Costumer service was great Thank you
EDDEY C.Customer Reviews for U-Haul Moving & Storage of Pasadena
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Use the 24 seven service requested rental and a dolly at picked up which was scheduled for 8 AM The location does not open till nine so again no dolly was available in the truck as requested had to wait till opening to get a dolly very upsetting what was the purpose of doing the no contact 24 seven service if I still had to wait for the location to open
Elsa S.Always good service at the location on Red Bluff in Pasadena, TX
Richard H.Todo bien:,facilidades, atención e interesados en ayudar.
Matias S. | First ImpressionsAll good 👍
drrick H.There were no carts available all three times I went to take things. My unit was in a second floor. Only way to reach my unit was using stairs. Very difficult hauling things up stairs by yourself then having to carry everything halfway down the building because there were no carts. If the sliding door closed before I could get things inside (remember no cart to load stuff on and take in at one time), I had to re-enter my access number. Not very impressed with this rental unit.
Terri L. | Online Move InWe were way over charged for the truck. We only drove it to across the street to move to one unit to a larger one and was charged for 24 miles. Never drove it anywhere else. Would not recommend this area rental to anyone. Very dissatisfied with the service
Robert R.Super helpful and friendly staff
Paul H.Great customer service 👏 👌
Larissa P.There was some trash and flat cardboard pieces left in the trailer.
Richard H.Make sure the cabs are clean —- your staff is overall wonderful
Cheri C.Asked for tires to be inspected prior to leaving, due to distance of travel and weight of towing vehicle. In El Paso, developed a flat tire, had to wait 2 hours for claims to help us. Overall poor experience
Marlow H.It seemed as though the air conditioner was not working and climate controlled storage
Samantha P. | Overall ExperiencePlace of pick up was nice and people were very helpful. But the truck itself is horrible. Worst seats they can have can barely adjust them, radio sounds terrible there's no USB port to listen to your phone or even charge it. Mirror are adjusted manually. There's no way you can see the car you're towing while on the run. No cruise control? Really for a truck you use to cross the country there's no cruise control.
Juan Carlos S.I go to this location all the time and they always take care of me I've never had any complaints
ROBERT C.Very friendly staff, very informative and helpful. Would recommend to everyone
Anthony M.I called the location on red bluff in Pasadena after three rings it went to a central location which I do not like. I want to speak to someone at the location I called. Please try and fix this problem
MICHAEL M.I have a storage unit as well. We rented a 15ft truck and everything went smoothly. Could not have asked for a better process. Thank you U-Haul.
Patricia E.was a awesome location and awesome customer service 🤠
Kristen C.Not charge extra when a rental is turned in early and then asked to put gas in it before the return time. But the employee was in Cleveland so I could not put gas into a quarter of a tank even though it would have been done before the truck was due back. So I got charged $66.00 because the employee was not at the sight. That is just wrong and I even explained the issue.
Sheila S.Very good service
SAMUEL M.I called the location i wanted to use and it went to a central location. I want to speak to the location I called. This is a problem for me I like talking to the personal at the location I am going to use.
MICHAEL M.The manager did not put in information now they are trying to charge me for gas and I do not know what else. I called and left my number two weeks ago not one person has contacted me except to tell me I owe 130 more dollars for what. Not acceptable.
JOYCE M.Nothing. Everything about the Pasadena Red Bluff location is awesome. Especially Evelyn and the other front desk reps.
Kevin P.Always open and very helpful
TAMMY G.None
estella G.Had to move from the 3rd floor with dillies cause they didn’t have any carts
Shelly S. | Overall ExperienceAll good no changes are needed. The crew was very helpful and receptive. U-Haul Rocks!!
Lance S.Keep up the great work! Friendly staff as always.
Christian R.I reserved a drive up unit 4 months ago. I am disabled, when I arrived I was told that there was no drive up units available. I was given an indoor unit on the second floor. I saw a drive up unit empty when I was there.I will never use uhaul again!!!!
Latisha C. | First ImpressionsNothing! Just keep doing it, because they're already doing it.
Marcus R.Well to be honest,it started out a little shaky at first ,but as soon as I mentioned my conversation with the regional manager, we received confermation and guarentee of our 2 26ft trucks .and they were very polite, and helpful.it was very pleasant and helped to us with our kids camp at life committee church.you get 5 stars from us!!!!!
life comm G.Always friendly and helpful and professional
MICHAEL M.We returned equipment after hours and it was a very easy process!
Kristi D.Uhaul was great. Stay away from any of the moving help available from Uhaul at all cost
Christopher N.Easy in and out
Jon S.I had a reservation and they rented out my trailer to my brother but under my name.
Justin T.Very friendly and helpful
ida D.Always helpful and the service is fast.
Jay S.Cruise control
David B.They rented me a U-Haul truck that is defective! While on the road, the "check engine cap" came on and the truck would do a jerking motion on and off throughout my travel time on the road. I had to call the Roadside Service twice! One of the auto trailer tire blew-out while I was at the Texas/New Mexico border. The front driver side tire on the truck had a screw on it that I discovered while I was in Cabazon, CA. My travel time was delayed for three days!
Frederick G.My tire blew out as soon as I turned into 35 to return my U-Haul please check people tires before you put them on the road
wilmata P.With less than 10 minutes left in their day, the employees directed me to a drop-off spot, detached the trailer, verified cleaning and had me out in about three minutes. All the while, they were very gracious.
George C.Customer service wasn't very friendly
Freddie S.Don made our trip possible by installing hitch. Felt very confident about pulling the cargo trailer. Knew it was a job well done.
Maria C.Great people there helpful an friendly
Danny I.Please not that the deposit is not refundable
Damien M.Customer service was excellent
Desiree L.Customer service was great everything went very smooth
Richard B.Very easy rental. Everything was ready when I arrived for pick up.
Richard M.The only thing I would recommend is having two people work the front desk the first time we got there there was like 5 people in line and only one lady behind the desk trying to help an older couple understand all the fees and it was taking a little while we left to go take care of some other stuff and then came back and there was like nobody in line but then there was two people behind the desk
Scott K.I wasn't there long enough to notice anything bad other than there wasn't much parking
Dustin C.Shawntay is very professional and helpful!
Theron P. | First ImpressionsWhen comparing price, convenience, and accessibility to competitors, there was no competition. On the occasions I’ve needed storage and/or vehicles, UHAUL has always come through.
ALBERT V. | Overall ExperienceA little pricey
barbie C. | First ImpressionsThank you
Christopher R. | First ImpressionsClosed my account, still getting charge
Robert S. | Overall ExperienceStaff was so helpful..Thankyou
ANTEL C. | First ImpressionsNo trouble at all
byron m. | Overall Experiencethe storage facilities were the cleanest and best maintained I have ever used ,and I have used many different ones over the years. Would highly recommend this site.
Albert F. | Overall ExperienceRented a storage unit and truck. Could not access the unit after hours during move in because I was not given an access key or code. I will now be forced to rent another truck for an additional day.
Ashley L. | First ImpressionsGreat place and I'll be back.
thomas f. | Overall ExperienceGreat customer service, very helpful and clean storage units. Definitely will recommend for all moving and storage needs.
heidi J. | Overall ExperienceI deeply appreciate the service provided to me, a customer by Donald at the Red Bluff rd., Pasadena TX location. He was very friendly, always available and above all very knowledgeable. I thank him for his sincerity and his diligence
VENKAT S. | Overall ExperienceAfter 7pm the sliding glass doors did not open. Overall I give 6 stars. Courtesy, no attitude when I was confused. Thank you Charles for far beyond support.
SABRINAM T. | First ImpressionsGreat customer service . Really appreciate their help. Will definitely recommend for all moving and storage needs.
heidi J. | First ImpressionsStaff were very friendly and helpful. Storage unit was clean and sturdy. Only problem was the door on the front of the unit was a regular size door which made it more difficult to get our bigger furniture in the unit. Everything else went off without a hitch.
Garrett w. | First ImpressionsStorage unit rented out is supposed to be climate control but it’s really hot. Will have to relocate my things from the unit to another facility soon so they will not be damaged from humidity.
Evelyn R. | First ImpressionsPleasant overall experience!!
RAUL C. | Overall ExperienceClosing out the unit was the only slow part.
ANTHONY R. | Overall ExperienceThe unit was very clean and I love the fact that the units are alarmed
Lucinda W. | First ImpressionsI signed up online. It was seamless and easy. I like the month to month plan Most require long term contracts. Very pleased.
David S. | Online Move InMy experience was wonderful the person that helped us was very nice very professional and I found no fault
sable m. | First ImpressionsI do have questions about my concern that there may be homeless people living inside there. Because I noticed right at the last month that I had my storage there and there seem to be people coming and going in and out and sitting around the outside but yet going inside caring a chair and going up the elevator but yet coming outside at time to sit outside and smoke. Not sure if they are renting a storage to live in. That concerns me.
Silvia S. | Overall ExperienceClearer markings on entry doors especially on bldg A. Also maintaining clear drive thru lot as cars blocked cross and side of bldg A
Debra B. | Online Move InLaura the manager was very friendly and helpful .The storage area was spotless (never seen a storage building this clean) . The one month free storage that came with a truck rental was both unexpected and a God send !
Albert F. | First ImpressionsStarted out very bad had to wait a month for trailer hitch that was already there at a place where they had install setup with out informing me .. Then couldn't be installed because they said my frame was to bad ... So then had to rent a !0' truck and auto carrier which trippled my price . Then called day before an said was it ok to take a 15' truck was all they had for the same price but later when i drove by they had 10' trucks . So had a very stess full time started this way ahead of time first week of Sept. for the trip i was taking at end of October left Michigan 10/25/21 Thx for the discount that was provided an upgrade on Auto carrier But really didn't like the bigger truck i'm sure i spent more in gas driving that. Was a very stressed out an worried for 7 weeks. Thanks Corporate for discount after almost an 7 week run around. (:) Michael
MICHAEL DAVID B. | First ImpressionsI love the fact that yall give us 24 hour access to our unit!!
thomas f. | First ImpressionsThank you for my free month! This facility is nice and it was exactly what I needed until my house got finished. Thank you!
Dana B. | Overall ExperienceThe very best in Houston, TX! Hired 3 Men movers to relocate some of my valuable items and they did a great job and the on-site team at U-Haul Red Bluff were very accommodating to me and my movers. Everyone went above and beyond for me by meeting all my requests. They paid attention to the little things that were important to me, and that made the difference. The climate controlled area is very nice. Great temperature and very clean! Shiny surfaces too! The free month and low rental costs is also a huge bonus! 5 Stars! David T. (Galleria - Houston, TX area)
david t. | First Impressions👍
Eliu V. | Overall ExperienceVery helpful and time efficient
Evelyn T. | First ImpressionsMuy buenos trabajadores muy amables y respetosos. Dios me los Bendiga y si alguien me pregunta llo los recomiendo.
MARTIN M. | Overall ExperienceI had problems with the swipe card they had given me. The problem is yet to be solved. I believe the Manager would look into it today and communicate with me.
VENKAT S. | First ImpressionsJust need someone to explain the scan card alarm thing. Still not Clear on how to use it
Dana B. | First ImpressionsNice and clean Well maintained
max o. | Overall Experience