Customer Reviews for U-Haul Moving & Storage of Paducah

2,439 reviews

2170 Irvin Cobb Dr   Paducah, KY 42003
(Right at intersection of Bridge St and Irvin Cobb Dr)

(270) 442-9186

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(270) 442-9186

2170 Irvin Cobb Dr
Paducah, KY 42003
(Right at intersection of Bridge St and Irvin Cobb Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
4.0

Yard needs some signage on where to exit.

Ron D. 
Rating:
5.0

Entire staff was pleasant and attentive. Thanks again to Matt Bell. Matt keeps me coming back. I skipped 2 Sattelite offices to rent from this store because of the impeccable customer service. Keep up the good work.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Drop off went quickly!

Jay S. 
Rating:
5.0

Check in was fast and efficient. Done in under two minutes

Jay S. 
Rating:
4.0

Truck maintenance was behind i feel like because at 65 mph it would jump RPM up to about 4500/5000 and it caused me to get even worse gas mileage getting down to 4.2 mpg and about 130 miles to a tank costing a lot of additional money in gas

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

IAN J. 
Rating:
5.0

Customer did not leave a comment.

Russell K. 
Rating:
5.0

Customer did not leave a comment.

Clifford N. 
Rating:
5.0

Customer did not leave a comment.

Jim F. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
4.0

Improve exit to the street. Numerous potholes

Mikey T. 
Rating:
3.0

Truck died during move and had to be towed

JOSHUA T. 
Rating:
4.0

Customer did not leave a comment.

WADE S. 
Rating:
5.0

Customer did not leave a comment.

caraman M. 
Rating:
5.0

U guys are awesome, friendly expert service at a great price. Thank you very much. Sincerely Eddie Moore

EDDIE M. 
Rating:
1.0

They treat their customers like crap. I was having a anxiety and panic attack Saturday asked for a bottle of water they got really hateful. They saw me having it they not once asked if I was ok. By the time I get done I'll make sure no one will go there. I'm calling the paper company

Tina B. 
Rating:
4.0

Customer did not leave a comment.

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

TONY L. 
Rating:
5.0

Excellent service from the two gentlemen working.

Morgan M. 
Rating:
3.0

I arrived at 6:55. The employee was working with someone else and then told us we had to do 24/7 and they were closed. He was extremely rude and finally checked in our trucks. Secondly, I was told it had a full tank and when I left I notice it was 3/4 full. I took a picture and I filled it up because I didn't know if I could make it before it closed and even though I did he said he couldn't do anything about that.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Marland C. 
Rating:
5.0

Customer did not leave a comment.

Bob W. 
Rating:
5.0

Customer did not leave a comment.

Blake K. 
Rating:
5.0

One of the fastest and friendliest customer service I have experienced.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

WADE S. 
Rating:
5.0

Customer did not leave a comment.

victor W. 
Rating:
5.0

Customer did not leave a comment.

Corey H. 
Rating:
5.0

The guys there were so helpful and courteous

Sally W. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Do not know his name but the man that hooked up my trailer was very professional and a pleasure to talk with. Class act!!!

Jim F. 
Rating:
1.0

The lady was very rude to not only me but my family. Lied to us about availability on one of the vehicles that I had reserved in advanced. I definitely will never use this uhaul location again.

Hannah R. 
Rating:
4.0

I have never had an issue renting from this location, until this past rental. I picked up trailer on Thursday at 1:30pm. Dropped trailer off Friday before 1pm.I was told from gentleman who unhooked it from my truck that I would be getting receipt in email. Didn't get receipt until Sunday saying that I dropped off trailer on Saturday at 1:30pm. Called customer service and they said they had closed out order because no one at the U-Haul location officially checked in equipment when I dropped it off. They said they would send email to store manager to get refund for extra day that was charged to my card. I hope this gets resolved.

David L. 
Rating:
5.0

The staff have been great and have treated me exceptionally well.

Richard K. 
Rating:
5.0

We had a great drop off experience. We told them about the expired tags. The guy that was helping us had already noticed and said that he had never seen one come in with expired tags. Lori was great. She handled our return quickly.

Jennifer O. 
Rating:
5.0

Customer did not leave a comment.

angie N. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Super nice staff. Greeted me by name before I could get out of the truck. Gave me a quick check in. You could not ask for any better service. Again Uhaul leadership sets the bar for super service. Seriously.. great service.

Clint B. 
Rating:
5.0

Was overall a great trailer rental experience

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Helga V. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
4.0

Customer did not leave a comment.

JOSIE K. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

I have rented from this location many times and always have a good experience.

Nancy N. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

The people here were very nice and helpful today.

Richard O. 
Rating:
3.0

Floor was dirty and water leaks

Carlie E. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Terri T. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

April E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
4.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

Tina W. 
Rating:
5.0

Felt like I was driving a roller coaster but we got moved and made it back to the U-Haul spot in one piece so all is well. See y'all again

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

charlie B. 
Rating:
2.0

The 2 employees that were on duty that morning were not very helpful to my needs I had to call customer service to get what I needed before I left. The website to do my Inspection was down so I couldn't even do that.

ANDREW P. 
Rating:
5.0

I had to purchase a 4 to 7 pin adapter for my 2012 Chevrolet Silverado truck for the lights. The adapter purchased from the U-haul store only had four pins, rather than five, therefore the running lights did not work during my trip. It would be very helpful for the stores to sell a four to seven pin adapter that includes a fifth pin to retain the running lights on the trailer. I used the hazard lights to alert oncoming traffic after dark. Other than this issue, I was very satisfied with the equipment and service.

Rick J. 
Rating:
5.0

Professional staff, excellent equipment. I hate moving, but I was able to load a 20' truck in 3hrs, drive 800 miles in 15hrs, u load in 3hrs & return the truck in 1.5 days on a 4 day rental. Smooth transaction, GREAT EQUIPMENT, excellent move help, GREAT PROFESSIONAL UHAUL STAFF. They may make me "hate" moving a little less.

Lloyd L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Wilma B. 
Rating:
5.0

Water leaked into trailer and got items inside wet

Andrew O. 
Rating:
4.0

It might be more helpful if the location hours were a little better. We were stuck in a long line trying to take pictures of the truck in the rain. I would recommend this location. It has a very wide assortment of vehicles to rent, a lot of secure units, and it was very easy to get out of the location.

Steven N. 
Rating:
5.0

The young man helping me with my rental was so polite, kind and helpful. I would absolutely return to this location!

Jenna G. 
Rating:
3.0

Need better fuel efficient vehicles. I would have been happier with a van, but I got the job done.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

The trailer has screws and some other small things but it was still an extremely good experience. I've rented there before and I will continue to rent there in the future. What was in it just gave me a reason to use my new electric pressure washer at home. Plus the staff there were FREAKING AWESOME!!!!!

Pedro A. 
Rating:
3.0

The Experience wasn't bad, but the employees at this location were not exactly friendly lol. The manager did not even speak to us from behind the counter. The lady that checked us in was very efficient though and I would still go back to this store! Great equipment and very clean.

KELSEY B. 
Rating:
3.0

My experience at the U-Haul in Paducah Kentucky. My experience yesterday was awful. First off I had to wait for the storage place to open to retrieve the key to get into my storage. I thought they opened at 8:00 they open at 7:00 a.m. so I fiddle around until 8:00 a.m. which was already invading my time space. So the hours are not all that great for somebody's in a rush to move things in when they need to and then on top of that have to go to the office to retrieve a key to open my unit. Then I was told that my unit has been closed out put me into a near anxiety attack. I was beside myself as to what could have happened. I had just been in the storage said yesterday putting things in I told the employee. He proceeded to tell me well I don't know what to tell you you're not in here anywhere. As I said my car was loaded I had to go in whenever it was a convenient for the company's time to be open and I was in a huge hurry to get a friend of mine to a very important doctor's appointment. And my car was totally packed full of things so I need to put into the storage which I waited for the office to open. I waited until 8:00 a.m. I'm thinking that's when it opened. Evidently it opens at 7:00 a.m. under what it does not say that online of course I should have called but I really didn't have time. Everything was taken care of eventually although not fast enough for me being so I wasn't a huge rush and it really caused a lot of problems for the rest of my day. I called the 1-800 number that is listed the first time I called I was put on hold for the girl to reach a manager and they hung up on me. By this time I was totally livid and beside myself thinking great I cannot get into my storage I got my car full what am I going to do? So I took a big breath and I called back again and thank goodness I reached Ann and she was wonderful she walked me through it calm me down and told me what was going on pretty much. The hours do kind of suck especially when you're trying to move in and you're so busy packing number one using a card number two and don't have a lot of time on your day and have to revolve it around a schedule of the office other than that it's great and I would probably recommend it to friends.

Gerri G.  |  First Impressions 
Rating:
5.0

Fast excellent service!

DANIEL D. 
Rating:
5.0

The location was very nice and clean the clerk was very nice and helpful would return

DEBRA G. 
Rating:
4.0

quick and easy. very friendly staff

JUSTIN B. 
Rating:
4.0

Access to the site is very dangerous with poor sight distance

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
2.0

Gas was on empty. Desk staff was rude.

GERALD B. 
Rating:
5.0

Nothing

GEORGE T. 
Rating:
3.0

Kyle was very helpful and pleasant

Gerri G.  |  First Impressions 
Rating:
1.0

The woman I had to deal with was insufferable. Couldn't understand why I would be upset when you make a reservation for a truck with rideshare 24/7 3 days before and come there at 7 am and surprisingly there is no truck for me. She gave me attitude and wouldn't give me the next available truck for same price as what I was reserving. Called customer service and district management had to help me after I drove around for a hour that morning to every other uhaul location for a truck, they all said they had one but yet no one really did. WHAT IS THE POINT IN A RESERVATION SYSTEM IF THERE IS NOT ANY 8ft' TRUCKS THERE EVER. Why the hell is it so hard to rent a truck in our area. Been to ones out west full of 8' trucks. Got stuck with a 10ft box truck with a non removable 2in ball hitch and cost double in gas consumption. And that sad use of a manager at the paducah location on Irvin needs to have an attitude adjustment by her boss. I'm sure you deal with this daily cause you dont keep your promise of reservation at that store and become irrational when someone ask you to upgrade them for same cost. Its business 101. Will be renting my trucks from lowes and home depot for now on. Unlimited mileage and no attitude.

jesse E. 
Rating:
5.0

Everyone was so helpful

Savanna L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

trameca A. 
Rating:
4.0

Customer did not leave a comment.

Christopher Y. 
Rating:
4.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

Cody Y.  |  First Impressions 
Rating:
5.0

no issues, was out the door within 2 minutes

terence B. 
Rating:
1.0

The guy working there when I rented the truck was very rude and when I returned the truck the lady working was extremely rude. I was told the truck had 1/4 tank of gas, it had 1/8. When I returned the truck it had 1/2 tank and was told I would be credited for the extra gas. I WAS NOT.

RICKEY M. 
Rating:
3.0

Customer did not leave a comment.

Jordan S.  |  Overall Experience 
Rating:
1.0

When I arrived at this location I went inside to drop off the car trailer. I got to deal with the manager, I don't remember his name, but he asked if he help. I told him that I was dropping off just the trailer as I needed to unload the van yet. He looked out the window and said he couldn't check in the trailer with my Jeep on it. I said that the lady at the pick up site told me that for a $20 charge I would get help unloading my Jeep. His response was we don't do that. So I went out and unloaded my Jeep myself and returned to the office. This time I got a nice lady who came out and checked in the trailer. After looking it over she said that I needed to bring the trailer to the back and back it into this tiny spot on the edge of the parking lot. When I said I wasn't very good at backing a trailer she informed me that because my stuff was in the van she couldn't drive it and the trailer couldn't stay up front. I informed her that I got the extra insurance coverage and I didn't understand why she or another employee couldn't back the trailer to where it needed to go. She then said that it didn't matter, as long as my stuff was in the van no employee could drive the van. So I drove the van into the tiny parking lot and backed the trailer where she told me to put it. I then left and unloaded my things. When I return to check the van in, two gentleman came out and checked it in, an apparently I exceeded the mileage by 35 miles and had to be charged $15 for the privilege. And when I asked if they would buy the bigger tire straps back, I was told that was not an option. I left there very confused on your company policies, did the lady in Michigan just go over the top to help and make me feel good about your company? Or was the way I was treated in Kentucky the standard for your business. The sad part is this was just the first part of my move and I'm going to need another big moving van when we close on our house and wife moves down, and I'm definitely not going to forget this experience.

SCOTT MICHAEL C. 
Rating:
1.0

I literally will never use nor recommend Uhaul to anyone ever again. When I ordered the boxes for the move Uhaul recommended the wrong amount of boxes needed. They only contracted 2 movers and 3 UBoxes for a 2700 sq foot house. The entire time preparing for the move every person associated with Uhaul I spoke with gave me a different story. The 3rd party movers bashed Uhaul and said how big of a joke they were to deal with. Even YOUR OWN customer service employees I spoke said they weren't surprised that I got a different story from each person I talked to…. Then I moved in to my new house. Same story. Total joke of a company. Same thing. EVERY PERSON I spoke with told me something different. I was never told it was a 3 hour time limit on the move and after that I would have to pay overtime. Absolutely unacceptable customer service. If anyone ever asks for moving recommendations I will actively root against them choosing UHaul.

Eric G. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Hire more employees like Kyle Marshall. He was the best.

David T. 
Rating:
5.0

Staff was very professional and helpful

Ron G. 
Rating:
4.0

You've improved since last March when I rented. One thing that help was your personnel took care of business instead of putting out a truck that was not fit to haul furniture in when it was raining.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Josh R. 
Rating:
5.0

Customer did not leave a comment.

Mazen T. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
4.0

A little more assistance loading car onto trailer would have been nice.

JEFFREY W. 
Rating:
5.0

Smooth transaction,from reservation to pick up, fast and friendly service. Definitely recommend!!

RANDY T. 
Rating:
5.0

very good experience.

Kelley H. 
Rating:
4.0

Customer did not leave a comment.

MARY D.  |  Overall Experience 
Rating:
4.0

Needed help to transport but he didn't have any one

Ralph z.  |  First Impressions 
Rating:
2.0

The constant changing of pick up and rop off locations with limited to no notice make me hesitant to use U-Haul again. Changed my pick up location 10 minutes before my scheduled time and sent me to a place the had a 2 hour round trip to get back home. I had to pay for the gas in my gar and the U-Haul truck.

John C.  |  Overall Experience 
Rating:
5.0

I rented a room for 30 day's and had a change in plans and I actually never used it but I wanted to say the staff was very helpful and very pleasant, I would go there again in a heartbeat, Thank You

ROBERT T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney G.  |  Overall Experience 
Rating:
1.0

The self storage units are in disarray. There is spray foam insulation on the ceiling that is falling off everywhere. It looks disgusting and appears as if it could create a health hazard from the insulation dust particles it creates in its current state. It gives the appearance of an abandoned building after a fire with the insulation hanging and falling off the ceiling everywhere with no signs of it being swept off the floor. The employees were nice enough but the state of the facility is very alarming, in my opinion.

McCoy K.  |  First Impressions 
Rating:
5.0

Excellent Customer Service.Everyone was extremely nice.I have always,and will continue to use and recommend UHaul for all my moving and storage needs

Somona C.  |  Overall Experience 
Rating:
3.0

I had an employee at the Paducah KY , I was going to rent a storage unit . The employee started waiting on us and shortly after that someone else came in and he stopped waiting on us and waited on the person who just came in . I left and got a storage somewhere else

Privacy R.  |  First Impressions 
Rating:
5.0

Excellent customer service! Staff very friendly and helpful.

TAMMY M.  |  Overall Experience 
Rating:
5.0

Loved unit

Tiffany H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FORREST E.  |  First Impressions 
Rating:
4.0

Staff member was very helpful

MELINDA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALANA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce P.  |  Overall Experience 
Rating:
5.0

No problems. Very nice staff

LYNN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah l.  |  First Impressions 
Rating:
3.0

The uhaul manager was about the most unfriendly person I have ever met. The staff was ok but he wasn't and he wasn't willing to try and work with me on the storage issue that I had.

JACK S.  |  Overall Experience 
Rating:
1.0

Never used the service, not sure why I got the email to do a survey.

Thomas D.  |  Overall Experience 
Rating:
1.0

Had NUMEROUS problems with the accessibility of my unit when specifically being told at the time of rental that I would have 24/7 access. My paid unit remained double locked for "security reasons" in a well lit, properly locked unit with security surveillance although this policy was never explained to me nor was there any information in my contract that states that my belongings would not remain freelyaccesible ????? After making an extremely costly trip over four hours to find my belongings inaccessible I reported the issue to management, never receiving any response. When I planned to vacate I contacted the location to explain I would be traveling to the area with a rental truck and needed access I was assured that the second lock would be left on the unit "dummied" in the unlocked position until I vacated. After renting the truck and making the trip I again found that I had no access. After contacting after hours customer service I was informed that there was nothing that could be done until the following day, causing me to incur several hundred dollars worth of expenses including additional truck rental, hotel accommodations, gas and incidental expenses as we were not prepared to stay in the area. Both the customer service agent who took my complaint and the customer service representative who was working when I returned the following day assured me I would be contacted promptly by someone who could further investigate the matter. Two weeks later I have not received a call, email NOTHING. Absolutely atrocious customer service, immoral, illegal, and (to be frank) foolish business practices!! NEVER AGAIN will I deal with Uhaul outside of a courtroom!!

Brittany g.  |  Overall Experience 
Rating:
5.0

Awesome!!!

Stephanie Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome S.  |  Overall Experience 
Rating:
5.0

Excellent service and great having staff on site 7 days a week for security

Stephanie Y.  |  First Impressions 
Rating:
5.0

Kyle at the Irvin Cobb Paducah location needs a raise. He is an extremely hard worker and was always very pleasant and accommodating. He would have four or five customers in there at a time and he was fast and efficient. I've rented from other UHaul facilities and they were nasty and unprofessional. Kyle was always very professional and polite and I would highly recommend this location to anyone !!

Marcey P.  |  Overall Experience 
Rating:
1.0

When I opened the door to the storage, ALL KINDS OF DEBRIS FROM THE CEILING, LAID ON MY NEW FURNITURE I HAD STORED. Does anyone hear me? This is TOTALLY UNACCEPTABLE!!!!!!!

Cheri N.  |  Overall Experience 
Rating:
1.0

This place has the rudest people running it. Phones are rolled over to call center always. Staff is watching phone videos and will not answer the phone. They should have their franchise revoked

Richard H.  |  First Impressions 
Rating:
1.0

The two gentlemen working there are the rudest unprofessional that work there. They constantly roll the phones over to the main call center. You cannot talk to anyone in the store.

Richard H.  |  Overall Experience 
Rating:
1.0

At check in the manager was a jerk. I rented there because I was to tired to move to another location.

Gary H.  |  Overall Experience 
Rating:
5.0

Would use again.

Sandy C.  |  Overall Experience 
Rating:
1.0

Matt is Very nice how ever the installation kepted falling down on my boxes, I had to cover then with plastic, the air was so think with partials it got in my lounge’s I’m having respiratory problems

james g.  |  Overall Experience 
Rating:
2.0

Guy at the counter was a jerk.

Gary H.  |  First Impressions 
Rating:
1.0

My couch was ruined from getting wet and the insulation from ceiling fell on my belongings. Never rent there again!!

bethany s.  |  Overall Experience 
Rating:
3.0

Some staff are helpful while others shouldnt even have the job. I stood in the store a couple of times for over 30mins waiting for staff to show up along with other people

gwen h.  |  Overall Experience 
Rating:
5.0

Everyone I dealt with couldn't have been more friendly and helpful. It made the whole moving experience less stressful than it was.

Deborah C.  |  Overall Experience 
Rating:
4.0

Rate increase from Thursday rental to Friday rental caught me off guard. Everything else was great

Gerhard M.  |  Overall Experience 
Rating:
4.0

No comment

Gerhard M.  |  Overall Experience 
Rating:
5.0

Love it

Jose S.  |  Overall Experience 
Rating:
1.0

So you know ,YOU WILL NOT HAVE ROUND THE CLOCK ACCESS TO YOUR THINGS! Once the facility closes THEY PUT THEIR OWN LOCKS ON ALL SHEDS WETHER LATE OR NOT! I don't recomend

James K.  |  Overall Experience 
Rating:
5.0

It was an easy and convenient place to store items during the month before our home closed.

cassie l.  |  Overall Experience 
Rating:
5.0

Great customer service!

darcy b.  |  Overall Experience 
No reviews have been submitted for this location.

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