Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All services and representatives were excellent. No improvement needed in my opinion. I was in and out with my rental in about 15 mins. Great service! Thank you
Very friendly service. I would definitely tell a friend!
!aaa!a111111
always a good experience
The truck was good and worked well. I would not recommend location due to having an unpleasant experience with the rude lady(janese or janele) at the front desk. The man who helped me out with the trunk checkin/out was pleasant and had some customer service sense(George). Thanks
Everything was good.
Todo excelente , he usado este servisio varias ves es y siempre excelente atención gracias
Yenesse is very nice and professional. We go in every week and no matter how many customers that she may have seen during the week she remembers who we are. And makes everything go smooth
The day we went it was after 2 days after a snow storm an the grounds of the place was not well cleaned. Also we had to return the truck after hours and we went to use the app and we could not bring it up on two different phones. So we dropped it off at 9:00pm and just dropped the key in slot and called them. At first they were going to charge a 20 dollar fee and then they took it off. I am not sure why people would be charged 20 dollar if you rent a vehicle for 24 hours and you bring it back early. Even if it is closed you should not be charged 20 dollars
When I went to return the truck I came to the front door to let the employee know I was there in the doors were locked he examines my presence but was on the phone and made me wait outside in the cold. I feel like you could have asked a person the phone to wait one minute we unlock the door especially since this was 2 PM so there should have been no reason for the door to be locked. Feeling terrible due to the poor customer service i walked away thinking im never going to come again. However the person that actually finished checking in my car was a different employee who is actually very great in totally left me satisfied in the end.
There is only one person working at this particular location on Saturday November 21, We truck died at the meadowlands we were on the telephone for 45 minutes waiting for someone to pick up the telephone, we called the 1800 number no human being answered after about 2 hours we had to pay someone $20.00 to jump start the engine.imagine in the dark parking lot waiting for someone to pick up the telephone to send a tow truck to pick up the van, this has been a horrible experience for me.
Service was excellent
Great location. Easy, Quick and awesome customer service. Will be back again someday
Easy and fast, thank you
It was not fair that I was charge more money due weather.
Staff was friendly and helpful. Thank you for letting me park my car there while I use the truck.
Nothing to improve, keep doing an excellent job
Excellent service. Very polite and helpful manager. Evan was very polite and helpful too. This is my third time with you and totally happy. 100% satisfied. Thank you u-Haul and thank you staff.
When I dropped the trailer off the fellow said the bill was discounted , he thought because it was turned in early said it would show in my E mail but haven't seen anything
When there's reservation for a vehicle and trollies, all should be available when the customer is there. No parking for customers is just not good for business
Jacob is the best never have a problem
Excellent Customer service . Jacob the manager is awesome to work with as well as the other staff members . Highly recommend this location!!!!!
i was over billed for miles that i did not use ... the attendant mad no effort to fix or try to find out what the problem was i was billed for 26 miles i did not use
Good
always a great expierence
I always get amazed at the tremendous costumer service and managing skill that Jacob and his team demonstrate, even when things happen outside their control, they take their leadership to the next level to make me always, run everything smoothly as possible, they are a essential part of my business, thanks Jacob you are best, keep the good work and keep training others to do the same, that is what a true leader is all about:
Good
Requested furniture pads and a flat dolly with the rental- neither of which were in stock when we picked up The truck. Sales manager was top notch. Excellent person to work with. Jacob Cirino is his name.
I have worked for hertz equipment rental for more then many years as a mechanic and in the office. The young guy the handled the rental and set everything up was one of the most professional that I have ever come across in the rental business. Super fast being it was a last min idea to rent a truck and trailer. He had me out of there in under 15 min! By far in my area the best u haul to use. If I was still in the business i would have definitely wanted him at are rental yard in charge of equipment and customer relationships.
I was doing a move out and the first day I got it I ran Into problems. They didn't even have paper at the facility to print a contract and their computer kept freezing. Fast forward they have the audacity to go to the police and say I don't want to return the truck? Nobody reached out to me - I ACTUALLY REACHED OUT AND SAID I NEEDED MORE TIME. I'm under contract aren't I? Absolutely unprofessional they lied under oath! Falsified a police report! I will be calling all news outlets and post on social media what a fraud Uhaul is. I already reached out to my attorney as well. I expect a phone call from corporate. Not from the hand me down manager who can't supply $2.99 8x11 paper for his store. What a joke!
This is the 3rd time we needed to rent a vehicle for my charity. And we will be having to rent on a regular basis. Jacob is great and very helpful
I booked the truck that I needed in Wayne, NJ location, after I paid for it when I make the reservation I was contacted later that I needed to pick up the truck at another location. If they had told me that it is not available will this location I would have made another arrangement, totally inconvenient...
MOVERS TRUST IS A DISASTER COMPANY RUN BY AN IDIOT. PLEASE NEVER RECOMMEND THIS COMPANY AGAIN THEY ARE THE WORST COMPANY EVER !
I have a charity and I have had to use twice and will again great service for the Passaic Location
Have supplies listed on the site as available to rent, actually available. Completely changed the trajectory of the move. And it was NOT THE FAULT OF THE EMPLOYEE.
Have enough trucks ready for each customer who reserved them
Just keep up the good work, thank you.
N/a
While the van I drove was acceptable, the customer service person was less than so. He brusquely set aside several questions I asked him and mispronounced the name of my contact person while on the phone with her. When she corrected him, he did not apologize. After the call when I said he should have apologized, he choose not to respond. I understand we are living in difficult times but common courtesy should still exist, especially in a service capacity.
If u have the any size truck, rent that, dont give us another....
Nothing
They wanted two contact for me to rent the trailer. On my past rentals i was never asked that. They had to call the people so early in the morning to bother them if not they wouldnt allow me to rent the vehicle tow trailer. I wont be renting from here again.
I would use this company again it was as quick online with no issues. Returning the truck was as easy and your staff was professional they answered any questions I had. Which made it that simple thank you.
We are currently renting a vehicle and it smells like smoke.
I would highly recommend this facility. The staff was very knowledgeable and efficient.
We worked with Jacob he was excellent very accommodating. We first rented for a week then need more time and he made that simple and easy.
Employee was helpful, efficient and friendly. It was my first time and he clearly stated the rental terms, use of the vehicle and answered my questions. Please congratulate him on a job well done. Definitely recommend.
Iakwayz go to this location. They have good supply of vans and great service.
The first employee showed up 2.25 hours late.
The staff at the facility where I picked up my van are great. They are helpful and friendly. My only issue is with returning the vehicle after hours. Someone was there so I got help but it was difficult to do without help. Is there a way you could send a link for return just like you do for the rental? The rental is so easy. I don't know how I would have returned the van if the place had really been closed up. Thanks
Jacob was very fast, courteous, and professional. He made the experience very easy and swift.
They did not have the truck I reserved for three weeks available. They did not do anything to make the situation better. But they sure accommodated someone who didn't have a reservation and even gave him a deal on the mileage less than 70 cents a mile.
Great customer service!!!!!
