Customer Reviews for U-Haul Moving & Storage of Park Forest

Nothing

Everyone was very professional and very polite

This location in particular has extremely personable, friendly staff that make what can be a stressful time that much easier. Its evident that the staff feeds off of their managers good energy and efficiency. I love that they ensured proper measures were in place to keep everything sanitized and everyone at a safe distance from each other.

Could be nicer to customers with whaz going on with this virus stuff

The cleaning fee was a big surprise to me considering the van was returned exactly like it was received. Not a fair business practice.

very nice polite professional and helpfull

I visited this location 3 times this month and the staff was amazing. They help me with the online service and made my move convenient and stress free. I will definitely make this location my 1st choice for future moves!

The employee was very nice and I would tell a friend

Thank y’all for the best service

train all associate the same because each one told me something different the communication is poor 773-920-8195

U-Haul definitely and seriously need to work on and correct the way they receive payments. You're always double charged and have to wait 3 to 5 days to receive your money this is definitely not good and not acceptable. Please correct this Asap. Thank you...

The gentleman took very good care of me he was courteous and very professional. Great Job!

We had a scheduled appointment to pick up our equipment for the weekend. however there was no Equipment available. We were then Transferred to another location approximately 20 miles away. That made us be charged for movers that we already had paid for our timeframe. Do you to the re-traveling in time we could not complete Our move. We had to still pay movers for the next day in the morning. We did have a customer service person that tried to give us we way to keep the truck for another day without a charge but that’s not what happened in charged me still on my credit card.Also, when we received our contract we were rushing we did not get a chance to look over the contract a little more clear and the person and personal information that is on the contract is not accurate. So we have been regular customers at U-Haul for Well over a decade but this definitely has made us think a little differently the next time around.

The lady who assisted was the best ever and very friendly she deserves a raise or promotion

I received the worst possible service ever and I have been using uhaul at the Park Forest location for years. I was waited on by Mr. T. Lewis and he was the most unprofessional person I've ever met, and I assure you that I will never use your company again as long as he works there. First, they did not have the truck I requested, despite me having a guarenteed reservation, next he had me walk out and find the van instead of bringing it to the front of the facility, he then gave me the incorrect gas info and when I brought this to his attention he said use the app, which I did, but since it didn't work, I still had to call in and get another one, finally there was snow and ice covering the step up for the van, when I brought it to his attention that this was a safety issue, he said use the app to complain, so I am complaining and he should be terminated immediately, otherwise I can assure you that my company or I will never use your company again!

Keep up the great service.

They don’t prorate so I’ll recommend someone who does 1st

Shovel between storage units

Very well kept facility inside the store and in the storage area! Very knowledgeable and friendly employees.

Access to change corporate credit card changes w/o having to start new order...

Great customer service skills the employees are great very clean and professional

I had a wonderful experience at this location for renting a uhaul truck and storage unit

THE EMPLOYEES ARE WONDERFUL, I LEFT ITEMS AND THEY WERE RETURNED WITH EXTRA EFFORT FROM THE YOUNG LADY THAT WAS WORKING THAT DAY.JUST PLAIN WONDERFUL!

Stop lying about how many miles on the truck before ppl pull off!!!! I only drove 14 miles but the worker didn’t put the right start off miles in the computer. But I’ll never rent from that location again

Will do business here again Great staff fast service

This is my usual place to rent from. I get prompt, courteous, professional service. I never have trouble with the vehicles I rent.

No one outside to do a proper level one on the truck. Went inside and got horrible attitude from everyone there. Guy went outside and got fuel and mileage, again not doing a proper level one. They wanted to charge me a wrong destination fee, when really it was the system screwing up. Thankfully it was rectified, but still concerning that the truck or trailer weren’t inspected. As a former employee safety is priority. Hope this gets fixed.

My only complaint is about the truck, the customer service was fine.

Everything was great.

Charge correctly

Great place to do business

High pricing for rental of a truck, but clean store and equipment, and nice employees

Very knowledgeable and friendly staff Fast service No improvements needed

The help and service was great.

Excellent

Nothing Very satisfied

Nothing

Repair the vehicle, it was not in good condition! It drove like a raggedy truck!

I am really disappointed because they charge $100 extra for some kind of smell in the truck. That smell was there when I get it. And manager was so rude too. I was trying to explain him but he don’t listen. I’ll not go to this location anymore.

Had rat feces all over my items and in my stuff when removing items rat and mice feces everywhere I hope I dont bring them to my home. Manager was very rude give us 24 hrs to get out. No thanks

The associates were friendly and efficient. The experience was excellent overall.

Ensure your lot is clean so no one gets a flat tire and is then charged for it even though they have insurance!

Excellent customer service work

Just have personnel let me know I don't have to go in when I am dropping off. I can just wait for them to be finished outside

Hire more people for the mornings

Very nice people at this location as always

Nothing! They are always excellent!

Already well organized. Great job!!!

The customer service was excellent and he was also very pleasant

This location needs more help and more employees. One person gave me false information and claimed I owe nothing but I was charged. Bad business

not nice. did not like we had the u-haul longer then normal. he said he could have made more money.

everything was great. the employees were very helpful and very pleasant to deal with. my auto transport experience was great and trailer towed great. I will come back to this location for my next use

No grace period on late payments.

Superior customer service from young lady that took care of me......BRAVO !

Booked an extended date and for some reason it didn't reach the department. After the reservation didnt reach the necessary department I had police officers at my home reporting the vehicle stolen with a confirmation that proved what day the vehicle was do for return

The website stated that I could rent a vehicle before hours and online at the park forest location but everytime I tried it it would not go thru. This has happened more than once, besides this I enjoy the friendliness of everyone at the Park Forest location.

I tried to rent a pickup to move some items for my mother. When I arrived and was asked for my license, the individual waiting on my looked at it, turned to his co-worker and asked “see anything?” The co-worker said “out of state” (I traveled from St. Louis to assist my mother). I was then told they wouldn’t rent to me. I asked why and was told because of the out of state license. I later called UHaul corporate and was told that was not UHauls policy.

They changed my pick up location from the reservation I had without ever calling me or notifying me and never letting me know that they changed the time of pick up! This was without a doubt the worst experience I’ve ever had with U-Haul I will never use them again

Excellent experience!!! Thanks

Clean the truck, don’t book reservations at locations that are closed all locations should allow cash deposit, all locations should have the 24-7 app for pick up and drop off

The manager Mr. Benjamin and staff was very helpful and friendly would recommend more business to them thanks again.

I had no problems when moving into my storage unit. The customer service was very good.

Employees are great but I found mouse dropping’s in my unit.

the storge was all good.

manager was cool, a younger black guy & Hispanic girl were cool. I feltovercharged n unit was not clean. Eat poop all over my stuff & I even have a picture of a dead rat Customer service sucks

I rented a storage unit for 10 months from October of last year til now, I moved out of my storage on Saturday August 17, 2019 while removing my belonging I found all of my furniture had mold on them.

Great customer service and help.

Didn’t have any problems

I have numerous complaints regarding customer service timeliness adequate staff ratio for work demands and the climate control unit froze in the frigid temps there was no heat.

My experience with U haul of Parkforest was phenomenal. I will highly recommend this facility.

Terrible

No one said you had rats and my mattress got messed up

Poor service

We reserved a storage unit and upon going to unload learned that the unit was occupied. This happened another time and the manager never came back to apologize nor compensate for his error

Great staff

They were so helpful. I had understated the storage unit needed. The agent quickly resolved my situation by offering me an additional unit right next to the 2 I already reserved . Excellent service

Not happy that u-haul went up on my rent before the month of Sept. Talked to two people about this, no one ever contacted me with a reason.

Too many rodents in storage unit.

No comments at this time.

I didnt like the fact I had to rush to unload my storage because you didnt offer an option to keep it for only 2 more days, it was pay the full month or take my stuff. Not nice

Called this place twice for the pickup reservation. When I came here they didn’t have my trailer available. Told me to wait ended up waited for 3.5 hours and no solution. Keep helping other cust

It is very inconvenient being issued only one gate key card accessing the protected area. This increases the chance of loss. Unfair to the customer. Should be fully staffed on the Saturdays.

Very Helpful!

The staff were kind and courteous. No concerns or issues with the facility. I’d definitely use it uhaul again.

The customer service was great

Rats Mold Bed bugs I never come back there i lost al my appliances

No comments

This was my first experience with UHAUL storage. The unit I rented apparently became INFESTED with mice as there were mice droppings high and low throughout the entire unit. I was really disgusting

I just want to thank U-Haul for everything i was pleased with their services. Thank you Mrs. Sharon Conner

THE SERVICE AT THIS LOCATION WAS ABSOLUTELY AMAZING

didn’t had a storage space that I reserved double booked it had to keep my furniture in a truck with me over 24 hours before I found another facility .

Thanks Uhaul!

Everything was great up until the time when I came to get my items out of the locker. Didnt have the # for my locker. I called while I was in the storage area. Woman said I had to come into facility.

storage unit had junk and debris from previous person who used the storage unit. Prices for storage unit was way to high and you should be able to use a lock of your choosing, not uhauls.

I hate to throw away 80% of my belonging due to a rodent infestation they have there. WORST EXPERIENCE EVER!