Customer Reviews for U-Haul Moving & Storage of Palm Harbor
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Palm Harbor
LEE W. on
Great service at pickup location.
Louis W. on
All was great. Friendly staff, even when the battery gave out. They came out fast and fixed the problem.
ron W. on
Leon the 26 year veteran to UHaul was over-the-top committed and delivering in great customer service!
Dorian L. on
They were very nice and knowledgeable and great in and out not having to wait .... best location I've been at in a long time. Julie
lawrence H. on
The staff is sharp, smart, and so helpful. Everything they did made my move simple and safe.
jon w. on
very pleasant experience
Roderick M. on
Good people
BARBARA H. on
It was unclear when talking on the phone exactly what size trailers were available at your location. It would help to list the options actually available.
LOUIS D. on
Everyone was very courteous and helpful.
Richard S. on
Nothing
Rolando M. on
Service reps at this location are excellent.
Brian M. on
Nothing comes to mind I’ve rented from this facility before and will again in the future I’m sure
Denise M. on
Very nice customer service
Betty Jo S. on
Excellent service at any time!!
Glenn M. on
Special thanks to Leon who went above and beyond to help us with our Upods and storage unit.
todd l. on
Great customer service from the woman at front desk!
Conroy C. on
Nothing all was good.
Darren V. on
Tires on the trailer were a bit dry rotted but I made it fine so no worries. Staff was super friendly and respectful of my time. I was in and out and on the road in 10 minutes. Easy and painless the way it should be.
Diane F. on
The person who checked me into the rental and was fabulous, kind and courteous.
BRENDA R. on
Great customer service. Ease of selecting and picking up equipment.
Gerald S. on
You turned out lights just as we drove up to return the truck. We spent almost an hour trying to figure out the mobile app which is very poorly designed. We are pretty good with computers and mobile devices. Three others came after us and had the same problems. We knew someone was there to check us in! We saw them turn out the lights as we approached to door. It made it very difficult and for that we may consider other options next time.
Robert D. on
The overall process was great, except I notified the company that I did not get one piece of equipment I rented, yet I got charged for it. The automated rental process is quick and efficient, but eliminates the ability to credit a customer when an exception happens.
Kimberly B. on
Ron was Very kind and helpful
Thomas C. on
customer service was excellent.
Reece L. on
Good experience!
Anna D. on
I have used this Uhaul before and will continue! They are all very nice.
Vito M. on
Great service. Equipment was well maintained and store was well stocked with moving supplies.
BRENDA D. on
N/A
Mary B. on
Always helpful and knowledgeable Thank you
Jon F. on
Fast and courteous
Don G. on
very nice and well maintained.
Danielle R. on
Location and customer service are good. Truck was poorly maintained. Tire felt in balance and engine makes loud noise
Donald W. on
Best rental pickup ever!
david P. on
Location delivers great customer service. Used multiple times always a great experience from start to finish.
Veaceslav N. on
Ok
Ladraysha M. on
Service was quick and easy overall I had a very pleasant experience
Betty Jo S. on
Customer service is outstanding
Kathy J. on
In one month we moved our daughter with you guys and then thanksgiving week we moved too. Everyone, I mean Everyone who took care of us, made us feel like we were taken care of. From finding the best truck and the right timing for our moves to understanding how exhausted we were when we brought the truck back. I will always use your team at this location. Thank you!
Steven S. on
A/C and tire pressure monitor inoperable.
Frank W. on
The guys there were extremely helpful and because of them they improved my overall experience. I had reserved a van but when I arrived only pick ups were available. This was not the first time a reservation of mine with UHaul wasn’t honored.
Richard C. on
Well run business Clean secure service facility
George T. on
Very happy with everything
Diane A. on
For the short time that we used the storage we had a very good experience thank you.
Chris B. on
could not find online reservation, .then called after i left in truck asking when i was going to pick it up. did not give my license back.did not close storage account even though told plan.
Carmen D. on
Working with Lori was great, very pleasant and customer oriented. She did a great job.
Susan M. on
Leon at the Palm Harbor location stood out among the others, went above and beyond to help us.
lynn w. on
renting the locker was straight forward, quick and easy. The guy that assisted us was very polite and efficient
EDWARD D. on
Way too expensive
TIM H. on
Lori was fabulous. So much so that we returned to her a 2nd time rather than trying to make several loads with our car.
Richard B. on
they all should be as good as this location! the TaqMahal of Uhaul facilities!
Jeffrey M. on
The new trailers are different. Destroyed the front of my car. There is a new piece that wasn’t on the old orange car haulers. It needs to come with a warning or a way to adjust it. Now I have to spend 3000$ fixing the front bumper and undercarriage
shawna H. on
The truck had a serious mechanical issue. I think the trucks should be checked out by a mechanic or at least someone who knows about the moving trucks before re renting them out. Had someone driven it they would’ve known there was a problem. Thankfully I was still able to drive it successfully and get it back there without any incidents. This location I have used before and never had problems in the past, they of course apologized and it didn’t affect my moving arrangements but that truck needs to go in the shop immediately.
Tomasz W. on
no improvements come to mind, the experience was great
Lola W. on
Job well done!
Hemchand S. on
Jordan was awesome!!
Robert F. on
1. The General Manager of this facility (Rachael) was incredible at drop off. Apparently she is well aware of the issues related to our pickup location and empathized with our situation. 2. The GM (Rachael) suggested that we reach out to Uhaul direct to receive a refund on our overcharge for this cross town move. We put 10 miles on the truck from start to finish & were charged $107.58 for an in-town move that Rachael told us should've only cost $29.95. After our experience with the pickup location's owner, we were NOT returning the truck to that facility.
Paul H. on
Drop off was quick and painless.
Jason L. on
Everyone was super helpful and we had a fantastic experience!
NATHANIAL C. on
Very polite and helpful
Meribeth M. on
The app did not hold my reservation. First it sent me to the wrong location, they helped me find what I needed which was just up the street fortunately. Everyone I dealt with in the two stores were very helpful, the app never works properly for me :(
Kevin O. on
The hand held dolly had a bad wheel on it and it made our move a bit more taxing. Initially the wrong size truck was brought out (but caught by representative not by me). Overall was decent except the dolly did put a cloud over everything. Proper etiquette would be to at least refund that portion of the bill.
michael S. on
wash pick-up tow vehicle windshield in and out SEVERAL times. VERY hard to see out. Otherwise total event was PERFECT!!
JENNIFER J. on
1st of all... Warn people that turning on the ignition in the trucks will automatically lock the doors. Its way too easy to lock the key in the running vehicle. 2nd.. When 2 females come in and ask for advice on the best equipment to rent. to by themselves load a large and heavy king sized bed & frams, have staff trained and prepared to give proper advice. Dont rent 2 different dollies to people who are unaware the truck they rented has no ramp. And lastly.... When a customer has a bad experience, after renting equipment that turned out to be little to no help at all, and then get stuck for 3 hours because they started the vehicle to cool down the cab, and the doors locked - then when roadside finally shows up, they had to pick the lock thsmselves because the tow truck driver couldnt get it done... And the customer reports the experience to customer service, who tells them to expect a call from the GM... See that the location manager follows up with the customer. HORRIBLE. My next stop is yelp and google review and it wont be pretty.
sarah p. on
The staff was always friendly AND very helpfull!! The buildings were clean and well lighted. Always felt safe. Thanks.
Diane A. on
Our sales guy new his stuff he was very sweet.
Armand P. on
No comments
cheryl y. on
In the past it was hard to find carts but this has improved in recent months.
Dalton D. on
Really stupid that uhaul company policy doesn’t pro rate storage charges forcing people to pay for a service they are no longer using sounds ridiculous
Julie K. on
Helpful staff, clean, secure building.
TRINA B. on
Great facility and convenient location
john c. on
Very good and pleasant service experience.
Sam V. on
Staff member did a great job explaining everything
George T. on
Very helpful and gave a good introduction to their facility and assistance in the getting ready to move in
MARGARET F. on
Too many price increases and rent is too high
JANET M. on
Enjoyed working with you "RACHEL" YOU MAKE U-HAUL THE BEST! Janet Maloy Realtor
aladar n. on
Excellently run operation. Interactions with staff have been professional and outstanding. I want to single out Rachel who is on top of everything. Any organization would be lucky to have her. Than
Barron B. on
For the 2 1/2 years we used this faculty the staff was very helpful. The only problem I had was inability to utilize handicapped parking due to U-Haul equipment parked in the space.
Melinda L. on
Great service! Staff was always helpful and the storage units were well maintained. Definitely recommend!
Donald W. on
Employees were helpful in getting us to our storage area
Mary E. on
They started by charging for my free month then when they canceled the charge the next day I started getting harassed about being late paying for free month. Even got locked out.
donald n. on
leon very professional
chris c. on
None
getulio h. on
very expensive...It cost me $200 more to move because the elevator was broken . No compensation was offered from your company. Staff varied .
Kathy B. on
Very accommodating.
Julie K. on
My unit was ready, paperwork went smoothly thanks to Rachel!
Gordon D. on
I am no longer a client, my rent payment was late by a couple days and 3 weeks later a late notice/demand letter was sent to a family member who was my emergency contact, that was uncalled for.
Phillip H. on
Everyone was amazing at this facility! I was having a rough time with the pick up location people and the uhaul hotline, but this place made up for that! She made our drop off and storage easy!
Melinda L. on
Great customer service and very easy to set up storage and return rentals. Thank you!
Nancy C. on
This facility and almost every U-Haul facility is consistently good - with great, professional staff.
edwin jr g. on
Loved the staff and the facilities were very clean. Would definitely recommend to other family and friends!
CHARLES G. on
Rachel operates an efficient facility.
deborah h. on
So quick easy and service oriented. Can’t remember her name but she was great. Thanks
Philip P. on
Ron and Leo are very professional and always helpful. We felt safe and confident leaving for Missouri in 27ft Truck with transport.
pat c. on
Staff at Palm Harbor location very courteous and helpful. This was a very difficult move for us because of our ages and medical condition. Rachel and her crew did everything possible to help us.
paul c. on
Very friendly and helpful staff!
Ivonne B. on
Wonderful facility, with friendly staff.
ROBERT S. on
Very pleased with our total experience. Employees were all very polite
jessica c. on
The manager Rachel is very helpful and professional. I will continue business with them in the future and highly recommend.
ROBERT Z. on
clean and freindly
CARLISLE F. on
Uhauls palm harbor location managed by Rachel Popsipil is by far a superb example of what you expect to see rolled out across the United States.Their attention to detail and service is bar none.BRAVO!
Rachael h. on
Rates are higher than most but worth it. Each unit is climate controlled versus the hall that the unit is in which is a bonus.
Kathy B. on
Very professional friendly and helpful!!! 4 Stars open 7 days per week. Thanks for a smooth move.
David B. on
This facility was exceptionally a benefit in my needs. Everyone was very polite and professional. Thank you.
NATALIE A. on
I’ve been a customer since 2013 and never had any issues with my items in storage or access for all of these years. The customer service has always been excellent and they are always ready to assist.
donna s. on
This was the first time we used the new UBOX service and it was a 1100 mile move and couldn’t have gone better. We will definitely recommend this way to move, your employees were friendly and helpfu.
Suzanne F. on
Fast and friendly
Nancy C. on
Thanks you so much! Nancy C
arlene m. on
i love this store. i tell everybody i can how great you are. excellent staff! much appreciate you and thanks a million!!
LAWRENCE P. on
The best U-Haul storage facility in the area.
DONALD H. on
Easy in and out. Well run facility— even during the last hurricane the staff kept us informed.
evie k. on
Facility was Fantastic!! Exceptionally Clean with Friendly staff. Would highly recommend.
Diana H. on
U-Haul took the worry out of using temporary storage--a very well run company, They think of everything to make storage easier.
Leslee W. on
I had an excellent experience
MATTHEW B. on
Outstanding customer service!!!
Karen M. on
I rented a UBox. Everyone was polite but not knowledgeable about UBox service. I had to call several times to get information AND Made several calls to get the UBox picked up from my driveway.
MARILYN W. on
Great staff
Ariana Z. on
.
Kathryn S. on
My only issue was that when I called to let them know i was out of the unit I was told I could not call them directly and had to go there in person. Not convenient at all. Thank you,
DEBRA K. on
LORI HELPED IN EVERY WAY POSSIBLE. SHE WAS EFFICIENT AND SHE WAS PLEASANT AS CAN BE! THANKS TO LORI FOR MAKING THE MOVING EXPERIENCE EASY! MERRY CHRISTMAS UHAUL!
Debra g. on
Rachael is a UHaul Rock Star! Great staff and responsiveness, especially when software went haywire, charging twice for September's rent. I would do business with them again.
Joe S. on
Good service. Pricey though
Carole S. on
I had a very good experience. The staff was friendly and helpful.
RENEE C. on
Great experience
michael w. on
couldn't be better
dino m. on
Excellent customer service . Great and knowledgeable employees. That's why I continue to use this location.
DREW D. on
Happy with all the services we have used here.
SHANE S. on
Enjoyable experience
Stanley K. on
Great staff, 1st rate facility.
Bob W. on
Rachel and staff are the best. I’ll always be back
Betty Jo S. on
Very friendly staff and would go out of their way to help you! Glad I chose U-Haul at Palm Harbor, Florida!
ANNIE I. on
I would recommend to friends.
Stanley K. on
Very quick and courteous service.
THOMAS R. on
All went well
MALACHI R. on
They was really nice and helpful.
Kelley S. on
We reserved a 10x10 and were not told that it wasn’t climate controlled. We checked in and were told that’s all that was available. The unit then had a lock on it. There’s a lot more to say but no roo
kenneth m. on
The staff was outstanding and the facility/grounds were maintained with great care! If in need of these types of services again, I would certainly return here.
MICHAEL G. on
The staff at this location are friendly and helpful with moving and storage solutions.
jerry m. on
They met my needs. Very satisfied and would use uhaul again if I needed storage.
PATRICIA B. on
I have used this facility twice, 2months + each time & have been very satisfied. Should the occasion arise where I would need storage facilities I will use them again.
jeff g. on
Outstanding service from the manager Rachel and her team. Very well run facility
PAR T. on
Rachel has been great!!!
Robert B. on
I signed up for a 3 x 3 x 3 locker. But did not understand that I had to climb a ladder to get to the top locker. I am to old (81 years) to climb to the top so so had to cancel my contract
joyce h. on
Access for renters would be ideal. The hours were not convent when needing accessin the mid evening hrs or later evening on weekend
DAVE H. on
good
KEITH C. on
The Staff is Courteous and Knowledgeable. They were more than happy to show me the many options they had. The unit was clean and easy to get to with a roomy elevator and courtesy carts to share