Customer Reviews for U-Haul Moving & Storage of Park Forest

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Park Forest

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Starlette R. on

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rochelle J. on

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Chaundi I. on

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GREGORIA J. on

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willie V. on

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aretha R. on

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Customer service was great thanks to Taray. He took care of everything needed very promptly. Drop off was fast as well great service. Great team! Thanks

John S. on

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Only problem is I ask to be email the receipt for finally bill and they didn’t do it. I rent over 50 UHAUL’s a year and I need the receipt for my customers. More then half of your locations in Illinois don’t and it puts me in a bind. They too email all customers there finally bill.

ELIZABETH H. on

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EDWARD H. on

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Karleta H. on

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Lara W. on

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The representative was proffesional & friendly

tosha E. on

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The customer service of the manager on duty was less than professional and friendly

Christina A. on

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I had no problems when moving into my storage unit. The customer service was very good.

Alan L. on

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Brian S. on

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Hire a new manager and let go the employee that was eating on company time at the counter while in front of customers and did not know his job and was rude and unprofessional

Julian S. on

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The woman that took care of me was very nice and got me going quickly.

Floyd M. on

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Charley N. on

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Gary H. on

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Ashley L. on

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Bennett M. on

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Staff was overwhelmed, rude, inattentive and joking amongst themselves. I’ve been here before and was pleased. This time on both pickup and return, not so. I recommend an immediate change in management. Unprofessional to say the least. I won’t be back.

Keri P. on

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Tobois B. on

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Darel L. on

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Keep the same staff that you have at this location. Their customer service and friendliness was perfect.

James H. on

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David L. on

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This is the only location I will ever use best staff in all Illinois always look out last min

Sharon W. on

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debra W. on

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Shonyal C. on

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Joseph J B. on

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Steven M. on

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Early returns get discounted

Rokayla C. on

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floyd S. on

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Keep doing what you are doing it's working....

Edgar M. on

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Angel O. on

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janice K. on

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very bad breaks drag

Netra H. on

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breonna c. on

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Employees are great but I found mouse dropping’s in my unit.

Carl B. on

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the storge was all good.

Daveeshea B. on

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manager was cool, a younger black guy & Hispanic girl were cool. I feltovercharged n unit was not clean. Eat poop all over my stuff & I even have a picture of a dead rat Customer service sucks

Angela N. on

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I rented a storage unit for 10 months from October of last year til now, I moved out of my storage on Saturday August 17, 2019 while removing my belonging I found all of my furniture had mold on them.

AIRIELLE F. on

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Great customer service and help.

Stephen L. on

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Didn’t have any problems

MARCIA T. on

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I have numerous complaints regarding customer service timeliness adequate staff ratio for work demands and the climate control unit froze in the frigid temps there was no heat.

Rosetta W. on

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My experience with U haul of Parkforest was phenomenal. I will highly recommend this facility.

breonna c. on

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Terrible

LINDA H. on

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No one said you had rats and my mattress got messed up

Pam H. on

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Poor service

Pam H. on

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We reserved a storage unit and upon going to unload learned that the unit was occupied. This happened another time and the manager never came back to apologize nor compensate for his error

Simon C. on

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Great staff

Rosetta W. on

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They were so helpful. I had understated the storage unit needed. The agent quickly resolved my situation by offering me an additional unit right next to the 2 I already reserved . Excellent service

SARAH Q. on

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Not happy that u-haul went up on my rent before the month of Sept. Talked to two people about this, no one ever contacted me with a reason.

KENNETH T. on

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Too many rodents in storage unit.

Wanda P. on

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No comments at this time.

Terri anne R. on

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I didnt like the fact I had to rush to unload my storage because you didnt offer an option to keep it for only 2 more days, it was pay the full month or take my stuff. Not nice

Patrick N. on

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Called this place twice for the pickup reservation. When I came here they didn’t have my trailer available. Told me to wait ended up waited for 3.5 hours and no solution. Keep helping other cust

Harold P. on

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It is very inconvenient being issued only one gate key card accessing the protected area. This increases the chance of loss. Unfair to the customer. Should be fully staffed on the Saturdays.

Shawn B. on

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Very Helpful!

Jennifer b. on

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The staff were kind and courteous. No concerns or issues with the facility. I’d definitely use it uhaul again.

cedric a. on

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The customer service was great

estefania m. on

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Rats Mold Bed bugs I never come back there i lost al my appliances

Robin s. on

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No comments

PATRICIA M. on

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This was my first experience with UHAUL storage. The unit I rented apparently became INFESTED with mice as there were mice droppings high and low throughout the entire unit. I was really disgusting

Sharon C. on

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I just want to thank U-Haul for everything i was pleased with their services. Thank you Mrs. Sharon Conner

Lori W. on

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THE SERVICE AT THIS LOCATION WAS ABSOLUTELY AMAZING

Ronald B. on

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didn’t had a storage space that I reserved double booked it had to keep my furniture in a truck with me over 24 hours before I found another facility .

jaydine h. on

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Thanks Uhaul!

Byron M. on

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Everything was great up until the time when I came to get my items out of the locker. Didnt have the # for my locker. I called while I was in the storage area. Woman said I had to come into facility.

Michael M. on

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storage unit had junk and debris from previous person who used the storage unit. Prices for storage unit was way to high and you should be able to use a lock of your choosing, not uhauls.

Quinneshia A. on

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I hate to throw away 80% of my belonging due to a rodent infestation they have there. WORST EXPERIENCE EVER!