The assistant manager, I forgot her name, was super helpful in showing everything in the building and the process of getting in. I appreciate her help after I had to change to a different location because of space availability. She was very nice to talk to after a challenging day!MERCADES C. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore
Pittsburgh, PA 15233
(On the North Side of the West End bridge 1 block from Rivers Casino/Heinz)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Reginald J.
I rented a pickup truck. The truck was filthy dirty, and had been wrecked.Jeff A.
I've always had a pleasant and helpful experience at the U-Haul north shore location Pittsburgh pa on Western Ave Brad ( manager) and Nick also supervisor or manager and staff were all amazing. But the 3rd party one I tried to rent when I was told they were sold out everywhere for July 1st he's independent on Brighton Rd he has a beer distributor as other side of his business, this guy was a real piece of work he said he didn't have to rent to me after I drove all the way out there. The only thing about north shore location could improve is answering all calls because if I could of got thru on the phone I wouldn't have went thru that unpleasant experience but since I was coming from the 3rd party one it was 100 Brighton Rd I had to pass the one I usually deal with in the north shore they were booked solid but still fit me in and I'm very appreciative of that. Thank you till next time.Rhonda A.
Customer did not leave a comment.PATRICK P. | Overall Experience
Very good 👍🏻hassan s. | First Impressions
Your service was impeccable. Blake was the most helpful and having his help during this move made it that much easier. Thank you to the entire team at this location. You are the best!!!Hart C.
Customer did not leave a comment.Mickeala B. | Overall Experience
Customer Service was great and equipment was well maintained!Matthew G.
ThanksFrancisco C. | Overall Experience
Management and staff were very helpful and efficient in addressing any concerns.Hossein A. | Overall Experience
Blake and Brad were incredibly helpful! Give these guys a raise!Daniel L.
Customer did not leave a comment.Hossein A.
Blanket pads had bugs. I didn't get a refund for the rental.Arpit J.
I spent 2 hours at the location trying to complete the truck return because none of the systems in place would work. That was the worst experience for me. Customer help line was not helpful either, 45 minutes wait time. Return system needs to be upgraded because it failed to work completely, for 2 hours!!!!!Kaone C.
I had a wonderful experience with mike & Blake they was so helpful honest in very nice to me in my mother always great experience when I go dwn thereChney D.
This was a fantastic experience.PAGE T.
Nothing! Wesley and Mike were exceptional professionals. Very kind and efficient. I was in a rush and already late - these two men knew exactly what to do , what to say - I was treated with respect and felt like an actual customer. It felt nice to be greeted as soon as I made eye contact with an employee! Thank you guys for being normal 😊ami B.
Brad and Brian I believe their names were had me in and out and walked me through everything two good employeesmark d. | First Impressions
I believe everything was great at this location Blake Drischler did a fantastic job of being patient and getting everything sorted out for me while I got my bank to approve the purchase. He then also helped me find another location to pick up a missing part. Brad and Bill were also very helpful, kind and overall great people. This location was a breath of fresh air.Maurice V.
i had a high class experience with this U Haul location. I needed a truck to move in town and they had a large selection. I want to acknowledge Bradley, Blake, Mike and Nick as they stayed open later to process the truck return on a Friday night which was very much appreciated. Great job guysMichael K.
Customer did not leave a comment.william m. | Overall Experience
Have more than a quarter tank of gas for city rentals. My first task was to get gas.mark H.
The manager is always in a good mood and doing a good job... he does have a very good sense and meets and shows understanding beyond just business, a person like that is hard to find I'm glad his that way. I have storages and rent trucks there all the time and I'm grateful....his definitely one of those people in my prayers.. I'm originally from Africa and don't have much family here so such services mean alot I don't have places or family to store or help move so my teenager gilrs all I got; Thank you.... grateful customer....Nunurai M.
Service was goodbelinda B.
Blake ,Mike and Matt was extremely helpful and speedy. Was even more excited when they were able to help me last minute. Only thing more they could have done was move my stuff 😂🤣. Thanks a bunch.Dominique R.
This was my first time renting a uhaul, Blake was extremely helpful and made sure all of my questions were answered. I will be coming back to this location if I need to rent again.Skylar D.
Nothing, Everything went smoothJohn B.
Customer did not leave a comment.Daniel H.
Everybody that I encountered was very polite and professional. The running process was easy for the trucks and the storage unit. The location was also very clean.jill m. | Overall Experience
It was nice customer experience and Bldke, Nick Mike Bill were really helpful and clearly given instructions for all the activities need to be done from the start to end. I will strongly recommend this place for anyone who wish to rent uHaul vehicles.Dasan W.
Entire staff was excellent, friendly, helpful, and knowledgeable.Robert S. | First Impressions
Mike help us out a lot, we started off having a bad day and he was able to get us everything we neededAshley D.
Customer did not leave a comment.David M.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.MARQUISE S.
Customer did not leave a comment.Taylor N.
Brad,Blake,Nicole,Richard great job 👍🏿Moses O.
Customer services was bad. Charged me 10 dollar for gas level. Employee who got my van knew the gas gauge was wrong and even worst he Check me out and acted dumb about it. Mileage and gas was wrong. I probably wouldn't care but I put gas in the tank before I returned it.James B.
A very large location, very visible from streets, although driving area is narrow. Blake and Mike were both particularly helpful in processing our speedy return. We would definitely choose this location again if the need arises.Ashley S.
Everything was great!Kerrie R.
I Was helped by Michael McWhirter and he made sure I was taken care of. Didn't get my dolly on pick up and he was great about making sure I wasnt charged. Super friendly as well! Definitely will use this location for future needs.Matthew S.
Excellent customer service at tge western ave location PittsburghMegan C.
The best staff! Everyone is so nice and helpfulAleayah W.
Very easy transactionJAMES H.
Truck older and had a round ash tray that you push out. My 5 year old found that right away and there was a cigarette butt in there from who knows when. I wouldn't think smoking is allowed in vehicle. Also, truck transmission would downshift when I slowed and wouldn't easily upshift after throwing rpms over 4k. Starter was tricky and sometimes took a few tries.TAMMY C.
Customer did not leave a comment.Timothy C.
Great 👍🏿Moses O.
Employees went above and beyond and made it simplemicah c. | Overall Experience
Customer did not leave a comment.Barbara N. | First Impressions
Such an awesome and easy processAlgeron J.
FantasticBARBARA W. | Overall Experience
Everything is good. Blake and Mike did good job! They hooked up the trailer and explained all important detailsMagomed M.
Customer did not leave a comment.Tammeka D.
Not one single thing. Oh wait, send this team to train others!!!Catherine M.
Nothing to improve at this timeMichelle H.
Customer did not leave a comment.Katie J.
Customer did not leave a comment.Roslyn V.
Customer did not leave a comment.Sergey L.
Everything was great!Charles M.
The store did not have any dollies or furniture pads, which would have been really useful during moving. If possible the store could stock up in the future.Marton K.
Service ate his location is always goodGENE S.
Customer did not leave a comment.Mark S.
Please match store add-ons inventory with what is shown online. While booking, I added a dolly but only when I made it to the store I found out they were out of them. They did not have any for me, although I reserved online days ahead, Knowing they were not available in advance would have greatly improved my move.Jesus M.
This is going to be our go-to UHaul location from now all. All employees were knowledgable and helpful.Vikki F.
Everything the team at this location helped with was great totally would recommend to friends and family especially Blake and Brent who helped us out on Tuesday . Amazing customer servicemarina F.
Blake and brad were awesome. Both were knowledgeable and very friendly from start to finishashley C.
None everything was perfect. Blake, brad, and Brent took very good care of me.Chris D.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Danielle C.
Blake, Mike and Brent were excellent. We will be back for sureMATTHEW R.
Customer did not leave a comment.Leo B.
I was satisfied with the north shore location but not satisfied that I had originally made my reservation in Bloomfield only to show up and be told my order was bounced to another station. It was very inconvenientcarter L.
I would've had a great experience except for when we first picked up our truck, a worker was just finishing backing up a truck, that ended up blocking our truck in. He jumped out of the vehicle and I said "hey, you just blocked in our truck." and he goes "are you FUCKING KIDDING ME?!" I was shocked, and answered "no :)" Then he huffed off to the truck to move it out of our way. It was really awkward. So I guess some room for improvement would be making sure your workers don't cuss at your clients or treat them in a disrespectful manner. Other than that it was great.Brianna B.
Customer did not leave a comment.Rashia R.
This was by far the best location from my entire uhaul experience! Blake (I believe this was his name) was super helpful and guided me through the entire process all the way until I drop off my uhaul. He was kind, helpful, and informative . I wish all of the employees and locations were like this one. It's nice to have people that care for their jobs and customers like Blake did, this quality is lost in most companies and industries nowadays.Rafil A.
Everything was fine to my satisfaction.sheryl G.
Customer did not leave a comment.Kenneth C.
Blake is one of the most amazing human beings on the planet. So kind and thoughtful and helpful.Tiffany K.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.george R.
Bradley and Blake are awesome. Perfect customer service and the truck is in excellent condition. They made everything I needed an easy and smooth process .Darein C.
Customer did not leave a comment.paris A.
Customer did not leave a comment.Sara D.
Reimburse for over full of gas.. atleast a flat rate!!Tammeka D.
From my experience nothing. I met Brandon in Pittsburgh very helpful I was in and out in 10 minutes. Great experience.STEPHEN F.
Customer did not leave a comment.brad J.
Honestly the whole experience was great. Brad was such a huge help and made sure I was well taken care of. I only come to this uhaul for this reason. AmazIng service and great people.Devin B.
Try to schedule rentals an hour apart I ran into some problems and had to rush return because next rental was for exact time mine was due back so we had to hurry back which could possibly be dangerous other than that very happy with UHualAmy K.
Customer did not leave a comment.babatunde S.
It was good. If the location had customer parking it would've made my experience better.Benjamin J.
Customer did not leave a comment.Randy L.
Jayla was so helpful friendly and such a great happy personality. She was so welcoming got me in and out. It's always nice to deal with such good customer service. Keep on smiling JaylaJennifer D.
Everyone was so nice and helpful at this location. We had quick service, the truck was ready on time, and they were able to make sure we had everything we needed or our move.Samantha L.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.Matthew F.
Nice people thereJames P.
I rent from this location frequently and I'm always pleased with the care and attention. The facility is clean, the staff is helpful, Blake and Brad are always very professional and helpful. I would highly recommend this location to anyone looking for equipment or truck rental.KERRIE LEIGH R.
The truck was super clean and the crew was very friendly. I will be getting my storage unit here!sam B.
Jayla was wonderful. She was helpful, accommodating and friendly.Kimberly V.
Customer did not leave a comment.Kerrie R.
Blake was very friendly and helpful, positively made my day.Hong L.
I originally made a reservation for a unit at the Oakland facility. Rayshawn, the general manager at the Oakland facility explained the situation and was extremely accommodating and assisted with securing us a unit at the North Shore facility. Upon arrival, the facility was extremely well-kept, clean, and organized. Bradley Mankey and Blake Drischler were very nice and helpful in the process of securing a unit and pickup truck at their facility. Specifically, Blake was amazing! He gave us a tour of the facility and showed us where the unit was and how to access the storage facility. Blake was extremely receptive to questions we had and cleared up all confusion and concerns. I cannot rave about Blake enough.Skylar L.
Blake and Mike were so helpful and patient with me! They're outstanding!NyAra W.
Nothing it was goodâ€¦ Blake brad and Calvin are the best employees they should have their own storesguy P.
Staff greatJames H.
Everything was great!Marcia B.
Great as alwaysMoses O.
Customer did not leave a comment.Mark Z.
Calvin and Brad were very helpful I appreciate their service explained everything very well did their job above and beyond thank youJames L.
The whole crew and Brad Mankey were very courteous and professional.Brian S. | Overall Experience
Customer did not leave a comment.JACQUELINE F. | Overall Experience
Highly recommend Blake great workerSHATARAH D. | Overall Experience
Blake was very helpful and thorough with the entire process.CHAD C. | First Impressions
Customer did not leave a comment.Jamie S. | Online Move In
I really appreciate the ease of use, easy access, security, and cleanliness of the storage facility. The staff was always friendly & helpful. I would definitely use again and recommend to others.Janese J. | Overall Experience
Customer did not leave a comment.mychal m. | First Impressions
He was very thorough, pleasant, made sure I got the best deal for my situation. He made this a very easy process for myself because I have never rented a storage unit before and wasn’t quite sure how it worked. I was very happy that I went with you Hall because of the customer service pieceYolanda B. | First Impressions
Customer did not leave a comment.Katlyn T. | Overall Experience
You have until Feb. 02, 2022 to find my stuff, all of it or you shall owe me seven-fold. Call me at 831.348.2281 when my property is available for pick-up. Shawn ButchkoShawn b. | Overall Experience
Customer did not leave a comment.Dagon J. | First Impressions
Customer did not leave a comment.alex b. | First Impressions
Customer did not leave a comment.nikki a. | Overall Experience
Excellent Customer Service with Storage needs and Truck Rental. Brad and Staff are always professional, well knowledged and friendly. Thank you.Alaine M. | First Impressions
Customer did not leave a comment.denele b. | Overall Experience
Good jobDavid H. | Overall Experience
Customer did not leave a comment.DONNA I. | Overall Experience
Blake made sure everything was good to go for me and made sure I got the best deals.Charmayne C. | First Impressions
Everyone here was very friendly and helpful. The place is clean dry and climate controlled with options to choose from. Highly recommend the staff and place.shane a. | First Impressions
The facility was very clean and convenient the only reason I didn't give it 5 stars was because there are giant polls in the middle of some units. I had the smallest unit for 75$ a month and the 1st one I had had a huge pole in it. The staff changed it for me after a couple weeks though, so I'm grateful for that. I'm not sure why they would even try to rent out those units. Other than that I'm satisfied and I would come back if I need to.Jaclyn O. | Overall Experience
Customer did not leave a comment.JAMES W. | Overall Experience
Bradley is a good manager he's awesome at what he do he l help me through all my needs through this pandemic using your U-HaulRhonda M. | Overall Experience
N/Amona w. | Overall Experience
Customer did not leave a comment.FRANK B. | First Impressions
Customer did not leave a comment.rozina m. | Overall Experience
There were issues with fitting my motorcycle into the selected locker, but Blake did a good job of solving the problem.Daniel K. | First Impressions
Customer did not leave a comment.jamaal b. | Overall Experience
Customer did not leave a comment.Angela G. | Overall Experience
Customer did not leave a comment.Johanna K. | Overall Experience
Customer did not leave a comment.Charles A. | Overall Experience
Kate is absolutely wonderful, really knows what she's doing. Along with everyone else at this location, job well doneJayla W. | First Impressions
Sandy, Brad, Blake, Mike, Teryn, and Tony are all so wonderful. Thank you all for the help!Jayla W. | Overall Experience
Thank your Bradley Mankey for all your help and patience with me. I wish we could fine alot of people like you.. May god bless you and your staff!!MARIA F. | First Impressions
Customer did not leave a comment.Daniel M. | Overall Experience
Everyone was extremely helpful and nice.DONNA I. | First Impressions
Good facility & great peopleRENEE H. | Overall Experience
Here's a good review love you guys @29Jayla W. | First Impressions
Excellent Customer ServicePamela S. | Overall Experience
Horrible rats had to throw my furniture awaytanya t. | Overall Experience
Customer did not leave a comment.DEBBIE L. | Overall Experience
Anyone could walk into the storage area without entering a code during the day via the main sliding entry doors. Other than that, everything was fine.gregory l. | Overall Experience
Customer did not leave a comment.Donald H. | Overall Experience
I’m not big on writing reviews but gotta say, these guys were so great to deal with. I talked w 3 different employees at different times & each one was extremely professional, thorough & helpful. Everything is clean & well stocked and, as of right now, not one complaint. I have used them before, so I’m a repeat customer..I don’t do that if I’m unsatisfied. ✋🏼✨Susanne M. | First Impressions
Customer did not leave a comment.Christopher B. | Online Move In
Trying to make me extra money and i used it for a week and a half before i found my new house.LAMAR M. | Overall Experience
The sliding doors should remain accessible through regular hours.CHRISTOPHER J. | Overall Experience
Customer did not leave a comment.Jazmyn J. | First Impressions
Customer did not leave a comment.Rita B. | Overall Experience
I was well pleased with staff and the cleanliness of it … and I would like to thank you all for your service .lawanda h. | Overall Experience
High class place very well run. Staff is always very helpful! Never have I ever seen just one person doing one thing. If they aren’t super busy all of the employees who can chip in to help with whatever is going on. Those are happy employees and it showsKristopher H. | Overall Experience
Fantastic! Bradley and his staff are helpful, courteous, and friendly!Steven W. | Overall Experience
Customer did not leave a comment.Neal L. | Overall Experience
Customer did not leave a comment.Schazz L. | First Impressions
The young lady that waited on us was very helpful and explained how everything worked. She was very pleasant and friendly.Rita B. | First Impressions
Customer did not leave a comment.Neal L. | First Impressions
Recommend always keeping accessible drive open to facility. Sunday morning before office hours, trucks were blocking access drive. I could not drive truck into facility to collect storage items until staff cleared trucks. Staff were great and helpful!Bradley D. | Overall Experience
Customer did not leave a comment.Sarah S. | Overall Experience
Brad was great to work with and will recommend him moving forward when moving.William W. | Overall Experience
I could not have asked for a better experience. The staff was helpful and friendly and the facilities were spotless. Perfect 10!!Ernest W. | Overall Experience
The worst experience I’ve ever had moving into a storage unit there was no where to park I had to use the dolly an walk from the entrance of the store to the storage units all there trucks where all over the place. It was very un professional and made my experience a horrible one.Jerna H. | Online Move In
Wish I had known that it would be closed beforehand, but manager Bradley was super helpful and put all my things in the storage unit once the facility opened the next dayJacob M. | Online Move In
Customer did not leave a comment.Jaclyn G. | First Impressions
After I was falsely reserved a unit at a different facility online, I was told this facility was the only one available after I showed up to the originally reserved unit with a full truckload to store… This unit is a good distance away from my intended unit, making it inconvenient to use as needed and desired. Plus, I still had to pay for the extra miles that were put on the uhaul truck rental… which, looked, smelled, and felt like it was not cleaned or sanitized for a couple of years (should not be the case during a pandemic…). This all happened after I was sent to the wrong facility to pick up supplies. Luckily that location had what I requested, but I purchased and opened a lock that was not needed, because the unit I was eventually sent to had free locks… Overall, I will try my best to not use or recommend uhaul moving forward.Nathan P. | Online Move In
Customer did not leave a comment.Debra S. | Overall Experience
Customer did not leave a comment.Sue O. | Online Move In
Customer did not leave a comment.Charles H. | Overall Experience
Very helpful.CANDACE W. | First Impressions
Bradley was terrific - pleasant, professional, all things a customer would want! Great experience.Ernest W. | First Impressions
Customer did not leave a comment.Sarah S. | First Impressions
Customer did not leave a comment.David O. | First Impressions
Every single staff member was beyond helpful and kind. Each one went above and beyond and so glad to have picked this storage facility!Katlyn T. | First Impressions
Pleasant experience and personable staff. Blake assisted me with my equipment return and was very helpful in explaining the last steps of the rental process and ensured I was satisfied with rental. Will recommend to friends and family for sureRonald V. | First Impressions
Storage at this U-Haul facility was great. The staff went out of their way to make sure that our storage experience went smoothly. I would use this facility again.Karen M. | Overall Experience
Customer did not leave a comment.Erika M. | First Impressions
Customer did not leave a comment.Malaysia S. | First Impressions
Staff need training for better customer servicekingsley A. | Overall Experience
It was the bomb 💣 I love itStevonia R. | Overall Experience
Customer did not leave a comment.Maria R. | Overall Experience
Customer did not leave a comment.David M. | First Impressions
Customer did not leave a comment.Jennifer B. | Overall Experience
Manager ie excelent in his job. The staff Blake is very sufficientDONALD M. | First Impressions
Customer did not leave a comment.SHELLI C. | Overall Experience
Blake was great to work with!Edward H. | Online Move In
Very clean!!!Debra D. | Overall Experience
Customer did not leave a comment.Linda U. | First Impressions
Customer did not leave a comment.William E. | First Impressions