Customer Reviews for U-Haul Moving & Storage of Penn Hills

571 reviews

603 Rodi Rd   Pittsburgh, PA 15235

(412) 731-1033

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 731-1033

603 Rodi Rd
Pittsburgh, PA 15235

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

STEFANIE M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Doug and his team were extremely professional and super nice even with the craziness of their day.

KIMBERLY S. 
Rating:
4.0

Nothing

BARRINGTON P. 
Rating:
4.0

Customer did not leave a comment.

Gayle S. 
Rating:
3.0

Stop misleading advertisement $19.99 when the cost is far greater, will never use this company again. Your cost is much more than private companies. Never again!!!!

SONDRA H. 
Rating:
5.0

Customer did not leave a comment.

SEAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESIREE P.  |  First Impressions 
Rating:
5.0

FANTASTIC SERVICE!!!!!! Will ABSOLUTELY rent from here again if possible!

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

LADAWN K. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN S. 
Rating:
5.0

Customer did not leave a comment.

MAURISSA P. 
Rating:
5.0

Truck was ready & waiting. They were out of moving blankets but other than that everything was good

KAREN O. 
Rating:
5.0

I've rented at this location several times, they are very nice people. The service at this location is very good and I've never had a problem with the equipment, until this rental. The van I was assigned had numerous problems. There were electrical issues such as the passenger window didn't work. The van pulled hard to the right (needs alignment), there was a turn signal burnt out for which I was pulled over and issued a warning. As well as various other small issues. I would rent here again since the staff is so nice but this particular van needed help.

Robert D. 
Rating:
5.0

Loved it. The guys were great there

DEBORAH M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
3.0

There was not 1/2 tank of gas when i picked up the van. However there was over a half a tank when i returned it. Dead bugs all over front windshield when i picked it up And could not get it cleaned. I made sure the van was CLEAN when i returned it.

CHRISTIE M. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Brakes pull to right. I noticed this as I drove away with the vehicle. This needs to be looked at.

JEAN M. 
Rating:
5.0

Very easy to rent, great experience. Second time using!

Michael L. 
Rating:
5.0

Helpful, polite and good service

RONALD J. 
Rating:
5.0

Uhaul are always good and can be relied upon.

Jake O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frankie w.  |  Overall Experience 
Rating:
4.0

Have rental equipment available at specified location instead of redirecting to a different location.

Lisa S. 
Rating:
5.0

top quality service all around

Najiv E. 
Rating:
5.0

Customer did not leave a comment.

CURTIS J. 
Rating:
5.0

Employees got me in and out no hassle great experience

Calvin D. 
Rating:
5.0

Customer did not leave a comment.

Janine D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADA J. 
Rating:
5.0

Very kind and speedy service - Thank you.

DARNELL D. 
Rating:
5.0

I don't think there could be better service. Manager was extremely nice, I would definitely recommend Uhaul to anyone.

JAYNE L. 
Rating:
5.0

Nothing - it was GREAT!!

ELIZABETH C. 
Rating:
5.0

Nothing Doug is great!

Reed K. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

The guys who worked there were very friendly and also helpful!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JOYCETTE T. 
Rating:
3.0

Customer did not leave a comment.

Kendra C.  |  Overall Experience 
Rating:
4.0

Customer service was excellent!

JAMILEH D. 
Rating:
5.0

Customer did not leave a comment.

Rodney W.  |  First Impressions 
Rating:
5.0

I always trust U-Haul for all my movement needs

Sanjiv K.  |  First Impressions 
Rating:
5.0

Doug and his coworker was kind and professional. They were knowledgeable about the auto transport; encouraging the safety of the equipment and reinforced online tutorial. The location is not ideal however, not as bad as one would think. I am a satisfied customer. Thanks UHaul.

OLESTER M. 
Rating:
5.0

Friendly service, there lot was pretty full and they didn't turn me away. Which has happened to me before at other locations. Also checking out was a breeze.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

The workers there were exceptional!👍🏾

Cephas C. 
Rating:
5.0

Customer did not leave a comment.

JANINE W. 
Rating:
5.0

👍👍👍

GE Y. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH W. 
Rating:
5.0

Service was fast and staff were friendly and helpful and their customer service is great!

REGINA P. 
Rating:
5.0

Always a pleasure to do business with this establishment

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Andrew D.  |  First Impressions 
Rating:
5.0

The staff was friendly, fast and efficient. Easy in and out. The equipment worked great

Charles C. 
Rating:
2.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

TORRE M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

AJ S. 
Rating:
5.0

Customer did not leave a comment.

Angela A.  |  Overall Experience 
Rating:
2.0

I was re routed twice. One to another location and one while I was literally speaking to that first location.

DEREK CARL W. 
Rating:
5.0

The app is a little confusing at times but overall good experience

Janine W. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

ELEANOR T. 
Rating:
5.0

Customer did not leave a comment.

WENDELL T. 
Rating:
5.0

Thank you for your service

Walter H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYB H. 
Rating:
5.0

Customer did not leave a comment.

Teriney P. 
Rating:
4.0

Customer did not leave a comment.

TYRONE S. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

I had An incredibly amazing experience with Doug and ronald at this location. The trucks were amazingly clean, they were incredibly friendly and accommodating. Completely exceeded my expectations, and having worked with a public most of my life, that's a pretty big statement. I would absolutely recommend this location to anyone

MARY H. 
Rating:
4.0

Truck needs work on had gotten truck on empty had to keep putting gas in to it light stays on when into hospital was uncomfortable to drive had to paid over $200 cause I when into hospital only put 48 miles I gets my truck there all the time

DEBORAH N. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

The guy who helped me out with the beard was friendly, kind, and helpful. You never know what card you're going to be dealt when it comes to moving, but during a stressful day the Uhaul employee was respectful to me and informative about communicating how the process would go through every step. I suppose the gentleman was just doing his job, but he was real with me and made me feel comfortable. Good vibes on moving day from Penn Hills Uhaul!

PHILIP G. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
3.0

When I got into the truck, the seat was very wet I had to wipe all the water off of the seat, for the window was left down while it was raining

GARY D. 
Rating:
5.0

Would store here again

jim v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael h.  |  Overall Experience 
Rating:
3.0

The Rodi Rd location is not set up for the possibility of an early pick up, but the U-haul web site lets you register to get the truck before normal business hours via an app or code. This made us over an hour late for a delivery to a client. If a location doesn't participate in alternative truck pick ups the customer renting the truck should be alerted to that.

BRENDAN M. 
Rating:
5.0

Nice staffs, happy to help everything we need.

Qui N.  |  Overall Experience 
Rating:
5.0

Best location ever , best customer service skills

OLUSOLA O. 
Rating:
4.0

The guy working was by himself and I know it was a busy day but he handled it well. Promote him.

Walter H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel P. 
Rating:
4.0

Customer did not leave a comment.

Chareese H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Z. 
Rating:
5.0

Great experience, easy, friendly staff. easy to drive. No hidden fees

SUZANNE M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

That eric gains was a great help he help me find the rite size storage good customer serves

Charles H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharmelle L J. 
Rating:
5.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

Dropped off after hours

ROBERT H. 
Rating:
5.0

The U-Haul Storage store of Penn Hills very friendly & excellence service.They were happy to help me with anything I need. Thank you for everything.

Qui N.  |  First Impressions 
Rating:
4.0

We weren't fully aware of the outrageous charges for gas, but the renting process was so easy. I would rent again!

James H. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

We had dropped some thing underneath the seats that we needed to retrieve. Upon retrieving we noticed that underneath the seats was very dirty and not vacuumed. Other than that everything was perfect!

Ada J. 
Rating:
5.0

Customer did not leave a comment.

CORTEZ J. 
Rating:
4.0

Let Customer know that key only goes to cross members on key.

David I. 
Rating:
5.0

Manager and staff were great. Truck was super clean.

Nam D. 
Rating:
5.0

Customer did not leave a comment.

tammy s.  |  Overall Experience 
Rating:
5.0

Staff helped with short notice quick turnaround of truck rental. Very accomodating.

PHILMORE C. 
Rating:
5.0

Customer did not leave a comment.

TANEKA E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

Solomon was extremely helpful, kind, and patient with all of my questions and needs.

Yvonne S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Y. 
Rating:
5.0

Customer did not leave a comment.

SHARON L. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

I really wanted a pickup truck or a van but they don't accept anything-- but major credit cards

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE P. 
Rating:
5.0

Customer did not leave a comment.

GARY T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany J. 
Rating:
5.0

Smooth, quick and I was very satisfied

SHAWNTELL F. 
Rating:
5.0

Maybe explain the payment process a little more.

JAMIE B. 
Rating:
5.0

Customer did not leave a comment.

Darlene A.  |  First Impressions 
Rating:
5.0

The staff were super friendly and easy to talk to, we had an issue with the latch to open and close our unit and they took care of it immediately.

Alexandra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
4.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Keep doing what you are doing! Very professional staff who truly valued my time. I will be using this location again.

JEANINE F. 
Rating:
5.0

Service was professional.

BARRINGTON P. 
Rating:
5.0

No improvement needed, customer service is fabulous!!

Marcie R. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

TRISHA K. 
Rating:
5.0

Customer did not leave a comment.

LAMAR C. 
Rating:
5.0

I have had a great experience at this facility. I’d particularly like to recognize Doug, and his staff as well. I took rental space and couple of truck rentals from them. These guys are super nice and extremely help. I’ll recommend this facility 100%.

RAJVEER S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

shanell l.  |  Overall Experience 
Rating:
5.0

Great staff. Very helpful. Very clean facility n

matthew f.  |  First Impressions 
Rating:
5.0

very accommodating, pleasant experience thanks to your team

Joseph J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT J.  |  First Impressions 
Rating:
5.0

The staff at the UHaul storage facility is 100% customer satisfaction. Doug is always available for any questions

matthew f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill s.  |  Overall Experience 
Rating:
4.0

Dough makes this place a 5*.

DENESHA M.  |  First Impressions 
Rating:
4.0

The staff was very friendly and accommodating. The unit itself had some grease spots on the floor we wished had been cleaned first. Otherwise the experience was great!

Katie o.  |  First Impressions 
Rating:
5.0

Doug, the manager, was outstanding to deal with.

matthew f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAJVEER S.  |  First Impressions 
No reviews have been submitted for this location.

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