Customer Reviews for U-Haul Moving & Storage of Passaic

4,355 reviews

541 Main Ave   Passaic, NJ 07055

(973) 778-4800

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    7 am–6 pm

Services at this Location:

Contact Us

(973) 778-4800

541 Main Ave
Passaic, NJ 07055

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    7 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Claudio A O. 
Rating:
5.0

Everything went well service was 5 stars . I will recommend this location. Your associates had me in and out really fast and answered my question.

joel B. 
Rating:
5.0

The last few times I've been here, including today, these guys were really on top of everything. Well trained, informative, helpful. The truck and even the bathroom were spotless. This is becoming my go-to location.

William S. 
Rating:
5.0

Customer did not leave a comment.

Jahayra D. 
Rating:
5.0

The only problem is that they charged me a lot. They told me that they would give me the money back, but I didn't get it.

leon I. 
Rating:
5.0

Customer did not leave a comment.

Magdi F. 
Rating:
5.0

Customer did not leave a comment.

Yeonshim T. 
Rating:
5.0

Gooo thanks

norberto R. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Enjoli B. 
Rating:
5.0

Customer did not leave a comment.

kinga W. 
Rating:
5.0

Customer did not leave a comment.

Ernesto G. 
Rating:
5.0

Customer did not leave a comment.

carlos J. 
Rating:
5.0

This location is reliably great. Your mobile check-in people need to get on the ball, though. It took over 10 minutes to get approved. That's ridiculous. But the people at the location pointed me to a chair, the bathroom and so on while I waited an unreasonably long time to get approved.

WILLIAM S. 
Rating:
5.0

Congratulate Edwardo, allow him to train others why his skills! Super impressed. As there was a young lady working with him who was as kind

ANDREA S. 
Rating:
5.0

I recommend this location because the services is excellent.

Rigoberto P. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO C. 
Rating:
5.0

Very nice a truck and service.

Ruggeri B. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Hamlet V. 
Rating:
5.0

Not a thing

ELENA C. 
Rating:
5.0

The best uhaul around

Hamlet V. 
Rating:
5.0

Improvement costumer service....

Jimmy V. 
Rating:
3.0

Need parking space when truck return

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
5.0

Customer did not leave a comment.

Minaxi L. 
Rating:
5.0

Great customer service

Piyumi B. 
Rating:
5.0

Offer free beer and liquor for the customers while they wait in line for their equipment rentals.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Geury P. 
Rating:
5.0

Customer did not leave a comment.

ELLA J. 
Rating:
5.0

Customer did not leave a comment.

miguel G. 
Rating:
3.0

The wheel alignment was terrible on the truck.

John K. 
Rating:
4.0

Customer did not leave a comment.

MAKSIM S. 
Rating:
5.0

Customer did not leave a comment.

MARISOL R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
1.0

I was overcharged. Your system is horrible I had to wait over 20 minutes on hold and trying to get this straightened out is a nightmare. It still has not been resolved and I have only received half my refund so far. I will not have the time to wait on the phone for another 20 plus minutes for several days. I would not recommend this place to my worst enemy.

James B. 
Rating:
1.0

They over charge me like 12xmiles extra I'm not happy with the service neither the attendant

Anibal R. 
Rating:
5.0

Overall good service, location, & professional staff.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

kennath A. 
Rating:
4.0

Customer did not leave a comment.

Dmytro K. 
Rating:
1.0

Customer did not leave a comment.

Maayni S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

JUAN E V. 
Rating:
5.0

Si estas buscándo un vehículo en el último minuto este es el mejor lugar para hacerlo ya qué cuenta con gran variedad de tamaños de acuerdo atu necesidad y en realidad no necesitas una reserbacion .

hugo R. 
Rating:
5.0

Customer did not leave a comment.

Yasaira E. 
Rating:
5.0

U- haul Passaic the attention is friendly, willing to give solutions.

Francisco L. 
Rating:
5.0

Customer did not leave a comment.

Heyong Z. 
Rating:
5.0

I had a great experience. Had a hitch installed onto my vehicle, I got the call to come pick it up and got there right before they were supposed to close. Unfortunately, my key fob was dying so we couldn't get my car to start, so we were stuck! The mechanic stayed with us for almost 2 hours while trying to get roadside assistance and was patient and professional the entire time. I appreciate people who do their job well, so i'd definitely recommend this location!

Francesca P. 
Rating:
5.0

Customer did not leave a comment.

aldwin P. 
Rating:
5.0

Customer did not leave a comment.

GAUDYAIDA M. 
Rating:
5.0

Customer did not leave a comment.

luis B. 
Rating:
5.0

Good service 👍

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

All went perfect. Thank you!

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Osama M. 
Rating:
5.0

Customer did not leave a comment.

Eddy P. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
4.0

The Managers should be more knowledgeable and polite when talk with a customer. That why is the manager.

Andres P. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

I think you should have fully trained staff members so they can assist with installation of equipment not just anyone that can used the computer to charge you

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

David Q. 
Rating:
5.0

Paying my balance was H£||. I WAS NEVER NOTIFIED ABOUT GRACE PERIOD. IT WAS H£|| FOR MY AUNTIE WHO WAS PAYING THE BILL FOR ME I CAME TO LOCATION TWICE AND SHE CAME ONCE. BEFORE I GOT THE EMAIL

Jewaldjewell W. 
Rating:
2.0

They have to be more space for parking for the customers because the street over there is busy and you have to go farther to fine a park .

BELAL O. 
Rating:
5.0

Lo unico Malo es la entrega como lo tiene que hacer uno no me gusta eso

Arlin O. 
Rating:
5.0

Customer did not leave a comment.

Alejandro G. 
Rating:
2.0

maintain the reservation. i put a lot of planning into rental, including travel, accommodations, meals, meetings. All of which was significantly impacted due to UHaul last minute change, forcing me to go to a different location. I incurred substantial added costs as a result.

John S. 
Rating:
5.0

Customer did not leave a comment.

RENE S. 
Rating:
5.0

Good

Marino R. 
Rating:
5.0

Customer did not leave a comment.

saul B. 
Rating:
5.0

Customer did not leave a comment.

LISA G. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

eduard M. 
Rating:
5.0

Welcoming, quick counter pick up, hardly any wait time. Thank you so much.

Keishla A. 
Rating:
5.0

Customer did not leave a comment.

Arden S. 
Rating:
5.0

Every thing is ok.

Domingo D. 
Rating:
5.0

Customer did not leave a comment.

harry R. 
Rating:
5.0

Checking in with Mabel was smooth and she provided great customer service, which was welcomed with smile. Upon returning, Roberto was great. He even extended a garbage can so that I can dispose of trash. Overall excellent experience and the two individuals mentioned contributed greatly to this overall satisfaction.

Raymundo C. 
Rating:
3.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

Main Ave, Passaic, NJ Staff is always helpful and professional

Carmen F. 
Rating:
5.0

Exelent

David S. 
Rating:
4.0

Customer did not leave a comment.

Andres J. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel T. 
Rating:
5.0

Customer did not leave a comment.

kmj T. 
Rating:
5.0

Customer did not leave a comment.

Naftali K. 
Rating:
5.0

Keep up the good work !

Kevin F. 
Rating:
4.0

Customer did not leave a comment.

Samuil K. 
Rating:
5.0

Drop off super helpful, the lady helped unhook trailer. Highly reccomended.

remzi G. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
5.0

Staff went above and beyond to check us in. I have been doing a theatrical show in nyc and have been going so hard. I arrived right before close and they still took the time to get my stuff moved in properly. I would definitely like to thank the attendant and the manager for their help.

Elizabeth L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avraham G. 
Rating:
1.0

They charge to my account double

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Edgardo H. 
Rating:
5.0

Customer did not leave a comment.

Ruben D. 
Rating:
5.0

Great customer service and a great overall experience

Jesus R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maxwell O. 
Rating:
5.0

Customer did not leave a comment.

Hamlet V. 
Rating:
5.0

Nothings particularly, just keep maintain standard service you have now,

HIDENORI T. 
Rating:
3.0

Had difficulty with the contactless pick up process, the UHaul app could not detect my location, even after I followed instructions on allowing location access on my IPhone, confirming it was enabled several times. Had to check in at the counter, which took a little time for the UHaul rep to process my reservation thru the in store system. Not terrible, just minor irritation.

Ken W. 
Rating:
4.0

Customer did not leave a comment.

erick A. 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  First Impressions 
Rating:
5.0

Great customer service!!!!!

nirea j.  |  First Impressions 
No reviews have been submitted for this location.

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