Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh North Shore

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Edwin W. on

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Johnathan L. on

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I doubt this is the fault of the location but U-haul is still too expensive. They have a couple competitors that are significantly cheaper. I only went to this U-haul location because it was just a couple miles from my house and could walk it.

Steven W. on

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Jonelle T. on

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The guys were excellent! Very helpful and made us feel comfortable with our cross country drive. Would definitely recommend them!

Jonelle T. on

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The guys who helped us were excellent and very helpful. Would recommend this location especially for long distance runs.

Don T. on

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Ebony T. on

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Blake and the manager was awesome hassle free .. This location is great .. Been renting trucks since this location open ..

Mark S. on

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David M. on

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Scott D. on

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This just seemed a little bit understaffed, I was waiting quite a while at dropoff , a lot more than at Pleasant Hills where they had 2 lot attendants.

Michelle A. on

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Phoned site bc after hour drop off charge was not explained during pick up (although in written contract) and location manager is simply u willing to learn a lesson from the customer when I tried to explain they should d plain this charge whole face-to-face with customer at counter rather than tell the customer as site mgr Brad insisted “its in the written contract for additional $20 charge”. He is rude, obnoxious and thinks with six years of service with uhaul that he “does not need any advice on how to do his job”. I got rude back and laughed at him, said thank you and hung up. I will rent again from uhaul but NOT that location. Mr manager brad should be addressed.

lia W. on

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J H. on

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easy process from start to finish. Staff at the store were awesome!!

Linda J. on

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Lamont W. on

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As far as I can see, it's what can the next customer do to show his/her appreciation for the professional service they are receiving from the staff at Uhaul, Pittsburgh North Shore. Check in to return - First Class, smooth operators. When the need arises, I'll be back. Big Thanks.

ted T. on

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The guys at this location are great!

robert P. on

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Have always given me the highest customer service. Pro active customer service and always did what is right. Top notch U-Haul Team highly recommend.

James B. on

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Vivian T. on

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Joel G. on

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The staff there. notably Brad, were helpful and informative. I recommend this location highly.

Mark F. on

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rich b. on

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Nicest and cleanest storage unit I've ever used. Well lit, dry, no signs of bugs or mice like other places I've rented. It even has a sparkling clean bathroom, lol.

emily D. on

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All of the employees we encountered during the pickup and drop off were extremely friendly, professional, fast, and made a stressful last minute moving day much easier!

Jennifer W. on

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Customer Service!

Chad F. on

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The tank only had 3/8 of fuel. It was annoying that I had to fill it up immediately before I even left home.

Pamela H. on

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They had everything that I needed..I recieved Great Customer Service from Mike, Lamar & Rich!..I will definently return!

Timothy P. on

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The BEST U-Haul experience I have had. Bradley Mankey made the process easy and fast. The whole operation was more than I expected

Timothy P. on

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I have used U-Haul many times over the years and I can tell you that this was the best experience I ever had with the company. The story is clean and laid out professionally. I worked with Bradley Mankey, the general manager for both a storage unit and the truck and he was very professional and helpful.

Michelle H. on

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Lisa P. on

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My experience with Uhaul was a exemplary experience each time an issue arose one of the guys lamar, calvin or richard went above and beyond to make sure all was well with my account and satisfaction.

frank s. on

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Thanks

mike M. on

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Matthew M. on

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Everything was great but you need to do a better job with how you describe your promotions. Thought we were paying 19.99 for extra time to only find out after we were charged we were paying 39.99

Lisa G. on

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Tony C. on

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Each time I have used this facility I have have a great experience thus far. I will recommend this to anyone I know. Thank you for the experience.

Rael B. on

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Michael was very helpful!!

Robert B. on

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Jacqueline S. on

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The gentleman working at the front counter was one of the nicest, kindest people I've met in awhile. I believe his name is Jamal. Two thumbs up for him!

Daniel D. on

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Aimee M. on

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Not maintained. The transmission is shot. Horrible experience. Could not finish the job.

Gregg C. on

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Rael B. on

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Lamar and his partner were a GREAT HELP!! I appreciate all the help guys!!

laurel S. on

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Jermaine H. on

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Your worker are the greatest worker in the world. I will make sure I tell everyone I know to come to the North Shore U haul. The y have respect and love and passion for what they do LOVE THEM THANKS

Olivia H. on

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Getting in was easy and hassle free! Lamar Jones checked us in and even helped resolve an issue. He was extremely helpful and friendly! He gave us A+ service and explained everything in an easy way.

robert l. on

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Over charged me at the last min.

CARMEN F. on

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Each person took there time and actually showed me where everything is and step by step what to do when a situation might happen the one sales person gave me useful information about the storage space

JOHN G. on

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Great place -- couldn't ask for better experience! Was a customer for about 3 years.

Paul S. on

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All employes have been helpful and efficient. Excellent

Darren C. on

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They guys were very helpful and friendly made the day even better as we were extremely irritated moving. Thank you all

Peter D. on

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I drove a 6x12 cross country from Oregon. The guys working that day Justin and ? We’re very helpful! I’d very much recommend this UHaul facility to anyone!

ernest d. on

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Fast and accurate service. Explained everything well!!!

Ebony C. on

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I leased a 5x10 storage unit for 3 years. The untouched household items had ZERO dust! This location is SUPER CLEAN and tidy. I HIGHLY recommend this facility. Great job!

Sarah D. on

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Very clean and well lit

ruthvik g. on

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Like it

Jermaine H. on

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everyone is always super nice

deshawnna m. on

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I could not access my storage unit whoch cost me a day of moving my belongings. I was block out and then blocked into the parking lot because of the lack of direction and instruction for parking.

Benjamin B. on

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Justin was super helpful and friendly!

QUR ANAH Y. on

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Our storage move-in went very well with the help of Mike, Justin, and Lamar. Our total move took a few hours but they were very accommodating and helpful. We highly recommend this facility and reps.

Matthew P. on

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Service at this location couldn’t be any better. Great staff. We rent here all the time

Benmichael I. on

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Great service

Sean F. on

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Everyone we spoke with (2 people) was courteous knowledgeable. The entrance/processing area was clean and organized. The storage facility was clean and well lit.

Mitchell W. on

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Nice place and great staff. Our belongings were safe and secure.

James W. on

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The guys at U Haul do great job here on the north shore...

Saundra B. on

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Lamar and Brian were of great assistance. Excellent customer relations skills. "These dudes were awesome."

lynnette d. on

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The service I received was excellent. I look forward to continuingly doing business with u-haul .

Paulette C. on

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Rich and Lamar were a blessing after a stressful move!!! The Uhaul storage is the cleanest place I’ve ever seen! Thank you Rich and Lamar!

Jabril B. on

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Staff was very friendly and helpful

Jeffrey L. on

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The guy who checked us in was very helpful and showed us how to use the ladder and how to lock the unit, great job.

lisa p. on

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Great assistance very helpful

Jermaine H. on

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i love how everyone works with everyone they treat people with a lot of respect so whatever they r doing keep it up Rick And Mike a superstars love them

Matthew P. on

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A great location and a very helpful staff!

rich b. on

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Customer service while getting a new unit was great.

John A. on

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Thank you so much.

shawntia h. on

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They was very nice and understanding

Selumbo C. on

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The area is good and staff friendly I would recommend

mike d. on

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Quick and easy process. Pat was a big help. Nice clean facility too in convenient location.

Selumbo C. on

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The location are in very good condition and the staff are friendly and helpful, I really enjoyed

Kathleen G. on

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Very very satisfied with the staff in particular, the guys in the store and Karen, the cleaning attendant.

Kedralynn T. on

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Cody and Mike were awesome... EXCELLENT customer service!

Broadway E. on

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Good job

Michelle H. on

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Clean storage Friendly helpful staff

Jermaine H. on

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they r always very nice i love to come and do business with uhaul

george d. on

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This location is very professional and employees are extremely helpful. Great bunch of guys!

Charlotte K. on

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For my first time renting a storage unit...the gentleman who helped me was very patient and kind. Even down to explaing about the green tag. The facility was Very clean.

Troi G. on

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I’m so grateful for the employee and the management of this company we appreciate everything that y’all did for me and my family ... I would recommend this facility to anyone who looking for Storage

CARMEN S. on

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Fast professional service.

TOM S. on

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Expensive, but worth it.

Vivek V. on

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good

David S. on

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Matt did a great job!

Mitchell W. on

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Water leaking from AC pipes. Blankets on hallway floor to aborb water.

imani b. on

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Great service

FELICIA B. on

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It would be great to receive discounts for store items when you have a storage unit with up to date payments.

Richard B. on

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Great services at competitive prices.

David S. on

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Exceeded my expectations

wilma w. on

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They never answer the phone in the office

Brian C. on

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Staff was great, Very helpful...

delbert c. on

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Totally free month of storage. I was out before 30 days and paid nothing.

Brian C. on

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The staff was extremely friendly and helpful! Everything went as smooth as it could.

Abigail L. on

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Cleanest storage unit I’ve ever rented from.

Anthony M. on

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The move in and move out and the e-payment all were convenient.

Francis C. on

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Very helpful staff.

Daniel C. on

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My car battery died after parking at this facility. The staff were kind enough to give me a boost to get me going again. Thank you! Great service!

Abigail L. on

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Cleanest storage unit facility I have ever rented in. Entire team friendly and professional. So glad I found this place- has made my complicated move a little easier to handle.

Dustin W. on

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The staff went above and beyond to help us. If I need storage again, I’ll be right back to this location.

Tamika S. on

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I would have given an excellent rating if it were not for the facility limiting access to units until 10p/11p. This really needs to change and is likely to stop me from being a repeat customer

Lisa E. on

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Very Pleasant experience.... I would absolutely use them again.

Michele S. on

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very nice facility. I had no issues while storing my mother's belongings there.

Sabrina B. on

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I love it and was satisfied