David was very nice and helpful
Rosalind H | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Overbrook
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All of my belongings were in great shape For over 2 years in storage at the Overbrook location they do a good job There with the storage units kept clean 👍
Micheal m | Overall ExperienceIt has rats and mice infestation
Coren W | Overall ExperienceNone
lynnette a | Overall ExperienceI was assisted by Uhaul located at 6141 Lancaster Ave. Philadelphia, Pa 19151. The customer service there was amazing, I would’ve tipped the two great young ladies that helped me while I was there. Great experience and very easy, I would’ve tipped go there again.
ROBERT M | First ImpressionsI was happy with my one month storage unit thanks very much.
NIGEL S | Overall ExperienceThey guys there and ladies are the best helpful they understand the stress of moving and storing they were patient with me as I was anxious and have them a horrible experience with moving these guys help me out a lot The gentleman there are extremely polite and compassion about the needs of their customers My name is Ms Coffee and I will be back there again they are very supportive and in these season of the year whether it be holiday or just moves for families your staff over exceeded the expectation and even advised and didn't give me a hard time about anything that I needed or questions that I had the young lady was very transparent and knowledgeable by what she was speaking about and that was appreciated just want to tell you guys happy holidays and blessings to your family again you'll remember me I'm the Muslim lady Miss Coffee I just want to tell you guys thank you for everything
Zsanette C | First ImpressionsN/A
JULIA B | First ImpressionsThis last weekend (Labor Day) there was a complete shortage of the large flat container carriers to move things in and out: none was available in the building until another renter emptied the one he was using and passed it on. This was quite unusual and I assume is due to the heavy truck rental business this weekend. One of those carriers had a dresser sitting on it by the front door both days I visited, which seems odd you would tolerate that. Normally there are several empty ones at both doors. Otherwise AOK the whole time, though I would have liked a more detailed letter indicating I'd ended the rental, which evidently went through. As I headed to the office I notified a maintenance employee I was ending the rental and he said he'd handle it, which seems to be true: He went to check the unit out as I drove off. I suspect all this is due to a very busy weekend for you all. I had a slight problem earlier this year when I tried to move to a smaller unit to save money. It turns out it was larger, but your staff fixed it and set me up with the one I already had and hadn't vacated yet. This is a really convenient location very near our house and using it was always easy, though I had stuff too near the door and had to get help to manage opening the pull-down door. It's very well laid out and easy to use. And I felt it was safe both when I was there and when I was not. Obviously good security at all levels. And not too busy most of the time, though I think there were very few empty spots this spring. Its was great to simply punch in a code to get access and avoid the card, though I did not always remember to sign out when I left, which never made a problem for me, thank goodness. It took a few times to figure out the two devices by the door, but it makes perfect sense.
robert S | Overall ExperienceStorage Facility appeared to have mice which led to damages to my property as well as droppings found throughout the unit. In addition there were damages to the lock assembly which took the staff some time to address.
JAMES H | Overall ExperienceBest Team
CALVIN P | Overall ExperienceEmploywas super helpful, she was pleasant and professional. Walked we To my unit and she splines everything . Would highly recommend and would recommend a promotion for the employee.
Paul O | First ImpressionsThe Manager Jamira Johnson provided excellent customer service she was very attentive to my concerns and made the experience a pleasurable one storing my belongings
HARRY H | Overall ExperienceThey had the roof hanging down with fiberglass which I'm allergic to and they never fix it
Adriane M | Overall ExperienceI had a good experience checking in at the storage.The. lady was friendly.She patiently waited for us to make our decision as to the unit we wanted
Laurel P | First ImpressionsJust started will let you know as I progress.
PATRICIA L | First ImpressionsGreat service so far
PATRICIA L | First ImpressionsThe staff at the Uhaul on 61st and Lancaster Ave are very courteous, service oriented, and kind. They go out of their way to maintain a great customer service attitude even with difficult customers. They are very patient, accommodating, assuring that your items are safe. They take very good, great care of the facility and I cannot stress enough that they how their customer service and care is always on point no matter how they are feeling or may be going through. Thank you to them for their time and efforts old and new employees.
Danielle G | Overall ExperienceThe storage access hours could be a little longer. I know I can get 24 hours if I pay extra but I don't have that kind of money.
GAYLE M | First ImpressionsWe had a great experience renting our unit with this location.
tiesha w | Overall ExperienceExtremelyyyyy slow
Jada M | First ImpressionsGreat staffs and excellent service
ANGELLA C | Overall ExperienceVery helpful staff
Ronald B | Overall ExperienceMs Cathy and her staff was very helpful and courteous.
Nateria M | Overall ExperienceMs. Kathy was Great and all her StAFF mattress
Cierra S | Overall ExperienceEach time going into the branch was disorganized and lengthy. Jordan the old GM has moved to another location and Kathy is clueless . I will not recommend or return .
Tiffini F | Overall ExperienceVery good 👍👍
Orlando R | Overall ExperienceNo comment
delores r | Overall ExperienceSome of the staff had no knowledge of the the polices and procedures. I checked out on the 7/19 two days before my next payment. The staff neglected to enter the information on the system and charged for another month. And had the nerve to assume I was still in the unit. Horrible still waiting for my refund! Staff needs re training
SYNITHA B | Overall ExperienceRate increases too frequent
sandra f | Overall ExperienceI would recommend this location to everybody
timothy/gintay s | First ImpressionsAll of my items in my storage was damaged due to the ceiling falling in rodents all over the place. My entire unit was damaged. EVERYTHING! and the company you use for insurance purposes has not gotten back with me. I am in the process of getting a lawyer to sue Uhaul since you didn’t find the honor in handling the situation correctly.
Christina B | Overall ExperienceThe staff at our facility was always professional and kind. Great customer service.
LARRY C | Overall ExperienceGreat Customer Service every time !!!!!!!!
Cierra S | First ImpressionsAbsolutely outstanding experience the lady that helped me was very knowledgeable and kind. My online account had an issue and she was able to solve it booked my storage. She thoroughly and clearly explained all policies and benefits. The guy at the shop offered us help in case we needed any to unload. They absolutely went above and beyond excellent service. They are a true asset for this company. Unfortunately I don’t remember the names at the moment im writing this review. I absolute outstanding as a client to be valued and respected, I’m very thankful to them!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Moctar K | First ImpressionsThe system is always crashing. It overcharged for a rental truck and I didn’t applied the $50 gift card
Marian C | Overall ExperienceThe only issue I had was the unit I originally paid for was occupied when I came with my items. Thankfully the office was open and the staff quickly fixed the error. That's the only reason I did not give n excellent rating
THERESA B | First ImpressionsCustomer service was good 👍
Ava B | First ImpressionsStaff was very professional
deborah b | Overall ExperienceThank you to the whole staff at this location for being so helpful with anything I asked. I truly appreciate all of them.
Carolyn B | Overall ExperienceThe staff were extremely helpful and accommodating. Had a minor inconvenience due to booking through the customer service number. The staff apologized and notified me of other options to assist. Kathy and Nagel were very patient and explained parts of the contract that I didn’t understand. Every staff member made sure to greet every customer warmly upon entry. They were all very helpful.
Tambria L | First ImpressionsThe staff at Overbrook U-Haul was the best staff I have ever encountered. They helped make our move quick and efficient. Would highly recommend!
jacob b | Overall ExperienceNo problems to report. Team was very helpful and professional.
nikkita S | First ImpressionsI would hope the next time I go to reserve a unit two days before I move in they will make sure the unit isn’t occupied before having me pay for it. Come move in day they had me waiting two hours for someone to look into why the unit I paid for was already occupied! …only for them to charge me full price for two units that are filled with mouse poop no less. Nothing I could do about it because I had professional movers helping me and I was paying by the hour ! I could not turn around or go to another unduly because no uhaul had the space I needed !!! Can’t take my stuff back at this point because I had to move out !! Had to pay double the cost for my movers BTW!!! At the end I could not fit my things inside the units and had to leave things out because there was not enough space in the units provided because I requested a bigger unit !!!! I paid for a 10/10 but I was then given a 5/8 and a 5/10 unit ….barely enough space !!! I was then told that I was going to be charged for both units but one month free ? Even though the promotion is for a month free!! So he basically didn’t even try to make up for lost money and time! I arrived at U-haul at 8 am and did not officially leave until 2 pm because it took 2 -3 hours to be assisted ! Only to have then adding insult to injury charge me for having the truck for two days!!! I had the truck one day for extended amount of hour due to an issue that was theirs to assist with!! I received no apology and no real accommodation and the units at this location are filled with MICE! I need someone to get back with me ASAP regarding this Issue.
Alyssa B | First ImpressionsI got to say the staff were very friendly and helpful Jordan, Nigel, Kia were the best and all of the others That I had the pleasure of meeting and that help me during my rental stay thank u so much u are a few rare Gems
terri c | Overall ExperienceAll went well
Nikkita S | Overall ExperienceAll great
Nikkita S | First ImpressionsGreat experience
Sulaiman K | Overall ExperienceThe guy was so helpful and great with communication
Marian C | First ImpressionsJordan was a great help!
joshua j | Overall ExperienceYes Jordan was very nice and you help me find a right now and that’s why I would recommend you haul face thank you
DEBRA L | First ImpressionsStaff was great and courteous.
Russell C | Overall ExperienceGreat experience
JAMAL B | First ImpressionsToo expensive... I'm thankful for the great staff though.
AIYANA S | Overall ExperienceAll the staff at this facility are caring and helpful and kind, and the Manager is awesome. If I every need storage again I will certainly use this one again.
Elizabeth G | Overall ExperienceThe staff is phenomenal. The managers are so helpful!
Precious S | Overall ExperienceUnfortunately everyone all over is experiencing employee shortages, but hopefully you can think of ways to use incentives to drive employees in and help Ms Carol*( maybe wrong name, the young lady and Frank). The customers can be nasty but they handled the rough crowd well. Give them a bonus
Dionne E | First ImpressionsGreat storage space in Round Rock, specially since I now have my things in another Uhaul storage in another state, I can say that the one in Round Rock is awesome and a lot cleaner! Not all Uhaul storage spaces are created equal, as I just found out, but this one is great!
Tania R | First ImpressionsMy experience was fine but I was suppose to get one month free which was suppose to take me to August 26 2021.
Theodore J | Overall ExperienceVery helpful and professional. There customer service was outstanding.
WINDRA W | First ImpressionsYou made it easy and affordable. Thank you
THOMAS O | Overall ExperienceEverything good
Theodore J | First ImpressionsThe Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the Mice
Elisha J | Overall ExperienceThe staff was most helpful. Frank was especially helpful to me.
MARY S | Overall ExperienceThankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z
Saahraaki Z | First ImpressionsThe staff was helpful and friendly. Frank was fantastic and very accommodating.
darlene t | Overall ExperienceNO COMMENT
Regan A | First ImpressionsI want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn’t deserve it. I drove and moved from New York to Philly and didn’t have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren’t so understanding and he deals with this daily. I don’t know how far this review will go but I just felt the need to say something about Frank! Give him a raise!
Stefanee M | Overall ExperienceTHE EXPERIENCE WAS EXCELLENT U-HAUL.
Robert B | Overall ExperienceI had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.
Daryl W | Overall ExperienceFrank at the store at 61st and Lancaster in Philadelphia was super to work with.
ALAN O | First ImpressionsThe manager there is the best
Carla W | Overall ExperienceSo during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. 🏅
SHARON B | First ImpressionsTyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing people
Kenneth L | First ImpressionsWhen I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I’m getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.
monica d | Overall ExperienceI had an excellent experience at the facility and would use again.
Matthew B | Overall ExperienceThe general manager is the best
Carla W | First ImpressionsPrompt service
Jahleem F | First ImpressionsGreat job
Ayenda L | Overall ExperienceThe staff was very friendly and helpful, it served my purpose
william b | Overall ExperienceThanks you all
Angela R | Overall ExperienceThe staff was not friendly at all and helpful at all
mishca t | Overall Experiencethe entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucks
Caroline R | Overall ExperienceJust keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.
troy b | Overall Experience- Not forthcoming with information - Take-it-or-leave-it attitude - Corporate Customer Service, just as bad,Incompetent ******* Very Poor Human Skills
Robert N | Overall Experiencecustomer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.
windra W | First ImpressionsThe storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professional
christine w | First ImpressionsI appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.
Lonzie s | Overall ExperienceThe manager that helped was great an she needs a raise
Renault S | Overall ExperienceThis is a convenient location with personable, knowledgeable staff.
Tanya J | Overall ExperienceGreat customer service & sales associate answered all my questions and concerns.
TAMARA E | ReservationThank you.
Charles P | Overall ExperienceExcellent Professionalism
Earl W | ReservationVery professional, very friendly atmosphere. Thank you!!
Carolyne T | Overall ExperienceThe workers was very helpful and polite, that's why I always go there.
MARCITA S | Overall ExperienceStaff was very helpful and excellent
Todd C | Overall ExperienceI would not go anywhere else for my storage needs
Arlene V | Overall ExperienceI was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!
KIM W | Overall ExperienceThe manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible service
Eric B | Overall ExperienceWhen i went to clean out my unit they had a lock on there when my unit was paid in full. Got in there rat or mouse dropping all over my stuff. For the price i pay a month i shouldn’t have dropping
Alicia G | Overall Experience