Customer Reviews for U-Haul Moving & Storage of Park Forest

5418 reviews

2210 Western Ave   Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

(708) 747-4220

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(708) 747-4220

2210 Western Ave
Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

sanan A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

Lauren G. 
Rating:
5.0

If its not broken why bother.Thanks U Haul

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

francis B. 
Rating:
2.0

The truck they gave me was dirty, and cat liter all over. I had to wait longer to get it cleaned out. The man did it but he had an attitude written all over him. ...

MARCUS R. 
Rating:
5.0

Make sure they remember to gas up after use or have a current account of gasoline per gallon and just charge at check out. Maybe staff can refill.

VERA J. 
Rating:
2.0

I did not receive my 2 dozen furniture pads and was told I would be credited back my money. This was not true. It's unfortunate.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM C. 
Rating:
5.0

Customer did not leave a comment.

KENNETHJAMES P. 
Rating:
4.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

lakenya h.  |  First Impressions 
Rating:
5.0

The rental agent was very helpful, knowledgeable, and had a true customer service attitude and demeanor.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

Anjoul S. 
Rating:
5.0

Clean, safe, friendly.

Andre S.  |  Overall Experience 
Rating:
2.0

I'm only able to access the unit during office hours. I thought the unit was 10X10 instead of 8X10X10.

KEVIN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ODELL B. 
Rating:
5.0

Excellent service

elsa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YVONNE A. 
Rating:
4.0

Customer did not leave a comment.

REX O. 
Rating:
4.0

Customer did not leave a comment.

COREY T. 
Rating:
5.0

The customer service rep (wish I had gotten her name) was FANTASTIC. She was knowledgable, courteous and just wonderful. She knew how to hitch the trailer to our car. She was explaining the process to us and why certain things were done - she was not only training a new employee, she was training us. I cannot say enough about her. EXCELLENT!!

Cory H. 
Rating:
1.0

Customer did not leave a comment.

DARRELL J. 
Rating:
4.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

SHARON L. 
Rating:
5.0

Customer did not leave a comment.

charles H. 
Rating:
5.0

It was expensive. I know that they told me the first 30 miles were free when I picked it up but when I returned it they said that they never heard of that.

Diane V. 
Rating:
1.0

Customer did not leave a comment.

LATRISHA B. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Ariel B. 
Rating:
3.0

I am highly unsatisfied with the automatic charge of 5 days for a one-way trip. I found it unnecessary and an extreme disregard for budgeting customers as it did not take me 5 days to get to my destination. I spoke with the main customer service and they could not assist me in getting the cost down or lower the amount of days to something less than 5. I do not see myself rant a uhaul truck ever again for relocation travel.

RIQIA O. 
Rating:
1.0

The drop off location on the website was wrong. it was a Sunday. i could not drop it off at another location without being charge a $500 to my credit card. I was very inconvenienced. I had to get out of the house extra early Monday morning to take the truck back myself because the movers I hired on Sunday could not drop the truck off after the move. i then had to take an uber back to my house to pick up my car and go to work. I was charged an additional $19.00 for extra mileage. There was no discount for my inconvenience but they send out a survey. WOW

Rae W. 
Rating:
5.0

Customer did not leave a comment.

JULIAN D. 
Rating:
1.0

Why do you offer insurance and say "you won't be liable for anything that happens to the vehicle if you get this insurance.." but when it comes time to actually cover damages, you start naming exclusions to what the insurance covers. Then what is the point of getting insurance? This is a scam. I would not use again.

TAIWO D. 
Rating:
1.0

I was charged for the insurance on the truck when I specifically told the young lady that I didnt want it. I returned the truck yesterday at and was given a call today saying that they didnt have it. My total was $26.87 and it's still has not been reversed out.

VALERIE E. 
Rating:
4.0

My lock was removed ( it arrived unsecured) and the latch holding the lock was also changed. This is unacceptable and unsatisfactory. Will not use again.

Cj L. 
Rating:
3.0

Was told the hitch install would take 1 1/2 hours on the phone. Then told 2 hours when I got there., It took 6 hours AND they didn't give me the ball connection, which I paid for. I live an hour away and I could not stay on hold for long.

Jason P. 
Rating:
5.0

We were help and educated by the staff at every turn. They really made the moving experience less stressful and more delightful. So much so that we actually looked forward to returning. Hope to do business with this location again soon. Also I'll add, I did business here many years back and I actually hated the people who worked there then. But since then, this location has definitely Changed people and that changed the customer experience for the better. All the people that work there seem actually happy and grateful to do business with customers, rather than the previous attitude I experienced of “you need us”. This is a great place now!

MARVIN W. 
Rating:
5.0

The staff was helpful and friendly. They made the process easy and I will return to rent again.

LONZELL C. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
1.0

Customer service could be better.

STEPHANIE G. 
Rating:
4.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

VICTOR J. 
Rating:
5.0

The gentleman that helped my husband and I was so professional and made sure we were satisfied

SAMARA B. 
Rating:
4.0

Customer did not leave a comment.

Shiya R. 
Rating:
5.0

Customer did not leave a comment.

JEANINE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN K. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
1.0

I came There and rented a U-Haul first U-Haul was messed up so had to spend another 30 min getting me into another one the second was fine but they charged me for miles that i didn't Accumulate. They give u the mileage on a piece a paper then as i drove maybe two blocks i looked at the receipt it was like a 30 miles difference on the receipt then on the dash i told them immediately i called they said take a picture which i did called the next day tried to handling it the same day they said the manager wasn't there and they still charged me for the miles i accumulated and SOMEONE else's miles but why do i pay for someone else miles plus mines and then when i returned the rental truck that day the employee told me why i ain't change the miles never knew i had to do any of that never was told to do any of that contacted them again the owner was suppose to contact me and never did and they charged my credit card for my miles and im charged for some else 30 miles.makes no sense and I'm still waiting on someone to call me and never did

SHUNTA S. 
Rating:
4.0

Personal was knowledgeable and equipment was ready and hooked up quickly. Overall well done

REGINALD R. 
Rating:
5.0

Great customer service

BRIAN C. 
Rating:
4.0

Customer did not leave a comment.

Victoria P. 
Rating:
3.0

The uhaul truck drove rough. It needed a wheel alignment and it was driving like it wanted to cut off. I called Saturday for road side assistance but I was on hold for so long I just hung up. If I'm calling for assistance I must had a problem to why would I be put on hold for so long. I was driving from Illinois to Arizona so that's a far ride driving in a uhaul that drove so bad. This was my worse experience ever.

YAMINAH M. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Carla N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JOSE F.  |  Overall Experience 
Rating:
1.0

Reservations shouldn't be taken if you're unable to accommodate the customers. After being called to confirm I needed a storage unit. I get there to learn they're at 100% capacity. Very inconvenient and unprofessional.

Carla N. 
Rating:
4.0

Customer did not leave a comment.

CHERYL S. 
Rating:
4.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Thanks

Kadian S. 
Rating:
5.0

Customer did not leave a comment.

TAHISHA H. 
Rating:
5.0

Customer did not leave a comment.

SAUNDRA S. 
Rating:
4.0

Access was not given looking for more hours of accessibility

ROSLYN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRICY J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
2.0

The person that checked me out was very rude and insulted the way I spoke. Also i was double charged for the blankets and cart. I only used 6 blankets and 1 cart. But whatever.

MARY B. 
Rating:
4.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

I did not have very much interaction with the personnel, but it was quick and easy to return the vehicle. I was out of there in less than 5 minutes.

ALAN J. 
Rating:
5.0

Customer did not leave a comment.

CARL G. 
Rating:
5.0

Customer did not leave a comment.

MERITA P. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA T. 
Rating:
5.0

Jada was amazing. She helped out in every way possible

Dominique W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beryl A. 
Rating:
4.0

Customer did not leave a comment.

WALTER S.  |  First Impressions 
Rating:
4.0

I paid for furniture pads they were not supplied I should get a refund.

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

Leona D. 
Rating:
5.0

Customer did not leave a comment.

JENNETTA F. 
Rating:
4.0

Customer did not leave a comment.

JENNETTA F. 
Rating:
5.0

Customer did not leave a comment.

MARC R. 
Rating:
5.0

Customer did not leave a comment.

KELLY C. 
Rating:
3.0

The customer service by phone at that location is horrendous. I called a remote location for the reservation. Picking up the truck was not an issue.

JAMES B. 
Rating:
5.0

Good customer service

SANTINO R. 
Rating:
5.0

Customer did not leave a comment.

Latisha H. 
Rating:
5.0

Very nice young man that helped me return the truck with easy.

Jessica R. 
Rating:
5.0

Your staff is professional, courteous and knowledgeable

Kenneth B. 
Rating:
4.0

We have needed to rent several trailers over the last few months. My only complaint is that the trailer has not been available on two occasions and we were not notified until we arrived for pickup. The agent was able to help us so our plans were not changed. That was appreciated.

Pamela W. 
Rating:
5.0

Just keep doing what you are doing, and Damen Miller is a great manager.

VINCENT M. 
Rating:
4.0

Customer did not leave a comment.

Carolyn F. 
Rating:
5.0

None

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Florence D. 
Rating:
5.0

Using the mobile app was best choice because the wait to have an associate assist is long.

Anjenine B. 
Rating:
3.0

Check the amount of gas, before leaving the facility. I drove 7 miles round trip and had to pay $18 for gas. Which was 1/2 of the $36 the Manager said I owe. NEVER AGAIN!!!!

TAWANNA B. 
Rating:
5.0

Excellent customer service

EUGENE N. 
Rating:
4.0

Customer did not leave a comment.

DELMAR C. 
Rating:
5.0

The young lady that served me was very friendly and exceptionally helpful.

Debbie L M. 
Rating:
4.0

Customer did not leave a comment.

Jehda M. 
Rating:
5.0

didnt

MATTHEW L. 
Rating:
4.0

Customer did not leave a comment.

DENNIS J. 
Rating:
5.0

Customer did not leave a comment.

SYLVIETTE Y. 
Rating:
5.0

Excellent and professional services, very polite and courteous.

OCTAVIA J. 
Rating:
5.0

This location went above and beyond in my rental experience. They have lots of equipment in stock

ROBYN R. 
Rating:
3.0

Customer did not leave a comment.

Ahmed E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SASHA B. 
Rating:
5.0

Excellent customer service

CRYSTAL J. 
Rating:
1.0

Improve on your Customer service experience

ANDRE B. 
Rating:
5.0

Very good courteous and excellent Customer service

BRIAN C. 
Rating:
1.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Smooth ride and transport my items from one destination to my new destination I would definitely recommend them.

ANITRA T. 
Rating:
5.0

Customer did not leave a comment.

Imani H. 
Rating:
3.0

With as much money as the uhaul make it's a shame to have the size staff that you guys do it show lack of consideration for the custom time.

GERRY M. 
Rating:
5.0

Customer did not leave a comment.

Dushon C.  |  First Impressions 
Rating:
5.0

I Loved the customer service I received not just from the young lady that took the information but the staff in general was very helpful specifically Kayra please forgive me if i spelled her name wrong.

Tomeka J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Camille W.  |  Overall Experience 
Rating:
5.0

The service rep was wonderful!!

esperanza m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Peter M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronnie B.  |  Overall Experience 
Rating:
2.0

I picked up all my stuff and I lost everything.. there was mouse pop everywhere, they chews through bags and pictures. All my daughters childhood was destroyed. Then they had the nerve to want to charge me $80 for not taking or touching all that stuff. I was not going to risk my health for what that looked like covered in pop.

CORI M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sal g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dena H.  |  Overall Experience 
Rating:
5.0

Takiesha was a great help to me, she explained all options well. She also was very polite and well spoke!

AARIEL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy G.  |  First Impressions 
Rating:
2.0

The folks at the facility were fine. My displeasure is with corporate. My debit card was compromised and thus my automatic payment was declined and before I knew what had happened I was already fined and my back up person was contacted. No one bothered to see what the issue was, and it was my first occurrence . I have a high credit rating and rarely miss a payment on anything. In fact had this not happened i was going to open up a second unit. I will be staying at the other facility instead. I've been with them for 30 years without any issues.

simon s.  |  Overall Experience 
Rating:
5.0

Thank you all so much

beverly b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FAITH B.  |  Overall Experience 
Rating:
5.0

Great experience over the last 5 1/2 years. Even though some of my things were ruined due to moisture in the unit. There was quite a bit of mice droppings as well. My interactions with staff were always pleasant and understanding. Kind regards, Nakia

NAKIA J.  |  Overall Experience 
Rating:
5.0

Everyone is so friendly and helpful. The facility is always clean. Keep up the great work.

stephaine b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliott B.  |  Overall Experience 
Rating:
5.0

The Staff person that assisted was extremely helpful, friendly and nice. Its nice to get good customer service these days. Thank you!

Tanya C.  |  First Impressions 
Rating:
1.0

There are dead mouse in the storages and the guy who helped us had given me a storage that already had a lock on it and I wasn’t able to move my things out of the uhaul truck

VINCENT L.  |  First Impressions 
Rating:
3.0

Good place

jasmin r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HILTON J.  |  Overall Experience 
Rating:
5.0

The employee who served us was very helpful and friendly. Very good experience!

Jonnie N.  |  Overall Experience 
Rating:
5.0

TAkeisha Stennis was exceptional. Her customer service skills were over and beyond. She did her job with ease and precision. She cared about my concern and my needs. She was truly awesome.

Teshinya W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

emma e.  |  First Impressions 
Rating:
4.0

Great service

Carmen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY R.  |  Overall Experience 
Rating:
1.0

The lock was not removed until 630pm and i order my storage with a contract at 10am. I lost my entire day and the office would no answer the phone. Unacceptable.

Christopher B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela L.  |  Overall Experience 
Rating:
2.0

Get your stuff together U-Haul. Bad truck with check engine light that popped on during a long trip between states. Didn’t get the truck I originally reserved an entire MONTH in advance. The storage unit I requested a month in advance wasn’t available either. There is a pandemic and THEY DIDNT CLEAN THE TRUCK AFTER THE PERSON BEFORE ME. The previous customer pulled up and they told me that this was my truck. Worst experience ever. Who cares about convenient hours. Who cares about a near facility if you can’t get my reservation right after an entire month. Never again U-Haul!!

Lacey B.  |  First Impressions 
Rating:
5.0

Thanks alot for your superb services! Rated #1 in my book of storage providers across the world.

Nicole W.  |  First Impressions 
Rating:
4.0

I loved the new rental procedures put in place to protect the customer and your employees! Bravo U-Haul! Together we will beat this Covid-19 virus 😊👍🏼

STEPHANIE E.  |  First Impressions 
Rating:
3.0

I was happy with U- Haul staff however during the corona epidemic I could not enter the building without wearing a mask lights is completely understandable but when I got in the building nobody else had a mask on none of the staff had mask on so why not understanding what the situation is also outside the building people were parking everywhere walking everywhere and your staff outside the building there were tools all over the ground air hoses everywhere I've tripped massive x almost fell and nobody said or did anything about it and I know there's a lot of people in this world these days if they get hurt on your property they will sue you I would recommend U-Haul to a friend however when I clean my unit out there was rat feces everywhere I was told I have to sweep that out that's not what I was storing that's not my garbage I didn't bring them there I know I didn't and I even put repellent and stuff down before I move my stuff in so I'm not understanding what I'm supposed to do I have to clean everything but I put in there again everything and that's costing me money and time so I paid to store my stuff there and then when I get it to where I'm moving to I have to open everything outside shake it and then clean it and make sure I'm not bringing any mice or rats or bugs home thank you very much I appreciate U-Haul staff was very nice to me they talk to me with respect and manners and they were very nice thank you

David H.  |  Overall Experience 
Rating:
4.0

The staff were helpful and pleasant. I thought the string paper delivery system was ingenious.

simon s.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Elmer C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawana m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALVALYN N.  |  First Impressions 
Rating:
5.0

The lady who assisted was the best ever and very friendly she deserves a raise or promotion

Dushon Lamont Jr C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celeste D.  |  Overall Experience 
Rating:
3.0

They don’t prorate so I’ll recommend someone who does 1st

Antoinette G.  |  Overall Experience 
Rating:
5.0

Very well kept facility inside the store and in the storage area! Very knowledgeable and friendly employees.

Cynthia T.  |  Overall Experience 
Rating:
5.0

Excellent

Latoya L.  |  Overall Experience 
Rating:
1.0

Had rat feces all over my items and in my stuff when removing items rat and mice feces everywhere I hope I dont bring them to my home. Manager was very rude give us 24 hrs to get out. No thanks

Debbie H.  |  Overall Experience 
Rating:
3.0

No grace period on late payments.

tiffany a.  |  Overall Experience 
Rating:
5.0

Excellent experience!!! Thanks

Wanda P.  |  Overall Experience 
Rating:
5.0

The manager Mr. Benjamin and staff was very helpful and friendly would recommend more business to them thanks again.

Elbert H.  |  Overall Experience 
Rating:
5.0

I had no problems when moving into my storage unit. The customer service was very good.

Christina A.  |  First Impressions 
Rating:
4.0

Employees are great but I found mouse dropping’s in my unit.

breonna c.  |  Overall Experience 
Rating:
5.0

the storge was all good.

Carl B.  |  Overall Experience 
Rating:
1.0

manager was cool, a younger black guy & Hispanic girl were cool. I feltovercharged n unit was not clean. Eat poop all over my stuff & I even have a picture of a dead rat Customer service sucks

Daveeshea B.  |  Overall Experience 
Rating:
2.0

I rented a storage unit for 10 months from October of last year til now, I moved out of my storage on Saturday August 17, 2019 while removing my belonging I found all of my furniture had mold on them.

Angela N.  |  Overall Experience 
Rating:
5.0

Great customer service and help.

AIRIELLE F.  |  Overall Experience 
Rating:
5.0

Didn’t have any problems

Stephen L.  |  Overall Experience 
Rating:
1.0

I have numerous complaints regarding customer service timeliness adequate staff ratio for work demands and the climate control unit froze in the frigid temps there was no heat.

MARCIA T.  |  Overall Experience 
Rating:
5.0

My experience with U haul of Parkforest was phenomenal. I will highly recommend this facility.

Rosetta W.  |  Overall Experience 
Rating:
1.0

Terrible

breonna c.  |  Overall Experience 
Rating:
1.0

No one said you had rats and my mattress got messed up

LINDA H.  |  Overall Experience 
Rating:
1.0

Poor service

Pam H.  |  Overall Experience 
Rating:
1.0

We reserved a storage unit and upon going to unload learned that the unit was occupied. This happened another time and the manager never came back to apologize nor compensate for his error

Pam H.  |  First Impressions 
Rating:
5.0

Great staff

Simon C.  |  First Impressions 
Rating:
5.0

They were so helpful. I had understated the storage unit needed. The agent quickly resolved my situation by offering me an additional unit right next to the 2 I already reserved . Excellent service

Rosetta W.  |  First Impressions 
Rating:
4.0

No comments at this time.

Wanda P.  |  First Impressions 
No reviews have been submitted for this location.

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