Customer Reviews for U-Haul Moving & Storage of Paducah

2,290 reviews

2170 Irvin Cobb Dr   Paducah, KY 42003
(Right at intersection of Bridge St and Irvin Cobb Dr)

(270) 442-9186

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(270) 442-9186

2170 Irvin Cobb Dr
Paducah, KY 42003
(Right at intersection of Bridge St and Irvin Cobb Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Edward K.  |  Overall Experience 
Rating:
2.0

Your personal hooked the trailer and said I needed an adapter. After installation of adapter personal left. I checked the trailer door and it was open and lights weren't working. Went back inside and told personnel and she came out again with a guy and they finally got it to work after trying 2 adapter. Got to loading site and no lights. Called office and was told sorry we sold you the right adapter, you must of hit a bump. My brother looked at it put zip ties on it and it stayed in. I have rented many truck from you all in pasted years, but customer service was lousy.

JANIE J. 
Rating:
5.0

The lady who checked us in was friendly and supportive. We were tired from the long drive and the move and her upbeat attitude was a bright spot on an exhausting day.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Terri T. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET M. 
Rating:
5.0

Customer did not leave a comment.

KISTEN T. 
Rating:
4.0

Customer did not leave a comment.

KELSEY L. 
Rating:
1.0

Customer did not leave a comment.

DUANE R. 
Rating:
3.0

Truck was dirty and smelled bad, also power steering was going out when I had to turn sharply.

Cody W. 
Rating:
3.0

The van I rented was covered in bugs and the cargo area mat was dirty with mud when it should have been cleaned and washed before renting to me or others.

micheal E. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

Customer did not leave a comment.

EARL D. 
Rating:
5.0

The guy was super helpful and made sure I knew all of the insurance information and that I knew how to return my vehicle. He went above and beyond and had a good attitude and made friendly conversation. Great employee, great experience, and great location.

JON W. 
Rating:
4.0

I made the same trip from Paducah to Louisville several times in uhaul trucks and trailers. However, this time My card was charged in the amount of $145.60 in addition to the amount I was charged by uhaul in Paducah. I was accused of going way over the allotted mileage. When I was trying to discuss the matter in the presence of uhaul Paducah associates the associate in Louisville hung up in my face. The Paducah rep said " man he hung up on you ". He said I brought the truck back late without considering the different time zones. All my experiences with uhaul had been good until this time. The truck was returned to JM Automotive.

LOUIS M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

Dustin H. 
Rating:
4.0

Customer did not leave a comment.

SANI B. 
Rating:
3.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Mr. Bell was a pleasure to do business with. The truck I rented was just the right size to get all my goats and pigs moved to the new farm.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian C.  |  First Impressions 
Rating:
5.0

Customer service was great. Hook-up was easy and assisted by location staff. Really liked the pictures used to agree on trailer condition before final rental checkout.

TODD C. 
Rating:
5.0

The lady that checked the truck back in was Super Nice and very helpful!!! Awesome job!!!

Anthony W. 
Rating:
1.0

I made a reservation at 3:00p. Showed up at 3:00p, no one was there and doors were locked. The door had a sign that said be back at 1:30p. So we checked our email and the reservation had been changed to 3:30p so we waited until 4:00p and no one showed up. Called the regional office. They also tried to contact the owner and could not get a response. We ended being sent way out of our way to the other side of town for another UHAUL— but no guarantees. Whole thing was ridiculous and unprofessional. Don't use this place— extra stress and put us a day behind in our move.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
2.0

These two kids checked out the truck like looking at a new car. I forgot to gas it up , went around the corner less than 500 feet to do that came back and the twirp checked the mileage again. I hate uhaul

William C. 
Rating:
2.0

AUDIT AND REVIEW NOW THIS LOCATION for minor and MAJOR infractions or criminal activity. What once was a GREAT storage and rental company to do business has become a nightmare. The buck stops with store management, not just store management, BUT regional management.

David D. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

DEREK W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Y. 
Rating:
5.0

I've used this location several times, I've never had any problems. Always a pleasant experience!!!

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Rodney G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

OONA-LAURA A. 
Rating:
4.0

Customer did not leave a comment.

VIKASKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

Tracey C. 
Rating:
3.0

Took a few minutes to locate an employee to help disconnect the trailer

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

JARED J. 
Rating:
1.0

My experience from the get-go was horrible in Phoenix they dropped off the U boxes and they put one too close to the curb of my apartment sidewalk so I had to pull up on the door each time and I ended up pulling my back out I am into chiropractic physical therapy injections for about $1000 they arrived in Paducah three days late the guy at the Paducah location was an absolute jerk I will never ever refer anyone to U-Haul again they cannot even tell me where the hell my new boxes were on a daily basis.. they get to the U-Haul location in Paducah and they had no way to deliver my boxes to me so I started unloading them into my little car throughout the day and told the owner of that location I will be back with trucks to put the new boxes on them to deliver to my home I came back at 5 PM the girl in the office was absolutely rude to me I asked her how do I get these boxes onto the trailer she said we have nobody here to help you? I said what am I supposed to do it she said do what you've been doing all day and unload the boxes into your vehicles very poor customer service.. We had to make four trips in two different trucks to get all of my stuff after U-Haul charge me $5000 to deliver I will never ever use U-Haul again I know you will not take my comments And concerns seriously but I feel like you guys ripped me off for $5000.. on top of that I have physical therapy three days a week chiropractic care and injections in my back and one month later I'm still in pain so thank you U-Haul.. Feel free to call me 623-512-9427

Marie B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Ronnie V. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

They were closing as I arrived and asked me to use the website to complete my return. I followed the instructions given (including leaving the gas tank more than half full (as instructed by pickup location), yet I was still charged for refuel as well as charged for an extra day. Due to the lack of communication between locations, I will absolutely not be using U-Haul at all in the future if I can help it. I hope you enjoyed stealing $100 from me.

COREY M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

DEAN S. 
Rating:
1.0

The self storage units are in disarray. There is spray foam insulation on the ceiling that is falling off everywhere. It looks disgusting and appears as if it could create a health hazard from the insulation dust particles it creates in its current state. It gives the appearance of an abandoned building after a fire with the insulation hanging and falling off the ceiling everywhere with no signs of it being swept off the floor. The employees were nice enough but the state of the facility is very alarming, in my opinion.

McCoy K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mccoy K. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

You need to repaint the vehicle it was very very Rusty, it looked terrible and the engine didn't run right. Having to interact exclusively with a computer and no human interaction prior to pick up was very difficult and I find that to be the worst part of the whole experience. Every time I tried to call any phone number I was always put through to a computer I never got a human being. Because of this I had to set up my reservation on the interne. Anytime I tried to check on my reservation via the telephone I never was able to talk to a human all I got was computer generated information that was very frustrating to say the least and I never got any of my questions that I had prior to pick up answered.

David H. 
Rating:
5.0

Customer did not leave a comment.

STACY B. 
Rating:
1.0

I had reserved a truck a month before pickup to be in Evansville, I called the day before and was told that they didn't have a truck we would have to go to Boonville, when I called Boonville they said they didn't have out information until right then and that someone else had already picked up the 26” truck but was to return it Saturday by 10:30am. I called saturday at before leaving and we were informed we would need to call the office in Louisville that the people decided they weren't returning the truck till the following Wednesday. I called the number and the only available truck was 2 hours away in Paducah,KY. We had just drive 14 hours home Friday from vacation and was set to leave Monday and drive 16 hours to our new home in South Dakota. It was very upsetting to have reserved a truck only to find out both places didn't have one because they had rented it out to someone else and we had to drive 2 hours away. We will not be using Uhaul again.

Jeramy L. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

No suggestions

Bradley N. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Mccoy K. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY W. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

The attendant was very informative and helpful.

Eugenio R. 
Rating:
1.0

Believe a customer! I left with the gas 1/16 over 3/4 of a tank and I took a picture of it and the mileage before I left the parking lot with my online link to verify the truck didn't have any issues. I was told I wouldn't be charged the $12.75 fuel charge and I was. I will never rent from Uhaul again because I was lied to straight to my face!

Fallyn M. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Johnny W. 
Rating:
1.0

Older woman at the counter was very rude. Younger woman at the counter lied about available vehicles and was very rude when we picked up the keys for an online order.

CARISSA H. 
Rating:
5.0

Customer did not leave a comment.

Carissa H. 
Rating:
1.0

Customer did not leave a comment.

AMANDA L. 
Rating:
4.0

Customer did not leave a comment.

Selise R. 
Rating:
4.0

Customer did not leave a comment.

Fallon H. 
Rating:
5.0

STAFF AND WORKERS WERE VERY NICE AND FRIENDLY. MOVED US IN A TIMELY FASHION. THEY WERE VERY CARFULL WITH OUR FURNITURE AND WERE SAFTY MINDED. WOULD RECOMEND THEM FOR ANY MOVE YOU HAVE !!!!

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

RAYNARLDO H. 
Rating:
5.0

Customer did not leave a comment.

Janice N. 
Rating:
5.0

Customer did not leave a comment.

ATLEE W. 
Rating:
5.0

Customer did not leave a comment.

NEAL L. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Nothing, I have used this same location several times due to the hassle free, excellent customer service

Tammy S. 
Rating:
5.0

The staff in Paducah store was extremely professional and very courteous. A very pleasant experience.

Jeffery B. 
Rating:
5.0

U-Haul

Dakota M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Jim E. 
Rating:
4.0

The driver's side windshield handle LEAKED twice,both times it rained. I left the goldfish snacks under the passengers seat. Other than them two items it was great

MICHAEL S. 
Rating:
1.0

This was the worse truck I have ever rented. I was over charged. The truck died going down the road. 2 hour hold times to be hung up on. I have rented a lot and don't know if I will be back.

Amanda M. 
Rating:
5.0

Excellent Customer Service.Everyone was extremely nice.I have always,and will continue to use and recommend UHaul for all my moving and storage needs

Somona C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARON M. 
Rating:
1.0

The person that was in taking my vehicle and my dolly told me that they were not going to help me take my car off of the dolly. Stating that they were not going to help me with the straps the ramps or the chains that were attached to my car, and then argued with me when I explain to her that I did not know how to take all of those things off of my vehicle. I tried to explain to her that I didn't strap my vehicle on there, I was obviously confused and incredulous that I was in the middle of nowhere and I wasn't gonna be able to get my vehicle off his dolly and she started accusing me of being loud with her, I burst into tears called my uncle to try to get help with trying to unstrap my vehicle from the dolly, and a few minutes later the manager finally came out and explained to me that the intake personnel was misinformed, and although she apologized to me for several minutes I wanted nothing else to do with this company. And I am sacrificing a whole truckload of my personal items to avoid having to deal with your company again

Lisa Z. 
Rating:
4.0

Customer did not leave a comment.

MARYAN G. 
Rating:
3.0

Customer did not leave a comment.

R Mark H. 
Rating:
1.0

Clerk charged me the $14 insurance package even though I told her I didn't want it.

Brent W. 
Rating:
5.0

The manager/owner went over and beyond to help me. This store has great customer service. I will use them in a heart beat again.

Laury S. 
Rating:
5.0

The owner/manager went above and beyond to help me at this store. I would highly recommend doing business with this store. Even though they are hard to get through to on the phone (like all other U-Haul stores) they do offer great customer service in person. Couldn't ask for better.

laury S. 
Rating:
5.0

Customer did not leave a comment.

Samona C. 
Rating:
5.0

Excellent customer service! Staff very friendly and helpful.

TAMMY M.  |  Overall Experience 
Rating:
3.0

Make sure someone answers the phone. Called 6 times nobody ever answered phone. Called national number was on hold nobody ever came on line. Poor way to do business.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

debbie H. 
Rating:
5.0

Customer did not leave a comment.

BILLY F. 
Rating:
5.0

Customer did not leave a comment.

Joleen Z. 
Rating:
3.0

Make key drop off easier to locate and see. Maybe a reflective strip

VANCE M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY H. 
Rating:
5.0

I was so grateful how u-haul treated me with my rental I will for now on be using y'all and we'll recommend you to family and friends" Thank you!!!

donna E. 
Rating:
5.0

Excellent service and got in and out quick.

Gary T. 
Rating:
5.0

Loved unit

Tiffany H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FORREST E.  |  First Impressions 
Rating:
5.0

Service was good on both en

KENNETH P. 
Rating:
3.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Gail K. 
Rating:
2.0

The service was fine and the people quite nice. The problem was when I told the agent about the issues with the truck. He said "okay, we'll take care of it" but didn't make any notes regarding my complaints. I doubt very seriously that anything was done and the someone else was put on the road in that dangerous truck.

ETTA E. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Y. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Clarinda E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Staff member was very helpful

MELINDA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALANA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah l.  |  First Impressions 
No reviews have been submitted for this location.

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