Customer Reviews for U-Haul Moving & Storage of Overbrook

4,148 reviews

6141 Lancaster Ave   Philadelphia, PA 19151
(62nd Street)

(215) 877-8100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 877-8100

6141 Lancaster Ave
Philadelphia, PA 19151
(62nd Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dave, was very professional and courteous and knowledgeable.. i would definitely use that location again, and it is very convenient.

Alonzo M. 
Rating:
5.0

Jordan and staff was the best they are assets to the U-Haul company.

Joanne H. 
Rating:
5.0

Great customer service

Jermau G. 
Rating:
5.0

All of the staff were courteous and professional. They were available, assistance and answered all of our questions. May 14, 2022

Alonzo W. 
Rating:
1.0

I put protect insurance on this vehicle and still got charge for oil & tire repair. My son drives well, I will not use uhaul/ this location again. My son said the truck was fine no issues. I wouldn't have rented ansked him to pick up my refrigerator if I thought he couldn't handle it. He never took the dally & was told it would be refunded and it wasn't. This was the worse experience ever and no I will not refer anyone.

Dymeer D. 
Rating:
5.0

Jordan Derricotte,manager of the Overbrook location is most professional,Efficient & knowledgeable.The Maintenance of the facility is outstanding I often rent from this location. & it's always a pleasant experience. Yours truly ,Delcina wigfall

Delcina W. 
Rating:
5.0

Customer did not leave a comment.

Earl D. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
2.0

My experience today was not the best. I reserved a trailer at your 48th St location was re-routed to another location (61st Lancaster) in order to satisfy my equipment request. After getting to the new location I was informed that the electric cord was not in inventory and again was being routed to another location opposite the direction I need to go thus I elected to rent a truck despite the additional cost. The cost out weighed the lost of an entire day, ultimately lost of income. I was informed of the 3pm return time. Accordingly it was and the fuel replaced that was used. Upon return the attendant was extremely busy and asked that I leave it and my paperwork to be emailed to me. And it was 4 hours later only to disclose a fuel charge for an additional 2 gallons of gas. The vehicle was returned at the same level received. In the future I will remain on location to ensure this does not happen again without being addressed in person, not hours later by email. Again my experience was not satisfactory.

Roderick F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
3.0

Please check equipment before saying you have what you asked for available. I asked for a 20' and had to settle for 17' because of holes in roofs and corners of vehicles at that location. I was compensated partially for the fuel but had to make 2 trips instead of one for the move. Took more time. The staff was great and had great attitudes towards my inconvenience . Their attitudes made my experience a bit more bearable. I would rent here again and hope the equipment would be readily available, clean and gassed up next time.

Matthew G. 
Rating:
5.0

The gentlemen who waited on me were very nice, friendly and helpful. My visit to this location snd staff were excellent, they should be commended for their service.

evelyn W. 
Rating:
4.0

Make sure The equipment is up the standard so it will not break down .Watch my truck did causing Major delay in the moving process.

kim L. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Nothing the girl that check me in was amazing great personal and very friendly

Shaketta M. 
Rating:
5.0

Would like to let you know that the customer service reps (Jordan and David) were very accommodating, as well as extremely pleasant. It was a very good experience.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Dane O. 
Rating:
5.0

Guy at desk was awesome. Very helpful and kind.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

agnes C. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
4.0

Customer did not leave a comment.

attice G. 
Rating:
4.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

Wash the van.

JAMAL B. 
Rating:
4.0

Customer did not leave a comment.

Anikha R. 
Rating:
5.0

Very great staff

Shacoy W. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

The gentleman who helped me was extremely friendly and very helpful. He understands customer service the way it should be done. I highly recommend this location.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

Tomas C. 
Rating:
4.0

Customer did not leave a comment.

Darlene R. 
Rating:
5.0

Customer did not leave a comment.

Wanda G. 
Rating:
5.0

Customer did not leave a comment.

Marcus L. 
Rating:
5.0

Quick service.

Kimberley B. 
Rating:
3.0

The woman who was working would answer every phone call while she had a line of customers in person. I'm not sure what protocol is but I think she should be helping the customers physically present and listen and return voicemails after she's helped the customers that are there waiting for service.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

KALEIA P. 
Rating:
5.0

The manager, Jordan Derricotte, went above and beyond to be helpful and accommodating throughout the check-out and check-in process. Great guy and very easy to work with who made the experience a lot better than it otherwise may have been :) Thank you, Jordan!

Bidyut M. 
Rating:
5.0

Truck's fuel was below 1/4 when I received the keys.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Best customer service

ZOE O. 
Rating:
1.0

I rented the trailer for one day and then I was charged for a second day even though I had returned it on time from my original contract. In addition, the equipment was in poor condition, dirty and in dented everywhere. The first trailer I was offered looked like someone had used it as a cement mixer. The second one was not much better but I took it. The customer service person was friendly but extremely slow, so much so that I was very late getting to my appointment.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

KALEIA P. 
Rating:
3.0

Customer did not leave a comment.

Thaine C. 
Rating:
1.0

I only rented the truck for 1 day, however I was billed for 2 days, which made my account go into the negative, I rented it on Monday April 11th and returned it April 12, but it say returned on April 13th which is clearly wrong, if you look at my agreement which I signed at the time of pick up you will see my signature, if you look at the one that was emailed to me on April 13th, there is no signature so why did I get billed for 2 days????

Kialenah S. 
Rating:
5.0

Great (GREAT$ staff!!

Stuart C. 
Rating:
5.0

No comments so far service was excellent

Jerome C. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Latora S. 
Rating:
3.0

Customer did not leave a comment.

Tamera K. 
Rating:
5.0

The crew at 6141 Lancaster are (AAA). From the Boss Jordan down the line they all are polite, professional, , Early Morning when I'm in a hurry Ms. Cathy takes care of me, I feel like Norm, from Cheers they all know my Name Would I recommend to a friend, I already have several times

CALVIN P. 
Rating:
5.0

jordan was awesome very professional and cared about my needs. Well spoken and genuine.

Marlon S. 
Rating:
5.0

Customer did not leave a comment.

Tyree S. 
Rating:
5.0

Great experience

Sulaiman K.  |  Overall Experience 
Rating:
4.0

I have rented vans from here recently over the last month for my move... I would recommend this location - the staff is friendly, they go above and beyond to listen to the customers need and offer the right services. My only complaint - every time...the vehicles needed air in the tires before we could drive off the rental lot.

Afiya A. 
Rating:
1.0

Nothing was actually clear and to what was going on. I had one person telling me one thing and 2 others telling me otherwise. Very confusing poor communication.

SharQueise W. 
Rating:
5.0

Jordan and his team are all excellent

William F. 
Rating:
5.0

Customer did not leave a comment.

Augustus T. 
Rating:
5.0

Great assistance from staff to hook up and unhook trailer.

John A. 
Rating:
4.0

Customer did not leave a comment.

tia S. 
Rating:
5.0

Jordan provided exceptional customer service. Was well informed and answered all questions i had regarding the rental and ubox, will definitely be back to rent from this location only in Philadelphia. Thank you again, Ovsep Martinyan.

OVSEP M. 
Rating:
5.0

Customer did not leave a comment.

Marcus L. 
Rating:
4.0

Allow option of having a rear view mirror or not. All your vehicles do not have a rear view mirror. It would be nice if we had the option to choose

Karen S. 
Rating:
5.0

I can everything is excellent.

Noufou Z. 
Rating:
5.0

Employee who helped me was great! Highly recommended!

Aaron E. 
Rating:
5.0

I would like if they would warn people about things that are going on with the truck. For example: The Driver side mirror was shacky and one of the Employees knew it was but never told us. But all in all the Services were AMAZING 😻

Tabatha J. 
Rating:
5.0

Staff at this location are always helpful and friendly.

Brad W. 
Rating:
4.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Nothing love the girls that wait on my she great

ERIC G. 
Rating:
5.0

Excellent service. 5 Star 🌟 plus âž• 5 more

Marcus L. 
Rating:
5.0

Customer did not leave a comment.

Jerome M. 
Rating:
5.0

Customer did not leave a comment.

hilary H. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

JAME L. 
Rating:
5.0

Customer did not leave a comment.

Rimun F. 
Rating:
4.0

Customer did not leave a comment.

NATHAN B. 
Rating:
3.0

The track was not in good condition. However, your customer service representative, she has great customer service skills.....

Felicia H. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE W. 
Rating:
4.0

Customer did not leave a comment.

Jamal M. 
Rating:
5.0

The guy was so helpful and great with communication

Marian C.  |  First Impressions 
Rating:
4.0

Truck was on empty and even though there was a gas credit it added time to the rental. In addition there were numerous warning lights on such as low tire pressure, etc. Finally I was overcharges by 2 hours of rental time. It is what it is and for the purpose of a local move it was good.

David S. 
Rating:
5.0

Customer did not leave a comment.

Marcus L. 
Rating:
5.0

"Excellent!"

Joseph J. 
Rating:
5.0

Jordan was a great help!

joshua j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RODNEY T. 
Rating:
4.0

Customer did not leave a comment.

Khalil M. 
Rating:
5.0

Great staff, very efficient.

John B. 
Rating:
5.0

Customer did not leave a comment.

JAVONE H. 
Rating:
5.0

I did not receive the balance as of yet on my card yet

DENISE B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Sherella G. 
Rating:
3.0

Customer did not leave a comment.

Andretta W. 
Rating:
5.0

Customer did not leave a comment.

Zoya H.  |  First Impressions 
Rating:
5.0

Everything I was perfect 👍🏽

LAVETTE M. 
Rating:
5.0

Customer did not leave a comment.

CARMELLA H. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

SHAUNTA F. 
Rating:
5.0

Excellent every time I go there and this my seventh time renting

MARCUS L. 
Rating:
5.0

Great customer service!

JOSEPH J. 
Rating:
3.0

Customer did not leave a comment.

Imran A.  |  Overall Experience 
Rating:
5.0

Shawn Barber was excellent, he helped us pick the best van and helped us back it up. We felt pretty confident and would absolutely suggest this location again. Almost no waiting to pick up, no wait at all at drop off, so nice !

GERALDINE G. 
Rating:
4.0

Service was great and the employees were helpful and professional.

DONNIE M. 
Rating:
4.0

Customer did not leave a comment.

Babirye N. 
Rating:
5.0

Great staff and service, Thanks!

Frank D. 
Rating:
5.0

Great all around excellent love it . from start to finish great 👍

MARCUS L. 
Rating:
5.0

Yes Jordan was very nice and you help me find a right now and that’s why I would recommend you haul face thank you

DEBRA L.  |  First Impressions 
Rating:
5.0

Staff was great and courteous.

Russell C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian c.  |  Overall Experience 
Rating:
5.0

Great experience

JAMAL B.  |  First Impressions 
Rating:
4.0

Too expensive... I'm thankful for the great staff though.

AIYANA SHARAI W.  |  Overall Experience 
Rating:
5.0

All the staff at this facility are caring and helpful and kind, and the Manager is awesome. If I every need storage again I will certainly use this one again.

Elizabeth G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDE S.  |  First Impressions 
Rating:
5.0

The staff is phenomenal. The managers are so helpful!

Precious S.  |  Overall Experience 
Rating:
3.0

Unfortunately everyone all over is experiencing employee shortages, but hopefully you can think of ways to use incentives to drive employees in and help Ms Carol*( maybe wrong name, the young lady and Frank). The customers can be nasty but they handled the rough crowd well. Give them a bonus

Dionne E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHRIS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY Y.  |  Overall Experience 
Rating:
5.0

Great storage space in Round Rock, specially since I now have my things in another Uhaul storage in another state, I can say that the one in Round Rock is awesome and a lot cleaner! Not all Uhaul storage spaces are created equal, as I just found out, but this one is great!

Tania R.  |  First Impressions 
Rating:
4.0

My experience was fine but I was suppose to get one month free which was suppose to take me to August 26 2021.

Theodore J.  |  Overall Experience 
Rating:
5.0

Very helpful and professional. There customer service was outstanding.

WINDRA W.  |  First Impressions 
Rating:
5.0

You made it easy and affordable. Thank you

JAY P.  |  Overall Experience 
Rating:
4.0

Everything good

Theodore J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary W.  |  First Impressions 
Rating:
5.0

The Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the Mice

Elisha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

The staff was most helpful. Frank was especially helpful to me.

MARY S.  |  Overall Experience 
Rating:
5.0

Thankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z

Saahraaki Z.  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly. Frank was fantastic and very accommodating.

darlene t.  |  Overall Experience 
Rating:
4.0

NO COMMENT

Regan A.  |  First Impressions 
Rating:
5.0

I want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn’t deserve it. I drove and moved from New York to Philly and didn’t have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren’t so understanding and he deals with this daily. I don’t know how far this review will go but I just felt the need to say something about Frank! Give him a raise!

Stefanee M.  |  Overall Experience 
Rating:
5.0

THE EXPERIENCE WAS EXCELLENT U-HAUL.

Robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sheila N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theodore E.  |  Overall Experience 
Rating:
3.0

I had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.

Daryl W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryl W.  |  First Impressions 
Rating:
4.0

Frank at the store at 61st and Lancaster in Philadelphia was super to work with.

ALAN O.  |  First Impressions 
Rating:
5.0

The manager there is the best

Carla W.  |  Overall Experience 
Rating:
5.0

So during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. 🏅

SHARON B.  |  First Impressions 
Rating:
5.0

Tyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing people

Kenneth L.  |  First Impressions 
Rating:
1.0

When I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I’m getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.

monica d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sheila N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorenzo M.  |  First Impressions 
Rating:
5.0

I had an excellent experience at the facility and would use again.

Matthew B.  |  Overall Experience 
Rating:
5.0

The general manager is the best

Carla W.  |  First Impressions 
Rating:
5.0

Prompt service

Jahleem F.  |  First Impressions 
Rating:
5.0

Great job

Ayenda L.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful, it served my purpose

william b.  |  Overall Experience 
Rating:
4.0

Thanks you all

Angela R.  |  Overall Experience 
Rating:
2.0

The staff was not friendly at all and helpful at all

mishca t.  |  Overall Experience 
Rating:
4.0

the entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucks

Caroline R.  |  Overall Experience 
Rating:
5.0

Just keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.

troy b.  |  Overall Experience 
Rating:
1.0

- Not forthcoming with information - Take-it-or-leave-it attitude - Corporate Customer Service, just as bad,Incompetent ******* Very Poor Human Skills

Robert N.  |  Overall Experience 
Rating:
5.0

customer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.

windra W.  |  First Impressions 
Rating:
5.0

The storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professional

christine w.  |  First Impressions 
Rating:
5.0

I appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.

Lonzie s.  |  Overall Experience 
Rating:
5.0

The manager that helped was great an she needs a raise

Renault S.  |  Overall Experience 
Rating:
4.0

This is a convenient location with personable, knowledgeable staff.

Tanya J.  |  Overall Experience 
Rating:
4.0

Great customer service & sales associate answered all my questions and concerns.

TAMARA E.  |  Reservation 
Rating:
4.0

Thank you.

Charles P.  |  Overall Experience 
Rating:
5.0

Excellent Professionalism

Earl W.  |  Reservation 
Rating:
5.0

Very professional, very friendly atmosphere. Thank you!!

Carolyne T.  |  Overall Experience 
Rating:
4.0

The workers was very helpful and polite, that's why I always go there.

MARCITA S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and excellent

Todd C.  |  Overall Experience 
Rating:
5.0

I would not go anywhere else for my storage needs

Arlene V.  |  Overall Experience 
Rating:
2.0

I was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!

KIM W.  |  Overall Experience 
Rating:
1.0

The manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible service

Eric B.  |  Overall Experience 
Rating:
1.0

When i went to clean out my unit they had a lock on there when my unit was paid in full. Got in there rat or mouse dropping all over my stuff. For the price i pay a month i shouldn’t have dropping

Alicia G.  |  Overall Experience 
No reviews have been submitted for this location.

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