Customer Reviews for U-Haul Moving & Storage of Pasadena
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pasadena
JOseph A. on
Pickup and Dropoff outstanding experience.
idalia H. on
Kepp it up!!
Olga G. on
Got there before and didn't get my truck until 4:20.
Matthew Y. on
I moved in July of 2018. Left a living room set and a bedroom set. Ended up losing the sofas and king mattress to mold and mice. Mice droppings covered the entire floor when I got everything out.
gibson K. on
Great service and very polite
KRISTINA G. on
It always very easy and welcoming when I visit this location. This is my location anytime I need any thing moved. Thank you for being so helpful
brandt l. on
I have been a uhaul customer for over 30 years, I can’t remember feeling more valued as a customer than the red bluff store made me feel. assisting me dropping off trailer, storage & bottle water
Victor H. on
As technology is ever changing,have u haul associate to explain everything is now pretty much done via phone (condition report of equipment) .just dont assume a customer knows this. As was the response from u haul associate. " I see you have rented before so I just thought" only after I asked I need paperwork to do walk around.
Jose G. on
None
Michael P. on
Always good service from the counter staff.
Lajonda B. on
U guys r great
Steven J. on
Wonderful customer service. Very friendly and smiling. Thank you
ROBERT L. on
Highly competent staff. Minimized the time spent doing paperwork and getting me out the door.
Robert L. on
Greeted immediately. Process was seamless and quick. Staff was friendly and knowledgeable.
Maria Z. on
You all are Awesome!
vanessa K. on
The employees we wonderful,friendly and very helpful
Kenneth T. on
They wouldn’t allow me to drop off elsewhere and couldn’t necessarily explain why. They just said they’d charge me $200 extra. No explanation at all, it became sort of inconvenient. Also, y’all charge by the mile but still require a gas fill-up, that’s not very good for business. I recommend picking one instead of double dipping customers. Subpar performance and I might recommend U-Haul for short notice but I will look for other places next time.
JESSICA V. on
Thank you!!
Raelyn L. on
great service in the rain!!
Cesar M. on
Josefine/Josephine was of great help, I enjoyed my experience renting the UHAUL trailer.
maria z. on
I was very impressed I need a unit for 1month and I ended up getting for free, wow that is awesome. I walked out of there still no believing that i had had it for free. Thanks Uhaul, awesome service.
monica a. on
Thank you!!!
temmy T. on
Well first of all , not this time but last time I rented or leased a truck and trailer at the last minute U-Haul changed the pick up location which was many miles away from where I was originally going to pick it up which put me late bringing it back to the Pasadena location which I had to pay more like 45 to 50 dollars for bringing back late. This time I made reservation 2 days before, gave drivers license's number and all info, needed. when I went to pick up ,first thing was ask DO YOU HAVE YOUR DRIVERS LICENSE, at that time I didn't had to go back home and get drivers license , went back to U-Haul the gentle man put paper work And my license in the folder with all paper work. I dropped off that evening 6:02 the paper work with my drivers license's inside , and the trailer I was thinking if I wasn't going to have to bring it back until the next day maybe I would have a refund or not pay as much for bringing . I started thinking about where was the last time I had my licenses was when the U-Haul agent put it in the folder. The next morning I went to U-HAUL asking to get me paper work that was left in the drop box to get my licenses, the lady told me they threw my paper work away, didn't check on what was inside or anything . I ask if she didn't look on what was inside she told me no that they would throw the paper work away...…..I left U-HAUL WOW WOW WOW
Ricky S. on
Full service U-Haul dealer with all popular equipment readily available. Knowledgeable and friendly staff.
Steven T. on
Very happy I chose this location staff was very helpful and didn’t waste my time they got me exactly what I needed to get it done great job and we will definitely go again
Thelma J. on
The person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.
timothy b. on
Very nice establishment. Wonderful staff.
beatriz b. on
Always there to help and never had a problem
ESTEBAN S. on
Gentlemen named gage or cage provided excellent customer service
mario r. on
The ladies at the front desk were amazing and really helpful
Gilbert B. on
Friendly fast service
Jacob G. on
Best Facility ever!
Maria E. on
There were dead mice in the corridor and in my storage
mary l. on
Very pleased with this facility. Highly recommend their storage and U-haul services.
Nicole A. on
Very nice workers
Jasmine P. on
Service was amazing at this location. Everyone was nice and helpful the whole way.
Jessica P. on
Our rep was very friendly! Very helpful.
MIKE C. on
Thank you very much for making my moving experience a snap...Well Trained and Well Maintained crew Thank You U Haul...
Joseph L. on
No comments.
ANDREA A. on
Great place!
Anthony T. on
The manager was very sweet and helpful. Wonderful staff. Kept facility clean and the hours to enter your storage unit were convenient!
gina j. on
I was especially surprised that the unit was as well kept as it was and past services were already inside the unit.
Claudia R. on
Two big expensive fans that were leaning against the wall the divided the unit behind mine were stolen through some big wide openings ontop of that wall. WsToldNoOneWasLeasingItLieICouldSeeTrashIn it!
WENDY G. on
The place was always clean. The staff was helpful whenever I had an issue. Would highly recommend this location.
Keri W. on
Awesome customer service
janet p. on
FAST EASY
Steve B. on
The staff was awsome.i most defiantly will rent from this place again.
Kathy s. on
Lady at u haul was great but no one said we couldn't pay cash so when we went to get truck.no way to pay so we couldn't get it.very upsetting
Josie G. on
All the workers at this location are prompt kind and hardworking! I would reccomemd all my family and friends to this location specifically.
Antonia E. on
Laura and her brother excellent customer service.
samantha s. on
I had an indoor unit my belongings were molded and covered in that poop.
Sergio d. on
Superxxxxxxxx
LINDA b. on
Great service
Maria E. on
Very unhappy
maria s. on
Staff was not helpful when the elevator broke & I was on the 3rd floor of the storage. I called 3 days in a row & left messages w/customer service no one ever returned my phone call. Worst experience.
megan f. on
The facility and staff were A+++. Very impressed and will use their facility again. Thank you,
melissa c. on
great service
Marguerite K. on
I called and got the call center, I told her about a problem with someone stealing some items off my truck while moving out. The woman told me she would have the manager call me back, it’s been 4 days
Jaime H. on
Lara and her team at U HAUL on Red Bluff in Pasadena are the BEST. From the first contact, everyone was helpful, friendly, professional, and also very honest. I am grateful for you. Thanks a million!!
derric p. on
The associates explained everything I had and needed to do.
Paul T. on
The facility was well light and a clean appearance was always seen. The staff was always helpful. I would recommend UHAUL storage to anyone looking for a storage facility.
darcie j. on
Unit was broken into, no security cameras working at the time or even multiple times thereafter. Security gate removed to be replaced and never completed. Removed my belongings because of these issues
JOSETTE W. on
Unit flooded and my belongings were full of termites will tell everyone to never ever use u haul. Manager was not helpful and she was rude
MINDY L. on
I was denied access to my storage 1st day of move in because staff did not remove their lock, manager wouldnt even call me back. Elevator was out for 2 weeks and still didnt get to talk to manager.
THOMAS A. on
Half the staff was rude without just cause. I am sorry I made the decision to use this location.
ALAYNA A. on
Worse experience ever with the staff, hired crack head emplyees
lakisha b. on
The young guy who work at the uhaul facility was a real sweet person. I had a good experience from start to finish. Thanks U-haul!
jeff h. on
The staff was so friendly and helpful! I had an indoor unit and the halls were very clean, no sign of any pest activity in my unit. They had a controlled access gate they removed, but my stuff was ok.
anthony w. on
Facility is ok enough. They get really busy and overwhelmed. My negative revolve around one particular staff member who would always disappear. Left me standing there 40 min upon move out. Not cool.
Albert Carrol E. on
During move out some employees were going into each empty space for maintenance and each entry they made caused the alarm to go off. Just a suggestion that they should be able to do this quietly.
lora M. on
There were roaches all over the place and it also smelled of urine.. I paid extra to have 24 hour access and yet the sliding door to my building was ALWAYS locked after closing time HUGE inconvenience
jose m. on
The first month I paid $150 for a 10x10 That’s the price for a 10x15 Which is what I had asked for When I measured the storage it indeed was a 10x10 STILL NO REFUND FOR OVERPAYMENT. YOUR FAULT