Customer did not leave a comment.Luke W.
U-Haul Moving & Storage of Park Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Invoicing was incorrect.Robert P.
Both gentlemen I interacted with (do not recall their names) were friendly, professional and provided great customer service.RUTH G.
Everyone was very helpful and professional.LUKE G.
Customer did not leave a comment.Jovetia W.
Customer did not leave a comment.PAUL M.
The new management and staff has greatly improved my experience at this location.Jason M. | Overall Experience
Customer did not leave a comment.Lindstrom M. | Overall Experience
Easy, professional experience, no headaches.VAN M.
Customer did not leave a comment.SELENE L.
No comment to better but Ryder that works there is awesome!!ANGUS T.
Customer did not leave a comment.Cynthia W. | Overall Experience
Customer did not leave a comment.William F. | First Impressions
Drop location staff was extremely HELPFUL after such a long drive. Very friendly and I will use their location for all future rental.William F.
Excellent smooth experience everytime.MAURICE M.
It could not have been a better experience. I believe the woman helping me was Katie? She was delightful. So kind and helpful. Answered all my questions. Showed me to my unit. Communicated clearly and professionally. And the space itself was so clean and welcoming. I could not be happier!JESSICA W. | First Impressions
Customer did not leave a comment.Karl J.
Customer did not leave a comment.Marvinh T.
Customer did not leave a comment.ANTOINETTE M.
Customer did not leave a comment.JOEL R. | Overall Experience
Customer did not leave a comment.Abel F.
Y he uhaul truck had very bad alignment on the steering wheel and they changed the pick up location more than one time.Alexis F.
Loved everything, convenient, easy, fast and no contact. Only thing I disliked was that there is no elevator and my storage unit is on second floor. So had to carry generators up the stairs.Cindy E. | Online Move In
Customer did not leave a comment.Jacob L.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.BROOKE Z.
Customer did not leave a comment.Kyle H.
Customer did not leave a comment.MorningSky M.
Customer did not leave a comment.RICK H.
Customer did not leave a comment.Matt S. | Overall Experience
Customer did not leave a comment.Natalie A.
Customer did not leave a comment.chuck P.
Customer did not leave a comment.MICHAEL O.
The tow dolly was defective. The right rear break light on the dolly came off its base and caused almost $2,000.00 in damages to my car. Your insurance only covered 40% of the estimate given to me by my car dealership. Now, thanks to your inefficiency, I will have to come up with over $1,000.00 to repair the car properly. My car is a lease and, now I'm screwed thanks to you UHAUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Congratulations on putting me deeper into debt. I'm sure Mr. & Mrs. Uhaul will be just fine...................Juan L.
Customer did not leave a comment.Marlaina G.
The big storage buildings are up a flight of stairs with small doors - not as advertised which caused us to have to scramble to find storage at an alternate locationBradley C.
Customer did not leave a comment.Megan T.
Customer did not leave a comment.EUGENIA W.
All was smooth. I checked in on line and the staff made things sooo smooth. Good job!STEVEN R.
As your records will reflect, I have been a repeat customer for roughly seven to ten times this year. On each of these trips, I have rented a cargo van. I appreciate the good service and the clean cargo vans.GORDON P.
Customer did not leave a comment.ANTHONY R.
I don't remember the young lady and young man's names, but they were exceptional in quickly and efficiently accepting my trailer return. Bet I wasn't there more than 4 minutes! Great overall experience.BONNIE T.
I cant say enough good things about the U-Haul the manager that runs that and the employees that work there are very great will always keep my business thereMICHELLE D.
Thanks for the exceptional service over the past few months. Staff was very nice and there were no problems finding my reservations.ELLIS P.
Customer did not leave a comment.Katharine A.
Customer did not leave a comment.Sheila H. | First Impressions
thank you.CELETA H.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.John C.
Customer did not leave a comment.Garret H.
Customer did not leave a comment.JACOB G.
Park Hill went above and beyond for my husband and I after an extremely poor experience at your Boulder location at 4640 Broadway where we were told we could be there no later than 7:45pm to pick up our reserved rental. We arrived at 7:30pm to a closed office where 2 others were waiting as well. We had to wait until the following morning and were inconvenienced yet again. We finally got a reservation at Park Hill, where they got us our rental very quickly. They were very courteous and we will use the Park Hill location for any future rentals.Leslie O.
Customer did not leave a comment.Todd L.
Thank youTina R. | First Impressions
Great customer serviceBenjamin H.
Customer did not leave a comment.Francsico S. | Overall Experience
Customer did not leave a comment.Cesareo Z.
Terrible experience overall. I scheduled a hitch installation and dropped my vehicle off, only to receive a call 3 hours later telling me they did not have the hitch in stock. I had to take a taxi to the drop off location and was left without a vehicle due to this ridiculous error by Uhaul. I called the store manager, after being promised a discount by the receptionist. He never returned my call. I eventually had to rent a Uhaul truck, which cost me 4X what the trailer would have. I will NEVER be using uhaul again or recommending this company to anyone. Hands down the worst customer service I have ever experienced in my life.tyson H.
Customer did not leave a comment.John J.
Customer did not leave a comment.JANET W.
Customer did not leave a comment.Tayla M. | Overall Experience
Customer did not leave a comment.Gregory S.
Lights did not work on the trailer, had to take it back to have them fixed. Loaded the trailer only to find out it had a flat tire. Had to wait while they changed all 4 tires. Then I was charged for 2 days instead of one because I had the trailer for too long. Which was because I had to wait for it to be repaired before I could use it. I emailed the GM but have not heard back from him.GREGORY L.
Customer did not leave a comment.Mike D. | First Impressions
Katie was SOOOOO helpful and had amazing customer service well worth noting!!!alicia s. | First Impressions
When I was driving down the highway the back door came open lost some boxes. The receptionist never informed ,me I wouldn't have a ramp to put the furniture into the truck .Vety poor customer service.CHRISTINE S.
Customer did not leave a comment.Chad E.
The drop off experience took me about 2 minutes, it was great! Friendly staff, super quick, unhooked the trailer and I went on my merry way!Ashley L.
Customer did not leave a comment.Catharine F.
Customer did not leave a comment.Kent C.
Customer did not leave a comment.Rodney H.
I was charged $.69 per mile instead of $.59 like I was originally quoted. Then I was also charged for 35 miles instead of 33 miles used. I'm glad I thought enough to take a picture of the mileage and gas before and after. However Enrique helped out. The truck windshield was dirty and you couldn't see out of. The seats we covered in dog hairNIKIELA T.
Customer did not leave a comment.Juan S.
Customer did not leave a comment.Alphonso G.
Very impressed with the Customer service & Experience I had with U-Haul at park hill. Special thanks to Benjamin and another employee (I forget her name), but they were both very helpful!Kendrall S. | First Impressions
We needed a heavy duty moving dolly and ended up using a regular one which got the job done but made our move of heavy objects harder than it needed to be and almost resulted in an injury to my co worker.Jim B.
Customer did not leave a comment.Bruce C.
Customer did not leave a comment.PRISCILIA M.
Everyone working was super helpful and friendly.Carrie D. | First Impressions
Customer did not leave a comment.ANTHONY M.
better instructions for getting the key out of the locker. don't wait until "check in" to approve my use, have me enter those details when i make the rental.Ryan E.
Left signal light didnt work due to a cut wire on the 4plug harness, and trailer hadnt been swept as there was broken glass in it.Samuel C.
Customer did not leave a comment.Isney V.
I don't know. My equipment was ready when promised, staff were all very friendly and everything explained very clearly. Pickup and return of equipment was very quick and efficient.WENDY J.
Customer did not leave a comment.MICHAEL G.
My van was very difficult to get out of the lot. It was parked directly behind another van, and it wasn't easy to back out because there was a bench behind me. It seemed like it was accidentally blocked in.Katherine B.
Customer did not leave a comment.Gregory R.
Your check in person was fabulous I will definitely use your service againMichael G.
Customer did not leave a comment.Ashley v. | Overall Experience
My service was great, but the trailer was not very clean on the inside. I wish I would have taken it to a car wash and sprayed it out. It got our stuff very dirty. Two of the tires on the trailer were also very worn.Richard G.
Enrique is a fantastic employee. He was very patient and showed me how to use the auto transport trailer. I was very hesitant to tow my car but he made sure to show me all the safety procedures and gave me advises on how to drive while towing. Very valuable advices. Thanks to his help I made it home safelyEHAB P.
Better price for returning customer, $460 really hurts to me.... 3rd trailer rented in short period of time... - used 2 days and have to pay for 4 not good- *** Web, Online system have to improve, good but have their bugs... ***Phone Customer service have to improve...MIQUEL F.
The entire staff was friendly and professional. They made an overwhelming experience turn into a manageable one. Thanks to all. Even a my drop off location in Arkansas was pleasant. Thanks again.Francis H.
Customer did not leave a comment.JESSICA M.
Customer did not leave a comment.Hans W.
Customer did not leave a comment.Michael C.
We had a horrible experience trying to verify and get the U-Haul. The after hours online verifying was the worst!Peter G.
the staff were lazy or incompetent.GREGORY B.
Customer did not leave a comment.Rudy A.
Enrique was very professional and extremely helpfulChad J.
When I walked in there was one guy helping customers. The gentlemen who helped me was courteous. He seemed a bit distracted. Suddenly two ladies appeared. The lady at the station next to me was unprofessional. Ultimately the service was fine. Maybe if people are going on break, they can go one at a time.jason G.
Before being sent to this location we were sent to a location that was closed and could not get our truck.Matthew A.
had pre reserved and at that time was told lots of miss information Called the day before picking up the truck and given more wrong info When we picked up the truck Ben was great and told us we could go with a smaller truck and that the insurance that I was told in person was about $40.00 and it turned out to be $120.00 big difference and that a 10 feet truck is ok to tow our car Over the phone was told only a 15ft would tow a car. The person I feel did not want to do any extra work The person who was great was a young man named Ben Ben was great he helped us and made all the changes again Ben was wonderful Thank you BenJEFFREY T.
Customer did not leave a comment.George B.
Great customer service!ZULEMA M.
Customer did not leave a comment.KRISTIN Z.
No person.James C.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Daryle B.
Was late 10 mins and get charged for 2nd full dayGursharan C.
Checking out took about 45 minutes and getting the trailer on to my SUV seemed rush. At check out I chose a drop off location that was 10 minutes from my destination, but after inspecting the contract (days later) I found that the drop off location was different. The drop off location listed on my contract was on the opposite side of the city and added 15 more minutes to my trip. It ended up working out because the worker at the drop off location was very nice and helpful. I'd also like to add: before leaving this location, I did a safety check with a U-Haul rep. He had me turn on my left blinker, right blinker, hazard lights, press on the brakes, and turn on the lights. He gave me the ok and I left. When I was ready to depart to my destination I did my own independent safety check. I found that only the trailer lights would turn on when my vehicle lights were on. The left, right and hazard lights would not work. I tried trouble shooting but was not able to find the problem. I had no other option but to make the trip and drive extra carefully. I believe that if the workers there did not feel rushed or had more staff I don't think I would have had the issues that I did. This was my second experience with this location. The first experience went well, but based on this experience I would not recommend this location to friends.Eddie R.
Uhauls billing system keeps charging me for stuff I did not buy or borrow.Steven C.
Don't change pickup and drop off locations after making reservation.Marco G.
Customer did not leave a comment.Paulette M.
The customer service experience was not as personable as I would have expected. I'll blame covid for that.Corey M.
Customer did not leave a comment.Victoria P.
Benjamin was awesome and very understanding of all my concerns. top notchEric M.
Customer did not leave a comment.rene l. | Overall Experience
Customer did not leave a comment.ROBIN R. | Overall Experience
Enrique at U-Haul Moving & Storage Of Park Hill was a tremendous help. Many thanks.Russell M. | Online Move In
Customer did not leave a comment.Daniel H. | First Impressions
There were several frustrating issues with my experience. I am glad I decided to run over a car full of our items and get the storage unit a week earlier than we are moving because it would have been awful if I had our family (that is helping us move next weekend) sitting around waiting through the mess that was getting our storage unit. They had trouble finding our reservation which wasn't a big deal but a little time consuming. Then when I went to the loading dock and unloaded I found out the unit they gave me had a lock on it. So, I had to reload my items into my car so I wouldn't leave my items unattended and then go to the office to get them to unlock it. There was another person there also waiting for them to unlock his unit as well. Why rent units that are locked? It all seemed super disorganized and like they were understaffed. Then when we opened my unit the alarm went off because they set me up with a pin but didn't tell me that I can only use one of the pin pads by the loading dock door so it wasn't working. After loading all of my stuff into the unit I went back to the office to sort out the pin issue and there was no one there so I stood around for about 10 minutes. I finally found the manager and he helped me. The whole process of dropping off my car load of stuff and getting our unit should have taken 30 minutes but it all took about 1.5+ hours. The staff was nice enough but they are a mess and need more staff. I would not recommend this storage facility.Kathlyn S. | First Impressions
The initial staff was horrible. Flooding ruined property which was not replaced or paid for due to scam insurance. Proper removal of funds not done, And end of storage, found that funds removed after closure of account. Only good comment was cleaning crew was great and always friendly. Horrible place for management!Janie F. | Overall Experience
Excellent customer service very helpful and exained everything very thoroughlyMatthew G. | First Impressions
The one month of free storage is a great perk, and the reason why I'm storing my stuff with U-hual.Otto N. | First Impressions
The staff working when I initially rented my storage space were friendly, however they appeared VERY under-trained as it took 45 minutes of them repeatedly entering the same information into the system and then giving me a storage unit that I didn't request (bigger and climate-controlled).Nicole M. | Overall Experience
I have been using Uhaul on Uninta & Colfax quit frequently This Yr. I got a,email for storage that came in the nick of time. Elisabeth at the Park Hill store, Represented Uhaul as as a very unprofessional business. If not For the,General Manager "Mr.Benjamin Holen" we would have been in a terrible situation. I Give him⭐⭐⭐⭐⭐. He fixed us getting our stuff in Storage. I spent over three hours,back and forth with Elisabeth. Not to mention She was no where to be found for at least ten minutes or so to fulfill her reservation that was made. She choose to Assist everything from from phone payments, digging in her nose with her finger directly in my face to wanting to Assist another customer behind me before finishing her contract obligations with me after accepting my money. She is a Insult to Customer Service as well as Hospitality Management. I'm not sure If I will deal with Uhaul anymore if She represents the Company and I would have no choice but to deal with her. She doesn't deserve one star let alone a job with UhaulCarol C. | First Impressions
Customer did not leave a comment.Edlin O. | Overall Experience
Very impressed and was willing to be flexible with my requestNick M. | First Impressions
Been nothing but problems. Felicia needs to be fired and Jessica. Nobody will ask if youre doing okay nor will they approach you with a nice hello. Also they make people take the uhaul trailers off.Lane W. | Overall Experience
Even though he was alone on a Saturday super busy He still give me a good attitude very helpfulAna A. | First Impressions
BTyree W. | Overall Experience
The clerk who waited on me was very nice ice and took time to explain everything though she was just minutes away from being off work. Greatly appreciate her doing so. Plus, very easy on the eyes.Mark G. | First Impressions
Thank You UHaul!Kathryn O. | Overall Experience
great storage placeDaniel S. | First Impressions
Wonderful customer serviceAlyssa H. | First Impressions
Very well kept n friendly staff. I thank you for your service n helping us with our needs. If we need another storage again we will sure see you guys. Thank youjennie c. | Overall Experience
Thank you uhaul. Thank you to every employee that assisted me today.Kathryn O. | First Impressions
45 min in line. Security system went off for 10 min, no one came. Insecure. Unit was not open for me, despite PAYING for 24 hour access. Had to take truck full home. Unit flooded. TERRIBLE EXPERIENCE.Grace H. | Overall Experience
Quincy was very helpful and piliteKaren C. | Overall Experience
Personnel in Spokane were excellent. However manager in Denver,Tyrone, is anything but pleasant and customer friendly, So, I found a young man at night to clarify my uhaul insurance. Tyrone-no help!Janie F. | First Impressions
Please call me (720) 474-5694 cell ask for ciscoFrancsico S. | First Impressions
The customer service was not good at all, the employees were not properly trained, and i am due a refund and when I go to pick it up I keep getting an excuse as to why I haven't received it yet.HOPE B. | Overall Experience
Super clean with super friendly staffStann N. | Overall Experience
Jordan (I think?) was most helpful. I had a last minute size change on the unit and he was most accommodating. Johnny helped unhook the trailer and receive it. He was very friendly and effervescent.Brea H. | First Impressions
A customer who is repeatedly trying to have their bill corrected and paid but keeps getting billed is ridiculous!!!Nailah A. | Overall Experience
Staff was always helpful and 'positive.' Keep them !Edward L. | Overall Experience
Amazing! These guys really took care of us from the second we stepped out of the truck. Big shout outs to Ione and Tyree who went out of their way to make everything go smoothly for us.Christopher W. | First Impressions
Very good check-in by Jared. He was accommodating, clear about rental arrangements, the facility, security, access, etc. The locker area seems new! It appears there are no lights in units (not good).Edward L. | First Impressions
Super helpful staff! Every step of the way, UHaul worked with me to make my move easy!martine b. | First Impressions
The People were very nice and help i would use this location again.HOPE B. | First Impressions
The staff rocks!!!Kevin T. | First Impressions
Very conventBob K. | Overall Experience
Facility is super clean, smells great. Staff is friendly and helpful. Feel very comfortable leaving my stuff at this location.Stann N. | First Impressions
The gentleman names bill was outstanding. Helped me in every way I needed real bad and made things easier for me. God bless him. He is a employee that you would never wanted to let go and pay weltonya e. | First Impressions
Nadavid p. | First Impressions
People are great. Facility clean. Layout of storage units suck. My units were at least 100 yards from the loading dock. Most of movers pay was for wheeling stuff from unit to dock.Don J. | Overall Experience
Did a very good job setting everything up for me and making sure things went smoothly for me which felt good... The only reason for four and not five stars is the price...I'm from Michigan and cheapermartin c. | First Impressions
My situation was complicated. They helped me work it out. I was very satisfied.Mary J. | First Impressions
Very helpful.charles r. | First Impressions
Thank youPerla M. | Overall Experience
Probably will never use a uhaul service again.Ashton J. | Overall Experience
I asked U-Haul for a drive-up unit with a roll-up door. Instead they sent me to a place that has neither. But Tyree at Park Hill worked very hard to make the best of the situation. Kudos to Tyree!Don J. | First Impressions
Would recommend this facility for the people alone only complaint was the size of the storage unit had to get two units to store all my stuffTom S. | First Impressions
Excellent staff.Courtney M. | First Impressions
Your emergency roadside support service needs to improved.Isabella D. | Overall Experience
All the employees were very friendly and helpful and went above and beyond for us. We are very appreciative for all of their assistance!!Richard C. | Overall Experience
I am waiting for a refund from the rent I paid in November, 2018. Please advise of when this might happen. Then I will be able to give a final rating. Thank you.KATHLEEN M. | Overall Experience
Nice staff, great facility.JONATHAN G. | Reservation
Everything very good.JOHN M. | Overall Experience
Fast shipping thank you!Yu N. | Overall Experience
Wait for service was too longmichael t. | Overall Experience
The facility was is nice, both bathrooms have been out of order for over a month. Micheal is very unpleasant. The GM George made up for it.Josh w. | Overall Experience
Great experience!Julie M. | Overall Experience
very helpfulNicholas L. | Overall Experience
Great experience with truck rental and storage rental.Jubal V. | Overall Experience
Good work uhaul.Peter G. | Overall Experience
Very accommodating. The manager was able to locate and place the Ubox before 24 hour notice which we appreciateBARB M. | Overall Experience
Park hill was great. Honest, helpful, friendly and easy to work with. Getting uhaul answering service when park hill staff was unavailable was not. These representatives were not helpful at all.Thomas S. | Overall Experience
Very nice and the storage area is a A+ on clearness.Helen R. | Reservation
Overall the service was great for my truck and storage unit rental. They were very flexible, professional and friendly.Jubal V. | Reservation
Everyone here was helpful, curteous and respectful. Drop off and pick up was excellent.James P. | Overall Experience
Everyone was always helpful. Staff was excellent.Mary L. | Overall Experience
I did not use this facility. I do not live in CO and have not visited there in over a year. I don't know how you got my email.ELIZABETH R F. | Reservation
I have moved a lot recently and the staff at this location has been the most helpful and friendly by far!Gabrielle G. | Overall Experience
Easy move in, easy move out.Sabrina C. | Overall Experience
Doors were broken so they wouldn’t lock after hours or broken doors locked me out and I could not access my unit. The manager was nice but the rest of the staff was short and lacked customer service.Gustave M. | Overall Experience
Great Uhaul facility all staff were excellent from the moment i walked in to the moment i was scheduled to move out.Excellent!manuel s. | Overall Experience
Overall a great experienceBelinda N. | Overall Experience
Staff provided great service & facility kept very clean with easy secure accessibilityMuriel H. | Overall Experience
General manager was great.He accepted my trailer return and saved me a bunch of time from having to drive further out for my return.great uhaul location.manuel s. | Reservation
Awesome staff!Daniel H. | Overall Experience
Great customer service! Clean facility, easy secure access.Muriel H. | Reservation
Reps are very good and helpful but need more reps as long wait timeBob K. | Overall Experience
The line is always long for customer serviceMARIA H. | Overall Experience
Really great place to have storage or rent a truck / trailer (right off of I-70). Staff are SUPER friendly and helpful even when it's extremely busy. I have recommended this place to lots of people!Catherine W. | Overall Experience
Both drop off & pick up of my U-Box was painless. I think I lucked out, timing wise, as I was helped before a rush of people showed up. The front desk could use some more man power! Overall an APJ D. | Overall Experience
U-Box delivery staff was very accommodating and pleasant. Thank you.Christopher B. | Overall Experience
Mr Billy? he is friendly and helpfulOI K. | Overall Experience
Gets busy in the office and in the road around itDavid N. | Overall Experience
Billy is friendly and helpfulOI KI HEDY R. | Overall Experience
Everyone so polite and nice.DENISE J. | Overall Experience
I want my money back for the last month. The toilet cleaning lady in the back constantly hits the alarm button when customers nare in the back to annoy them. I have it on video actually.audie h. | Overall Experience
Thank youCYNTHIA P. | Overall Experience
Met all my needs well.Christopher L. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!