Customer Reviews for U-Haul Moving & Storage of Pinnacle Rock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pinnacle Rock

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Annick S. on

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Gregory S. on

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Wilmary S. on

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Service was great

JEAN MARC H. on

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Easy pick up and drop off, the employees were great. A great location overall.

Christine P. on

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Steven M. on

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Tim F. on

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Carmen C. on

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Excellent customer service

Onix R. on

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Ronald M. on

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Truck gas tank appeared full (tank indicator at (F)when I picked it up, however it took 18 gallons to fill tank after driving 100 miles. The tank was not full! The response from the staff was, "that is your problem, not ours". This is not up to the standard that uhaul has maintained over the years. Very disappointed.

Paul H. on

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Franklin W. on

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They messed everything up. Drop off place was wrong. It took a hour to bring it back to Plainville when I could of dropped it off near my house.It was supposed to be on my credit card, not my son's. Probably charged me for extra miles when I shouldn't of been. ??

chris Z. on

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Mark H. on

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cynthia P. on

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Glenn D. on

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Jeffrey O. on

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Nick was awesome. Very friendly and helpful.

Paul L. on

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Showed up for appt. In New Britain there was no one to put hitch on. Had to go the next day to Plainville.

Francis B. on

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How about sending me my receipt

John K. on

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Jonathan H. on

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Sherry D. on

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Shayna H. on

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When I visited the computer system was down and it made for a very long visit. But the agent couldn't have been nicer.

eli R. on

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The company has came a long way with service. A++

Mark L. on

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VICTORIA T. on

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Very nice people and very clean safe place to use for temporary space.

Robert Z. on

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Continue doing what you are doing.

Carl M. on

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Nick and the rest of the Sunday crew at this location were superb! I would recommend this location anytime.

JOSE C. on

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Barbara K. on

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The latch system on the box is very hard to lock. We had to go out and get a new lock to accommodate the latch. I would like to have more communication between Uhaul and third party movers. I had to do that all by myself with Ft Wayne Uhaul. Also they had a young man at Ft Wayne Uhaul who did not complete my order. It was a good thing that I called back day of the move and straightened things out. I was happy with Ct Uhaul but not Ft Wayne Uhaul. Also when I initially placed the order, there was a system breakdown and it took me six tries to get it placed. Also I would like a complete statement of all the charges with Uhaul. Thank you Barbara Kraegel

Peter L. on

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Pawel Z. on

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Perfect experience overall.

jouhan R. on

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Im rent a truck and trailer. First problem the trailer dont huck properly the personal not profesional and charge my extra for the service. I dont recomeded this location for no body thank you

Mark S. on

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robert h. on

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I meet with two different associates during my two visits and found both very knowledgeable and helpful. The only suggestion I would make is that I feel your organization should provide a veteran dis.

Jazmin V. on

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The guys @ Service Desk are great, always with a smile and good sence of humor. Love them!

nick F. on

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No improvements needed. Staff is professional and knowledgable. Very helpful. I will return to this location.

Martha M. on

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I LOVE you guys! You make everything easy! Everyone is knowledgeable and orderly and efficient.... Thank you, thank you , thank you!! Martha

Paul O. on

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Carmel M. on

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This UHAUL facility is top notch. Very clean, spotless, well maintained and safe. Staff is helpful and friendly. I had an indoor unit and it was easy drive in and load/unload and drive out.

Mayra G. on

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Everyone made my move seem less, from getting boxes, renting truck and storage space!!! Very friendly , helpful and professional. Thank you, Mayra Garcia

Lucy G. on

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The woman I dealt with made everything very easy.

Kyle N. on

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Joseph Gregory went above and beyond with OUTSTANDING customer service !!!!! Thank you Joe !!!!

Mildred G. on

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People was nice

Gerald D. on

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Need more than just 2 carts to move items. Need more than just one open flat cart. If they are being used by another customer, you’re completely inconvenienced and unable to do anything.

Kate G. on

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Everyone was very nice. A lock was left on our storafge unit but they found us another one. :-)

Gina M. on

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Everyone was very helpful and the storage unit was perfect!

Carmel M. on

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Excelletn customer service

Marie S. on

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Be back in a few months... Love everything about the facility

Fred S. on

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I got an email saying I was being charged a late fee even though I have autopay. I emailed, called twice, & eventually got an answering service who said they would ask the manager to call me. No resp

Michele A. on

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Jess was great to deal with. Very nice & professional.

Stephanie S. on

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Will and Rick were amazing! We had a stressful day and had to love our 5th wheel into storage unplanned. They went above and beyond to accommodate us. We always choose uhaul plainville for our moving.

Tammy L. on

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Na

Bob P. on

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The staff was friendly and professional and took the time to answer any of our questions about our storage needs. The outside storage units were easily accessible and secure.Will Cintas was great!

bryan f. on

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The pod was delivered and picked up on time as promised. Delivery and pickup drivers were bot professional and pleasant. Must wrap and pack well. Nothing was damaged or marked (1,300 miles).

richard m. on

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The inside RV storage was great.

Daniel G. on

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Great facility and very big! Great place to store my camper under cover for the winter! Worked oput perfect!

Jacob L. on

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The person who delivered my ubox was professional, flexible, timely, and great with communication. Would totally use the service again, just for her!

Ronald T. on

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Thank you to the staff for everything they did for us

Donna O. on

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Good experience

Karen R. on

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Will was great. Clearly explained everything, and walked me through each step.

Patricia S. on

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Great service given! Very friendly, efficient and professional.

JIM S. on

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Felt real comfortable leaving our RV for the winter, secure and dry. Guys are always helpful, easy access.

Frank W. on

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your location was great. the az location was very difficult I tried to obtain insurance for the move never did get it. the middletown location ???

Susan K. on

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My storage was closed without my knoledge and when I called no one seemed to have an answer why. I still 24 hours later have not recieved a call back.

barbara s. on

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everyone was so courteous and friendly and very helpful. it is a pleasure dealing with this facility.

Gary N. on

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Very good experience

Donna T. on

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Staff is very helpful and accommodating to your needs. Very clean and secure facility. Would highly recommend.

Dawn A. on

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The staff was very accommodating. Great group of guys. The facility was very clean. I would definitely use them again.

Michelle R. on

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I was happy with the facility and would use again if needed.

David a. on

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Helpful staff

Minh L. on

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Great, quick and easy service. Thank you!

michael c. on

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Overall experience was excellent. There was a couple of times they appeared to be under staffed, especially at peak times. Paul the manager was great to deal with and always had answered my questions.

Marcus T. on

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The place is nice. Customer service was peculiar and invasive. I wasn't allowed to view inside the unit. He claimed the alarm would go off. He kept pressing for alt phone numbers I didn't have.

ROGER L. on

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Nothing at this time.

Nathan K. on

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Indoor facility seems pretty secure. Outdoor area has a gap in its fenced in area. Staff friendly and helpful for the most part. Manager fell short on a couple different occasions not following up.

Susan w. on

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Called to have UBoxes picked up and they said Friday, did not come until Thursday to get them and then charged me for it. Checked no boxes as I did not got to the facility, had boxes delivered to me.

Renee E. on

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Everyone was extremely helpful throughout the process.

Marie S. on

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Polite staff and great facility that meets our needs to a T.

JIM S. on

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Made inside RV storage reservations. Then drove up a month before move in and they showed us the inside spot where the RV would be. Then on move in date they said we did not have inside storage. UGGG

Kenneth Z. on

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Great experience. Employees were very helpful and the woman that closed out m storage unit was very nice.

rebecca m. on

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We were unable to rent the correct size unit. As a result, we spent more money utilyzing 3 smaller units than one adequate unit or even two. That is unfortunate. Otherwise our experience was all

Melissa N. on

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I did't not enter this facility, however, I did use them to rent (3) U-Boxes for storage at my home. The boxes were clean and kept out all outdoor elements. They dropped and picked up conveniently.

Steven C. on

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The manager was very helpful on the second day trying to get a second storage unit.

LINDA N. on

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Ok

Nellybel w. on

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Excellent service every single time, love the facility and most of all the staff that always goes above and beyond to make sure that all my needs are met.

michael c. on

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The employees are very courteous and helpful. The facilities are clean. I would recommend U-Haul to my friends and family.

Maria L. on

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The call center rep failed to reserve the correct storage space. Upon inquiring at the Plainville, location the rep could not locate the reservation and really did not care either way!!!!

Eddie A. on

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Non coment

Jason D. on

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The only complaint I have is that they dont give you money back if u pay for the month but dont use it til the end of the month. So I lost out on a good chunk of money.

tammy s. on

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CustcServ not so great. Prior to moving my items out, I called 3 times to downsize my unit. I never received a call back. 3 times and spoke to women (who answered phone) and not one call back!

Christopher M. on

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I had bad experience dealing with uhaul in Plainville,CT

Fabricio L. on

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I hope somebody from u-Haul will read this.Terrible experience. Boxes was late 12 days from original schedule. At certain point the boxes were lost; nobody from U-haul knew where to find it. Same....

Orlando R. on

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very good

rick p. on

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The staff, security, cleanliness, and overall storage facility was state of the art.

Mark M. on

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Very accommodating and understanding. Communication was also very professional. You do not see great customer service like this anymore. Thank you

melinda k. on

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I rented a UBOX they delivered ok, picked it up to move to the new location ok but when it was time to pick up the empty box it became a problem. They are still charging me rent too.

John j. on

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Due to the pollen that got in the outdoor unit, my medical equipment had to be sent out and cleaned. Which costs more than the unit.

nabeth s. on

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My reservation time was moved which created a huge problem for me. I will never use or recommend Uhal again.

Erica A. on

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Comfortable & clean

David M. on

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I never went to office. Conducted every thing over the phone. Had no problems. Everyone was excellent.

Eric H. on

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Very pleased with the experience.

Ronald T. on

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Thank you for a safe place to keep are camper at . I will be back in the fall THank you Ronnie Therrien