There were not enought people working on the date of pick up - it took nearly an hour to get through the line just to see someone at the desk. There should be an easy way to get in and out of the storage area when a customer has ubox to pack - a one day code or something. I spent a lot of time waiting for the door to be opened. Overall I am very satisfied with the entire U-box experience.
Paul JCustomer Reviews for U-Haul Moving & Storage of Plainville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please make sure the air conditioning works. My only complaint is the air didn't work
RONALD CGreat spot for RV storage
martin c | Overall ExperienceThe staff was very nice helpful explaining everything . Very smooth transaction. Thank you U-Haul!
debbie sEveryone was polite and professional.. wait time was minimal. I will use them again.
DALE CMy experience has been terrible from the start with rude staff, unauthorized fees, and mixing up of containers with myself and my parents. Customer service has been a nightmare and I haven’t been refused $1,169 that I was falsely charged due to uhauls negligence. I will not be using this company again and will not be recommending it to anyone.
Danielle WThe price for a 5 x 10 unit is currently advertised as $84 per month. We were charged $99 per month for 3 years.
Gary C | Overall ExperienceThey have all been extremely helpful, professional and excellent customer service, specially the manager Jesse Johnson. Thank you for your services
Michele RI tell every body to get u-haul
AMJED QI luved everything about this place A1++++
John E | Overall ExperienceJordan was very professional, polite and very helpful with alot of patience.
TONI L | First ImpressionsStaff were very helpful both on pick up and drop off.
JOHN DJT was awesome!
KEVIN JThe office staff at this location is amazing. They were patient, kind and understanding.
JENNIFER L | Overall ExperienceGrea storage place , nice people and very good location .
JASON W | Overall ExperienceThey was awesome but the guy that checks the trucks in was phenomenal highly would recommend family and friends
Eliud R | First ImpressionsEverything went smoothly. Staff was friendly.
JOSEPH DIt was very impressive
John E | First ImpressionsThe folks were awesome
THOMAS MMy original date for installation was on Friday 5-30-25, but they trailer hitch was not in supply. They told me it would be in by Monday, 6-2-25, but I was not available. So we set up a date for 8:30 am, Sat 6/7/25. I called a couple of times, in advance, to make sure that the installers knew that I was not dropping the car off for the day and I would be waiting at UHaul for the installation. When I arrived Sat morning the front desk told me that they were already a half hour behind schedule. No problem. Finally they took my car in at 10:15 am. The installation was good, but I don't understand why it took so long since I was the second appointment of the day? I finally left UHaul around 11:30am. I'm not happy with the timing of the installation.
JAMES FThe employee who was dealing with us had just started work there and was not very knowledgeable with the system so it was extremely slow and had to do the transaction three times, and every time he had to go look for someone to help him. I don’t fault him because we all have gone through being in a new job and trying to learn the system, but his fellow employees were not very helpful and when they came in to his aid they were rude to him. The lady who was at the counter with him was pissed at the world and mumbled through the last information to us that I didn’t hear I had to go to a certain room to the side to get a dolly so when I came back to ask for it she barked at me. You have to look for someone to tell you what’s next because, for someone who had never done this before, there are not very clear instructions as to what to do next. I almost left with the truck before by chance I open a text they had send which indicated I had to do a equipment check before leaving the premises .
Diana VAwsome staff. I was 5 mins late. Young guy stayed to help me with the return. Went above his job. Thank you. Awsome
KENNETH MI call this this and was on the phone for 45 minutes so I decided to go there and to tell you the truth it was busy but the lady that was there was do a great job making sure everyone is happy and she was very professional she makes sure everyone comes out happy
DERRICK RThe pricing was insane and compared to the area. I will tell anyone I know to not use U-Haul storage!
Erik T | Overall ExperienceGreat customer service. Staff was outstanding.
JOEL RThe gentleman who helped me was courteous, helpful, insisted that he installed my ball hitch receiver, and inspected the trailer thoroughly for damages. Then entire process took 10 minutes. Very happy with service
Gary KI was a satisfied customer
Robin R | First Impressionstalked to personal 1st day to get info and we only put name down to reserve spot I told her I want spot before someone else takes it Would be back with car within days. I wish I was told of all the paperwork and car info documents that I would need in order to complete computer and checkin
KEVIN G | First ImpressionsGreat service at this location.
JOHN RThe included month rental of the pod allowed for very easy scheduling of a convenient delivery time in my cross country move.
Robert LStaff was very professional, friendly & helpful.
Robert CDead mice in storage unit.
Kyara V | Overall ExperienceHonor appointment times. I had to wait 40 minutes to get to the counter before the work could even begin, then I was repeatedly given conflicting estimates to completion, which seemed to even grow from one to the next. Wiring was not completed because I had to leave to feed my infant.
Jed Sreserved trailer online with ramp,got there an girl asked with ramp, i told her 3 times i need trailer with ramp i opaid ,did paperwork an when when out guy says no ,its not with ramp an ramp trailer was reserved ,which was in my name day before,very poor work from this lousy girl that worked the counter ,i rent quite a bit,but will never go back to the plainville location
DENNIS SClean and easy to get to unit; Customer service is on point!
ARELYS G | Overall ExperienceJosh was very helpful and made the rental process stress free.
Al D | First ImpressionsCustomer service was outstanding. The service rep was very knowledgeable of the equipment and went through every detail. I think his name begins with a F Outstanding employee. Great job team plainville.
JOEL RI was told by the app that items were supposed to be in the truck when I came to pick them up. But they were not, so I had to go get them from the counter.
Sean SI won't like to see some more help working on the job
RONALD AService rep was very friendly and helpful, made the process easy. This location has pickup/ drop off signs and lanes and is very organized with signage. They had representatives waiting outside.
Jessica LMy only criticism is the lot pavement is in really bad shape with some pretty bad spots. Driving an RV or towing one through these is a bit uncomfortable. Other than that the facilities are great.
GREGORY C | Overall ExperienceThe manager Pam was very helpful and understanding
BARRY D | Overall ExperienceThere always seems to be a long wait to pick up a reservation. I have rented from this location several times, and the staff is very pleasant, equipment in good working order, however it can take a long time to wait in line sometimes. A second or at least someone who can be a backup during busy times would be a huge help.
CARSON SNothing at all, great staff and impeccable service.
GENE NI never write reviews but this was an exceptional experience. U-Haul was so helpful to me with all my questions right from the start. They helped me back into my shipping dates so the box would arrive when we needed. The person who dropped off the box was friendly and considerate ad so we’re the staff the brought it to the drop off location and the person who picked it back up when we emptied it. I would recommend and use U-Haul again the the future.
Jill HMuy buen servicio
Leslie OSona was very rude to me. I asked her a question and she ignored me 3 times.. I have been a customer with Uhaul and I have many 20 storage units with Uhaul. But after this experience with here. I felt totally disrespected. Some thing has to be done. I might just move my business else where.
JOHN KWent to Bristol and truck was blocked off by trailer
John BThe rental was fine. Vehicle clean and well maintained. The after hours return, however, was a gargantuan pain in the [posterior]. I did not want to install another app on my phone. Tried to perform the return using their web site. It was impossible to navigate. Got as far as searching the building for a QR code to scan. There were plenty. Never found the right one. Finally gave up and installed their app, after which we are given fifty more hoops to jump through before the return was complete. All the photos they require brought to mind the lyrics of Alice's Restaurant Massacree ("twenty seven eight-by-ten color glossy photographs with circles and arrows and a paragraph on the back of each one explaining what each one was"). Surprised they didn't ask for aerial photography too! In all, it took me between 30-45 minutes to perform this return, at 10 PM, in the dark, in the rain, tired and hungry. This was not a pleasant experience, and I will be reluctant to ever do it again.
MARK BFaster check ins. Very annoying.
MARCUS MCustomer service was very good. Prompt, friendly and efficient.
MELISSA RRead first comment
Michael HWe stored a RV for the winter.
FRANCIS S | Overall ExperienceIt was a very nice experience no problems at all
RICHARD LNice Service Jordon Help me a lot 😁 I was my first time doing trailer and park it on reverse it's challenging Thanks for your services 🙂
GIL PGreat customer care and service. John was extremely helpful!
LARRY K | Overall ExperienceTake better care of the dolly. The one I got kept bouncing everywhere because of what seemed like a bad tire on it.
DEVON JLove this Plainville location because it has a large selection. Everything you need is here. Staffs are great!
AMIT SOur truck had a flat tire when we recieved it, however, the staff was great and fixed the issue right away.
Samantha SThe staff was very friendly and were doing everything they could with what they had but they were very short staffed and didn't have the resources needs to effectively operate the business. Location opened late, I had reserved an appliance dolly however the location didn't have any available so I needed to scramble and try to find one somewhere else. I went out to the truck and found that there was another truck parked in front of it and one parked in back of it with only about 6 inches of space between. I had to track down someone to move one of the other trucks so that I could get out. Then after I started the truck the check engine light was on so then once again I needed to wait for someone to check the code and it turns out the gas cap was loose. Again the staff was very nice and was trying to make everything right but they clearly don't have the resources needed.
BRIAN WVery busy office.
PETER DGeneral manager was not accommodating, nor was he knowledgeable of the situations that had transpired with my storage unit. He was not pleasant and very rude. He was not helpful at all.
Teiana C | Overall ExperienceDrop off was very confusing. Noone was outside and then waited inside for 20 minutes to be told to see one of the guys outside. Walked around to find someone and was told to just leave the keys in the truck. If there should be someone greating the incoming vehicles it should be obvious. About 12 vehicles all lined up. Thought we were waiting to pull up and then we all went in to get help with one person behind the counter. Not a great drop of experience
Michele Kwe rented a truck we loaded it up the truck would not start so we called roadside assistance they came an hour later they told us we left the light on but there was no light to turn on in the first place we started to drive once again we got to the apartment and unloaded the truck we went to take it back and the truck died again we called once again for roadside assistance where he also came an hour later we had to stay in the cold waiting once he came he told us that he battery cables were lose to the point they would come off do not recommend they should be checking trucks before people rent
BRITTANY ANice nice nice...The two ladies work overthere is to good.
KETULPURI GConvenient. Staff was very efficient
STEPHEN LA little shorter wait time
RONALD CSkylar was very helpful !
Katie CWhile the facility itself is clean and everything is convenient, I must say that there are other things that are not so great. Pam is a wonderful person with which to interact and work. Unfortunately, if you are a day late, you start to get threatening dunning notices. Sometimes people have life circumstances that make it difficult to make a payment by the exact due date but this company is insensitive. They only care about their money. Such a shame that they don’t really care about their customers.
Meri G | Overall ExperienceHad a lot of issues with the reservation and ending up paying more than 4x what I was originally told. Not happy with my experience.
HUNTER GChantelle is the best: kind, efficient, caring and friendly. It was terrific working with her! Noreen
Noreen W | Overall ExperienceExcellent experience all around from the staff at the front desk to the equipment provided.
EDWIN VTodo estaba exelente
Angel P | Overall ExperienceYou charged me for fuel 9.00 dollars. I had put fuel in and it was EXACTLY WHERE I PICKED IT UP!!!!!@! RIPOFF!!!!!
MATTHEW PThe new GM is much better ! Staff sucks
TINA P | Overall ExperienceAll the staff is very helpful and friendly. My moving service was very punctual, everything arrived perfectly. I recommend it and the Uhaul box is perfect, it holds many things. I would use it again. Thank you very much for the service. I am very pleased.
irma pKeep up the great costumer service.
RALPH PGreat job as always. Coupons or discount for my multiple purchases.... I've used you guy 20+ times.
THOMAS NI personally had a hard time with the online process and then the key was stuck. Otherwise, Jesse and Chontelle were great! I might not have gotten through this stressful time without their patience and kindness.
Dawn G | Online Move InI was a customer for over 2yrs and I seen workers and management come and go but my last few weeks especially the day I moved out management kinda showed it was all about numbers with them , being I'm a public servant with over 41 yrs experience with people treatment was actually very unprofessional . The actual only one that treated me like a real customer was Pamela but the others had attitudes.
DAREN M | Overall ExperienceThe staff was not very bright I would tell them something and they would totally get it wrong I will not use this facility to store anything anymore
BRENDA C | Overall ExperienceAppreciated to promise the best service by U-Haul since from Washington DC when my boyfriend Anthony “Tony” Williams and me rented a hitch of trailer by my mother Barbara paid for it to moving to New Britain, CT in August 1981 then getting married on September 6, 1981. However me learned from my parent Robert “Bob “and Barbara Gaudette rented other U-Haul truck in Bloomfield, CT when me six years girl. U-Haul service was and is amazing since me was a little girl. Smack in the Air. Keep other Amazing U-Haul business run of Great Wonderful the Best Ones. 👍👍 Other Smack in the Air. My L💗ve was and is for Amazing U-Haul issue. 👍👍🤫😁😉🤪 Thanks Disguise Queen BeckyAnn Gaudette Disguise Queen Rebecca Ann Gaudette To be soon Public Queen Becky Ann Gaudette To be soon Public Queen Rebecca Ann Gaudette 🤫😁😉🤟🏻
rebecca g | First ImpressionsJordon was excellent in accomodating me and serving all my needs.
gary m | Online Move InI had excellent service, and the storage space was very clean.
BERNARD S | Overall ExperienceU-Haul does not work with people during a time of need . U-Haul is very money hungry company …
MARLO S | Overall ExperienceHORRIBLE CUSTOMER SERVICE
Anne C | Overall ExperienceI would give a 5 but unfortunately it turned out to be a real mess, in that earlier in the day when I rented a 26’ truck to move belongings from another storage facility to U-haul, it got complicated, difficult and frustrating. I had originally reserved a storage unit (10x10x10) but it was determined I needed a 10x15. I was told to just take care when I returned with truck. When I did return, no 10x15 units were available. In fact all that was left was a 10x10x10 and a 5’10x10. It was agreed on but the 2 units were opposite ends of the building and, the smaller unit given was wrong, it was a 5x5x10. I had clearly stated on multiple occasions to the rep a 5x5x10 even coupled with the 10x10x10 would be too small. Ultimately it was changed to a 5x10x10. However all the delays caused us to be late returning truck. My understanding is the young female rep put a note in system to manager not to charge for returning after 5:00 due to the circumstances that happened. I appreciate the willingness to work with me/us but it was a definite challenge to get to that point. I would try again if needed.
SUE M | First ImpressionsVery helpful and supportive staff
Katherine M | Overall ExperienceYour facility was okay. Everything was clean and nice. Well, lityour attendant rented me. The wrong size unit showed me one, but rented me a different 1 a lot smaller and when I was going back to complain and get the right size unit. Your garage door almost took me out of my motorcycle and made me crash. There's significant damage to my vehicle. There's significant damage to myself. I am going to pursue this further.
VINCENT P | Overall ExperienceOnly 1 person working the counter with a line of 3 customers waiting for service. The office staff wouldn’t come out & help. 3 of them just stayed in the office laughing and talking. The only time one of the people came out was when the lady at the counter was trying to help all of us at once. The office lady just came out to tell the counter lady to help only one customer at a time and when I tried to talk to the office lady she walked away back to her office.
CHRISTINE S | First ImpressionsWe plugged our RV in the outlet to charge the house batteries. Twice we arrived to find the batteries dead. We complained about the fluctuating voltage but it was not resolved. Our surge protector won't work when the voltage fluctuates. There was an ice cream vendor parked near us. His electric draw may have had an impact.
EVELYN B | Overall ExperiencePeople behind the counter were friendly and nice but seemed like they needed more training. The three times I went there it took a long time waiting to be served. Every time there was a lot of frustrated people waiting for service. It seems more like a management issue then a employee issue.
jefferey C | Overall ExperienceGood experience. Helpful staff.
ANGELA H | Overall ExperienceAgradecida de sus servicios y pudieron complacer mis necesidades..
Luz D | First ImpressionsI have no complaints except that they’re always busy! So, plan to stay there at least 2 hours or so, If You need further assistance in the process!
NANCY C | First ImpressionsYoung lady was very helpful… gave a lot of information
SANDRA M | First ImpressionsOnline payments should be easier to access and trash shouldn’t be so much money to throw out little things, but other than that it was a nice Uhual experience.
Victor D | Overall ExperienceChantelle you’re the best. This place is one of the best places I have ever done business with because of you. Keep up the great work. Thank you. Mark
Mark D | Overall ExperienceYour ad said 59.95 after reserving that price online, getting a confirmation, I was surprised that the price was totally different when I went to the location to load my stuff. This was very disappointing.
RICHARD S | First ImpressionsIt was quite an awesome period of time to use the facility
STEPHEN A | Overall ExperienceJordan was very helpful and so was the women in the storage facility she very helpful.
ANA T | First ImpressionsMy unit I ordered had someone else’s stuff in it. They didn’t have any other units like it was sent 20 mins out of the way at another facility. Was told I would be compensated and they set it up went to the other facility had no clue, was also told I would be getting 20 miles free for the extra drive but then billed for it so all around was just all BS
Aaron F | Overall Experiencehow about when I get refunded you can ask me this question again. Storage was closed informed Liz assistant manager that day before 3 o’clock had a phone call Sunday verified day question me if we closed. It’s like Liz doesn’t know what she’s doing because she called me on Sunday and questioning me if we closed up the storage and I know after my first month, I came down with a cash payment, and that was accepted I had no idea that was on auto pay I can’t remember the managers name. I went to high school with her and told me if I had any problems to contact her. I just can’t remember her name.
Steven D | Overall ExperienceVery friendly staff, from the moment we pulled up we got help with the trailer, our Subaru was very well secured and tied down, we drove from Orlando, it took us 3 days because of the storm but we did it without any problem. The truck is a little bit noise inside the cabin, the driver seat is comfortable as well as the passenger. Also the staff in Orlando was very helpful. I will do it again.
Hector S | First ImpressionsPlease provide a partial refund for days i didn’t use the unit your prices are outrageous
Ashley S | Overall ExperienceI did not move out 8-6-24 . I move everything out of the storage unit on 7-31-24. Not 8-6-24. Jordan one of the associates at Uhaul in Plainville Ct was suppose to go into my account 7-31-24 and close my account saying I was done with storage but he never did. This is not the first time I had issues with Jordon.
Maribel T | Overall ExperienceI loved every part of the experience except the last week and a half. My contract went through the 6th, I was able to get movers and had them clear out the storage and locked it up to return once I had more time to give keys, etc back (and not keep the movers waiting). My contact on my account got a call prior to me and then U-Haul followed up with me. They said they realized the unit was empty. I agreed it was, I had locked it up and would be in before my timeframe. The impression I received was that I needed to come in immediately as did my friend. I explained I would be in on the weekend prior to my timeframe expiring. I then received another phone call as did my friend. When I called back they said the unit was empty, I agreed it was but that I would be in before the timeframe. When I went in on Sunday, I went in and unlocked the unit-and turned the door opener back in. I asked why the calls, and was told that the unit was open, it had been locked when I went up that day. It have three concerns, the first being that my friend was notified prior to me, the second being that no one had said it was unlocked just that it was empty, and when I went up it was locked and the final is that it felt like they wanted the unit to be available. I had paid through a time period, unsure why if it is empty or not would matter. The experience was overall great until the last week and a half.
JAMIE U | Overall ExperienceSales associate needed lots of help. He had to go get a senior associate. No problem for me- but what if the senior associate was busy with another customer? I don’t blame the guy who helped me- but he should have been properly trained before throwing him into the fire. I noticed he had problems with his previous customer as well. This is a management issue. Thanks
JOHN C | First ImpressionsBlake was very helpful, knowledgeable and friendly.
darlene c | First ImpressionsClean, safe, reliable, friendly.
Stuart R | Overall ExperienceOnly thing disappointing and not well maintained was restroom area
Rose B | Overall ExperienceI love the experience with this u-haul facility. Very clean and helpful and good people who work there Carlos excellent person and explain everything really good
Kydriel H | First ImpressionsJordon G was the best (front desk).
MAURA E | First ImpressionsThe folks at U Haul Pinacle Rock in Plainville, very knowledgeable and friendly. I feel all those that I come in contact with, really like their jobs.
Clifford A | Overall ExperienceSold my unit, I contacted them to try and make payment and they wouldn't accept it
Rocxie D | Overall ExperienceWorked out perfectly and very helpful and friendly staff
Aline C | Overall ExperienceI have to say that pam and everyone at the Plainville facility went above and beyond for me and my storage unit the whole team is amazing and I would tell everyone to use the Plainville U-Haul because they are all kind courteous welcoming a credit to the company
Michael C | Overall ExperienceChantelle was very helpful & knowledgeable both on the phone and in person. She truly went above and beyond while assisting me. I do think it is rude to call a customer and tell them their reservation doesn’t matter. Any person can walk in and take the place that has been reserved. Why bother having the option to make a reservation online?
Jeannine H | First ImpressionsFound the staff to be very professional and courteous. Storage area was clean and well kept. Thank you Chontelle for addressing my storage needs.
Roger L | First ImpressionsJordan G. was excellent to work with in setting up the unit rental.
JACK B | First ImpressionsThe staff at the Plainville,CT location are great! Genevieve was super helpful with our UBox rental when we were ready to move out. There was also a gentleman who was extremely helpful with my anxious daughter as well but I didn’t get his name. (He had a high, curly ponytail.) Thank you to everyone at that location!
JULIE R | Overall ExperienceGeneral Manager of this facility is extremely rude. Scanner that operates the door for entrance into the storage facility does not work, you have to swipe your card many times before gaining access. The point to understand is that this door is the only door leading into the storage area. This facility claims you have access to your belongings 24/7 but it’s not true for the controlled climate storage facility. I will not do business with this facility ever again.
DEWAYNE M | Overall ExperienceOn my last day as I was taking my furniture out the wall was coming down …. It was a scary situation … my daughter almost got hit by the pieces that were falling we had to rush and remove all the things cause it was dangerous but other than that never had a problem at all
WANDA S | Overall ExperienceLack of communication between employees - And no one ever answers the phone when you call. And if they do they put you on hold for a very long time. Other than that , Pam who assisted me when my storage unit was locked out for no reason was very helpful.
DANIELLE T | Overall ExperienceStaff was great and the dollies helped me move everything quickly and efficiently!
JADE W | First ImpressionsI can't say enough about calib . Great kid . Friendly , and Very help . Please give him a raise
JEFFERY B | First ImpressionsShe was very friendly and spoken very well and professional, and understood what I was going through. I’m very caring..
NANCY G | First ImpressionsBest storage place and best employees, hands-down
CYNTHIA K | First ImpressionsEverything is good. From an affordability standpoint if it can be improved, making the price a little lower.
Sunny D | Overall ExperienceJust started using your storage facility.
LENA F | First ImpressionsGreat customer service.
JAMES K | First ImpressionsUsed the under roof storage for the RV during the winter months and had absolutely no issues at all. Had electric hookup with hours of automatic on off to keep battery charged, very secure and cameras on 24/7, never once saw evidence of critters period, the staffing was always helpful, Well worth the piece of mind.
Richard I | Overall ExperienceI needed to store my belongings for 8 months. My unit was secure and easy to access anytime/ any day.
ANGELA D | Overall ExperienceSecure, average cleanliness, sometimes garage door didn't work but that was resolved, little confusing with the beeper and when to click to unalarm unit. Staff friendly and helpful. Reasonable expense.
robin m | Overall ExperienceIt was overall great. One issue with the website. It allowed me to reserve an indoor rv storage spot last October which clearly did not exist. The staff was very accommodating as I really wanted indoor storage and found me a covered storage space. Clearly a disconnect on what is really available versus what the website showed.
Charles S | Overall ExperienceThe personnel was very friendly, very helpful and I couldn’t ask for a better storage unit. Customer service was absolutely wonderful.
David B | Overall ExperienceVery convenient would highly recommend using this process. Online experience is a must have.
Carl F | Online Move InI did have a couple of unpleasant experiences with a General manager for a payment I wanted to make threw a helping resources and the experience was unfavorable by management as well as a staff that look like was friends with personal incharge , other then that pretty good that why I choose average.
SONIA S | Overall ExperienceEverything went very well thankfully
Tyrone G | First ImpressionsNot enough help at the counter
Joe M | Overall ExperienceCarlos Gomez was wonderful to work with! Very knowledgeable, courteous, friendly, and helpful!
DAVID L | First ImpressionsEven though it was very busy and Madeline was the only one there taking care of customers she had everything under control and was very polite and courteous I give her a 10 in her work it was my first time ever talking to her and her service was great yes indeed I would recommend this U-Haul to anyone thank you
elizabeth f | First ImpressionsI purchased a lock in the facility and the rep failed to know that the lock didn’t meet the requirements and I was required few days later to purchased a different one without the option of a refund. My unit was locked with another lock and I went and removed my belongings and canceled the unit contract
LUMARY A | Overall ExperienceLove it the service very nice … explain all detail understand in the first time .. feel like family ..
chanya s | First ImpressionsGreat service and competitive pricing - loved the indoor options
Theresa H | Overall ExperiencePam is great & made everything go smooth. She was so helpful !
INDIA T | Overall ExperienceStaff had no customer service Skills , my questions were answered with IDK And A Shrug Of The Shoulders, asked For Managers And Nobody’s Available I Asked For A Different Person To Speak To I kept Getting The Run Arounds, Called 3 different Departments And kept Getting Told Someone Would Contact Me It Has Yet To Happen , Everything In The Office Is A False Advertisement, asked About A 24 hour access I was told they close at 10 not that it was an extra fee I had to get that information from other customers all in all I feel like it comes down to training and the staff is poorly trained with little to no knowledge, My mom got a uhaul rental the day before it was given to her with the gas light on and the check engine light on running very rough just a horrible experience over all
Yanely n | First ImpressionsMy review could have been stellar, however I encountered a recurring issue: Your computer system that you employ seems to be not very user friendly for your own staff. Time and time again I find that due to the complexities of your system your own staff ends up being bewildered on how to properly process numerous things: One example are returns.
Charles H | First ImpressionsChontell was amazing she helped me step by step getting the unit to getting a Uhall to move with. She was very professional kind and very helpful. In the Plainville location. She even gave me her personal number if I had any questions after hours she helped with payments and arrangements. Thank you all
Tina j | Overall ExperienceHaye that you have to wait in an empty store because all the employees are missing
Charleen l | Overall ExperienceWhen I checked out at the U-Haul office after 13 months in storage (2 storage units), an invoice was given to me without any comments of appreciation from the worker behind the desk. I did not receive any credit for having made a payment through the end of the Month of December when I checked out on December 10th. I would have thought that this would have been pro rated if I left before the end of my payment date since I was paid through the end of the month.
Arthur H | Overall ExperienceThe staff was very helpful especially Chontall. I would recommend this location to anyone needed storage or a moving vehicle. Thanks for all your help and understanding, you guys were great and I appreciate it all.
Maria M | First ImpressionsI would like to thank that special person who finalized my paper work for transfering from the box to the unit. You are special and keep up the good work. GOD BLESS you.
delsada j | First ImpressionsI had a little trouble finding my storage unit but found a map on the end of a block of units that helped.
Stephen S | First ImpressionsEverything about my experience was excellent. Mgmt and staff very helpful and polite. Storage areas well lit and easy to access. Thank you!
Annie Y | Overall ExperienceWill go there again
Mark D | Overall ExperienceI lived in FL and made two reservations, which was automatically canceled. When I arrived in CT, I had to miss work to come to your office to ensure I had a unit before the delivery folks arrived on Tuesday.
Ursula S | First ImpressionsGreat customer service!
Alan A | First ImpressionsI have been a loyal customer for over 25 years. The staff is courteous and hard working. As a team they are knowledgeable and are willing to problem solve. Madeline's professionalism and dedication is a true asset to her customers and the Uhaul company . Having to move a 4000 sqft house after 30 years would not have been possible with out them.. They shared my laughter and tears.
lisa R | First ImpressionsAlways very helpful
stephen s | First ImpressionsI'll be filing a complaint regarding this store and may seek legal representation. My storage was a mess--it was fill with rodent feces and water damage. There are already a number of contacts with U-Haul regarding the complain (phone calls, chats, and emails) but I intend to file the insurance claim, as well. The store actively worked to keep me in the dark about what was going on, that is not acceptable.
Thomas S | Overall ExperienceDidn't get proper key, had to walk back with employee Wasn't told about hours of operation, nor location was just given without being able to choose Wasn't told how it would be locked or secured properly. Inflated prices.
Ezequiel R | First ImpressionsHad to always wait for someone in building , not enough staff and manager are just rude I. General. Very unhappy I was cancelling earlier and would not give a discount, basically paying for an empty unit
Lynn D | Overall ExperienceThis was my first storage unit rental. It proved to be an excellent experience. I want to mention in particular the morher- daughter team working there (I believe Chantal and did not get the daughter's name) who were especially helpful. I would not hesitate to use the Plainville UHaul in the future. Many thanks!
marilyn k | Overall ExperienceClean storage area, helpful staff, overall great experience
Hareem S | Overall ExperienceNone
Rose B | First ImpressionsNeed more staff that pay attention to customers. Some do not initiate the conversation and ths customer just waits . Also no one can be reached by phone and have to walk into the facility if an issue is to be solved. This needs to be changed . Payment delay notification can be emailed App does not work some times Other facilities were fine .
wadumestrigevaru k | Overall ExperienceThere were no trash cans anywhere in the facility. Then the decided to up my rent by $10 without telling me. After that, I got charged a $15 late fee, even tho my account was on auto-pay. I'm now at extra space, where I get double the space, for the same amount of money.
Heather G | Overall ExperienceShould be able to prorated last month and o nly pay for time used, not whole month
Barbara A | Overall ExperienceLove the staff at the Plainville Store
CYNITA T | Overall ExperienceClean and safe. Great staff too
keith s | Overall ExperienceI was very pleased with how the staff helped me with my storage unit. They made sure I was well informed .
Loretta S | First ImpressionsWe had long waits for the movers and 2 times we waited for our rented units to be unlocked 15 to 20 minutes each time. the key should have been provided when we were in the office signing the docs.
william f | First ImpressionsI was harassed and accused of several things in storage, such as “using the wrong storage unit” and “bothering other customers” and “being too loud.” I was insulted and a scene was made out of me in front of other customers. The staff were creepy and paranoid, and one of the customers kept following me around telling me what to do, claiming he “works there sometimes” and “knows everyone.” I was crying when I arrived at this facility and instead of being compassionate and understanding about my move they decided to call the police and “check on me.” They then called the police again not three days later demanding they have the “right to evict me” without warning and making accusations with their friends. Upon renting a truck to move out, I was yet again in tears and argued with, harassed, and belittled in front of a full lobby of customers. Upon a smooth return, my phone was called multiple times in a span of 2-3 minutes by an associate accusing me of “losing the key” and “not returning it” and insisting that I’d “have to pay for it” when I clearly (on camera) dropped the key in the designated slot. I’d like someone from customer service to call me back, I’d like a full refund for my services here. How dare they treat people like this.
Eria K | Overall ExperienceDrive up door to get into the facility was down for about 2 weeks i didnt have access to my things when i really needed them, also i needed to upgrade to a bigger unit and they couldn't accommodate me.
Eric I | Overall Experiencethe 24 hour keyfob wasnt working. someone let us in but we got trapped there until another person opened the door for us
Albert G | First ImpressionsStaff is very unprofessional and act like you aren't even there, they continue their conversation while barely paying attention to you. Also i was never told how to turn off the alarm when opening the unit, would of been nice to know. Otherwise the storage unit did its job and had enough room for everything I had
JOE G | Overall ExperienceWe had an excellent experience here. The staff is always friendly and helpful. Chantalle helped us get set up and was simply the BEST!!! Thank you guys for taking care of us.
Catherine M | First ImpressionsLast rate hike just priced me out of staying. Found new homes for everything stored and got rid of the expense.
RICH G | Overall ExperienceHad a few issues initially but Celeste took care of everything and got me right. I appreciate her going above and beyond that day. Would def recommend.
christian b | First ImpressionsChontel was amazing. She set me up with a great location for my indoor storage unit. Very nice professional service. 👍
ANGELA D | First ImpressionsThe alarm constantly goes off in the building. System needs improvement. Otherwise a great facility with excellent staff.
Doug S | Overall ExperienceLove this place these people hear look like they love their jobs treat you with respect and answer your questions and most of all were friendly
Carmen S | First ImpressionsI have recommended the Plainville facilities on several occasions. The staff was always courteous and efficient. I liked the security of the facility and it is conveniently located.
DEIDRE E | Overall ExperienceMy storage unit was inside and i was able to drive my vehicle inside the bld where the unit was. I very much enjoyed the idea of a climate controlled unit. When I went to storage it was cool, out of the sun, bathroom equipped and quiet. The staff more than once offered to help me move items in or out which was appreciated. By far this was the best storage unit I've ever had and would highly recommend to anyone. Even my father who has had many storage units was completely blown away with my unit and it's amenities. Thank you U-Haul!
Brian A | Overall ExperienceThe facility is great! The ability to drive in and park right near our unit was unexpected but definitely great! And having the carts available for us to use made our unpacking so easy! I would definitely recommend this facility! Jacob was a huge help as well!
JULIE R | First ImpressionsGreat job on everything for my friend and I. So happy too
jason m | Overall ExperienceFriendly helpful staff clean well run place.
Scott B | First ImpressionsSeamless process. Would highly recommend.
Kellie M | Online Move InThe staff is ery friendly, professional and always working very hard but this location is clearly understaffed on the busier days ( mainly weekends ). In addition, the computer system is always experiencing an issue. I think UHaul should provide better support to their locations. This location was excellent to use and kept very clean.
KATRINA L | Overall ExperienceStaff very helpful and nice
LYDIA M | Overall ExperienceSo far, so good. The place seemed clean. I was a bit concerned that the "tech" parts , like the remote control garage door or the lock would give me trouble, but they all worked.
marilyn k | First ImpressionsOur belongings were filthy when we retrieved them. Everything was covered with dust and grime and had to be steam cleaned.
Maura A | Overall ExperienceAmazing experience. Chontelle was the nicest, most helpful staff member. I was lucky to have crossed paths with her. She turned our day around in a huge way. The facility is gigantic. Very easy to access. Clean. Good accommodations. Best prices on this side of the Mississippi. Look no further, store your belongings here.
Mitchell B | First ImpressionsVery helpful, kind, and friendly staff. I feel my storage unit is well protected.
Michael B | First ImpressionsThe elevator to the second floor is a bummer. It would be great if the facility was built like a parking garage and you could drive up to unload on the same floor without having to cart things up and down the elevator. The carts provided though, were a great help!!
Erin R | Online Move InDeep people in there, it was helpful especially Carlos help me a lot I give 5 stars to hem
Edna F | First ImpressionsTruck front end issue. Ordered hand truck. Did not receive Reserved storage container 2 weeks in advance. Did not have it available
JAMES L | First ImpressionsTwo thumbs way up for Maddie & Chontelle!
David L | Overall ExperienceThe staff was incredibly friendly and professional. The facility is well maintained, very clean, bright, well lighted, state of the art and is very reasonably priced. Other customers there were whom we encountered and met were very friendly, kind and respectful. I would highly recommend this storage facility!
Catherine M | First ImpressionsOverall Excellent Experience! Very satisfied. Knowledgeable and helpful staff! Will definitely be using this location again!
Laurabeth C | Overall ExperienceNice clean bathrooms
Jannette R | Overall ExperienceThe current managers there are amazing and have helped me out tremendously as I was dealing with some hardship. I appreciate their flexibility.
Darin A | Overall ExperienceUhaul was out of round locks, I was given a black lock at no charge until I purchase a round lock. I bought a bundle of small boxes and the worker put it on a cart for me. She showed me how to get into the storage, where to park and showed me my storage. Before leaving the store she showed me on a map where the carts are to use to bring my things to my storage.
yolanda b | First ImpressionsThe prices are more than reasonable for the storage unit and the fact that they are indoors and temperature controlled is a huge bonus. The staff we dealt with was incredibly friendly and understanding of our needs.
LYNNE L | First ImpressionsMy unit was subject to an infestation of squirrels from an adjacent unit. There was feces and dried urine everywhere. Additionally when clearing out unit it was clear that the windows on back wall of my unit caused sun damage and fading to wooden furniture. Additionally there is evidence of moisture on back wall where there are drip lines and peeling paint. Thankfully UHaul did help me move out and pay for movers and truck. RepWest insurance has denied my claim and I will be filing a law suit against Uhaul.
judy l | Overall ExperienceVery sweet employee and informative
Collin D | First ImpressionsI think manager and staff need to be better at the way they talked to clients , ones off your managers use words very inappropriate
Judith F | Overall ExperienceRental rate is very competitive, especially for indoor and climate controlled. Facility access is easy and convenient.
Scott D | Online Move InBest place will definitely miss the staff
jose m | Overall ExperienceI enjoyed there service. Always willing to help with anything.
Emmanuel T | First ImpressionsAwesome Customer Service!!!!
Dayna O | First ImpressionsI lost all my belongings because uhaul never informed me of throwing away my things. I called them they said I could get my things the following Monday and when I called they told me my things were thrown out and there was nothing I can do. The staff yelled at me and told me it was my fault they didn’t apologize and were extremely rude to me. I cannot replace the items that were in the storage unit and will probably be seeking legal action against the company! Hire new managers and employees at the plainville location they are horrible!
Ryan F | Overall ExperienceMadeline Sanchez was very knowledgeable friendly and pleasant to work with also multitasking to assist her staff.
Charles B | First ImpressionsVery impressed by the cleanliness of the facility. It was super easy to move items into our storage units with the provided carts and the way the units were set up.
John F | First ImpressionsStaff is overworked.
Cedric E | Overall ExperienceWe did have to wait 30 minutes after registering at the store front desk for the office agent to come out and unlock our unit for initial access, but in all fairness, the agent seemed quite busy at the desk with a steady line of people, and probably could have used some help. Otherwise, the experience was good.
Samuel M | First ImpressionsThey auction off my stuff without letting me know they finally called my phone a week before the auction and told me they were supposed to be taken the payments for the auction that I still have the same credit card they never sent nothing to let us know and tried to explain to them we had a important death in the family and the guy didn't care they had no sympathy at all fore or my family they messed everything up and blamed it ony family I will not be recommending U-Haul to anyone
pedro m | Overall ExperienceThere are two dead mice in the traps across from the carts. No one informed me that there will be mice in the facility.
ILIZAH E | First ImpressionsThis is one of the very best locations and the manager/general manager are amazing and available any time day or night.
SHAMARAH P | Overall ExperienceI was very satisfied with my experience up until my very last day. I found nut shells all over my belongings as well as animal droppings n foot prints.
Jacqueline V | Overall ExperienceThe staff where I had the storage unit was excellent, but if you needed to make a call for information or whatever, even if I used the local number it was hard to get the people I needed. I would get diverted and that was very inconvenient and frustrating
Lisa M | Overall ExperienceU-Haul sucks been changing me since Nov 18 u guys r a bunch of rip off n thieves I won't recommend you to my worst enemy
lees d | Overall ExperienceThe staff and facilities at this location are among the best I have ever used. They are always friendly and helpful, and I highly recommend them.
Adam B | Overall ExperienceI wasn’t informed that I needed a fob to enter and exit the storage facility. Door was open, I drove in, found my unit ok, moved my stuff and kept hearing an alarm. It wasn’t until my curiosity got the best of me and my wife went into the office and was told about the fob and it’s function. Also seeing a rat trap inside the unit gave me reservation if I should even keep this unit past the first month.
Jermaine E | Online Move InMy only complaint is that I couldn’t call and speak directly to someone at the local store. It always forwarded to the National line. Even when I called customer service, they had no way of connecting to the local store.
Chris S | Overall ExperienceManager was very helpful and kind Plainville CT office
TARSHA M | First ImpressionsAlways kind, personal, and willing to answer questions
Anne G | Overall ExperienceVery clean
jacob z | First Impressionseasy, clean will use again the next time i move
MELISSA S | Overall ExperienceEVERYTHING was FIRST-CLASS! Manager Maddie is a gem, and runs a tight, organized ship. She's very friendly, personable, courteous, and knowledgeable, and she makes customer satisfaction her top priority! Bryan demonstrated the gate operations for me, and was very friendly, and helpful. Trisha (Tricia) (sp?) literally SPOT-CLEANED our unit, and also was extremely friendly, personable, knowledgeable, and efficient. I cannot say enough positive things about Plainville, CT UHAUL. Five stars isn't even close to the rating I'd like to give to these dedicated storage solutions professionals!
David L | First ImpressionsI had the pleasure of meeting quite a few of their staff today. All were very kind and knowledgeable. Answered all the questions I had.
Lucy C | First ImpressionsHad to wait for an rv spot to open, but was very happy when I put my rv in
GORDON L | First ImpressionsThe customer service rep did a wonderful job
Brandy I | First Impressionsthe team including the Manager were by far the best I have experienced with Uhaul. They were friendly and willing to assist in any way they could. Thank you for making the experience so pleasurable. Will definitely use this location for future need!
donna c | Overall ExperienceOnly issue I have is with corporate.. You keep billing me for a rental I paid in full.. I need this to be resolved.. Kudos to Ms. Sanchez she is the best on site. Very helpful
DARREN B | First ImpressionsIt was an enjoyable experience.
Diana P | Overall ExperienceNever had an issue and the when we emptied the items, there was no sign of bugs or vermin. Much better experience than we had with the other storage place.
Donna T | Overall ExperienceThe staff inside was not helpful at all and could care less if they were working or not. They had no energy whatsoever and couldn’t figure things out on the computer. I was scheduled to have a 10 x 15 unit and it showed up on the computer but they couldn’t get it to work. I was in the office for over a half an hour and I still can’t figure it out, very disheartening to see the list
Arthur H | First ImpressionsTHIS PLACE IS THE BEST! The customer service here is phenomenal - not just in this difficult business, but in the entire customer service industry. Chantelle should be the CEO of U-Haul! It is clear that her staff respects her and they all will do just about anything to help their customers get the best deal possible and resolve any issues immediately. They treat everyone like family. U-Haul should be using this facility as the example that all others should strive to be like. I've dealt with several other storage and truck rental facilities - none come close to this one. Moving is one of the most stressful things anyone can go through and U-Haul's mission should be to help reduce this stress. Chantelle and her staff fully understand this and do "whatever it takes" and then some. During this move I dealt with several rude U-Haul employees both on the National U-Haul phone line and at the facility where we dropped off the truck. Again, they should ALL be trained by Chantelle. If they were, U-Haul would rule the industry! While happy to have moved to the next chapter in our lives, I am sad to say goodbye to U-Haul - Pinnacle Rock. However, I will continue to recommend them to all my family and friends in the area. Thank you.
Pamela R | Overall ExperienceTodo bien excepto de que tienen una empleada que deberia supervisarla mucho mejor para que veN lo que ella hace , no se el nombre pero puedo describirla de verdad esa empleada es un bochorno una desilucion como empleada ojo con ella. Trate de hablarlo pero fue un fracaso. Gracias Att. Janette Rodriguez.
JANETTE R | First ImpressionsPlace was spotless and in excellent condition
Thomas S | First ImpressionsThe GM was awesome. Her name is madeleine. Very hardworking and great leader. We had a situation and she fixed it right away. No question about it.
jason m | First ImpressionsI. Had a very good experience with my storage at this facility. No hassles people friendly Kootos to them
rose h | Overall ExperienceVery nice
FRANCIS S | First ImpressionsUsed 1 800 to reserve spot for my rv was told I had reservation with confirmed date. However center location informed me they shouldn't have garented start date since they had no spots available. Fortunately one came open two days later. Location manager was very helpful and apologized
JOE C | First ImpressionsAs a long term (3 years) user of Pinnacle Rock (Plainville) U-Haul Storage and Rental, I have found the facility, its staff and service to be phenomenal. Never encountered a "problem" which is surprising since my tenure was an extended one. Whether it be with storage or truck rental, everything always went smoothly. Employees were always helpful, friendly and great to deal with. I would like to single out Will Cintas, who had a "one-of-a-kind" philosophy of management and customer service; that should be "bottled and sold" to any company involved in working with the public and providing services similar to yours. Truly an honest, caring, and "Service is #1" type of professional. More importantly, a "good and genuinely fine" person for who he is. The biggest compliment that I can pay to a person is to say: "If I had a business that needed someone with Will's responsibilities, and even more, I would try to hire him away from your company...with a promotion if possible", U-Haul must have realized his worth, as he is now manger for 128 (if memory serves me correctly) "Plainvilles". Justifiably earned and deserved. I suspect that he will move further up in the company as time goes on. I work with Neurodiverse clients, and Mr. Cintas went out of his way to interview and talk with one of my clients who was a mechanic by training and in need of a part-time job. If New Britain and Plainville haden't merged, there is not a doubt in my mind that my client would have been "doing hitches" for Will in Plainville. Consolidation of operations unfortunately eliminated that possibility, (and rightfully so) when the opening was filled by a (transferring) in-house employee from the soon-to-be closed operation. I have nothing but the highest praises and kudos for EVERYTHING about the Plainville operations and its people. Should I ever need a storage unit or truck rental again, I WILL go to Plainville...if it is possible, even if there are other providers closer. If not, I would still choose U-Haul merely based upon my experiences with Pinnacle Rock. I was particularly impressed with how management and staff handled a water "emergency" that resulted when a customer's vehicle caught fire (due to vehicle malfuntion) in the parking area, just adjacent my INDOOR "bin". Sprinklers went off and water sprayed everywhere; so much so, that it had to be "sopped" up from a quite a large area in the vicinity of the fire. My unit was unaffected, in my mind, primarily because of the "pro-active" actions taken by staff to prevent water from flowing into other surrounding areas. Will Cintas, and staff were present when I arrived to check my unit and insurers were already on the premise to help customers check for and guage damages, if indeed there were any; and to file claims, right then and there if any needed to be completed. Plainville and U-Haul have EARNED a "life-time" customer from the former occupant of #1003 ; but more importantly..it has an active ambassador for the facility, its' operations and it's staff. Customer Service is the name of the game...and the GAME IS ON when it comes to Pinnacle Rock, Plainville. My thanks to all at the Plainville facility. In two words..."CONSISTENTLY AWESOME!" My Best & God's Blessings to All, Ernie Mirando Southington, CT 06489
Ernest M | Overall ExperienceI was very distraught I couldn’t get the app to work to return the truck now I’m getting text messages calls and emails of the truck is not returned I drop the key in the return drop box on the side of the garage door the girl said if I didn’t return it using the app which I couldn’t because it wouldn’t let it go through she said it would be $20 fee why am I receiving a phone call saying that I am not return to the truck the truck was parked in the parking lot under the tent where you clean the trucks the truck is there
Robert B | First ImpressionsThis Uhaul in Plainville is very well kept and the bathrooms are always clean.
jacinda f | First ImpressionsLos diablo de llorens youngchimi✌️🩸
Sebastian N | Overall ExperienceSo impressed
Erica K | First ImpressionsI tried to bring stuff to my inside unit. Cars parked all over. Can’t pass - cars parked on both sides of drive they area. Had to back up and just left. Tried to find cart - no carts left. Very very unorganized.
Jacqueline C | Online Move InAwesome place , I actually had 2 other people go there and they loved it compared to a couple other places you looked in to. I highly recommend your place. Thank you
Lori M | Overall ExperienceThe female associate who helped me check In and find my unit was a delight. Very sweet and helpful.
Brian A | First ImpressionsThe guy who helped me was great!!
Beth S | First ImpressionsClearly feel safe and secure using your Plainville facility
Robley N | First ImpressionsNot happy with checkout/move out process. I moved out of my storage until on 8/7, my monthly payment was paid on 8/4 and there are no pro rated refunds for the rest of the month unused. So I am paying for a month that I am not using yet the unit is rented out for the rest of the month so facility is getting paid twice for the same unit. No reminders or notices of this otherwise I would have waited and not rushed to move out the remaining items. Very disappointed in this.
tina p | Overall ExperienceMuy buen servicio
Alfredo H | First ImpressionsVery
RAYMONALBERTO B | First ImpressionsGreat staff...very professional! Christopher France funny and patient!
lillian a | Overall ExperienceSon una compañía muy amable y servicial hacia sus clientes te explican todo con amabilidad y buenos consejos sobre los servicios que ofrecen me gusto mucho su servicio les doy A
NILDA R | Overall ExperienceThe storage manager is a wonderful person, very professional, very kind !! Seemed to know her job well !!
John J | First ImpressionsEmployee that was helping me did not explain too much about how to get to the unit, she highlighted where it was, map is very confusing. She super quickly mentioned the what 1 and 2 was on clicker. Also, she was attending to other customers instead of helping me finish with my transaction. It just seemed like she was trying to speed through helping customers and was not polite. I had a rough day from moving it would of nice to have an employee slow down and explain things instead of trying to hurry everybody out the door.
Michael G | First Impressions24 hour storage access should be included free
Will S | First ImpressionsLove the place. Wonderful experience.
Lisa N | First ImpressionsI have had not had a very good experience there in the past. BUT TODAY !! I’m doing a happy dance. Much improved. Thank you for paying attention. Keep up the good work. Chontelle is a huge improvement there. She is wonderful.
Robert T | First ImpressionsMore staff at the front desk would be helpful. I often have to wait 15 minutes or more to speak to someone in person.
Kendall C | Overall ExperienceEverybody I interacted with, whether it was renting the van or renting the storage unit, everybody was so kind and helpful. I am currently on crutches and the girl (Elisia) who helped me gave me a unit that was close by so I didn’t have to walk or move too far. That was so thoughtful of her and I really appreciated everyone’s positive attitude and time and attention.
gianna g | First ImpressionsWhen I went to get the storage lady behind the counter was a bit rude told me all show u where u have to go to unload and never saw her again but other than that
Luis T | First ImpressionsI reserved a 12’x10’ unit. I showed up on move-in day to find out that I don’t have a space. The staff were rude and told me that a reservation means nothing and that the U-Haul website only shows customers what they want to see but in fact isn’t true. I ended up taking an 8’x10’ because that’s all they had and when I opened the unit there was a column in the middle of the unit. I went back and asked if there was anything they can do and was told to come back later next week. Poor service, rude staff and unreliable company.
Peter M | First Impressions24 hour access would have been very helpful. A hand truck would be helpful Good experience overall Thank you
Mike P | Overall ExperienceI was very pleased with the overall service provided
Gert D | Overall ExperienceMarek was very accommodating
Brenda M | First ImpressionsI recommend to a friend
roberto m | Overall ExperienceU-Haul moving & storage of Pinnacle Rock was a great place to store our apartment items until we were ready to move. Beautiful, clean, and well managed storage facility. Staff was very helpful in determining what size unit to rent and easy access to load and unload items. I highly recommend U-Haul moving & storage of Pinnacle Rock for your storage needs.
Kathleen H | Overall ExperienceExcellent overall customer experience. The unit I chose was shown to me, all costs and terms were clearly explained, the facility rules and expectations were reviewed, and all my questions were thoroughly and patiently answered.
mike l | First ImpressionsI reserved a 10x15 indoor space thru the website a month ago. Yesterday I went to the facility to get access to the storage space but was told by the girl at the counter that there were no 10x15’s available and that the website booked too many reservations for the amount of spaces of that size available. Not my problem but the clerks didn’t care. I tried to reason with the manager but she was very rude and obnoxious to me and didn’t care that I was unhappy or dissatisfied. I had no choice but to accept a 10x10 space instead which worked out fine. I moved in today but there were a couple of other groups moving in to theirs also but there are only four carts/dollies available. Not nearly enough for the total number of spaces available. If that’s not enough, the floor plan diagram on the wall indicates two elevators side by side and an adjacent restroom but there is only one elevator and no restroom because it is actually a storage space. UHAUL YOU NEED A SECOND ELEVATOR IN THIS HUGE FACILITY! This facility is new, very clean and plenty of storage spaces but crappy, unprofessional and unfriendly customer service staff and insufficient amenities made this a very unpleasant experience.
Jeffrey P | First ImpressionsAs I said in the U-haul corporate questionaire . The staff at your facility was excellent. They made our moving experience a very positive adventure. Thank you.
Brian S | Overall ExperienceGreat place, staff was great
Thomas N | First ImpressionsGreat place and I love it!
CARLA B | Overall ExperienceStaff extremely helpful and courteous. Process was smooth and easy.
Karen B | First ImpressionsPlace was great and workers was excellent. Wish i could remember there names.
Lori M | First ImpressionsEveryone couldn’t do enough for us Very accommodating as we toured your Facility we couldn’t help but notice how clean and organize everything was.
david u | First ImpressionsThe store manager were excellent they did and tried everything to sale the space and truck rental I didn't get the girl managers name but workers name was kevin.
SONIA S | First ImpressionsThe place is simply amazing! Being able to drive in and have the climate controlled storage was paramount for us. It is clean and bright! Thank you.
Carolyn K | Online Move InAll of the staff were extremely helpful, especially the manager, Tim St. Pierre.
Frank G | Overall ExperienceVery nice clean spa awesome storage area very nice people highly recommended Carolyn
Carolyn G | First ImpressionsStaff very helpful and understanding..
ARISTIDESJ H | First ImpressionsThe service and cleanliness was excellent.
Barbra K | Overall ExperienceFor my family's needs, this UHAUL facility met our expectation and above.
Robert G | Overall ExperienceThey were always very polite, pleasant and helpful. You’d never feel uncomfortable with the staff. Greatfu for all their help!
sandrA c | Overall ExperienceGenevieve (sorry if I have that spelling wrong!) was very friendly and helpful, patiently re-explaining anything I didn’t grasp at first. I’m confident in my choice of you folks for my storage. The unit itself is clean and nice, secure, and a reasonable price. I’m happy I can extend my rental at any time.
Molly S | First ImpressionsEveryone was wonderful, kind and helpful.
BobbiJo L | First ImpressionsWhat a wonderful experience. Great customer service.
Travis S | First ImpressionsWorkers are very very friendly very helpful and also very cheerful and they have a lot of patience thank you very much I would highly recommend you hold anybody thank you Carolyn Grady
Carolyn G | First ImpressionsPlease add flatbed trucks. Mattress trucks are not helpful to move most items. Please reopen the second turnaround by the rear restroom. There is too much traffic on weekends and that space is needed for loading and unloading. Staff are very helpful at this facility.
Eugene M | Overall ExperienceChantel Johnson was great! She can handle everything that is thrown at her. Good manager
Deborah M | Overall ExperienceHaven’t moved in yet, but I have done business with Uhaul befor.
MARIBEL V | Online Move InMy only issue was I needed it on Sunday and emphasized to the attendant how important it was that I only had one day of helpers to help me move the stuff in but when we got there they had forgotten to remove their lock from the storage unit and the place was closed. So I had to pay a crew to come out again the next day and bring my belongings. But it's a nice storage unit,the price is reasonable and it's very clean. It's too soon to give a rating better than average. I guess it's an honest mistake but I did say it was very important I move in Sunday- the day I rented it.
Rhonda S | First Impressionsone of the best experiences friendly staff and nicely maintained facility
santoshkumar k | Overall ExperienceYou guys are the BEST! Will miss you! Will stop in for visit when we’re back for a visit…My daughter has units with you also. Thanks for all your assistance. The Otnisky’s
JOSEPH O | Overall ExperiencePhone and in person staff very helpful, informative, and friendly
Donna T | First ImpressionsEveryone at this facility is great... very happy
Lisa D | First ImpressionsYou guys are all the Best!
JOSEPH O | First Impressionsone of the best customer service place i have been to. Thank you
santoshkumar k | First Impressionsfriendly and very helpful
Laura C | First ImpressionsVery nice….. employees I dealt with were very nice…. ESP a miss Marinelli very helpful an knowledgeable.
Ann L | First ImpressionsPlainville ct was great new britain ct was horrible. No service and sketchey people in the parking lot
Jane G | First ImpressionsEveryone was very helpful. Looking to return for purchase of bike rack.
Cathy A | Overall ExperienceGreat job by the pros over in Plainville, Connecticut ! Very positive experience renting vehicles and storage containers.
Stuart S | Overall ExperienceVery clean and efficient facility. Great indoor loading/unloading.
Eugene M | First ImpressionsJenna was extremely helpful, informative,and friendly. She was the reason we decided to use your storage facility.
Aline C | First ImpressionsThe staff and facilities were very accommodating and met our needs perfectly.
Scott B | Overall ExperienceOne note opening the unit was difficult the metal would not slide to open could use something to help them open easier.
Lauralee C | Overall ExperienceThe team was poliet and helpful.
William W | Online Move InTim was excellent. He explained the process of renting storage for RV , my location , hits and how to access.
Cathy A | First ImpressionsGreat customer service,awesome staff,clean facility!
MARIA P | First ImpressionsFeliz de su atención y servicio.
Luz D | First ImpressionsA month without power for my RV, despite multiple complaints in-person and via phone , led to a lot of frustration and a dead battery. Staff was friendly but never solved the problem.
Matthew S | Overall ExperienceGreat place to store items, love the drive thru.
Jeff L | Overall ExperienceThe guys are super helpful and the manager is good to work with. I will strongly recommend you guys
Gurvinder B | Overall ExperienceStaffs are not cooperative and unable to provide sufficient information. Not really satisfied with the service
madan k | First ImpressionsIn July I rented RV Space 175, which was a 12 x 42 ft. RV space. Shortly there after I was transferred to Florida and had to check out of that space. After arriving in Florida my company canceled the relocation due to COVID and I quickly realized that I needed to contact the U-Haul location and reserve a space. I called and asked to speak with Tim or Mike so that I could explain my situation, but was told that the representative would send Tim an email with my contact number and proceeded to create a reservation for a 42 ft spot. My reservation number was 924074-00106151 and when my wife arrived yesterday the person at the counter said that my reservation could not be found, and there were no 42ft spaces available. My wife then was told that 37 ft space or there was nothing that they could help her with. My wife paid the fee and was told that there were zero gate fobs. I am beside myself as I have ALWAYS BEEN A GOOD CUSTOMER and I have no idea what went wrong. Thank you.
William G | First ImpressionsThere was only one woman working the counter. There was a young man there sitting doing nothing but distracting her. There was another man sitting in an office doing nothing and there was a line out the door. What's wrong with this picture. ??? You can do better than this...
RENA P | First ImpressionsVery respectful n they did the best they can
LILI O | First ImpressionsOnly problem rent was. Too high love it in winter but found one closer to home and much less money discounts if paying for a full year
Steven M | Overall ExperienceThe only issue was that the key broke off un the lock and cost me $90 to get off. I know you don't touch locks; but, the lock and key had "uhaul" on them.
Charles K | Overall ExperienceWonderful customer service, very helpful staff, and quick service, the line if there was one went quickly.
annie c | Overall ExperienceThe staff is very nice. Scheduling and reservations not so much. Had 2 reservations and no storage available. Apparent overbooking. Today I stopped by and was able to get a room. After the first room was rented it was unavailable and occupied by someone else. Went back and they found another room next to it. Reservations need improvement.
Henry T | First ImpressionsThere were some problems with rain coming in, but we were able to cover our items with a tarp and switch to another unit. After that, everything was good. Our U Box was sent to the wrong city, but that was corrected also. Overall, it was pretty good!
Susan P | Overall ExperienceI had a reservation for a drive up storage unit and when I arrived with my truck I was told that all reservations had been cancelled. No one contacted me to tell me that. The manager did get me an inside unit and offered me a good deal on the first month.
Colleen M | First ImpressionsI have used UHaul before for RV storage. I have made my reservation in advance and my spot was held for me. Imagine my surprise when I walk in, on the day I am suppose to drop off my RV to find that I to be told that my reservation has been cancelled (turns out they only cancelled inside storage ones) but that my spot had not been held. This meant I needed to pick a new spot. This is a challenge for a mom who now has to back in an RV with her 3 children guiding her. Looking at and selecting a spot took 45 minutes, while actually getting in the spot took another 45 minutes. (This is in addition to my original stop to meet with the manager to select a spot when I made my first reservation.) If you are not going to maintain site selection, please notify customers of that in advance. In the past I used to make my reservations months in advance and my site would be held. This time it was not. Please do people the courtesy of informing them in advance if that is going to be the case.
Renee E | First ImpressionsThe one thing that I found that was not pleasing to me was the fact that I couldn’t reach anyone at the office at the branch U-Haul where I had my units customer service was a wait when I call over an hour plus minutes and this is why I pulled out and close my account I had to give everything away because I couldn’t get to my unit I clean get to speak to no one from the pinochle in New BritainAvenue in Plainville Connecticut so because of that I will not recommend anyone I really would have to think about it
Ivette B | Overall ExperienceGreat place ! We’re pleased with the facility. We give kudos- high praise to the staff who were efficient and (best of all) customer focused!
Gabriel R | Overall ExperienceI found setting up the auto-pay confusing online as it looked like it was set up and then I was charged a fee for missed payment my first month. I was able to call and had great customer service to get set up for auto-pay, and also have that fee reimbursed. Overall turned out fine, just the appearance of the page looked like auto-pay was set up with my card on file and it wasn't.
Anna M | Overall ExperienceStaff always helpful and friendly Storage area assigned to me was in easy access for me since I am in my 80’s. I have recommended U Haul storage and will in the future as well Thank you Staff
Arline B | Overall ExperienceThe people there acted like they didn't know what to do ,needed a card for access and only the GM knew how to do this but he was in a meeting. Shouldn't an assistant manager or supervisor know how to do this job.
KENNETH L | First ImpressionsEverything went well
GWEN G | First ImpressionsKnowledgeable and friendly staff.
dario m | First ImpressionsOne employee wore no mask the other rushed me and I had to ask for my remote then come back for my lock. Took no time to tell me the hours ext
Tracy G | First ImpressionsPleasure doing business with Pinnacle Rock!! Great crew and facility..... I have recommended to other campers.. Thank You.. Bob Underwood
Bob U | Overall ExperienceThe only problem I had was with the truck. Oh, the manager Tim was a big pain. Hahahaha just kidding Tim was amazing I will highly recommend it and already have that people come to see Tim for their moving and storage needs.
TODD M | First ImpressionsThe climate control unit had no top just wire and everything got extremely dusty.
Albert F | Overall ExperienceNeed more staff. This place gets really busy and the lines are long at time.
Dawne H | Overall ExperienceFrom the young lady behind the customer service desk to Dillon and Barry were amazingly helpful and extremely kind. I would recommend your store to anyone requiring your services and hope that those 3 employee's receive recognition for their exceptional customer service...above and beyond. Thank you.
PAMELA L | Overall ExperienceStaff was pleasant and professional at all times. I will come back again when I need their service.
Roger L | Overall Experienceunprofessional experience ,never credited my return for the appliance straps I asked for a handtruck was not in truck rusty door hard to open hurt my back
Jacqueline L | First ImpressionsWonderful to be inside! Drive in and out of weather. Well lit facility.
Zone R | First ImpressionsI love the 24 hr access to the unit.
Brian H | Overall ExperienceNice price
Elvin F | First ImpressionsAmazing staff and facilities. Never had any issues whatsoever. Just don't need storage unit any longer. If I ever do need one again, I will surely come back! Keep up the great work.
Louis F | Overall ExperienceUncomfortable experience since representative did not wear a mask. Since the CDC recommendations were not followed this greatly affected this review. Otherwise would have been a much better experience.
sonia m | First ImpressionsThank you for allowing us to rent at Pinnacle Rock! This past year I never experienced a problem except for the second month I signed up for auto pay and it wasn’t done properly causing my unit to be tagged and locked out. I had to call the main office and speak to someone more experienced who knew how to set it up. The facility was always clean and the indoor drive in ability was great especially in bad weather. People were always friendly and helpful! I’ll certainly recommend UHaul at PinnacleRock!
Kristine A | Overall ExperienceI WAS TO EMPTY MY STORAGE UNIT. I WAS THERE AND HAD HELP THAT I PAID TO ASSIST ME. THE STAFF DID NOT HAVE "KEY" TO UNLOCK THE UNIT. I WAITED OVER 1 HOUR. I PLANNED ON RETURNING THE FOLLOWING WEEKEND TO MOVE. THEY AGREED. I RETURNED THE FOLLOWING WEEKEND AND THEY HAD AUCTIONED ALL OF MY BELONGINGS!!! VERY UNPROFESSIONAL. NO COMMUNICATION AMONGST STAFF. TERRIBLE CUSTOMER SERVICE
paulette b | Overall ExperienceThe time I rented everything was fine until there was a rodent problem. Had mice feces in tool box drawers and every flat surface I had down to the floor. Spoke with site manager, took forever just to put bait stations outside. I'm still cleaning drops of feces in my tool boxes.
Andre N | Overall ExperienceAfter calling for one week straight I wasn’t able to speak with someone so I drove there one day prior to my storage rental, they said they had no internet so couldn’t help me, went back the day of getting my storage that I had reserved only to find out they didn’t have the one I rented and need it. I cancelled my rental and left after the lady said there was nothing she can do. Very very poor costumer service and non helpful employees. It’s really a shame
Raymond R | First ImpressionsVery easy process - love the free month with truck rental!
Wendy B | First ImpressionsCharged for a full month when I cancelled on first day of my new contract month. Staff indicated no prorated refunds
Brian M | Overall ExperienceThey need maintenance clean area even on bathrooms never found a product hand clean and the storage never clean the floor and the rear door need fixed and maintenance at all make noise after that need light the place even that room too
Nelson A | Overall ExperienceNOT ONE EMPLOYEE AWORE A MASK! THEY WORKED CLOSELY SIDE BY SIDE AND WERE OSE TO CUSTOMERS
Katrina R | First Impressionsonly issue was internet went down in the middle of my storage rental transaction so delayed me by about 15 minutes but that was ok
Maryann B | First ImpressionsGreat people - they new i was stuck in Europe with the Covid Virus and said not to worry about the late charges for paying and said I could pay when I got back. Finally had my dad take my things. Just a great and friendly team at UHAUL - highly recomended!
Richard F | Overall ExperiencePinnacle Rock is an excellent full service uhaul center. I found the storage access very convenient, clean, and well maintained. I would highly recommend Pinnacle Rock to anyone looking for storage or to move.
James V | Overall ExperienceStephanie was very helpful knowledgeable and kind. She was able to answer all the questions I had and got me what I needed. I feel like she went above and beyond. Thank you Stephanie
jennifer o | First ImpressionsRefund my unused rental days service is poor
Lucy G | Overall ExperienceNicest storage facility I have used.
Elizabeth B | Overall ExperienceHelpful customer service. Tim, Cassandra and Dillon are so awesome.
Jennifer D | First ImpressionsThe people in Plainville were great. No complaints. But my experience with UHaul the company was abhorrent. Twice I was charged a late fee because my credit card was declined - 3 days after the automatic charge date. Was I contacted to resolve the problem? No, I was just slapped with a late charge. My credit card, btw, was lost the first time and hacked the second. And I also reserved a truck about 6 months ago to help my son move his apartment. When I showed up at 8am Sat to pick it up, I was told the computers have been down for a day and he couldn't rent me a truck until they came back up. I had a 6 hour window to use the freight elevators to move my son, and now, no truck. They also told me they would call me the minute the computers came back up - they never called me. Uhaul's customer service just plain sucks.
chris m | Overall ExperienceVery nice modern set up, liked the location and the easy access. Everyone is very professional and made accommodations easy and simple. Excellent usage of the Old General Electric Facility. Scot
scott s | Overall ExperienceThe reason that I answered "No" to number 5 is because the facility had a fairly substantial roof leak that affected our unit and contents. While the staff did get a new unit for us nearby, we had to move all the contents ourselves, which kind of rubbed me the wrong way. Overall, the facility was generally clean, and the staff was normally helpful.
Jay K | Overall ExperienceMike was very efficient and helpful. Keep him.
Stephen W | First Impressions6/5/20 Need a hitch install on a Subarue? Not yet installed no call back no e-mail no text I had an appointment set up for 6/9/20 no on call me to tell me the hitch was not received. I wasted time a trip there and a ride to work not happy with that. I rented a storage but I can’t take anything there because of no hitch please help!!!!!!!!
dennis l | First ImpressionsTim was great in handling our storage needs.
Amber C | First ImpressionsThank you for the help!
Felix M | Overall ExperienceProblem i had with uhaul in plainville ct was when you call they dont answer the phone, and the calls get forward to corporate and it gets annoying trying to reach the store to settle a issue corporate cant handle and when you leave a message eith corporate you never i mean never get a call back
Christopher G | Overall Experiencealways pleasant and friendly...
Karen/MIchael B | First ImpressionsThe staff had always been helpful. I never had any problems with pinnacle rock uhaul storage or its staff. I paid in a timely fashion but am certain they would work with anyone who might have to be late with a payment.
Elaine B | Overall ExperienceLove that its indoor drive in!
Zone R | Overall ExperienceEveryone was always helpful
Tom B | Overall ExperienceThe young lady at the desk was very professional, well informed, polite, and friendly. An excellent representative for your company !
Robert S | First ImpressionsGreat experience. Would highly recommend this facility.
Jay S | Overall ExperienceGreat facility, leadership and staff
Chris M | First ImpressionsFriendly and helpful staff
Jay K | First ImpressionsVery friendly service, only downfall is that I had to remind them to send me a list of what you can and cannot store. Other than that oversight, my experience was great.
Theresa M | First ImpressionsWonderful experience!
fredrick l | Overall ExperienceThe location is great, right by the highway, secure, & well lit but our first unit had a water leak happen above it, I never received first month promo for booking a truck, & no one answers the phone.
Melissa R | Overall ExperienceI have never been at a UHaul facility with such amazing staff. They were all so helpful, kind, welcoming and friendly it was an excellent experience and would highly recommend them!
melanie o | Overall ExperienceExcellent service
Gary S | Overall ExperienceThe staff could not have been more courteous and friendly while using this storage unit. We greatly appreciate the services of U-Haul Pinnacle Rock.
Nicholas C | Overall ExperienceGreat facility and awesome staff
betty g | Overall ExperienceAbsolute best facility I’ve ever rented this is my third place they repurposed the original G.E. Building I think it’s a fantastic idea....
Ronnie B | Overall ExperienceWe were assigned a Electric Motorhome home space that the electricity never worked several attempts to fix did not work we asked for a different space it was not granted the space next to us was empty
jonna p | Overall ExperienceVery satisfied!
Arline B | First ImpressionsA special thanks to Will Cintas great customer service and he is truly a professional the Uhaul can be proud of..
Roger L | Overall ExperienceWent to move into the spot I reserved 3 weeks ago, a plow that the facility uses was in my spot, was told to move into another spot and now I have to pay $10 extra a month
James R | First ImpressionsUhh the girl who helped me is nice.......
Ronnie B | First Impressionsyour staff is excellent
Annick S | First ImpressionsNone
Steven M | Overall ExperienceExcellent customer service
Carmen C | Overall ExperienceVery nice people and very clean safe place to use for temporary space.
VICTORIA T | Overall ExperienceI meet with two different associates during my two visits and found both very knowledgeable and helpful. The only suggestion I would make is that I feel your organization should provide a veteran dis.
robert h | First ImpressionsThis UHAUL facility is top notch. Very clean, spotless, well maintained and safe. Staff is helpful and friendly. I had an indoor unit and it was easy drive in and load/unload and drive out.
Carmel M | Overall ExperienceEveryone made my move seem less, from getting boxes, renting truck and storage space!!! Very friendly , helpful and professional. Thank you, Mayra Garcia
Mayra G | First ImpressionsThe woman I dealt with made everything very easy.
Lucy G | First ImpressionsJoseph Gregory went above and beyond with OUTSTANDING customer service !!!!! Thank you Joe !!!!
Kyle N | First ImpressionsPeople was nice
Mildred G | First ImpressionsNeed more than just 2 carts to move items. Need more than just one open flat cart. If they are being used by another customer, you’re completely inconvenienced and unable to do anything.
Gerald D | Overall ExperienceEveryone was very nice. A lock was left on our storafge unit but they found us another one. :-)
Kate G | First ImpressionsEveryone was very helpful and the storage unit was perfect!
Gina M | Overall ExperienceExcelletn customer service
Carmel M | First ImpressionsBe back in a few months... Love everything about the facility
Marie S | Overall ExperienceI got an email saying I was being charged a late fee even though I have autopay. I emailed, called twice, & eventually got an answering service who said they would ask the manager to call me. No resp
Fred S | Overall ExperienceJess was great to deal with. Very nice & professional.
Michele A | First ImpressionsWill and Rick were amazing! We had a stressful day and had to love our 5th wheel into storage unplanned. They went above and beyond to accommodate us. We always choose uhaul plainville for our moving.
Stephanie S | First ImpressionsNa
Tammy L | First ImpressionsThe staff was friendly and professional and took the time to answer any of our questions about our storage needs. The outside storage units were easily accessible and secure.Will Cintas was great!
Bob P | Overall ExperienceThe pod was delivered and picked up on time as promised. Delivery and pickup drivers were bot professional and pleasant. Must wrap and pack well. Nothing was damaged or marked (1,300 miles).
bryan f | Overall ExperienceThe inside RV storage was great.
richard m | Overall ExperienceGreat facility and very big! Great place to store my camper under cover for the winter! Worked oput perfect!
Daniel G | Overall ExperienceThe person who delivered my ubox was professional, flexible, timely, and great with communication. Would totally use the service again, just for her!
Jacob L | Overall ExperienceThank you to the staff for everything they did for us
Ronald T | Overall ExperienceGood experience
Donna O | Overall ExperienceWill was great. Clearly explained everything, and walked me through each step.
Karen R | First ImpressionsGreat service given! Very friendly, efficient and professional.
Patricia S | First ImpressionsFelt real comfortable leaving our RV for the winter, secure and dry. Guys are always helpful, easy access.
JIM S | Overall Experienceyour location was great. the az location was very difficult I tried to obtain insurance for the move never did get it. the middletown location ???
Frank W | Overall ExperienceMy storage was closed without my knoledge and when I called no one seemed to have an answer why. I still 24 hours later have not recieved a call back.
Susan K | Overall Experienceeveryone was so courteous and friendly and very helpful. it is a pleasure dealing with this facility.
barbara s | First ImpressionsVery good experience
Gary N | Overall ExperienceStaff is very helpful and accommodating to your needs. Very clean and secure facility. Would highly recommend.
Donna T | First ImpressionsThe staff was very accommodating. Great group of guys. The facility was very clean. I would definitely use them again.
Dawn A | First ImpressionsI was happy with the facility and would use again if needed.
Michelle R | Overall ExperienceHelpful staff
David a | Overall ExperienceGreat, quick and easy service. Thank you!
Minh L | Overall ExperienceOverall experience was excellent. There was a couple of times they appeared to be under staffed, especially at peak times. Paul the manager was great to deal with and always had answered my questions.
michael c | Overall ExperienceThe place is nice. Customer service was peculiar and invasive. I wasn't allowed to view inside the unit. He claimed the alarm would go off. He kept pressing for alt phone numbers I didn't have.
Marcus T | First ImpressionsNothing at this time.
Roger L | Overall ExperienceIndoor facility seems pretty secure. Outdoor area has a gap in its fenced in area. Staff friendly and helpful for the most part. Manager fell short on a couple different occasions not following up.
Nathan K | Overall ExperienceCalled to have UBoxes picked up and they said Friday, did not come until Thursday to get them and then charged me for it. Checked no boxes as I did not got to the facility, had boxes delivered to me.
Susan w | Overall ExperienceEveryone was extremely helpful throughout the process.
Renee E | Overall ExperiencePolite staff and great facility that meets our needs to a T.
Marie S | ReservationMade inside RV storage reservations. Then drove up a month before move in and they showed us the inside spot where the RV would be. Then on move in date they said we did not have inside storage. UGGG
JIM S | ReservationGreat experience. Employees were very helpful and the woman that closed out m storage unit was very nice.
Kenneth Z | Overall ExperienceWe were unable to rent the correct size unit. As a result, we spent more money utilyzing 3 smaller units than one adequate unit or even two. That is unfortunate. Otherwise our experience was all
rebecca m | Overall ExperienceI did't not enter this facility, however, I did use them to rent (3) U-Boxes for storage at my home. The boxes were clean and kept out all outdoor elements. They dropped and picked up conveniently.
Melissa N | Overall ExperienceThe manager was very helpful on the second day trying to get a second storage unit.
Steven C | ReservationOk
Stacey D | ReservationExcellent service every single time, love the facility and most of all the staff that always goes above and beyond to make sure that all my needs are met.
Nellybel w | Overall ExperienceThe employees are very courteous and helpful. The facilities are clean. I would recommend U-Haul to my friends and family.
michael c | ReservationThe call center rep failed to reserve the correct storage space. Upon inquiring at the Plainville, location the rep could not locate the reservation and really did not care either way!!!!
Maria L | ReservationNon coment
Eddie A | Overall ExperienceThe only complaint I have is that they dont give you money back if u pay for the month but dont use it til the end of the month. So I lost out on a good chunk of money.
Jason D | Overall ExperienceCustcServ not so great. Prior to moving my items out, I called 3 times to downsize my unit. I never received a call back. 3 times and spoke to women (who answered phone) and not one call back!
tammy s | Overall ExperienceI had bad experience dealing with uhaul in Plainville,CT
Christopher M | ReservationI hope somebody from u-Haul will read this.Terrible experience. Boxes was late 12 days from original schedule. At certain point the boxes were lost; nobody from U-haul knew where to find it. Same....
Fabricio L | Overall Experiencevery good
Orlando R | Overall ExperienceThe staff, security, cleanliness, and overall storage facility was state of the art.
rick p | Overall ExperienceVery accommodating and understanding. Communication was also very professional. You do not see great customer service like this anymore. Thank you
Mark M | Overall ExperienceI rented a UBOX they delivered ok, picked it up to move to the new location ok but when it was time to pick up the empty box it became a problem. They are still charging me rent too.
melinda k | Overall ExperienceDue to the pollen that got in the outdoor unit, my medical equipment had to be sent out and cleaned. Which costs more than the unit.
John j | Overall ExperienceMy reservation time was moved which created a huge problem for me. I will never use or recommend Uhal again.
nabeth s | Overall ExperienceComfortable & clean
Erica A | Overall ExperienceI never went to office. Conducted every thing over the phone. Had no problems. Everyone was excellent.
David M | Overall ExperienceVery pleased with the experience.
Eric H | Overall ExperienceThank you for a safe place to keep are camper at . I will be back in the fall THank you Ronnie Therrien
Ronald T | Overall Experience