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Tevon S | Overall ExperienceSelf Storage Units in Plainville, CT, 06062
U-Haul Moving & Storage of Plainville
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U-Haul Moving & Storage of New Britain
900 W Main St, New Britain, CT 06053 View Available Units2.3 miles from this location -
U-Haul Moving & Storage of West Hartford
164 South St, West Hartford, CT 06110 View Available Units7.6 miles from this location -
U-Haul Moving & Storage at Lincoln Square Meriden
311 W Main St, Meriden, CT 06451 View Available Units9.5 miles from this location -
U-Haul Moving & Storage at Capitol Ave
755 Capitol Ave, Hartford, CT 06106 View Available Units10.0 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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Appreciated to promise the best service by U-Haul since from Washington DC when my boyfriend Anthony “Tony” Williams and me rented a hitch of trailer by my mother Barbara paid for it to moving to New Britain, CT in August 1981 then getting married on September 6, 1981. However me learned from my parent Robert “Bob “and Barbara Gaudette rented other U-Haul truck in Bloomfield, CT when me six years girl. U-Haul service was and is amazing since me was a little girl. Smack in the Air. Keep other Amazing U-Haul business run of Great Wonderful the Best Ones. 👍👍 Other Smack in the Air. My L💗ve was and is for Amazing U-Haul issue. 👍👍🤫😁😉🤪 Thanks Disguise Queen BeckyAnn Gaudette Disguise Queen Rebecca Ann Gaudette To be soon Public Queen Becky Ann Gaudette To be soon Public Queen Rebecca Ann Gaudette 🤫😁😉🤟🏻
rebecca g | First ImpressionsJordon was excellent in accomodating me and serving all my needs.
gary m | Online Move InI had excellent service, and the storage space was very clean.
BERNARD S | Overall ExperienceU-Haul does not work with people during a time of need . U-Haul is very money hungry company …
MARLO S | Overall ExperienceHORRIBLE CUSTOMER SERVICE
Anne C | Overall ExperienceI would give a 5 but unfortunately it turned out to be a real mess, in that earlier in the day when I rented a 26’ truck to move belongings from another storage facility to U-haul, it got complicated, difficult and frustrating. I had originally reserved a storage unit (10x10x10) but it was determined I needed a 10x15. I was told to just take care when I returned with truck. When I did return, no 10x15 units were available. In fact all that was left was a 10x10x10 and a 5’10x10. It was agreed on but the 2 units were opposite ends of the building and, the smaller unit given was wrong, it was a 5x5x10. I had clearly stated on multiple occasions to the rep a 5x5x10 even coupled with the 10x10x10 would be too small. Ultimately it was changed to a 5x10x10. However all the delays caused us to be late returning truck. My understanding is the young female rep put a note in system to manager not to charge for returning after 5:00 due to the circumstances that happened. I appreciate the willingness to work with me/us but it was a definite challenge to get to that point. I would try again if needed.
SUE M | First ImpressionsVery helpful and supportive staff
Katherine M | Overall ExperienceYour facility was okay. Everything was clean and nice. Well, lityour attendant rented me. The wrong size unit showed me one, but rented me a different 1 a lot smaller and when I was going back to complain and get the right size unit. Your garage door almost took me out of my motorcycle and made me crash. There's significant damage to my vehicle. There's significant damage to myself. I am going to pursue this further.
VINCENT P | Overall ExperienceOnly 1 person working the counter with a line of 3 customers waiting for service. The office staff wouldn’t come out & help. 3 of them just stayed in the office laughing and talking. The only time one of the people came out was when the lady at the counter was trying to help all of us at once. The office lady just came out to tell the counter lady to help only one customer at a time and when I tried to talk to the office lady she walked away back to her office.
CHRISTINE S | First ImpressionsWe plugged our RV in the outlet to charge the house batteries. Twice we arrived to find the batteries dead. We complained about the fluctuating voltage but it was not resolved. Our surge protector won't work when the voltage fluctuates. There was an ice cream vendor parked near us. His electric draw may have had an impact.
EVELYN B | Overall ExperiencePeople behind the counter were friendly and nice but seemed like they needed more training. The three times I went there it took a long time waiting to be served. Every time there was a lot of frustrated people waiting for service. It seems more like a management issue then a employee issue.
jefferey C | Overall ExperienceGood experience. Helpful staff.
ANGELA H | Overall Experience