Customer Reviews for U-Haul Moving & Storage of Pensacola-Bellview
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

2563 reviews

4921 Mobile Hwy   Pensacola, FL 32506
(N Of Fairfield Dr)

(850) 456-9248

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(850) 456-9248

4921 Mobile Hwy
Pensacola, FL 32506
(N Of Fairfield Dr)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ginger D.  |  Online Move In 
Rating:
1.0

Unable to reach anybody that can handle a situation. I had to make 6 trips to the office for a matter that was not resolved, you can check cameras. I moved out of the storage unit 07/16 the office was notified in person, I was still receiving emails about late fees and had a balance even though I paid in full. Eventually the balance was deleted. Records was not kept well or updated. My stuff have mold or/and mildew, I have pictures, but after the headache and time lost, I just wanted to be done with uhaul. The manager bad talk an employee basically saying the person was new and incompetent, which is not a leader move nor professional. The manager lied and my face and when question about he said “well?? I don’t know”.

quetisha g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie P.  |  Overall Experience 
Rating:
2.0

I got a code for “gate or building access” but there was neither a building to enter nor a gate (outdoor unit). I open the unit and an alarm starts going off. I tried finding someone to ask about it, and a guy (moving u-boxes with a forklift) that was there said that there was an arm/disarm panel at an adjacent building. I enter the code and get “access denied”. I go back and ask the guy about it, and he said that the location was changed to an un-manned location and that I needed to drive to a different location for customer service. I elected to instead call that location versus driving my loaded truck down the road. Several calls, no one ever picked up, waited on hold with uhaul for longer than the estimated wait time, pressed the intercom button on the keypad that said it was monitored at all times, but got no response. I finally decided to just drive down there. The guy I spoke to at the main location confirmed my code was good, but said the system has been screwed up and to just ignore the alarm when it goes off. He also programmed a swipe card for the unit in case that worked; it didn’t. The gentleman was very polite and knowledgeable and explained that through the cameras they would disregard the erroneous alarms from the broken system. The alarm going off is a minor inconvenience, but my biggest issue was the lack of warning initially, not knowing what to do, and the inability to get in touch with anyone on the phone or the intercom—in retrospect I wish I’d redeemed my month of storage at a different location.

Adam H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jamie J. 
Rating:
5.0

Customer did not leave a comment.

Garrus R. 
Rating:
5.0

Customer did not leave a comment.

Logan M. 
Rating:
4.0

Customer did not leave a comment.

HERBERT L.  |  Overall Experience 
Rating:
3.0

I was disappointed that the storage unit was to small and I informed them that I was putting a couch in it no way could we even try to get that heavy couch back there without it getting damage but they was good over all just gave me a very small unit

SERINA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda T.  |  Overall Experience 
Rating:
1.0

Bad customer service, my key card never worked, i could never pay my bill because no one could get the cash draw open or they didnt have the password to open it. My outside storage unit was always filled with mosquitos. Just one big headache.

sade m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dylan O.  |  Overall Experience 
Rating:
5.0

Great location. Great Staff.

Mark J.  |  First Impressions 
Rating:
5.0

Thanks for your help

linda c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amelia L.  |  Overall Experience 
Rating:
4.0

Savanna was an absolute pleasure to work with. She took care of my customer concern and got me into a storage unit that fit my needs she gets 5 stars !!

Bobby L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
1.0

I will just put it on yelp since you guys still want to be clowns, how is it going to say error with submitting while giving zero indication on where the error is.

Daniel H.  |  First Impressions 
Rating:
3.0

Longer trucks were backed/parked into bushes, so difficult to inspect for potential damage of rear.

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

Johanna L. 
Rating:
2.0

The milage was not correct on the app and it caused me a lot of time and trouble to get it fixed.

Stephanie R. 
Rating:
1.0

Worst experience I've ever had. The check in and checkout process was a nightmare. No one at this location so I used the website as instructed. The check in was so complicated and I had to speak to 3 different services members just to get through it. Checkout was even worse.. the website would not allow me to enter my mileage and because of that I could not complete the checkout. I called a service member and was transferred and waited nearly 35 mins just to have no one pick up. Called another time and finally someone said just lock the keys and park the darn truck. I don't recommend making customers use a website to do this. Just hire some people and make them available at all locations to help customers. Nightmare.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Allan G. 
Rating:
4.0

Have better customer service. Be could not get ahold of service to pay always had to fight on where to pay bill. Savannah from mobil Rd in Pensacola was excellent she gave her personal number to get things done. Couldn't get nothing done with uhaul corporate.

Derick H. 
Rating:
1.0

The WORST experience. Our box showed up 10 hours after our requested time and was barely standing it was so poorly constructed. It was picked up the next day per our agreement and was to be put on a truck and shipped out within a couple days; however, when it was taken back to their facility, it was not checked in properly and sat in their yard for 5 days without any acknowledgement. We spoke with the shipping manager directly and was assured that it would be put on a truck that day and would still get to us by our "guaranteed" delivery date of 10/11. Several days later we called to check on it and it still hadn't been shipped. Finally, it got put on a truck and started to make its way to us from Florida or Oregon with a new "guaranteed" deliver date of 10/16. On 10/16, we received a phone call that it had been delayed and our new "guaranteed" delivery date is 10/18. Thankfully, it arrived in Oregon the morning of 10/18 and we received a call right away that we could pick it up anytime. The excessive delays are only part of the problem we have with UHaul, the worst part is the customer service (or lack thereof). Every single person we talked to, aside from the nice gentleman at the Klamath Falls branch, was rude and unhelpful. Each time there was a delay, we were reassured that for every day it's late we get $50 back, as if this was supposed to make us feel better. There was absolutely no sense of urgency or care from anyone we talked to, only the lack of ability to do their jobs. Due to this unbelievably awful customer service, we will never be using, nor recommending, UHaul again.

Brandon S. 
Rating:
5.0

The online system used to access order and billing information is somewhat cumbersome and confusing. I struggled to be sure that I had been billed correctly or that my order details were correct. I wanted it simpler: Reserved date. Deliver date. Pickup date. Storage dates. Billing for each item or N/A.

Nanette R. 
Rating:
5.0

I had a great experience.

linda A. 
Rating:
5.0

Customer did not leave a comment.

Stanley A. 
Rating:
4.0

Customer did not leave a comment.

Kristen S. 
Rating:
1.0

Staff was horrible. I will Never use that location again.

April F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

GREAT TEAM! Knowledgeable, friendly - felt like being around old friends!

Karen B. 
Rating:
4.0

Location needs a better way to get in and out of. Vehicles with trailers going north can't always make the u-turn to get to the turnin

Joseph M. 
Rating:
2.0

Was late returning my truck an trailer. When i went to go online to check it in. Your uhaul dot com wasn't working properly. I tried multiple times. My whole experience with uhaul was bad from start to finish.

Darcey B. 
Rating:
5.0

I got stopped by a Mississippi State Trooper because the license plate was damaged. About 2/3 of the plate was just torn off. I think you should refund me the total amount I paid. It was very inconvenient.

Ralph A. 
Rating:
3.0

They never reported it received

Howard B. 
Rating:
5.0

Customer did not leave a comment.

Wilson P. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

patricia P. 
Rating:
1.0

The general manager there sucks

James C. 
Rating:
1.0

Install the equipment they order or at least ASK before deciding to install a COMPLETELY different product

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Alberto Y. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO S. 
Rating:
5.0

Customer did not leave a comment.

Merrie P. 
Rating:
5.0

Customer did not leave a comment.

Vanessa P. 
Rating:
5.0

This location did everything to fix the screw up at the location I was originally supposed to pick up at. Lara was very knowledgeable and had such a pleasant attitude. She got my reservation straightened out and I was on my way in less than 30 minutes.

Andrea Y. 
Rating:
4.0

Nathan was nice, asked if I had any issues with equipment. Then he unhooked the trailer for me & I was done. *also, this was the 4th location I had to go to before I found one that would let me return my rental. All others said "we don't take trailers"

Margaret P. 
Rating:
4.0

Efficient, knowledgable and courteous

adam M. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
2.0

Had to wait for over 30 minutes to pick up and another 30 when I dropped it off. It says stay with your equipment no one came so i went inside .

timothy J. 
Rating:
5.0

Customer did not leave a comment.

Natalie N. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
3.0

Customer did not leave a comment.

Katrina H. 
Rating:
5.0

Through the roof and beyond the Moon I hate, despise, abhor, and detest the "press-1, press-2, blah-blah" phone system. Just let it ring till somebody can answer! Nobody on the customer end of any business wants to take a "PRESS ONE," hokey-pokey quiz. NOBODY!! My button pushing accomplished nothing. When someone answered, all went well, and always will.

patrick H. 
Rating:
2.0

The movers were absolutely fantastic but uhal people was terrible exceptfor one individual that actually answered the phone. They ran my credit card 6 times and it was a pain to get the extra charges back. On top of that the uhaul personnel rarely answer the phone. I had to call another location three different times to have them send a message to them because the people at the mobile hwy store wouldn't answer the phone three days in a row and I even call at different times like 7am right when they opened and still no answer. There was also a mouse in my ubox which I will be filing a formal complaint about!

William E. 
Rating:
4.0

Customer did not leave a comment.

Howard P. 
Rating:
5.0

Customer did not leave a comment.

Randolph D. 
Rating:
5.0

I needed the trailer for half day instead of full 24 hours. I picked up at 8:00 and had it returned by 11:00. Would be nice to maybe have a percentage discount for half day rental.

Robert T. 
Rating:
3.0

Customer did not leave a comment.

mike C. 
Rating:
5.0

Customer did not leave a comment.

Amber D. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Wende B. 
Rating:
1.0

MY SON ARRIVED SUN 7/28/2019 AT LOCATION ONLY TO FIND IT WAS CLOSED DOWN, APPARENTLY ON 7/27 BY FIRE MARSHALL. AFTER SEVERAL HOURS ON THE PHONE, I WAS TOLD THEY HAD NO STORAGE UNIT THE SAME SIZE OR BIGGER THAN WE REQUESTED ANYWHERE IN THE PENSACOLA AREA. THEY REFUSED TO DO ANYTHING BUT PUT IN CUSTOMER COMPLAINT. MEANWHILE, MY SON HAD A LOADED UHAUL 26 FT TRUCK WITH NOWHERE TO UNLOAD. AS OF 7/31/2019 I NOR MY SON HAVE RECEIVED A RESPONSE ()PHONE OR EMAIL) TO RESOLVE THE MATTER. UHAUL WAS UNABLE AND UNWILLING TO HONOR THE CONTRACT. WAS TO GET ONE MONTH FREE STORAGE WITH ONE-WAY TRUCK RENTAL. WAS NOT HONORED. HAD TO FIND ALTERNATE STORAGE LOCATION AT MY EXPENSE. UHAUL IS THE WORST.

thomas G. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
3.0

Check that lights are working before customer leaves with rental. I had to return to location when brake lights didn't work on trailer, which was determined to be caused by faulty wiring done when hitch was installed at U-Haul in Greenville, SC just a week and a half earlier. Cost me two hours on a ten hour trip.

Sean M. 
Rating:
3.0

Treat them with respect and don't try to over charge rates

Ezekiel S. 
Rating:
4.0

I don't have any thing to say sorry

Charles E. 
Rating:
3.0

The trailer that we rented did not have working driving lights. We had a 4 hour drive on the interstate in the dark without lights and after seeing vehicles behind us get close and have to swerve around us we stopped to check the lights, that is when we discovered we had none. We had to purchase magnet towing lights at a truck stop to attached to the rear of the trailer to get home safely. When we took the trailer back to U-Haul the next morning, there wasn't a member of management onsite for us to discuss this with. We are very disappointed with our experience.

Sonny G. 
Rating:
5.0

Go back to return of the equipment I spoke with the manager explain my situation from my earlier complained they took care of everything I'm completely satisfied with the service I received and will do business with you all again if needed.

SANDRA B. 
Rating:
5.0

I have used this location a number of times. And have always been pleased. I have read online people complaining about waiting, etc. I personally think they are just impatient, this location is always busy when we have come in but I usually use the online booking, etc and I have always been in and out. Justin has always been there when we have come in and is polite, informative and quick.

John F. 
Rating:
5.0

give recipts

Patricia P. 
Rating:
3.0

Please put gutters on the roof margins to prevent drenching by rain water when opening or locking gates to storage rooms when raining.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
3.0

PUT ELECTRICAL LIGHTING IN ALL ROOMS.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
4.0

Customer did not leave a comment.

Gabriel T. 
Rating:
3.0

It was a very old van, barely could get it up to the speed limit...just saying. Got the job done

Kelly S. 
Rating:
1.0

I input all my info online to reserve a truck. I stood in line for 15- 20 min. then was asked for most of the information I had already submitted online. Should have just come in off the street. This express reservation thing saved me absolutely no time. I was also incorrectly charged for two days instead of one. There was no professionalism and the whole experience was awful!!!!

Henry W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Gordon D. 
Rating:
5.0

The lady who helped me at this location was very friendly and professional. Great customer service.

Eden M. 
Rating:
5.0

Customer did not leave a comment.

kevin F. 
Rating:
2.0

Placed installation date over the phone. Waited a week for parts. Got there the day of the appointment and parts were never ordered. Parts then ordered and was never called when they came in the following week. Was put on hold on the phone for over 30 mins as they checked if my parts were in before hanging up and driving to location. Got to location and 2 reps were just sitting down doing nothing. Was told the job would take 3 hrs and it took 4 hrs and 30 mins. I used to go to this location often and liked the service. However, unfortunately i won't be doing business here any longer nor would i recommend this place. The rep that left me on the phone and never returned was Brittany.

nathaniel B. 
Rating:
5.0

It was very easy to rent and was available immediately. When returning they made it simple even helping disconnect it from our truck. Thank you for making this a pleasurable experience.

LYNDA F. 
Rating:
5.0

good people, nice staff

luis D. 
Rating:
4.0

Customer did not leave a comment.

Kim H. 
Rating:
5.0

Nothing you give 6 star services. It was a time that was difficult but uhaul really helped make it a breeze Thank You.

diana B. 
Rating:
5.0

Customer did not leave a comment.

VIOLA F. 
Rating:
3.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Very good customer service .

Jerry P. 
Rating:
5.0

The service was excellent at this location. However, the truck had many small roaches in the back which we killed with Raid Ant and Roach bug spray. We only needed to move one load of stuff 2 miles or we would have returned the truck and requested a new one. (There is no way we would have done a long distance move with bugs in the truck. And for those that don't live in FL...roaches are everywhere down here no matter how clean you are, but I still didn't expect to find them in our U-Haul truck.) Because of the bugs, I would not recommend this location to anyone.

John C. 
Rating:
1.0

The lights wete not working on the right side and employee new this and said it was ok everything working he was lieing to me. Plus i rented a uhaul from effingham il same distance to pensacolae 400 percent markup that is price gouging that is illegal i will never rent from uhaul again no good cheats and liars

Chet P. 
Rating:
5.0

Prompt, professional service with a good quality van.

John B. 
Rating:
4.0

Customer did not leave a comment.

Marlene M. 
Rating:
5.0

Always an easy process.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
3.0

I signed up for the 24/7 and I still had to wait until opening hours to pick up, in which it delayed me 2 + hours on moving and I did lose money because of paying helpers that was on the clock while I was waiting for Uhaul to open.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
4.0

The only I could see I would change is getting trucks equipped with cruise control

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Tiffany A. 
Rating:
5.0

Best U-Hsul ever

REBECCA M. 
Rating:
3.0

When I go by , reserve a trailer, give all my info including drivers license and credit card , that takes 20 min. Go back to get said trailer , have to give ALL the same info (not just confirm) , then 28 min later I am finally ready to go. What is the point. You wasted 20 minutes of my life I won't get back , not to mention the frustration. I have never had this problem before. Have rented trailer before. I am not very happy . The 20 something you had\have working there talked to me politely , but like I was stupid. I will try not to go back . And I have lived here and had dealings with this store for almost 30 years.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
4.0

The truck had a check engine light on when I left the lot....

Kay A S. 
Rating:
3.0

Customer did not leave a comment.

Shawn E. 
Rating:
1.0

Customer did not leave a comment.

Lauren S. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

Matt G. 
Rating:
5.0

Everything was great!

WENDY M. 
No reviews have been submitted for this location.

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