Customer Reviews for U-Haul Moving & Storage of Palm Harbor

The staff here are consistently excellent.

I had this storage unit for 10 years and it was a great experience. The online bill pay was very convenient. I would definitely use this facility again.

A very well-maintained facility with excellent services and products to fit moving needs. The only thing I found that needed to be improved on was the time it took to check-in at the counter. I think that needs to improve since time means everything when a customer is trying load and unload their personal belonging. As for the facility and personnel it could not be better. Thanks for taking such good care of the facility and your equipment.

A second padlock was installed on the box which we had to cut off to open the door do unload the UBox. Don't know if the extra lock was installed at Palm Harbor, or in Miami. Also, at the receiving end in Miami, the box was loaded backwards onto the trailer, so the door could not be fully opened to unload it, and the trailer ramp was on the wrong end. This made it much more difficult to be unloaded. Very sloppy handling in Miami.

You can't help the location, it's just a little far for us. Truck ran well, and the cost was very fair for the one day of use.

This went so smooth it took away my desire to own a pickup or trailer. $19.95 too

Excellent customer service! Easy in and out no waiting. Smiling faces, the Uhaul I used to use was not a customer service environment I changed to this one and it was a great experience.

Everything was done to my expectations. No recommendations.

Seats of the van were not clean - stained and hair. Cargo area very good.

Drop off location would not except the trailer . Drop off location could not tell me where to take it. Found another location and they would not take it. Ended up leaving it at a.location after hours.

Perfect!

Annoying that I had to drive 26 miles to get somewhere that actually had a truck.

Great service and truck! Flawless Execution!!

van return was too slow. sat in the van per sign instructions for 15 minutes and no one acknowledged me being there

I bought a desk from Office Depot that would not fit in my car. I ran down the street to this location and in less than 15 minutes, had rented a clean cargo van to pick up my desk and bring it home. Drop off was incredibly easy and I received my receipt via email. Very impressed with this location, especially since I've had poor experiences with other UHaul locations and equipment in the past. I would rent from this location again.

Best u haul lacation i have ever used, very helpful, friendly knowledgeable

Professional service and on time

Kind of close to a busy intersection on a very busy highway, making it a little hard to get out on the road to turn East at that intersection. Everyone that I encountered was polite and very efficient, I was on the road in minutes. Given a less than desirable location i would still give it five stars because of the people and there service! Very Nice!

2x when hitting the brakes, the braking didn't kick in right away. Almost hit a car and an electrical box. I gave enough space to not too, but it made me a little nervous. I have used uhaul before and did not have this issue.

Perfect. Knowledgeable, helpful and quick in and out.

I have no suggestions. Excellent service at both ends of the rental and the trailer was very clean.

I couldn't think of a thing I had a great experience.

Idk. Everything was great. Employees very friendly and helpful. Completely satisfied.

A very good experience. We retired and moved to the area last June. The storage was extremely helpful as we transitioned. We started with a larger unit and moved to a smaller one as we were able to assimilate our belongings. Birth units were good. The equipment provided was very helpful. Everything was clean and accessible. Thank You.

Truck was not clean inside. Pull up handle inside was covered with something dried on. Looked like blood? Otherwise truck was great.

Guaranteed to arrive on 12/4, arrived on the 30th. Made multiple calls and no one knew where the box wax or when it would be delivered. When it did arrive in Sioux City, no one at the destination location knew it was there. Box looked like it was dropped or turned on it's side. Won't do this again.

Extremely smooth drop off process.

The ashtray was not cleaned out. I kept smelling something, and after I was already on the road (my fault for not checking prior to leaving), I found the dirty ashtray from the previous renter. Gross.

The fuel tank was full for this rental, and that was exponentially better than the last one that I had to return 3/8 full or whatever. I recommend always renting vehicles whose tanks are full.

Staff / personnel were very professional and polite. It was refreshing and a pleasure. I will recommend this U-Haul location to anyone in the market for your services.

Great experience!

This process at the location on both pick-up and drop-off could not have been easier. The truck was great - driving was a breeze, truck felt "safe" on the road, and loading/unloading went without issue. The only thing I will say is that I needed to call the location with a question specific to them BEFORE my rental started, and instead I was put into the "national" phone queue - and the person that """assisted""" me was incredibly cold/sterile/indifferent to my questions. Answers to my questions were given "strictly" addressing what I asked without any additional explanation as to "why" / detail to help me understand. It was literally one of the most unsatisfactory interactions I've had with a "help line" in a very, very long time.

Fully automated. Efficient and courteous, knowledgeable staff. Affordable pricing.

This location was my agreed upon location, yet after I did my online purchase both my pickup and drop off locations were arbitrarily changed. Why would I want to drive past 5 other locations to drop off the equipment other than where I agreed upon? Because it works for you? Here's what works for me, have the equipment I order in the location where you say it is, and talk with your locations BEFORE you send customers there to confirm its there. Then don't change pickup and drop locations AFTER the customers agrees on a location especially when its an hour or more away.

Extra charges that weren't explained to me. In the follow up email that I did not receive....

I was completely impressed and will be a regular customer from now on. Thank you!

Owner checked truck out to us and was super friendly. I had reserved online but was not doing well with online checkout. He did not hesitate to help or make me feel stupid😅 Insside was tidy and bathroom was clean. Upon return female checking in trucks was efficient and kind (very important when you're exhausted from moving all day)!

Great experience and customer service. Would recommend this location for any uhaul needs.

Easy and helpful experience

Like a well-oiled machine! Bravo!!

This is the best location in the area. Great customer service.

Always great service from Uhaul! Thanks

Wallet was stolen/ money stolen from items left inside truck upon return. Thanks a lot, hope you have a merry Christmas. That money was for our 3 daughters gifts.

Rachel was very helpful in explaining everything and setting up my unit.

Leon was great!!

Will okni can see good truck move wentvgreat!thank u.

As a long term customer and former raving fan of U-Haul, I am both maddened and disappointed in your recent decision to raise your rates by a staggering 44%! Whomever it was in your C-suite that decided you simply could not make it in business any longer without such a drastic increase, has either been asleep at their duties or merely wants to exploit the populous during these tough times. We are in a world pandemic, people are without jobs and moving around the country to find work. Setting the cost of these survival tactics ablaze with a 44% increase to rent a U-Haul is a move that shows tone-deafness at the least, and exploitation of the vulnerable at the most egregious. A contractor that raises their rates in this magnitude after disaster can be fined and sent to prison. 44%, really? I am a capitalist but your actions are far from free enterprise and American patriotism. BTW- your rank and file workers are embarrassed and ashamed of your surprise tactics!

When I p[icked up the truck Ron was very helpful and even helped diffuse a potential problem due to a miscommunication earlier.

Ron and the entire team at this location are a refreshing reminder of what your customers should expect at ALL locations.

Great in n out service

great employee, very kind, I give a10 for him

Got water damage from a leak. Staff helpful with insurance claim. Would not take a unit on top floor re: possible water leaks. Manager was always helpful and professional.

Liz was so extremely helpful. Rented my storage spot and when we got to our assigned storage spot we quickly realized it was going to be way too small. My companion went back to the office and Liz quickly redid my rental agreement and even added my militray veteran discount that I forgot to ask for. We got a unit in the same area we were already parked at. GREAT JOB Liz!!!! Thank you. Our faciliry is in Palm Harbor, Florida.

Great customer service

Leon was very efficient and friendly

Awesome 👍😊 Professional Employees, Do Not Change Anything. Thank You Kindly.

Made my day!!!!! Professional & very knowledgeable

I was given a second floors unit which required using the elevator. My daughter was with me and we already have a fear of elevators and this elevator was broken. We were trapped inside for an hour. None of the emergency equipment worked inside. No one heard us yelling and banging on the door. I called the front office and was on hold so long my phone went from 50% to 4%. I ended up calling 911 to have the fire department get us out of the elevator or we would have been trapped in there all night. I didn’t even get an apology from the manager and when I requested for her to switch me to a 1st floor, she first offered me a 3rd floor! Even after the trauma we just went through using their elevator. Worst move in experience ever.

Fantastic facility. Thank you very much. Leon was great to work with.

The desk staff were very helpful. The area from which we entered our storage area has a huge cover which made it super convenient in the rain. I definitely recommend this location to people in or near Palm Harbor

Outstanding service and facilities.

All the staff at the Palm Harbor location were very helpful. Definitely will use this location for all my moving and storage needs. Thank you!

Outstanding service!!!

All great except some issues with the Operation of the security gates and cards working. I hesitated to go after business hours for fear of problems occurring.

the best

Please tell people the “movers” don’t come with a truck. Almost turned into a disaster. Spoke to multiple people and no one told me I had to rent a truck and drive it. Also say the “movers” don’t have dollys etc. Heard this is common complaint so please fix and help people.

People are very good and very helpful 👍 thanks to all of you for your help.

Nicest U-Haul facility I’ve seen and the staff are awesome

I am a teacher and need a summer storage area. Usually another teacher and i share. I have been doing this for years. The facility i was in was easy and convienent. I LOVE THE NEW SUN SHADE OVER THE AREA!!!!! I will request it next year.

100 times better than Public Storage & 1000 times more convenient. Could not ask for better customer service.

I have used this storage facility for over 10 years. Rachel, the manager, has been so kind! She answered all my questions and was helpful when I needed to reduce room sizes. It has been a great experience.

The Manager there was very nice and compassionate and understanding whenever I had a problem.

Rachel and her team work very well together and run a good operation LOL the only reason I know that is because of my multiple trips there to get things organized for our move!

This facility was very clean and the staff very helpful.

Laurie at the front desk has excellent customer service skills. She is always accommodating and helpful.

Thank you!

I don’t give many testimonials but feel I need to express the gratitude I have have on multiple occasions rented storage at her facility, referred multiple Families for their Rental needs and supplies and purchase all my Box/Supplies at that facility !!! Rachel the Mgr I must say goes above and beyond her job requirements and functions. Definitely personable, listens without interruption, always calm and endearing. I cannot give her a raise but definitely an atta girl.

Easy Peary start to finish. Awesome facility and friendly helpful staff. I would definitely recommend and use again.

did it all online. worked great

Excellent experience

The storage unit was for my son's personal excess items. He relocated to Brazil to start a Sanctuary for elephants, www.globalelephants.org. I had another storage area for business related items that I recently cleaned and rearranged to enable me to consolidate into one place. I had no issues with anything at your facility.

Leon and Victor were amazing. They always go above and beyond to make to make me feel welcomed. My rental and storage move in was a breeze! Thanx guys!!!!

Fast, professional service paired with a clean and safe building environment. Very happy with our selection to use U Haul in Palm Harbor.

No comment. No complaints.

I loved this location! The place felt safe and secure. Staff were very accommodating. Would put my belongings here again in a heartbeat.

I would have liked to be able to access at anytime as my best work hours are in the middle of the night. Otherwise I appreciated the staff that went out of their way to make my check in/out smooth.

The staff is the best around. Always willing to help if needed.

Very good day to deal with. Thank you

very pleasant experience

Excellent service at any time!!

Special thanks to Leon who went above and beyond to help us with our Upods and storage unit.

Great customer service from the woman at front desk!

Always helpful and knowledgeable Thank you

very nice and well maintained.

Service was quick and easy overall I had a very pleasant experience

Customer service is outstanding

Well run business Clean secure service facility

Very happy with everything

For the short time that we used the storage we had a very good experience thank you.

could not find online reservation, .then called after i left in truck asking when i was going to pick it up. did not give my license back.did not close storage account even though told plan.

renting the locker was straight forward, quick and easy. The guy that assisted us was very polite and efficient

Way too expensive

The staff was always friendly AND very helpfull!! The buildings were clean and well lighted. Always felt safe. Thanks.

Our sales guy new his stuff he was very sweet.

No comments

In the past it was hard to find carts but this has improved in recent months.

Really stupid that uhaul company policy doesn’t pro rate storage charges forcing people to pay for a service they are no longer using sounds ridiculous

Helpful staff, clean, secure building.

Great facility and convenient location

Very good and pleasant service experience.

Staff member did a great job explaining everything

Very helpful and gave a good introduction to their facility and assistance in the getting ready to move in

Too many price increases and rent is too high

Enjoyed working with you "RACHEL" YOU MAKE U-HAUL THE BEST! Janet Maloy Realtor

Excellently run operation. Interactions with staff have been professional and outstanding. I want to single out Rachel who is on top of everything. Any organization would be lucky to have her. Than

For the 2 1/2 years we used this faculty the staff was very helpful. The only problem I had was inability to utilize handicapped parking due to U-Haul equipment parked in the space.

Great service! Staff was always helpful and the storage units were well maintained. Definitely recommend!

Employees were helpful in getting us to our storage area

They started by charging for my free month then when they canceled the charge the next day I started getting harassed about being late paying for free month. Even got locked out.

leon very professional

None

very expensive...It cost me $200 more to move because the elevator was broken . No compensation was offered from your company. Staff varied .

Very accommodating.

My unit was ready, paperwork went smoothly thanks to Rachel!

I am no longer a client, my rent payment was late by a couple days and 3 weeks later a late notice/demand letter was sent to a family member who was my emergency contact, that was uncalled for.

Everyone was amazing at this facility! I was having a rough time with the pick up location people and the uhaul hotline, but this place made up for that! She made our drop off and storage easy!

Great customer service and very easy to set up storage and return rentals. Thank you!

This facility and almost every U-Haul facility is consistently good - with great, professional staff.

Loved the staff and the facilities were very clean. Would definitely recommend to other family and friends!

Rachel operates an efficient facility.

So quick easy and service oriented. Can’t remember her name but she was great. Thanks

Ron and Leo are very professional and always helpful. We felt safe and confident leaving for Missouri in 27ft Truck with transport.

Staff at Palm Harbor location very courteous and helpful. This was a very difficult move for us because of our ages and medical condition. Rachel and her crew did everything possible to help us.

Very friendly and helpful staff!

Wonderful facility, with friendly staff.

Very pleased with our total experience. Employees were all very polite

The manager Rachel is very helpful and professional. I will continue business with them in the future and highly recommend.

clean and freindly

Uhauls palm harbor location managed by Rachel Popsipil is by far a superb example of what you expect to see rolled out across the United States.Their attention to detail and service is bar none.BRAVO!

Rates are higher than most but worth it. Each unit is climate controlled versus the hall that the unit is in which is a bonus.

Very professional friendly and helpful!!! 4 Stars open 7 days per week. Thanks for a smooth move.

This facility was exceptionally a benefit in my needs. Everyone was very polite and professional. Thank you.

I’ve been a customer since 2013 and never had any issues with my items in storage or access for all of these years. The customer service has always been excellent and they are always ready to assist.

This was the first time we used the new UBOX service and it was a 1100 mile move and couldn’t have gone better. We will definitely recommend this way to move, your employees were friendly and helpfu.

Fast and friendly

Thanks you so much! Nancy C

i love this store. i tell everybody i can how great you are. excellent staff! much appreciate you and thanks a million!!

The best U-Haul storage facility in the area.

Easy in and out. Well run facility— even during the last hurricane the staff kept us informed.

Facility was Fantastic!! Exceptionally Clean with Friendly staff. Would highly recommend.

U-Haul took the worry out of using temporary storage--a very well run company, They think of everything to make storage easier.

I had an excellent experience

Outstanding customer service!!!

I rented a UBox. Everyone was polite but not knowledgeable about UBox service. I had to call several times to get information AND Made several calls to get the UBox picked up from my driveway.

Great staff

.

My only issue was that when I called to let them know i was out of the unit I was told I could not call them directly and had to go there in person. Not convenient at all. Thank you,

LORI HELPED IN EVERY WAY POSSIBLE. SHE WAS EFFICIENT AND SHE WAS PLEASANT AS CAN BE! THANKS TO LORI FOR MAKING THE MOVING EXPERIENCE EASY! MERRY CHRISTMAS UHAUL!

Rachael is a UHaul Rock Star! Great staff and responsiveness, especially when software went haywire, charging twice for September's rent. I would do business with them again.

Good service. Pricey though

I had a very good experience. The staff was friendly and helpful.

Great experience

couldn't be better

Excellent customer service . Great and knowledgeable employees. That's why I continue to use this location.

Happy with all the services we have used here.

Enjoyable experience

Great staff, 1st rate facility.

Rachel and staff are the best. I’ll always be back

Very friendly staff and would go out of their way to help you! Glad I chose U-Haul at Palm Harbor, Florida!

I would recommend to friends.

Very quick and courteous service.

All went well

They was really nice and helpful.

We reserved a 10x10 and were not told that it wasn’t climate controlled. We checked in and were told that’s all that was available. The unit then had a lock on it. There’s a lot more to say but no roo

The staff was outstanding and the facility/grounds were maintained with great care! If in need of these types of services again, I would certainly return here.

The staff at this location are friendly and helpful with moving and storage solutions.

They met my needs. Very satisfied and would use uhaul again if I needed storage.

I have used this facility twice, 2months + each time & have been very satisfied. Should the occasion arise where I would need storage facilities I will use them again.

Outstanding service from the manager Rachel and her team. Very well run facility

Rachel has been great!!!

I signed up for a 3 x 3 x 3 locker. But did not understand that I had to climb a ladder to get to the top locker. I am to old (81 years) to climb to the top so so had to cancel my contract

Access for renters would be ideal. The hours were not convent when needing accessin the mid evening hrs or later evening on weekend

good

The Staff is Courteous and Knowledgeable. They were more than happy to show me the many options they had. The unit was clean and easy to get to with a roomy elevator and courtesy carts to share