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Pawel KCustomer Reviews for U-Haul Moving & Storage of Passaic
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great all around
PASQUALE MI scheduled a reservation a month in advance only to find out less than 24 hours that my equipment wasn’t available. I had to then scramble and find different company to for fill the equipment needed VERY UNEXPECTEDLY TOLD SORRY we don’t have the equipment 👎
BOLIVAR Dthe customer service rep was not helpful in any way. I had reserved a 20ft truck but when I came in, they said that there were none in stock. I ended with a 10ft truck which made our move so much harder and longer. I in quired about the 20ft truck in the lot and I was told that it was reserved for someone else. When I returned my truck that same truck was still there. I am not sure why I wasn't able to use that vehicle if the person didn't show up for their reservation. I should have been informed that a 20ft wasn't available at this location and I would have looked elsewhere.
ERIC GThe process was very simple and smooth, and the customer service was great. Everyone was helpful, professional, and friendly. I truly appreciate how easy everything was from start to finish. Highly recommended!
ISRAEL AManager Kevin was very professional and courteous.
IMRAN MThe item that I ordered at 1st location was not available but the agent referred me to another location that had the auto transport tow. I was inconvenienced at same time the transition smooth. So all went well at the end. Uhaul team was wonderful and awesome!!!
DAUNUS HThank u
Earvin AMorning and afternoon customer service was amazing.
MALIK MU-haul has poor internal communication problems... not satisfied at all...
GARY HAndrew V was wonderful helping me return my trailer amazing customer service! Thank you
STEPHANIE RMaybe, explain with more details when the customer return the truck
xavier TI moved from Jersey to South Carolina.. I rented a small box truck and a car carrier.. the ratchet straps were rusted and difficult to operate.. the blinker was not working on it .. and the rear tire. Had a slow leak forcing me to stop every hour to fill it with air...I didn't have time to look for a U-Haul location for them to fix it due to the moving trucks scheduled.. I was forced to go to a stop that I had to get quarters for the air compressor.. I lost valuable time .. the windshield of the truck had bugs smashed and was difficult to see.. but we made it ... the place I returned the truck and equipment .. the guy was a super good guy ...
PATRICK CWhite, I returned the truck. I was waiting a while.
ALI ZAndrew greeted us and helped us check in our one-way 15 footer. He gave us the other equipment we rented and we were on our way.
CANDIDO Mthanks
DONNA WYou guys were great excellent job
NORTON GRip off… charged fees when initial payment was 89$ but was then hit with $170 charge on my card! Please advise customers during checkout what’s needed before returning..
Stephanie CThe idea that you have to call someone else as your backup contact is insane.
Timothy GExcelente trabajo
Lizandro TInside the store, the music plays continuously, repeating the same melody. After just a couple of minutes of chatting with the friendly staff, I find myself longing for a change of atmosphere. Perhaps a more varied music selection or a calmer soundscape could create a more pleasant environment. Thank you for considering this suggestion!
DAVID NYou have a Hispanic woman who works there who has a nasty attitude. She is rude, and her facial expression says it all: i hate people and my job!
JAM SThe gentleman that assisted us was knowledgeable, professional and friendly.
MARK ATrain workers better
Frank MI m getting sorpresa with the prices always up
ERNESTO GThe store rep was super helpful/knowledgeable about the truck I rented.
GEORGE FHaving to do all the return photos in the rain is not fun. We shouldn’t have to do that.
ROBERT KKevin was amazing! Got me in and out super quick and efficiently. I was looking to get bubble wrap and was a little confused by the “small” & “large” with the bubble wrap. Andrew saw my confusion and explained it’s the size of the bubbles them self. Overall top tier experience! First time at the Passaic location & very satisfied. Thanks for making my moving that much simpler!
SHONTE JTodo salió muy bien T
Antonio GThe customer service was great!
DENIS MGreat job to all of the members.
YENSER RIt’s $19 something to rent and then the miles.why oh why did they charge me at the location $134 and then only having driven 17 miles get charged $100 total.where did the other fees come in.I don’t recommend U-Haul to anybody.
KRYSTAL WI think it’s egregious that U-Haul doesn’t offer military discounts.
PHILLIP WVerygood
Ho YTodo bien
LEONARDO PWhile I understand customers who return their rentals have no idea or concern of the next day's events. Trucks which can be reserved through the app during non store hours should be placed where customers can get to them
Kareem CExcelent
ELIZABETH HThe person at the Passaic location was terrific. Friendly, knowledgeable, and patient. The u-haul self-service process, through the app, however, is complicated and opaque.
Daniel DAll the workers were extremely friendly and helpful!! I definitely recommend this place. Thank you guys
JOYCE K | Overall ExperienceThe person at the front desk was very friendly and helpful !!!
JOYCE K | First ImpressionsStaff went above and beyond to check us in. I have been doing a theatrical show in nyc and have been going so hard. I arrived right before close and they still took the time to get my stuff moved in properly. I would definitely like to thank the attendant and the manager for their help.
Elizabeth L | First ImpressionsGreat customer service and a great overall experience
Jesus R | Overall ExperienceGreat customer service!!!!!
nirea j | First Impressions