Customer Reviews for U-Haul Moving & Storage of Pasadena

the customer service was fantastic.

Employees I contacted were very friendly and helpful.

Nothing couldnt ask for better service

Very convenient to be open on a Sunday!

None

Great

The driver door has a hard time shutting and the ignition was hard to start. Other than that the CSRs were great.

Your staff did a great job and corrected what the Corpus Christi location failed to inform me that the truck was to be back by 10am on the second day I was told just to return it on Sunday .

I did have few problems but the gentleman helped me out alot could be more grateful

Just amazing!!!

Cup of coffee while we wait.

Great service and very helpful

Seriously, our experience was perfect. Both the woman at the counter, and the man who brought up our vehicle were personable and helpful.

Great service and as always a nice comfortable truck to use

Very efficient and friendly

Liked that I could make my payment on line. Very nice and clean facility.

Price service location equipment help at counter great Everything good Thanks mac

Truck badly needed windshield wipers and shocks. It did perform well and we completed our move safely

Both young lady’s that helped me were so professional. They even remembered me when I rented from last year. Thanks for being there for us when we need you

Everything was top drawer. It was a great experience.

Just one thing I noticed a small mouse racing thew the drive in between the buildings where I was parked. Trying to get in one of the buildings . I watched for about five minutes. Didn’t make it in.

The employees were both friendly and very helpful. I always use this location, wouldn't use another.

I was not pleased that there were 2 pre auth charges when i checked my bank statement this morning.i hope to see this resolved quickly,not in several business days.the service and the eqipment was great.i will be back,and i will recommend,but being more aware of whats being charged.

Customer service was great at the Red Bluff location in Pasadena, Tx. The staff worked out a fair rate when I didn’t use it as long as intended and they even hooked up the trailer upon pick up and disconnected it for me upon return. Will return for sure!

Everyone was great. I needed a uhaul for 3 days and they delivered. Can’t say that about the location on Spencer.

Ur good ! Thank u !

Keep doing what you doing, great customer service, have used this place couple times now and so far great job

We noticed when we rented the truck that it was full of cockroaches in the storage area maybe you could look at that and check the rentals out for the future

The customer service girl was frustrated because we told her we had already paid for the uhaul and she was saying we owed more money. We asked to speak to a supervisor and while we were trying to resolve the issue she was speaking out saying things like “i’m getting yelled at and I’m trying to help”. She also said that 90 percent of the time the call center mess orders up, so I didn’t understand why she was giving us a hard time to resolve our issue. The customer service rep should be professional at all times. My issue was resolved after the lip service so that’s why I rated average.

Rats everywhere even on your stuff they would not be responsible Bad experience. Las ratas andan por todos lados hasta en tus cosas ellos no se hacen responsables. Pesima experiencia. Rateros en todo

Next time the customer is in South Austin and has to take it North next to Williamson County, after the customer expressly asked to take it somewhere closer in South Austin, this would be ideal. Shea Champagne did not listen to the customer and rushed the customer through having the customer drive the vehicle North to Williamson County causing much confusion.

Love the service

Everyone was very helpful . Most of all-employees are very kind to me . At both locations Kingsville and Pasadena Texas Oh ! thanks for the 30 day free storage..

I always use this location. Equipment always in top condition, and extremely helpful staff.

I was paying for a aircondtion unit never worked every time I complained they told me it was because the door was open but did not make sense my locker was on third floor I finely moved out

My associate came out and fixed my lights and was great help making sure I was 100% ready to go.

Local team was great

Excellent service

My reservation was not correct. I got my truck on 1/4 tank of gas so I had to put gas in it and I put way too much becayse I didnt know and you dont give any credit or anything for returning the truck with more gas then when you got it. Oh but you charge an arm and a leg if it has anything less. No thanks. Will not use uhaul again.

Very friendly and helpfully employees

My reservation was for the Baytown location where I live. The equipment I reserved wasn't there and I had to go to the Pasadena store to get it. What good is the online reservation if the equipment is not there? This is the second time I have had this issue reserving online equipment. The Baytown staff was slow and not very helpful at all. It took over an hour for them to figure out my reserved equipment was not there....

The service guy that helped me was awesome and took care of business very quickly!

I reserved a pickup and a car transport. I was told of two nearby locations that had the equipment I needed so I chose the location on Red Bluff in Pasadena, Tx. Upon arriving I stood at the counter waiting for the representative to complete a telephone call when another associate walked passed me stating, “ She will be with shortly.” The representative completed her telephone call and began to assist me. She informed me the truck and trailer I prearranged would not be available to me stating the truck was not capable of towing my vehicle. I wasted 30 minutes of my time and spent $100 more than I was informed of my original reservation.

Excellent!

The lady that checked me out must have been new, better training would be a plus. The truck had a sticker that said it was inspected and in good working condition, but the ramp is extremely difficult to pull out, and the latch for the door is also difficult to unlock to close. The fuel gauge is also faulty as it doesn’t adjust while you’re pumping, I only needed to fill to ”5/8” and went to over “3/4”. I won’t be renting from U-Haul again.

Thomas was very polite and professional. He is an asset to your company.

Everyone was so helpful ??

Not a thing

None

I had just a lil problem With the installer of my hitch ball putting it into the receiver. Installer had to remove cover from the receiver to be exposed. installer placed cover on the concrete and scratched the cover. Also the screws were not tighten up completely and were lost on my trip. These were the screws for my hitch cover

Very professional staff

Staff very friendly and courteous

I am sorry i cant remember his name he was a white man with shaved head i want to say his name started with a T. Very helpful and friendly. Thank you

Excellent costumer service

The company advertises $19.95 rental charge for in town use, then charges a second $19.95 "rental rate," so I ended up paying $50 for 45 minutes of truck usage. The young lady I first spoke to, Josephina I think, told me there weren't any trucks available at this location, then double booked a truck from a different location. When I called to get it fixed, I spoke to the outside sales dept. and there was a truck available at the original location the entire time, making me almost miss my move out deadline time.

The trailer was well maintained and served its purpose. It wasn’t clean, but I don’t care about that. That staff at this location provided truly “above and beyond” service in helping get a hitch and ball installed and the trailer hooked up. I will rent from UHaul again because of the service I received at this location.

All went well. Dropped off tow dolly after hours. Dropped of truck next day; worked out perfect .

n/a

By far the Beat Uhual in the area , with it being quick and easy and well staffed and customer service being beyond amazing

I moved in July of 2018. Left a living room set and a bedroom set. Ended up losing the sofas and king mattress to mold and mice. Mice droppings covered the entire floor when I got everything out.

I have been a uhaul customer for over 30 years, I can’t remember feeling more valued as a customer than the red bluff store made me feel. assisting me dropping off trailer, storage & bottle water

Greeted immediately. Process was seamless and quick. Staff was friendly and knowledgeable.

Thank you!!

I was very impressed I need a unit for 1month and I ended up getting for free, wow that is awesome. I walked out of there still no believing that i had had it for free. Thanks Uhaul, awesome service.

Thank you!!!

The person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.

Very nice establishment. Wonderful staff.

Always there to help and never had a problem

Gentlemen named gage or cage provided excellent customer service

The ladies at the front desk were amazing and really helpful

Friendly fast service

Best Facility ever!

There were dead mice in the corridor and in my storage

Very pleased with this facility. Highly recommend their storage and U-haul services.

Very nice workers

Service was amazing at this location. Everyone was nice and helpful the whole way.

Our rep was very friendly! Very helpful.

Thank you very much for making my moving experience a snap...Well Trained and Well Maintained crew Thank You U Haul...

No comments.

Great place!

The manager was very sweet and helpful. Wonderful staff. Kept facility clean and the hours to enter your storage unit were convenient!

I was especially surprised that the unit was as well kept as it was and past services were already inside the unit.

Two big expensive fans that were leaning against the wall the divided the unit behind mine were stolen through some big wide openings ontop of that wall. WsToldNoOneWasLeasingItLieICouldSeeTrashIn it!

The place was always clean. The staff was helpful whenever I had an issue. Would highly recommend this location.

Awesome customer service

FAST EASY

The staff was awsome.i most defiantly will rent from this place again.

Lady at u haul was great but no one said we couldn't pay cash so when we went to get truck.no way to pay so we couldn't get it.very upsetting

All the workers at this location are prompt kind and hardworking! I would reccomemd all my family and friends to this location specifically.

Laura and her brother excellent customer service.

I had an indoor unit my belongings were molded and covered in that poop.

Superxxxxxxxx

Great service

Very unhappy

Staff was not helpful when the elevator broke & I was on the 3rd floor of the storage. I called 3 days in a row & left messages w/customer service no one ever returned my phone call. Worst experience.

The facility and staff were A+++. Very impressed and will use their facility again. Thank you,

great service

I called and got the call center, I told her about a problem with someone stealing some items off my truck while moving out. The woman told me she would have the manager call me back, it’s been 4 days

Lara and her team at U HAUL on Red Bluff in Pasadena are the BEST. From the first contact, everyone was helpful, friendly, professional, and also very honest. I am grateful for you. Thanks a million!!

The associates explained everything I had and needed to do.

The facility was well light and a clean appearance was always seen. The staff was always helpful. I would recommend UHAUL storage to anyone looking for a storage facility.

Unit was broken into, no security cameras working at the time or even multiple times thereafter. Security gate removed to be replaced and never completed. Removed my belongings because of these issues

Unit flooded and my belongings were full of termites will tell everyone to never ever use u haul. Manager was not helpful and she was rude

I was denied access to my storage 1st day of move in because staff did not remove their lock, manager wouldnt even call me back. Elevator was out for 2 weeks and still didnt get to talk to manager.

Half the staff was rude without just cause. I am sorry I made the decision to use this location.

Worse experience ever with the staff, hired crack head emplyees

The young guy who work at the uhaul facility was a real sweet person. I had a good experience from start to finish. Thanks U-haul!

The staff was so friendly and helpful! I had an indoor unit and the halls were very clean, no sign of any pest activity in my unit. They had a controlled access gate they removed, but my stuff was ok.

Facility is ok enough. They get really busy and overwhelmed. My negative revolve around one particular staff member who would always disappear. Left me standing there 40 min upon move out. Not cool.

During move out some employees were going into each empty space for maintenance and each entry they made caused the alarm to go off. Just a suggestion that they should be able to do this quietly.

There were roaches all over the place and it also smelled of urine.. I paid extra to have 24 hour access and yet the sliding door to my building was ALWAYS locked after closing time HUGE inconvenience

The first month I paid $150 for a 10x10 That’s the price for a 10x15 Which is what I had asked for When I measured the storage it indeed was a 10x10 STILL NO REFUND FOR OVERPAYMENT. YOUR FAULT