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Claudio A O.Customer Reviews for U-Haul Moving & Storage of Passaic
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well service was 5 stars . I will recommend this location. Your associates had me in and out really fast and answered my question.
joel B.The last few times I've been here, including today, these guys were really on top of everything. Well trained, informative, helpful. The truck and even the bathroom were spotless. This is becoming my go-to location.
William S.The only problem is that they charged me a lot. They told me that they would give me the money back, but I didn't get it.
leon I.Gooo thanks
norberto R.This location is reliably great. Your mobile check-in people need to get on the ball, though. It took over 10 minutes to get approved. That's ridiculous. But the people at the location pointed me to a chair, the bathroom and so on while I waited an unreasonably long time to get approved.
WILLIAM S.Congratulate Edwardo, allow him to train others why his skills! Super impressed. As there was a young lady working with him who was as kind
ANDREA S.I recommend this location because the services is excellent.
Rigoberto P.Very nice a truck and service.
Ruggeri B.Not a thing
ELENA C.The best uhaul around
Hamlet V.Improvement costumer service....
Jimmy V.Need parking space when truck return
Michael V.Great customer service
Piyumi B.Offer free beer and liquor for the customers while they wait in line for their equipment rentals.
Michael P.The wheel alignment was terrible on the truck.
John K.I was overcharged. Your system is horrible I had to wait over 20 minutes on hold and trying to get this straightened out is a nightmare. It still has not been resolved and I have only received half my refund so far. I will not have the time to wait on the phone for another 20 plus minutes for several days. I would not recommend this place to my worst enemy.
James B.They over charge me like 12xmiles extra I'm not happy with the service neither the attendant
Anibal R.Overall good service, location, & professional staff.
Michael R.Si estas buscándo un vehÃculo en el último minuto este es el mejor lugar para hacerlo ya qué cuenta con gran variedad de tamaños de acuerdo atu necesidad y en realidad no necesitas una reserbacion .
hugo R.U- haul Passaic the attention is friendly, willing to give solutions.
Francisco L.I had a great experience. Had a hitch installed onto my vehicle, I got the call to come pick it up and got there right before they were supposed to close. Unfortunately, my key fob was dying so we couldn't get my car to start, so we were stuck! The mechanic stayed with us for almost 2 hours while trying to get roadside assistance and was patient and professional the entire time. I appreciate people who do their job well, so i'd definitely recommend this location!
Francesca P.Good service 👍
Luis C.All went perfect. Thank you!
Jason D.The Managers should be more knowledgeable and polite when talk with a customer. That why is the manager.
Andres P.I think you should have fully trained staff members so they can assist with installation of equipment not just anyone that can used the computer to charge you
Miguel R.Paying my balance was H£||. I WAS NEVER NOTIFIED ABOUT GRACE PERIOD. IT WAS H£|| FOR MY AUNTIE WHO WAS PAYING THE BILL FOR ME I CAME TO LOCATION TWICE AND SHE CAME ONCE. BEFORE I GOT THE EMAIL
Jewaldjewell W.They have to be more space for parking for the customers because the street over there is busy and you have to go farther to fine a park .
BELAL O.Lo unico Malo es la entrega como lo tiene que hacer uno no me gusta eso
Arlin O.maintain the reservation. i put a lot of planning into rental, including travel, accommodations, meals, meetings. All of which was significantly impacted due to UHaul last minute change, forcing me to go to a different location. I incurred substantial added costs as a result.
John S.Good
Marino R.Welcoming, quick counter pick up, hardly any wait time. Thank you so much.
Keishla A.Every thing is ok.
Domingo D.Checking in with Mabel was smooth and she provided great customer service, which was welcomed with smile. Upon returning, Roberto was great. He even extended a garbage can so that I can dispose of trash. Overall excellent experience and the two individuals mentioned contributed greatly to this overall satisfaction.
Raymundo C.Main Ave, Passaic, NJ Staff is always helpful and professional
Carmen F.Exelent
David S.Keep up the good work !
Kevin F.Drop off super helpful, the lady helped unhook trailer. Highly reccomended.
remzi G.Staff went above and beyond to check us in. I have been doing a theatrical show in nyc and have been going so hard. I arrived right before close and they still took the time to get my stuff moved in properly. I would definitely like to thank the attendant and the manager for their help.
Elizabeth L. | First ImpressionsThey charge to my account double
Jose H.Great customer service and a great overall experience
Jesus R. | Overall ExperienceNothings particularly, just keep maintain standard service you have now,
HIDENORI T.Had difficulty with the contactless pick up process, the UHaul app could not detect my location, even after I followed instructions on allowing location access on my IPhone, confirming it was enabled several times. Had to check in at the counter, which took a little time for the UHaul rep to process my reservation thru the in store system. Not terrible, just minor irritation.
Ken W.Great customer service!!!!!
nirea j. | First Impressions