I have rented here before and I can say the staff is very friendly and eager to help and assist with your needs. 5 Star!!
JAMES BCustomer Reviews for U-Haul Moving & Storage of Ozark
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kelly and her crew are absolute top notch. Some of the friendliest, most helpful people I've ever worked with.
JON W | Overall ExperienceThe one thing you MUST do is install a 2nd elevator. The elevator is slow, I understand that. However when Baby Boomer's got my 2nd load they were delayed over 2 hours just standing and waiting for the elevator in line. There was a company moving a bunch of big stuff out. That was just 1/3 of my stuff. To give you perspective, when Good Greek put my things in storage it took 2 men about 3.5 hours. - Install a 2nd elevator - it will pay off in the long run. Your people are great. Kelly took such good care of my from my first phone call from Florida. The young fellow who checked me out was also outstanding. He looked information up for me and then went up to get 2 lock off of my units for me. I am 71 years old and had been unloading things in my new home for 2 days and was exhausted. I asked if he would and he was glad to do that errand for me. (there were no other customers waiting for anything so he could). All the people at that facility seem like they go above and beyond. Even when I was putting my stuff into storage, I remember the fell who cleans up because he, obviously, cared so much about the facility, people he worked with and appreciated his job.
Victoria M | Overall ExperienceQuick service!
KEITH HLady we dropped off with was very helpful.
JOHN WPam and Kelly are super helpful and friendly. Would definitely recommend
SAMANTHA F | First ImpressionsStaff was very friendly and helpful.
Keith M | Overall ExperienceI didn’t end up using U-Haul, but the website and app were both easy to use. I also talked to someone at the Ozark location who was friendly, professional, and helpful.
Keith M | Online Move Invery easy experience from online order to drop off. this is a newer facility and has good staff. will rent here again when needed!
russell eThe enclosed trailer we rented had a roof leak. Items we were hauling were not ruined but did get wet. Reported it to the drop off location in Shell Knob, MO.
KEITH SThe courtesy, professionalism and attention to details were all stand outs. I'm not used to seeing such pride and strong service ethics
RITT E | First ImpressionsStill trying to get someone to explain all the fees they tacked on the invoice. I made the reservation, but my husband picked it up and had no clue what the cost should be. He handed me the invoice a week later after the move and I hit the ceiling. I can’t get anyone to answer the phone at this location. I’ve used U-Haul‘s for over 35 years and I’ve never had a bad experience until now. I still would like somebody to explain all the fees they tacked on the reservation that were not within the reservation.
BILLY WThe staff member who assisted me for another (larger storage unit) was excellent. She was friendly and very professional. She is very good at her job…well done!
mike s | First ImpressionsRepresentative was helpful and pleasant and made the process of renting quick and easy.
BRUCE Bfriendly and efficient staff
Erick B | First ImpressionsAt 60 years old the cleanest storage facility I’ve ever used the people there are awesome
Troy P | Overall ExperienceGreat storage facility. All areas are always clean and easily accessible. The employees are always polite and helpful.
Heath L | Overall ExperienceCheck the mirrors prior to driving to see if they need to be adjusted.
Justice LNothing staff was very professional and very good work
Tom Bexcellent customer service and very convenient. easy process to rent and return
Nathan EGreat job. The team was very helpful and the return process was super efficient
TODD SGreat!
STANLEY M | Overall ExperienceEasy pickup and drop off. Price was affordable
Kristin BNo problems at all couldn't have been a better experience!
TRAVIS MYou are required to estimate your mileage and a hold is placed on your card for that amount. I was told that the amount I overestimated, if any, would be credited back. That has not happened. Not a huge amount of money, but if you do that on every rental it would certainly add up. Not sure if that's a Uhaul business practice or just this location.
CHARLOTTE SI was disrespected during the process of getting a storage unit. First, interrupted me while I was talking with no interest in what I was saying by talking to another Associate, second time of interrupting me to answer a phone call without asking me I would hold on or anything. Treated like I was stupid multiple times, during the whole time until I said something of how she was treating me, same lady who got me my U-Haul a few days prior who wasn’t disrespectful during that time. Even a moment I asked a question, responded like I was stupid and even looked at another associate to show them how stupid I was. She had the other associate (associate she glanced previously) take me to show my storage unit, gave no instructions at on how to use the code machine or even showed it to me. Never even showed me the drive in part or how to use it especially when buzzers are going off like crazy. Couldn’t even find my unit. I honestly was so upset after that experience.
CRYSTAL W | First ImpressionsI used mobile check in and return so I didn’t really have interaction with the employees. I was impressed that the items were in the truck and it was fueled up and good to go though. The truck was clean and I had no issues with it whatsoever. Another good U-Haul experience.
Rodney RThis is a large brand new location. They have a large inventory of trucks and trailers. I had a great experience renting here.
TIMOTHY SExcellent service couldn't be happier
TERRY MGreat service.
DARIUSZ BOzark UHAUL is the best run business I have interfaced with in Missouri. Every detail is very well cared for; cleanliness, security, access, functionality, billing, paying, and help in moving. The carts, bays, helpers, lights, really make moving a pleasant experience!!
JOHN R | Online Move InAgain they make all processes easy. Thanks everyone for all your help.
BRENDA DI have had to keep this cargo van for such a long time. These people have helped me make this so easy even though the move has been crazy. Thanks everyone.
BRENDA DNo charge for after hours drop off, unless there is damage or contract not met
ALAN SThe equipment was clean but the the rear brake light was smashed and the running lights did not work. Which would be fine for daytime use but I had to drive it home at night.
JAMES DIf you’re looking for a modern, well equipped, clean and efficiently maintained storage facility, look no further than U-Haul Ozark. Kelly and her staff are outstanding. Extremely helpful and friendly, they provide excellent service and support. A heated complex that includes a very useful enclosed drive-in loading area. Prices are good too. Highly recommend.
keith S | Overall ExperienceAssociates were very polite and a big help. Have recommended the facility to others.
Heath L | Online Move InVery easy to return the trailer
VALERIE HThis facility is amazing! Staff is knowledgeable and quick to assist.
TIMOTHY DThe entire experience was fantastic.
Kelly LGreat service good people very helpful The manager is very good person easy to talk with about the services you have
STEVEN PIt was a great experience, as usual.
KRIS KThe wire harness from trailer to truck had a chaffed spot that causes the lights to flash when it contacts metal.
KENNETH STop notch facility! The office and entire property was immaculate and the gentleman that assisted me with the rental couldn't have been nicer! Highly recommend!
MARTHA C | First ImpressionsThe facility is exactly what I expect being 1/4 into the 21st Century. *Easy online reservation and updates. *Easy changes to customer schedule with actual accommodating UHaul employee response. *Fast equipment checkout with UHaul filling out the obvious questions in your sign in form. *UHaul staff does the standard upsell - but, will accommodate with some simple and important stuff. Ex.: I needed One blanket. Employee found a single for me to use. Next, O found on search of my vehicle my hi5ch insert and ball had walked. So, employee allowed me to borrow one. Kudos, for stepping up and not forcing me to buy. She saw I was nervously anxious about my moving stuff, not pulling your trailer. UHaul trailer check in was perfect. Drive up, Employee promptly arrived, checking equipment, tapping on networked device, asked if I was fine with emailed receipt - She said, "You're done. Enjoy the rest of your day. Bye." I drove off with a Cheshire grin - Happy. Thanks!
BRIAN SDrop off was easy enough but we still haven't gotten the final invoice as they stated we would.
Rachel ENothing at all. Equipment was perfectly maintained. Staff was super professional and friendly.
TREVOR VThe staff was very helpful in selecting the right equipment.
KRIS KAfter a few miles none of the lights worked on the trailer.
STEVEN LAll good comments and zero complaints. The staff was always super helpful and willing to answer my questions, and the facility is well maintained. Thank you all so much.
Brandon M | Overall ExperienceNo improvement needed. Excellent and efficient pick up and return. Professional and courteous staff.
MARK SThe service was excellent at every step of the way. Our goods arrived in fine condition after a few months of storage and transportation. UHaul seems to have the entire process down pat. I would highly recommend it.
BRUNO KKelly and her staff go out of their way to provide excellent service. They project a genuine desire to be helpful, provide information and answer questions in a friendly and professional manner. Kelly does an outstanding job and is a credit to the company. Highly recommend this exceptional facility and its staff.
keith S | First ImpressionsThe sweet lady manager was so nice and helpful!
MELINDA JI had 21 miles left on the odometer and didn’t get a final receipt showing my refund.
TIMOTHY TNo other comment
randell jAustin took care of getting the truck for me. He was polite, professional, and was great to work with. The facility was spotless and had the truck I needed
David LEverything was great! The staff was very friendly and helpful! I love how convenient, clean and nice the facility is!
AMANDA C | First ImpressionsKeep doing what your doing.
RONALD MRetrain or fire the manager.
ELIZABETH GI was very impressed. The operation is very good. Keep up the good work.
James BI did not have a good experience on 11/14 with 2 other uhaul locations
EVAN LOur overall rental experience with U-Haul was excellent. We had a one way cargo trailer rental. Both the pick-up and drop-off sites were very helpful and friendly. Our entire process was very smooth and efficient.
ROGER CA smooth experience from start to finish. Agents were friendly, helpful, and courteous. The building was clean and well maintained. Truck was clean and well suited for my moving needs. Thank you.
GARY BThis was the best experience I have ever had at a U-haul and there has been many over the years. I was greeted and taken care of by Kelly and was totally impressed. This is the U-haul location I will be using from now on. A+
JAMES DStaff has been pleasant as well as professional . I wish every u haul was run this well. The ap needs work. Have some that knows nothing try it alongside the programmers!
Catherine PGreat experience. Helpful staff and great location. Highly recommend.
MICHAEL MThe truck was clean and run great. The staff is friendly and helpful. We will be renting from them again.
DOROTHY JVery nice place. Staff was great. I will certainly use them again.
Michael M | First ImpressionsExcellent. Easy in & out. Signs to tell you where to go were easily noticed. Staff was right there to assist and get me on my way.
Jeremy CGreat experience. Great staff. Great property that is well maintained & has excellent security measures.
Jennnifer J | First ImpressionsGreeted me outside while bringing the truck back and showed me how to get to, my storage unit.
Melissa CI like this location I like service the workers there is so nice. Explain and talk. Very understandable so good.
DMITRIY DThank you for making it easy to rent a truck.
Kenneth HAWSOME experience friendly staff safe environment i will always use u haul !
Diane M | Overall ExperienceExcellent service. The staff was very helpful , friendly , kind and curtious. If I ever need a storage unit or rent a trailer, vehicle I will go to the same location. The Ozark, Mo location is by far the best in the area. I would like you to thank the staff for making our move so stress and care free. Thanks, again......
FLORENCE C | Overall ExperienceKelly was very friendly and helpful.
carroll f | Online Move InAlarm keeps going off
Sarah-Jane G | Online Move InThe staff is amazing and very helpful and efficient.
nicole f | First ImpressionsThe person who assist me was extremely helpful and pleasant to work with.
Joel W | First ImpressionsI made my reservations put my car numbers in went to the U-Haul pick up before I did all that I was on the phone with U-Haul for about three hours straight. The employees were the website kept glitching 13 July 2024. I still don’t have my U-Haul or my storage And I have I need to move immediately and I did not guarantee $50 as it says on your website reservation you do not be there to pick up your truck. We will guarantee give you $50. I’m a very unhappy customer at this point, I still need a U-Haul and a storage unit , and no one is trying to help me You all system was glitching rerouted me to places that I did not want to go was way out of my area of destination we are in Springfield, Missouri
Caroline S | Online Move InI always go to uhaul for my moving and storage needs. The staff is wonderful and extremely friendly.
Danielle M | First ImpressionsNew facility everything is in great condition.
Shawn W | Online Move InOverall it was a great experience for being my first storage endeavor. The staff answered any silly question I had and everyone was friendly and attentive, I would recommend this location without hesitation.
Michael M | Overall ExperienceAustin was fantastic. He really made the process super quick and easy.
Austin G | First ImpressionsBEST EVER STORAGE FACILITY!! ABSOLUTELY THE BEST CUSTOMER SERVICE EVER!!! All of the storage units are brand new, indoors, climate controlled and all units have an alarm on the door. It is very secure and they actually have several indoor drive in bays for loading and unloading. This is quite helpful in bad weather and also at night if you're there alone you can actually close the bay door and it locks behind you keeping you safe and secure inside while you load or unload. They have several sizes of storage units and their rental fees are quite reasonable. There are no contracts or extra fees as their storage units are month to month. This facility also installs trailer hitches as well as rent pickup trucks, and various sizes of box trucks and trailers for moving. At this time they have a move-in special that is rent a trailer and get your first month's rent free. It is a very simple and easy process to rent a storage unit at this facility. Kelly is the person that rented me my unit and she is very good at her job. She is professional, knowledgeable, very hard-working, very good at multitasking and quite helpful. She went out of her way to make sure that I was satisfied with my rental experience. I would most definitely recommend doing business with this facility!
DEBBI H | First ImpressionsTruly appreciate the facility. Will be staying indefinitely.
George D | First ImpressionsI want to live there
Troy P | Online Move InBoth Kelly and Austin were so friendly, professional and helpful. They made the process easy. We will definitely refer friends and family to this facility!
Matt K | First ImpressionsGreat service and very friendly. The manager is great and she is very helpful and professional.
FLORENCE C | First ImpressionsVisited this location for info and received excellent service and information concerning my storage needs…was able to view several storage units to help with my storage needs.
JOHN F | First Impressions