In and out in less than 5 minutes and the service was great!Christopher S.
Customer Reviews for U-Haul Moving & Storage of Pasadena
Pasadena, TX 77503
(Left of San Jacinto Elementary School)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL W.
Nice people at this facility!!!JUAN P.
Customer did not leave a comment.Maria O. | First Impressions
More drop off and pick-up locations should be like this.SEAN MCGRUDER L.
I will drive an hour out of my way to go to this location. Very helpful,friendly and knowledgeable.BRADLEY P.
Customer did not leave a comment.RONALD B.
Customer did not leave a comment.LEAH P.
Muy buen storage planta baja lo mejor para nosotros de venir desde Virginia súper bien atendido gracias !! 😊MIGUELANGEL R. | First Impressions
The truck was dirty outside, the cab smelled like smoke and rotten food. When we opened the back of the truck, cockroaches were everywhere. I killed over 30, and then purchased a bug bomb to kill the rest. I don't know where they were coming from, if they were in the walls or floor of the truck, but even after poisoning them I still found 2 more alive. Uhaul obviously did not clean the truck. when I got it it was completely out of gas as well.Matthew D.
Customer did not leave a comment.ASHLEY B.
Muy Buen servicio porque anque fui Mas trade fui muy bien atendido.MARTIN M. | First Impressions
Customer did not leave a comment.Jason T.
It would help to have an area of the main lobby specified as online order or key pick up area. The app says you can skip to the front of the line but there is nowhere that says to come to pick up your key inside and everyone gets pissy and mouthy when you cut in front of them. The employees need to do a better job of understanding that someone standing at the end of their counter is there just to grab a key and go.Adam B.
Awesome customer serviceKATHERINE M.
Customer did not leave a comment.loraina G.
Customer did not leave a comment.GRABIELA B.
nothing to report, I had a great experienceAnthony T.
person at register was very helpful and kind.Sergio A.
Customer did not leave a comment.LUIS V.
Customer did not leave a comment.MELVIN SCOTT G.
Customer did not leave a comment.DAN L.
Both associates who help me are ver knowledgeable and friendly.MICHAEL O.
Customer did not leave a comment.NORMA P.
Customer did not leave a comment.LEAH M.
Service was great and the whole experience made renting a trailer super easy.EVA D.
Customer did not leave a comment.RONALD N.
Customer did not leave a comment.Alfredo N.
Great customer service at the Red Bluff location!JESSE A.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Joshua Z.
I am very pleased with the service and attention given by the Uhaul staff at the 3536 Red Bluff Rd, Pasadena, TX 77503 location. I want to especially state that agent Donald Connaly is an excellent employee. He is helpful, kind, patient, thorough, and honest. I wish the world had more people like him in the service industry. He's great!mike M.
Customer did not leave a comment.JANETH B.
Customer did not leave a comment.Christopher S. | First Impressions
Customer did not leave a comment.HUMBERTO H.
We appreciate the expertise of the person who installed our hitch, for instance, in putting the wiring inside the back of the car and giving us a hitch that rides higher (given that out car is fairly low).Kevin F.
Customer did not leave a comment.Joshua G. | First Impressions
Although the location was extremely busy, they got me checked out and on the road in no time. Charles was a very friendly and helpful young man. Thank you!CRYSTAL S.
Customer did not leave a comment.BENNY M.
Customer did not leave a comment.Jasmine R.
I have used this location quite a few times. They are consistent in their treatment of customers and it is why I will always return again and again. I recommend them to anyone I know needing this type of equipment.CHARLES D.
Customer did not leave a comment.JUSTIN S.
Customer did not leave a comment.CHARLES D.
Customer did not leave a comment.JUSTIN S.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.GUADALUPE CASARE E.
Customer did not leave a comment.AKINTUNDE A.
Customer did not leave a comment.DAISY M.
Customer did not leave a comment.CYRE G.
Both customer service reps at this location were very helpful and courteous great people will rent from that location again if needed. Thank you againJUNIOR H.
Customer did not leave a comment.frances alicia m. | Overall Experience
Customer did not leave a comment.GUSTAVO R.
Customer did not leave a comment.gustavo R. | First Impressions
Customer did not leave a comment.Jeffrey K.
Customer did not leave a comment.GLENN G.
Laura and her staff are very friendly and super helpful. Thanks!CRYSTAL S. | First Impressions
Need the sliding doors open longer hoursRudy M. | First Impressions
The trailer need to be washed on occasion. The pull handle had grease on it. The most frustrating thing was the after hours return. It wasn't that simple and I spent half hour trying to get it done.LYNN J.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Sandy K.
Customer did not leave a comment.taravia A. | First Impressions
Customer did not leave a comment.WILLIAM N.
I feel the truck share verification could be a lot smoother. I picked up very late and needed to wake up three contacts. This was very aggravating and could have been verified sooner than the pick up date.Eric R.
The Storage Unit in Pasadena is Wonderful and so Was their Employee Mckayla. However the Uhaul I started with in Jonesboro, GA was Terrible. I was GIVEN a truck with the check engine light on , and despite us refusing the truck and Stating that we did not feel comfortable driving from GA to Texas with a truck with that light on and begged them to take it back, they made us keep the truck. they sent a mechanic to look at the truck, the mechanic let's us know DO Not Drive the truck, they said the called the Corporate Manager and they still said to drive the truck the estimated 980 miles and the Company tells us basically, ignore the light and drive it anyways you "should be fine". Not even 4 hours into our 12 hour drive did the Truck Start Groaning an awful sound, the performance of the truck is barely hanging on and we had to stop for Gas every 1 and a half hours, spending hundreds in gas. We had no choice to dangerously drive this truck the remainder of our drive and It ended up Taking Hours Longer than it had to, we had to stop constantly and the truck barely made it without breaking down. Not only did we barely make it but they then scheduled my storage in Pasadena and my drop off past Baytown which is another 45 to an 1hr. We were never comfortable driving off and feel we were put in an Unsafe and Unfair Situation. Especially after being told by All Uhual Employees that their not supposed even let it off the lot with a check engine or any light on, it's supposed to be downed. We were assured by several people that there would be a resolve to.this issue that hasn't come yet.jessica p. | First Impressions
Customer did not leave a comment.Wanda A. | Overall Experience
Customer did not leave a comment.Ashton T.
when costumer comes in the door at location greet costumer and be pronto to help.HESQUI S.
I would never use Uhaul again I been waiting on a call from corporate never called meShanna B. | First Impressions
Customer did not leave a comment.Dallas B.
Customer did not leave a comment.WILLIAM P.
The people where very helpful and kind.Sergio L.
Customer did not leave a comment.Karina G. | First Impressions
Too many questions in regards to renting the 8ft pickup and pictures taken of myself and few numbers needed of my relativesðŸ’ðŸ»â€â™‚ï¸JAVIER H.
Great staffShawanna H.
Great service third time I have rented there and has always been great.Mark T.
Customer did not leave a comment.DAVID D.
The staff was extremely helpfulMARY C.
I had spoken with one of your female employee for two days. Trying to make sure I had my unit ready for my move. She a sure me it would be. I got here to Pasadena on Friday and spoke with her. She was a huge help. I don't remember her name. But employee like her are hard to find. Friendly and professional. Helping me with all my needs. She should get some kinda of notice for her hard work. Not because it's her job. But her kindness and skills.Cindy J. | First Impressions
The staff was very polite and helpful just an overall great experienceSHAWANNA H.
Confor and safetyRAQUEL M.
Customer did not leave a comment.RAQUEL M.
I will never deal with Uhaul againShanna B. | Overall Experience
Customer did not leave a comment.JONATHAN G.
The corporate traffic office diverted my reservation to another location, then at noon (when I was to pick it up) the location that HAD my reservation contacted me about getting the truck. HEY!!! you have taken people too far out of the process...FIX THIS!!! No way I should have had to drive 50 miles to get a truck that was awaiting me on a reservation less than a mile from my location.FREDERICK W.
Customer did not leave a comment.Guadalupe G.
Customer did not leave a comment.CONQUIA A.
Theirs nothing you can do the service i received as a customer was excellent.I give your employees at this location 10 stars they earn it . Thank youBOBBIE A.
Customer did not leave a comment.TRENT C.
My unit had bugs everywhere a lot of my furniture was ruined after being in there, I had a unit at the public storage across the street for half the price and way cleaner.Hannah G. | Overall Experience
none it was a short and precis transaction. Excellent customer service. in and out quickly on pickup and return. great employs at this location!KENNETH S.
They were great and helped with the issues so had that one could help me with over the phone.Crystal D. | First Impressions
Great customer service.HICHAM Z.
Customer did not leave a comment.STEVEN R R.
Customer did not leave a comment.HEBERTO G.
Customer did not leave a comment.Roxanna B. | Overall Experience
Very friendly staff.Lohn H.
Customer did not leave a comment.VICTOR V.
Customer did not leave a comment.DEBORAH A.
I didn't receive my difference on my card i never receivedLATRINITA J.
Customer did not leave a comment.STEVEN H.
Don is the best employee there. Always very friendly, helpful, and very knowledgeable about the job. Went out of his way to help me get the wiring done on my truck so I wouldn't have any problems and did it correctly, not hack it together. Can't praise him enough.Charles S.
Customer did not leave a comment.NEREYDA G.
Please take time to recognize the staff working on Saturday evening, They were all really helpful and friendlyPaul P. | First Impressions
Reserved a trailer for the weekend to cater a graduation party. Was running late and for my scheduled reservation and instead of the facility giving me a courtesy call, Makayla canceled my reservation. Once I showed up, Makayla says that â€œTraffic Canceled my reservationâ€. Spoke to the 1-800 number and they told me Makayla canceled it. I know it may take an extra step in customer service to give a phone call but that step should be taken. Also it need to be mentioned in either the email or when making the reservation that if your unable to meet your scheduled time and do not call within an hour after your appointment, they have the right to cancel it. This â€œpolicyâ€ I was unaware of. Life happens and we all run late. Thank God someone returned another trailer because if not, this SR who just graduated for High School wouldn't of had food at their graduation partyBENJAMIN W.
They made drop off SO easy! The location was so much cleaner and employees much more helpful than pick up location.JENNIFER N.
Customer did not leave a comment.KIMBERLY K.
Gracias por su profecionalismoJOSE R.
I love the company, everything is great and well managed. You can find everything in the same place and that’s beyond awesomeVeronica Estefania R. | Online Move In
Customer did not leave a comment.RYAN LEWIS W.
Customer did not leave a comment.Radezz M. | First Impressions
Nothing. The Technician was very friendly, courteous and efficient. Love the work he didSteven S.
Customer did not leave a comment.CARLY T.
Customer did not leave a comment.zenteno o. | Overall Experience
Customer did not leave a comment.Alejandra V.
Customer did not leave a comment.Billy J.
The service is fast To pick up and to return the equipment, for me they are doing excellentMANUEL C.
Everything was good.CYNTHIA H.
Uhaul storage charged me a $15 late fee because I was in the hospital in ICU for the month of April and couldn't make my payment on timejim s. | Overall Experience
Fix the online site not very friendly. However the service at the site where I rented was excellent.Daniel R.
The attitude of the rep insideKevinecia M.
Customer did not leave a comment.Wendy R.
When you pick up the rental it should be explained hiw to return .. if you after hours to make sure the customer picking up understands the â€œlocation â€œ or thst you have to down load the appTAMAR M.
Customer did not leave a comment.Michael A. | First Impressions
Customer did not leave a comment.Christopher K. | Online Move In
Customer did not leave a comment.MAIRA G. | Overall Experience
Customer did not leave a comment.Daniel H. | Online Move In
Customer did not leave a comment.PATRICK S. | Overall Experience
Customer did not leave a comment.Stacy R. | Overall Experience
The storage space was great! Everything was clean and all staff was super helpful!AMANDA J. | Overall Experience
Customer did not leave a comment.SAMANTHA C. | Overall Experience
The staff was very helpful answer all my questionBRENDA S. | First Impressions
Customer did not leave a comment.kasia g. | Overall Experience
Great staff! Clean storage facility!Brittany K. | First Impressions
La persona que me atendió muy amable y respetuosa excelente graciasmarco l. | First Impressions
Most ease storage rentaljimmy r. | First Impressions
As a customer I think for the money that they’re charging they should get some newer storage spaces because the storage spaces look kind of old.Other than that everything else is pretty good I really wish I could’ve been at the climate storage but that was a little bit too pricey so I just one with the lower level which is the regular unitLatarsha G. | Overall Experience
Nice and clean, storage unit very well maintained.Estella H. | First Impressions
Customer did not leave a comment.Jay B. | Overall Experience
Customer did not leave a comment.Shane S. | Overall Experience
Everyone was very helpfulgregory r. | First Impressions
Customer did not leave a comment.lisa a. | First Impressions
I would highly recommend a friendVanessa T. | First Impressions
Customer did not leave a comment.Samuel L. | First Impressions
Customer did not leave a comment.james h. | First Impressions
Great as alwaysalan F. | First Impressions
Eva was great! She made my experience super simple and quick and gave the best customer service!kasia g. | First Impressions
Employee didn’t seem to understand the customer did not want a second floor unit, but towards the end she said I had two units.... then charged me for 2 locks.Jacqueline R. | Online Move In
Customer did not leave a comment.Necole H. | Overall Experience
Customer did not leave a comment.Reynaldo C. | Overall Experience
Customer did not leave a comment.JAMES W. | Overall Experience
Customer did not leave a comment.Fernando F. | Overall Experience
Customer did not leave a comment.clariss m. | First Impressions
The uhaul experience wasn’t bad, however, I would have the return after hours process a little better, because it’s a bit challenging to return the truck from your website or the appJason H. | Overall Experience
Customer did not leave a comment.sylvester p. | Overall Experience
I really want to thank Troy at Red Bluff location for his help. He listened to my concerns and address the situation.Audry H. | First Impressions
Customer did not leave a comment.Teressa M. | Overall Experience
Customer did not leave a comment.jill l. | Overall Experience
Customer did not leave a comment.ERIKA J. | Overall Experience
U-Haul is the best storage nice n clean love my spot with air conditioning Avery time I go always see them cleaning ladies they do a great clean maintaining to keep the building super clean , the office people are very friendly with respect never would go to another place , Y’all awesome Thanksmaria r. | First Impressions
Customer did not leave a comment.Gary M. | Overall Experience
Great customer serviceJAMES P. | First Impressions
Customer did not leave a comment.PEDRO R. | First Impressions
Everyone was so nice and helpful thanks again for the helpRomeo G. | First Impressions
Customer did not leave a comment.William B. | Overall Experience
Customer did not leave a comment.Nicole M. | Overall Experience
Customer did not leave a comment.William B. | First Impressions
Customer did not leave a comment.Laura P. | Overall Experience
Never had an indoor storage unit before but this place was nice, clean well lit and very accessible even in late hours.David P. | Overall Experience
Customer did not leave a comment.Ronald S. | Overall Experience
Customer did not leave a comment.erika h. | Overall Experience
Muy seguro y limpio agradecido por la atenciónMario R. | Overall Experience
The whole staff was very friendly and helpful ,the process was fast and easy.thumbs up to all staffmandy v. | First Impressions
Customer did not leave a comment.Ambrosia J. | Overall Experience
Customer did not leave a comment.heidi j. | Overall Experience
Todo muy bien 👌 excelente servicio 😊Silvia F. | Overall Experience
My storage experience was great! The guy I dealt with was thorough and very nice. However, check in 4 my uhaul vehicle was HORRIBLE! The website would not upload my pic on step 5 of 5 and after being on hold with uhaul's corp office for almost 45 minutes, I took a screenshot of the page and dropped the key in the drop box! Now I have to get up at 7am ro call the location!Susan M. | First Impressions
I’m glad you’re there for me to get the To get the unit I needed in a quick short time ... thank you 😊TINA P. | First Impressions
Customer did not leave a comment.Ronald S. | First Impressions
Thank You So Much . We would Rent Again.Willie G. | Overall Experience
El personal muy atentos y profesionalMario R. | First Impressions
Customer did not leave a comment.Sabrina O. | First Impressions
This facility meet our needs, staff very friendly. Facility clean and secure.JIMMIE W. | Overall Experience
Customer did not leave a comment.BOBBY T. | Overall Experience
Everything here was fine, had no problems getting my stuff in and out, until I had to deal with the staff. The staff is lazy in doing what needs to be done in a timely fashion. Even after leaving the unit, Calling ahead of time TWICE, to make sure I’ll be taken out of the system, my card still gets charged and with an added late fee?? When I call the guy on the phone he says “we’re probably too busy to do a walk through on the unit. “ wow, how reassuring..raquel r. | Overall Experience
Customer did not leave a comment.Ernest S. | Overall Experience
Closing on my new home was delayed, having the first month free storage with truck rental was truly a blessing when I had the stress and uncertainty of where to put my stuff from selling my first home. The whole experience at this location was excellent.JOSHUA H. | Overall Experience
Customer did not leave a comment.brian S. | First Impressions
Customer did not leave a comment.geidalid p. | Overall Experience
Customer did not leave a comment.Matthew O. | Overall Experience
Customer did not leave a comment.MIRNA G. | Overall Experience
The uhaul staff was most pleasing and Very courteous and helped me in any way they could Thank you job well donejim s. | First Impressions
Very helpful and knowledgeable would recommend to anyone and I'll use them again.DARRON T. | Overall Experience
Customer did not leave a comment.Kerri W. | Overall Experience
Customer did not leave a comment.philomena g. | Overall Experience
If I had to use a storage again. It would be with y'all. My experience was perfect. The staff really look out for there customer's. And have a honest staff. And all my belongings was taking care of. And the staff went as far as letting me know my storage was not locked properly by my mistake. And called me to let me know. Was relief that went out of there way. To let me know and it was corrected by me. So many thanks. I would really recommend anyone to y'all. Thanks again .Cindy C. | Overall Experience
Customer did not leave a comment.john a. | Overall Experience
Real good place to store your things ,nice clean storages, will recommend to friendsJose H. | Overall Experience
Customer did not leave a comment.Tina T. | Overall Experience
Customer did not leave a comment.Javier R. | Overall Experience
Customer did not leave a comment.Maria Z. | First Impressions
Customer did not leave a comment.krystl v. | Overall Experience
GreatGEISOLHAZEL L. | Overall Experience
Your staff did a great job and corrected what the Corpus Christi location failed to inform me that the truck was to be back by 10am on the second day I was told just to return it on Sunday .Walter B. | First Impressions
I did have few problems but the gentleman helped me out alot could be more gratefulMarcos F. | Overall Experience
Great service and very helpfulLuis G. | First Impressions
Liked that I could make my payment on line. Very nice and clean facility.gwendolyn v. | Overall Experience
Just one thing I noticed a small mouse racing thew the drive in between the buildings where I was parked. Trying to get in one of the buildings . I watched for about five minutes. Didn’t make it in.Mary Ann G. | Overall Experience
Rats everywhere even on your stuff they would not be responsible Bad experience. Las ratas andan por todos lados hasta en tus cosas ellos no se hacen responsables. Pesima experiencia. Rateros en todoAdriana G. | Overall Experience
Everyone was very helpful . Most of all-employees are very kind to me . At both locations Kingsville and Pasadena Texas Oh ! thanks for the 30 day free storage..Mary Ann G. | First Impressions
I was paying for a aircondtion unit never worked every time I complained they told me it was because the door was open but did not make sense my locker was on third floor I finely moved outRicardo T. | Overall Experience
Very friendly and helpfully employeesShirley N. | Overall Experience
By far the Beat Uhual in the area , with it being quick and easy and well staffed and customer service being beyond amazingMalik L. | First Impressions
I moved in July of 2018. Left a living room set and a bedroom set. Ended up losing the sofas and king mattress to mold and mice. Mice droppings covered the entire floor when I got everything out.Matthew Y. | Overall Experience
I have been a uhaul customer for over 30 years, I can’t remember feeling more valued as a customer than the red bluff store made me feel. assisting me dropping off trailer, storage & bottle waterbrandt l. | First Impressions
Greeted immediately. Process was seamless and quick. Staff was friendly and knowledgeable.Robert L. | First Impressions
Thank you!!JESSICA V. | Overall Experience
I was very impressed I need a unit for 1month and I ended up getting for free, wow that is awesome. I walked out of there still no believing that i had had it for free. Thanks Uhaul, awesome service.maria z. | First Impressions
Thank you!!!monica a. | Overall Experience
The person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.Thelma J. | First Impressions
Very nice establishment. Wonderful staff.timothy b. | First Impressions
Always there to help and never had a problembeatriz b. | Overall Experience
Gentlemen named gage or cage provided excellent customer serviceESTEBAN S. | First Impressions
The ladies at the front desk were amazing and really helpfulmario r. | First Impressions
Friendly fast serviceGilbert B. | First Impressions
Best Facility ever!Jacob G. | First Impressions
Very nice workersNicole A. | First Impressions
Service was amazing at this location. Everyone was nice and helpful the whole way.Jasmine P. | First Impressions
Our rep was very friendly! Very helpful.Jessica P. | First Impressions
No comments.Joseph L. | First Impressions
Awesome customer serviceKeri W. | First Impressions
FAST EASYjanet p. | First Impressions
The associates explained everything I had and needed to do.derric p. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!