Customer Reviews for U-Haul Moving & Storage of Pasadena

Very nice young man at counter explained everything and getting and returning very fast

Great customer service.

U-Haul is the best storage nice n clean love my spot with air conditioning Avery time I go always see them cleaning ladies they do a great clean maintaining to keep the building super clean , the office people are very friendly with respect never would go to another place , Y’all awesome Thanks

The staff was very professional and exceeded my expectations. Checking out and checking in the trailer I rented required little effort. Overall it was a very pleasant experience.

Very good experience. They were very professional. Thank you

Don't report your customers to the police that vehicle is stolen when it wasn't. As well as lie to your customer over he phone saying they reached out to the police to handle the matter to find out the next morning from a manager that it actually wasn't. I was put at risk for a felony charge for something I just paid you 2,400 in rental fee the month before and have receipts.

Zero recommendations for improvement. Troy is very professional and helpful. I will continue to use this location moving forward. This store was clean and organized. And customer service was 5 star!! ⭐️ ⭐️⭐️⭐️⭐️

Return to the previous policy of allowing the $19.99 a day rental for the 8 ft pickup to be done with a debit card. We have rented that way previously through your company without a problem but was unable to do so this time which forced me to upgrade to the 10 ft box truck which added approximately $80 to the original bill.

Great customer service

This place was easy going and good service I will use them again thanks

Everything was great you do not have to improve nothing

Everyone was so nice and helpful thanks again for the help

I'm very satisfied with the customer service, the person at the counter was extremely professional, I arrived a few minutes before the store was open, but person in the store came out and opened the doors for me, so I won't be waiting outside

Pay closer attention to the maintenance of your vehicles. Drivers side wiper blade was damaged and should have been replaced...a cheap fix when it comes to customer safety. Linkage in column shifter was extremely loose, had hard time getting into directional gear needed. Inner face of the windshield was filthy.

My husband tried to pay in cash. They gave him part of his change and said that they would give him the rest when he returned the equipment because they did not have money. I think that he did not get the correct change. Of course, I am not sure because there was no receipt. Kind of shady.

Worked for U-Haul/Moverworld in late 80's always used there equipment.

Good service. No complaints.

It's all I hope for good service Very professional

Not charge one dollar Thursday and Friday on top of the rental. Some of us aren't made of money and this became a costly rental because of the mileage some I couldn't use the toll to cut into the miles. Mileage rates should be the same every day of the week.

Coffee and donuts would be nice. Just kidding! I was in and out in 20 mins., excellent staff. I did the on-line check-in. All my info was there. They verified my DL, ran my credit card, and then attached the motorcycle trailer to my SuV. They verified the lights and blinkers before departure. The return was faster...the attendant was waiting; flagged me over, disconnected the trailer, emailed my receipt, and gone in 8 mins. The place was very clean; nice inventory inside. My go-to place for rentals.

Good job

I do quite a bit of business here, and always receive professional and friendly assistance. Thank you!

Never had an indoor storage unit before but this place was nice, clean well lit and very accessible even in late hours.

Don't know how it could have been better. The rep I dealt with was great. Very helpful and professional. Have been to this location in the past and will use when needed in the future. Thank you

There is a substantial U-Haul location in Baytown, TX that does not keep a trailer of this size on hand, I have to drive over 35 miles to get and then to return the trailer to Pasadena when the Baytown store is just 4 or 5 miles from my home.

Troy warren was very efficient, professional and friendly. He explained some details and checked to verify I did it right. I always use this location for hauling needs.

Everyone was very nice

The people at the u haul on red bluff road were helpful in helping get a truck, but when I came back to return the truck a day early, I asked for a credit since I returned it by 10:30 a day early and they told me that I would not get a refund of any kind. Needless to say, I was not happy at all with u haul since I felt like that I should get a refund of some sort, since I turned the truck in one whole day early. I don't think that is fair of u haul to charge a customer if they return a truck or trailer late, but aren't willing to give a refund, especially when it is returned a little more than 24 hours earlier than what was on the contract.

laura the manager and her crew do a great job

The customer service representative was absolutely awesome the truck however what is kind of a nightmare. The handle for the window crank came off in my hand the minute I got in the truck the sunvisor kept falling down because it wouldn't stay in place it clearly doesn't fit, neither one of the lighters would work so I couldn't plug in my phone charger it had no charger outlets but I couldn't even plug in my charger. I know that these are minor things but I only needed the truck for a few hours I think I had it for two I really needed my phone and the battery died I really need to charge it at this point as I needed to navigate to where I was going to pick up the bed I really love your company I just need some minor creature comfort's when I spend money like that

wiper blades need changed

Be polite, informative, cleaner, and prompt

Good and friendly service.

Employees were friendly and helpful at pickup and drop off.

I asked for furniture dollies..they said ok they can do that..I get there and they said they didn't have any availability. I wish they would let ppl know this ahead of time so they can be prepared..and this isn't the first time they messed up mine and other people's schedules..

nothing , customer service was good

All the equipment isn't one way rental. All the unit's should be available for one way rentals. Some moves are not local and having to bring the unit back to the same store you rented from is not beneficial to the customer, and causes extra hassle and expense. I was not happy about having to bring the unit back to Texas after delivering furniture to Mississippi.

excellent service

It was a fast and efficient service both for renting and returning the equipment and very good condition of the vehicles

Good place

No comments. I was satisfied with the service,

Fastest I have been in and out ever

All was great

Have better running trucks especially with someone like me a 60 yr grandma it was not fun using a bad running truck n when i was tell staff they were not concerned about my safety

Muy seguro y limpio agradecido por la atención

The dolly that I ordered was not in the truck and I still got charged for it.

Nothing great job

The whole staff was very friendly and helpful ,the process was fast and easy.thumbs up to all staff

After upgrading lockers we had to switch 3 times because they didn't know which ones had locks on them from housekeepers or personal use. Took 2 hours to get started loading our unit.

Todo muy bien 👌 excelente servicio 😊

My storage experience was great! The guy I dealt with was thorough and very nice. However, check in 4 my uhaul vehicle was HORRIBLE! The website would not upload my pic on step 5 of 5 and after being on hold with uhaul's corp office for almost 45 minutes, I took a screenshot of the page and dropped the key in the drop box! Now I have to get up at 7am ro call the location!

I’m glad you’re there for me to get the To get the unit I needed in a quick short time ... thank you 😊

Thank You So Much . We would Rent Again.

El personal muy atentos y profesional

This facility meet our needs, staff very friendly. Facility clean and secure.

Everything here was fine, had no problems getting my stuff in and out, until I had to deal with the staff. The staff is lazy in doing what needs to be done in a timely fashion. Even after leaving the unit, Calling ahead of time TWICE, to make sure I’ll be taken out of the system, my card still gets charged and with an added late fee?? When I call the guy on the phone he says “we’re probably too busy to do a walk through on the unit. “ wow, how reassuring..

Closing on my new home was delayed, having the first month free storage with truck rental was truly a blessing when I had the stress and uncertainty of where to put my stuff from selling my first home. The whole experience at this location was excellent.

The uhaul staff was most pleasing and Very courteous and helped me in any way they could Thank you job well done

Very helpful and knowledgeable would recommend to anyone and I'll use them again.

If I had to use a storage again. It would be with y'all. My experience was perfect. The staff really look out for there customer's. And have a honest staff. And all my belongings was taking care of. And the staff went as far as letting me know my storage was not locked properly by my mistake. And called me to let me know. Was relief that went out of there way. To let me know and it was corrected by me. So many thanks. I would really recommend anyone to y'all. Thanks again .

Real good place to store your things ,nice clean storages, will recommend to friends

Great

Your staff did a great job and corrected what the Corpus Christi location failed to inform me that the truck was to be back by 10am on the second day I was told just to return it on Sunday .

I did have few problems but the gentleman helped me out alot could be more grateful

Great service and very helpful

Liked that I could make my payment on line. Very nice and clean facility.

Just one thing I noticed a small mouse racing thew the drive in between the buildings where I was parked. Trying to get in one of the buildings . I watched for about five minutes. Didn’t make it in.

Rats everywhere even on your stuff they would not be responsible Bad experience. Las ratas andan por todos lados hasta en tus cosas ellos no se hacen responsables. Pesima experiencia. Rateros en todo

Everyone was very helpful . Most of all-employees are very kind to me . At both locations Kingsville and Pasadena Texas Oh ! thanks for the 30 day free storage..

I was paying for a aircondtion unit never worked every time I complained they told me it was because the door was open but did not make sense my locker was on third floor I finely moved out

Very friendly and helpfully employees

By far the Beat Uhual in the area , with it being quick and easy and well staffed and customer service being beyond amazing

I moved in July of 2018. Left a living room set and a bedroom set. Ended up losing the sofas and king mattress to mold and mice. Mice droppings covered the entire floor when I got everything out.

I have been a uhaul customer for over 30 years, I can’t remember feeling more valued as a customer than the red bluff store made me feel. assisting me dropping off trailer, storage & bottle water

Greeted immediately. Process was seamless and quick. Staff was friendly and knowledgeable.

Thank you!!

I was very impressed I need a unit for 1month and I ended up getting for free, wow that is awesome. I walked out of there still no believing that i had had it for free. Thanks Uhaul, awesome service.

Thank you!!!

The person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.

Very nice establishment. Wonderful staff.

Always there to help and never had a problem

Gentlemen named gage or cage provided excellent customer service

The ladies at the front desk were amazing and really helpful

Friendly fast service

Best Facility ever!

There were dead mice in the corridor and in my storage

Very pleased with this facility. Highly recommend their storage and U-haul services.

Very nice workers

Service was amazing at this location. Everyone was nice and helpful the whole way.

Our rep was very friendly! Very helpful.

Thank you very much for making my moving experience a snap...Well Trained and Well Maintained crew Thank You U Haul...

No comments.

Great place!

The manager was very sweet and helpful. Wonderful staff. Kept facility clean and the hours to enter your storage unit were convenient!

I was especially surprised that the unit was as well kept as it was and past services were already inside the unit.

Two big expensive fans that were leaning against the wall the divided the unit behind mine were stolen through some big wide openings ontop of that wall. WsToldNoOneWasLeasingItLieICouldSeeTrashIn it!

The place was always clean. The staff was helpful whenever I had an issue. Would highly recommend this location.

Awesome customer service

FAST EASY

The staff was awsome.i most defiantly will rent from this place again.

Lady at u haul was great but no one said we couldn't pay cash so when we went to get truck.no way to pay so we couldn't get it.very upsetting

All the workers at this location are prompt kind and hardworking! I would reccomemd all my family and friends to this location specifically.

Laura and her brother excellent customer service.

I had an indoor unit my belongings were molded and covered in that poop.

Superxxxxxxxx

Great service

Very unhappy

Staff was not helpful when the elevator broke & I was on the 3rd floor of the storage. I called 3 days in a row & left messages w/customer service no one ever returned my phone call. Worst experience.

The facility and staff were A+++. Very impressed and will use their facility again. Thank you,

great service

I called and got the call center, I told her about a problem with someone stealing some items off my truck while moving out. The woman told me she would have the manager call me back, it’s been 4 days

Lara and her team at U HAUL on Red Bluff in Pasadena are the BEST. From the first contact, everyone was helpful, friendly, professional, and also very honest. I am grateful for you. Thanks a million!!

The associates explained everything I had and needed to do.

The facility was well light and a clean appearance was always seen. The staff was always helpful. I would recommend UHAUL storage to anyone looking for a storage facility.

Unit was broken into, no security cameras working at the time or even multiple times thereafter. Security gate removed to be replaced and never completed. Removed my belongings because of these issues

Unit flooded and my belongings were full of termites will tell everyone to never ever use u haul. Manager was not helpful and she was rude

I was denied access to my storage 1st day of move in because staff did not remove their lock, manager wouldnt even call me back. Elevator was out for 2 weeks and still didnt get to talk to manager.

Half the staff was rude without just cause. I am sorry I made the decision to use this location.

Worse experience ever with the staff, hired crack head emplyees

The young guy who work at the uhaul facility was a real sweet person. I had a good experience from start to finish. Thanks U-haul!

The staff was so friendly and helpful! I had an indoor unit and the halls were very clean, no sign of any pest activity in my unit. They had a controlled access gate they removed, but my stuff was ok.

Facility is ok enough. They get really busy and overwhelmed. My negative revolve around one particular staff member who would always disappear. Left me standing there 40 min upon move out. Not cool.

During move out some employees were going into each empty space for maintenance and each entry they made caused the alarm to go off. Just a suggestion that they should be able to do this quietly.

There were roaches all over the place and it also smelled of urine.. I paid extra to have 24 hour access and yet the sliding door to my building was ALWAYS locked after closing time HUGE inconvenience

The first month I paid $150 for a 10x10 That’s the price for a 10x15 Which is what I had asked for When I measured the storage it indeed was a 10x10 STILL NO REFUND FOR OVERPAYMENT. YOUR FAULT