Customer Reviews for U-Haul Moving & Storage of Panama City

7,290 reviews

1000 W 15th St   Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

(850) 769-3268

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 769-3268

1000 W 15th St
Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy return process

Casey C. 
Rating:
5.0

Customer did not leave a comment.

Venus H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Everythings perfect

Benito R. 
Rating:
5.0

Refreshing to deal with a socwell run location. Fast, courteous, professional and friendly. Thank you!!!

John G. 
Rating:
5.0

Customer did not leave a comment.

Natalie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

donald S. 
Rating:
5.0

Quick and easy

FRED E. 
Rating:
5.0

They were very kind. Although we didn't have a reservation they were able to squeeze us in between two other reservations. It worked out very well and we truly appreciate it.

HECTOR L. 
Rating:
5.0

They were very helpful and everything I needed

David H. 
Rating:
5.0

Put a sign at the road that reads main entrance is behind the building 😁

Katherine C. 
Rating:
5.0

Customer did not leave a comment.

DeWayne J.  |  Overall Experience 
Rating:
3.0

Charged an extra day for an appliance dolly. When I dropped it off I explained it was due within one hour so it needs to be checked in soon. I was told they will do it right now. I left the store and was later notified via email I was double charged. Since it was only $10.70 it was not worth my time an effort to dispute the charge. This is the 2nd time this has happened to me at this location within the past 12 months. That is why I explained this time that it needed to be checked in promptly. Customer service is unacceptable when things like this occur. Only use tis location due to its proximity and/or convenient location. Usually takes way too long to rent anything from this location. No better options nearby however. Just take my lumps and move on.

Danielle H. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

Customer did not leave a comment.

ALAN M. 
Rating:
4.0

Customer did not leave a comment.

Jerry O.  |  Overall Experience 
Rating:
5.0

I really likes that everything was nice and clean. I really feel like my stuff will stay nice while I am in this situation where I have to store my things due to the lapse in having my own home. I always hate storing my furniture in sheds because they always come out smelling badly or moldy and I feel confident I will not have to worry about my stuff this time.

VIVIAN C.  |  First Impressions 
Rating:
3.0

The location has potential, but equipment had not been inspected properly, the first trailer could not be found, the second one they were going to give me had lights that wouldn't work and had to be fixed before I could leave with it. Spent about an hour just to rent the trailer. When I got to my destination, I could not get the door up to unload, took it to the return location and was given the 800 number to contact to get it fixed. I called the number and after going through the menu's (about 10 minutes) finally got to talk with someone that put me on hold and said someone would pick up that could help. I got a message that said the wait time was about 30 minutes I drove home while on hold, got on my computer and started entering the information and the phone stopped playing the message about going on line and just went dead. I was on hold about 100 minutes! I entered the info and obtained a ticket for the service truck. I told everyone that I was at home and there was no rush to get it fixed and that the next day was fine. Around 10:30 a truck showed up at my house to look at the trailer. I was not notified that someone was coming to my house and I met the repair man in my drive way with my gun. He was good and ended up getting the door open with a jack and said it should have been checked before it left the rental site and the entire door would need a new mechanism to raise and lower it. I got back in bed about 45 minutes later and received a call asking if the serviceman had arrive and if I was satisfied. While on the phone another service man arrived and I explained what was going on. I do not know why I was not informed with a call that someone was coming that late at night but was called to see it service was acceptable. People doing work was good but apparently management has a lot of internal clean up/follow up to do with the system overall, especially in the way of customer service.

Ronald S. 
Rating:
5.0

Excellent service!

carolyn G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
4.0

Customer did not leave a comment.

Jeffery C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Excellent

Peter C. 
Rating:
5.0

Everything went smoothly and I do not have any recommendations to improve the process. Thank you for making this a painless experience.

ANGELA F. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
4.0

Trailer was dirty when picked up. Trailer had a good deal.of damage. Roof and fender impacts sealed with caulking. Probably needed metal replaced. Luckily it didnt rain during my trip. Not sure it was water tight. Also floor was not solid. Past rentals were in much better shape. This trailer.probably needs to be taken out of service. Location needs more employees to checkin always a long wait.

BRIAN S. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Great Team Work

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

ed B. 
Rating:
5.0

Customer did not leave a comment.

Jonathon S. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

gavin B. 
Rating:
5.0

The person that assisted me in setting everything up for the moving van was very helpful. She also helped with a moving company that was to help load a few things. As I was leaving to pick up the van, the moving company text me and cancelled. When I got to the UHaul location, the lady at the desk was very helpful in getting me in touch with another moving company. They arrived at the apartment less that two hours later. Went from a near disaster to everything good . Thanks!!!!

Donald M. 
Rating:
5.0

Customer did not leave a comment.

AROHA D. 
Rating:
5.0

The drop off location is extremely nice. well organized, and well maintained. The personnel also were good representatives of U-Haul.

JENNIFER M. 
Rating:
5.0

Nothing required

joseph P. 
Rating:
5.0

Customer did not leave a comment.

Diane L. 
Rating:
5.0

Experience was great

Patricia Y. 
Rating:
5.0

Customer did not leave a comment.

Amber N. 
Rating:
3.0

Customer did not leave a comment.

Stacey K. 
Rating:
5.0

Customer did not leave a comment.

Sherrie P. 
Rating:
1.0

The first truck we got had bend controll arms. They took a long time to find the second truck And the second one the wiper wash sprayer did not work on the drivers side. When we went through Tennessee we got hit with alot of slush and was unable to see almost causing a accident. The steering wheel was off about 45° the seats where torn and the trailer lights did not work until I disconnected the wires and connected them again.

Dylan E. 
Rating:
5.0

Ty

Chad S. 
Rating:
5.0

Easy to rent from this location. All personnel we worked with (both inside and outside personnel) were very knowledgeable, friendly. Will definitely do business with this U-Haul location for future needs.

DAVID R. 
Rating:
5.0

Thank you very much

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

ACONDA W. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

CLARK B. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

michaux c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shyda b.  |  First Impressions 
Rating:
5.0

Absolutely a most pleasant and helpful staff on the delivery yard!!!

DEDE A. 
Rating:
5.0

Customer did not leave a comment.

Stacey M. 
Rating:
5.0

Customer did not leave a comment.

Kenyonis G. 
Rating:
5.0

Customer did not leave a comment.

ROGEREARL V. 
Rating:
4.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Clean & well equipped with supplies needed for a move.

Terry H. 
Rating:
5.0

The truck reeked if cigarette smoke.

Adrian B. 
Rating:
1.0

Worst service ever

Brandon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toenya P. 
Rating:
4.0

The customer service agent was friendly but not very efficient.

KATHRYN B. 
Rating:
5.0

No problems at all

Latoria P. 
Rating:
4.0

Customer did not leave a comment.

Lorraine B. 
Rating:
5.0

The only improvement that I would recommend is to fix the parking and return lot area. If a truck is being returned, folks that are shopping in the store can't get out of the parking area until the return is processed.

Christopher M. 
Rating:
2.0

UHaul had told us 2 locations that weren't non existent. And then we had to call again…. W a 26' trailer on skinny roads. Unacceptable

Nicholas O. 
Rating:
5.0

Customer did not leave a comment.

Keyarra A. 
Rating:
5.0

I was very pleased with the service. The employees were all very efficient from the check in to the return of the truck. I would definitely rent from them again.

rose K. 
Rating:
2.0

Customer did not leave a comment.

Jamaine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia K. 
Rating:
5.0

Customer did not leave a comment.

SHELTON R. 
Rating:
5.0

Nothing to improve however the staff is very friendly and honest. A great experience!! I highly recommend this location for someone who is inexperience at renting a U-Haul. A GREAT experience.

ROSLAND S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Hiroshi I. 
Rating:
1.0

I rented a truck for $19.95 and brought it back the next day at 3:00 pm and that's fine to charge me for 2 days and I put only 20 miles, so how does 2 days and 20 miles can come to $95.00, so after arguing with an employee that call me to tell me they were giving me $19.95 refund, still not right. Listen I use to rent the Uhaul trucks in the past but this is my last time, very unpleasant from the beginning to the end.

Reynaldo S. 
Rating:
5.0

Customer did not leave a comment.

Mohamed A. 
Rating:
2.0

Customer did not leave a comment.

Audra H. 
Rating:
5.0

Customer did not leave a comment.

DESTINY H. 
Rating:
5.0

Customer did not leave a comment.

Armando R. 
Rating:
3.0

Customer did not leave a comment.

Stephanie S.  |  Overall Experience 
Rating:
5.0

Quick in and out pickup. Good service and attendant ensured I was ready before leaving. Turn in was two minutes in and out! Met me in lot and disconnected for me. Good job I'll use u-haul again!

Michael G. 
Rating:
3.0

First trailer did not have operational lights, second trailer had a flat tire, third trailer was for 'in-town' use only, and finally got a working unit on the fourth try (but even it was a bit worse for wear with obvious amateur repairs to a fender.

Ian K. 
Rating:
5.0

Very quick and smooth drop off. Went much faster than I expected. The young man who first saw me in the lot knew exactly what I needed and helped me tremendously. I was amazed at how large this facility is.

JAMES H. 
Rating:
1.0

Have your employee take a customer service class didnt know what he was talking about and got a attitude when corrected by customer

STANLEY S. 
Rating:
5.0

Parking lot being resurfaced, so had to make a Uturn but it worked out.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

RHONDA D. 
Rating:
5.0

The staff at that location is always fabulous! They made sure I completely understand everything and am confident in my transaction before leaving.

Clarissa H.  |  First Impressions 
Rating:
1.0

Be prepared!!! Absolutely nothing was ready when I arrived. I took the time to do all the work online prior to picking up the truck…just to wait an hour when I arrived for the truck. The woman who waited on me was clueless. I also didn't get any of the additional items I ordered with the rental. Terrible experience!!!

Dustin H. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Eric J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASEY B. 
Rating:
2.0

It was very slow process. They had the parking lot blocked for new pavement and were not organized at all. It took a very long time for the process when I booked everything online. There was a line of people the whole time. When I returned, the employee told me they gave me the wrong trailer. I will consider another option the next time.

Virginia A. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Shea B. 
Rating:
4.0

The truck I rented was really dirty on the inside. I used 5 clorox wipes to get the wheel clean enough to keep my hands from sticking to it. The agents are always stressed and frustrated, although they were pleasant to me. I felt bad for them because they don't have control over people returning trucks late (like I did) and other customers getting mad at them for it. They were doing the best that they could, and I appreciated their help. I wish management would find a better way to control the returning of vehicles so that they would be available on the lot. Aside from that, I was pleased with the service I received, and grateful for the use of the truck to make my move. Happy New Year to all of you!

HEIDI B. 
Rating:
1.0

We had a 7am appointment. When we got there we logged into Uhaul account. They sent picture where truck was located IT WAS NOT THERE. We found it buried elsewhere. Then they told us what lock box and code. No lock on our box or key. 45mins on hold meanwhile live chatting with Amber which was very helpful located our key in another lock box and different code SMH. Up on returning the truck I paid for 1 day but only kept 6 hours and when I left in truck had a 1/4 tank of gas charged me additional $40 for gas and it was returned with 1/4 tank of gas. Thank God I don't have to deal with Uhaul very offended.

David R. 
Rating:
4.0

East drop off after hours.

MILLIE W. 
Rating:
5.0

Perfect Customer Service!

Rickey B. 
Rating:
5.0

Keep up the good work.

David H. 
Rating:
5.0

Just had a problem with he put me to access office hours an I wanted 24 hours access.

Karen k.  |  First Impressions 
Rating:
3.0

Reps at desk could be a little more friendly, I don't think rep ever looked me in my eyes. I did everything on phone before so there wasn't a lot left to do. Which is a great idea! I've rented before so my info should be available. Reading texts and answering while I'm standing there, carrying on conversation with other rep and others bout personal things is not very professional for this kind of job. I would have appreciated if asked if I knew about the truck. It had the knob for a shift, ? Never drove that! So next question... Where is emergency brake? A knob ... A button.... Where is it? Called # on paperwork... Automated.... Would b nice if it actually went to desk where I was sitting . Man I got answered problem quick... fixed! Also wished me a merry Christmas. Nice job! Truck was a little beat up, but I wasn't walking. No problems with it. At return, a man on the job asked me if it was a return. He stopped an explained the steps to do return . In or out quick easy, I like that! He was on the ball And wish me a merry Christmas. Over all, I will use this location again and would recommend them.

DEBORAH B. 
Rating:
5.0

The pickup location was great, but, not the original location we had chosen to pickup. Had to drive 35 mins extra to pickup truck and didn't know if we would have a truck until the day before after scheduling weeks in advance. Frustrating when moving 700 miles away.

Kenneth R. 
Rating:
5.0

Great service

STEPHEN G. 
Rating:
3.0

Customer did not leave a comment.

Raechelle W. 
Rating:
4.0

No direct access from highway

DEBORAH P. 
Rating:
5.0

Great drop off place, staff was very efficient and helpful.

Darryl A. 
Rating:
4.0

The gentleman who helped me was courteous and knowledgeable. In and out very fast!!!😃

JOEL S. 
Rating:
5.0

The employer was great very aware of the people needs i could not had being treated well thank all of them.

Betty A. 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  Overall Experience 
Rating:
5.0

The two young men I had dealing with were so very courteous and helpful. The man who took my return of the cargo van that I used, was one of the most caring persons I have met in a really long time. Also, the male clerk that assisted with the rental of the truck and move out of my storage until was without a doubt the most courteous person that I have dealt with at U Haul I hope other customers have the same experience.

virgina N.  |  Overall Experience 
Rating:
5.0

Tori and her staff of employees were awesome. Tori went above and beyond to work with our storage needs. Thank you!

PAUL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marah B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BRANDON L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brandon S.  |  First Impressions 
Rating:
5.0

Large number of carts made available to facilitate move in/move out and an oversized freight elevator made this a great experience.

Michael M.  |  First Impressions 
Rating:
5.0

A very nice facility. It is clean and well maintained.

Paula P.  |  Overall Experience 
Rating:
3.0

Not enough help at the counter

Mark H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharon S.  |  Overall Experience 
Rating:
5.0

Excellent staff and facilities!!

David J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dyan g.  |  Overall Experience 
Rating:
5.0

Tori & her staff are the best !!!!!! Easy Peasy in & out service

Jerry N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan S.  |  First Impressions 
Rating:
1.0

There were about 4 employees just sitting around talking I waited and waited then when I finally said excuse me they helped me, I told them I wanted a storage unit I rented a uhaul and 1st month should be free well she said no out of city I said well I moved from Jacksonville she said doesn’t count then said we would never make any money if everyone got their storage for free come on?! I found that to be so rude I was asking for the deal that y’all sent me cause I got a uhaul truck! I still got the storage she said the one I reserved wasn’t available so I had to upgrade for even more I wasn’t planning on $105 a month and I’m soooo upset about it honestly and will pull my stuff out before next month terrible customer service

SARAH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY C.  |  First Impressions 
Rating:
1.0

Moved from Texas to Panama City Beach the Uhaul was horrible, the Tow Dolly even worse almost lost my vehicle twice the straps would not stay on the wheels until finally we bought chains a straps and locks to keep everything in place. Then when I found out that I had a month free storage I thought finally something good kmbo nope the CS Agent made me feel like I shouldn't be there got wrong size unit had truck half unloaded but unit was 2 small after the third attempt finally a right size. I fell while unloading due to unlevel ground and gravel, couldn't hardly park for unloading for the water. This trip cost over 1500.00 and not one once of Freaking kindness from Uhaul. I believe they should give more for the duress I had to endure absolutely horrible experience

JOHNNIE N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gabryele W.  |  First Impressions 
Rating:
5.0

Very happy with the process.

Laura S.  |  First Impressions 
Rating:
3.0

My storage unit wasnt big enough for my sofa well the door wasnt wide or long enough!! Now I have to put my soda in a seperate storage unit at another location

DANIELLE M.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful

Autumn P.  |  First Impressions 
Rating:
5.0

Uhaul truck and car hauler excellent. Storage facility excellent. All staff were excellent.

Elizabeth J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN P.  |  First Impressions 
Rating:
5.0

Tori is awsome! Very friendly

Jim H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

jared l.  |  First Impressions 
Rating:
5.0

Everythi g good

DAVID W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alejandra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary N.  |  First Impressions 
Rating:
5.0

very friendly and helpful staff!!

RICHARD W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Symeon B.  |  First Impressions 
Rating:
2.0

Staff was unprofessional and rude. Very difficult to locate office in the facility.

Sherrie P.  |  First Impressions 
Rating:
5.0

Tristan was awesome got me setup and took good care of me.

Kenneth B.  |  First Impressions 
Rating:
5.0

Great pricing and service!

Danny H.  |  First Impressions 
Rating:
5.0

Loved the service of Tristin , V and Edward. Hard working non stop. Very interested in satisfying the customer. I have already referred a friend. Thank you for great experience

Betty S.  |  First Impressions 
Rating:
4.0

We found out on arrival that there were not 10x15 units available although we had a reservation. The folks there were great in accommodating us with a 10x10 and 5x10 unit close to each other at the same combined cost as the original 10x15. Great service.

Jeanette P.  |  First Impressions 
Rating:
4.0

It was very busy in there and one of the attendants was working with very difficult people, but they remained very friendly and helpful. The guy that helped us was super friendly and very accommodating. I wished I could remember his name! He even ran when he looked at our unit and showed us exactly where it was it was. Very happy!

Erica E.  |  First Impressions 
Rating:
5.0

KIND AND PLEASANT STAFF. SOMETIMES THE LINE IS LONG AND WE HAVE TO WAIT WITH ONLY 1 PERSON AT THE REGISTER. GOD BLESS AND HAVE A HAPPY NEW YEAR.

ron s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura K.  |  First Impressions 
Rating:
4.0

The only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.

Chris F.  |  First Impressions 
Rating:
5.0

THIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXON

Cat5 S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

APRIL S.  |  First Impressions 
Rating:
5.0

Great service

Anne P.  |  First Impressions 
Rating:
4.0

Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.

Thomas T.  |  First Impressions 
Rating:
5.0

very professional crew .Always a pleasure ,

Mark D.  |  First Impressions 
No reviews have been submitted for this location.

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