Customer Reviews for U-Haul Moving & Storage of Panama City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Panama City

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Chris W. on

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Vincent B. on

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alexei C. on

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JEFFREY C. on

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Multiple times I was late with payment and had to mail in the form to set up autopay. Everytime I did it was never set up or honored and never a reason as to why it wasn't. Overall 5 years. C+ grade

Margarita D. on

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Rebecca G. on

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ROBERT R. on

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Dana M. on

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Everyone was very helpful, and i will send all my friends to your business

bryan S. on

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Caron E. on

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alexei C. on

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Very good

Lynn F. on

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Easy drop off and again great customer service. Had a good experience with your company all the around.Both locations are clean and well run.

Robert G. on

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The nicest people in the business. Knowledgeable, patient, BUT since we work, I can only use the storage after work. I was not allowed in and I am sitting with a half full truck ,to be continued

Aaron D. on

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Excellent

Chris M. on

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Tori is the best and upmost respected I’ve ever encountered during all my visits at uhaul Thank you as always 🤗

Henry M. on

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Jerri S. on

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Ronald N. on

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James B. on

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Nothing-----

marcel J. on

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Timothy K. on

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Scottie W. on

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the truck was empty on gas and sent pics, the truck had many broken things about it

Rod S. on

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Joshua C. on

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The truck was terrible. Transmission was going, whole front end shakes, driver door was hard to shut. Overall miserable drive. Was told if we returned the truck on Monday instead of Tuesday they would take money off and that was a lie.

larry W. on

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Repair the trailer. Roof was patched with pop rivets and sealant, but leaked in the rain.

James R. on

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Douglas D. on

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fred B. on

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Prior customer left construction trash in the bed of the trailer. It was a minor inconveniences for us. Otherwise, we had a super experience.

Patrick D. on

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Everyone was very good

DAVID H. on

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Anne P. on

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Great service

Dennis E. on

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I don't know what you can do to improve. My experience was smooth and easy.

Joseph J. on

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Very attentive staff - as soon as I pulled in, someone came up immediately and began the check out process. Other staff came over to ask about the trip, began cleaning the truck cab and overall were very friendly. Totally impressed with the staff and efficient process!

Jessica N. on

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You guys are the best every Time!

carl G. on

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This was a very bad experience, you guys really need to improve customer service!

liane b. on

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Units should be clean before renting to another customer. Front office staff is super friendly.

horace F. on

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It needs no improvement.

Melody P. on

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We had some hiccups with the storage rental but it was quickly fixed and we was able to get everything unload and packed away! The staff was helpful with the storage issue but said all we could do about the uhaul rental was leave a review!

Dennis S. on

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Rosemary H. on

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Timothy C. on

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Robert W. on

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Michelle F. on

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mary J. on

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Everything went very good good for me. Not sure ??, was great ?? for me.

SUNDAE K. on

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Great return app! At 4am after driving all night, who wants to wait to drop off? Used the Uhaul return app and dropped it like it was hot. Got me in my bed 4 hours early.

Philip T. on

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Douglas H. on

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Michael C. on

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Sharon B. on

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judy n. on

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People, place and facilities were great and if we need storage again we will return

eric V. on

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arthur S. on

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Jerry J. on

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Jon R. on

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Two great guys. Very personable and friendly.

Shelby C. on

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Quick turn in and had us on our way. Very cordial, knowledgeable, and helpful.

Edward A. on

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This was a terrible experience we rented a car hauler took it to go get car when we got there it was broken we lost a lot of time and all this accomplished was a big bill And uhaul saying the equipment was missing or stolen after we complained to corporate they straightened it out buyer be ware of these trailers aren’t maintained properly and let out of uhaul broken u can be in a life or death situation quote un quote road side assistance

christina G. on

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Randy T. on

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Angela M. on

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Bryan E. on

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Angela M. on

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Guadalupe R. on

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Showed during hours of operations and waited 10 min for someone to show up. This was only because someone else was returning a truck and had to get buy. Website wouldn’t work and took me 30 minutes to turn in a trailer that was perfectly clean with no damage. I’m still not sure if my contract was closed out.

Nicole E. on

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The trailer had a short in the electrical connector. I had to use electrical tape to keep it fully functional during the trip.

Terence M S. on

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Put a new policy in place that when renting a vehicle there must be at least 1/2 tank of fuel in it.

timothy I. on

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jim C. on

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Noe P. on

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Stephen M. on

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Trailer was very dirty. Personnel were great! Overall, excellent experience

John R. on

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Overall a good experience, trailer hadn't been swept out but only minor, the employee checked the lights, but not the running lights, I found out that night they didn't work, a fuse was blown which I believe was from my own trailer and not the uhaul, all employees very nice

Ronald K. on

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A little lower price and more days to load on load

Charles T. on

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I dropped off tow dolly in the front and got no assistance disconnecting it. I had to disconnect it to back out and take it around the building where they requested I bring it. I wasn’t planning on manhandling a tow dolly today but I did and it doesn’t feel very good. It hurts, and I’m old...

diane M. on

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James W. on

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John H. on

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Letisia M. on

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My experience with U-Haul was good. From start to finish the process was very simple and straightforward, helps to be a bit tech-savvy which is a good thing nowadays! The truck was a little old and ran rough but that's to be expected with the amount of miles that it had and that it's one of the most popular truck size to rent. It was a fairly easy experience and I enjoyed it and I will use U-Haul again in the future. No offense, but hopefully it won't be too soon, I really hate moving!

Susan B. on

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I can’t answer if i would recommend...i handed my equipment in 2 hours early and over 24 hours later it is still showing as open...I’m very unnerved by it all.

Mike K. on

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ROBERT GEORGE K. on

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Great service all employees did a great job. What a pleasure to use your service Thank you.

Daniel C. on

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Staff was great, site was clean and spacious. Equipment worked perfectly. Can't ask for more than that.

Keith S. on

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Nice location with a large area for returns...after waiting a bit for a trailer to be moved from the return lane, a worker just let me drop it and go. Fast process for returning

Charles S. on

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Duane G. on

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CYNTHIA B. on

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I had asked for a 10’ truck, and confirmed it the night before. However, upon arriving I was told there were none available so I was given a much bigger truck than I needed. It was only half full. However they said it was an upgrade.

James W. on

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terry K. on

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terry W. on

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kim R. on

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Sebastian is AWESOME! He needs a RAISE!

Michael G. on

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There was a rep present that made checking in the truck so very easy. Perfect process.

Charles L. on

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I feel as though this particular U-Haul business is very well organized. The process to rent & return a moving truck was very streamlined through an on-line process. All the associates were courteous and professional. The manager was helpful, very professional, and took the time to answer a few questions I had about the rental and inspection process for the truck.

William D. on

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The yard man just took to long to assist the customers in front of me and then when it came to me, he again just took his sweet time. He needed to have a sense of urgency or willingness to move your customers along.

William E. on

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Bobbie B. on

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patricia S. on

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Donald H. on

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Brent P. on

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Great customer service

Jason C. on

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summot realstate M. on

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They had exactly what I needed at a moment's notice

jessica G. on

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Karen P. on

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I reserved at 15 FT truck and was given a 20 Ft truck at no extra charge. I am pleased with not being charged because a 15 Ft was not available but it was bigger than I needed.

Michael S. on

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Gretchen M. on

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Santina G. on

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Shirley F. on

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Very nice people and equipment I just wish I could have dropped the truck off at a location closer to my final destination.

VICTOR H. on

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Tori is always making moving easier

Lynda W. on

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Mike H. on

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Brenda B. on

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Dropping off was confusing, a car was parked in lane to drop off truck. It took several minutes before someone finally "saw" us and directed us to move around car into a supposed lane. Not friendly and no conversation between workers and us.

TOVAKYSHE W. on

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Great service

gary s. on

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Was great , all my needs was taken care by staff

Lisa G. on

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Sucked

Lisa G. on

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They need more weekend staff

JOEL N. on

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My only suggestion is that the staff at the front desk focus on the client instead of talking so much among themselves. Otherwise, it seems to take longer to get the client’s business resolved.

donald `. on

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you stand around and wait and wait for help

Sam N. on

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We have enjoyed keeping our belongings here. Always clean floors and friendly staff.

Thomas T. on

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Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.

bobbie a. on

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Kwamen Kelley provided great customer service!!! He explained everything in detail from renting a truck to purchasing the right size storage unit.

JOEL N. on

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Considering the location is still recovering from the hurricane and the shortage of labor locally, I was very happy with the service. Great job working with me!

debra m. on

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Customer service reps. were very helpful and friendly, I will refer all friend,family and coworkers to haul on 15th street. Thank you ladies.

Shanikka D. on

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Excellent customer service

jennifer m. on

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I had a difficult experience in the beginning with renting a u-box for moving. I was extremely frustrated with another location but the 15th street location did everything they could to make it right.

sherry m. on

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great service

Dana M. on

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Every time we went there, something was wrong. They are still calling me about a late fee for a unit that is not mine. They stink

Khalilah H. on

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Thanks so much.. Rachael is a great employee with Uhaul

JERRY W. on

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Over the five years that I had the storage unit I never had any problems or complaints - except the increase in price for the unit by almost 20 dollars/month over the years.

TOM G. on

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Your response after hurricane Michael was stellar. 4 star only because the location we stored our items was understaffed and quite busy so long waits if you had a question. Always friendly though.

Dana M. on

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The A team rocked!

Pam T. on

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Great job from start to finish. Professional , timely , and reliable.

Dorothy Y. on

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We were in desperate need for storage and you provided. Thank you very much.

Bradley W. on

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When you press it call me a liar and a thief I won’t let anybody a friend of mine and veterans go to the 15th St. U-Haul

Gina C. on

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This place was awesome! The staff was very friendly and helpful with everything we needed. They went above and beyond to help us and we greatly appreciated it! I will definitely recommend y'all!!!!

Mark D. on

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very professional crew .Always a pleasure ,

Bill R. on

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I could not find my key and they were helpful in finding a locksmith.

Gina C. on

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We were greeted by a very friendly staff and they more than met our needs. The unit was spotless when we checked it out. These folks were very easy to deal with and made sure that we were satisfied

Jean L. on

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Lost my uboxes, I had to track them down myself... hours of phone calls. Needed my boxes on 12/30/18 as I had scheduled for pickup but got on 1/04/19 and then got double charged for retrieval. ANGRY!

Teresa A. on

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Way too much to discuss in 200 characters. I'd be happy to discuss further if you would like. Extremely displeased with my experience.

polly s. on

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Uboxrs were never out when made advance request. Manager Chris cursed each time and said he was go in ng to charge me extra as he couldn't find box.. Alsk charged for box I didn't have.

Ryan B. on

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I reserved my u boxes to be unloaded a week in advance. When I got there I got my truck but my boxes were not available they said come back after noon, so I did and they only had half of my boxes out.

Robert H. on

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Thanks

Antonio T. on

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I'm very un happy with the over outcome due too i called five times too make sure if the Panama city u-hal store will be open and ev per I talked with stated they don't close intal 8pm so i rent a uh

james d. on

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Tried for 5 days to speak to someone there. No one ever called back.

Patrice B. on

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This facility always seems to be understaffed. I always have to wait in line everytime.

marcia b. on

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After Hurricane Michael I was pleased with the way they handled my damage

pedro r. on

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Your costumer service is awesome.

BARBARA M. on

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It was a good move

jeff p. on

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The facility and staff were great. Thank you.

rick l. on

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We have used Panama city u-haul 3 times, for cross country moves, all 3 times the service was excellent. T he staff are very friendly and helpful. Tori does a great job.

Laura B. on

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Very easy to get our UBox, truck and trailer rental.

Tenika b. on

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I was new to the area and I enjoy uhaul, this location is alot bigger than the ones I'm use to but the lady that is always there Mrs Tori is AMAZING she knows the place runs it with Excellence!!!!!!

Philip S. on

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Everyone made it a pleasure to work with!

kristy k. on

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They delivered my UBoxes late, they never took them off the trailer, just dropped them in the driveway and left. One of the UBoxes was on the trailer backwards so we were unable to open it and unpack

Ronald N. on

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The manager Tori has always been extremely knowledgeable and accommodating every time I use this facility! It’s always a very busy place but she handles this facility very professionally!

Janet C. on

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Thanks for being there when I needed storage.

J.D. T. on

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The general manager & employess were very helpful & friendly. Would definetly use this facility again! Keep up the GREAT work !!

Glen E. on

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Fast friendly service from Jupiter uhaul. Panama City storage was a little short handed ,could have used more customer service personnel. The truck that I rented was great, made for an EZ move.

NELS N. on

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Thanks

Sylvia L. on

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Great service and appreciated the covered trailer rental along with the one month free storage as my family and I re-located from another state! Thanks UHAUL for making our move a smooth one+

Gwendolyn F. on

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While I had rented the storage for almost 18 months. I've always was greeted friendly. I'll return again if I need storage for future items. Thanks U-haul!

Donna G. on

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Thank you for making my storage and truck rental as uncomplicated as possible. I was not sure of certain dates that I would be needing to rent a truck and must have called your office lots. Thank you

john h. on

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I won’t ever use anyone else for my storage needs