Customer Reviews for U-Haul Moving & Storage of Overbrook

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Overbrook

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Write a review
Sort Storage Reviews By:
Helene D.
Rating:

Customer did not leave a comment.

Elukene R.
Rating:

Customer did not leave a comment.

Tiffany C.
Rating:

Customer did not leave a comment.

Richard H.
Rating:

The truck was not of the usual high quality I have come to expect form U-Haul. It had 125,000+ miles and ready to be retired. The transmission was very difficult to get into reverse gear. The front end shimmied wildly and was difficult to keep on the road. While the staff were very pleasant, the truck was terrible. Fortunately I only had a 12 mile move.

Roy S.
Rating:

Jordan the manager was incredible! He made the process so easy and he was so kind and helpful! I would go out of my way to go to Jordan's store again!

Talea B.
Rating:

Customer did not leave a comment.

NANCY C.
Rating:

Great job just keep up the great work

CYNTHIA T.
Rating:

Customer did not leave a comment.

Nathaniel S.
Rating:

Customer did not leave a comment.

CHRISTIAN T.
Rating:

Customer did not leave a comment.

CECIL S.
Rating:

Great staff well order

ANDREA C.
Rating:

Great location respectful of customers concerns. Great team the asian gentelmen and the other guy there

Shokur C.
Rating:

People there are so nice. I got in and out within 10 minutes even though it was so busy.Great team at this store. Props to Dave.

TYRESE K.
Rating:

As long as the Asian decent customer service rep is not worker. He was very impersonal. Reluctantly gave me a receipt Just was not a pleasant interaction.

MARY R.
Rating:

Excellent customer service skills.

Bonita C.
Rating:

No long lines, experienced representative moves you through the process and your out! What every customer wants.

GERALD K.
Rating:

I was very pleased with the customer service received from Jordan. Also, I observed his interaction with other customers. Likewise, I was very impressed. It is unfortunate good customer service is lacking at many retail/service establishments. Perhaps that is why the customer service provided by Jordan was outstanding.

EDWARD O.
Rating:

The man who was running the store was SUPERB. Such a nice guy.

Tashika W.
Rating:

Keep Jordan... Pay him more...he's the best

Raymond M.
Rating:

Customer service was excellent! Friendly, helpful, efficient, and during a very busy week. Thank you!

Eric D.
Rating:

No wonder this area has a higher incident rate of covid. The only employees wearing masks wore them beneath their nose. Several customers came into the service center unmasked and were not asked to wear a mask. Making sure to leave reviews elsewhere as you clearly don't prioritize safety.

QUAMIR B.
Rating:

Customer did not leave a comment.

Arun K.
Rating:

Jordan was fantastic. Informed, helpful, efficient, and friendly. Great experience.

Alyssa W.
Rating:

Really friendly employees and super fast service.

JOYCE R.
Rating:

Customer did not leave a comment.

Cecil S.
Rating:

The computer system is not working well, customer rep had to go to another computer to make the sale. Computer froze.

Dawn S.
Rating:

The truck needed brakes. The turned wheel was missing chunks on both sides.

LYNDON R.
Rating:

Keep up the good customer service!!

Darryl B.
Rating:

They tried to double charge me. When showing them the proof that we only drove 50 miles not 100, the young lady took offense and became rude!

tava O.
Rating:

Customer did not leave a comment.

MATTHEW C.
Rating:

Online price was 69 cents a mile. I was charged 89 cents. When i brought this to attention of counterperson they basically said ‘too bad/we're not honoring online price'.

edward S.
Rating:

Customer did not leave a comment.

Albert S.
Rating:

Customer did not leave a comment.

Walter G.
Rating:

Customer did not leave a comment.

Saahraaki Z. | First Impressions |
Rating:

Thankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z

BOBBY J.
Rating:

I visited the U-Haul location at 6141 Lancaster Ave., in Phila Pa, to rent a 9' cargo van. When arriving, my brother and I, giving respect to the social distancing markers located on the floor, we waited to be called to the desk by the attendant. Once called, as we were next in line, the attendant asked how can she help us, which we replied “We reserved a cargo van.” The attendant immediately responded that “you will have to wait, I am handling another customer,” at which time a gentlemen stepped in front of us to his business. Now, my brother and look at each saying: why did she call us to the front and ask how could she she help us if she was not prepared to help at that time. My brother and I also noticed that she did the same thing to another customer whom came in behind us while we were waiting in line. The attendant appeared to be preoccupied with showing everyone that she was important, but failed to provide customer service. I write this because, once we were called again to her desk, she requested information from us (i.e., license, name, phone number), which we provided. Then she typed something in the computer and asked the same information again as if she were asking it for the first time. Our poor experience didn't stop there. Upon completing all that necessary business with the attendant inside, she instructed to see the woman outside for the key to the cargo van. Upon reaching the woman attendant outside whom was sitting in a cargo van, she waited about 10-15 seconds to ask us how can she help us. I indicated to the outside attendant that the inside attendant asked for us to see you about our reserved cargo van. The attendant asked to see paperwork, which I showed her. She then indicated that the van she was in, was not our van and began to point to a van several feel away. She provided us with the key and we proceeded to the location where several cargo vans were parked. The problem here is: the outside attendant was suppose to take us to the van that we reserved since it was parked amongst a number of other vans. Nonetheless, upon completing the business with the van for the night, the loading and unloading, we returned the van to the location, which was after hours. My brother and I followed the instruction from the “inside” attendant that we met with earlier in the day, which was to go to the U-Haul website and scroll all the way to the bottom and click a button indicating that we were finish with the truck. Now, of course it was not that simple. Without going into details, which is exhausting, let me just say that we arrived back at the drop off location, which is the same as the above pick up location, at approximately 10:10pm, but had such a difficult time attempting to navigate our way through the poor instruction that the attendant gave us, that we didn't complete everything until 10:47pm. Poor experience!!!

matthew H.
Rating:

Make sure someone is at the front desk to help at all times

JEAN D.
Rating:

My van was very clean.i have no complaint.i have been using u-haul for long time .i never use no other company only u-haul.i'm satisfied.thanks

JOHN G.
Rating:

Quick drop off. Staff was friendly.

Tracy K.
Rating:

Customer did not leave a comment.

RONALD R.
Rating:

Customer did not leave a comment.

Phillip C.
Rating:

Customer did not leave a comment.

KEVIN P.
Rating:

Person who waited on me was personable and very helpful. Will definitely be back!

Sandra O.
Rating:

Customer did not leave a comment.

Windra W.
Rating:

The manager at this location is the best. He was very patient and helpful.

MARIE H.
Rating:

To my concern:Everything is perfect, Customers is great.

STEPHEN P.
Rating:

Employees was courteous and respectful throughout my experience with UHaul. Two thumbs up

Ronald P.
Rating:

Customer did not leave a comment.

Sanjin K.
Rating:

Customer did not leave a comment.

darlene t. | Overall Experience |
Rating:

The staff was helpful and friendly. Frank was fantastic and very accommodating.

justin R.
Rating:

Customer did not leave a comment.

Charles N.
Rating:

Service was excellent!! 👍🏿👍🏿👍🏿

Brian S.
Rating:

Very friendly and helpful staff

Daejuanae G.
Rating:

Customer did not leave a comment.

Daniel M.
Rating:

Customer did not leave a comment.

Phillip C.
Rating:

Great service. This is my favorite uhaul location. The general manager Tyrone is incredibly polite and kind.

Joseph Lisa J.
Rating:

Thank you !

Karamjit N.
Rating:

Good service

RONALD B.
Rating:

Customer did not leave a comment.

TARON G.
Rating:

Customer did not leave a comment.

Larona P.
Rating:

Customer did not leave a comment.

Tevon H.
Rating:

System was down I wasn't able to get my uHaul prior to my appointment time and I received it 1 hour prior tk

Delcina W.
Rating:

The Agent, her name Is Chtrine Green was very professional, & Cordial. Iwas pleased with her attention to her duties as a Uhaul Representative. Sincerely Yours Delcina Wigfall Tel # 610-818-8995

THIBAUT B.
Rating:

Customer did not leave a comment.

kassie F.
Rating:

Customer did not leave a comment.

JOSEPH J.
Rating:

Thank you !

DERRICK H.
Rating:

Customer did not leave a comment.

Tyisha S.
Rating:

The lady that help me made my experience so easy and simple!!! Very knowledgeable and concerned about my moving

John T.
Rating:

This location is well run. I go there often for boxes and packing supplies. Very friendly staff and helpful. Very good inventory of vehicles to rent. Other UHaul locations always seem to be out of certain size boxes, but not this location.

MARY K.
Rating:

I was very pleased with the employees, they were very polite and professional.

regan a. | First Impressions |
Rating:

NO COMMENT

EDWARD G.
Rating:

Customer did not leave a comment.

Aaron J.
Rating:

Customer did not leave a comment.

SHAOJUN Q.
Rating:

I got a van with very low gas so I have to go to a gas station first. ended up overpaying for the extra gas I put in the van.

Stefanee M. | Overall Experience |
Rating:

I want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn’t deserve it. I drove and moved from New York to Philly and didn’t have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren’t so understanding and he deals with this daily. I don’t know how far this review will go but I just felt the need to say something about Frank! Give him a raise!

Joseph Lisa J.
Rating:

Thank you !

Jamie B.
Rating:

Long wait to pick up equipment needs to be minimized

Louis D.
Rating:

My time was changed multiple times. I was supposed to get a 26 foot truck and instead got a 20 foot truck. Had to drive a half an hour further to get the truck and my contract was not right.

Peter R.
Rating:

They went above and beyond to get me the moving vehicle I needed for a one way trip. Super helpful and knowledgeable.

Robert B. | Overall Experience |
Rating:

THE EXPERIENCE WAS EXCELLENT U-HAUL.

debra B.
Rating:

Customer did not leave a comment.

Gregory C.
Rating:

Keep up the good work that is being done!!!

Lynn M.
Rating:

Staff was easy going. And very helpful! The best I've experienced at any Uhaul.

sheila N. | Overall Experience |
Rating:

Customer did not leave a comment.

Angella W.
Rating:

He is one of the kindest person I ever meet his service was excellent above and beyond for his customer just want to say thank you for everything Tyrone Hamilton

Joseph Lisa J.
Rating:

Thank you ! your truly Equinox ?

andre W.
Rating:

Nothing

Tonita S.
Rating:

I never received my 'accessories/supplies' that I paid for. There was only one person working the desk and she had a line. I didn't remember the 20.00 TV box & film wrap and she didn't ask if I got all of my supplies. The passenger side door wouldn't close / catch the latch. I was so distracted with checking the truck I gave uhaul 27.00 because I forgot to ask for my paid items

Gail W.
Rating:

Having more representatives to assist customers waiting

Ghuneem A.
Rating:

Customer did not leave a comment.

RONALD J.
Rating:

Customer did not leave a comment.

LESLIE A.
Rating:

The $19.99 is definitely a gimmick bc it is totally so much more than $19.99, but it is what it is hsve no choice.

Anthony R.
Rating:

The pick up service was great. The customer service during drop off was adequate but not great.The truck was in good condition. I was charged for 2 days when I only had the vehicle for 1 day. I was charged an additional 100 miles that I did not drive as well. I submitted a dispute to have my invoice corrected . I am now waiting to have these issues resolved.I can not recommend this location if my invoice is not corrected and the ptoii OK er refund is given.

Edgar G.
Rating:

Customer did not leave a comment.

Preston K.
Rating:

Nice staff good customer service

KYRA DENISE B.
Rating:

Customer did not leave a comment.

Teraya R.
Rating:

Customer did not leave a comment.

Iisha M.
Rating:

Customer did not leave a comment.

Kareem R.
Rating:

The pick up needed an oil change. Luckily, I only had to move a pool table. However, the vehicle that is rented should not have any minor or major problems. Overall, I would recommend because of convenience.

Sean W.
Rating:

Customer did not leave a comment.

Kelly B.
Rating:

We were in a pinch and needed a small truck to move some items on the spot. The gentleman who helped us was professional, courteous and proficient. It was refreshing given our current stressful situation.

R Bradford M.
Rating:

All employees I dealt with over a couple of weeks were friendly and helpful. Picking up the truck was straightforward. Returning was annoying as the UHaul app couldn't verify my location, though it was clear on Googlr Maps on my phone. I had to call customer service at 3 am and take photos to prove that I was at the right spot.

Lipi S.
Rating:

The return process is not convenient at all. We were informed to just drop the keys off. However, when we reached the location to return the keys, the key box had information that directed us to an online return process. That process was cumbersome and we were not even informed about it during our visit to the store. I think you must keep customers informed about the return process.

Tyler F.
Rating:

Parking at this location was a bit confusing as the lot was very full, more direction on where to park if the lot is full would be helpful.

bertram M.
Rating:

Not a thing the staff was friendly and helpful. Thanks for everything.

Satin M.
Rating:

Front desk clerk was amazing a young woman with a bright personality. The tall dark gentleman when returning was very respectful. I really appreciate the service 5 stars

Theodore E. | Overall Experience |
Rating:

Customer did not leave a comment.

Daryl W. | Overall Experience |
Rating:

I had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.

Daryl W. | First Impressions |
Rating:

Customer did not leave a comment.

ALAN O. | First Impressions |
Rating:

Frank at the store at 61st and Lancaster in Philadelphia was super to work with.

Carla W. | Overall Experience |
Rating:

The manager there is the best

SHARON B. | First Impressions |
Rating:

So during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. 🏅

Kenneth L. | First Impressions |
Rating:

Tyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing people

monica d. | Overall Experience |
Rating:

When I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I’m getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.

sheila N. | First Impressions |
Rating:

Customer did not leave a comment.

Lorenzo M. | First Impressions |
Rating:

Customer did not leave a comment.

Matthew B. | Overall Experience |
Rating:

I had an excellent experience at the facility and would use again.

Carla W. | First Impressions |
Rating:

The general manager is the best

Jahleem F. | First Impressions |
Rating:

Prompt service

Ayenda L. | Overall Experience |
Rating:

Great job

william b. | Overall Experience |
Rating:

The staff was very friendly and helpful, it served my purpose

Angela R. | Overall Experience |
Rating:

Thanks you all

mishca t. | Overall Experience |
Rating:

The staff was not friendly at all and helpful at all

Caroline R. | Overall Experience |
Rating:

the entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucks

troy b. | Overall Experience |
Rating:

Just keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.

Robert N. | Overall Experience |
Rating:

- Not forthcoming with information - Take-it-or-leave-it attitude - Corporate Customer Service, just as bad,Incompetent ******* Very Poor Human Skills

windra W. | First Impressions |
Rating:

customer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.

christine w. | First Impressions |
Rating:

The storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professional

Lonzie s. | Overall Experience |
Rating:

I appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.

Renault S. | Overall Experience |
Rating:

The manager that helped was great an she needs a raise

Tanya J. | Overall Experience |
Rating:

This is a convenient location with personable, knowledgeable staff.

TAMARA E. | Reservation |
Rating:

Great customer service & sales associate answered all my questions and concerns.

Charles P. | Overall Experience |
Rating:

Thank you.

Earl W. | Reservation |
Rating:

Excellent Professionalism

Carolyne T. | Overall Experience |
Rating:

Very professional, very friendly atmosphere. Thank you!!

MARCITA S. | Overall Experience |
Rating:

The workers was very helpful and polite, that's why I always go there.

Todd C. | Overall Experience |
Rating:

Staff was very helpful and excellent

Arlene V. | Overall Experience |
Rating:

I would not go anywhere else for my storage needs

KIM W. | Overall Experience |
Rating:

I was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!

Eric B. | Overall Experience |
Rating:

The manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible service

Alicia G. | Overall Experience |
Rating:

When i went to clean out my unit they had a lock on there when my unit was paid in full. Got in there rat or mouse dropping all over my stuff. For the price i pay a month i shouldn’t have dropping

No reviews have been submitted for this location.

Back
To Top