Customer did not leave a comment.David W. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Pasadena
Pasadena, TX 77503
(Left of San Jacinto Elementary School)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KEVIN H.
Customer did not leave a comment.VINCENT F.
Customer did not leave a comment.Daniel K. | First Impressions
Customer did not leave a comment.Syltrina D.
Nothing great store and very professional serviceruben L.
Customer did not leave a comment.Insley B.
Customer did not leave a comment.Erika H. | First Impressions
Customer did not leave a comment.JANELLY C.
Customer did not leave a comment.Juan A.
Customer did not leave a comment.martin C.
I love the fact that yall give us 24 hour access to our unit!!thomas f. | First Impressions
Day 1 was told, I have to bring someone with me to help guide me onto the tow dolly and they will hook up my car, just can't guide me. Day 2, I was told they can guide me, just can't hook up my car to the tow dolly. I understand liabilities. Just needs to be more consistent. Everyone was very nice and helpful.DORA P.
Good service thanksJOSE B.
Very friendly and great customer service ðŸ‘Tracie H.
Customer did not leave a comment.LONZOE U.
Customer did not leave a comment.KURT R.
When I 1st came and rented the lady (chantel, i tho k was her name was AMAZING understood me and helped me. When I got my final reciept thete was a problem where my contract changed and charged more. After several attempts to reach Laura Pack ahe contacted me back was very rude and was not understanding me. Then hung up on mySHANNAN D.
Customer did not leave a comment.JOSE B.
The whole crew is exemplary. I have rented numerous pick ups at this location and Always receive excellent customer service.DARREL B.
Customer did not leave a comment.EARL J.
The young lady had not worked there very long, but she know her job exceptionally well, everything went very well.JACK S.
Customer did not leave a comment.Ray H. | First Impressions
Ask if straps or blankets are needed!!PERRY C.
Customer did not leave a comment.GLENN C.
Thank you for my free month! This facility is nice and it was exactly what I needed until my house got finished. Thank you!Dana B. | Overall Experience
The van rode well and the people at Red Bluff were helpful and quick, a great experienceJoanna G.
Customer did not leave a comment.BRENDA S. | Overall Experience
Stay the same ,,,,Thank you so much.PRAXEDIS JR G.
Quick in / outRONNY W.
We were given the keys and told to bring it back with half a tank of gas and that was all. Upon return we were charged extra for milage and scolded for the gas level and bit taking a picture of the mileage when we picked up the truck.JOHN H.
Customer did not leave a comment.Shanita J. | Online Move In
Customer did not leave a comment.Leticia S.
Customer did not leave a comment.BRENDA F.
Very professional and helpful! Made renting super easy!JULIANNE H.
Customer did not leave a comment.SAMMY LYNN M.
No improvement needed! The nicest most pleasant experience I've ever had with U-Haul! The staff were so polite and explained everything they did. I will recommend this particular store to all my family and friends! Thank you!john M.
Customer did not leave a comment.PAUL T.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.SYLVIA C.
The very best in Houston, TX! Hired 3 Men movers to relocate some of my valuable items and they did a great job and the on-site team at U-Haul Red Bluff were very accommodating to me and my movers. Everyone went above and beyond for me by meeting all my requests. They paid attention to the little things that were important to me, and that made the difference. The climate controlled area is very nice. Great temperature and very clean! Shiny surfaces too! The free month and low rental costs is also a huge bonus! 5 Stars! David T. (Galleria - Houston, TX area)david t. | First Impressions
👍Eliu V. | Overall Experience
Customer did not leave a comment.KRYSTIAN P.
Customer did not leave a comment.Christina M.
Not muchJoe G.
Customer did not leave a comment.ROXANN I.
Customer did not leave a comment.jennifer b. | First Impressions
Customer did not leave a comment.tia j. | First Impressions
Very helpful and time efficientEvelyn T. | First Impressions
Customer did not leave a comment.Maria O. | Overall Experience
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.BRENDA GAIL S.
Truck worked great. Thank you. Fair priceMARK H.
Customer did not leave a comment.RUSSELL T.
Customer did not leave a comment.lucille g. | Overall Experience
Muy buenos trabajadores muy amables y respetosos. Dios me los Bendiga y si alguien me pregunta llo los recomiendo.MARTIN M. | Overall Experience
Customer did not leave a comment.STACEY O.
Customer did not leave a comment.Haley B. | Online Move In
Customer did not leave a comment.rafael r. | Overall Experience
I had problems with the swipe card they had given me. The problem is yet to be solved. I believe the Manager would look into it today and communicate with me.VENKAT S. | First Impressions
The location was great. Mobile check-in wasn't very fast or efficient, so we aren't likely going to use that option in the future, nor are we likely to recommend it to others. It took approximately 30 minutes from start to finish, and we still had to go inside for the key. So we might as well have done it all inside. All of the employees were friendly and professional.WILLIAM W.
Customer did not leave a comment.William G.
Nothing. Everyone was professional. Awesome customer service!SCOTT S.
Customer did not leave a comment.DORA P.
Continue with the excellent maintenance program. I have never had an issue with a rental. The lights and doors always work as well as the hitch attachment. I have yet to get a defective trailer.JOHN R.
Just need someone to explain the scan card alarm thing. Still not Clear on how to use itDana B. | First Impressions
Customer did not leave a comment.GERARDO A.
Customer did not leave a comment.SUZANNA C.
Customer did not leave a comment.Adriana R.
Customer did not leave a comment.LINDA S.
Above and beyond - excellent customer service. Highly recommended.BLAKE M.
Customer did not leave a comment.CHRISTINA L.
Customer did not leave a comment.TIMOTHY DALE S.
Excellent job here.DOMINIQUE O.
Everything worked as expected. Quick- Efficient. ThanksMARK H.
Make sure that the air pressure is correct in tires.joe R.
Decent truck, a decent customer service agentTESHEKA S.
Customer did not leave a comment.JARED H.
They told me one price and it actually costs $100 more. The whole UHaul experience was horrible. Set me up with a vehicle, told them I wanted a truck, the set that up and then I get a call saying they dont have a truck. So I tell them fine, give me the van back. Sir we dont have the van anymore....had to drive several miles out of my way to get a nasty van that the A/C didnt work that well. I think I will rent from someone else next time.eric R.
Excellent serviceLUIS V.
Customer did not leave a comment.Isaac L. | Overall Experience
Customer did not leave a comment.GREGORY S.
I had no issues with this place. They were very professional and the place was clean and inviting. I would recommend them.Deanna F.
nothing comes to mind.THOMAS EDWARD W.
Customer did not leave a comment.BOB B.
Customer did not leave a comment.QUINCY S.
Customer did not leave a comment.JACOB N.
Customer did not leave a comment.Jacob N.
Customer did not leave a comment.EDUARDO G.
Customer did not leave a comment.CHRISTIAN B.
Nothing, every thing was quick and easy. Employees were helpful and friendlyRoger B.
Customer did not leave a comment.Robert P.
Poor quality customer service even worse mannersJASON V.
Nice and clean Well maintainedmax o. | Overall Experience
Customer did not leave a comment.M J A.
Customer did not leave a comment.Christopher H.
The guys working at this location have all been very kind & helpful with every reservation made.JEIDY A.
Customer did not leave a comment.Patrick N.
I selected self-checkout for my truck, and I also ordered furniture pads which were supposed to be in the truck. They were not. Luckily I picked up the truck during business hours, so I was able to get the pads. The workers were very nice, but it would have been a pain to get the furniture pads if they were closed. The driver side mirror was loose and kept moving while driving. When returning the truck with mobile checkout, the site wasn't working properly. I tried a few times to return the truck, but it just kept saying "A UHaul rep will call you shortly". On the 4th attempt, the site worked properly.PATRICK N.
Customer did not leave a comment.WILLIAM D.
Customer did not leave a comment.olga g. | Overall Experience
Customer did not leave a comment.ALETHIA S.
Your staff at this location are awesome, friendly and very helpful.paul P.
Customer did not leave a comment.David D.
Customer did not leave a comment.Diana A.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.tonya l. | Overall Experience
Customer did not leave a comment.DEBORAH E. | Overall Experience
Customer did not leave a comment.Lisa G. | Overall Experience
AC could’ve been a little cooler. Otherwise it was great!Zachary J. | First Impressions
Customer did not leave a comment.Adam R. | Overall Experience
Leave the keys in a place more accessible or create a place in the store for online/app customers to get keys and not make us wait in linesâ€¦..what's the point I the app if we still have to wait in in line to get the key.?Adam B.
Customer did not leave a comment.Fredrick L.
In and out in less than 5 minutes and the service was great!Christopher S.
Customer did not leave a comment.MICHAEL W.
Nice people at this facility!!!JUAN P.
Customer did not leave a comment.Maria O. | First Impressions
More drop off and pick-up locations should be like this.SEAN MCGRUDER L.
I will drive an hour out of my way to go to this location. Very helpful,friendly and knowledgeable.BRADLEY P.
Customer did not leave a comment.RONALD B.
Customer did not leave a comment.LEAH P.
Muy buen storage planta baja lo mejor para nosotros de venir desde Virginia súper bien atendido gracias !! 😊MIGUELANGEL R. | First Impressions
The truck was dirty outside, the cab smelled like smoke and rotten food. When we opened the back of the truck, cockroaches were everywhere. I killed over 30, and then purchased a bug bomb to kill the rest. I don't know where they were coming from, if they were in the walls or floor of the truck, but even after poisoning them I still found 2 more alive. Uhaul obviously did not clean the truck. when I got it it was completely out of gas as well.Matthew D.
Customer did not leave a comment.ASHLEY B.
Muy Buen servicio porque anque fui Mas trade fui muy bien atendido.MARTIN M. | First Impressions
Customer did not leave a comment.Jason T.
It would help to have an area of the main lobby specified as online order or key pick up area. The app says you can skip to the front of the line but there is nowhere that says to come to pick up your key inside and everyone gets pissy and mouthy when you cut in front of them. The employees need to do a better job of understanding that someone standing at the end of their counter is there just to grab a key and go.Adam B.
Awesome customer serviceKATHERINE M.
Customer did not leave a comment.loraina G.
Customer did not leave a comment.GRABIELA B.
nothing to report, I had a great experienceAnthony T.
Customer did not leave a comment.Christopher S. | First Impressions
Customer did not leave a comment.Joshua G. | First Impressions
Customer did not leave a comment.frances alicia m. | Overall Experience
Customer did not leave a comment.gustavo R. | First Impressions
Laura and her staff are very friendly and super helpful. Thanks!CRYSTAL S. | First Impressions
Need the sliding doors open longer hoursRudy M. | First Impressions
Customer did not leave a comment.taravia A. | First Impressions
The Storage Unit in Pasadena is Wonderful and so Was their Employee Mckayla. However the Uhaul I started with in Jonesboro, GA was Terrible. I was GIVEN a truck with the check engine light on , and despite us refusing the truck and Stating that we did not feel comfortable driving from GA to Texas with a truck with that light on and begged them to take it back, they made us keep the truck. they sent a mechanic to look at the truck, the mechanic let's us know DO Not Drive the truck, they said the called the Corporate Manager and they still said to drive the truck the estimated 980 miles and the Company tells us basically, ignore the light and drive it anyways you "should be fine". Not even 4 hours into our 12 hour drive did the Truck Start Groaning an awful sound, the performance of the truck is barely hanging on and we had to stop for Gas every 1 and a half hours, spending hundreds in gas. We had no choice to dangerously drive this truck the remainder of our drive and It ended up Taking Hours Longer than it had to, we had to stop constantly and the truck barely made it without breaking down. Not only did we barely make it but they then scheduled my storage in Pasadena and my drop off past Baytown which is another 45 to an 1hr. We were never comfortable driving off and feel we were put in an Unsafe and Unfair Situation. Especially after being told by All Uhual Employees that their not supposed even let it off the lot with a check engine or any light on, it's supposed to be downed. We were assured by several people that there would be a resolve to.this issue that hasn't come yet.jessica p. | First Impressions
Customer did not leave a comment.Wanda A. | Overall Experience
I would never use Uhaul again I been waiting on a call from corporate never called meShanna B. | First Impressions
Customer did not leave a comment.Karina G. | First Impressions
I had spoken with one of your female employee for two days. Trying to make sure I had my unit ready for my move. She a sure me it would be. I got here to Pasadena on Friday and spoke with her. She was a huge help. I don't remember her name. But employee like her are hard to find. Friendly and professional. Helping me with all my needs. She should get some kinda of notice for her hard work. Not because it's her job. But her kindness and skills.Cindy J. | First Impressions
I will never deal with Uhaul againShanna B. | Overall Experience
My unit had bugs everywhere a lot of my furniture was ruined after being in there, I had a unit at the public storage across the street for half the price and way cleaner.Hannah G. | Overall Experience
They were great and helped with the issues so had that one could help me with over the phone.Crystal D. | First Impressions
Customer did not leave a comment.Roxanna B. | Overall Experience
Please take time to recognize the staff working on Saturday evening, They were all really helpful and friendlyPaul P. | First Impressions
I love the company, everything is great and well managed. You can find everything in the same place and that’s beyond awesomeVeronica Estefania R. | Online Move In
Customer did not leave a comment.Radezz M. | First Impressions
Customer did not leave a comment.zenteno o. | Overall Experience
Uhaul storage charged me a $15 late fee because I was in the hospital in ICU for the month of April and couldn't make my payment on timejim s. | Overall Experience
Customer did not leave a comment.Michael A. | First Impressions
Customer did not leave a comment.Christopher K. | Online Move In
Customer did not leave a comment.MAIRA G. | Overall Experience
Customer did not leave a comment.Daniel H. | Online Move In
Customer did not leave a comment.PATRICK S. | Overall Experience
Customer did not leave a comment.Stacy R. | Overall Experience
The storage space was great! Everything was clean and all staff was super helpful!AMANDA J. | Overall Experience
Customer did not leave a comment.SAMANTHA C. | Overall Experience
The staff was very helpful answer all my questionBRENDA S. | First Impressions
Customer did not leave a comment.kasia g. | Overall Experience
Great staff! Clean storage facility!Brittany K. | First Impressions
La persona que me atendió muy amable y respetuosa excelente graciasmarco l. | First Impressions
Most ease storage rentaljimmy r. | First Impressions
As a customer I think for the money that they’re charging they should get some newer storage spaces because the storage spaces look kind of old.Other than that everything else is pretty good I really wish I could’ve been at the climate storage but that was a little bit too pricey so I just one with the lower level which is the regular unitLatarsha G. | Overall Experience
Nice and clean, storage unit very well maintained.Estella H. | First Impressions
Customer did not leave a comment.Jay B. | Overall Experience
Customer did not leave a comment.Shane S. | Overall Experience
Everyone was very helpfulgregory r. | First Impressions
Customer did not leave a comment.lisa a. | First Impressions
I would highly recommend a friendVanessa T. | First Impressions
Customer did not leave a comment.Samuel L. | First Impressions
Customer did not leave a comment.james h. | First Impressions
Great as alwaysalan F. | First Impressions
Eva was great! She made my experience super simple and quick and gave the best customer service!kasia g. | First Impressions
Employee didn’t seem to understand the customer did not want a second floor unit, but towards the end she said I had two units.... then charged me for 2 locks.Jacqueline R. | Online Move In
Customer did not leave a comment.Necole H. | Overall Experience
Customer did not leave a comment.clariss m. | First Impressions
I really want to thank Troy at Red Bluff location for his help. He listened to my concerns and address the situation.Audry H. | First Impressions
U-Haul is the best storage nice n clean love my spot with air conditioning Avery time I go always see them cleaning ladies they do a great clean maintaining to keep the building super clean , the office people are very friendly with respect never would go to another place , Y’all awesome Thanksmaria r. | First Impressions
Great customer serviceJAMES P. | First Impressions
Customer did not leave a comment.PEDRO R. | First Impressions
My storage experience was great! The guy I dealt with was thorough and very nice. However, check in 4 my uhaul vehicle was HORRIBLE! The website would not upload my pic on step 5 of 5 and after being on hold with uhaul's corp office for almost 45 minutes, I took a screenshot of the page and dropped the key in the drop box! Now I have to get up at 7am ro call the location!Susan M. | First Impressions
Customer did not leave a comment.Sabrina O. | First Impressions
Customer did not leave a comment.brian S. | First Impressions
The uhaul staff was most pleasing and Very courteous and helped me in any way they could Thank you job well donejim s. | First Impressions
Customer did not leave a comment.Maria Z. | First Impressions
The person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.Thelma J. | First Impressions
Very nice establishment. Wonderful staff.timothy b. | First Impressions
The ladies at the front desk were amazing and really helpfulmario r. | First Impressions
Friendly fast serviceGilbert B. | First Impressions
No comments.Joseph L. | First Impressions
Awesome customer serviceKeri W. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!