Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh North Shore

Overall rating:

Reviews without text are currently hidden. Show them

Michael C. on

Rating:

Both Brad and Nick were super when they checked me in and I was done in just a few minutes.

JAMES F. on

Rating:

Customer did not leave a comment.

Jeewan N. on

Rating:

Boys work early morning are the sweetest people ever . But even they are there for 8 hours but they need to be getting raise on there pay . This is the only location I go for uhual equipment . They have the best experience ever on customer experience

Robert A. on

Rating:

Customer did not leave a comment.

Cynthia H. on

Rating:

I can't think of one thing. Just keep on doing what you're doing! From the time I entered the store until the time that I dropped the van off, the process was seamless. The staff was very courteous, friendly, and professional. I dropped off after hours and the process via my smartphone was simple and fun. Thank you Uhaul for excellence in service!!

barb c. on

Rating:

Customer did not leave a comment.

Peter P. on

Rating:

Brad waited on me . He was very helpful.

DAN K. on

Rating:

Customer did not leave a comment.

Milagros M. on

Rating:

Great Customer Service.

STEPHEN B. on

Rating:

Great customer service, nice clean, well maintained facilities.

Adam A. on

Rating:

We had to try a few trailer wiring harnesses for it to work. Then it stopped working while on the highway.

twila l. on

Rating:

It was great to do business at this location and I will always choose it! Nick and Brad was awesome at helping me make everything run smoothly.

GAYLE Y. on

Rating:

keep up doing the job your doing, speaks for itself

Ashley W. on

Rating:

I was given a "deal" and ended up paying more money. Basically was tricked into thinking I was being helped when I was just used to return a truck to a different location. Never again.

Marcus B. on

Rating:

Accurately advise of charges before equipment rental begins.

Britt W. on

Rating:

Nick and Vincent were great. Both were very helpful.

Shaun T. on

Rating:

Customer did not leave a comment.

katheryn h. on

Rating:

Customer did not leave a comment.

Ronnie M. on

Rating:

Customer did not leave a comment.

Randy P. on

Rating:

Service and equipment were both flawless.

valadine a. on

Rating:

Keep doing what you are doing. Great service

Mark C. on

Rating:

great service...no problems

CYD N. on

Rating:

Customer did not leave a comment.

sourav d. on

Rating:

Ben and nick helped me well enough to understand everything.

Maureen D. on

Rating:

Just want to comment that the customer service provided by Rich and Pat was very friendly and helpful.

Rich K. on

Rating:

Vince was very helpful!

Catherine P. on

Rating:

I had a great experience with my rental. I used the self-checkout to pick it up and dropped it off during open hours. Vincent and Nick were very friendly and helpful during the check in process.

Brad M. on

Rating:

Nick and Vincent

TODD G. on

Rating:

Vince was exceptional

LEON T. on

Rating:

My experience Everytime with you guys have been wonderful. Vincent Nick was a big help throughout it all. Big thanks to him

Tom M. on

Rating:

I would love for the trucks to have cruise control for long hauls. Maybe that's not possible, but would certainly be appreciated. But I got a brand new truck so that was awesome.

Carolyn H. on

Rating:

Very helpful & professional

mike d. on

Rating:

Customer did not leave a comment.

ARTHUR Z. on

Rating:

The employees were awesome. Very helpful. Moving sucks but these guys and uhaul made it easier. Good people. Highly recommend.

david l. on

Rating:

The guy that help me was informative and polite

MONROE C. on

Rating:

Outstanding

Gerald G. on

Rating:

Customer did not leave a comment.

Cory R. on

Rating:

Customer did not leave a comment.

ebony t. on

Rating:

Customer did not leave a comment.

julie n. on

Rating:

Service Tech Brad Mankey was great. He was quick and very friendly and had us out of there in no time. Took the time to answer questions too.

Clint V. on

Rating:

Customer did not leave a comment.

AmySue L. on

Rating:

The young man Mr Kastory was excellent and professional and made it a stress free experience . Also, his colleague "Tony" was very friendly and helpful too when I called in am to confirm my reservation . Thank you and I highly recommend your company and especially this store .

Vera Q. on

Rating:

Since we were not 'frequent' movers, Brad was especially helpful in answering questions before we asked them. He set us at ease and set positive tone for the rest of our move that day.

Cindy A. on

Rating:

Friendly helpful staff! I've used this location before, and the guys are always very helpful, patient and great with instructions on the equipment. Nice job U-haul! You have a great team in place on Western Ave - they all deserve a raise and a bonus!

Marc M. on

Rating:

The staff were very professional and helpful.

pam m. on

Rating:

the man who made our arrangements was friendly, informative an very easy to deal with. He did a great job, we'd definately do this again if the need should arise. Pam McCready

Tyrail M. on

Rating:

Charged my card 4 times for the same rental payment but still had to call someone higher up just so i can get keys

William C. on

Rating:

Vince and Tony were great

Lashawn B on

Rating:

Great service

MARTIN S. on

Rating:

I appreciate the services but Uhal raped me on my bill pay account. ....that made a very unpleasant move into my new apartment. .....times are hard ??.

travis p. on

Rating:

Customer did not leave a comment.

Frank R. on

Rating:

Vince and Pat did a great job. Very courteous and polite.

Kevin M. on

Rating:

Everything was taken care of for us by an associate since we dropped the truck and dolly off during business hours. We didn't have to do anything.

JAKE B. on

Rating:

Brad did a great job

Austin G. on

Rating:

the two guys working all weekend were top notch. I was there saturday and sunday, and both times they clearly knew their stuff. Also, I messed up the order on my end and sent supplies to the wrong location, and they fixed it on the spot for me free of charge.

mike b. on

Rating:

Excellent center

Joeseph W. on

Rating:

Customer did not leave a comment.

Jessica O. on

Rating:

Richard and Tomy were great! Thanks!

belinda h. on

Rating:

Pick up staff was nice drop off staff not so much he was very short had a little attitude bad customer service

Justin M. on

Rating:

Nothing, I believe his name was brad. He has excellent customer service skills.

Timothy C. on

Rating:

Vince and Rich were excellent customer service reps. Very quick and thorough.

Rebecca B. on

Rating:

Nothing. You guys were great. Vince was awesome and so helpful when I came in to rent a van and to close my avcoiunt for s storage unit. I did not close because of dissatisfaction. I closed because I bought a house and not have room to store stuff. He was great!

Derek W. on

Rating:

Customer did not leave a comment.

Amber F. on

Rating:

Customer did not leave a comment.

Michael L. on

Rating:

Customer did not leave a comment.

JOHN S. on

Rating:

Nothing. Service was quick, efficient and friendly.

MIKE G. on

Rating:

Customer did not leave a comment.

Dana Y. on

Rating:

Vince Nick and Brad were amazing! Super helpful staff

MICHAEL W. on

Rating:

Brad was great! Very friendly and efficient. The whole experience was perfect

ERIN M. on

Rating:

I'm a repeat customer at Western Ave and they are always so nice

Carmella H. on

Rating:

Customer did not leave a comment.

Aisling M. on

Rating:

Customer did not leave a comment.

Todd B. on

Rating:

Very helpful, found reasons to help rather than excuses not to unlike the pick up location.

Thomas Y. on

Rating:

Very friendly and courteous service. Helped me load my trailer. A very professional run company. Will rent from in the future if needed.

Darnell M. on

Rating:

I had a good experience this time around unlike a few years ago. I thought the staff was very professional and the customer service was solid as all of my questions were answered in a clear and concise manner which I appreciate. I would do business with them again in the near future.

Nima H. on

Rating:

Customer did not leave a comment.

ANTHONY A. on

Rating:

First of all my rental location was moved and I had to go 15 extra miles then I needed to and had to pay for more miles. Then the truck got stuck in the mud and I had to wait 4 hours for roadside assistance

Kiersten L. on

Rating:

Customer did not leave a comment.

Angela H. on

Rating:

Customer did not leave a comment.

Steven K. on

Rating:

Customer did not leave a comment.

NIA C. on

Rating:

Customer did not leave a comment.

CHAD C. on

Rating:

Customer did not leave a comment.

Aileen N. on

Rating:

Excellent customer service at this location! I was able to return a couple of unused items.

Carmella H. on

Rating:

Customer did not leave a comment.

Chris O. on

Rating:

Charged an extra $240 no explanation

Jessica L. on

Rating:

Customer did not leave a comment.

Shana D. on

Rating:

Very friendly and helpful staff. They made the entire process very smooth.

TANEESHA W. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Customer did not leave a comment.

Carolyn H on

Rating:

Karen a worker willingly came helped me move things so I could get to my papers. She even offered to help again if I ever needed her again. She was so nice. That really meant a lot to me.

WILLIAM V. on

Rating:

Customer did not leave a comment.

CURTIS A. on

Rating:

Keep up the great work

Evan S. on

Rating:

Brad and rich were great. Suggested we use a big trailer for our queen bed and were right.

Carmella H. on

Rating:

Customer did not leave a comment.

Sean M. on

Rating:

Brad Mankey was my Rep and he did an excellent job, would rent from here again.

Joel G. on

Rating:

Customer did not leave a comment.

JAMES M. on

Rating:

Vince was on the ball. He explained the in's and out's of the rental policy thoroughly and efficiently and had us out the door with the truck almost as quickly as we walked in. Friendly demeanor and also the sense of humor was appreciated! Special props to Tony who was seemingly very effective at de-escalating the situation with an irate customer, even though he didn't help us; his professionalism at the particular moment was impressive to say the least.

michelle H. on

Rating:

Customer did not leave a comment.

Milton N. on

Rating:

Customer did not leave a comment.

Christine B. on

Rating:

Excellent experience! Pick up and return was super friendly, fast and everything flowed seamlessly. I will definitely be back for the next time I need to rent a truck!

Chad W. on

Rating:

Brad was most excellent! He was on his way out but stayed after and provided great service!

Christopher R. on

Rating:

The gentlemen there are very polite and professional I was there oct 1 and Vince helped me get squared in less than ten min he had another gentleman get the van ready and pulled up his name I believe was either john or peter but excellent service !!

humayun r. on

Rating:

Everything was good but its too expensive. Just for 18 miles you need to pay $75.

Semmal G. on

Rating:

vince and tony are two great guys, super friendly and helped us to drop Uhaul in a faster and a better way..!

Steven P. on

Rating:

Customer did not leave a comment.

JESSICA W. on

Rating:

Great location. Quick, knowledgeable, and helpful employees. Clean lot and store. Truck was clean and we'll maintained. Overall, great experience!

Jason M. on

Rating:

Vince and Tony did an excellent job assisting us! Thank you for your service.

roy a. on

Rating:

Management explained what was wrong with the vehicle. Staff was quick

KIERE B. on

Rating:

Bradley I believe was his name went out of his way introducing me to the storage unit. From the tour to assisting me with making sure my storage unit was locked and secure. All the questions I had he was able to answer. Five star service and it was much appreciated.

TAREY S. on

Rating:

Everyone I dealt with was extremely helpful in every way! Especially Brad, I believe was his name!! I always come to this location for my moving and storage needs.

SEAN B. on

Rating:

I have been to a lot of storage units around the country because of what my job requires. However I have neve expected such professionalism and costumer service that I received at U haul of the northshore in Pittsburgh. Nick, John, and Ted were outstanding employees and really put the customer first, making the experience outstanding. Anyone that needs storage or moving vehicles should definitely go to Uhaul of the Northshore in Pittsburgh you will not be disappointed.

tawanda h. on

Rating:

Customer did not leave a comment.

jake s. on

Rating:

Bradley and his team member were fantastic.

kelly h. on

Rating:

Brad helped us out and he did a great job

Donte H. on

Rating:

Customer did not leave a comment.

Stephanie J. on

Rating:

Mileage Rate is to high.!

Debrah h. on

Rating:

Tony and Vince were super nice and helpful!!!

KIM P. on

Rating:

Nothing... keep up the good work!

Jay w. on

Rating:

Continue what you guys are doing. Bradley and his team are always professional and sincerely want to provide the best customer experience. They are extremely courteous and accommodating.

MICHAEL M. on

Rating:

Customer did not leave a comment.

daniel s. on

Rating:

My pickup location was switched out the day before move and I only heard about it through email which I checked in the morning before picking up the truck. I think a phone call would be a lot more effective communication. This has nothing to do with the particular uhaul location where the staff was very knowledgeable, courteous, and helpful.

Robin Z. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Nothing the truck was clean running. The people were nice

Dianna D on

Rating:

Vince and Rich were so incredibly helpful and got me a storage unit that accomodated my needs and my physical limitations. It is very well-kept and well lit and I feel safe even when I`m by myself.

SAMUEL L. on

Rating:

Thank you for a positive experience.

Amy M. on

Rating:

Very nice place. Everyone was friendly and helpful. I would definitely recommend this place to anyone. I talked to Nick on the phone to set up a reservation and when i returned the uhaul i had the pleasure of meeting him. What a great place.

VERONICA B. on

Rating:

Customer did not leave a comment.

Davin B. on

Rating:

Customer did not leave a comment.

Judy L. on

Rating:

Personnel were very friendly and it took us very little time to get on our way after dropping off. Very efficient.

CHARLES T. on

Rating:

Don't change a thing!

Sukanya R. on

Rating:

Quick service, clean truck and we were in and out in 10 minutes during the pick up and drop off. There are parking spots on site and you can leave your car next to Uhaul location during your move which is very convenient.

lee T. on

Rating:

We have excellent customer service from Brad Mankey. He was a joy to work with.

Stephanie P. on

Rating:

Customer did not leave a comment.

fanny l. on

Rating:

Customer did not leave a comment.

david H. on

Rating:

Customer did not leave a comment.

brenda d. on

Rating:

Tony and Nick were exceptionally nice and helpful.

andrea w. on

Rating:

Shit nothing horrible experience at this location will not recommend no fucking body to this place they lied to me and I feel like I was robbed....

Mark H. on

Rating:

Customer did not leave a comment.

Muhshin K. on

Rating:

The truck was not well maintainedone and it was very hard to drive on the highway.

Elizabeth G. on

Rating:

Smooth. Efficient. Easy in/easy out.

Russell B. on

Rating:

Bradley was awesome, gave us directions and very personable.

ELDRICA H. on

Rating:

Customer did not leave a comment.

Lisa B. on

Rating:

Customer did not leave a comment.

Tyler M. on

Rating:

Customer did not leave a comment.

Paul P. on

Rating:

Customer did not leave a comment.

Saif A. on

Rating:

Customer did not leave a comment.

lee T. on

Rating:

Customer did not leave a comment.

tracie s. on

Rating:

Customer did not leave a comment.

Nick N. on

Rating:

Nothing. Good job!

Robert C. on

Rating:

GREAT JOB

chrisopher m. on

Rating:

The guys who helped me in the morning and at my return were fantastic.

Linda S. on

Rating:

How can it be possible that "moving day" and "best day I've had in a long time" are part of the same sentence? It is so. The move yesterday, thanks to the people at U-Haul (Elizabeth and the guys) was perfect. It was efficient and the attitude of the employees made the day. Thank you.

TINASHA M. on

Rating:

Nothing at all- The Mankey Family are great people and they really know how to treat their customers!

Timothy C. on

Rating:

VERY helpful staff Check in and check out is very easy

Naomi k. on

Rating:

The associate was in a hurry, and he rushed through the purchase too fast. He also sent me to a return location that wasn't aware of my arrival.

Eris S. on

Rating:

Customer did not leave a comment.

RYAN T. on

Rating:

The guys that helped me last night were efficient and friendly. Great service!

Nicole L. on

Rating:

Customer did not leave a comment.

Charles D. on

Rating:

Customer did not leave a comment.

paul G. on

Rating:

Great no problems

JAY K. on

Rating:

Customer did not leave a comment.

Kourtney P. on

Rating:

No improvements needed but I just wanted to acknowledge Bradley Mankey.... He was the customer service rep that assisted me. He was very polite and didn't make me feel like I was just another customer. He truly cared about my moving situation and did everything in his ability to make my move easier and more affordable! Thanks Bradley it was an honor meeting you!

Robert G. on

Rating:

Gold star service no complaints next time I need a truck I'll be back

Kevin L. on

Rating:

Customer did not leave a comment.

ANITA T. on

Rating:

Customer did not leave a comment.

Tamyra N. on

Rating:

Vince and Rich where great thank you guys

Mary Lou M. on

Rating:

computer didn't give me the correct drop off location

maleka r. on

Rating:

They were the team ever it was two gentle men .... and they did everything to make me happy ... they worked with me liked they really cared about me moving .. pls treat these guys nice

robert e. on

Rating:

Service was prompt. The two attendants Nick and Rick were courteous and helpful. I would definitely recommend.

Troy H. on

Rating:

Employee that I dealt with was great

Allison M. on

Rating:

Customer did not leave a comment.

betty M. on

Rating:

Customer did not leave a comment.

Jon N. on

Rating:

Customer did not leave a comment.

Linda H. on

Rating:

Not accepting drop offs. Had to go to another UHAUL site. Then sent to third site. Almost missed flight after 2 hours of driVing around. Will think twice about renting from UHaul. Will look at others.

gus m. on

Rating:

Customer did not leave a comment.

Kumar D. on

Rating:

Customer did not leave a comment.

Milton N. on

Rating:

free coffee

ABDULLAH A. on

Rating:

Customer did not leave a comment.

Justin T. on

Rating:

Thanks a lot, very helpful

Edward C. on

Rating:

traffic is awful took almost 15 min to move a block at commute times. Perhaps some warning congestion during normal commute times.

Rajendar A. on

Rating:

Customer did not leave a comment.

NANCY M. on

Rating:

Customer did not leave a comment.

Benjamin G. on

Rating:

Chris and Patrick were fantastic! We received excellent service that was both professional and friendly. Even when our plans changed and we needed to extend our rental, they were able to quickly adjust our time with a simple phone call. I will continue to use this location for my U-Haul needs in the future!

CHEYANNE B. on

Rating:

Customer did not leave a comment.

Kirk P. on

Rating:

Customer did not leave a comment.

Lori R. on

Rating:

Staff was very helpful and explained everything thoroughly. I was very impressed with the pickup location and happy with the proximity to my house although I requested a closer location. The staff was very apologetic that there wasn't a closer location - amazing customer service.

Louis G. on

Rating:

Good service

michael k. on

Rating:

Customer did not leave a comment.

daniel d. on

Rating:

Thank you to Vincent and Patrick. They made drop off easy and answered questions and provided directions for return very friendly and knowledgeable

Herminio N. on

Rating:

Vincent bevilacqua was an excellent help he made my drop off easy and quick. Friendly and in good spirit

nadirah j. on

Rating:

I originally had a reservation for the dependable brakes and exhaustion location. Upon arrival the owner appeared to not be able to find my reservation. He was rude and his location smelled like pee. He then told me that my reservation was switched to western ave. Not only has this been an inconvenience with having to go to a further out location, I had to spend unnecessary money on mileage. I need to be reimbursed. The location I was going was from the 15210 zip code to the 15236 zip code. I ended up going from 15233 to 15210 to 15236 back to 15233. You do the math!!!

Wayne R. on

Rating:

Customer did not leave a comment.

Gavriel P. on

Rating:

Excellent service!

geno a. on

Rating:

Nick, Thank You for a great job having my truck ready. Vince, Thank You for a great job checking the truck in. And everyone else cleaning the truck. Thank you all. Service was fast and friendly all around.

michael s. on

Rating:

Chris, Tony, and the rest are all aces...thanks for everything.

David L. on

Rating:

Very friendly and efficient.

MAURA R. on

Rating:

Customer did not leave a comment.

Maria J. on

Rating:

Customer did not leave a comment.

Chengjie Z. on

Rating:

Customer did not leave a comment.

Roy N. on

Rating:

Fix steps and handrail from parking lot to building

Joseph H. on

Rating:

Brad & Ted were absolutely wonderful to me when I dropped off the truck. These men were very professional, made the drop off process quick and provided excellent customer service. I have no idea what U-Haul pays these guys but both deserve a raise!

Chanitnard K. on

Rating:

Customer did not leave a comment.

Sheila C on

Rating:

Staff was very accommodating. We had a stressful journey they were very understanding and very helpful. Thank You Nicholas and Ted.

Mary Jo T. on

Rating:

Everyone was wonderful! Especially Ted and Vincent!

Brian S. on

Rating:

Richard and Nicholas were friendly, helpful, and very courteous to my wife and I after a long day of moving our daughter to graduate school.

MICHAEL L. on

Rating:

Customer did not leave a comment.

JESSE W. on

Rating:

Customer did not leave a comment.

Mark Z. on

Rating:

They took the oversized trailer off.my hands and were very helpful.

Rachel O. on

Rating:

Customer did not leave a comment.

Anna Marie F. on

Rating:

Customer did not leave a comment.

Taylor B on

Rating:

Facility is very clean and well run. Brad was very helpful in getting everything set up.

Taylor B. on

Rating:

Brad was very helpful getting my things from the trailer into my new storage room. He answered all my questions and made the transition very easy. Thanks.

Christine w. on

Rating:

Both brad and nick displayed excellent customer service with my pick up and drop off. Very friendly and helpful. Much better experience than any other uhaul I've used in the past.

Carmelia H. on

Rating:

Charging extra money for a dolly is absurd. It should be included in the Rental.

bob a. on

Rating:

Customer did not leave a comment.

Chris L. on

Rating:

Ted, his son, and Vince were excellent. You can tell this team likes their jobs and take pride in what they do. Nothing to improve about this location.

frank p. on

Rating:

Easy to turn in vehicle. 10 foot truck drove very easily and made moving experience enjoyable.

andrew h. on

Rating:

Richard and the other associate working on Sunday morning were very prompt to attend to me and very accurate in explaining all of u hauls policies

Roy M. on

Rating:

Customer did not leave a comment.

Michelle M. on

Rating:

Vincent and Richard were very helpful and efficient!

geno a. on

Rating:

Great job Vince. Thank You.

DAN F. on

Rating:

Customer did not leave a comment.

Rebecca G. on

Rating:

It was nice and easy, no wait, etc. I love your countertop with the marbles. That's not an improvement. Just a fact.

Husain A. on

Rating:

Customer did not leave a comment.

Josh R. on

Rating:

Bradley Mankey was polite and very helpful. Professional atmosphere and will be using this location in the future

Dave K. on

Rating:

Brad was great to work with.

John M. on

Rating:

Ted and Brad are awesome! Extremely helpful and friendly. Would definitely use this facility again. Thanks so much

anne a. on

Rating:

Thank you for excellent service Vince and Nick!

Donna C. on

Rating:

Customer did not leave a comment.

nancy p. on

Rating:

Great job. Everyone was well informed and helpful. So pleased.

Constance W. on

Rating:

Just stay the way it is. Everything was excellent.

DANIEL W. on

Rating:

Keep up the good work.

Janea P. on

Rating:

Customer did not leave a comment.

MAUNA S. on

Rating:

Everything was great. I want to commend Brad as he takes his job seriously. When I called he wanted to take care of my needs also make sure availability of the van was not wasted. Meaning, if I wasn't using it all day we set up a time, 1:30 pm. To cone back so it would be available and uhaul doesn't waist it sitting in lot rest of day. For Brad to step up and take his job seriously, thinking about the company was breath taking. Brad and Vince immediately came out when I arrived and was pleasant and thanked me and started van inspection and cleaning. They are great assets to the company. Thank you.

geno a. on

Rating:

service was Excellent. Vince did a magnificent job getting my contract together. Nicholas was magnificent at a complete truck inspection before and after my rental. Thank You guys. Keep up the great work.

Thomas K. on

Rating:

Vic and Dan did a very nice job.

Mitchell S. on

Rating:

I had to rent from this location twice in a week to handle my moving and storage needs and I will definitely be using them in the future. Vince was extremely helpful and knowledgeable about their equipment, rates and which size truck/storage unit we we would need. Pat and Tony were also extremely friendly, professional and helpful with checking out, returning the units and even backing them into the storage dock for us. The North Shore Uhaul has a great team and I will be recommending them to my friends for any moving needs.

Sonia R. on

Rating:

Customer did not leave a comment.

BRENDAN B. on

Rating:

Customer did not leave a comment.

David H. on

Rating:

Customer did not leave a comment.

Bob S. on

Rating:

When the driver returned to pick up her vehicle after dropping the truck off to your location, she was unable to get her car out of the parking lot. She was blocked in by another u-hual even though she was parked in the designated spots. This all occurred after she was done working at 1 am, at which time nothing could be done so she had to pay for an Uber home. Which was less than ideal to have to deal with at that hour after working a long day.

Eric B. on

Rating:

Service man to receive the drop off did not say hello, did not update us that he would be there in a minute. He proceeded to clean earlier truck drop off for a few minutes rather than pull that forward and receive our drop off. He drove the previous truck off screeching the tires as he drove forward. Screeching the tires as he threw it in reverse. He then received our drop off. Didn't do a walk through, just signed us in and said we were good. We didn't have any damages but if we did he would have had no way of knowing. No eye contact, not friendly.

Joshua B. on

Rating:

Vince and the young man working with him on 8/6/2017 around 1pm were both fantastic. Super professional and very quick to complete the check in and get me on my way. Will definitely use this location again.

MIESHA S. on

Rating:

I just want to say I am very pleased with my interaction with Rich and Vince. When I first arrived Rich K. welcomed me. He has made this experience so pleasant. This was my first time renting a moving vehicle so I did not know what to expect. He guided me and when I asked questions he answered without hesitation, or getting a attitude. Thank you Rich. When I returned the vehicle the place was very crowed with people returning and renting the U-Haul. The lines went very quick I was surprised. A man named Vince helped me return the U-Haul. He was also so pleasant. Greeted me and apologized for the wait and said that he had to inspect the vehicle. I just wanted to say Thank you to this store for giving me this pleasant experience. It is so hard to get good customer service and I felt like this store above and beyond for me. Thank you Rich, and Vince? I will recommend this company to any of my friends that are moving!!

JUNIUS S. on

Rating:

Customer did not leave a comment.

jonathan b. on

Rating:

The two gentlemen at the 1200 Western Ave Pittsburgh, PA 15233 location were exceptional. They went above and beyond to get us a truck even though we were a day earlier on our biking adventure. They actually placed calls to other customers just to fulfill our request to get a truck a day early so we could get back to Maryland. Our sincerest appreciation and thanks to them.

Christina T. on

Rating:

Customer did not leave a comment.

Steven H. on

Rating:

Customer did not leave a comment.

Gretchen Z. on

Rating:

Vince and Russ were wonderful! Excellent customer service, working hard and smiling throughout! Thank you so very much.

Rico H. on

Rating:

Great customer service

Adam S. on

Rating:

On check-in, no one confirmed how long my reservation was for ( I had requested 3 days online). I got a call after day 1 asking about my status. They changed my reservation with no problems; however it would be nice to avoid that re-work in the future.

Anthony K. on

Rating:

After hours drop. No instructions of where to put the truck or what to do. I was charged $12 for fuel and I filled the truck to the spot circled by the place where I rented it. Very unhappy with my drop off and the confusion.

Tarish H. on

Rating:

Customer did not leave a comment.

Diane K. on

Rating:

This is my go to place to rent. Staff always courteous, professional & super helpful. Great experience as always.

geno a. on

Rating:

Wonderful staff. Keep up the great work guys. And thank you.

DANIELLE M. on

Rating:

Customer did not leave a comment.

Alicia B. on

Rating:

The staff was excellent, drop off was made easy by Mark and Tony. I had issues with the moving assistance found via the Uhaul website. They were prompt and helpful but they damaged some of my furniture.

Becky F. on

Rating:

Customer did not leave a comment.

Patricia S. on

Rating:

Customer did not leave a comment.

LATISHA L. on

Rating:

Customer did not leave a comment.

Glenn D. on

Rating:

Nothing. It was a quick and easy rental experience.

Thomas A. on

Rating:

Our whole uhaul experience was a disorganized, non customer centric nightmare. But, Vince and Tony we tidy and professional when the nightmare of Uhaul was coming to an end.

William M. on

Rating:

Customer did not leave a comment.

bruce b. on

Rating:

Customer did not leave a comment.

mark s. on

Rating:

I would rate the U-Haul rental side excellent. I also rented storage space. The service provided to rent the storage space was excellent but the storage area itself had a few areas that needed some clean up ( broken glass on the floor that was pushed to the side, some clutter of people's personal possessions lying around). It wasn't that bad or a hazard. Just a bit unsightly.

Courtney L. on

Rating:

This company is awesome. Best customer service I've ever had the experience to deal with. Assistant manager went out of his way to make things easy and professional. Great equipment, excellent customer service, reasonably priced!

amy b. on

Rating:

they were awesome.

Mark P. on

Rating:

This was a perfect rental experience - friendly front desk guys, helpful van explanations, detailed info regarding fees etc. and where to put the gas in on the van since it's not obvious! I think our guys were Pat and Vincent and they were both great!

Austin O. on

Rating:

I called the morning of the date that I had scheduled for picking up my ubox and was told it was ready for pickup that day. When I came in I was told that they had no record of my call and that I would have to come back and give them 24 hours notice. Eventually after going back and forth they went back to check on the box and saw that it was on the ground. They were able to get it staged so we were unable to pack it. There seems to be a disconnect between the store and the call center. Don't know if I'd use uhaul again.

JIANQUAN X. on

Rating:

Customer did not leave a comment.

Emma M. on

Rating:

Customer did not leave a comment.

Chi Y. on

Rating:

Customer did not leave a comment.

Stevie S. on

Rating:

Brad was wonderful to work with! Very helpful

Stephen S. on

Rating:

Customer did not leave a comment.

Malia S on

Rating:

Vincent was very handsome.

casandra e. on

Rating:

Customer did not leave a comment.

Zachary C. on

Rating:

Customer did not leave a comment.

SUSAN H. on

Rating:

Everyone that works here was very friekndy and professional.

Emma M on

Rating:

Vince and Pat were so nice and helpful and went above and beyond to make our experience exceptional!

Michael W. on

Rating:

This was by far the easiest part of my day. The staff was friendly and knowledgeable. I was able to get my move done and save some money. All around a great value and the trucks are fun to drive, too!

Ben H. on

Rating:

I WAS CHARGED AN EXTRA $$115!!!!!! I want my money back.

Charlotte C. on

Rating:

The location is not ideal for the suburbs of Pittsburgh, and I was forced to pick up my truck there instead of a location closer to me. The traffic is tough and the trucks are big and not that easy to maneuver. The people were friendly and tried to help.

David M. on

Rating:

Customer did not leave a comment.

Peter J. on

Rating:

Customer did not leave a comment.

Jillian S. on

Rating:

Moving is a stressful logistical nightmare but North Shore Uhaul made this part of my move easy. All staff was super friendly, helpful & accommodating. Will definitely be using them in the future! Shout out to Brad + Nick who I dealt with directly - respectable employees!

Xianla L. on

Rating:

Tony and Vincent are sooooooo good!! Very helpful and nice. I already decide to move EVERYDAY. Thanks for everything

Jay w. on

Rating:

Customer did not leave a comment.

TYLER H. on

Rating:

Vince was a huge help, he was informative and friendly!

Theresa B. on

Rating:

Vincent & Pat made our drop-off so easy. Didn't need to leave the truck and they had it taken care of in just a few minutes. Thanks guys, great work!

Christina A. on

Rating:

Rich and Vince went above and beyond, which made our experience excellent. I would come to this location again because of them.

LUCAS G. on

Rating:

Viccent was very useful and quick attending me. I appreciated it! I would definitely recommend to multiple friends.

Timothy G. on

Rating:

Dave and Vincent are great

Mitchell S on

Rating:

Vince and Dave made my move as simple as possible. Brad allowed me to drop the truck early to allow for less commotion the night of the move. He even backed the truck up for me. Awesome team!

Brent H. on

Rating:

I've moved often, and this site is one of the best locations I've encountered. Well done.

Maureen W. on

Rating:

Everyone was so helpful and nice when I picked it up and dropped it off especially Brad and Todd.

BRONIA A. on

Rating:

Customer did not leave a comment.

STEVEN D. on

Rating:

My experience with Uhual on Western Ave was fantastic. Craig Bourgeois assisted me by showing me the space available in a Van vs the smallest box truck option. Though slightly more expensive, Craigs recommendation saved me a ton of time and hassle a van would have produced by making multiple trips. He was kind enough to even mention the tow assist button which helps save on gas (and money for me) Craigs professionalism and dedication to helping customers do what is best for them, and not just "upselling" products to squeeze money was greatly appreciate. I felt he truly cared about my experience and id like to commend Craig on his work!

MONJA H. on

Rating:

Customer did not leave a comment.

Weston W. on

Rating:

Great facility and equipment. I just don't understand how you can charge a $10 insurance fee, but if something happens we still have to pay $150.

Thomas K. on

Rating:

Customer did not leave a comment.

clifford g. on

Rating:

Customer did not leave a comment.

angelie s. on

Rating:

the staff at this location was excellent. They provided great customer service. I would recommend then to all my friends and family

reid s. on

Rating:

Great customer service, overall very satisfied and the whole process couldn't have gone smoother.

Robin Z. on

Rating:

Customer did not leave a comment.

Craig M. on

Rating:

Polite, professional and efficient ! I have tried the Washington Blvd location twice with no luck. This location had what I needed, and it was a perfect, smooth transaction. Thank you !

Edward C. on

Rating:

Customer service at check-in was excellent with personal attention.

RICHARD C. on

Rating:

Nothing. Best U-Haul Service experience I've ever had.

richard c on

Rating:

Staff was friendly, helpful and accomodating

Michael B. on

Rating:

Customer did not leave a comment.

Adam O. on

Rating:

Customer did not leave a comment.

Justin F. on

Rating:

Customer did not leave a comment.

Aaron A. on

Rating:

Staff on this end was fantastic!

MICHAEL P. on

Rating:

Always a pleasure to deal with U-Haul

james s. on

Rating:

Customer did not leave a comment.

KEVIN G. on

Rating:

associates Nick and Dave were very helpful and knowledgeable about there products. Made my moving less stressful. Thank You

Dylan M. on

Rating:

Customer did not leave a comment.

Jose S. on

Rating:

For driver who don t drive van and truck frequently it will be great to have back cameras.

CHRIS M. on

Rating:

Super employees- I was in and out in 5 minutes

Martha N. on

Rating:

Customer did not leave a comment.

Steven L. on

Rating:

Very informative team members at the desk. Changing order details at the time of rental was completely easy. Rich K. was very helpful a few times that we have visited there to rent vans.

betsy o. on

Rating:

Customer did not leave a comment.

Jesse M. on

Rating:

Customer did not leave a comment.

Brian G. on

Rating:

Can't think of a thing except list the people who helped me on the email so I can give them credit, 4 people helped me and all were class acts, very professional. Always a pleasurable experience at this location!

pete m. on

Rating:

Customer did not leave a comment.

CHRIS P. on

Rating:

Great customer service by Bradley Mankey.

Robin Z. on

Rating:

Customer did not leave a comment.

john b. on

Rating:

Customer did not leave a comment.

Jeffry S. on

Rating:

Drop off couldn't have been easier.

Pam F. on

Rating:

Customer did not leave a comment.

Michael W. on

Rating:

The location and staff were great, but prior to getting there the experience was not good. My wife and I booked a Uhaul online at one location 10min from my house, I did not find out until after I drove there that the trailer I requested was not there. The guy at that location looked at me like I was crazy and didn't even offer to help. I called Uhaul and the best they could do was the North Shore (which is downtown Pittsburgh) in rush hour traffic. The delay cost me an extra day and a hotel stay. It seems to me at this point Uhaul could have an app that tells you which rental are available where before you book, to avoid this problem. If I had a choice at the time I would have canceled my Uhaul and went somewhere else - horrible experience, worst to date. A $200 rental cost me more like $300. TRAILER - that one needs to be replaced, it was badly rusted and worn. When I dropped it off it looked far worse than any trailer on that lot.

Elton M. on

Rating:

Customer did not leave a comment.

andrea c on

Rating:

The team there was very attentive and took their time explaining to me my options. Glad to store my things there.

BRIAN K. on

Rating:

Customer did not leave a comment.

GEORGE H. on

Rating:

Customer did not leave a comment.

TAMEKA W. on

Rating:

Vince was 100%. Promote this gentlemen!

Michael S. on

Rating:

Customer did not leave a comment.

Jeffrey S. on

Rating:

Dropped off truck on 7/1/17 and all personnel were extremely friendly and helpful, and the drop-off process went extremely smoothly. Would recommend this location to anyone.

jaskiren g. on

Rating:

Vincent provided great customer service. Very polite! Thanks again.

Tawny C. on

Rating:

This was a much better experience than I thought it would be. The young man who was there when I picked up and dropped off was so knowledgeable and professional.

KENNETH F. on

Rating:

The team at the North Side UHaul was friendly and helpful.

Shumin G. on

Rating:

Customer did not leave a comment.

Jonathan R. on

Rating:

Customer did not leave a comment.

Jim S. on

Rating:

Little room for improvement here. Staff was friendly, professional, and well organized. Keep up the good work.

Christina S. on

Rating:

Customer did not leave a comment.

jessica j. on

Rating:

Customer did not leave a comment.

Andrew C. on

Rating:

Customer did not leave a comment.

DANIEL F. on

Rating:

Good job

tim s on

Rating:

seemed like a nice well run place.

Jeff S. on

Rating:

Nick & Vince werevery helpful with rental setup and pickup

Alexandra K. on

Rating:

Vince was very helpful and knowledgeable when I went to pick up and check out my UHAUL. He made sure I was clear on everything and didn't need any additional help.

Seth H. on

Rating:

I cannot remember the guy's name that helped me out, I think it was Brad or something, but he did a fantastic job, very helpful!

MICHAEL M. on

Rating:

I had to take out a second rental on Saturday, (the 20ft truck) because my first one didn't have anyone in the office. (The 15ft truck in McKeesport) When I moved to the north shore location, things went far, far smoother. Brad Mankey was incredibly helpful, as were Vince and Pat. Collectively they probably saved my move.

LINDSAY K. on

Rating:

Vince and Pat were great!!! Great customer service

Bodhi S. on

Rating:

Customer did not leave a comment.

lisa f. on

Rating:

Vince and Pat were wonderfully helpful and professional.

Tracy L. on

Rating:

Customer did not leave a comment.

Mary H. on

Rating:

Brad was FABULOUS!!!! Both picking up and returning. Super fast and easy! I will definitely use that facility again. Great folks!!

hannah m. on

Rating:

Pat and Vince were incredibly helpful. This was my first rental with uhaul and they answered all my questions. Very friendly and great service!

johnny d. on

Rating:

Brad and Chris were awesome! they worked with us, and helped us to the max.... great employees... also Karen helped us unload a few heavy items and was a great help!!!

josie m. on

Rating:

everything went well from the time I called the phone # the girl who took my call was great and at the location Pat and Vince couldn't have been more helpful and nice..great experience

Trevor K. on

Rating:

Vince was extremely nice and helpful during my equipment return! Thank you for everything!

Sofia B. on

Rating:

Customer did not leave a comment.

MAJED A. on

Rating:

Customer did not leave a comment.

emily a. on

Rating:

Customer did not leave a comment.

Emily R. on

Rating:

Customer did not leave a comment.

Dwayne S. on

Rating:

make sure that proper maintaince is done on the trucks.

Joseph S. on

Rating:

Customer did not leave a comment.

Charlet S. on

Rating:

All the customer service guys who helped me were great! Brad, Vince and the two guys who checked me in at the end were wonderful! I've always enjoyed the guys who work at this location, ALL OF THEM ARE AWESOME!!!!

Braden R. on

Rating:

Customer did not leave a comment.

walter g. on

Rating:

There was an issue with the trucks alignment or suspension. When on the highway the truck started jerking and was difficult to control.

Kimberly T. on

Rating:

I had a reservation with another company that reservation fell through at the last minute. I called U-Haul at 8:15 and they had a truck ready for 8:30 pickup. I was able to meet my movers on time and take care of my move without a hitch!

GEORGE m. on

Rating:

nothing u were great

Veronica O. on

Rating:

I would definitely recommend Uhaul Moving and Storage of Pittsburgh North Shore. We couldn't be happier with the service we received. The facility is extremely well-maintained, and the Uhaul team makes load in as easy and stressfree as possible. The carts they provide were a God-send for moving items and the storage units are easily accessible and clean. We feel very comfortable leaving all our belongings there and appreciate all of the security measures in place. A huge shout-out to Dave and Brad for their amazing customer service and help. They really made a stressful event less stressful and we really appreciate everything they did. If you are looking for Storage or Moving equipment or trucks, don't hesitate to book here!!

Jane K. on

Rating:

We spent less than 10" outside returning the trailer. Staff was very courteous and efficient, and other than the lights not working there were no problems.

SHAYLYN W. on

Rating:

Customer did not leave a comment.

michael c. on

Rating:

Customer did not leave a comment.

Matthew P. on

Rating:

Dave and Vince provided excellent customer service. Unfortunately, the main roads around the North Side of Pittsburgh were shut down on Sunday morning making it hard to get to the location. Nonetheless, it was a good experience once we got settled.

april f. on

Rating:

Nothing. Reservationist was quite thorough. Staff on site pleasant. Vehicle immaculate. No hassle when extended time. Would use again

akela W. on

Rating:

Vince & Dave are AWESOME!!!

Jamere M. on

Rating:

Nothing my overall experience was great

David W. on

Rating:

Customer did not leave a comment.

Morton W. on

Rating:

The guys at the Pittsburgh North Shore location were extremely helpful to me. I would definitely go back to there for future equipment.

tom r. on

Rating:

The two gentleman who assisted me were wonderful. Give them both raises. In fact let them own the company they did so well.

Rolland F. on

Rating:

Customer did not leave a comment.

Sean A. on

Rating:

Brad was very helpful and made my tricky move a breeze

Isaac K. on

Rating:

Customer did not leave a comment.

Pat C. on

Rating:

Efficient, friendly , very clean Excellent customer service.

TERRELL J. on

Rating:

Bradley Mankey was fantastic. Superb customer service. I'll be back, along with all of my friends and family.

MARTIN W. on

Rating:

The staff in the morning & evening were fast and efficient.... Great Service!!

Gemma B. on

Rating:

Nothing everything was great very much impressed with the store very well stocked and staff wonderful and friendly

Dan R. on

Rating:

Customer did not leave a comment.

Colleen F. on

Rating:

Very positive experience! The employees are friendly and helpful.

Colleen F. on

Rating:

I cannot say enough positive things about this location. The store AND storage area are immaculately clean. The staff is friendly, knowledgeable, and obviously takes a great deal of pride in their work. I worked with Ted and Brad for my pick up and Rich and Nick for my drop off. They were all wonderful to work with. You don't see this type of service everywhere. This is a great company to do business with.

Philip G. on

Rating:

Have the supplies I ordered at the same location as the truck.

Ryan Y. on

Rating:

Customer did not leave a comment.

Hector C. on

Rating:

Great customer service. Brad was great when I picked up the truck, Nick and the other gentleman (forgot his name) were very polite upon drop off. Great crew!

Seth K. on

Rating:

Friendly staff and quick in/out pickup. No hidden fees but no room for error on aloted miles also (so no scenic route lol)

ROBIN Z. on

Rating:

Nothing it was great!

Tyler H. on

Rating:

Customer did not leave a comment.

JOSHUA B. on

Rating:

These guys helped me out of a jam and I appreciate it.

DARLA B. on

Rating:

BRAD is WONDERFUL!!!! Very kind and patient when moving days are stressful. Ted was warm and inviting when I first called the store for help. Both were more than helpful and are a great example of excellent customer service. Thank you both <3

George H. on

Rating:

Customer did not leave a comment.

Patrick D. on

Rating:

The truck was clean, but the headlights on this particular vehicle were not very bright. I had a hard time seeing at night. You could barely tell they were on when in low beam mode.

LADWAN H. on

Rating:

Brad, Tony & Pat were exceptional, this was my first time renting a U-haul and they made it extremely pleasant. I had alot of questions and they had an answer for every one. Very well trained, polite men. I would definitely come back the next time I need a U-haul or recommend this store to a friend. An overall great experience, 5 stars

Farshid B. on

Rating:

Very happy with the service

Megan C on

Rating:

Every employee was super knowledgeable and friendly. Facility is clean. Thank you!

Jamela W. on

Rating:

A young African American man waited on us. I think, but I am not sure, his name is Tim. He was fantastic, friendly, knowledgeable and helpful. If it was not for him, applying a suitable discount, UHAUL would have lost that sale because the price was way outside of what i was willing to pay. I literally began to leave when he called me back. I really hope I got his name right. Have a nice one Jamela Williama

MICHAEL M. on

Rating:

Always great service.

OLIVIA B. on

Rating:

Great experience!

Hayden K. on

Rating:

Customer did not leave a comment.

SAMUEL f. on

Rating:

Ted, David, Nicholas, and Vince were super to deal with. Special thanks to Vince for clearing up a misunderstanding I had with A Uhaul facility in Las Vegas.

Alyson S. on

Rating:

Patrick was excellent. everything was done quickly. He Was very knowledgeable and polite while explaining the truck rental. This was the best location I've been to.

yong cheng l. on

Rating:

Customer did not leave a comment.

PETER E. on

Rating:

Customer did not leave a comment.

mickey l. on

Rating:

Customer did not leave a comment.

Christopher B on

Rating:

Vince and Nick were awesome. Eased a difficult moving day with their efficient and knowledgeable work. Thanks guys!

DENNIS M. on

Rating:

We were very pleased with the service we received !! The staff very helpful and professional .. the truck we rented was clean and fairly new we will definitely use this location for future truck rental needs

CHRISTOPHER B. on

Rating:

Worked with Vince and Nick. Was unsure of the whole process of returning a large truck and vehicle trailer while all my belongings were still inside, my moving help was waiting as I pulled in, and I was still in need of a storage unit. Vince eased my stress and answered all my questions, got me a storage unit quickly with the first month free, and both guys were incredibly friendly. Made my move in a difficult situation much more manageable. Thanks guys!

Bonnie M. on

Rating:

Everyone was very helpful, friendly and got the job done in a timely manner.

DIAMOND S. on

Rating:

Brad and Tony customer service was over the charts, they were beyond excellent !!!!

lauren g. on

Rating:

Customer did not leave a comment.

Charles T. on

Rating:

Both of the gentlemen who helped with the pick up & return was awesome. Great customer service. I think their names was Chris & Tony.

Colleen B. on

Rating:

The north shore uhaul team was amazing! Everyone that worked on June 10th from 9-10 am and then again from 3-4 were extremely helpful and worked as a team to help me get and return my uhaul. Thanks!

sandra g. on

Rating:

Customer did not leave a comment.

Tim N. on

Rating:

Make sure Fuel needle reads properly at start time!!

walter b. on

Rating:

Great people work there clean and great bunch of guys

Jimmie S. on

Rating:

Have coffee and donuts hahaha

CHARLES M. on

Rating:

This is a first rate place to rent trucks. Over the years I have rented various box truck sizes, and pickups. Every time things are quick, friendly and complete. All the guys who work there seem to enjoy it, and work well as a team to get my in and out quickly. This time, Ted did a great job while picking up, and Brad was on spot when I returned a few hours later. Great job! I'd highly recommend this place for truck rentals, and even as a Storage place!

TROI B. on

Rating:

My vehicle kept cutting off and air was going off and on then I fill like I was charged to much for my rental and I got a flat tire in my own truck they did not have the orange cone on the trailer so we rode over it and not one of your workers ask if I needed help or can they call I had to leave my truck there and get a Lyft home from there that cost me 27:50 that's not called customer service!!! I can be reached at 412)692-0277

PETER E. on

Rating:

Thanks to Vince and Dave

ROSS T. on

Rating:

Very professional and quick trailer detach after our long travel distance. We just wanted to detach and be on our way. Thank you Pittsburgh uhaul!

Carol M. on

Rating:

Customer did not leave a comment.

Eric C. on

Rating:

Vince and Dave helped me. Vince was very informative. Class act. A true asset to U-Haul.

Jordan P. on

Rating:

Customer did not leave a comment.

ALFRED J. on

Rating:

Thorough Cleaning of the Inside. Trash left behind from the previous renter could have had Contraband inside which could have been very bad for Me, Medically and Criminally. Specifically a pack of Cigarettes. Any type of Drugs could have been inside. I've seen it.

LOLA K. on

Rating:

Everything was perfect for the move and efficient. Makes a daunting task manageable and less stressful.

Candice M. on

Rating:

Customer did not leave a comment.

Ashley N. on

Rating:

Initially, I had a good experience with this uhaul location. However, I rented the uhaul and returned it after the store closed. When I came to drop off the uhaul, my car was blocked in the parking lot due to the long line of uhauls that had been dropped off. Although I realize this was due to people not pulling completely into the parking lot, there was no way for me to get my car out. I also tried calling the phone number given to me when I picked up the uhaul, and no one was able to help me. This made the entire experience very frustrating.

Carly H. on

Rating:

Customer did not leave a comment.

Andrew C. on

Rating:

Pat and Brad were professional, courteous and helpful.

Adrienne W. on

Rating:

Customer did not leave a comment.

Tianxiu W. on

Rating:

Customer did not leave a comment.

Nelson M on

Rating:

Vincent and Paul were very helpful and accommodating

Nelson M. on

Rating:

Customer did not leave a comment.

Brian B. on

Rating:

Customer did not leave a comment.

Brian C. on

Rating:

Mr. Bevilaqua was extremely nice, prompt and helpful.

margaret S. on

Rating:

The guys were wonderful. They went over the truck with me and even moved the mirrors for me. I have never had someone do that before.

Daniel D. on

Rating:

Customer did not leave a comment.

Robert P. on

Rating:

Pat and Vince were excellent to work with and were very helpful.

Alan R. on

Rating:

The staff at this location were exceptionally friendly and helpful, especially Vince and Nick. We were very pleased with our experience and would highly recommend this location.

dan m. on

Rating:

vincent was great

Lindsy M on

Rating:

We had a great introduction to what U-Haul has to offer!

Samuel T F. on

Rating:

Customer did not leave a comment.

Ashleigh P. on

Rating:

I think the names were Brad & Taylor who helped when we dropped off. The were right on it, very friendly and quickly had us on our way. Great customer service!

Lilla T. on

Rating:

Customer did not leave a comment.

John W. on

Rating:

Customer did not leave a comment.

phil h. on

Rating:

Customer did not leave a comment.

Richard W. on

Rating:

Best U Haul experience I've had. Associate was very knowledgeable and went above and beyond with level of cus to me service!

ROCHELLE J. on

Rating:

Vince was outstanding.i Was having a rough day and he made my day. Could ask for the excellent customer service.

Taylor T. on

Rating:

Customer did not leave a comment.

Allyson S. on

Rating:

Brad was extremely helpful and friendly when I returned my truck.

Sarah B. on

Rating:

Customer did not leave a comment.

ryan a. on

Rating:

Nothing

Gabriel o. on

Rating:

Customer did not leave a comment.

RACHEL F. on

Rating:

Advertisement says 29.99 my card was charged 147$ I did 1 trip and put gas back where it started

MIEA B. on

Rating:

Customer did not leave a comment.

Katherine L. on

Rating:

Customer did not leave a comment.

Keith T. on

Rating:

This location is great! Vincent was awesome and made sure everything went very smooth especially since the first location they sent me to didn't have my trailer.

Micah W. on

Rating:

Everyone was very professional and efficient.

tom b. on

Rating:

Very professional staff

Michael M. on

Rating:

Pat, Brad and Vince were outstanding in their service.Thank you for making the experience hassle free.

PHILIP D. on

Rating:

I was very pleased I was in and out in a matter of minutes the truck was new and clean I felt very safe. It was more than adequate to handle the load I was moving and the customer service was great

Rebecca B on

Rating:

My experience was great and tony was very helpful

Mina H. on

Rating:

Patrick and Tony were wonderful and very knowledgeable.

JOHN K. on

Rating:

Customer did not leave a comment.

NIKIA T. on

Rating:

Have more vehicles available.

Nicholas B. on

Rating:

Mr. Bevalaqua was very helpful & courteous eventhough we were not given the Contract Package. Thanked us for our business & asked us to come back again. We will be back when we need Moving/Hauling Services again.

LIZZIE B. on

Rating:

Very friendly staff!!!

Keegan T. on

Rating:

The three young men working at the time of my pickup where extremely polite and greeted me the moment I walked in the door. Vincent, the gentleman that did my rental, was very thorough making sure I understood everything and answering any questions I had. This is without a doubt the best moving experience I have ever had thanks to the North Shore U-Haul. The locations storage facilities also looked top notch and I will keep them in mind for the future.

adam g. on

Rating:

Brad Mankey was very helpful. Thanks for the great service!

Laura F. on

Rating:

Vince checked me out when I returned the vehicle. He was very professional (And handsome.) My overall experience was pleasant.

Amber H. on

Rating:

Very pleased with the service when we arrived! Brad and Vince were extremely helpful and answered my questions/concerns. They made storage check in and truck checkout a smooth process! Also loved the storage units and security,

Robert P. on

Rating:

Customer did not leave a comment.

Sandro l. on

Rating:

Customer did not leave a comment.

Brenda F. on

Rating:

Both Vince and Nick were very helpful and accommodating.

JOHN B. on

Rating:

Excellent service, as always, especially from employee Brad who always deals with us in a timely and efficient manner while being extremely personable and pleasant.

John M. on

Rating:

Pat and Brad were awesome and fast. I just had to move a couch and be done. Brad got me all setup and Pat got my truck. When returning they both helped out and I was out of there super fast. Great stuff!

David C. on

Rating:

Vince did a great job

Brittany M. on

Rating:

Customer did not leave a comment.

Taryn M. on

Rating:

Bradley was so helpful and nice each time we were there. Nick (I think his name was) was also very helpful. Thank you.

Jackworth S. on

Rating:

Pat and Vince were extremely helpful and informative.

monja h. on

Rating:

Customer did not leave a comment.

JOSPEH L. on

Rating:

Nothing, Vince, Nick, and Rich were Great.

BIJAY D. on

Rating:

Customer did not leave a comment.

Robert P. on

Rating:

Customer did not leave a comment.

ronald c. on

Rating:

Very positive experience. Our main contact, Nick Bayer, was very knowledgeable and very helpful throughout the whole experience. Job well done!

Sonia R on

Rating:

I had an excellent experience.

Brian S. on

Rating:

Customer did not leave a comment.

Eduardo F. on

Rating:

Better signage to find Dominion

Devon J. on

Rating:

Customer did not leave a comment.

VISHENU K. on

Rating:

Customer did not leave a comment.

Peter D. on

Rating:

Brad made the whole experience quick and simple.

Allyson M. on

Rating:

Brad, nick, and Vince were great!

EDWARD S. on

Rating:

Brad was a great help, he deserves a raise!

Leslie C on

Rating:

Impressive! Staff was friendly and knowledgeable. Facility was well lit and exceptionally clean. The restrooms were even impeccable!!

James C. on

Rating:

Employee at the drop off was courteous and friendly. Walked me inside for a hard copy receipt, engaging me in conversation the entire time. Great personnel.

Samantha E. on

Rating:

Everything was great and the two men that helped me out were wonderful.

owen h. on

Rating:

Customer did not leave a comment.

SHERRY R. on

Rating:

All the workers I dealt with today were top notch. That's why I returned to this location in Pittsburgh....5*

charlotte k. on

Rating:

Brad was awesome. He was very plesant, helpful and well mannered.

GINA F. on

Rating:

Nothing it was a perfect experience

Brigid S. on

Rating:

Overall, this was a pleasant experience that I was not expecting. The cleanliness of the store and van was excellent. The staff was knowledgeable, helpful and very friendly. I will recommend this store to others. Thank you!!

Rose Marie M. on

Rating:

Customer did not leave a comment.

Andrew V. on

Rating:

N/A

Brian M. on

Rating:

The owner mentioned I was late to pick up the truck, scheduled for 10am, showed up at 10am. He said "you are running a little late, supposed to be here at 9". Also over charged for gas. It was under 3/4 tank but had almost a full tank on the amount the truck was filled. Shady

Emily K. on

Rating:

Tony mcgaha(I believe that was his name) was so helpful and extremely attentive. He was able to give me clear answers with a friendly smile. An amazing employee and I'm sure an even better person! Will definitely be back to see Tony next time I need a truck.

Earnest S. on

Rating:

Customer did not leave a comment.

Paytyn L. on

Rating:

Customer did not leave a comment.

Craig J. on

Rating:

The gentleman who helped me was very nice and took the time to explain everything about the truck to me. I will definitely recommend this location!

DARLENE m. on

Rating:

Customer did not leave a comment.

Mary T. on

Rating:

Customer did not leave a comment.

Tara T. on

Rating:

Customer did not leave a comment.

Michelle M. on

Rating:

Ted and his employees were great! Super professional and helpful.

Christina B. on

Rating:

Brad & Tony did a wonderful job with direction & had wonderful customer service!