Customer did not leave a comment.Curtis H.
Customer Reviews for U-Haul Moving & Storage of Oxford
Oxford, AL 36203
(Hwy 78 W)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The light in my storage unit had no bulb was dark at night.Glen J. | Overall Experience
Customer did not leave a comment.Andrew G.
Fantastic customer service from both employees i dealt with. Impressed by the electronic contract and paperwork. Quick, easy, and friendly. Thanks!Joshua H.
Customer did not leave a comment.CAROL P.
Everything was easy and wonderful. The staff was very friendly and very accommodating. I recommend this location to anyone. Thank you so muchALYSSA C.
Customer did not leave a comment.Skot R. | Overall Experience
Customer did not leave a comment.LATOYA D.
Customer did not leave a comment.James D.
Customer did not leave a comment.Carolyn D.
Customer did not leave a comment.Harry B.
Teresa and her co-worker were very helpful and friendly. I will gladly go there for any additional services. I will also recommend them to people that I may come in contact with.James D.
Customer did not leave a comment.Jerry R.
03/09/21 rented truck, transporter trailer and returned 6x12 trailer. Teresa was very helpful and polite. She was doing everything from helping me to helping us load the transporter to u-haul truck and tiring and tightening our SUV wheel to transporter and locking it safe for travel. & watching her driving around to get things set up for the next day. She was awesomeRobert F.
We had multiple units at this facility for two years while building a home. There were no incidents the entire time and the staff was phenomenal. Everything was secure and nothing was ruined. Teresa was very helpful and accommodating when we needed anything. I would definitely recommend this facility to anyone in need of storage.staci f. | Overall Experience
Ive been in several times for packing materials and rented a unit 2 days ago. The staff is always friendly, knowledgeable, very well trained (never ever had one that wasnt which is sooo nice- thank you for that!) and just super easy to get things done! I cannot say enough good things about the staff they are all amazing! The grounds are neat and very well kept! I will be renting a truck in 2 weeks and expect no less than a positive experience!Shannon S. | First Impressions
Great people , very respectful and we will be back again.BARRY G.
Excellent serviceTamara M.
Excellent serviceTamara M. | Overall Experience
Worst storage unit i have ever rented. Definitely get rid of Teressa. I don’t know how anyone could have her running their businessjordan f. | Overall Experience
Nothing. Teresa was awesome and my service was perfect.David L.
Yall was awesome thanks for your help in hand...Prentiss B.
Customer did not leave a comment.candria t. | Overall Experience
Customer did not leave a comment.CHRISTAN B.
Customer did not leave a comment.VERONICA H.
Thank you much, I felt like my property was safeMisty C. | Overall Experience
Customer did not leave a comment.Lydia W.
Customer did not leave a comment.mark T.
Customer did not leave a comment.Larry G.
Customer did not leave a comment.William B.
Customer did not leave a comment.Tasha G. | First Impressions
upkeep on the maintenence of your vehiclesLatrella A.
The storage place and people were great 👍 👌 ☺Larry B. | Overall Experience
Customer did not leave a comment.Royce S.
Customer did not leave a comment.Veronica A.
Customer did not leave a comment.steven s. | First Impressions
Customer did not leave a comment.taquita g. | First Impressions
Customer did not leave a comment.blaine O.
The manager at this location was great helped with all our needs thank youLarry B. | First Impressions
Let customer know they need electrical connector before they arriveHoward M.
Entrance is always crowded and difficult to get in. Very little customer parking to conduct businessRandy L.
I can't speak highly enough of this location the store manager and staff where excellent and where willing to help me with all my needs.Gary C.
Customer did not leave a comment.MICHAEL W.
Excellent experience. My 3rd time dealing with the lady working there. Very nice and helpful. So very knowledgeable about every aspect of the business.Robert B.
Customer did not leave a comment.Michelle L.
Customer did not leave a comment.MARTY N.
Please Give Her A RAISE....She went above and beyond the call of duty. America needs more people like her in the world.Betty C.
Polite and efficient staff. I always go there for rental.MICHAEL H.
Not a thingRicki J.
Customer did not leave a comment.Sheila L. | Overall Experience
Theresa was awesome Great customer service . I was sent to another location that was awful... No key for the truck.... The later sent us to Hamric Dr. and it was the greatest experience everCEDRIC S.
Customer did not leave a comment.sally a. | Overall Experience
Me. Theresa is awesome Great customer serviceROBYN P. | Overall Experience
Ms. Shonebarger gave very clear details. She was nice, polite, friendly as well as professional. She answered any question I had and above all, she practiced social distancing while wearing her mask!andrea f. | First Impressions
Customer did not leave a comment.James M.
Customer did not leave a comment.Tamara M. | First Impressions
Placed a formal complaint but heard nothing but crickets in returnRICHARD C.
Customer did not leave a comment.Ted M.
The Manager Theresa at Oxford,AL was such a great help with my storage facility. She went out of her way to give me complete customer satisfaction and standing in the gap to see to my need and resolved my dispute.Lengy N. | First Impressions
The truck got 5.2 miles per gallon. My RV with the same motor gets 14.6 miles per gallon. Maybe the gage is not working.ladon H.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.Gerry R.
Customer did not leave a comment.Patricia G.
Your rental rates for a local moves are too high. You advertise $29.99 for the day but then add mileage rate and the customer also has to buy gas. My rental cost me over $160 dollars.James S.
This is been the most reliable, best managed U-Haul facility I have ever used!Glen D.
Everything and the lady that wrote me was great. Thanks for the professionalismKeith B.
Customer did not leave a comment.eddie M.
Good customer service with friendly and professional Care. I will come back.Veronica M.
Customer did not leave a comment.Terrami C.
The computer was down so it took a while to get checked in. I tried to check in online and it wouldn't go through. I tried to call the 1-800 number and was on hold for 20 minutes before I was disconnected. Then had to wait a while at the location for the system to start working. The location and employee was great.Roger S.
This was a great experience; they are the most professional and kind people to work with.Darenda S.
Very helpful and employee Tequisha was excellent and very professional.PATRICIA T.
Customer did not leave a comment.Chris B.
The staff were very friendly and professional. The manager went above and beyond to assist us during this season of difficulties. I thank God for the support and cooperation and a sentative heart toward others.Patricia T. | First Impressions
Great customer service, very friendly and pleasant to do business with. You have an awesome team at this location!!!!:)Darenda S.
Thank you I had a pleasant experience.Gyrene J.
Customer did not leave a comment.Clinton W. | Overall Experience
Theresa was extremely knowledgeable and helpful I would recommend this location to everyone and she is a big part of why I would.Marvin S.
The entire experience was great. From reservation, to getting equipment, to returning. Will gladly use again when needed!Yesylle W.
Teresa was amazing! We had problems with our light connector and she did everything she could to help us with our issue.Debbie C.
This location is outstanding and my rental was flawless. However, I had a guaranteed resevation #28163904 for pickup at 7:30 pm on September 8 that was a huge problem. I arrived around 7 pm on the 8th only to find that the location was closed for the evening and scheduled to reopen at 11 am on the 9th. I was fortunate enough that this reservation #28232711 could be made at the last minute for pickup at 7 am on September 9. Whereas I can praise this location, I would definitely avoid Shooters Alley Indoor Range at all costs for any future rentals.CHARLES B.
Try to have phone calls answered locally.Joan S.
Excellent service when I got there 10 min before my appointment the truck was already parked on front. Everything was smooth and quick. Big thank!Amadou D.
Customer did not leave a comment.ebony z. | Overall Experience
Customer did not leave a comment.DIANE H.
Customer did not leave a comment.tracie j. | First Impressions
Every thing went very will for me only thing I had a pick up truck reserved the people didn't return it Teresa was on top of everything for meRonald P.
Theresa was so goodCHERYL M.
Teresa was very helpful and friendly. She made this a pleasant experience with uhaul.Willard C.
Customer did not leave a comment.Tommy C.
The only problem I had with it was that having to pay for an extra day if it was not returned within 24 hours but overall the ride was smooth and I saved money on gas.Veronica A.
Customer did not leave a comment.roger N.
Theresa was great and very nice. She called me to let me know about anything going on with my unit.Stacey H. | Overall Experience
Wonderful experience!!!James S.
Customer did not leave a comment.THERESA L. | Overall Experience
Customer did not leave a comment.deb h. | Overall Experience
I rented a truck on line. When I went to pick it up the place was closed. O was out of the use of a vehical. I had to go else where for a truck. I suggest that you let your dealers go that are not going to be available to customers if a truck is being gotten grom them.Donald L.
Customer did not leave a comment.Micheal H.
this facility is the best .staff always helpful and friendlyMichael H.
This place was very friendly, helpful, and professional. This place gave me much more respect than I had at a previous location. Kyla was a great help also.DESHANNA H.
Need area to leave truck after hours.Barry P.
Overall nice experience, 1 person was rudedorinda o. | Overall Experience
This rental truck needs the front steering repaired/ rebuilt.samuel B.
Customer did not leave a comment.jenn b. | First Impressions
Thanks for being so helpful and kind to usAMY R.
The associate was very helpful. We tried to turn the truck in using our phones but every time we took a picture it would not go any further. The associate was closing and came over and told us that she would take care of getting the truck turned in.jimmy H.
Customer did not leave a comment.Christopher S.
My truck was on 3/4 tank and she said it was 7/8 tank. I filled it up to 7/8 so technically I was overcharged! I'd like a refund for my extra gas I had to put in there. I have pictures of the gas reading and mileage before and after returned.Renita H.
The manager she was very professional and very helpful she was an amazing person she's full of smiles she was uplifting and just made you feel like you was welcomed. it was a good experience I am grateful and I really enjoyed my visit and my stay and the way that I was taking care of thank youRhonda B. | First Impressions
Customer did not leave a comment.JODI W.
Amazing customer service from this location. Even while training another new employee it was pleasant and easy.Eric M.
Customer did not leave a comment.cindy C.
Customer did not leave a comment.TAMMY M.
good jobAlton J.
Nothing. Excellent service.BRANDON W.
My ole saying goes, "I hate going to U-Haul, because there's serious work involved after equipment pickup. LOL However, the staff at the Hamric Location is awesome. They actually put themselves in your shoes to help, asssit, and ensure you make the best choice for your needs. MsTeresa is the absolute "BEST" without reservation!!! If anyone else helps me, well, the STANDARD is set with her service and expertise!!Earnest G M.
This location is amazing. The talladega location on highway 77 needs to be closed. There is a female there that is nice but the guy there needs to be retrained for customer service.Daelen P.
None. Excellent customer service and courteous employees!!theodore F.
Have the trucks maintenance the truck ran good just the front end was a bit loose maybe it's a Ford thing. But other than that I had no problems got the job done.charles H.
Customer did not leave a comment.Philip S.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Jacqueline M.
Customer did not leave a comment.julie w. | Overall Experience
Customer did not leave a comment.David S.
Customer did not leave a comment.nattalie P.
Customer did not leave a comment.Connor C.
I see know need to improve it works like it isdavid B.
Sales associate â€œChristinaâ€ was very helpful, courteous and pleasant personality to interact with. I would recommend this location and to see her personally.theodore F.
Everything was very professionally done and the customer service was astounding the employee was very friendly and extremely helpful I would highly recommend this location to anyone looking for U Haul services.RYFEAL D.
Customer did not leave a comment.Jimmy B.
Teresa, the manager, has fantastic customer service AND work ethic. She is out hustling around all the time to make this a great location.Robin S. | Overall Experience
Customer did not leave a comment.MOHAMMED I. | Overall Experience
Customer did not leave a comment.Lisa L. | First Impressions
As I moved all of my items out of storage, I was also very sick in the process. I called and spoke with customer service about closing my account and they told me I would need to go and remove the lock from my storage or that someone would be able to cut it open. The representative was aware that I needed to close my storage account but that I could not make it within that week to close it. She stopped automatic payments so that I would not be charged for the month or any months following and I explained I would be able to provide the keys once I was well. I let the local building know about my conversation with customer service explaining that I could not come and provide keys. Soon after, a global pandemic arises and I am still not well at the time that charges are being threatened to the account. I would have paid had I not spoke with customer service so that I would not be charged. This location was well aware as I had also spoken with someone at the location the day I removed all of my belongings. Moving on my own, having a disease and working full time, I did not have time that day to close the account, hence my reason for calling customer service. Not only was the end of my experience terrible, but also the beginning. I have had problems with the truck I first used to move not being ready when it came time for me to move, so I had to postpone the start of my move due to negligence by U-Haul. I have paid for equipment and not received it, I have also paid for having a truck longer than scheduled when I only had it for the scheduled amount of time. I have paid for gas that I did not need to pay for because a meter is damaged on one of the trucks. The list goes on, and I am also still receiving a $200+ bill for an empty storage space. This location has been terrible from the start and I refuse to recommend or use them ever again. I will eventually call customer service to try and resolve the payment issue, but I truly do not deserve what I have been through with U-Haul. Added stress during my move and sickness, and charging me 3x what I would pay for the storage that is empty is not worth coming back to any business. They made my moving experience terrible and I am so disappointed.Olisha E. | Overall Experience
Customer did not leave a comment.Stephanie H. | Overall Experience
Thanks for making my experience relaxing during an uncertain time of uncertainty. May God bless you all!Raquel J. | First Impressions
Customer did not leave a comment.Angelina T. | Overall Experience
The staff were always friendly, although at times it was hard to get someone on the phone. The rats there, though? Y’all need to tell people about them. I had quite a bit of things destroyed, that had to be thrown away, either because it had been chewed through or because it was covered in rat feces. I would never use this facility again, and would never suggest you to a friend or family member, for that very reason. Also - the two late fees policy is terrible. The staff at the facility was great, and they are your saving grace.regina b. | Overall Experience
Customer did not leave a comment.Tyler B. | First Impressions
Customer did not leave a comment.melissa W. | Overall Experience
Goodsharves b. | Overall Experience
Very pleased with the service received at this facilitywanda r. | Overall Experience
AwesomeAneshia T. | First Impressions
The sign in process was easy. My only complaint is that the truck was not the truck that I ordered and the calculations are off on how much gas is needed to refill (on the receipt- so watch out)Jane M. | First Impressions
Price was raised...Too expensiveTheresa B. | Overall Experience
Everything was smooth from the customer service to moving things into my unit.katrina m. | First Impressions
Tammy, Kelly, and John were especially helpfulBruce C. | Overall Experience
Very great! Definitely will use them again !Quinesha J. | First Impressions
The facility was not that bad in the woman that helped me seem to be genuinely sorry for my inconvenience but overall I was very disappointed with U-Haul when are customer service and reservationsRonnie S. | Overall Experience
Secure, very clean and easy to access.Douglas N. | Overall Experience
You simply became too expensive an alternative. We also have a 10x10 climate controlled unit for $100 per month. Their rate has not changed in 3 years while yours increased multiple times.Matthew E. | Overall Experience
Awesome place with really helpful people in charge.Jerry P. | Overall Experience
Even though they are a little distance it was worth the trip.CRYSTAL T. | Overall Experience
Great U-Haul FacilityDEVON B. | Overall Experience
The only complaint I have is that a mouse/rat got into a couple of my boxes. Other than that, everything was fine.Joanna K. | Overall Experience
Upon checking out of my building, the employee that helped me was awesome!!! She was extremely friendly and practiced excellent customer service skills!!! Kudos to her!!tiffany w. | Overall Experience
Prompt courteous service, comparable pricing.tamela a. | First Impressions
Scott and Francesca were very helpful and kind. Excellent customer service.Michael S. | Overall Experience
Horrible parking and not a lot of road space. This is the only reason I would never recommend this place for storage.Amber A. | Overall Experience
Young lady was very helpful and professional. She moved at a fast pace even when I seemed to not know what I was doing. It was easy and simple to get, find and use my unit.Tina N. | First Impressions
Thank you very helpful. Great jobLINDA G. | Overall Experience
Kaydee was amazing!!!Kandrika B. | First Impressions
Would definitely recommend this location!!amy R. | Overall Experience
NoneCindy C. | Overall Experience
They were more than happy to call to tell me I was late but no warning that it was due. Gotta get that money.vickie p. | Overall Experience
I loved the storage place and staff. It was just too far of a drive for me each time I needed to get into it.Victoria q. | Overall Experience
Thank you for everything that you done for me and making sure my belongings were safeLisa L. | Overall Experience
Although the facility is well-maintenace & clean, I experienced no leniency if payment was late. I was never 30 days late and experienced two $15 late fees + a $50 lien fee.Geraldine T. | Overall Experience
Wonderful management, I was very thankful not to pay for double storage he found me a large one! Thank you for everythingKameshia S. | Reservation
Service was quick & very friendly. Thanksdeb h. | Reservation
We were told the late fee wouldn't be applied until it was 10 days late and yet at just 3 days late the late fee was appliedANTHONY K. | Overall Experience
Unprofessional never use the Oxford againGREGORY C. | Overall Experience
Always a clean facility. The staff goes out of their way to try to accommodate your needs.CRYSTAL R. | Overall Experience
An overall good expirienceDebra P. | Overall Experience
Youtammy h. | Overall Experience
Good peopleDeb E. | Overall Experience
The staff have a smart mouth!!ERICA T. | Overall Experience
Our unit is very easy to get to and we like the fact that it is not hot inside. The climate control used is great! Scott, the General Manager, was extremely nice and very helpful!amy R. | Reservation
noneJAMES M. | Overall Experience
I never had a any issues with access, cleanliness, or security. Staff was extremely helpful and knowledgable.Kevin S. | Overall Experience
Overall the staff was great. I left my key at home (GA) spoke to the manager, he was very dry. I went to Lowe’s to buy a bolt cutter and was told that lock could not be cut. He could have told me thatpam l. | Overall Experience
Paid $10 extra for 24 hour access that didn’t workTashae F. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!