Customer Reviews for U-Haul Moving & Storage of Pensacola-Bellview

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pensacola-Bellview

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Nanette R. on

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The online system used to access order and billing information is somewhat cumbersome and confusing. I struggled to be sure that I had been billed correctly or that my order details were correct. I wanted it simpler: Reserved date. Deliver date. Pickup date. Storage dates. Billing for each item or N/A.

linda A. on

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I had a great experience.

Stanley A. on

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Kristen S. on

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April F. on

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Staff was horrible. I will Never use that location again.

Cynthia G. on

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Karen B. on

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GREAT TEAM! Knowledgeable, friendly - felt like being around old friends!

Joseph M. on

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Location needs a better way to get in and out of. Vehicles with trailers going north can’t always make the u-turn to get to the turnin

Darcey B. on

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Was late returning my truck an trailer. When i went to go online to check it in. Your uhaul dot com wasn't working properly. I tried multiple times. My whole experience with uhaul was bad from start to finish.

Ralph A. on

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I got stopped by a Mississippi State Trooper because the license plate was damaged. About 2/3 of the plate was just torn off. I think you should refund me the total amount I paid. It was very inconvenient.

Howard B. on

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They never reported it received

Wilson P. on

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DAVID M. on

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Robert C. on

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JOHN C. on

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Jonathan V. on

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patricia P. on

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James C. on

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The general manager there sucks

Joshua W. on

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Install the equipment they order or at least ASK before deciding to install a COMPLETELY different product

Alberto Y. on

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ANTONIO S. on

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Merrie P. on

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Vanessa P. on

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Andrea Y. on

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This location did everything to fix the screw up at the location I was originally supposed to pick up at. Lara was very knowledgeable and had such a pleasant attitude. She got my reservation straightened out and I was on my way in less than 30 minutes.

Margaret P. on

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Nathan was nice, asked if I had any issues with equipment. Then he unhooked the trailer for me & I was done. *also, this was the 4th location I had to go to before I found one that would let me return my rental. All others said "we don't take trailers"

adam M. on

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Efficient, knowledgable and courteous

Lisa A. on

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kenneth h. on

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Pensacola-Bellview, excellent in all respects. Unfortunately I cannot say the same for corporate. I have been waiting for weeks to hear from them.

Bob J. on

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The price is getting a little out of hand

sharon w. on

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Please take more time in spring for bugs

diana m. on

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Shipped my belonging from Arizona to Florida in a U-Haul box. Facilities on both ends of the move extremely helpful. Great experience.

Marjory H. on

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Staff friendly & helpful. Satisfied

Jill B. on

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From start to finish our experience with UHaul was easy, helpful and efficient. The time allowed for our move made it very organized and non stressful. Step by step we moved from Arizona to Alabama.

Lizzie W. on

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Good customers services. Very friendly and helpful to the handicap.

John B. on

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Very helpful staff Facility was clean The young man that took my payment went above and behind to accommodate my needs I definitely raccomand this location

nancy n. on

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The Ubox ladies are excellent !

Lance G. on

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Great experience overall. The staff was very helpful and accommodating.

mindy s. on

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I did not visit the facility, but the service i received was top notch so please ignore the no answers

Sharon D. on

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I didn’t actually go to the facility. I had a U-Box shipped from New Jersey and delivered by Stephanie, who was very courteous and friendly and professional.

Scott J. on

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Would definitely use again.

Tamera W. on

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My pick up location was changed which delayed my pick up an entire week after the gauaranteed date. I made a reservation for pick up so it would be ready but it wasn’t so I had to wait over an hour.

Luis P. on

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Impossible to get someone on the phone; when they finally answer they transfer you to the uhaul main number. The driver never arrived on time after repeated efforts to have my u- boxes delivered.

Amanda M. on

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Savannah handled the delivery and pickup of our box. She was punctual, highly competent, and friendly. We could not have asked for a better experience.

Starlyn B. on

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Savannah was so courteous & helpful. Fully answered any questions or concerns we had. Would definitely refer friends to use u haul for their needs. Great experience! Very easy.

Bobbi D. on

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The communications and customer service were excellent. Savannah worked with us when we had a 'hitch' in the rental.. I definitely will recommend her and her facility to friends and neighbors.

Janet P. on

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The delivery driver of my cube was able to change my time to accommodate me. She was very friendly and professional! I did not visit the site, so I am unable to answer the first questions.

Mark R. on

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My UBox arrived on 6-11, but I was not called until 6-29. I was back in town 7-1. On 7-2 it rained. On 7-3 the mover never showed. On 7-4 the new mover was denied access. On 7-5 I got my UBox.

thomas b. on

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Service was great!

Coleen M. on

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Delivery of pod was on time