Customer service overall is excellent!
juan c | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Pasadena
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fees Fees Fees It's Penske forever now Never again Uhaul
RICKEY SI would recommend this storage to anyone it well maintained and very comfortable. The staff is very friendly. Thank you so much.
alejandro A | Overall ExperienceMy circumstances created my life in a ruckus! Nothing has been easy for me, but your service was timely and helpful! I know I owe you uhaul for the truck use and I will pay it back soon as I can get back on my feet again!
Jack S | Overall ExperienceStaff is very friendly and helpful.
GERALD BThe truck I rented was in very poor driving condition. You could not go over 50 mph or the truck would shake . You had to hold on to the steering wheel firmly to keep the truck to drive straight in the road. It was the worst absolutely worst driving experience I’ve ever had with UHaul.
LAURA AEveryone was very nice and extremely helpful.
DONNA PEmployees very kind and considerate. Im so sorry for the mis understanding . I thought you had been notified that ,i had moved my things out several months back .
Donna K | Overall ExperienceVery friendly and helpful.
DONNA PI appreciate the timely manner the truck was checked in and also called me because we left a personal item in the truck and called us right away. Thank you
DONNA VHayden S. is Exceptional and Knowledgeable! Shared an email re extra Perks… appreciate his expertise in Customer Service Care!
Jan W | First ImpressionsYou web site was hard to navigate and was having numerous issues with connectivity.
MICHAEL GSuper friendly folks. Easy and quick pickup!
JESSY JExcelente atención del personal y muy amables
ARTEMIO SEasy to deal with, very helpful.
FREDRICK BDispute my situation, they were willing to work with me! Thank you!
Jack S | First ImpressionsThe app recent changes have not improved the utilization but has made it laborious. I am disappointed with the app.
DALE LThe worker inside was very nice and then the manager came in and she was super nice and had soo much patience. I recommend Everyone to use this facility. I believe the manager name is Shawnity. I could be wrong but that is close. They also have the cleanest restroom. You will not be disappointed!!!
sherretha a | First ImpressionsMy billing was charged twice and refund amount was lower than the charge. Not sure why they billed me twice and took a while to get it returned.
LEAH DMake sure the equipment is clean and ready for rental.
R JWorked with this location before and each visit has been great.
ROBERT DExcellent plus. Keep doing what you've been doing.
JOSEPH LI don't know her name, but the young lady who helped me out yesterday was excellent.She made my day
Timmothy Y | First ImpressionsJust keep doing what you’re doing. I rent from this location all the time and it always goes smoothly.
Robert GLaura is so helpful and nice! She exceeded my expectations!
Rafalita P | Overall ExperienceIt was a great experience, specially since I could pick up and return the equipment on my time. Only downside was the app kept freezing when I tried to do the return, but the website worked fine
Edgar SMuy buen servicio gracias
CLAUDIA A | Overall ExperienceI got nothing but trouble from the manager of the Pasadena location trying to finally get my things. One answer one day, new problems the next. One day I hear they can't cut off the lock they installed. Another day they can for 50.00 but not til the manager returns on Monday. It was just a nightmare. There is a course that's administered to many people in managerial positions. I believe you would do well to put this lady through it. It's based on the works of Dale Carnegie and helps people understand the importance of customer relations and how best to conduct themselves when dealing with customers. Then again, maybe she just wasn't cut out for her position. At any rate, education and follow up or replacement would be my recommendation. I'm so glad U Haul won't be in my future. And there was no talking to this lady... I tried unsuccessfully to resolve my disputes with her. Thankfully I spoke to some reasonable and helpful people at customer service who solved the problems she presented me with. Best wishes
RAY S | Overall ExperienceNothing
mithu jGet more employees bc they have like only two people that works there so they need to do some hiring.
JUSTIN BThe young lady who helped me was excellent to work with. The day I came in for the key/lock, she remembered speaking with me on the phone, remembered my voice from the phone call as well as my name, and walked me through the process of securing the unit. I highly recommend working with her.
Valerie S | First ImpressionsI have been a continuous customer since 2007 and wil continue to be a customer for as long as need be and the store manager ( Laura) is the store manager. She is awesome and very helpful.it is a pleasure to do business with her.
Connie D | First ImpressionsI was late for reservation and they were really nice and professional about it. I got my rental truck quickly and was on my way. Returning the equipment was easy and quick as well. The gentleman in the equipment drop off very nice and professional. Thank you for your great service.
ROSA GKind and very helpful
Fernando R | First ImpressionsI can't think of nothing. Excellent service & Equipment
JOE WI have always gone back to this location
CYNTHIA REverything was good!
Christopher RI’ve never had a more seamless uhual process this location was amazing and the associate who helped us was so kind and easy to work with. Thank you so much for the great service!
ARTURO GComputers were down at stores in area....this lady knew how to get it done even though a problem existed. Fast, easy, nice employees!
Cathy CThey done a great job ! Thanks
ROBERT MI have never had a problem or complaint with this location of U Haul.
Sonya J | First ImpressionsAmazing people who worked with me I was nervous and everyone was calming me down 5’3 for a 15ft uhaul is scary .. but thanks to there personality’s I was confident enough to drive it! Thank you everyone.
TACARA NMore help to make checking easier!!
BRYAN BExcellent customer service. Very courteous and helpful.
JAMES SOutstanding service too!!!
KENNETH CLos empleados fuerton muy amables brindando ayuda. El lunar muy seguro y limpio con horarios exelentes muy contenta por el serbisio definitibo yo regreso a solicitar sus servisios y Lo recomendaria Amistades
Luz G | Overall ExperienceExcellent experience
Oscar M | Overall ExperiencePut up some sign for entrance and exit. But went well on service and trailer thank you.
DANIEL HIt worked for what I needed it for but I believe that the truck I used needs a little PM. The truck makes lots of noise that really shouldn't be making. I again, used it for what I needed to use it for and everything was good.
ELAINE CMuy bueno
marlen r | First ImpressionsAfter renting twice from this location, I will not return. The trucks are lean on the outside and barely wiped down on the inside. The cup holders were nasty and sticky. After comparing prices, it’s cheaper to use Enterprise truck rental.
STEVEN HThis is the 3rd time I have rented a trailer here. Always professional. Very friendly and efficient operation. Laura, the manager runs a nice operation. I will be back.
MARK GDrop off went smooth.
Angela PCustomer service there and all your representatives were very helpful and what I might need or might need to have they were very fast and efficient and I thank you for the pleasant experience
PAUL OVery friendly staff.
EDDIE FThese ladies and their employees are very pro active and get your rental established, hooked up and on the road. And it was the same when I returned my trailer. Also the App is very helpful to get the ball rolling even before you get there. Granted - this was a mid week rental and not as busy as a end of the month weekend, but I bet they have an attitude of focused service even at the busiest times.
DALE LExplain how 6 hours of rental equals 24 hours of rental. I was told to return the truck back within 6 hours or be charged more money. Please explain this to me.
CLEMON JFast, efficient and helpful.
MARK GN/A
JOHNNY MSwas very polite and professional
Helen C | Overall ExperienceThis U-haul Storage Center has excellent customer service. Helpful in many ways. Willing to work with customers on moving out, changing units, finding the best size and cost to fit your need. 👍👍
Cheryl M | Overall ExperienceEase to enter...a little tricky. To swipe
Patricia W | Overall ExperienceClean unit .. friendly staff .. fast service
GEONIE P | Overall ExperienceThank you very much I did not have no problems like other places I will recommend anybody to go there and I would go there again whenever I need you thank you God bless you all
ELIZABETH V | Overall ExperienceThe large sliding doors to my building were not working and had to use the doorway making my move in a little challenging. Overall customer service was excellent and very helpful.
Peter G | Online Move InNothing, service was great.
PETER GThe truck i got was hard to drive it needed a an alignment done on it.
JESSIE KChecking in was good, staff was friendly and quick to help. Unfortunately when I got the truck I noticed that the tank was under a quarter of a tank (I was told it was at a quarter of a tank). Secondly the back of the U-Haul was FILTHY, the cloth furniture protectors were unfolded and looked used. Lastly, every time I rent from U-Haul the dolly was already opened and also was very dirty. Besides that, staff was EXCELLENT and very friendly.
LUIS GI accidentally made the reservation at a DIFFERENT location. The manager Laura was on duty, and she said "no problem"! She changed the reservation to this location. She was very pleasant and helpful. She hooked up the trailer, double checked the hitch and checked the wiring hook ups to insure everything was working correctly. I was very impressed and knew that I was driving a safe trailer. I was able to get my office equipment moved and the trailer returned all on time. I will definitely be back when I need to rent in the near future since I am also going to be moving my home.
MARK GThank you
Keri W | Overall Experiencetruck needs some maintenance!
SUSAN ROffice staff were awesome
PAULA PLaura and her team went out of their way to make our experience with U-Haul a great one. They truly embrace the concept of customer service. Unfortunately, that is very rare in the current climate.
Paula W | Overall ExperienceClose to home, it's convenient.
Cheryl M | Overall ExperienceGracias 😁 todo exelente
JAIME A | First ImpressionsVery friendly staff
Melinda PEmployees were very helpful with the rental process and procedures.
RICHARD DGive Gen Mgr a raise and a bonus. She made my rental experience @ U-haul positive+++. Met her before @ a planned rental which I cancelled in OctoberThis time 2 mos later she was in a meeting.The employee present set me up to go to another location( an auto shop that also rented U-haul equipment) a day later & did not open until 10:00 a.m. I could not sleep(literally) with that decision so I woke early the next day & met Laura Smith as she was opening shop. I told her the plan the other employee had for me. She pulled me up on the computer & said hmm... we have the truck & dolly here, soon I was set for the rental here not miles away @ 10 a.m. Believe me Laura Smith was the difference.Yhank you, John Echols
JOHN EI was told my receipt would be emailed to me in a few minutes, so I left without a printed receipt. I never received that receipt. Don't say you're going to do something and not do it!
EDWIN BWas very pleased with move and access to the property also like video cameras in site for safety
Helen C | First ImpressionsLove the storage
Judy L | First ImpressionsWould be nice to have light inside units.
mathew h | Overall ExperienceMiss Laura the Manager always nice, friendly and ready to help me out with any issues I had.
guillermina m | Overall ExperienceThe employees were very helpful & cooperative with any questions we had. The storage was clean & big enough for all the furniture.
Martha H | First ImpressionsGreat staff at front desk!! Clean units, the elevator smells good . Lol not sure why but it did. Lots of dollys available to use for free.
thule k | Overall ExperienceI am so glad with your excellent service at this facility.
Rosa C | Overall ExperienceEverybody was quite polite and very helpful and very nice
Desenia O | Overall ExperienceYour manager and employees misbehaved badly you’re my your manager for starters had an attitude with my wife the whole time we were there they did not give me all the information I needed to rent a U-Haul. They also rented me a storage unit that was already with somebody else’s lock on Your employees never answered the phone whenever I was trying to call them for over three hours and when they did decide to answer the phone they had added to when I asked for a refund your manager still had a bigger attitude, rolling her eyes at me over and over And telling me over and over whatever.
FELIX A | Overall ExperienceThe works at this place is so much nicer and respectful I will not ever go back to 10330 gulf freeway
lori f | First ImpressionsBetter security. Someone tried breaking into my storage unit. The store rep didn’t offer another unit and said they couldn’t do anything about it or review the cameras. Thus, the reason I moved my items to another storage facility.
Jose H | Overall ExperienceClean. Safe. Secured. I got a non air conditioned unit on the first floor right by the door and it was never “too hot” inside even during the summer. Amazing staff—always.
Brittnie A | Overall ExperienceThe fools in the office were so nice and helpful and funny!! The building was clean.
thule k | First ImpressionsYou all literally saved my life!!! I’m so appreciative of the hard work and dedication your staff showed me in my time of despair!!! I am grateful!!! Thank you kindly!!! I wish I could remember the name of the lady who initially helped me and the lady who checked me out they went above and beyond to help me!
Shelia D | Overall ExperienceRepresentative was kind and well mannered she made the over all experience wonderful. Which was very helpful after a stressful day. I appreciate the company overall.
Yeomara B | Overall ExperienceVery professional at all visits
Lynda N | Overall ExperienceGreat service
DAVID M | First ImpressionsSon muy caros y muy pequeños
Elsy V | First ImpressionsNo problem at all
Cheryl M | First ImpressionsRecived a call regarding the return of a uhaul truck, friendly and kind voice offering my a storage room, solving my storage problems. ☺ This facility has a very friendly staff, everyone was great and very helpful.
rebecca g | First ImpressionsLaura and staff was very kind and helpful!
Patsy B | First ImpressionsGood storage but due to human error my account was re-opened and charged after account had initially been closed
STEVE V | Overall ExperienceVery Helpful and understanding and clear
ericka h | First ImpressionsThe store manager was great! Great customer service, quick and easy setup. Will use this facility again!
Leticia I | Overall ExperienceI had paid for 24hr access and I was moving from Beaumont, TX and could not access my unit. I had to drive all the way back with a full load because I could not get access nor could I get the manager Laura Pack to EVER return my calls. The door to which you would enter would not close properly and lock after hours, many times propped upon with a large brick. I made the office aware of this and was told we have cameras onsite. That doesn’t help anyone that gets assaulted because UHaul does not maintain the property. I will NEVER use UHaul again nor will I recommend to anyone.
Tamra A | Overall ExperienceWe did have an issue with a truck that blocked one of the aisles, caused 3 other trucks to have to reverse and go another way.. we let the only staff member there know but nothing seemed to happen because when we returned late that same day (after hours) the truck was still parked there.
Eydie R | First ImpressionsVery clean and well maintained!!! Couldn’t been much happier to store all my belongings in a safe and clean environment!!
walter m | Overall ExperienceHad the storage room for 15 years . Just got too expensive. Kept raising rates.
marcy b | Overall ExperienceThe lady who was always there was so kind and helpful. She was very professional and immediately responded when I needed help. She goes above and beyond. I wish I could remember her name but she was always there so she might be one of the only employees that worked the desk.
Regina W | Overall ExperienceNever had any issues with them. I've had a storage unit with UHaul for 15 years. When it came time for me to move out of the unit I realized that I had lost my key to the lock. I asked the staff if they can break the lock for me and they told me that it would be considered "breaking and entering". Wait, what?!?! was my response. Although its MY UNIT and I'm asking you to break the lock. They still said no and was advised to get a locksmith to break the lock or get them to pick the lock (which is not cheap). I then asked what if i break it myself, they said i would be evicted from the storage unit. News flash....I no longer need the unit anyway.
SHARON H | Overall ExperienceAll good.thank you'll.
Alberto R | Overall ExperienceU-Haul Red Bluff Pasadena Tx. Is Excellent!
Rosa M | Overall ExperienceI moved out on 2-11-2024 because I didn't want to pay another month.Thank you all for taking good care of me and my items.
rosa a | Overall ExperienceThe location was perfect! Staff were knowledgeable and friendly. Storage was clean and well lighted. I was highly recommended this location.
Lorraine A | Overall ExperienceThe facility had a leak from another unit and the water came in to my unit ruining everything.
James R | Overall ExperienceYour "climate controlled" stoage is terrible and I got mold all over my furniture and it is totally ruined!! It is absolutely terrible.
KEVIN A | Overall ExperienceGreat staff, very helpful and quick to respond. Everything they said that it would be.
Jordan H | First ImpressionsProperty where you store your belongings has roaches. I have NEVER seen an indoor facility with roaches crawling up and down the elevator wall.
Jessica M | Overall ExperienceWish the units were 24/7
logan c | Overall ExperienceLike to talk to the GM my self
Amber G | First ImpressionsGreat Customer Service.!! I was given ample time to unload my uhaul before returning it.
Latisha C | First ImpressionsThank you for all the help with getting everything done! I was on a time frame and was able to maintain all budgets, thank you again Janet
Janet S | Overall ExperienceStaff was very helpful! They explained everything to us, making sure we understood the differences in the unit. Overall very happy with the process of getting another storage unit there.
Daniel D | First ImpressionsThe communication I received from U-Haul corporate indicated that I could move in after hours by simply using the U-Haul app. This information was misleading. As it turns out, I had to see an associate during office hours in order to receive my storage assignment.
Elki C | First ImpressionsThe staff was very friendly fast and helpful
Sheree R | First ImpressionsThank you for all of the help
Janet S | First ImpressionsEven though there's always a lot of customers all needing to move at the same time, the staff here are always very helpful and get the lines moving. The staff here is doing a great job. I will definitely be coming back if I need another storage. Thank y'all so much.
ROBERTO A | Overall ExperienceIt's the greatest service and security and the staff is great 👍 👌
BERTA G | First ImpressionsIt was extremely hot and there was no AC in the facility. Only two workers while multiple people were dropping off. I felt bad for them.
Jensyn D | First ImpressionsThe climate control unit is not very cool. Was cooler out side in the shade at 3pm than was inside the facility. Need to make sure your AC units oar working properly op keep units cool.
john g | First Impressionsthanks!
Leticia I | First ImpressionsGreat customer service from the moment I walked in Shawntay went above and beyond to assist me. Her customer service and professionalism is truly what made my day yesterday! She is as sweet as can be , caring and understanding. And she is truly amazing human being! I will be doing business with this location in the near future :) Anyone needing storage or a U Haul please visit Red Bluff location( ask for Shawntay) , you will not be disappointed at all 😀
Dusanka V | Overall ExperienceI’ve rented here numerous times never had any issues and staff has always been very helpful and friendly.
janelle s | First ImpressionsGreT customer service
Maria M | Overall ExperienceGreat customer service , great environment
NOE M | Overall ExperienceRebecca was very friendly and helpful.
Lorraine A | Overall ExperienceThere was no light in the storage room that we could find. That was the only issue because it was dark. Other than that it was great!
REBECCA F | Overall ExperienceLaura is a great manager
Brit J | Overall ExperienceThe storage had trash when I got it but other than that it was good.
Pascual V | Overall ExperienceHad a little trouble getting in, but was a good experience overall.
REBECCA F | First ImpressionsNeed more dollys
rosalinda h | First ImpressionsWith what I've been through in the last 60 days at the age of 72, there's God, but through God I felt CAREING, compassion and understanding. Thank you so much 🙏
Marie S | First ImpressionsThank you!
Rudy G | Overall ExperienceOk fast and effective
Crystal B | First ImpressionsI need to rent a smaller unit now and I will be back
Nicole A | Overall ExperienceThe company that you recommended to unload the truck was terrible. I had made all the arrangements days before for them to meet me. I had to call an hour after they were suspose to be there. He gave an excuse of they went to another location. After 2 1/2 hrs two guys show up with no equipment to unload furniture. I was able to sign out two dollies from uhaul. For the guys to work with. The two guys were good it wasn’t their fault they were just following What company Told them to do. I will not ever use them again and I arranged it thru u-haul. You need to look into them due to they aren’t what you advertised.
joe k | First ImpressionsI couldn’t sing I Return the truck
Veronica N | Overall ExperienceDidn't have much issues with the storage units I rented other than the elevator being out of order when I was moving out. Now as far as renting a truck and or a trailer from U-Haul I will never again use them. Don't understand why they have a reservation system if they are not going to have the equipment you reserved and confirmed when you go to pick it up.
Samuel L | Overall ExperienceI didn’t like the fact of not having a cart to move my things. How do you allow people to steal those without seeing on the cameras?
Michelle S | First ImpressionsSecurity is bad , carts bad, people not friendly
JOE E | Overall ExperienceAlways good service friendly people.
JUAN R | First ImpressionsShandra was very nice helped make everything go super smooth...
teresa M | First ImpressionsStaff was friendly and helpful most of the time, except on 10/22/22. My items were missing from my unit and I suspect staff mistakenly vacated my unit. The other possibility is that my items were really stolen from my unit. A burglary report has been filed with Pasadena PD. The desk attendant copied down the case number. When I went to my unit, there was a green tag on it that said “customer ready” even though I had not moved out. They also left a voice message asking me if I had moved out. I called back to say “no” but my call was not answered. I was also told my unit was found without a lock and that they placed a lock on the unit. This is where the story gets conflicting: If staff placed a lock on my unit while the futon and bed frame were in there, then what happened to my items? They confirmed that they locked it while the items were still present. Based on the notes, there was a futon in the unit on 10/12/22. My unit was upstairs and my items were big and bulky and difficult to move. Did they think that because there were only 2 items in there that I had moved out? There was a futon and a twin size bed frame in the unit. I asked to press charges on whoever took my items. Police officers did confirm that I was current on my payment and staff confirmed my items were not removed due to delinquency. So, either staff mistakenly vacated my items OR this facility is very, very unsafe and the cameras and card access into the facility housing my (upstairs, indoor) unit are not enough theft deterrents. Also, a lock had to be cut to get to the items or staff unlocked it because they had a key. I hope corporate investigates this matter.
Amey G | Overall Experiencedespite the five (5) Yes answers i would not recommend this u-haul storage facility here are my overall reasons in order 1) this facility has only one elevator for such a large single building my unit was on the 2nd floor when that elevator was out customers had to use the stairs to access their upper level units this is not a good design for such a huge single building routine maintenance on elevators was not announced via email phone calls or text messages i also understand u-hauls position that the elevators do break and sometimes are damaged by people holding the doors open by blocking the doors open however there was only one (1) elevator for a huge building with three floors this alone is my number one complaint 2) for the first few months there were always carts available soon afterwards carts were not available i understand some inconsiderate customers might store the carts in their units but why punish the good customers who pay on time return the carts to the first floor clean up after themselves etc by not providing enough carts for this single building - - example i came in on a weekday early in the morning and between three floors in that building did not find one single cart the questions this survey asks do not cover these kind of questions on the other hand - - the office staff were always helpful and cheerful 1) i dont know if she still works there but a woman name Shay (Shea) who handled my initial account was most helpful and had a wonderful smile and had a very cheery disposition 2) i dont know their names and my spanish is not too good but the cleaning and building maintenance people were always cheerful and happy - - if they were using a cart to transfer their cleaning supplies they always were considerate and offered to let me use them if i needed them 3) the price was locked in one of the reasons i quit using a public storage facility was that they kept upping the price unannounced to the customers thank you 1) for the security u-haul provided 2) the climate controlled building - always comfortable when it is extremely hot 3) the nearness of the facility to my home dave sheddrick
james s | Overall ExperienceOnly negative thing is that no lights inside the units.
Hector P | Overall ExperienceThe storage has ceiling insulation that was falling down and look to have mold and/or mildew. The door looked ready to fall off the wall. The lady that assisted us in the rental office was very nice and help.
Richard T | Online Move InGreat Customer service every visit.
john r | Overall ExperienceClean facility. Well maintained facility. Very helpful employees.
Domingo E | Overall ExperienceNice and friendly customer service
PAUL J | Overall ExperienceTodo bien:,facilidades, atención e interesados en ayudar.
Matias S | First ImpressionsThere were no carts available all three times I went to take things. My unit was in a second floor. Only way to reach my unit was using stairs. Very difficult hauling things up stairs by yourself then having to carry everything halfway down the building because there were no carts. If the sliding door closed before I could get things inside (remember no cart to load stuff on and take in at one time), I had to re-enter my access number. Not very impressed with this rental unit.
Terri L | Online Move InIt seemed as though the air conditioner was not working and climate controlled storage
Samantha P | Overall ExperienceHad to move from the 3rd floor with dillies cause they didn’t have any carts
Shelly S | Overall ExperienceI reserved a drive up unit 4 months ago. I am disabled, when I arrived I was told that there was no drive up units available. I was given an indoor unit on the second floor. I saw a drive up unit empty when I was there.I will never use uhaul again!!!!
Latisha C | First ImpressionsShawntay is very professional and helpful!
Theron P | First ImpressionsWhen comparing price, convenience, and accessibility to competitors, there was no competition. On the occasions I’ve needed storage and/or vehicles, UHAUL has always come through.
ALBERT V | Overall ExperienceA little pricey
barbie C | First ImpressionsThank you
Christopher R | First ImpressionsClosed my account, still getting charge
Robert S | Overall ExperienceStaff was so helpful..Thankyou
ANTEL C | First ImpressionsNo trouble at all
byron m | Overall Experiencethe storage facilities were the cleanest and best maintained I have ever used ,and I have used many different ones over the years. Would highly recommend this site.
Albert F | Overall ExperienceRented a storage unit and truck. Could not access the unit after hours during move in because I was not given an access key or code. I will now be forced to rent another truck for an additional day.
Ashley L | First ImpressionsGreat place and I'll be back.
thomas f | Overall ExperienceGreat customer service, very helpful and clean storage units. Definitely will recommend for all moving and storage needs.
heidi J | Overall ExperienceI deeply appreciate the service provided to me, a customer by Donald at the Red Bluff rd., Pasadena TX location. He was very friendly, always available and above all very knowledgeable. I thank him for his sincerity and his diligence
VENKAT S | Overall ExperienceAfter 7pm the sliding glass doors did not open. Overall I give 6 stars. Courtesy, no attitude when I was confused. Thank you Charles for far beyond support.
SABRINA T | First ImpressionsGreat customer service . Really appreciate their help. Will definitely recommend for all moving and storage needs.
heidi J | First ImpressionsStaff were very friendly and helpful. Storage unit was clean and sturdy. Only problem was the door on the front of the unit was a regular size door which made it more difficult to get our bigger furniture in the unit. Everything else went off without a hitch.
Garrett w | First ImpressionsStorage unit rented out is supposed to be climate control but it’s really hot. Will have to relocate my things from the unit to another facility soon so they will not be damaged from humidity.
Evelyn R | First ImpressionsPleasant overall experience!!
RAUL C | Overall ExperienceClosing out the unit was the only slow part.
ANTHONY R | Overall ExperienceThe unit was very clean and I love the fact that the units are alarmed
Lucinda W | First ImpressionsI signed up online. It was seamless and easy. I like the month to month plan Most require long term contracts. Very pleased.
David S | Online Move InMy experience was wonderful the person that helped us was very nice very professional and I found no fault
sable m | First ImpressionsI do have questions about my concern that there may be homeless people living inside there. Because I noticed right at the last month that I had my storage there and there seem to be people coming and going in and out and sitting around the outside but yet going inside caring a chair and going up the elevator but yet coming outside at time to sit outside and smoke. Not sure if they are renting a storage to live in. That concerns me.
Silvia S | Overall ExperienceClearer markings on entry doors especially on bldg A. Also maintaining clear drive thru lot as cars blocked cross and side of bldg A
Debra B | Online Move InLaura the manager was very friendly and helpful .The storage area was spotless (never seen a storage building this clean) . The one month free storage that came with a truck rental was both unexpected and a God send !
Albert F | First ImpressionsStarted out very bad had to wait a month for trailer hitch that was already there at a place where they had install setup with out informing me .. Then couldn't be installed because they said my frame was to bad ... So then had to rent a !0' truck and auto carrier which trippled my price . Then called day before an said was it ok to take a 15' truck was all they had for the same price but later when i drove by they had 10' trucks . So had a very stess full time started this way ahead of time first week of Sept. for the trip i was taking at end of October left Michigan 10/25/21 Thx for the discount that was provided an upgrade on Auto carrier But really didn't like the bigger truck i'm sure i spent more in gas driving that. Was a very stressed out an worried for 7 weeks. Thanks Corporate for discount after almost an 7 week run around. (:) Michael
MICHAEL D | First ImpressionsI love the fact that yall give us 24 hour access to our unit!!
thomas f | First ImpressionsThank you for my free month! This facility is nice and it was exactly what I needed until my house got finished. Thank you!
Dana B | Overall ExperienceThe very best in Houston, TX! Hired 3 Men movers to relocate some of my valuable items and they did a great job and the on-site team at U-Haul Red Bluff were very accommodating to me and my movers. Everyone went above and beyond for me by meeting all my requests. They paid attention to the little things that were important to me, and that made the difference. The climate controlled area is very nice. Great temperature and very clean! Shiny surfaces too! The free month and low rental costs is also a huge bonus! 5 Stars! David T. (Galleria - Houston, TX area)
david t | First Impressions👍
Eliu V | Overall ExperienceVery helpful and time efficient
Evelyn T | First ImpressionsMuy buenos trabajadores muy amables y respetosos. Dios me los Bendiga y si alguien me pregunta llo los recomiendo.
MARTIN M | Overall ExperienceI had problems with the swipe card they had given me. The problem is yet to be solved. I believe the Manager would look into it today and communicate with me.
VENKAT S | First ImpressionsJust need someone to explain the scan card alarm thing. Still not Clear on how to use it
Dana B | First ImpressionsNice and clean Well maintained
max o | Overall ExperienceAC could’ve been a little cooler. Otherwise it was great!
Zachary J | First ImpressionsMuy buen storage planta baja lo mejor para nosotros de venir desde Virginia súper bien atendido gracias !! 😊
MIGUELANGEL R | First ImpressionsMuy Buen servicio porque anque fui Mas trade fui muy bien atendido.
MARTIN M | First ImpressionsLaura and her staff are very friendly and super helpful. Thanks!
CRYSTAL S | First ImpressionsNeed the sliding doors open longer hours
Rudy M | First ImpressionsThe Storage Unit in Pasadena is Wonderful and so Was their Employee Mckayla. However the Uhaul I started with in Jonesboro, GA was Terrible. I was GIVEN a truck with the check engine light on , and despite us refusing the truck and Stating that we did not feel comfortable driving from GA to Texas with a truck with that light on and begged them to take it back, they made us keep the truck. they sent a mechanic to look at the truck, the mechanic let's us know DO Not Drive the truck, they said the called the Corporate Manager and they still said to drive the truck the estimated 980 miles and the Company tells us basically, ignore the light and drive it anyways you "should be fine". Not even 4 hours into our 12 hour drive did the Truck Start Groaning an awful sound, the performance of the truck is barely hanging on and we had to stop for Gas every 1 and a half hours, spending hundreds in gas. We had no choice to dangerously drive this truck the remainder of our drive and It ended up Taking Hours Longer than it had to, we had to stop constantly and the truck barely made it without breaking down. Not only did we barely make it but they then scheduled my storage in Pasadena and my drop off past Baytown which is another 45 to an 1hr. We were never comfortable driving off and feel we were put in an Unsafe and Unfair Situation. Especially after being told by All Uhual Employees that their not supposed even let it off the lot with a check engine or any light on, it's supposed to be downed. We were assured by several people that there would be a resolve to.this issue that hasn't come yet.
jessica p | First ImpressionsI would never use Uhaul again I been waiting on a call from corporate never called me
Shanna B | First ImpressionsI had spoken with one of your female employee for two days. Trying to make sure I had my unit ready for my move. She a sure me it would be. I got here to Pasadena on Friday and spoke with her. She was a huge help. I don't remember her name. But employee like her are hard to find. Friendly and professional. Helping me with all my needs. She should get some kinda of notice for her hard work. Not because it's her job. But her kindness and skills.
Cindy J | First ImpressionsI will never deal with Uhaul again
Shanna B | Overall ExperienceMy unit had bugs everywhere a lot of my furniture was ruined after being in there, I had a unit at the public storage across the street for half the price and way cleaner.
Hannah G | Overall ExperienceThey were great and helped with the issues so had that one could help me with over the phone.
Crystal D | First ImpressionsPlease take time to recognize the staff working on Saturday evening, They were all really helpful and friendly
Paul P | First ImpressionsI love the company, everything is great and well managed. You can find everything in the same place and that’s beyond awesome
Veronica E | Online Move InUhaul storage charged me a $15 late fee because I was in the hospital in ICU for the month of April and couldn't make my payment on time
jim s | Overall ExperienceThe storage space was great! Everything was clean and all staff was super helpful!
AMANDA J | Overall ExperienceThe staff was very helpful answer all my question
BRENDA S | First ImpressionsGreat staff! Clean storage facility!
Brittany K | First ImpressionsLa persona que me atendió muy amable y respetuosa excelente gracias
ronal v | First ImpressionsMost ease storage rental
jimmy r | First ImpressionsAs a customer I think for the money that they’re charging they should get some newer storage spaces because the storage spaces look kind of old.Other than that everything else is pretty good I really wish I could’ve been at the climate storage but that was a little bit too pricey so I just one with the lower level which is the regular unit
Latarsha G | Overall ExperienceNice and clean, storage unit very well maintained.
Estella H | First ImpressionsEveryone was very helpful
gregory r | First ImpressionsI would highly recommend a friend
Vanessa T | First ImpressionsGreat as always
alan F | First ImpressionsEva was great! She made my experience super simple and quick and gave the best customer service!
kasia g | First ImpressionsEmployee didn’t seem to understand the customer did not want a second floor unit, but towards the end she said I had two units.... then charged me for 2 locks.
Jacqueline R | Online Move InThe uhaul experience wasn’t bad, however, I would have the return after hours process a little better, because it’s a bit challenging to return the truck from your website or the app
Jason H | Overall ExperienceI really want to thank Troy at Red Bluff location for his help. He listened to my concerns and address the situation.
Audry H | First ImpressionsU-Haul is the best storage nice n clean love my spot with air conditioning Avery time I go always see them cleaning ladies they do a great clean maintaining to keep the building super clean , the office people are very friendly with respect never would go to another place , Y’all awesome Thanks
maria r | First ImpressionsGreat customer service
JAMES P | First ImpressionsEveryone was so nice and helpful thanks again for the help
Romeo G | First ImpressionsNever had an indoor storage unit before but this place was nice, clean well lit and very accessible even in late hours.
David P | Overall ExperienceMuy seguro y limpio agradecido por la atención
Mario R | Overall ExperienceThe whole staff was very friendly and helpful ,the process was fast and easy.thumbs up to all staff
mandy v | First ImpressionsTodo muy bien 👌 excelente servicio 😊
Silvia F | Overall ExperienceMy storage experience was great! The guy I dealt with was thorough and very nice. However, check in 4 my uhaul vehicle was HORRIBLE! The website would not upload my pic on step 5 of 5 and after being on hold with uhaul's corp office for almost 45 minutes, I took a screenshot of the page and dropped the key in the drop box! Now I have to get up at 7am ro call the location!
SUSAN A | First ImpressionsI’m glad you’re there for me to get the To get the unit I needed in a quick short time ... thank you 😊
TINA P | First ImpressionsThank You So Much . We would Rent Again.
Willie G | Overall ExperienceEl personal muy atentos y profesional
Mario R | First ImpressionsThis facility meet our needs, staff very friendly. Facility clean and secure.
JIMMIE W | Overall ExperienceEverything here was fine, had no problems getting my stuff in and out, until I had to deal with the staff. The staff is lazy in doing what needs to be done in a timely fashion. Even after leaving the unit, Calling ahead of time TWICE, to make sure I’ll be taken out of the system, my card still gets charged and with an added late fee?? When I call the guy on the phone he says “we’re probably too busy to do a walk through on the unit. “ wow, how reassuring..
raquel r | Overall ExperienceClosing on my new home was delayed, having the first month free storage with truck rental was truly a blessing when I had the stress and uncertainty of where to put my stuff from selling my first home. The whole experience at this location was excellent.
JOSHUA H | Overall ExperienceThe uhaul staff was most pleasing and Very courteous and helped me in any way they could Thank you job well done
jim s | First ImpressionsVery helpful and knowledgeable would recommend to anyone and I'll use them again.
DARRON T | Overall ExperienceIf I had to use a storage again. It would be with y'all. My experience was perfect. The staff really look out for there customer's. And have a honest staff. And all my belongings was taking care of. And the staff went as far as letting me know my storage was not locked properly by my mistake. And called me to let me know. Was relief that went out of there way. To let me know and it was corrected by me. So many thanks. I would really recommend anyone to y'all. Thanks again .
Cindy C | Overall ExperienceReal good place to store your things ,nice clean storages, will recommend to friends
Jose H | Overall ExperienceGreat
GEISOLHAZEL L | Overall ExperienceYour staff did a great job and corrected what the Corpus Christi location failed to inform me that the truck was to be back by 10am on the second day I was told just to return it on Sunday .
Walter B | First ImpressionsI did have few problems but the gentleman helped me out alot could be more grateful
Marcos F | Overall ExperienceGreat service and very helpful
Luis G | First ImpressionsLiked that I could make my payment on line. Very nice and clean facility.
gwendolyn v | Overall ExperienceJust one thing I noticed a small mouse racing thew the drive in between the buildings where I was parked. Trying to get in one of the buildings . I watched for about five minutes. Didn’t make it in.
Mary A | Overall ExperienceRats everywhere even on your stuff they would not be responsible Bad experience. Las ratas andan por todos lados hasta en tus cosas ellos no se hacen responsables. Pesima experiencia. Rateros en todo
Adriana G | Overall ExperienceEveryone was very helpful . Most of all-employees are very kind to me . At both locations Kingsville and Pasadena Texas Oh ! thanks for the 30 day free storage..
Mary A | First ImpressionsI was paying for a aircondtion unit never worked every time I complained they told me it was because the door was open but did not make sense my locker was on third floor I finely moved out
Ricardo T | Overall ExperienceVery friendly and helpfully employees
Shirley N | Overall ExperienceBy far the Beat Uhual in the area , with it being quick and easy and well staffed and customer service being beyond amazing
Malik L | First ImpressionsI moved in July of 2018. Left a living room set and a bedroom set. Ended up losing the sofas and king mattress to mold and mice. Mice droppings covered the entire floor when I got everything out.
Matthew Y | Overall ExperienceI have been a uhaul customer for over 30 years, I can’t remember feeling more valued as a customer than the red bluff store made me feel. assisting me dropping off trailer, storage & bottle water
brandt l | First ImpressionsGreeted immediately. Process was seamless and quick. Staff was friendly and knowledgeable.
Robert L | First ImpressionsThank you!!
JESSICA V | Overall ExperienceI was very impressed I need a unit for 1month and I ended up getting for free, wow that is awesome. I walked out of there still no believing that i had had it for free. Thanks Uhaul, awesome service.
maria z | First ImpressionsThank you!!!
monica a | Overall ExperienceThe person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.
Thelma J | First ImpressionsVery nice establishment. Wonderful staff.
timothy b | First ImpressionsAlways there to help and never had a problem
beatriz b | Overall ExperienceGentlemen named gage or cage provided excellent customer service
ESTEBAN S | First ImpressionsThe ladies at the front desk were amazing and really helpful
mario r | First ImpressionsFriendly fast service
Gilbert B | First ImpressionsBest Facility ever!
Jacob G | First ImpressionsThere were dead mice in the corridor and in my storage
Maria E | Overall ExperienceVery pleased with this facility. Highly recommend their storage and U-haul services.
mary l | Overall ExperienceVery nice workers
Nicole A | First ImpressionsService was amazing at this location. Everyone was nice and helpful the whole way.
Jasmine P | First ImpressionsOur rep was very friendly! Very helpful.
Jessica P | First ImpressionsThank you very much for making my moving experience a snap...Well Trained and Well Maintained crew Thank You U Haul...
ROBERT C | Overall ExperienceNo comments.
Joseph L | First ImpressionsGreat place!
ANDREA A | Overall ExperienceThe manager was very sweet and helpful. Wonderful staff. Kept facility clean and the hours to enter your storage unit were convenient!
Anthony T | Overall ExperienceI was especially surprised that the unit was as well kept as it was and past services were already inside the unit.
gina j | Overall ExperienceTwo big expensive fans that were leaning against the wall the divided the unit behind mine were stolen through some big wide openings ontop of that wall. WsToldNoOneWasLeasingItLieICouldSeeTrashIn it!
Claudia R | Overall ExperienceThe place was always clean. The staff was helpful whenever I had an issue. Would highly recommend this location.
WENDY G | Overall ExperienceAwesome customer service
Keri W | First ImpressionsFAST EASY
janet p | First ImpressionsThe staff was awsome.i most defiantly will rent from this place again.
Steve B | First ImpressionsLady at u haul was great but no one said we couldn't pay cash so when we went to get truck.no way to pay so we couldn't get it.very upsetting
kathy s | First ImpressionsAll the workers at this location are prompt kind and hardworking! I would reccomemd all my family and friends to this location specifically.
Josie G | First ImpressionsLaura and her brother excellent customer service.
Antonia E | First ImpressionsI had an indoor unit my belongings were molded and covered in that poop.
samantha s | Overall ExperienceSuperxxxxxxxx
Sergio d | Overall ExperienceGreat service
LINDA b | Overall ExperienceVery unhappy
Maria E | First ImpressionsStaff was not helpful when the elevator broke & I was on the 3rd floor of the storage. I called 3 days in a row & left messages w/customer service no one ever returned my phone call. Worst experience.
maria s | Overall ExperienceThe facility and staff were A+++. Very impressed and will use their facility again. Thank you,
megan f | Overall Experiencegreat service
melissa c | Overall ExperienceI called and got the call center, I told her about a problem with someone stealing some items off my truck while moving out. The woman told me she would have the manager call me back, it’s been 4 days
Marguerite K | Overall ExperienceLara and her team at U HAUL on Red Bluff in Pasadena are the BEST. From the first contact, everyone was helpful, friendly, professional, and also very honest. I am grateful for you. Thanks a million!!
Jaime H | Overall ExperienceThe associates explained everything I had and needed to do.
derric p | First ImpressionsThe facility was well light and a clean appearance was always seen. The staff was always helpful. I would recommend UHAUL storage to anyone looking for a storage facility.
Paul T | Overall ExperienceUnit was broken into, no security cameras working at the time or even multiple times thereafter. Security gate removed to be replaced and never completed. Removed my belongings because of these issues
darcie j | Overall ExperienceUnit flooded and my belongings were full of termites will tell everyone to never ever use u haul. Manager was not helpful and she was rude
JOSETTE W | Overall ExperienceI was denied access to my storage 1st day of move in because staff did not remove their lock, manager wouldnt even call me back. Elevator was out for 2 weeks and still didnt get to talk to manager.
MINDY L | Overall ExperienceHalf the staff was rude without just cause. I am sorry I made the decision to use this location.
THOMAS A | Overall ExperienceWorse experience ever with the staff, hired crack head emplyees
ALAYNA A | Overall ExperienceThe young guy who work at the uhaul facility was a real sweet person. I had a good experience from start to finish. Thanks U-haul!
lakisha b | ReservationThe staff was so friendly and helpful! I had an indoor unit and the halls were very clean, no sign of any pest activity in my unit. They had a controlled access gate they removed, but my stuff was ok.
jeff h | Overall ExperienceFacility is ok enough. They get really busy and overwhelmed. My negative revolve around one particular staff member who would always disappear. Left me standing there 40 min upon move out. Not cool.
anthony w | Overall ExperienceDuring move out some employees were going into each empty space for maintenance and each entry they made caused the alarm to go off. Just a suggestion that they should be able to do this quietly.
Albert C | Overall ExperienceThere were roaches all over the place and it also smelled of urine.. I paid extra to have 24 hour access and yet the sliding door to my building was ALWAYS locked after closing time HUGE inconvenience
lora M | Overall ExperienceThe first month I paid $150 for a 10x10 That’s the price for a 10x15 Which is what I had asked for When I measured the storage it indeed was a 10x10 STILL NO REFUND FOR OVERPAYMENT. YOUR FAULT
jose m | Overall Experience