Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh North Shore

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Donald T. on

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they were fast courteous and friendly and very informative. I'd go back there again and recommend it to anyone

Jennifer B on

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This was by far the best experience I have had with a U-Haul company. Very helpful staff and easy to access. Highly recommend.

Katie B on

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Vince, Rich, and Chris made the entire moving experience a breeze and were great to work with. I would definitely recommend this location for any of your moving needs.

Thomas G. on

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Customer did not leave a comment.

Johannes T. on

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Cockpit is dirty and smell like cigarette!. I wish there is a choice of non-smoking truck.

Charlet S. on

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Chris and the other young man who pulled the van around and had it ready for me were great associates! They were extremely pleasant, friendly and professional during the process and the main reason I would refer anyone to this uhaul location again! Please thank them for their outstanding customer service!!!!

Doug D. on

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Even though they switched truck pickup locations on me, at least they provided a weeks' notice before doing so. Although it was a little further out than I had initially planned, this particular location was nice, clean, and had all of the supplies we needed for a successful move. Other than the changing of locations, everything else went smoothly and according to plan.

Adam C. on

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I just wanted to comment that my experience was really great at this location. I've rented a motorcycle trailer for them two times. I missed my reservation, and they quickly told me over the phone whether or not the trailer would be available. Pick-up took no time at all. Very nice, professional kids working there. Thanks very much, Adam.

Keegan H. on

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Christopher Woodard provided really great customer service. He is a competent and personable young man.

ROBERT L. on

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Jessica P on

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Fantastic.

Norm F. on

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Everything was perfect , friendly , professional and clean !! Ted and staff were always helpful and knowledgeable, The BEST !!!!

ERIC V. on

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Tony was great ???? you guys are the best.

Michael B on

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Ted is a great GM. Very attentive to the customer. I would recommend this facility specifically because of him.

Justin H. on

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Matthew S. on

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Vince and Chris were both incredibly helpful! Overall, my experience at this location was very positive. 5/5 stars.

Samuel S. on

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Bradley was great.

dylan d. on

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Brad Mankey, the U-Haul representative who rented the truck to me, was courteous and helpful throughout the rental and the return process. Customer service people not just at U-Haul but for any business could learn the right way to do the job watching the way Mr. Mankey conducts transactions. I do not remember the name of the woman I spoke with on the phone to reserve the truck, but she was just as helpful. Thank you. Dylan DiRenna

Katie S. on

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Super efficient and easy to get to location. Brad was outside pulling up our reservation to check us in before we had even turned off the engine! Great experience.

dozie o. on

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I have already referred a friend to this Uhaul location because this place was great! Very clean, quick service, and Bradley's suggestion for a van instead of pick up was SUPER CLUTCH with our "Pittsburgh Weather."

Dezire C on

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The two gentlemen are very nice and helpful.

Elizabeth B. on

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I rented two different trucks this week from this location, and the service was outstanding. We needed them last minute and everyone was so helpful. I spoke with Brad Mankey over the phone and when I returned my equipment and he was super pleasant and professional. Would absolutely recommend this team to anyone else looking for moving solutions. Thank you so much!

Dawn M. on

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The truck seemed out of alignment while driving it. So it was a bit difficult to drive. Other than that it was fine. Also have web discounts more often. I had a cheaper price the week before I scheduled. But overall it was a good experience.

Teresa S. on

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Really loved the quick friendly service

CINDY P. on

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Excellent experience! Thank you!

Westley P. on

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Amanda C. on

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This new location is awesome - easy to find, really clean, and big! Brad was awesome and helped us out a ton! I will definitely be recommend this location to friends and family in ned of a UHaul.

KEITH H. on

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milton N on

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Great service!

WILLIAM S. on

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There's nothing to improve unless you're prone to wanting to throw out a red carpet as customers arrive, lol. I've recently rented a cargo van and on a separate occasion rented a dolly. All team members I encountered were professional, friendly, and get you in and out quickly. Oh, and my rentals we're both in tip-top condition! I highly recommend this location. Thanks, Bill OK

Milton N. on

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The two Young men that assisted me did a fine job. Very professional and patient.

james b. on

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MIKE S. on

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Brand new truck. Friendly staff in office and when dropping car off. Very fast service.

RICHARD R. on

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nancy h. on

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The U-Box was very efficient for my needs from location to location. I couldn't be happier! Thanks!

Patricia V. on

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The gentlemen at this location were so incredibly helpful. They seemed to actually enjoy doing their jobs. This is the kind of customer service I have always come to experience with UHaul...well, until I dropped the truck off.

Barbara B. on

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RANDALL H. on

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charles e. on

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ALQAHTANI R. on

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David W on

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Christopher Vince. Was very helpful to me and I highly recommed these 2 young men, with all your moving and storage needs. Thank you, David M.J. Wood.

CALVIN S. on

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Colin C. on

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Excellent customer service. I've used this location in the past, have always been please with how I was treated. Someone is spending time with the employees, training them to be friendly and helpful without sounding like they are just going through the motions.

Laurence C on

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Nothing could be improved on.

robert b. on

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Staff left no stone unturned. I have never used u-haul and immediately after pulling up to the lot I was greeted at the front. Staff kindly and patiently answered any questions I had

Barb B. on

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I liked the quick check in and check out

Sara P. on

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Scott G. on

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Keep Vince, Rich, and Tony around. They are great.

Duane S. on

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So the guys who was workin at this location were very helpful as I was running late and they kept the store open long enough for me to pick up the truck, but on another note, when I arrived and spoke with the employees, I informed them that I would be moving appliances like a stove, refrigerator, washer, and dryer. The only reason that I didn't have a good experience is because they gave me a truck with no loading ramp and a broken appliance dolly!!!! Now I have a strained back and possibly nerve damage to my neck because I had to lift everything up off the ground to get it into the truck!!!!

CLARE L. on

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Always a great experience. The 2 young men that helped me where great. Sorry i think it was Chris and Julian??I'm bad with names

Brandi T. on

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I cant remember the young mans name that waited on me...I believe his initials were BM or TM....the same last name as the General Manager whose cards were on the counter. He was really efficient and polite.

Abigail H. on

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Employee Christopher Woodard was very knowledgeable and had excellent customer service skills. He helped us extend our rental period at pickup, which lessened our worries about driving on 28 in the snow. Upon return employee Brad greeted us immediately and had our total in seconds. Great employees, great experience, will definitely use this location again.

KIMBERLEE H. on

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The customer service person was very nice Keyman the western Ave location.

Jacqueline K. on

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No issues.

Willis G. on

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Customer did not leave a comment.

Nicholas M. on

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Vince and Chris did a great job.

CALVIN S. on

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KEVIN T. on

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Steve C. on

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donald k. on

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Rick C. on

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place and people were terrific, truck was a dump

SALLY T. on

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Jack M. on

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Nothing. Everything was great!

Lisa W. on

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The van smelled heavily of cigarette smoke. Otherwise clean. Vince and rich were fantastic. They were polite and friendly. Ma'am and sir and everything. Such gentlemen!!

carl r. on

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ed p. on

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William S. on

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Great cargo van, and ALL employees very friendly and professional.

Jan O. on

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Very friendly staff. Very clean and organized location. Plus we got a gas discount.

KARL L. on

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Customer service was excellent. All owners should be more like Ted. When I asked about the amount of gas that may have been in the tank when I picked up the truck, he gave me 10.00 reimbursement. (I had driven only 25 miles but the truck took 8 gallons of gas)

jeffrey c. on

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staff at pick up and check in were both very professional. made sure process was clear and asked if I had any questions/needs they could assist with.

DANASIA N. on

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Andrew P. on

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Best uhaul location I have ever seen. Employee who checked me in was phenomenal!

megan p. on

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I use these guys all the time and never had a problem!! They are awesome!!

theopen d. on

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Staff were super helpful and accommodating. Allowed me to change size of truck. Helped my friend when her car battery died in the parking lot. They were awesome and I will always come back here! Also, I heart the Ford Transit vans - great option!!! You guys rock, Thanks so much. ~Melissa

ROGER M. on

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Gina S. on

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Abigail K. on

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Brad was amazing, he had the biggest bulge.

Allison H. on

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STANLEY L. on

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The sat mornin people were great and they really care about detail

SUZANNE M. on

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jon r on

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The staff was great.

DOUG K. on

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Clayton H. on

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Richard was a nice young man and all of the guys he worked with were very courteous. You hired a bunch of good young people and trained them well. Thanks.

CLINTON N. on

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Ryan K. on

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Andrew C. on

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I made my rental online for a 15' truck and a car hauler. Got my confirmation for those, but when I got my final letter a couple days before pickup, it had switched me to a tow dolly, which I absolutely didn't want. Luckily boat world had a couple of car haulers and fixed me up.

tai k. on

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Customer did not leave a comment.

Chris L. on

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I've honestly never had a better experience on Pittsburgh's North Side. The two guys that were working the day I made my reservation were helpful and overly friendly. The experience overall was great.

ROBIN Z. on

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AHMAD A. on

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The guy at the location was so helpful and gentle to us, he called a taxi for us and offered some bags to carry our belongings and have us inside the store from freezing climate.

John M. on

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CARA T. on

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More parking at this location.

MICHAEL P. on

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Melissa G. on

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todd g. on

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Manager Ted Mankey was an outstanding representative for your company. Very helpful and professional.

Shriram S. on

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Charles H. on

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william j. on

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ARNOLD J. on

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Everything was in good order including the individuals who waited on me.

Jennalee C. on

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Brad, Chris, and tony were all great. They help me every time I come in. Pat is also always great. The guys at this location all deserve a raise and/or promotion. Every time I come in they are always working hard and staying busy. Love this Uhaul location.

Charles M. on

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Friendly staff! Had me in and out quick...much appreciated!

lorraine d. on

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Glad that the manager didn't pressure me to give the exact time of pickup when I initially called, as I was still coordinating with family/friends to help with the move. Also, it was helpful to know that I could return the vehicle overnight and where to park it.

Rachel K. on

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Latasia M. on

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MAX Z. on

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These guys were awesome. I walked in without an appointment, they took care of was in and out quickly. The van was extremely clean. Over all best u haul experience I've ever had.

Carol J. on

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The staff was great; very pleasant and professional! They answered all my questions and gave me great suggestions. Thank you!

susan s. on

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My truck had a dirty windshield when picked up, and en route I found that the windshield washer did not work. The reservoir was full so it was either clogged or had a bad pump. I found another UHaul place to clean, but not repair it, but if the weather had been wet (in winter) I would not have been able to continue to drive without it.

Christine J. on

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dave m. on

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Johnell L. on

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Chris was awesome. Answered all my questions perfectly and quickly. Van was nice. Wish it wasn't so expensive though. Thanks Chris !

Zena G. on

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John J. on

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MICHAEL M. on

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Always a good experience.

Kim D. on

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LESLIE C. on

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Fantastic staff! Fantastic service! Fantastic rates!

Nicole F. on

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eddie b. on

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Alexander M. on

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Chris and other staff member at the time were extremely efficient. Double checked all online reservation information to ensure that I had everything that I needed. I had the utmost confidence from picking up my rental that the drop off would be just as smooth and without issue.

Arnold J. on

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John S. on

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Everyone and everything was awesome.

james s. on

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Brad provided us with impeccable service, had extra dollies to add to our order at last minute, & easily had adequate staff to make returning the truck expedient. Definitely a 10/10 experience. Jim Sollosi

Lauren C. on

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Very great representative and great customer service!!! Very satisfied with the service

raven r. on

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Vince B. & the other guy was extremely friendly & helpful!

Greg J. on

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Nothing needs to be impoved.The guys that work on Sunday morning, Did an excellent job.I was very impressed.

JOHN F. on

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Joanne W. on

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Vince was very helpful. Kudos to Vince Great job ;)

GREG K. on

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Nothing. Everything was fantastic.

LINDA K. on

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STEPHEN S. on

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dyrue m on

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i had a goo experience

Lardessa F on

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Staff was not helpful did not explain anything to me set up my account for automatic withdrawal without telling me .. not satisfied at all with service

Iryna S on

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It was excellent

Dorothy p on

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The associates both Bradley and his teammate were very patient and walked me through and made sure I was completely comfortable

Adam S on

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The store associates were incredibly helpful!

david d on

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This is my second time using the facility and I found both the staff and facility an excellent experience.

ANGELA W on

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Everything was flawless. Thank you.

KYLE H on

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Very well maintained facility -- staff is extremely helpful and friendly. Nicest U-Haul location I`ve ever dealt with.

ALAN P on

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Excellent !!!!!!!!! in all above.

Heather P on

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Staff was very quick to help us out. Very friendly.

chris c on

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Chris and two other staff members working on 9/4/2016 were terrific. Smart, competent and very polite.

CAROL ANN R on

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The facility is well kept and safe. The employees are most helpful.

REBECCA W on

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The rep who helped us was very customer oriented and friendly. It was a pleasure to visit, and we were very happy with the facility for our storage and UHaul rental needs! Thanks.

ginger b on

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For price, service and convenience this experience could not have been beat. I have already recommended Ubox to someone else. Very happy with my experience.

DAMETA S on

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Bradley Dave Vincent were very helpful with this process which made my strenuous move a little less strenuous.

ALAN B on

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Brad was great...awesome customer service!

LINDSEY N on

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Dave and Ted were extremely kind and helpful.

PADDY M on

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Please call.7067992992.Cannot say enough good about Western Ave.,Savannah,and Nicky but Pleasant Hills and corporate I have issues with.

DEBORAH D on

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Very helpful and pleasant to deal with

ANTHONY D on

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Staff was wonderful and helpful at all levels. Extremely positive experience

PATTY M on

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I am NOT Patty Morrell!! There`s no way to make you stop either. Every reply email address from you says it`s not monitored. Please remove plmorrell@gmail.com as this person`s email address!

Araceli H on

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The staff members went out of their way to assist us.

KEITH C on

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The service in this store was the best I have had at any Uhaul, ever.

MARIA D on

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This was one of the best customer service experiences that I have ever had. Brad is wonderful! I really appreciated all the time he took to make sure I had everything I needed. Thank you!

JARED R on

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Why isn`t access 24 hours? All other places are.

MAUREEN L on

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Staff was very accommodating, and very patient as we kept setting off the alarm.

PATRICIA D on

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Really great staff - helpful and friendly!

ALEX R on

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Impressed with how clean the facilities were. Two staff on duty on 6/16/16 at 6pm very helpful and customer oriented. Positive experience future storage needs will be at this local.

MERLE L on

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I have used uhaul for all of my moving/storage needs in the past but this was easily the best branch I have encountered. Excellent staff, incredibly clean site and a wide variety of trucks for rental.

MERLE L on

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The entire experience was great. Most helpful staff I have encountered through your company.

SCOTT D on

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I got a truck and a storage space with 24 hour access in under one hour, without reservations. Thanks U Haul

JARED R on

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The guy who helped me - Vincent or Vince I think was his name - was great. He directed me while backing up...what a life saver!

ANGELA W on

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Dave was wonderful. Thanks!

TAMAKA S on

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I would recommend this uhaul to my family and friends. It was very clean and very good customer service.

ASHLEY R on

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Thank you guys128536128536lol

KYLE H on

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The staff was extremely helpful and really went above and beyond to help me. I appreciate the help I received from Vince, Bradley Mankey and Ted Mankey.

ERIN M on

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Brian and Dave are the nicest kids! I use this facility a lot. Ted is nice too!

THOMAS M on

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Rich was very helpful and explained the process thoroughly with an efficient transaction. The key card for after hours access was not working when I returned later that day.

MANCHESTER ACEDEMIC C on

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Excellent location and even better customer service!

BRANDON K on

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The manager really goes above and beyond! Thanks!

MANCHESTER ACEDEMIC C on

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I couldn`t have asked for a better experience. Manager Ted Mankey was kind, professional and efficient. Vince was also wonderful in helping w/ my unit. I recommend this location above any location.

STACY W on

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This was my first experience with pId storage space. This site was awesome owner was very helpful along with his staff. I would highly recommend to othersand I have.

KAREN H on

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I had an excellent experience when renting a storage locker. The manager was was very friendly. Facility was very clean and easily accessible. The one month free special sealed the deal! Thank You!

DEBBIE K on

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I was looking for 5 wide and 10 long. I signed up for 5x5x10 for 69$ on line. Based on other listings, I thought the 10 was length. It was height! I had to double my budget. I was disappointed.

KIM H on

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I was pleased with the services.

TRANESE C on

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Everyone was very friendly and helpful.

WILLISHA P on

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Every one was very nice and the price was in my price range so i would use this facility again if i had to

JASON H on

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You have a wonderful staff!! We appreciate your fast and, efficient service! Well done guys!!

DAVID W on

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Clean storage area, convenient restroom facility.

TOR L on

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Customer Service was fantastic and the staff was always helpful with anything I needed.

MALINDA M on

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Thw gentleman there were very friendly and professional

ROBIN R on

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Very friendly really helped me alot the store n storage very clean

SCOTTIE J on

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Manager ted was very helpful to me. Thank you for helping me out in a time of need.

LISA J on

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Only limitation 24 hour paid access will be made available

KELLY K on

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Overall great

DEBRA S on

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I have nothing more to add.

GEORGE W on

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Staff was outstanding, I believe their names were Adam Brian. Facility was in excellent condition. Very impressed, you`ve gained a loyal fan.

ADAM C on

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Ted and Bradley were very professional and nice. Great Staff and Facility.

DAVID B on

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Best storage facility I`ve used. Helpful, friendly, clean and safe. What more could you want.

JAMES F on

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Excellent overall experience.

THOMAS D on

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Great staff, clean facility, easy to get to from just about anywhere. They even helped me locate a truck for rent from another location since they were booked! Definitely will use them again.

PATRICIA D on

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Bradley was great to work with: efficient, helpful, friendly.

BECKY H on

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DAVID B on

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Great staff and facility. Best I`ve seen in 6 moves across 4 states. Friendly and helpful staff helped with complicated 2 state one-way move with car trailer and storage. Highly recommended.

ELIZABETH Z on

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Excellent customer service, very pleased with my experience so far!

PATRICIA T on

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The manager Ted was fantastic. His crew was always very attentive. I have rented a truck twice and used the starage facility as a holding place for my move. Beautiful clean facility trucks.

LEAH S on

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Everyone at uhaul north shore was so helpful! I rented a truck and unit and the process was quick and easy. I would recommend anyone moving in the Pittsburgh area to use your location!

ANNETTE S on

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it was the best compared to storage express on campbells run road

MARLENE P on

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Chris, Brian and were all very professionaal in helping me with my moving