Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore

4,973 reviews

1200 Western Ave   Pittsburgh, PA 15233
(On the North Side of the West End bridge 1 block from Rivers Casino/Heinz)

(412) 265-1119

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 265-1119

1200 Western Ave
Pittsburgh, PA 15233
(On the North Side of the West End bridge 1 block from Rivers Casino/Heinz)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

george R. 
Rating:
5.0

Bradley and Blake are awesome. Perfect customer service and the truck is in excellent condition. They made everything I needed an easy and smooth process .

Darein C. 
Rating:
5.0

Customer did not leave a comment.

paris A. 
Rating:
4.0

Customer did not leave a comment.

Sara D. 
Rating:
5.0

Reimburse for over full of gas.. atleast a flat rate!!

Tammeka D. 
Rating:
5.0

From my experience nothing. I met Brandon in Pittsburgh very helpful I was in and out in 10 minutes. Great experience.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

brad J. 
Rating:
5.0

Honestly the whole experience was great. Brad was such a huge help and made sure I was well taken care of. I only come to this uhaul for this reason. AmazIng service and great people.

Devin B. 
Rating:
5.0

Try to schedule rentals an hour apart I ran into some problems and had to rush return because next rental was for exact time mine was due back so we had to hurry back which could possibly be dangerous other than that very happy with UHual

Amy K. 
Rating:
5.0

Customer did not leave a comment.

babatunde S. 
Rating:
5.0

It was good. If the location had customer parking it would've made my experience better.

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Jayla was so helpful friendly and such a great happy personality. She was so welcoming got me in and out. It's always nice to deal with such good customer service. Keep on smiling Jayla

Jennifer D. 
Rating:
5.0

Everyone was so nice and helpful at this location. We had quick service, the truck was ready on time, and they were able to make sure we had everything we needed or our move.

Samantha L. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Nice people there

James P. 
Rating:
5.0

I rent from this location frequently and I'm always pleased with the care and attention. The facility is clean, the staff is helpful, Blake and Brad are always very professional and helpful. I would highly recommend this location to anyone looking for equipment or truck rental.

KERRIE LEIGH R. 
Rating:
5.0

The truck was super clean and the crew was very friendly. I will be getting my storage unit here!

sam B. 
Rating:
5.0

Jayla was wonderful. She was helpful, accommodating and friendly.

Kimberly V. 
Rating:
5.0

Customer did not leave a comment.

Kerrie R. 
Rating:
5.0

Blake was very friendly and helpful, positively made my day.

Hong L. 
Rating:
5.0

I originally made a reservation for a unit at the Oakland facility. Rayshawn, the general manager at the Oakland facility explained the situation and was extremely accommodating and assisted with securing us a unit at the North Shore facility. Upon arrival, the facility was extremely well-kept, clean, and organized. Bradley Mankey and Blake Drischler were very nice and helpful in the process of securing a unit and pickup truck at their facility. Specifically, Blake was amazing! He gave us a tour of the facility and showed us where the unit was and how to access the storage facility. Blake was extremely receptive to questions we had and cleared up all confusion and concerns. I cannot rave about Blake enough.

Skylar L. 
Rating:
5.0

Blake and Mike were so helpful and patient with me! They're outstanding!

NyAra W. 
Rating:
5.0

Nothing it was good… Blake brad and Calvin are the best employees they should have their own stores

guy P. 
Rating:
5.0

Staff great

James H. 
Rating:
5.0

Everything was great!

Marcia B. 
Rating:
5.0

Great as always

Moses O. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Calvin and Brad were very helpful I appreciate their service explained everything very well did their job above and beyond thank you

James L. 
Rating:
5.0

Customer did not leave a comment.

Rickey M. 
Rating:
5.0

The two guys were great adjusted mirrors and sent me on my way.

Marianne P. 
Rating:
4.0

The truck smelled like an ashtray. It was clean otherwise. The staff were super friendly and helpful.

Ivan R. 
Rating:
5.0

Mike and Blake were extremely helpful and explained everything perfectly.

Matthew C. 
Rating:
5.0

Brad, Blake & Calvin were extremely helpful. They stayed in contact with me to make sure that my reservation and rental went smoothly. I would highly recommend them.

RAY H. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Blake and Mike were great!

Gina M. 
Rating:
5.0

Blake was a huge help.

Wesley F. 
Rating:
5.0

Blake and the manager on duty were so kind and accommodating! I was very stressed and they made this process the easiest and most pleasant part of my day. I was definitely very satisfied. I will absolutely return and recommend!

Carly S. 
Rating:
5.0

Katlyn and and Brad were so nice and friendly! I've been to every uhaul center in Pittsburgh and this was the best one. They were kind and we checked in and out so quick. No waiting. Thanks for being so attentive.

Kaleigh S. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH Z. 
Rating:
5.0

This location was outstanding to pick up from.

Jason K. 
Rating:
5.0

blake is great

Hayleigh W. 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Aside from the computer system taking 20 minutes to complete our rental agreement all of the employees working that day we're very accommodating. Jayla. Nick. Calvin. Brad. Blake. And Mike

debbie B. 
Rating:
4.0

Customer did not leave a comment.

Marlice L. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer service was very good Calvin, Brad and Nick were helpful and nice.

Kimberly V. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

The best service and so thorough. She was amazing

Joel T. 
Rating:
5.0

Brad, Blake and the team are always so friendly and accommodating! They make it so easy I keep coming back!

Josh P. 
Rating:
5.0

Customer did not leave a comment.

Diamond T. 
Rating:
5.0

Bradley is awesome. Keep that guy around. Great customer service and was looking out for me because I overpaid for something I was unaware of from my reservation I made without the help of a uhaul rep.

Richard H. 
Rating:
5.0

Blake and Calvin were extremely helpful

MARK M. 
Rating:
5.0

Everything was wonderful I could not have asked for any better service. Everyone was very helpful and polite.

wayne M. 
Rating:
5.0

Over the last two weeks my husband and I have rented three vans. Brad and Blake have been extremely helpful, polite and kind. We will be back as this is such a great convenience when in need of a larger vehicle. The Western Avenue location is doing a great job.

wendy M. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

The staff was friendly and informative, made eveything easy.

Adam B. 
Rating:
5.0

This location is great. Staff is very helpful and equipment is ready on time without long wait times. Bradley M was particularly polite and helpful on my last visit. They do make it as easy as possible

SARAYU G. 
Rating:
5.0

Great service as always

Moses O. 
Rating:
1.0

My original location contract on day of rental (Washington Blvd, Pittsburgh, PA) failed to place keys in the 7/24 lock box forcing me to find a new location and a new vehicle. I will never rent from U-Haul again unless I am somehow compensated for this fiasco.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Michelle V. 
Rating:
5.0

Agent Blake was very courteous professional and helpful both times I needed assistance

Olivia B. 
Rating:
5.0

Blake had amazing Customer Service! Made my Day. I would 100% recommend that UHAUL place to a friend

Cheyton P. 
Rating:
5.0

Blake was very friendly and helpful

Chad C. 
Rating:
5.0

Very easy , in and out. Everything explained well. Employees very nice people. Would highly recommend.

WILLIAM G. 
Rating:
5.0

They went out of there way to make are experience very easy since we were in a new place

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Kaitlyn and Brad were fantastic, they took great care of me and helped me get on the road.

Ethan W. 
Rating:
5.0

Customer did not leave a comment.

Roshni B. 
Rating:
5.0

Staff was 5 stars!!!

Adam B. 
Rating:
5.0

Drop off was easy and was. Very friendly staff

Gigi G. 
Rating:
5.0

Customer did not leave a comment.

Josh P. 
Rating:
5.0

Nothing everything was good

Karen D. 
Rating:
5.0

I found nothing wrong. Everyone was kind, gracious and friendly. Could not have been happier.

wayne M. 
Rating:
5.0

Easy pick up truck rental for us to move a large item a short distance. Reasonably priced and friendly service. Thanks

Jessica S. 
Rating:
5.0

Brad & Blake were great

Alex C. 
Rating:
5.0

Excellent service and employees, thanks!

Johnathan W. 
Rating:
3.0

Customer did not leave a comment.

GREGORY K. 
Rating:
5.0

Customer service representatives were very friendly and accommodating. Our rental truck was ready as soon as we arrived with all the add-ons that we pre-selected. Would definitely recommend to anybody nearby who is moving.

Vince B. 
Rating:
5.0

Quick, courteous, convenient.

John F. 
Rating:
5.0

Overall, the mgr and team is very friendly and knowledgeable regarding storage and packing items. Price reasonable. Will use in future.

chris D. 
Rating:
5.0

Nothing to improve, but a necessity to call out Blake and Brad for how accommodating they both were in extending the rental when needed and also being there and available for repairs on the rental. Great guys, great service.

Javier S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Everyone was super helpful and friendly. The one woman associate went above and beyond with her knowledge with assisting in the process. The was an overall excellent experience!

William M. 
Rating:
5.0

Give blake and mike a rise they are great.

tanisha M. 
Rating:
5.0

The whole crew and Brad Mankey were very courteous and professional.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

MaryAnn K. 
Rating:
5.0

A team member by the name of Blake always make sure everything goes smoothly every time I come in and purchase a U-Haul and I come in about every other week and it's always a good experience quick simple and easy. And I just want to thank Blake for the outstanding customer service.

Markus P. 
Rating:
4.0

Customer did not leave a comment.

Lance K. 
Rating:
5.0

The woman who checked was tremendous - so smart and so professional and efficient.

Kurt G. 
Rating:
5.0

Customer did not leave a comment.

Lorraine E. 
Rating:
1.0

The registration person didn't have the correct information, and he seemed confused that it was a one-way rental, despite the fact that I entered it that way, and confirmed it on the phone 2 days before the rental. He said that the computer was acting up, and that "the people on Ohio could fix anything that might be wrong".

Mark H. 
Rating:
3.0

Customer did not leave a comment.

Shaterra G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Byaundaombe W. 
Rating:
5.0

Excellent service

Justin V. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE F.  |  Overall Experience 
Rating:
5.0

Highly recommend Blake great worker

SHATARAH D.  |  Overall Experience 
Rating:
5.0

Blake was very helpful and thorough with the entire process.

CHAD C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jamie S.  |  Online Move In 
Rating:
5.0

I really appreciate the ease of use, easy access, security, and cleanliness of the storage facility. The staff was always friendly & helpful. I would definitely use again and recommend to others.

Janese J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mychal m.  |  First Impressions 
Rating:
5.0

He was very thorough, pleasant, made sure I got the best deal for my situation. He made this a very easy process for myself because I have never rented a storage unit before and wasn’t quite sure how it worked. I was very happy that I went with you Hall because of the customer service piece

Yolanda B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Katlyn T.  |  Overall Experience 
Rating:
1.0

You have until Feb. 02, 2022 to find my stuff, all of it or you shall owe me seven-fold. Call me at 831.348.2281 when my property is available for pick-up. Shawn Butchko

Shawn b.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dagon J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nikki a.  |  Overall Experience 
Rating:
5.0

Excellent Customer Service with Storage needs and Truck Rental. Brad and Staff are always professional, well knowledged and friendly. Thank you.

Alaine M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

denele b.  |  Overall Experience 
Rating:
5.0

Good job

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA I.  |  Overall Experience 
Rating:
5.0

Blake made sure everything was good to go for me and made sure I got the best deals.

Charmayne C.  |  First Impressions 
Rating:
5.0

Everyone here was very friendly and helpful. The place is clean dry and climate controlled with options to choose from. Highly recommend the staff and place.

shane a.  |  First Impressions 
Rating:
4.0

The facility was very clean and convenient the only reason I didn't give it 5 stars was because there are giant polls in the middle of some units. I had the smallest unit for 75$ a month and the 1st one I had had a huge pole in it. The staff changed it for me after a couple weeks though, so I'm grateful for that. I'm not sure why they would even try to rent out those units. Other than that I'm satisfied and I would come back if I need to.

Jaclyn O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
5.0

Bradley is a good manager he's awesome at what he do he l help me through all my needs through this pandemic using your U-Haul

Rhonda M.  |  Overall Experience 
Rating:
5.0

N/A

mona w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rozina m.  |  Overall Experience 
Rating:
5.0

There were issues with fitting my motorcycle into the selected locker, but Blake did a good job of solving the problem.

Daniel K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamaal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanna K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles A.  |  Overall Experience 
Rating:
5.0

Kate is absolutely wonderful, really knows what she's doing. Along with everyone else at this location, job well done

Jayla W.  |  First Impressions 
Rating:
5.0

Sandy, Brad, Blake, Mike, Teryn, and Tony are all so wonderful. Thank you all for the help!

Jayla W.  |  Overall Experience 
Rating:
5.0

Thank your Bradley Mankey for all your help and patience with me. I wish we could fine alot of people like you.. May god bless you and your staff!!

MARIA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful and nice.

DONNA I.  |  First Impressions 
Rating:
5.0

Good facility & great people

RENEE H.  |  Overall Experience 
Rating:
5.0

Here's a good review love you guys @29

Jayla W.  |  First Impressions 
Rating:
5.0

Excellent Customer Service

Pamela S.  |  Overall Experience 
Rating:
1.0

Horrible rats had to throw my furniture away

tanya t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L.  |  Overall Experience 
Rating:
3.0

Anyone could walk into the storage area without entering a code during the day via the main sliding entry doors. Other than that, everything was fine.

gregory l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald H.  |  Overall Experience 
Rating:
5.0

I’m not big on writing reviews but gotta say, these guys were so great to deal with. I talked w 3 different employees at different times & each one was extremely professional, thorough & helpful. Everything is clean & well stocked and, as of right now, not one complaint. I have used them before, so I’m a repeat customer..I don’t do that if I’m unsatisfied. ✋🏼✨

Susanne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  Online Move In 
Rating:
1.0

Trying to make me extra money and i used it for a week and a half before i found my new house.

LAMAR M.  |  Overall Experience 
Rating:
4.0

The sliding doors should remain accessible through regular hours.

CHRISTOPHER J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazmyn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita B.  |  Overall Experience 
Rating:
5.0

I was well pleased with staff and the cleanliness of it … and I would like to thank you all for your service .

lawanda h.  |  Overall Experience 
Rating:
5.0

High class place very well run. Staff is always very helpful! Never have I ever seen just one person doing one thing. If they aren’t super busy all of the employees who can chip in to help with whatever is going on. Those are happy employees and it shows

Kristopher H.  |  Overall Experience 
Rating:
5.0

Fantastic! Bradley and his staff are helpful, courteous, and friendly!

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neal L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Schazz L.  |  First Impressions 
Rating:
5.0

The young lady that waited on us was very helpful and explained how everything worked. She was very pleasant and friendly.

Rita B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neal L.  |  First Impressions 
Rating:
5.0

Recommend always keeping accessible drive open to facility. Sunday morning before office hours, trucks were blocking access drive. I could not drive truck into facility to collect storage items until staff cleared trucks. Staff were great and helpful!

Bradley D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  Overall Experience 
Rating:
5.0

Brad was great to work with and will recommend him moving forward when moving.

William W.  |  Overall Experience 
Rating:
5.0

I could not have asked for a better experience. The staff was helpful and friendly and the facilities were spotless. Perfect 10!!

Ernest W.  |  Overall Experience 
Rating:
1.0

The worst experience I’ve ever had moving into a storage unit there was no where to park I had to use the dolly an walk from the entrance of the store to the storage units all there trucks where all over the place. It was very un professional and made my experience a horrible one.

Jerna H.  |  Online Move In 
Rating:
4.0

Wish I had known that it would be closed beforehand, but manager Bradley was super helpful and put all my things in the storage unit once the facility opened the next day

Jacob M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jaclyn G.  |  First Impressions 
Rating:
1.0

After I was falsely reserved a unit at a different facility online, I was told this facility was the only one available after I showed up to the originally reserved unit with a full truckload to store… This unit is a good distance away from my intended unit, making it inconvenient to use as needed and desired. Plus, I still had to pay for the extra miles that were put on the uhaul truck rental… which, looked, smelled, and felt like it was not cleaned or sanitized for a couple of years (should not be the case during a pandemic…). This all happened after I was sent to the wrong facility to pick up supplies. Luckily that location had what I requested, but I purchased and opened a lock that was not needed, because the unit I was eventually sent to had free locks… Overall, I will try my best to not use or recommend uhaul moving forward.

Nathan P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sue O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  Overall Experience 
Rating:
5.0

Very helpful.

CANDACE W.  |  First Impressions 
Rating:
5.0

Bradley was terrific - pleasant, professional, all things a customer would want! Great experience.

Ernest W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David O.  |  First Impressions 
Rating:
5.0

Every single staff member was beyond helpful and kind. Each one went above and beyond and so glad to have picked this storage facility!

Katlyn T.  |  First Impressions 
Rating:
5.0

Pleasant experience and personable staff. Blake assisted me with my equipment return and was very helpful in explaining the last steps of the rental process and ensured I was satisfied with rental. Will recommend to friends and family for sure

Ronald V.  |  First Impressions 
Rating:
5.0

Storage at this U-Haul facility was great. The staff went out of their way to make sure that our storage experience went smoothly. I would use this facility again.

Karen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malaysia S.  |  First Impressions 
Rating:
4.0

Staff need training for better customer service

kingsley A.  |  Overall Experience 
Rating:
4.0

It was the bomb 💣 I love it

Stevonia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
5.0

Manager ie excelent in his job. The staff Blake is very sufficient

DONALD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHELLI C.  |  Overall Experience 
Rating:
5.0

Blake was great to work with!

Edward H.  |  Online Move In 
Rating:
5.0

Very clean!!!

Debra D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William E.  |  First Impressions 
Rating:
5.0

Rented a 20’ truck in advance and long-term storage facility the day of my move. Both processes were very easy and convenient. Blake was very accommodating and helpful all day, and is extremely good at explaining how things work and shepherding the truck and storage rental processes to a great outcome for us. Most places generally do not have this level of customer service. I really appreciate it.

SAMUEL L.  |  First Impressions 
Rating:
5.0

You guys are the best storage place I've ever rented from. Your facility is spotless and your people are helpful and polite. If I ever need storage again I'll be back, and won't hesitate to recommend you to others.

christopher z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charona T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leslie L.  |  Overall Experience 
Rating:
3.0

I'll still recommend U-Haul but your service is awful, I'm simply giving this feedback because I am a Data Analyst somewhere and send surveys out a lot, I hope your data analyst will appreciate this: 1. On the last day of moving out, one of the guys on shift was very rude, he's a bit oldish. Talk to him 2. On another day, a Saturday, your staff was also rude because of parking at this facility. 3. Your main office sent a letter to my brother in Canada about my storage facility...you could have reached me via phone or email, I was paying you on time, why did you have to contact the secondary person on my papers as if I was running away from you? TOTALLY WEIRD! 4. I think the price is fair, just your staff is very rude sometimes. 5. Sometimes you call, nobody picks up.

Isaac M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharri t.  |  First Impressions 
Rating:
5.0

Employee blake was prompt professional and respectful and deserves a raise for his professionalism

travis c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randall e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria R.  |  First Impressions 
Rating:
1.0

The representative didn't explain the storage hours or access procedures or hours. I arrive Sunday even at 8pm to unload into my storage only to find out I had no access. Very unprofessional and time wasted because there was no instruction given.

Ana G.  |  First Impressions 
Rating:
5.0

The staff was superb!

Ginger U.  |  First Impressions 
Rating:
5.0

Shelton Bonton is rude , ignorant and disrespectful! He needs to go to a class to learn how to deal with people and different situations. I am not a child nor a young adult I rent from here all the time I send family members here. I donot appreciate the way he spoke to my mother , my daughter nor myself. I will be calling corporate . My husband one of the district managers of a billion dollar Corp. I know how to fix this problem. Just in case this goes ignored!

Tamara M.  |  Overall Experience 
Rating:
5.0

Rich is the man. Friendly and thoughtful service. If I started a business, I would hire him, from what I know.

Jeryl W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sepideh J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sepideh J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alice D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANNA D.  |  First Impressions 
Rating:
5.0

Very helpful staff and convenient hours. I highly recommend.

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole E.  |  Overall Experience 
Rating:
5.0

Thank You so much for the clean facility and professional staff. Will use your services again.

Alaine M.  |  Overall Experience 
Rating:
4.0

All the employees I encountered were really nice and helpful. The only complaint I have is the software at the register was awfully slow & my card info had to be manually typed. That made the transaction slow.

Candese W.  |  Overall Experience 
Rating:
5.0

Helpful and professional staff

Sean F.  |  Overall Experience 
Rating:
5.0

I have used storage all over the U.S. This facility is by far the cleanest I have ever used. The staff is amazing.

Sheena B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

erika l.  |  Overall Experience 
Rating:
5.0

The facility is well maintained and secure. The w Staff were extremely professional and helpful.

Sean F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

The customer service was very excellent the guys that help me that work at the store on Western avenue was exceptionally helpful and kind

annette m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia H.  |  First Impressions 
Rating:
5.0

Brad was lovely, he was very friendly and detailed that all my questions were answered before I could ask them. I would highly recommend you guys. Thank you.

INDIGO A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa F.  |  Overall Experience 
Rating:
1.0

My truck was towed from my house and my stuff was still in it. No one even contacted me. This was a very poor experience

andrea a.  |  First Impressions 
Rating:
4.0

Access in the parking lot is limited. I was in the building at my locker and when I came out, people returning their trucks locked my car into the parking lot. Luckily an off-duty worker was walking by and saw my dilemma and helped me out. He opened the building and moved one of the vehicles so I could leave. The facility and employees are great. The parking lot and vehicle access is not great.

Deena K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sydney C.  |  Overall Experience 
Rating:
5.0

It is nice to have your service and I told Mira preciate everything

mary h.  |  Overall Experience 
Rating:
5.0

Liked the availability of carts and size of elevator. Staff professional

Joseph T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Online Move In 
Rating:
5.0

Mr. Mankey should appreciate the staff he has as part of his team. They represent U-Haul very well! I would not hesitate to use U-Haul as my storage of choice again nor recommend it to family and/or friends.

william t.  |  Overall Experience 
Rating:
5.0

All the staff were amazing. Helpful, knowledgeable and hustling.

CHRIS T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geraldine W.  |  Overall Experience 
Rating:
5.0

Quick and easy service, just how I like it

David P.  |  Overall Experience 
Rating:
5.0

I love these guys! Management and team were all super helpful! I live in MD and stored my things here because I had such a pleasant experience the first time.

Marion B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernest D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sara S.  |  First Impressions 
Rating:
5.0

I will continue using the storage unit

CARMEN F.  |  Overall Experience 
Rating:
5.0

We had the best experience! The workers were so awesome, they even left water bottles for us when they saw we were hot. Clean facility and great staff

NATASHA B.  |  Overall Experience 
Rating:
5.0

Efficient, convenient, professional, clean. Liked availability of carts and size of elevator. Couldn't find the stairs though

Joseph T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Faye B.  |  First Impressions 
Rating:
5.0

I enjoy using U-Haul. Great service and nice facilities.

Adam B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA S.  |  Overall Experience 
Rating:
5.0

Shelton helped us to make the experience easy and made us feel right at home! We would recommend this facility to anyone.

NATASHA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie C.  |  Online Move In 
Rating:
2.0

I always use this location but this last time my experience was beyond horrible! We returned with a large load of heavy furniture only to be blocked from entering into the lot by a large U-Haul truck some idiot parked blocking the entrance. There was a woman and her family blocked in the other side and couldn’t get out. My husband and I had to unload the furniture and squeeze past the truck to walk or heavy belongings very far to get to the entrance of the storage units. Unbelievable! We were on time restraints and this really messed us up along with making us extremely overly exhausted. We actually damaged some of our furniture just from not being able to physically carry the stuff properly that far anymore. Highly disappointed! They need a better system.

LaNisha C.  |  First Impressions 
Rating:
2.0

Mice and their droppings everywhere. I have to buy a new bed because of the mice. I would not recommend anyone to use u haul on the north shore.

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

G.J H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pamela S.  |  Overall Experience 
Rating:
5.0

I truly enjoyed renting a storage room at this location. The staff is very friendly and professional. Storage is cleaned and well-maintained. The reason that am not renting is because I bought a house and now have space for my things.

Karina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina r.  |  Overall Experience 
Rating:
5.0

Great staff at this site. Very helpful in first meeting.

Nicholas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marrina P.  |  Online Move In 
Rating:
5.0

The manager was amazing and made this whole processes easier and cheaper! He has several male employees who were also extremely helpful!!

Alexa L.  |  Overall Experience 
Rating:
5.0

It was really storage-y

Brennan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn M.  |  First Impressions 
Rating:
5.0

The owner helped us out. He made the transition beyond easy. This was the first time I’ve ever had fun moving!

Kaitlin B.  |  First Impressions 
Rating:
3.0

The website is not very intuitive. I had to call customer service to complete the process. When I got to the facility the agent started to enter all of my information all over even though I told him several times that I had done this online. He asked for payment and then realized that I had paid online. I was never shown the entrance to the storage or anything else about the storage. I was also confused about the free month storage and/or the free lock. I ended up with the free month but had to purchase a lock.

Melanie B.  |  Online Move In 
Rating:
5.0

Fairly easy to learn and use. Great service and product. Staff was always helpful. The only negative was that the card reader to get into the storage facility didn't always work when I swiped. But sometimes it did. 🤷. I moved into a bigger place and no longer need the service. Overall, UHaul has a great service. Thank you!

Carl H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doris c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri H.  |  Overall Experience 
Rating:
5.0

Blake was amazing. He was very very professional, very knowledgeable was patient and very outgoing. He helped me with my ever need and walked me through the process of renting a truck as well as a storage unit. Showed me how to work everything every strip of the way! That’s a great guy that you have working there and I will request him everytime I come he truly is a asset to your company and hopefully he is rewarded for all his great work! Thank you so much Blake you have a loyal customer in me. When I recommend I will let everyone know to ask for Blake!!!!!!

Amber W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tenisha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley M.  |  First Impressions 
Rating:
4.0

The storage experience with U-haul was really good. Brandon was excellent is explaining everything we needed to know about the access to the facility and how to use access cards. Thank you!

Sinan A.  |  Overall Experience 
Rating:
5.0

Employees Mike & Richard very helpful perfect example of good customer service

Leslie B.  |  First Impressions 
Rating:
5.0

The hours available to access the unit were annoying due to my schedule, however there should be an option to have access after hours if your schedule is opposite or different of others.

Rusty M.  |  Overall Experience 
Rating:
4.0

The staff were very friendly and accommodating everyone I needed anything.

Cassandra L W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce p.  |  Overall Experience 
Rating:
5.0

Richard and the guys were more than helpful, getting an old man a unit very close to the door and backing the truck in. Great work.

Randall A B.  |  First Impressions 
Rating:
5.0

Your computer ripping me off, I returned the U-Haul parked it where I got it from, not only did I park it but I put the gas back in it which came up to ten bucks, I feel like I'm being ripped off,

donte h.  |  First Impressions 
Rating:
5.0

Your people are excellent to work with

loretta k.  |  First Impressions 
Rating:
5.0

Simple process, everyone was very helpful and made for a seamless moving experience.

Dan B.  |  First Impressions 
Rating:
5.0

Great customer service!!

Christine M.  |  Overall Experience 
Rating:
1.0

It was terrible! After traveling hours on the road the storage unit was blocked in. I had to leave truck overnight and my money was stolen. I still haven't heard anything. The mngr is very rude!

MARKELIA Y.  |  First Impressions 
Rating:
5.0

The customer service, application process and instructions on how to access the facility was handled professionally and with care. Thank you all.

Alaine M.  |  First Impressions 
Rating:
5.0

Great choice, very good staff

Timothy P.  |  Overall Experience 
Rating:
5.0

The guys that work there were helpful in getting me a spot near the door.

Erin M.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Holly C.  |  First Impressions 
Rating:
5.0

Clean and easy to access units with plenty of moving carts to transport storage items from the loading area to the units.

Victor W.  |  First Impressions 
Rating:
5.0

Very clean establishment . The staff was very helpful. It also was great to have my first month free.

Cassandra L W.  |  First Impressions 
Rating:
5.0

It was easy

Shyanne B.  |  First Impressions 
Rating:
5.0

The staff there. notably Brad, were helpful and informative. I recommend this location highly.

Joel G.  |  Overall Experience 
Rating:
5.0

Nicest and cleanest storage unit I've ever used. Well lit, dry, no signs of bugs or mice like other places I've rented. It even has a sparkling clean bathroom, lol.

rich b.  |  Overall Experience 
Rating:
5.0

The BEST U-Haul experience I have had. Bradley Mankey made the process easy and fast. The whole operation was more than I expected

Timothy P.  |  First Impressions 
Rating:
5.0

My experience with Uhaul was a exemplary experience each time an issue arose one of the guys lamar, calvin or richard went above and beyond to make sure all was well with my account and satisfaction.

Lisa P.  |  Overall Experience 
Rating:
5.0

Thanks

frank s.  |  Overall Experience 
Rating:
4.0

Everything was great but you need to do a better job with how you describe your promotions. Thought we were paying 19.99 for extra time to only find out after we were charged we were paying 39.99

Matthew M.  |  First Impressions 
Rating:
5.0

Michael was very helpful!!

Rael B.  |  Overall Experience 
Rating:
5.0

Your worker are the greatest worker in the world. I will make sure I tell everyone I know to come to the North Shore U haul. The y have respect and love and passion for what they do LOVE THEM THANKS

Jermaine H.  |  First Impressions 
Rating:
5.0

Getting in was easy and hassle free! Lamar Jones checked us in and even helped resolve an issue. He was extremely helpful and friendly! He gave us A+ service and explained everything in an easy way.

Olivia H.  |  First Impressions 
Rating:
2.0

Over charged me at the last min.

robert l.  |  Overall Experience 
Rating:
5.0

Each person took there time and actually showed me where everything is and step by step what to do when a situation might happen the one sales person gave me useful information about the storage space

CARMEN F.  |  First Impressions 
Rating:
5.0

Great place -- couldn't ask for better experience! Was a customer for about 3 years.

JOHN G.  |  Overall Experience 
Rating:
5.0

All employes have been helpful and efficient. Excellent

Paul S.  |  First Impressions 
Rating:
5.0

They guys were very helpful and friendly made the day even better as we were extremely irritated moving. Thank you all

Darren C.  |  First Impressions 
Rating:
5.0

I drove a 6x12 cross country from Oregon. The guys working that day Justin and ? We’re very helpful! I’d very much recommend this UHaul facility to anyone!

Peter D.  |  Overall Experience 
Rating:
5.0

Fast and accurate service. Explained everything well!!!

ernest d.  |  First Impressions 
Rating:
5.0

I leased a 5x10 storage unit for 3 years. The untouched household items had ZERO dust! This location is SUPER CLEAN and tidy. I HIGHLY recommend this facility. Great job!

Ebony C.  |  Overall Experience 
Rating:
4.0

Very clean and well lit

Sarah D.  |  Overall Experience 
Rating:
5.0

Like it

ruthvik g.  |  Overall Experience 
Rating:
5.0

everyone is always super nice

Jermaine H.  |  First Impressions 
Rating:
1.0

I could not access my storage unit whoch cost me a day of moving my belongings. I was block out and then blocked into the parking lot because of the lack of direction and instruction for parking.

deshawnna m.  |  First Impressions 
Rating:
5.0

Justin was super helpful and friendly!

Benjamin B.  |  First Impressions 
Rating:
5.0

Our storage move-in went very well with the help of Mike, Justin, and Lamar. Our total move took a few hours but they were very accommodating and helpful. We highly recommend this facility and reps.

QUR ANAH Y.  |  First Impressions 
Rating:
5.0

Service at this location couldn’t be any better. Great staff. We rent here all the time

Matthew P.  |  Overall Experience 
Rating:
5.0

Great service

Benmichael I.  |  First Impressions 
Rating:
4.0

Everyone we spoke with (2 people) was courteous knowledgeable. The entrance/processing area was clean and organized. The storage facility was clean and well lit.

Sean F.  |  First Impressions 
Rating:
5.0

Nice place and great staff. Our belongings were safe and secure.

Mitchell W.  |  Overall Experience 
Rating:
5.0

The guys at U Haul do great job here on the north shore...

James W.  |  First Impressions 
Rating:
5.0

Lamar and Brian were of great assistance. Excellent customer relations skills. "These dudes were awesome."

Saundra B.  |  First Impressions 
Rating:
5.0

The service I received was excellent. I look forward to continuingly doing business with u-haul .

lynnette d.  |  First Impressions 
Rating:
5.0

Rich and Lamar were a blessing after a stressful move!!! The Uhaul storage is the cleanest place I’ve ever seen! Thank you Rich and Lamar!

Paulette C.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

Jabril B.  |  Overall Experience 
Rating:
5.0

The guy who checked us in was very helpful and showed us how to use the ladder and how to lock the unit, great job.

Jeffrey L.  |  First Impressions 
Rating:
5.0

Great assistance very helpful

lisa p.  |  First Impressions 
Rating:
5.0

i love how everyone works with everyone they treat people with a lot of respect so whatever they r doing keep it up Rick And Mike a superstars love them

Jermaine H.  |  First Impressions 
Rating:
5.0

A great location and a very helpful staff!

Matthew P.  |  First Impressions 
Rating:
5.0

Customer service while getting a new unit was great.

rich b.  |  First Impressions 
Rating:
5.0

Thank you so much.

John A.  |  Overall Experience 
Rating:
5.0

They was very nice and understanding

shawntia h.  |  Overall Experience 
Rating:
3.0

The area is good and staff friendly I would recommend

Selumbo C.  |  Overall Experience 
Rating:
5.0

Quick and easy process. Pat was a big help. Nice clean facility too in convenient location.

mike d.  |  First Impressions 
Rating:
5.0

The location are in very good condition and the staff are friendly and helpful, I really enjoyed

Selumbo C.  |  First Impressions 
Rating:
5.0

Very very satisfied with the staff in particular, the guys in the store and Karen, the cleaning attendant.

Kathleen G.  |  Overall Experience 
Rating:
5.0

Cody and Mike were awesome... EXCELLENT customer service!

Kedralynn T.  |  Overall Experience 
Rating:
5.0

Good job

Broadway E.  |  Overall Experience 
Rating:
5.0

Clean storage Friendly helpful staff

Michelle H.  |  Overall Experience 
Rating:
5.0

they r always very nice i love to come and do business with uhaul

Jermaine H.  |  Overall Experience 
Rating:
5.0

This location is very professional and employees are extremely helpful. Great bunch of guys!

george d.  |  Overall Experience 
Rating:
5.0

For my first time renting a storage unit...the gentleman who helped me was very patient and kind. Even down to explaing about the green tag. The facility was Very clean.

Charlotte K.  |  First Impressions 
Rating:
5.0

I’m so grateful for the employee and the management of this company we appreciate everything that y’all did for me and my family ... I would recommend this facility to anyone who looking for Storage

Troi G.  |  Overall Experience 
Rating:
5.0

Fast professional service.

CARMEN S.  |  Reservation 
Rating:
5.0

Expensive, but worth it.

TOM S.  |  Overall Experience 
Rating:
4.0

good

Vivek V.  |  Overall Experience 
Rating:
5.0

Matt did a great job!

David S.  |  Overall Experience 
Rating:
3.0

Water leaking from AC pipes. Blankets on hallway floor to aborb water.

Mitchell W.  |  Overall Experience 
Rating:
4.0

Great service

imani b.  |  Reservation 
Rating:
4.0

It would be great to receive discounts for store items when you have a storage unit with up to date payments.

FELICIA B.  |  Overall Experience 
Rating:
5.0

Great services at competitive prices.

Richard B.  |  Overall Experience 
Rating:
5.0

Exceeded my expectations

David S.  |  Reservation 
Rating:
1.0

They never answer the phone in the office

wilma w.  |  Overall Experience 
Rating:
5.0

Staff was great, Very helpful...

Brian C.  |  Overall Experience 
Rating:
5.0

Totally free month of storage. I was out before 30 days and paid nothing.

delbert c.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful! Everything went as smooth as it could.

Brian C.  |  Reservation 
Rating:
5.0

Cleanest storage unit I’ve ever rented from.

Abigail L.  |  Overall Experience 
Rating:
5.0

The move in and move out and the e-payment all were convenient.

Anthony M.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

Francis C.  |  Overall Experience 
Rating:
5.0

My car battery died after parking at this facility. The staff were kind enough to give me a boost to get me going again. Thank you! Great service!

Daniel C.  |  Overall Experience 
Rating:
5.0

Cleanest storage unit facility I have ever rented in. Entire team friendly and professional. So glad I found this place- has made my complicated move a little easier to handle.

Abigail L.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help us. If I need storage again, I’ll be right back to this location.

Dustin W.  |  Overall Experience 
Rating:
4.0

I would have given an excellent rating if it were not for the facility limiting access to units until 10p/11p. This really needs to change and is likely to stop me from being a repeat customer

Tamika S.  |  Overall Experience 
Rating:
5.0

Very Pleasant experience.... I would absolutely use them again.

Lisa E.  |  Overall Experience 
Rating:
5.0

very nice facility. I had no issues while storing my mother's belongings there.

Michele S.  |  Overall Experience 
Rating:
5.0

I love it and was satisfied

Sabrina B.  |  Overall Experience 
No reviews have been submitted for this location.

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