Would store here againjim v. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Penn Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.michael h. | Overall Experience
The Rodi Rd location is not set up for the possibility of an early pick up, but the U-haul web site lets you register to get the truck before normal business hours via an app or code. This made us over an hour late for a delivery to a client. If a location doesn't participate in alternative truck pick ups the customer renting the truck should be alerted to that.BRENDAN M.
Nice staffs, happy to help everything we need.Qui N. | Overall Experience
Best location ever , best customer service skillsOLUSOLA O.
The guy working was by himself and I know it was a busy day but he handled it well. Promote him.Walter H. | First Impressions
Customer did not leave a comment.Rachel P.
Customer did not leave a comment.Chareese H. | Overall Experience
Customer did not leave a comment.MICHAEL Z.
Great experience, easy, friendly staff. easy to drive. No hidden feesSUZANNE M.
Customer did not leave a comment.EDWARD B.
That eric gains was a great help he help me find the rite size storage good customer servesCharles H. | Overall Experience
Customer did not leave a comment.Sharmelle L J.
Customer did not leave a comment.PAMELA W.
Dropped off after hoursROBERT H.
The U-Haul Storage store of Penn Hills very friendly & excellence service.They were happy to help me with anything I need. Thank you for everything.Qui N. | First Impressions
We weren't fully aware of the outrageous charges for gas, but the renting process was so easy. I would rent again!James H.
Customer did not leave a comment.Joseph G.
We had dropped some thing underneath the seats that we needed to retrieve. Upon retrieving we noticed that underneath the seats was very dirty and not vacuumed. Other than that everything was perfect!Ada J.
Customer did not leave a comment.CORTEZ J.
Let Customer know that key only goes to cross members on key.David I.
Manager and staff were great. Truck was super clean.Nam D.
Customer did not leave a comment.tammy s. | Overall Experience
Staff helped with short notice quick turnaround of truck rental. Very accomodating.PHILMORE C.
Customer did not leave a comment.TANEKA E.
Customer did not leave a comment.JEFFREY G.
Solomon was extremely helpful, kind, and patient with all of my questions and needs.Yvonne S.
Customer did not leave a comment.KATHLEEN F.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.WILLIAM Y.
Customer did not leave a comment.SHARON L.
Customer did not leave a comment.MARK S.
I really wanted a pickup truck or a van but they don't accept anything-- but major credit cardsJOHN R.
Customer did not leave a comment.JACQUELINE P.
Customer did not leave a comment.GARY T. | First Impressions
Customer did not leave a comment.Brittany J.
Smooth, quick and I was very satisfiedSHAWNTELL F.
Maybe explain the payment process a little more.JAMIE B.
Customer did not leave a comment.Darlene A. | First Impressions
The staff were super friendly and easy to talk to, we had an issue with the latch to open and close our unit and they took care of it immediately.Alexandra R. | First Impressions
Customer did not leave a comment.ASHLEY H.
Customer did not leave a comment.Kimberly R.
Keep doing what you are doing! Very professional staff who truly valued my time. I will be using this location again.JEANINE F.
Service was professional.BARRINGTON P.
No improvement needed, customer service is fabulous!!Marcie R.
Customer did not leave a comment.James C.
Customer did not leave a comment.TRISHA K.
Customer did not leave a comment.LAMAR C.
We use them every year around this time and they have always been more than accommodating and always have what we need even at the last minute.Bernadette B.
Customer did not leave a comment.Samirah A.
All good in and out Easily accessibleRODNEY LEE B.
Customer did not leave a comment.SHANE R.
They were very nice and helpfulMICHAEL S.
The people were very nice and helpfulLANCE L.
Customer did not leave a comment.MILTON W.
Easier payment processing with Covid-19 guidelines.Morgan B.
Best moving experience I've ever had.Marellus M.
the only thing that pissed me off is they charged me twice for one dolly Refund will be appreciatedAbdeslam M.
Everybody was friendly and fastPaul D.
Customer did not leave a comment.MARCIAI D.
Customer did not leave a comment.Tamara N.
Customer did not leave a comment.robert H.
Great customer service, friendly, clean vehicle, and quick easy check-in and checkout.timothy T.
Customer did not leave a comment.David G.
Customer did not leave a comment.victor V.
Everything went great just keep up the great work. Thank Youharriet W.
Customer did not leave a comment.STEVEN R.
The online reservation and check-in were easy to navigate and when I got to the U-Hal site, I did not have to wait long to get the rental and be on my way. The return was simple and efficient as well. I do wish that I would have known about the photo campaign so that I could have taken one for submission.Shoshana M.
Customer did not leave a comment.CARIN G.
Paid for 24/7 rideshare. Lockbox no code. Gave my van away. Bald tires got stuck in my driveway for 4 days. Total waste of money. I will never rent again.BRUCE T.
The location is very bad. The truck when need to be parked there is no space and it is like as if we are falling of a mountain.VENKATA BHANU PR D.
Helpful will drop odd info and very easy drop off.John C.
Good customer serviceTaumailelei W.
Nothing they are on point never needed a truck and couldn't get it keep up the good workDeborah N.
Ronald customer experience very professional my customer service was over the the top very satisfy I will return just to say hey to ronald and doug thanks for a great experienceJerome M.
I have had a great experience at this facility. I’d particularly like to recognize Doug, and his staff as well. I took rental space and couple of truck rentals from them. These guys are super nice and extremely help. I’ll recommend this facility 100%.RAJVEER S. | Overall Experience
Customer did not leave a comment.Keith D.
Customer did not leave a comment.KIMBERLY D.
Customer did not leave a comment.shanell l. | Overall Experience
Customer did not leave a comment.Dana J.
Staff was very friendly.Robert H.
Customer did not leave a comment.Ken L.
There was a dead monkey in the back of the rental. I have pictures, and plan to go to the police.MONICA J.
Customer did not leave a comment.Samuel F.
Customer did not leave a comment.Dana M.
Customer did not leave a comment.JANARD P.
Customer did not leave a comment.robert H.
Great staff. Very helpful. Very clean facility nmatthew f. | First Impressions
very accommodating, pleasant experience thanks to your teamJoseph J. | First Impressions
Customer did not leave a comment.cody P.
I was given a truck on empty dirty and smelly. Everything I bought to Eric the rep from the store he told me not to worry about it they would take care of it. So today I get my bill and I'm charged for cleaning a truck that was never cleaned in the first place. I will never used U-HAUL every again. I will be filing a report with the BBB also.Carmella F.
Customer did not leave a comment.ROBERT J. | First Impressions
Staff was courteous and efficientDelice E.
Customer did not leave a comment.Linda D.
The only problem I had was that the amount that was supposed to frozen on the account was charged before I returned the truck. And I ended paying twice and the money hasn't posted back ro my account.RODERICK T.
Truck was dirty and full of spider webs The driver's side visor was broken. It keep coming down and blocking my view. The visor ended up falling off and I almost had a bad accident. Avoiding hitting another car when that happened some of my things fell and broke. I will never rent again. On my previous rental I paid for 10 furniture covers and didn't get them. I mentioned it and was dismissed. This was a second chance and it almost cost me my lifeIDALI-ANTOINETTE T.
I had a great experience with servicesVeryl L.
Nothing can be improved as far as customer service. These guys are friendly and do what they can to make your moving experience as peaceful and quick as possible. I will use this location every time in the future! I used them three times this month. Only complaint is that they could use new dollies. Truck was perfect and so were the employees.Griffann C.
Customer did not leave a comment.BRENDA E.
The staff at the UHaul storage facility is 100% customer satisfaction. Doug is always available for any questionsmatthew f. | Overall Experience
Customer did not leave a comment.bill s. | Overall Experience
Wish the gas was full when rented. It was less than 1/4 tank. I put more money into gas than what I used. The gentleman there were great, no problems. Would rent again.William D.
Customer did not leave a comment.latari M.
Nothing every thing was great with no surprises.LEONARD T.
Customer did not leave a comment.Jerome W.
Customer did not leave a comment.John B.
Very helpful guys & great serviceZeeshan M.
Customer did not leave a comment.Deborah N.
The employees were very informative, helpful, and friendly. They are a good asset to your company. If I ever need to rent a van again I would definitely go to the PH Rodi Rd location.JENNIFER H.
Owner and employees are very customer friendly! Thank you!Dorreen A.
Customer did not leave a comment.Sam P.
Dough makes this place a 5*.DENESHA M. | First Impressions
Doug goes up and beyond for you. A true Gentleman. I will use Doug's facility with all my UHaul needs.Darrell C. | Overall Experience
Customer did not leave a comment.Gopal K.
Customer did not leave a comment.John D.
Employees were very kind and helpfulamanda F.
I made a reservation on line to do mobile pick up. I arrived and when I tried to get keys they were not available. I had to go inside in which was a horrible mess very dirty. Employees did not have on mask no social distancing. On top of all that I had a reservation and still had to wait over an hour to get service. Next thing I was given a truck that was already rented or not available the truck that was given to me was filthy engine light on and on 1/4 tank of gas. I had to ask for the Dollie that I also had reserved. When I turned it back in the guy just took the key from me wrote mileage on a scrap paper and said he was send me a receipt via email still didn't receive it. Never again InLavica W.
Customer did not leave a comment.ELIZABETH G. | Overall Experience
Provide customers with receipts/contracts upon request. Never tell a customer, "wait till I get this coffee in me before you give me hell," when they discover an error with their reservation.matearia P.
Customer did not leave a comment.jhon F.
The staff was very friendly and accommodating. The unit itself had some grease spots on the floor we wished had been cleaned first. Otherwise the experience was great!Katie o. | First Impressions
Great! the personnel were friendly and welcoming, especially since I don't rent a truck frequently.george S.
All of my U Haul needs will go through a Doug and his group.Darrell C. | First Impressions
Although the storage unit that I reserved was not available the employees helped me find one that was bigger. The staff were nice and even took me to each size storage unit so I could make sure I had the correct size. The check out process was fast and easy.Kenesha t. | First Impressions
Doug, the manager, was outstanding to deal with.matthew f. | First Impressions
I will never shop at uhaul again. When I picked up my truck, it wasn’t checked and there was wood in the back so after an hour of not realizing it was back there prepping for my move to another state, I had to return my truck for another one. The staff was friendly, but not helpful I wanted more than a $50 return for my inconvenience.jasmine B. | First Impressions
The staff was very nice and helpful everytime I went there. They were fast and efficient with all their work. They were also very helpful and understanding with any problems or issues you might have.Liz J. | Overall Experience
Customer did not leave a comment.RAJVEER S. | First Impressions
Customer did not leave a comment.Vincent C. | First Impressions
My total experience with uhaul was very good. Would highly recommend this site. When I arrived at that location and realized the unit was to small the owner/ manger was very good about making a larger unit available that night . Kudos to them. 👏🏼👏🏼👏🏼Carol M. | Overall Experience
no commentwarren m. | Overall Experience
I cancelled my storage at this place and just seen that u guys charged me till jan 31 2020 i left ib july even opened door and called corporate and told them that i was leaving facilityskevin h. | Overall Experience
Good customer service didn’t show attitudeNatasha P. | First Impressions
They were very cooperative when we found out that the storage that I booked on the phone was not adequate. The manager at the Rodi Uhaul gave me a larger storage room. I was very pleased with him.Carol M. | First Impressions
Doug and his staff are great.FLOYD B. | Overall Experience
The manager Doug at the Penn Hills office along with his staff were very helpful and courteous. I will recommend his facility to everyone I know. Annette SampsonAnnette S. | Overall Experience
My only problem with your service is upon leaving the family we could get out but upon my return I couldn't access the property I was given a code and it didnt work and Icouldnt get help after 6pmRhonda M. | First Impressions
The move in process was easy and great. I regularly visit the Rodi Road location and it’s always a great experience.Jeaonna H. | First Impressions
It was great and i would use them again if i needed tolynne t. | Overall Experience
Outstanding customer service from James, Solomon, and Doug, as well as other staff members.EBONY J. | Overall Experience
Contacting the facility directly has become difficult.WILLIAM H. | Overall Experience
Excellent customer service from the owner, Doug. He worked hard to resolve my prob when my mower would not fit through the door opening of the unit I had originally reserved. Service was outstanding.Matt A. | First Impressions
Doug and his staff are excellent. Very friendly and helpful. Will rent from them again.Darrell C. | Overall Experience
Thank youYALONDA H. | Overall Experience
Very polite and very helpful. They will be my moving place.Darrell C. | First Impressions
I have had my unit several years and always delt with Sherri Robbin sand was very satisfied with her. However Doug exceeded expectations and extremely polite and accomadating. Thank you Doug.ROSEMARY O. | Overall Experience
Thank youJEWELL H. | Overall Experience
Could never reach anyone via phone at the Moore Storage #. Reached Doug on first attempt at U Haul.GWENDELLYN O. | Overall Experience
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