Customer Reviews for U-Haul Moving & Storage of Pasadena

3,737 reviews

3536 Red Bluff Rd   Pasadena, TX 77503
(Left of San Jacinto Elementary School)

(713) 475-9291

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 475-9291

3536 Red Bluff Rd
Pasadena, TX 77503
(Left of San Jacinto Elementary School)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Costumer service was great Thank you

EDDEY C. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Daniel N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Kristi S. 
Rating:
1.0

Use the 24 seven service requested rental and a dolly at picked up which was scheduled for 8 AM The location does not open till nine so again no dolly was available in the truck as requested had to wait till opening to get a dolly very upsetting what was the purpose of doing the no contact 24 seven service if I still had to wait for the location to open

Elsa S. 
Rating:
5.0

Customer did not leave a comment.

Vera P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Always good service at the location on Red Bluff in Pasadena, TX

Richard H. 
Rating:
5.0

Customer did not leave a comment.

MILTON G. 
Rating:
5.0

Todo bien:,facilidades, atención e interesados en ayudar.

Matias S.  |  First Impressions 
Rating:
4.0

All good 👍

drrick H. 
Rating:
5.0

Customer did not leave a comment.

EDWINB C. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
2.0

There were no carts available all three times I went to take things. My unit was in a second floor. Only way to reach my unit was using stairs. Very difficult hauling things up stairs by yourself then having to carry everything halfway down the building because there were no carts. If the sliding door closed before I could get things inside (remember no cart to load stuff on and take in at one time), I had to re-enter my access number. Not very impressed with this rental unit.

Terri L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Everett F. 
Rating:
1.0

We were way over charged for the truck. We only drove it to across the street to move to one unit to a larger one and was charged for 24 miles. Never drove it anywhere else. Would not recommend this area rental to anyone. Very dissatisfied with the service

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

juan p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Super helpful and friendly staff

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia P. 
Rating:
5.0

Great customer service 👏 👌

Larissa P. 
Rating:
5.0

Customer did not leave a comment.

shawndrika t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
4.0

There was some trash and flat cardboard pieces left in the trailer.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Deann R. 
Rating:
4.0

Make sure the cabs are clean —- your staff is overall wonderful

Cheri C. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Asked for tires to be inspected prior to leaving, due to distance of travel and weight of towing vehicle. In El Paso, developed a flat tire, had to wait 2 hours for claims to help us. Overall poor experience

Marlow H. 
Rating:
3.0

It seemed as though the air conditioner was not working and climate controlled storage

Samantha P.  |  Overall Experience 
Rating:
3.0

Place of pick up was nice and people were very helpful. But the truck itself is horrible. Worst seats they can have can barely adjust them, radio sounds terrible there's no USB port to listen to your phone or even charge it. Mirror are adjusted manually. There's no way you can see the car you're towing while on the run. No cruise control? Really for a truck you use to cross the country there's no cruise control.

Juan Carlos S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer A.  |  First Impressions 
Rating:
5.0

I go to this location all the time and they always take care of me I've never had any complaints

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
4.0

Very friendly staff, very informative and helpful. Would recommend to everyone

Anthony M. 
Rating:
5.0

I called the location on red bluff in Pasadena after three rings it went to a central location which I do not like. I want to speak to someone at the location I called. Please try and fix this problem

MICHAEL M. 
Rating:
5.0

I have a storage unit as well. We rented a 15ft truck and everything went smoothly. Could not have asked for a better process. Thank you U-Haul.

Patricia E. 
Rating:
4.0

Customer did not leave a comment.

Albert A.  |  First Impressions 
Rating:
5.0

was a awesome location and awesome customer service 🤠

Kristen C. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Maurice D.  |  First Impressions 
Rating:
1.0

Not charge extra when a rental is turned in early and then asked to put gas in it before the return time. But the employee was in Cleveland so I could not put gas into a quarter of a tank even though it would have been done before the truck was due back. So I got charged $66.00 because the employee was not at the sight. That is just wrong and I even explained the issue.

Sheila S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Lopez F.  |  Overall Experience 
Rating:
5.0

Very good service

SAMUEL M. 
Rating:
5.0

I called the location i wanted to use and it went to a central location. I want to speak to the location I called. This is a problem for me I like talking to the personal at the location I am going to use.

MICHAEL M. 
Rating:
2.0

The manager did not put in information now they are trying to charge me for gas and I do not know what else. I called and left my number two weeks ago not one person has contacted me except to tell me I owe 130 more dollars for what. Not acceptable.

JOYCE M. 
Rating:
5.0

Customer did not leave a comment.

Tamara C. 
Rating:
5.0

Nothing. Everything about the Pasadena Red Bluff location is awesome. Especially Evelyn and the other front desk reps.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Romelia D.  |  Overall Experience 
Rating:
5.0

Always open and very helpful

TAMMY G. 
Rating:
5.0

None

estella G. 
Rating:
5.0

Customer did not leave a comment.

Maurice D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacy S. 
Rating:
3.0

Had to move from the 3rd floor with dillies cause they didn’t have any carts

Shelly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dallas G. 
Rating:
5.0

All good no changes are needed. The crew was very helpful and receptive. U-Haul Rocks!!

Lance S. 
Rating:
5.0

Keep up the great work! Friendly staff as always.

Christian R. 
Rating:
1.0

I reserved a drive up unit 4 months ago. I am disabled, when I arrived I was told that there was no drive up units available. I was given an indoor unit on the second floor. I saw a drive up unit empty when I was there.I will never use uhaul again!!!!

Latisha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
5.0

Nothing! Just keep doing it, because they're already doing it.

Marcus R. 
Rating:
5.0

Well to be honest,it started out a little shaky at first ,but as soon as I mentioned my conversation with the regional manager, we received confermation and guarentee of our 2 26ft trucks .and they were very polite, and helpful.it was very pleasant and helped to us with our kids camp at life committee church.you get 5 stars from us!!!!!

life comm G. 
Rating:
5.0

Always friendly and helpful and professional

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Michelle R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laura B. 
Rating:
5.0

We returned equipment after hours and it was a very easy process!

Kristi D. 
Rating:
5.0

Uhaul was great. Stay away from any of the moving help available from Uhaul at all cost

Christopher N. 
Rating:
4.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Easy in and out

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

Customer did not leave a comment.

Marvin R. 
Rating:
1.0

I had a reservation and they rented out my trailer to my brother but under my name.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

petra patsy t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff Strother S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Very friendly and helpful

ida D. 
Rating:
5.0

Always helpful and the service is fast.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

rosa d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney C. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Cruise control

David B. 
Rating:
4.0

Customer did not leave a comment.

allan B. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
1.0

They rented me a U-Haul truck that is defective! While on the road, the "check engine cap" came on and the truck would do a jerking motion on and off throughout my travel time on the road. I had to call the Roadside Service twice! One of the auto trailer tire blew-out while I was at the Texas/New Mexico border. The front driver side tire on the truck had a screw on it that I discovered while I was in Cabazon, CA. My travel time was delayed for three days!

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

andrea M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector P. 
Rating:
5.0

Customer did not leave a comment.

Pedro D. 
Rating:
5.0

Customer did not leave a comment.

BOBBY E. 
Rating:
3.0

My tire blew out as soon as I turned into 35 to return my U-Haul please check people tires before you put them on the road

wilmata P. 
Rating:
5.0

Customer did not leave a comment.

Gordon G. 
Rating:
5.0

With less than 10 minutes left in their day, the employees directed me to a drop-off spot, detached the trailer, verified cleaning and had me out in about three minutes. All the while, they were very gracious.

George C. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
4.0

Customer did not leave a comment.

Ottmar S. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
2.0

Customer service wasn't very friendly

Freddie S. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Hugo R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Don made our trip possible by installing hitch. Felt very confident about pulling the cargo trailer. Knew it was a job well done.

Maria C. 
Rating:
5.0

Great people there helpful an friendly

Danny I. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
3.0

Please not that the deposit is not refundable

Damien M. 
Rating:
1.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer service was excellent

Desiree L. 
Rating:
4.0

Customer service was great everything went very smooth

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Daryl J. 
Rating:
5.0

Very easy rental. Everything was ready when I arrived for pick up.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

deborah M. 
Rating:
5.0

Customer did not leave a comment.

Tamika H. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Florentino A. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

The only thing I would recommend is having two people work the front desk the first time we got there there was like 5 people in line and only one lady behind the desk trying to help an older couple understand all the fees and it was taking a little while we left to go take care of some other stuff and then came back and there was like nobody in line but then there was two people behind the desk

Scott K. 
Rating:
5.0

I wasn't there long enough to notice anything bad other than there wasn't much parking

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

Sandro A. 
Rating:
5.0

Shawntay is very professional and helpful!

Theron P.  |  First Impressions 
Rating:
5.0

When comparing price, convenience, and accessibility to competitors, there was no competition. On the occasions I’ve needed storage and/or vehicles, UHAUL has always come through.

ALBERT V.  |  Overall Experience 
Rating:
3.0

A little pricey

barbie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Thank you

Christopher R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony V.  |  Overall Experience 
Rating:
1.0

Closed my account, still getting charge

Robert S.  |  Overall Experience 
Rating:
5.0

Staff was so helpful..Thankyou

ANTEL C.  |  First Impressions 
Rating:
5.0

No trouble at all

byron m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATRICE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benita R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emma p.  |  Overall Experience 
Rating:
5.0

the storage facilities were the cleanest and best maintained I have ever used ,and I have used many different ones over the years. Would highly recommend this site.

Albert F.  |  Overall Experience 
Rating:
2.0

Rented a storage unit and truck. Could not access the unit after hours during move in because I was not given an access key or code. I will now be forced to rent another truck for an additional day.

Ashley L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan C.  |  Overall Experience 
Rating:
5.0

Great place and I'll be back.

thomas f.  |  Overall Experience 
Rating:
5.0

Great customer service, very helpful and clean storage units. Definitely will recommend for all moving and storage needs.

heidi J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TELICIA D.  |  Overall Experience 
Rating:
5.0

I deeply appreciate the service provided to me, a customer by Donald at the Red Bluff rd., Pasadena TX location. He was very friendly, always available and above all very knowledgeable. I thank him for his sincerity and his diligence

VENKAT S.  |  Overall Experience 
Rating:
5.0

After 7pm the sliding glass doors did not open. Overall I give 6 stars. Courtesy, no attitude when I was confused. Thank you Charles for far beyond support.

SABRINAM T.  |  First Impressions 
Rating:
5.0

Great customer service . Really appreciate their help. Will definitely recommend for all moving and storage needs.

heidi J.  |  First Impressions 
Rating:
4.0

Staff were very friendly and helpful. Storage unit was clean and sturdy. Only problem was the door on the front of the unit was a regular size door which made it more difficult to get our bigger furniture in the unit. Everything else went off without a hitch.

Garrett w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Path G.  |  First Impressions 
Rating:
2.0

Storage unit rented out is supposed to be climate control but it’s really hot. Will have to relocate my things from the unit to another facility soon so they will not be damaged from humidity.

Evelyn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcella C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jennifer m.  |  First Impressions 
Rating:
5.0

Pleasant overall experience!!

RAUL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMIE W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Detrick S.  |  First Impressions 
Rating:
4.0

Closing out the unit was the only slow part.

ANTHONY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William H.  |  Online Move In 
Rating:
5.0

The unit was very clean and I love the fact that the units are alarmed

Lucinda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah p.  |  Overall Experience 
Rating:
5.0

I signed up online. It was seamless and easy. I like the month to month plan Most require long term contracts. Very pleased.

David S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna G.  |  First Impressions 
Rating:
4.0

My experience was wonderful the person that helped us was very nice very professional and I found no fault

sable m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose F.  |  Overall Experience 
Rating:
5.0

I do have questions about my concern that there may be homeless people living inside there. Because I noticed right at the last month that I had my storage there and there seem to be people coming and going in and out and sitting around the outside but yet going inside caring a chair and going up the elevator but yet coming outside at time to sit outside and smoke. Not sure if they are renting a storage to live in. That concerns me.

Silvia S.  |  Overall Experience 
Rating:
4.0

Clearer markings on entry doors especially on bldg A. Also maintaining clear drive thru lot as cars blocked cross and side of bldg A

Debra B.  |  Online Move In 
Rating:
4.0

Laura the manager was very friendly and helpful .The storage area was spotless (never seen a storage building this clean) . The one month free storage that came with a truck rental was both unexpected and a God send !

Albert F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri l.  |  Overall Experience 
Rating:
5.0

Started out very bad had to wait a month for trailer hitch that was already there at a place where they had install setup with out informing me .. Then couldn't be installed because they said my frame was to bad ... So then had to rent a !0' truck and auto carrier which trippled my price . Then called day before an said was it ok to take a 15' truck was all they had for the same price but later when i drove by they had 10' trucks . So had a very stess full time started this way ahead of time first week of Sept. for the trip i was taking at end of October left Michigan 10/25/21 Thx for the discount that was provided an upgrade on Auto carrier But really didn't like the bigger truck i'm sure i spent more in gas driving that. Was a very stressed out an worried for 7 weeks. Thanks Corporate for discount after almost an 7 week run around. (:) Michael

MICHAEL DAVID B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark-Anthony R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika H.  |  First Impressions 
Rating:
5.0

I love the fact that yall give us 24 hour access to our unit!!

thomas f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ray H.  |  First Impressions 
Rating:
5.0

Thank you for my free month! This facility is nice and it was exactly what I needed until my house got finished. Thank you!

Dana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanita J.  |  Online Move In 
Rating:
5.0

The very best in Houston, TX! Hired 3 Men movers to relocate some of my valuable items and they did a great job and the on-site team at U-Haul Red Bluff were very accommodating to me and my movers. Everyone went above and beyond for me by meeting all my requests. They paid attention to the little things that were important to me, and that made the difference. The climate controlled area is very nice. Great temperature and very clean! Shiny surfaces too! The free month and low rental costs is also a huge bonus! 5 Stars! David T. (Galleria - Houston, TX area)

david t.  |  First Impressions 
Rating:
5.0

👍

Eliu V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tia j.  |  First Impressions 
Rating:
5.0

Very helpful and time efficient

Evelyn T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lucille g.  |  Overall Experience 
Rating:
5.0

Muy buenos trabajadores muy amables y respetosos. Dios me los Bendiga y si alguien me pregunta llo los recomiendo.

MARTIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haley B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

rafael r.  |  Overall Experience 
Rating:
4.0

I had problems with the swipe card they had given me. The problem is yet to be solved. I believe the Manager would look into it today and communicate with me.

VENKAT S.  |  First Impressions 
Rating:
5.0

Just need someone to explain the scan card alarm thing. Still not Clear on how to use it

Dana B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isaac L.  |  Overall Experience 
Rating:
5.0

Nice and clean Well maintained

max o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olga g.  |  Overall Experience 
Rating: