Customer Reviews for U-Haul Moving & Storage of Panama City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Panama City

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sherry D. on

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James B. on

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They could have better comunication with the customers. The truck had a crazy noise and vibration over 55 mph.

Catherine S. on

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JOHN L. on

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Easy and the price was perfect

Thomas S. on

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Personnel were very nice. Back of vehicle had something spilled in it when picked up, vehicle was mechanically sound so only back inside was in need of cleaning. Really appreciated the courteous staff! Kudos to them.

Tawnia M. on

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The truck had stickiness all over the bed and the ramp. Also, the steering had way too much play in it. Other than that, this was a good location.

JIM S. on

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It did take more than a day for the local U-haul in Panama City to contact me or the 3rd party movers concerning the arrival of my container! The 3rd party company, Moving To Your Tone, was very helpful on the other hand. Miss Betty was very helpful and kept me fully informed of every step!

Sue H. on

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The girl who helped me was very nice, but when I tried to return the trailer I had problems because I was told I could just find somewhere that had rentals to return but down here that is obviously not the case. The guy who hooked it up didn’t look inside and it had a good bit of sand and dirt in it

janice H. on

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Irvin B. on

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John M. on

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marcia B. on

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Ronald G. on

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Paige B. on

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Well I would suggest that you offer trailer balls with extended ends for people who have just the bumper pull package. The 2 inch ball that I purchased from yall was not long enough to be tightened down on the 2019 ford f 150 bumper. I had to go to Advanced Auto parts to get one with enough length to fit through the bumper and properly be tightened down. It would have been less trouble if yall had of carried the ball in house. Thanks so Much Paige Bullock

Jasmine W. on

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Jack L. on

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The cargo van was much smaller than I expected. A taller van would be useful.

Sandra D. on

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David H. on

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CLEAN TRUCK!!! MAKE SURE ALL LIGHTS ARE WORKING! GIVE THEM A NEWER TRUCK!SPENT$150 ON GAS TO GO 409 MILES! THATS 6 MILES TO THE GALLON! HAD TO KEEP TRUCK XTRA DAYS BECAUSE OF LIGHTS NOT WORKING IN BACK OF TRUCK TO OFFLOAD AT NIGHT!

Patricia S. on

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Jordan G. on

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bobby K. on

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Duncan E. on

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gary s. on

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Was great , all my needs was taken care by staff

Lisa G. on

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Sucked

Joseph R. on

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Joseph J. on

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My experience was seamless.

Ivana L. on

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Everyone was awesome

stephen Z. on

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Clerk was very nice, and attentive

Barbara C. on

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The personnel could have been a little more customer friendly.

dan D. on

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Jane W. on

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Robert H. on

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the wait time to get your service was pathtic. I had to wait in line for 30 minutes when I had a reservation, there were only two people ahead of me and two CSR,s were working.

Nicole B. on

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Better communication of when services are available like hooking up a trailer and availability of support staff when necessary. The last two experiences with this Uhaul location have been way beyond stressful and I’m so glad I won’t be needing their services ever again.

Teresa B. on

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Hoyt C. on

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Very professional

John M. on

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The attitude of the inside employees/agents at this location is a major issue. The gentleman I returned the truck to outside in the lane was excellent and is not included in this 1-star review.

JERRY N. on

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When we arrived to pickup our reserved truck @ 1:00 for a 24 hour turnaround locally.. Your rep told us it would be have to be back BY 9;00 AM because it had been promised to another customer & there was nothing SHE COULD DO about it & unless we said we could have it back by 9:00 she couldnt let us have it Until I showed her my Uhaul reservation confirmation that stated we did have a 24 hour turn around (thank god a had a print out) She finally let us get the truck, without even saying sorry for the confusion, our screwup or anything!!! All she said was,"get it back as soon as you can"... I have dealt with this location many times with GREAT results in the past... Maybe it was just a bad day for her,We will continue to do business with you folks as long as we feel we are a " CUSTOMER" & not a'' INCONVENIENCE'' By the way. .Your Manager there is the B E S T !! Have dealt with her for years..

james K. on

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Lisa B. on

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Thomas S. on

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Lisa G. on

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They need more weekend staff

JOEL N. on

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My only suggestion is that the staff at the front desk focus on the client instead of talking so much among themselves. Otherwise, it seems to take longer to get the client’s business resolved.

donald `. on

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you stand around and wait and wait for help

Sam N. on

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We have enjoyed keeping our belongings here. Always clean floors and friendly staff.

Thomas T. on

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Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.

lois h. on

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Kwamen Kelley provided great customer service!!! He explained everything in detail from renting a truck to purchasing the right size storage unit.

JOEL N. on

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Considering the location is still recovering from the hurricane and the shortage of labor locally, I was very happy with the service. Great job working with me!

debra m. on

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Customer service reps. were very helpful and friendly, I will refer all friend,family and coworkers to haul on 15th street. Thank you ladies.

Shanikka D. on

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Excellent customer service

jennifer m. on

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I had a difficult experience in the beginning with renting a u-box for moving. I was extremely frustrated with another location but the 15th street location did everything they could to make it right.

sherry m. on

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great service

Dana M. on

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Every time we went there, something was wrong. They are still calling me about a late fee for a unit that is not mine. They stink

Khalilah H. on

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Thanks so much.. Rachael is a great employee with Uhaul

JERRY W. on

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Over the five years that I had the storage unit I never had any problems or complaints - except the increase in price for the unit by almost 20 dollars/month over the years.

TOM G. on

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Your response after hurricane Michael was stellar. 4 star only because the location we stored our items was understaffed and quite busy so long waits if you had a question. Always friendly though.

Dana M. on

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The A team rocked!

Pam T. on

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Great job from start to finish. Professional , timely , and reliable.

Dorothy Y. on

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We were in desperate need for storage and you provided. Thank you very much.

Bradley W. on

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When you press it call me a liar and a thief I won’t let anybody a friend of mine and veterans go to the 15th St. U-Haul

Gina C. on

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This place was awesome! The staff was very friendly and helpful with everything we needed. They went above and beyond to help us and we greatly appreciated it! I will definitely recommend y'all!!!!

Mark D. on

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very professional crew .Always a pleasure ,

Bill R. on

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I could not find my key and they were helpful in finding a locksmith.

Gina C. on

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We were greeted by a very friendly staff and they more than met our needs. The unit was spotless when we checked it out. These folks were very easy to deal with and made sure that we were satisfied

Jean L. on

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Lost my uboxes, I had to track them down myself... hours of phone calls. Needed my boxes on 12/30/18 as I had scheduled for pickup but got on 1/04/19 and then got double charged for retrieval. ANGRY!

Teresa A. on

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Way too much to discuss in 200 characters. I'd be happy to discuss further if you would like. Extremely displeased with my experience.

polly s. on

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Uboxrs were never out when made advance request. Manager Chris cursed each time and said he was go in ng to charge me extra as he couldn't find box.. Alsk charged for box I didn't have.

Ryan B. on

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I reserved my u boxes to be unloaded a week in advance. When I got there I got my truck but my boxes were not available they said come back after noon, so I did and they only had half of my boxes out.

Robert H. on

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Thanks

Antonio T. on

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I'm very un happy with the over outcome due too i called five times too make sure if the Panama city u-hal store will be open and ev per I talked with stated they don't close intal 8pm so i rent a uh

james d. on

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Tried for 5 days to speak to someone there. No one ever called back.

Patrice B. on

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This facility always seems to be understaffed. I always have to wait in line everytime.

marcia b. on

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After Hurricane Michael I was pleased with the way they handled my damage

pedro r. on

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Your costumer service is awesome.

BARBARA M. on

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It was a good move

jeff p. on

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The facility and staff were great. Thank you.

rick l. on

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We have used Panama city u-haul 3 times, for cross country moves, all 3 times the service was excellent. T he staff are very friendly and helpful. Tori does a great job.

Laura B. on

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Very easy to get our UBox, truck and trailer rental.

Tenika b. on

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I was new to the area and I enjoy uhaul, this location is alot bigger than the ones I'm use to but the lady that is always there Mrs Tori is AMAZING she knows the place runs it with Excellence!!!!!!

Philip S. on

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Everyone made it a pleasure to work with!

kristy k. on

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They delivered my UBoxes late, they never took them off the trailer, just dropped them in the driveway and left. One of the UBoxes was on the trailer backwards so we were unable to open it and unpack

Ronald N. on

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The manager Tori has always been extremely knowledgeable and accommodating every time I use this facility! It’s always a very busy place but she handles this facility very professionally!

Janet C. on

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Thanks for being there when I needed storage.

J.D. T. on

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The general manager & employess were very helpful & friendly. Would definetly use this facility again! Keep up the GREAT work !!

Glen E. on

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Fast friendly service from Jupiter uhaul. Panama City storage was a little short handed ,could have used more customer service personnel. The truck that I rented was great, made for an EZ move.

NELS N. on

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Thanks

Sylvia L. on

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Great service and appreciated the covered trailer rental along with the one month free storage as my family and I re-located from another state! Thanks UHAUL for making our move a smooth one+

Gwendolyn F. on

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While I had rented the storage for almost 18 months. I've always was greeted friendly. I'll return again if I need storage for future items. Thanks U-haul!

Donna G. on

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Thank you for making my storage and truck rental as uncomplicated as possible. I was not sure of certain dates that I would be needing to rent a truck and must have called your office lots. Thank you

john h. on

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I won’t ever use anyone else for my storage needs