Customer did not leave a comment.Melanie T.
Customer Reviews for U-Haul Moving & Storage of Pinnacle Rock
Plainville, CT 06062
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carroll F.
Customer did not leave a comment.Brian S.
The customer service lady at the Plainville awesome was fantastic. Was a great person to have working for UHaul. She was amazing. Cannot speak more highly of an individual.Raymond R.
easy, clean will use again the next time i moveMELISSA S. | Overall Experience
Great storeJamie S.
I was told the gas tank was 1/4 full there was about a gallon of gas 28 miles until empty to be exact. I don't think its fair that I had to put gas in the tank to 1/4 before drop off. I was ripped off with the gas!Natasha G.
Customer did not leave a comment.BRIAN S. | Overall Experience
Customer did not leave a comment.Patricia F.
The only issue I had was when I called in the general number (not the plainville office) I asked the gentleman to reserve me a unit by or near my current 3 units which are all in the same isleâ€¦ he said no problem. Then suggested a 6x8â€¦ when I stayed 5x7â€¦ but I agreed. I go to pick up the rental and check in to get the storage unit and keys only to find out they were nowhere by each other. Not even a few isles away.. it was like a mile away. So Charles in Plainville quickly fixed that issue and managed to give me the original unit size I requested literally right next door to one of my units which pleased me.Lucy C.
Customer did not leave a comment.Gino M.
EVERYTHING was FIRST-CLASS! Manager Maddie is a gem, and runs a tight, organized ship. She's very friendly, personable, courteous, and knowledgeable, and she makes customer satisfaction her top priority! Bryan demonstrated the gate operations for me, and was very friendly, and helpful. Trisha (Tricia) (sp?) literally SPOT-CLEANED our unit, and also was extremely friendly, personable, knowledgeable, and efficient. I cannot say enough positive things about Plainville, CT UHAUL. Five stars isn't even close to the rating I'd like to give to these dedicated storage solutions professionals!David L. | First Impressions
Customer did not leave a comment.RAYMOND R.
Customer did not leave a comment.Anshuman R.
I had the pleasure of meeting quite a few of their staff today. All were very kind and knowledgeable. Answered all the questions I had.Lucy C. | First Impressions
the oil change light was on and the windows were filthy. Fortunately my move was just around town but it would have required me to clean it if I were driving long distance. Otherwise it was fine.Ross O.
The women how attendance me was drug she fall sleep I don't remember the name but she's blonde whit blue eyes and a little bit fat I take more time then the normal everything just for that she don't prest attention but everything else goodCarmen H.
Customer did not leave a comment.Myra L.
Had to wait for an rv spot to open, but was very happy when I put my rv inGORDON L. | First Impressions
Customer did not leave a comment.Mildred C. | First Impressions
Customer did not leave a comment.Kevin G.
Great customer serviceYESSENIA G.
Customer did not leave a comment.Noelle S. | Overall Experience
Beautiful installation jobBrian K.
Customer did not leave a comment.Marie M.
Customer did not leave a comment.Luis C.
Customer did not leave a comment.Adam B. | First Impressions
Unfortunately the vehicles seem to being abused by some customers.RICHARD S.
Customer did not leave a comment.NEIL K. | First Impressions
Customer did not leave a comment.Timothy Z.
The customer service rep did a wonderful jobBrandy I. | First Impressions
Customer did not leave a comment.Moises P.
Customer did not leave a comment.Lana K.
I was charged for mileage that we did not use and we are currently disputing this with uhaul. We have documentation of our travels and it shows that we only drove approximately 150 miles and they said we drove almost 400 and are charging us $250 extra even though we did not do this make sure to take a picture of your mileage when you return at this location.Ashton L.
Very understaffed. Long wait for check in and returnJennifer V.
Customer did not leave a comment.Nina C. | First Impressions
Customer did not leave a comment.MARIA M.
I still recurve the rest of my money from the uhaul yet.Victor E.
Sell or rent adapters for trailers with LED lights that are not recognized by the vehicleStephen Z.
Customer did not leave a comment.Dorothy L. | Overall Experience
Staff was professional and friendly.William C.
Customer did not leave a comment.Jason H.
Make sure the truck is serviced properlyJames A.
Service fine. Upset I was charged $20 for not â€œreturningâ€ vehicle online. I was never told to do this!! This should be specified verbally to the customer at time of getting vehicle that this needs to be done. Even though someone physically came and checked us out in line outside.Jennifer M.
No issues with drop off. Very organized.Charles J.
The inside windows of the van I rented were filthy. You advertise "skip the line". I had to wait in a long line to pick up my key.Seth B.
Customer did not leave a comment.Jonathan R.
Everything was explained,,convenient, and process was simpleKevin K.
Good service smoothAhmad A.
Customer did not leave a comment.william C.
The truck had an engine light on and needed work on the tires when I picked it up. I only traveled 20 miles so those issues didn't effect my use.William G.
Please listen to complaint to customer serviceStephen P.
Customer did not leave a comment.Brian R. | Overall Experience
Customer did not leave a comment.Jessica c. | First Impressions
Customer did not leave a comment.Gretchen G. | Overall Experience
The personnel at this facility went over and above our expectations. Their friendly personal attitudes made it a very pleasant especiene. To a very stressful time in our lives. THANK YOU !Floyd D.
the team including the Manager were by far the best I have experienced with Uhaul. They were friendly and willing to assist in any way they could. Thank you for making the experience so pleasurable. Will definitely use this location for future need!donna c. | Overall Experience
You all been great and patient with my rental. I already have been passing the word about Uhaul for your large fleet (especially with no reservation) storage etc. Thank you againGail P.
Strap on dolly was torn halfway through.David E.
I ordered my vehicle outside of normal hours, application did not work- I had to wait 30 minutes for store to open. Woman at register answered her personal phone 3 times while line of 8-10 people waited. I was given a truck only to find check engine light was on so I had to go back inside and wait for another vehicle. Truck had less than 1/4 tank of gas - if your â€œrefillâ€ policy worked. a customer would always get a truck with a full tank as the previous would've refilled or the company would have and charged- I'll use another truck company in The future.Brian P.
Only issue I have is with corporate.. You keep billing me for a rental I paid in full.. I need this to be resolved.. Kudos to Ms. Sanchez she is the best on site. Very helpfulDARREN B. | First Impressions
It would be nice to get the benefi of the doubt on a fuel gauge reading that was :in between markings.Richard P.
Customer did not leave a comment.Alan M.
If you have Peter working on your vehicle you have top of the line work. Excellent worker, Hope you are paying well to keep him with you!!LORIS B.
Nothing they are perfect!!Cyndi L.
From time to time I am in CT and need to rent uhaul equipment, To date this is my favorite location, well organized, clean vehicle and easy return. I will make this my primary location from now on,Cristiana W.
Customer did not leave a comment.Yoselin L.
The workers need to be more informative. As where is the customer truck parked if they need to take any of the equipment they have rented also. Very poor communication. Need more workers.Maribel P.
Customer service was very good. Offered to assist with hooking up the trailer. Trailer was in very good condition and towed as it should.Gary R.
Customer did not leave a comment.maria l. | Overall Experience
It was an enjoyable experience.Diana P. | Overall Experience
The rate was the wrong price and I have been calling since Sunday no one will help I declined the insurance but was still charged for it. Very unhappy with the customer service. Anytime I call the office they put me on hold!!!Shawnta H.
Customer did not leave a comment.Tyler R.
Customer did not leave a comment.David S.
Customer did not leave a comment.Melvin C.
Customer did not leave a comment.Patricia H.
The key wasn't secure in the lock box. It was already open on the code. The truck had an acceleration issue. Dolly broke off its tie during the ride.Thomas M.
IT WOULD BE NICE TO HAVE A SEPERATE WINDOW FOR CUSTOMER'S RETURNING ONLY,BUT OTHERWISE MY EXPERIENCE WAS GREAT.APRIL B.
Customer service was great!clint M.
Never had an issue and the when we emptied the items, there was no sign of bugs or vermin. Much better experience than we had with the other storage place.Donna T. | Overall Experience
Customer did not leave a comment.William S.
it was a quick and easy process!edward C.
Customer did not leave a comment.Kris J.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.William A.
When calling to ask for an extra hour the staff was incredibly rude on the phone, then I got a call from the store yelling at me because the truck wasn't on time.Angelina P.
Extremely competent and friendly employees. Excellent customer service skills. Clean facility and clean vehicles and trailers.Peter L.
nice service. thanksjames M.
Can't think of anything, it was stress free.....Gail P.
Customer did not leave a comment.Donna F.
The customer service was great! Madeleine handled everything very well.Rafel F.
Customer did not leave a comment.Laurie N.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.leon R.
The staff inside was not helpful at all and could care less if they were working or not. They had no energy whatsoever and couldn’t figure things out on the computer. I was scheduled to have a 10 x 15 unit and it showed up on the computer but they couldn’t get it to work. I was in the office for over a half an hour and I still can’t figure it out, very disheartening to see the listArthur H. | First Impressions
Customer did not leave a comment.Bill C.
Customer did not leave a comment.glenn b. | Overall Experience
Customer did not leave a comment.RICARDO A.
Customer did not leave a comment.RAYMOND G.
Customer did not leave a comment.Daniel H.
Service was great, friendly personnel, clean truck, easy in and easy out..great job uhaul..Doreen S.
Customer did not leave a comment.Suzanne S.
Customer did not leave a comment.Don S.
There's a million signs pointing every which direction for returns, super long line, used the app to do drop off and had trouble finding the key drop. Also returned with 1/2 tank of gas when it came with 1/8 so still waiting on refund. I will say the staff person was nice in telling me where the key return box wasJonathan C.
Customer did not leave a comment.Joseph T.
Customer did not leave a comment.Barry S. | Overall Experience
Very friendly !Earrol J.
Customer did not leave a comment.rose b. | First Impressions
Customer did not leave a comment.RAYMOND G.
Customer did not leave a comment.david S.
Customer did not leave a comment.Louise T.
Customer did not leave a comment.robert R.
Customer did not leave a comment.Brenda P.
THIS PLACE IS THE BEST! The customer service here is phenomenal - not just in this difficult business, but in the entire customer service industry. Chantelle should be the CEO of U-Haul! It is clear that her staff respects her and they all will do just about anything to help their customers get the best deal possible and resolve any issues immediately. They treat everyone like family. U-Haul should be using this facility as the example that all others should strive to be like. I've dealt with several other storage and truck rental facilities - none come close to this one. Moving is one of the most stressful things anyone can go through and U-Haul's mission should be to help reduce this stress. Chantelle and her staff fully understand this and do "whatever it takes" and then some. During this move I dealt with several rude U-Haul employees both on the National U-Haul phone line and at the facility where we dropped off the truck. Again, they should ALL be trained by Chantelle. If they were, U-Haul would rule the industry! While happy to have moved to the next chapter in our lives, I am sad to say goodbye to U-Haul - Pinnacle Rock. However, I will continue to recommend them to all my family and friends in the area. Thank you.Pamela R. | Overall Experience
Customer service is awesome.CARLOS A.
Customer did not leave a comment.Jose E.
Took multiple calls/ chats after drop off of trailer to get it closed out more than 24 hours after drop offDavid H.
Customer did not leave a comment.anthony l. | First Impressions
Customer did not leave a comment.Carla B.
You guys are awesome, my project was completed ahead of schedule and was done perfectly. Thank you for the excellent service.Walter B.
Customer did not leave a comment.Frederick M.
Customer did not leave a comment.Melissa S.
Customer did not leave a comment.David W.
Customer did not leave a comment.Anthony S.
Todo bien excepto de que tienen una empleada que deberia supervisarla mucho mejor para que veN lo que ella hace , no se el nombre pero puedo describirla de verdad esa empleada es un bochorno una desilucion como empleada ojo con ella. Trate de hablarlo pero fue un fracaso. Gracias Att. Janette Rodriguez.JANETTE R. | First Impressions
Place was spotless and in excellent conditionThomas S. | First Impressions
Customer did not leave a comment.teri b. | Overall Experience
Customer did not leave a comment.Maria E. | Overall Experience
Customer did not leave a comment.sashagaye m. | Overall Experience
Customer did not leave a comment.Richard M. | First Impressions
The GM was awesome. Her name is madeleine. Very hardworking and great leader. We had a situation and she fixed it right away. No question about it.jason m. | First Impressions
Customer did not leave a comment.Marylou M. | Overall Experience
I. Had a very good experience with my storage at this facility. No hassles people friendly Kootos to themrose h. | Overall Experience
Very niceFRANCIS S. | First Impressions
Used 1 800 to reserve spot for my rv was told I had reservation with confirmed date. However center location informed me they shouldn't have garented start date since they had no spots available. Fortunately one came open two days later. Location manager was very helpful and apologizedJOE C. | First Impressions
Customer did not leave a comment.ELENA C. | Overall Experience
Customer did not leave a comment.Craig F. | First Impressions
As a long term (3 years) user of Pinnacle Rock (Plainville) U-Haul Storage and Rental, I have found the facility, its staff and service to be phenomenal. Never encountered a "problem" which is surprising since my tenure was an extended one. Whether it be with storage or truck rental, everything always went smoothly. Employees were always helpful, friendly and great to deal with. I would like to single out Will Cintas, who had a "one-of-a-kind" philosophy of management and customer service; that should be "bottled and sold" to any company involved in working with the public and providing services similar to yours. Truly an honest, caring, and "Service is #1" type of professional. More importantly, a "good and genuinely fine" person for who he is. The biggest compliment that I can pay to a person is to say: "If I had a business that needed someone with Will's responsibilities, and even more, I would try to hire him away from your company...with a promotion if possible", U-Haul must have realized his worth, as he is now manger for 128 (if memory serves me correctly) "Plainvilles". Justifiably earned and deserved. I suspect that he will move further up in the company as time goes on. I work with Neurodiverse clients, and Mr. Cintas went out of his way to interview and talk with one of my clients who was a mechanic by training and in need of a part-time job. If New Britain and Plainville haden't merged, there is not a doubt in my mind that my client would have been "doing hitches" for Will in Plainville. Consolidation of operations unfortunately eliminated that possibility, (and rightfully so) when the opening was filled by a (transferring) in-house employee from the soon-to-be closed operation. I have nothing but the highest praises and kudos for EVERYTHING about the Plainville operations and its people. Should I ever need a storage unit or truck rental again, I WILL go to Plainville...if it is possible, even if there are other providers closer. If not, I would still choose U-Haul merely based upon my experiences with Pinnacle Rock. I was particularly impressed with how management and staff handled a water "emergency" that resulted when a customer's vehicle caught fire (due to vehicle malfuntion) in the parking area, just adjacent my INDOOR "bin". Sprinklers went off and water sprayed everywhere; so much so, that it had to be "sopped" up from a quite a large area in the vicinity of the fire. My unit was unaffected, in my mind, primarily because of the "pro-active" actions taken by staff to prevent water from flowing into other surrounding areas. Will Cintas, and staff were present when I arrived to check my unit and insurers were already on the premise to help customers check for and guage damages, if indeed there were any; and to file claims, right then and there if any needed to be completed. Plainville and U-Haul have EARNED a "life-time" customer from the former occupant of #1003 ; but more importantly..it has an active ambassador for the facility, its' operations and it's staff. Customer Service is the name of the game...and the GAME IS ON when it comes to Pinnacle Rock, Plainville. My thanks to all at the Plainville facility. In two words..."CONSISTENTLY AWESOME!" My Best & God's Blessings to All, Ernie Mirando Southington, CT 06489Ernest M. | Overall Experience
Customer did not leave a comment.Pauline M. | First Impressions
I was very distraught I couldn’t get the app to work to return the truck now I’m getting text messages calls and emails of the truck is not returned I drop the key in the return drop box on the side of the garage door the girl said if I didn’t return it using the app which I couldn’t because it wouldn’t let it go through she said it would be $20 fee why am I receiving a phone call saying that I am not return to the truck the truck was parked in the parking lot under the tent where you clean the trucks the truck is thereRobert B. | First Impressions
This Uhaul in Plainville is very well kept and the bathrooms are always clean.jacinda f. | First Impressions
Customer did not leave a comment.iman a. | Overall Experience
Los diablo de llorens youngchimi✌️🩸Sebastian N. | Overall Experience
Customer did not leave a comment.Charles r. | Overall Experience
So impressedErica K. | First Impressions
Customer did not leave a comment.Rocco R. | Overall Experience
Customer did not leave a comment.LYDIA M. | First Impressions
Customer did not leave a comment.Steven C. | First Impressions
I tried to bring stuff to my inside unit. Cars parked all over. Can’t pass - cars parked on both sides of drive they area. Had to back up and just left. Tried to find cart - no carts left. Very very unorganized.Jacqueline C. | Online Move In
Awesome place , I actually had 2 other people go there and they loved it compared to a couple other places you looked in to. I highly recommend your place. Thank youLori M. | Overall Experience
The female associate who helped me check In and find my unit was a delight. Very sweet and helpful.Brian A. | First Impressions
Customer did not leave a comment.Ciara R. | First Impressions
The guy who helped me was great!!Beth S. | First Impressions
Clearly feel safe and secure using your Plainville facilityRobley N. | First Impressions
Customer did not leave a comment.Susan B. | Overall Experience
Customer did not leave a comment.Teresa B. | Overall Experience
Not happy with checkout/move out process. I moved out of my storage until on 8/7, my monthly payment was paid on 8/4 and there are no pro rated refunds for the rest of the month unused. So I am paying for a month that I am not using yet the unit is rented out for the rest of the month so facility is getting paid twice for the same unit. No reminders or notices of this otherwise I would have waited and not rushed to move out the remaining items. Very disappointed in this.tina p. | Overall Experience
Muy buen servicioAlfredo H. | First Impressions
Customer did not leave a comment.Victoria B. | First Impressions
VeryRAYMONALBERTO B. | First Impressions
Great staff...very professional! Christopher France funny and patient!lillian a. | Overall Experience
Customer did not leave a comment.maria l. | First Impressions
Son una compañía muy amable y servicial hacia sus clientes te explican todo con amabilidad y buenos consejos sobre los servicios que ofrecen me gusto mucho su servicio les doy ANILDA R. | Overall Experience
Customer did not leave a comment.Bruce K. | First Impressions
Customer did not leave a comment.Stephen C. | Overall Experience
Customer did not leave a comment.Susan Q. | First Impressions
The storage manager is a wonderful person, very professional, very kind !! Seemed to know her job well !!John J. | First Impressions
Customer did not leave a comment.Marylou M. | First Impressions
Customer did not leave a comment.John S. | First Impressions
Customer did not leave a comment.Zulma M. | First Impressions
Customer did not leave a comment.Virginia T. | First Impressions
Employee that was helping me did not explain too much about how to get to the unit, she highlighted where it was, map is very confusing. She super quickly mentioned the what 1 and 2 was on clicker. Also, she was attending to other customers instead of helping me finish with my transaction. It just seemed like she was trying to speed through helping customers and was not polite. I had a rough day from moving it would of nice to have an employee slow down and explain things instead of trying to hurry everybody out the door.Michael G. | First Impressions
24 hour storage access should be included freeWill S. | First Impressions
Customer did not leave a comment.Gilberto R. | Overall Experience
Customer did not leave a comment.Anthony T. | Overall Experience
Love the place. Wonderful experience.Lisa N. | First Impressions
I have had not had a very good experience there in the past. BUT TODAY !! I’m doing a happy dance. Much improved. Thank you for paying attention. Keep up the good work. Chontelle is a huge improvement there. She is wonderful.Robert T. | First Impressions
Customer did not leave a comment.Angel F. | Overall Experience
More staff at the front desk would be helpful. I often have to wait 15 minutes or more to speak to someone in person.Kendall C. | Overall Experience
Customer did not leave a comment.Gretchen G. | Overall Experience
Customer did not leave a comment.susan p. | First Impressions
Everybody I interacted with, whether it was renting the van or renting the storage unit, everybody was so kind and helpful. I am currently on crutches and the girl (Elisia) who helped me gave me a unit that was close by so I didn’t have to walk or move too far. That was so thoughtful of her and I really appreciated everyone’s positive attitude and time and attention.gianna g. | First Impressions
Customer did not leave a comment.Lefa d. | Overall Experience
Customer did not leave a comment.EDWARD Z. | First Impressions
When I went to get the storage lady behind the counter was a bit rude told me all show u where u have to go to unload and never saw her again but other than thatLuis T. | First Impressions
I reserved a 12’x10’ unit. I showed up on move-in day to find out that I don’t have a space. The staff were rude and told me that a reservation means nothing and that the U-Haul website only shows customers what they want to see but in fact isn’t true. I ended up taking an 8’x10’ because that’s all they had and when I opened the unit there was a column in the middle of the unit. I went back and asked if there was anything they can do and was told to come back later next week. Poor service, rude staff and unreliable company.Peter M. | First Impressions
24 hour access would have been very helpful. A hand truck would be helpful Good experience overall Thank youMike P. | Overall Experience
Customer did not leave a comment.paul f. | Overall Experience
Customer did not leave a comment.Jeryl l. | First Impressions