Customer Reviews for U-Haul Moving & Storage of Overbrook

4,903 reviews

6141 Lancaster Ave   Philadelphia, PA 19151
(62nd Street)

(215) 877-8100

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(215) 877-8100

6141 Lancaster Ave
Philadelphia, PA 19151
(62nd Street)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Naseesa J 
Rating:
4.0

Customer did not leave a comment.

edishia r 
Rating:
5.0

Customer did not leave a comment.

DAMION G 
Rating:
5.0

Customer did not leave a comment.

Jevon H 
Rating:
5.0

Customer did not leave a comment.

Khaalis T 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Darin A 
Rating:
5.0

Very convenient for me

Jethro Y 
Rating:
5.0

Customer did not leave a comment.

Sade c 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
5.0

The staff was absolutely amazing and friendly! They helped me out so much going above and beyond to ensure my experience was great ! Thank you so much

Nicole H 
Rating:
5.0

Everything was great and the people were nice

Calia R 
Rating:
5.0

Customer did not leave a comment.

james w 
Rating:
5.0

Always room for improvement. At this time you guys are great!!!

Adiyuh D 
Rating:
4.0

Customer did not leave a comment.

shino s 
Rating:
5.0

Customer did not leave a comment.

Chrystopher C 
Rating:
5.0

Great service.

Lori L 
Rating:
5.0

I was a little disappointed that no one did an equipment check with use before we Left. The previous renter had left trash in the driver’s compartment. Packaging, used tissues and a water bottle. I do appreciate that someone had left a blanket in the rear of the truck that helped with covering up a mirror that we were moving. We left the van front compartment cleaner than we got it and the fuel level was more than we started with as Girl Scouts or Boy Scouts are known for doing. We will definitely be using your services again in the future.

Dianna D 
Rating:
5.0

Customer did not leave a comment.

CATHERINE W 
Rating:
5.0

It was roaches in my cargo van but other than that everything was good & customer service also

tiffany d 
Rating:
4.0

Truck right side mirror was faulty, driver side window leaked water during rain storm.

Madison B 
Rating:
5.0

Everything was great.

HARRY C 
Rating:
5.0

This location has always help with my truck need very friendly.

RONALD R 
Rating:
4.0

Customer did not leave a comment.

Jacinta G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla T 
Rating:
5.0

These guys at 63rd st will work with 10/10 experience..

Tyree S 
Rating:
5.0

Customer did not leave a comment.

Kevin P 
Rating:
4.0

Customer did not leave a comment.

Jermaine W 
Rating:
5.0

In preparing to move, I’m visiting multiple U-Haul locations. This is by far is the best team. Fast, friendly, and courteous , they motivated me to use this location when possible. Car rental agencies have something to learn from U-Haul about the speed with which transaction can happen.

Cynthia C 
Rating:
1.0

U-Haul vehicle cut off on my twice couldn’t complete my move

Kaleem S 
Rating:
4.0

Customer did not leave a comment.

Maxine M 
Rating:
5.0

Thank you ?

Joseph L 
Rating:
5.0

Alaisha was AMAZING.

Erin S 
Rating:
5.0

Personnel excellent.!!!!

GEORGE W 
Rating:
4.0

Customer did not leave a comment.

Stewart S 
Rating:
5.0

Customer did not leave a comment.

Dhaysia M 
Rating:
5.0

Customer did not leave a comment.

Sonja T 
Rating:
5.0

Customer did not leave a comment.

Eric E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine M 
Rating:
5.0

Front desk is very friendly and helpful

Bridgette S 
Rating:
1.0

Very disappointed that they didn’t tell me how to return the car through the website, and now I need to pay $20 because that

Ariel H 
Rating:
5.0

Customer did not leave a comment.

Costalianna C 
Rating:
5.0

Staff was very friendly and helpful.

Richard D 
Rating:
5.0

Customer did not leave a comment.

Trayce D 
Rating:
5.0

Customer did not leave a comment.

Latifah C 
Rating:
4.0

Customer did not leave a comment.

Robert v 
Rating:
4.0

Customer did not leave a comment.

lisa y 
Rating:
5.0

The vehicle AC vents didn’t work it did not blow out cold air.

Vicki T 
Rating:
3.0

Improve vehicles too many check lights on

Bridget P 
Rating:
5.0

Customer did not leave a comment.

Edward H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria H 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
3.0

This is not a reflection on this location, which was good, but on uhaul overall for this move: The scheduler did not call as promised the day before and there was no van available for me at the location I requested or at any location. It was challenging to get answers about this by phone. It made my moving experience including driving a much larger vehicle than I wanted much more stressful and expensive because I felt compelled to get the extra insurance because I had to pass through crowded, small streets. Very disappointing.

ROSANNA D 
Rating:
2.0

Customer did not leave a comment.

Joseph J 
Rating:
5.0

Customer did not leave a comment.

Bevie B 
Rating:
5.0

Everything was good but need to fix the trucks to wiggle and to shak other than that everything was great people was very nice and courteous on time and worked fast

Tamara G 
Rating:
5.0

The customer service person was very helpful and friendly

Yvette P 
Rating:
5.0

Customer did not leave a comment.

Karen B  |  First Impressions 
Rating:
5.0

I fine your pricing isn’t what people would expect. Your cargo van is priced at $20.00 but I received an estimate of over $160.00 as a final cost! That is a big difference from your advertised price!

kenneth k 
Rating:
5.0

Employwas super helpful, she was pleasant and professional. Walked we To my unit and she splines everything . Would highly recommend and would recommend a promotion for the employee.

Paul O  |  First Impressions 
Rating:
5.0

Everyone in this location this time and every time I rent from U-Haul constantly gives me top-tier service anyone at the front desk at this location always goes the extra mile to accommodate me and keep me loyal. Happy U-Haul customer!

Ava S 
Rating:
5.0

I really enjoyed the experience the staff was great polite knowledgeable on the equipment and the vehicles and I will definitely use this location again 😁😁

Jermaine W 
Rating:
5.0

Everything was great exactly the way it should have been. The customer service was phenomenal. What great team

Lisa M 
Rating:
3.0

Hired more people's.

marsha h 
Rating:
5.0

Customer did not leave a comment.

sherria k 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B 
Rating:
4.0

the person who check me in was very professional

Derrick C 
Rating:
5.0

Customer did not leave a comment.

Gerald J 
Rating:
5.0

Customer did not leave a comment.

LORIN F 
Rating:
4.0

Customer did not leave a comment.

jason c  |  Overall Experience 
Rating:
5.0

Customer Service Representative was Pleasant. She did an Outstanding Job with the Concerns of My Rentals. Look forward to the next time. Thanks 👍 & Enjoy EVERYONE 🤩 !!

Tyrian G 
Rating:
4.0

Staff is GREAT! Give them all a raise.

todd k 
Rating:
5.0

The Manager Jamira Johnson provided excellent customer service she was very attentive to my concerns and made the experience a pleasurable one storing my belongings

HARRY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH G 
Rating:
4.0

Service was very Professional.

PEARL C 
Rating:
5.0

Customer did not leave a comment.

Shardae R 
Rating:
2.0

They had the roof hanging down with fiberglass which I'm allergic to and they never fix it

Adriane M  |  Overall Experience 
Rating:
5.0

I had a good experience checking in at the storage.The. lady was friendly.She patiently waited for us to make our decision as to the unit we wanted

Laurel P  |  First Impressions 
Rating:
1.0

Train Workers batter

anthony r 
Rating:
5.0

The team was excellent

Brook T 
Rating:
5.0

Customer did not leave a comment.

Samantha B 
Rating:
5.0

The service is just fine

Michael H 
Rating:
5.0

Excellent customer service.

ROBERT G 
Rating:
5.0

The crew at this location in opinion are the best from the new GM who greets me with a smile first thing in the am, dwn to thru customer serv rep Lay , as well as serv tech Dontay, it’s true that sometimes you wanna go were everybody knows your name, U have that here

CALVIN P 
Rating:
5.0

Customer did not leave a comment.

Oliver L 
Rating:
2.0

I normally have no issues when renting from Uhaul or this location. This time was a big exception! If I did recommend this location, I'd give a strong warning to double check the vehicle before leaving the rental site.

Rae E 
Rating:
5.0

Customer did not leave a comment.

Curtis G 
Rating:
5.0

on the receipt I think I saw the name of the person who helped me this morning, Kalela P, thank you! a great experience overall, easy and convenient

Chris D 
Rating:
5.0

Customer did not leave a comment.

Irene L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay S 
Rating:
5.0

No answer

Preston D 
Rating:
4.0

Customer did not leave a comment.

Hector H 
Rating:
1.0

Better customer service and accurate pricing. I never drove over 300 miles just going to manayunk and germantown ave!

jeff s 
Rating:
5.0

Customer did not leave a comment.

khadira P 
Rating:
4.0

Nice and easy for what you need

Beikim G 
Rating:
5.0

I’ve been dealing with this location for a while and have seen personnel turnovers. I thought I was being well taken care of before with the previous crew, but this crew, quite attentive, clearly professional. Constantly improving the customer experience.

Calvin P 
Rating:
4.0

Customer did not leave a comment.

robert h 
Rating:
4.0

Customer Service was excellent. - Kaleia went above and beyond to ensure everything worked out well

Robert S 
Rating:
4.0

Just started will let you know as I progress.

PATRICIA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY B 
Rating:
1.0

Really should work on customer service and interaction.

Mike V 
Rating:
4.0

Great service so far

PATRICIA L  |  First Impressions 
Rating:
5.0

Amazing service

Darlene J 
Rating:
5.0

Customer did not leave a comment.

richard a 
Rating:
3.0

The truck smelled like weed, cannabis, marijuana.

Beverly W 
Rating:
4.0

The staff at the Uhaul on 61st and Lancaster Ave are very courteous, service oriented, and kind. They go out of their way to maintain a great customer service attitude even with difficult customers. They are very patient, accommodating, assuring that your items are safe. They take very good, great care of the facility and I cannot stress enough that they how their customer service and care is always on point no matter how they are feeling or may be going through. Thank you to them for their time and efforts old and new employees.

Danielle G  |  Overall Experience 
Rating:
5.0

Customer service was friendly and efficient.

Katherine K 
Rating:
5.0

Keep that morning crew

Calvin P 
Rating:
3.0

Work on customer service

DAVID S 
Rating:
2.0

Just make sure the cabin of the truck is properly cleaned before it being rented

Jerome C 
Rating:
1.0

$1.75 per mile, I use uhaul long time ago and never see this price

Denis H 
Rating:
4.0

Customer did not leave a comment.

ABID G 
Rating:
4.0

The storage access hours could be a little longer. I know I can get 24 hours if I pay extra but I don't have that kind of money.

GAYLE M  |  First Impressions 
Rating:
5.0

Great customer service, very helpful and pleasant.

Kunle S 
Rating:
5.0

We had a great experience renting our unit with this location.

tiesha w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric E  |  First Impressions 
Rating:
2.0

Extremelyyyyy slow

Jada M  |  First Impressions 
Rating:
5.0

Great staffs and excellent service

ANGELLA C  |  Overall Experience 
Rating:
4.0

Very helpful staff

Ronald B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

rickie w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Channel J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ADIB S  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

YOLANDA D  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shakyma J  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tahara D  |  Overall Experience 
Rating:
5.0

Ms Cathy and her staff was very helpful and courteous.

Nateria M  |  Overall Experience 
Rating:
5.0

Ms. Kathy was Great and all her StAFF mattress

Cierra S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francheska B  |  Overall Experience 
Rating:
1.0

Each time going into the branch was disorganized and lengthy. Jordan the old GM has moved to another location and Kathy is clueless . I will not recommend or return .

Tiffini F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MANIJAH A  |  First Impressions 
Rating:
5.0

Very good 👍👍

Orlando R  |  Overall Experience 
Rating:
5.0

No comment

delores r  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VERLENE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B  |  Overall Experience 
Rating:
3.0

Some of the staff had no knowledge of the the polices and procedures. I checked out on the 7/19 two days before my next payment. The staff neglected to enter the information on the system and charged for another month. And had the nerve to assume I was still in the unit. Horrible still waiting for my refund! Staff needs re training

SYNITHA B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Earlene M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle R  |  Overall Experience 
Rating:
4.0

Rate increases too frequent

sandra f  |  Overall Experience 
Rating:
5.0

I would recommend this location to everybody

timothy/gintay s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric B  |  First Impressions 
Rating:
1.0

All of my items in my storage was damaged due to the ceiling falling in rodents all over the place. My entire unit was damaged. EVERYTHING! and the company you use for insurance purposes has not gotten back with me. I am in the process of getting a lawyer to sue Uhaul since you didn’t find the honor in handling the situation correctly.

Christina B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Althiayah W  |  Overall Experience 
Rating:
5.0

The staff at our facility was always professional and kind. Great customer service.

LARRY C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

FELICIA F  |  Overall Experience 
Rating:
5.0

Great Customer Service every time !!!!!!!!

Cierra S  |  First Impressions 
Rating:
5.0

Absolutely outstanding experience the lady that helped me was very knowledgeable and kind. My online account had an issue and she was able to solve it booked my storage. She thoroughly and clearly explained all policies and benefits. The guy at the shop offered us help in case we needed any to unload. They absolutely went above and beyond excellent service. They are a true asset for this company. Unfortunately I don’t remember the names at the moment im writing this review. I absolute outstanding as a client to be valued and respected, I’m very thankful to them!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Moctar K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Duane M  |  Overall Experience 
Rating:
3.0

The system is always crashing. It overcharged for a rental truck and I didn’t applied the $50 gift card

Marian C  |  Overall Experience 
Rating:
4.0

The only issue I had was the unit I originally paid for was occupied when I came with my items. Thankfully the office was open and the staff quickly fixed the error. That's the only reason I did not give n excellent rating

THERESA B  |  First Impressions 
Rating:
4.0

Customer service was good 👍

Ava B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn S  |  Overall Experience 
Rating:
5.0

Staff was very professional

deborah b  |  Overall Experience 
Rating:
5.0

Thank you to the whole staff at this location for being so helpful with anything I asked. I truly appreciate all of them.

Carolyn B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique S  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful and accommodating. Had a minor inconvenience due to booking through the customer service number. The staff apologized and notified me of other options to assist. Kathy and Nagel were very patient and explained parts of the contract that I didn’t understand. Every staff member made sure to greet every customer warmly upon entry. They were all very helpful.

Tambria L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRA B  |  First Impressions 
Rating:
5.0

The staff at Overbrook U-Haul was the best staff I have ever encountered. They helped make our move quick and efficient. Would highly recommend!

jacob b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Earlene M  |  First Impressions 
Rating:
5.0

No problems to report. Team was very helpful and professional.

nikkita S  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Alyssa B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique S  |  First Impressions 
Rating:
2.0

I would hope the next time I go to reserve a unit two days before I move in they will make sure the unit isn’t occupied before having me pay for it. Come move in day they had me waiting two hours for someone to look into why the unit I paid for was already occupied! …only for them to charge me full price for two units that are filled with mouse poop no less. Nothing I could do about it because I had professional movers helping me and I was paying by the hour ! I could not turn around or go to another unduly because no uhaul had the space I needed !!! Can’t take my stuff back at this point because I had to move out !! Had to pay double the cost for my movers BTW!!! At the end I could not fit my things inside the units and had to leave things out because there was not enough space in the units provided because I requested a bigger unit !!!! I paid for a 10/10 but I was then given a 5/8 and a 5/10 unit ….barely enough space !!! I was then told that I was going to be charged for both units but one month free ? Even though the promotion is for a month free!! So he basically didn’t even try to make up for lost money and time! I arrived at U-haul at 8 am and did not officially leave until 2 pm because it took 2 -3 hours to be assisted ! Only to have then adding insult to injury charge me for having the truck for two days!!! I had the truck one day for extended amount of hour due to an issue that was theirs to assist with!! I received no apology and no real accommodation and the units at this location are filled with MICE! I need someone to get back with me ASAP regarding this Issue.

Alyssa B  |  First Impressions 
Rating:
5.0

I got to say the staff were very friendly and helpful Jordan, Nigel, Kia were the best and all of the others That I had the pleasure of meeting and that help me during my rental stay thank u so much u are a few rare Gems

terri c  |  Overall Experience 
Rating:
5.0

All went well

Nikkita S  |  Overall Experience 
Rating:
5.0

All great

Nikkita S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert M  |  Overall Experience 
Rating:
5.0

Great experience

Sulaiman K  |  Overall Experience 
Rating:
5.0

The guy was so helpful and great with communication

Marian C  |  First Impressions 
Rating:
5.0

Jordan was a great help!

joshua j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoya H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Imran A  |  Overall Experience 
Rating:
5.0

Yes Jordan was very nice and you help me find a right now and that’s why I would recommend you haul face thank you

DEBRA L  |  First Impressions 
Rating:
5.0

Staff was great and courteous.

Russell C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian c  |  Overall Experience 
Rating:
5.0

Great experience

JAMAL B  |  First Impressions 
Rating:
4.0

Too expensive... I'm thankful for the great staff though.

AIYANA S  |  Overall Experience 
Rating:
5.0

All the staff at this facility are caring and helpful and kind, and the Manager is awesome. If I every need storage again I will certainly use this one again.

Elizabeth G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDE S  |  First Impressions 
Rating:
5.0

The staff is phenomenal. The managers are so helpful!

Precious S  |  Overall Experience 
Rating:
3.0

Unfortunately everyone all over is experiencing employee shortages, but hopefully you can think of ways to use incentives to drive employees in and help Ms Carol*( maybe wrong name, the young lady and Frank). The customers can be nasty but they handled the rough crowd well. Give them a bonus

Dionne E  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHRIS R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY Y  |  Overall Experience 
Rating:
5.0

Great storage space in Round Rock, specially since I now have my things in another Uhaul storage in another state, I can say that the one in Round Rock is awesome and a lot cleaner! Not all Uhaul storage spaces are created equal, as I just found out, but this one is great!

Tania R  |  First Impressions 
Rating:
4.0

My experience was fine but I was suppose to get one month free which was suppose to take me to August 26 2021.

Theodore J  |  Overall Experience 
Rating:
5.0

Very helpful and professional. There customer service was outstanding.

WINDRA W  |  First Impressions 
Rating:
5.0

You made it easy and affordable. Thank you

JAY P  |  Overall Experience 
Rating:
4.0

Everything good

Theodore J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary W  |  First Impressions 
Rating:
5.0

The Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the Mice

Elisha J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C  |  Overall Experience 
Rating:
5.0

The staff was most helpful. Frank was especially helpful to me.

MARY S  |  Overall Experience 
Rating:
5.0

Thankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z

Saahraaki Z  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly. Frank was fantastic and very accommodating.

darlene t  |  Overall Experience 
Rating:
4.0

NO COMMENT

Regan A  |  First Impressions 
Rating:
5.0

I want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn’t deserve it. I drove and moved from New York to Philly and didn’t have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren’t so understanding and he deals with this daily. I don’t know how far this review will go but I just felt the need to say something about Frank! Give him a raise!

Stefanee M  |  Overall Experience 
Rating:
5.0

THE EXPERIENCE WAS EXCELLENT U-HAUL.

Robert B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sheila N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theodore E  |  Overall Experience 
Rating:
3.0

I had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.

Daryl W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryl W  |  First Impressions 
Rating:
4.0

Frank at the store at 61st and Lancaster in Philadelphia was super to work with.

ALAN O  |  First Impressions 
Rating:
5.0

The manager there is the best

Carla W  |  Overall Experience 
Rating:
5.0

So during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. 🏅

SHARON B  |  First Impressions 
Rating: