Customer did not leave a comment.James D.
Customer Reviews for U-Haul Moving & Storage of Owings Mills
Owings Mills, MD 21117
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good workStainton H.
You can improve the next customer's experience by having the vehicle in the correct location stated, running & warm and ready to drive with the extra items ordered in the truck.EMANUEL J.
Manager did a great job, explaining everything to me nice, clean and friendlyROSLYN F.
Customer did not leave a comment.michael W.
Everything was absolutely fantastic.Valerie H.
Customer did not leave a comment.SEAN M.
Customer did not leave a comment.Wasiu S.
Brad was a big help.milt F.
Customer did not leave a comment.Americo V.
Customer did not leave a comment.Vladimir K.
Customer did not leave a comment.Dedrick E.
Customer did not leave a comment.Antoine D.
Not a thingWilliam G.
Customer did not leave a comment.TOWANDA S.
Customer did not leave a comment.dean D.
Customer did not leave a comment.Shawn S.
Customer did not leave a comment.Jill W.
The best service ever! Tires were low. Company put air in all tires before I left! What service!!!!!!!!Shirley A.
Customer did not leave a comment.Belkis C.
Customer did not leave a comment.Talbott N.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Nancy C.
Great Customer Service -Always good reception upon entering this U- Haul location. Joshua makes sure the client feels comfortable. Destyn was I informative and attentive at the front desk. Professional, Reliable & Receptive to your needs. Accommodating. This was my second or third time using your services at this site. Your staff knows their business. Thank you. I will refer Family & Friends . Kudos!!Odessa B.
Customer did not leave a comment.Oscar B.
Customer did not leave a comment.tressa R.
Customer did not leave a comment.BELMA G.
Everyone at the location was professional ,extremely helpful and pleasant.. Very pleased with my experience. Thank you.Adrian Y.
Customer did not leave a comment.bruce L.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Anthony Mark N.
If you make a reservation ahead of time. you expect your rental to be available at the time schedule!Joan S.
Customer did not leave a comment.Derek C.
Improve communication. Containers were dropped off and picked up from the origination on the correct delivery dates but we're not shipped to the correct location, and we're not delivered to or picked up on the promised dates. I had to call often to get updates and they were often not correct. When I asked why my containers weren't delivered to the destination by the guaranteed dates, I was told that the guarantee was only for the containers to arrive in the state, not at my home. What good is that????joe T.
I don't have an itemization of my bill â€” only a charge to my credit cardJoAnn C.
Service was great nothing new to add at this timeNailah G.
The best thanks bradTyrone L.
When I went in initially to reserve a truck, I was told the office closed at 8 pm, but when I returned to pick up the truck, a different counter person told me they close at 7 pm, got to get it together! I would rather return truck while store is open, a lot easier than late drop off.albert C.
Took hour to rent trailer with a reservation. Robert did not seem familiar with his role or in interacting with customers. The manager just watched as Robert struggled. We had to hook up trailer ourselves. Robert was directing my truck to trailer and never told me when to stop, so I hit the trailer lightly. This was what customer service I have ever experienced. The lack of people skills was uncomfortable and unbelievable. Went to return trailer to pick up truck again Robert took a very long time. I asked the manager could he help since it took hour last time. Robert instead let me know won't be like last time, this time it took about 30 minutes. Robert didn't give us the keys but said they should be in the truck. They were not in the truck. Had to hunt down manager to obtain the key.. Mom lol lolol lBianca W.
Shipper in mils you very expensive okBoris B.
Customer did not leave a comment.Michelle S.
Customer did not leave a comment.Sadoniya W.
Keep doing the best.Diana K.
Customer did not leave a comment.BRETT W.
Newer truck when going out of state.Joseph M.
Customer did not leave a comment.Mosebolatan A.
Made it difficult for the U Haul trucker to bring my Pods to my delivery point. And because of that he had to make two separate trips. And I was told by a U haul customer service rep that I would not be charged for October, but was and now I'm waiting for a call from U Haul manager, which has not happened yet.Robert K.
Customer did not leave a comment.Alfred H.
Great service at this location! Extremely friendly staff and great experience overall!Leticia T.
Customer did not leave a comment.fitzroy A.
Customer did not leave a comment.Masomah E.
The process is far too long. Had to decline insurance multiple times including one last attempt as I inspected the trailer prior to leaving. I get the margin pad, but this is ridiculous. Also, staffing in the morning was one person, Brad did what he could and maintained his composure but it was long wait. The return process was much better.Jesse B.
Customer did not leave a comment.John B.
Customer did not leave a comment.Donna C.
The staff was very friendly courteous and patientmikal T.
Customer did not leave a comment.Stephen G.
Charged for gas that I did NOT use.... and not offered or given Military discount....Nathaniel C.
Staff is Very Competent and FRIENDLY!James L.
I dont recommend uhaul at all. They charge my card when I picked the van then charged me again when I dropped it off instead of just paying the difference balance. Basically i paid doubled the day I rented the van, they will give you the money back for depends on your bank how long it will return. They said it supposed to be a hold on but for me it took out the amount from my balance then when Im returning the van I still owe them more than I paid. The rent is only $19.95 but I paid total of $82.60 and we returned the van full tank the only charges was the miles like what happened to â€œuhaul has cheaper rentâ€ but the have other charges higher than the rent I wouldn't recommend this. I showed my receipt to other rental company and they were surprised from uhaul other charges that doesn't make there rental cheaper at all. I will spread this to my friends and families and coworkers to make sure they watch out first before renting. We only rented the van for 2.5 hours and stayed within maryland only 17 miles one way. This policy they have is insane basically I would have to pay them twice of the amount and will get the it back depending on your bank. What if I only have enough money to cover the charges that day what will happen I will have to struggle and find money to pay them twice.Jan Michael B.
Don't change my pick up and drop off location with out changing the mile. Call me the day before to make sure nothing has changedBenjamin L.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Iris B.
Representative was very thorough & professional explaining the rentals process & terms of the contract.Dedra T.
Staff was great & very communicative throughout the entire process. Highly recommend!kim P.
Al Hans did great helpful and friendly to that we are deaf.James S.
A couple of times I had a hard time reaching the correct office - the system would send me to other locations instead of voicemail or something. But, everyone was super helpful and nice.Kristin R.
I was supposed to pick up the truck at one location. When I got there the man was frustrated that I was there for a uhaul rental instead of buying batteries from his store. Then the truck wasn't available and I had to go to a different location. Had trouble locating the new place and then it put me more than an hour past my schedule. So that was frustrating. They would not give me the rental guarantee discount even though I had to drive to two locations.Brittani R.
Customer did not leave a comment.Don M.
The young man that received my return was very professional and kind.Jonathan Earl L.
Customer did not leave a comment.Daniel O.
Customer did not leave a comment.Mari M.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.GERALD H.
Customer did not leave a comment.David G.
Friendly and professionalJAZLYN M.
Easy drop off, no issues.Benjamin K.
I had reserved a truck from a BP station in Gaithersburg MD, but when I arrived there was no truck. I called and was told to go to Owings Mills, an hour away. So, two hours of driving was added to my schedule with no notice or apologies from U Hail. This will be my last U Haul rental.Brett D.
The staff there was excellent and helpfulMaisha G R.
The only problem we had was the Truck had some mechanical issue with it steering,changing gears! but other than that, the service was excellent!ANTHONY H.
Customer did not leave a comment.leon N.
Customer did not leave a comment.Jacek D.
I called to let them know that I will be late 20 minutes but he put me on hold for 25 minutes and I walked in while I was on hold and showed him my phone but didn't apologize and blame my phone was transferred to customer service after a while & no apology I made the reservation two weeks in advance but was told he told me this location wasn't confirmed for me to pick upTSIGEREDA F.
The poor guy working had 2 other employees call out / come in late. When another worker did come in, he was slow and not knowledgeable at all. The truck was dirty and smelled of smoke terribly! Windshield wipers were terrible! I drove from Md. to Mass. through lots of rain. Lastly, we were not advised about how to navigate tolls. I would have had my Ez Pass on board if I had been advised to do so.Peg B.
Provide a courtesy beverage of some sort.phillip R.
Manager Brad is very flendlyLilian V.
Why is finding the truck come before finding the keys? It would make more sense to get the keys and then go find the truck.Salvatore F.
Customer did not leave a comment.Alexander T.
Customer did not leave a comment.James F.
Customer did not leave a comment.WAYNE B.
Walk in great service Nicesalesman great experience I have had with U-HaulJacklyn G.
Customer did not leave a comment.Timothy H.
Couldn't find a gas tank on it it wasn't in the usual spot other than that experience was greatJacklyn G.
When you return the Uhaul and have someone check it back in, you should provide some sort of receipt to customers with their updated total based on the returned mileage, etc so they know what their total is.Mallory C.
Have more than one register open and more than one sales person. Early morning is very busy but it still went well. Very nice location.Brenda R.
Customer did not leave a comment.JATIN J.
Additional Services at this Location
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Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!