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Customer Reviews for U-Haul Moving & Storage of Overbrook
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Overbrook
Thankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z
The staff was helpful and friendly. Frank was fantastic and very accommodating.
NO COMMENT
I want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn’t deserve it. I drove and moved from New York to Philly and didn’t have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren’t so understanding and he deals with this daily. I don’t know how far this review will go but I just felt the need to say something about Frank! Give him a raise!
THE EXPERIENCE WAS EXCELLENT U-HAUL.
I had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.
Frank at the store at 61st and Lancaster in Philadelphia was super to work with.
The manager there is the best
So during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. 🏅
Tyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing people
When I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I’m getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.
I had an excellent experience at the facility and would use again.
The general manager is the best
Prompt service
Great job
The staff was very friendly and helpful, it served my purpose
Thanks you all
The staff was not friendly at all and helpful at all
the entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucks
Just keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.
- Not forthcoming with information - Take-it-or-leave-it attitude - Corporate Customer Service, just as bad,Incompetent ******* Very Poor Human Skills
customer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.
The storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professional
I appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.
The manager that helped was great an she needs a raise
This is a convenient location with personable, knowledgeable staff.
Great customer service & sales associate answered all my questions and concerns.
Thank you.
Excellent Professionalism
Very professional, very friendly atmosphere. Thank you!!
The workers was very helpful and polite, that's why I always go there.
Staff was very helpful and excellent
I would not go anywhere else for my storage needs
I was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!
The manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible service
When i went to clean out my unit they had a lock on there when my unit was paid in full. Got in there rat or mouse dropping all over my stuff. For the price i pay a month i shouldn’t have dropping
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