Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sandy the assistant manager was a great help she helped me and my boss get a vehicle to do the job we needed to do and her customer service was above par thank you Sandy.
Michael M.
Rating:
5.0
When you move locations where the pickup is make sure it's better communicated to the customer.
Mark G.
Rating:
5.0
Mike and Blake were very pleasant to work with and got me in and out in a timely manner. Highly recommend these two
TIMOTHY W.
Rating:
5.0
The U-Haul location had to install a passenger-side mirror on the truck, but was unaware of the need for repair until I was picking up the truck. The man did a great job rigging something to work for me, but I'm sure he would have appreciated knowing about the problem ahead of time, like when the truck was delivered to his location over the weekend.
ALEXANDER G.
Rating:
2.0
Tried to give me truck with less than 1/8 tank fuel vs full. Makes it hard to return truck without more fuel in it than you got it. I returned truck on time and was told ok ti leave and would send me bill via email. I got a call 1.5 hrs later saying I never returned truck. Sakes associate was not pleasant.
Jeffrey R.
Rating:
5.0
The manager Brad and his assistant Blake were Great! Very helpful and informative! Highly recommended!!!
RONALD S.
Rating:
5.0
Customer did not leave a comment.
BONNIE D.
Rating:
5.0
Bblake was out of sight. Excellent employee
TRACEYLYNNE W.
Rating:
5.0
Very friendly and helpful. Equipment available when needed
LEONARD H.
Rating:
5.0
Customer did not leave a comment.
VICTORIA N.
Rating:
5.0
Clean store and vehicle! Customer service was super!
Dick R.
Rating:
5.0
The representative was extremely helpful and thorough. Answered any and all questions for me.very cordial and professional and was a delight to deal with.
LORA H.
Rating:
5.0
Customer did not leave a comment.
Daniel M.
|
Overall Experience
Rating:
5.0
Clear signage for parking for more than 30 min.
REBECCA K.
Rating:
5.0
Customer did not leave a comment.
WAYNE H.
Rating:
5.0
Everyone was extremely helpful and nice.
DONNA I.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna I.
Rating:
5.0
Customer did not leave a comment.
KEVIN M.
Rating:
5.0
Good facility & great people
RENEE H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL T.
Rating:
5.0
Here's a good review love you guys @29
Jayla W.
|
First Impressions
Rating:
5.0
Customer service was excellent and helpful throughout the process. Online booking was easy. Truck was full of gas and ready to go. Overall truck was in good condition and cleaned well in the cab and bed. The only notes I have otherwise: Inside of windshield was a bit dusty and made it hard to see at times. Side mirrors also could've used a wipe down.
Kimberly C.
Rating:
5.0
Everything good ðŸ‘
SANTIAGOA C.
Rating:
5.0
Excellent Customer Service
Pamela S.
|
Overall Experience
Rating:
2.0
When I came to return the truck there was no space left under the awning to park it where instructed. I lined it up as best I could next to the other three trucks that *also* couldn't fit under the awning.
They need either more space, or less trucks.
Rotem G.
Rating:
3.0
Customer Service was great at this location
MALCOLM F.
Rating:
1.0
I have an issue with your fuel tank policy! When I picked up the vehicle it had less than a 1/4 tank of fuel and needed to stop to refuel within 10 miles. This is unacceptable!!! Since I had to refuel I returned it with more fuel than what was provided to me and should be compensated for this. Your policy should be return the vehicle with a full tank or pay to fill it. The bottom line is that Uhaul should have a policy in place to never allow a vehicle to leave with less than a certain amount of fuel. Also, when I picked up the vehicle it had empty boxes in the back of the vehicle. When I dropped it off at another Uhaul site they complained to me about the empty boxes in the back and I told them that they were there when I picked it up.
Erich G.
Rating:
5.0
I tried 6 times to use the U-Haul app to return the van but the app did not work. It required a photo of the odometer reading, which I did over and over and tapped continue, but the same screen came back every time - asking me to upload a photo. It would not let me continue and complete my return. Now I've been charged a big fee. This is not fair! The service at this location is always excellent, but this app return is terrible!
Frederick M.
Rating:
5.0
The staff was outstanding!
BRIAN L.
Rating:
1.0
Horrible rats had to throw my furniture away
tanya t.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy W.
Rating:
4.0
Customer did not leave a comment.
Chad T.
Rating:
1.0
They have mice all my furniture had mice droppings had to get rid of my furniture
Tanya T.
Rating:
5.0
Customer did not leave a comment.
mark T.
Rating:
5.0
Customer did not leave a comment.
TERRENCE J.
Rating:
5.0
Good work ðŸ‘
DAVID H.
Rating:
5.0
Customer did not leave a comment.
DEBBIE L.
|
Overall Experience
Rating:
5.0
Blake was very professional and helped me get the truck I needed.
WILLIAM C.
Rating:
5.0
Customer did not leave a comment.
Riley M.
Rating:
3.0
Anyone could walk into the storage area without entering a code during the day via the main sliding entry doors. Other than that, everything was fine.
gregory l.
|
Overall Experience
Rating:
5.0
I've picked a U Haul several times before and it was never this easy or pleasant. All staff encountered were gracious and helpful.
NATHANIEL M.
Rating:
5.0
Customer did not leave a comment.
Donald H.
|
Overall Experience
Rating:
5.0
Brad and Blake were great.
DAMON P.
Rating:
5.0
Customer did not leave a comment.
LESLIE R.
Rating:
5.0
Prompt, welcoming, and easy service
KEENAN S.
Rating:
5.0
I’m not big on writing reviews but gotta say, these guys were so great to deal with. I talked w 3 different employees at different times & each one was extremely professional, thorough & helpful. Everything is clean & well stocked and, as of right now, not one complaint. I have used them before, so I’m a repeat customer..I don’t do that if I’m unsatisfied. ✋🏼✨
Susanne M.
|
First Impressions
Rating:
2.0
Communication of all charges such as mileage. We both did a GPS. I disagree with the overage charges .
MORRIS M.
Rating:
5.0
Not that this is the fault of the location just a few things to point out. The windshield wipes are orable, it was raining on the highway and i could barely see. I'm sure that it is impossible to manage the entire fleet of trucks, but if you could put something on the windshield to repel the the water, you might have longer-lasting wipers.
Lastly, the lighters didn't work, so i was unable to charge my phone.
TED T.
Rating:
5.0
Customer did not leave a comment.
Christopher B.
|
Online Move In
Rating:
1.0
Trying to make me extra money and i used it for a week and a half before i found my new house.
LAMAR M.
|
Overall Experience
Rating:
5.0
Smell in truck was of a smoker. Sorta bad.
The price was sorta high too. Cost was $80 for me when all is said and done. Oh well. Those extra fees get ya.
MARK R.
Rating:
5.0
Nothing to improve! Brad, Blake and Sandy(?) we're awesome. Thanks for great customer service. Will recommend to all my friends and family and will be a repeat customer for my next move (hopefully not soon… haha).
Kent B.
Rating:
5.0
Customer did not leave a comment.
Maureen D.
Rating:
2.0
They said the vehicle we rent was smoke free. However, the car was full of smoking smell. I returned on same day due to smell. Do something about it.
When I said to employee that the the the smell of car was full of cigarettes, I got unprofessional response. She said “Yea, we told them not to but they do.†What a great response and answer.
KWANG EUN L.
Rating:
5.0
Staff are super friendly and helpful. However, I found out a low air pressure signal for the right front tire. Staff promptly inflated the tire. After driving to Chicago, the pressure signal showed up again. There is a slow leak. Fortunately it lasted the 500 miles and didn't cause a major inconvenience.
KEJIAN N.
Rating:
5.0
Customer did not leave a comment.
SAMANTHA L.
Rating:
5.0
Customer did not leave a comment.
THERESA L.
Rating:
5.0
Customer did not leave a comment.
Frank M.
Rating:
5.0
The only thing I can think of would be to clean the inside of the windshield. Experience, people and equipment were all great.
Eugene K.
Rating:
1.0
Have a clean truck and the truck could over 40 miles on highway poor truck that was given very disappointed this is my first time at this one and this was very bad experience fir me I usually get it from McKnight road one
Starr M.
Rating:
5.0
There just needs to be more clearly marked areas for parking. There's a sign for customer parking with an arrow but it points to the equipment return tented spot.
I know that's nit-picky but parking gives me anxiety and that would help. Otherwise all the staff was kind courteous and helpful. They didn't seem annoyed I was there like some other UHaul facilities I've been to.
Thanks!
VAUGHAN W.
Rating:
4.0
The sliding doors should remain accessible through regular hours.
CHRISTOPHER J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jazmyn J.
|
First Impressions
Rating:
5.0
The process was so easy! Sandy and Jake were so courteous and friendly when I returned the vehicle. Keep up the good work!
Stephanie R.
Rating:
3.0
Na
SEAN C.
Rating:
4.0
Customer did not leave a comment.
William J.
Rating:
5.0
Customer did not leave a comment.
Rita B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK M.
Rating:
1.0
Was scheduled two weeks in advance and was told upon arrival it was not a one way pick up location. Was held up for two hours a hundred miles from home. Was never told this information before hand, so we could make other arrangements. Was a horrible experience. Had to drive miles away to a new pick up location.
Barbara M.
Rating:
4.0
the process was quick and easy. Blake Drischler was especially helpful and courteous.
GRAYLING M.
Rating:
5.0
The people there were awesome!
SEAN M.
Rating:
5.0
Customer did not leave a comment.
EMMITT V.
Rating:
5.0
Nice
PASCAL B.
Rating:
5.0
Everything went well.
DREW B.
Rating:
5.0
Customer did not leave a comment.
KAREN L.
Rating:
5.0
Customer did not leave a comment.
JORDAN M.
Rating:
5.0
Pick up and drop off was very easy
Paul P.
Rating:
5.0
My service at the pick up location was excellent. In particular, Blake Drischler was incredibly helpful and made the entire experience very smooth.
Ryan O.
Rating:
5.0
Blake was great with the return. Very polite and didn't rush me at all. I cannot remember the name of the girl that rented me the truck but she was also great. Overall great service.
Hugh J.
Rating:
5.0
Customer did not leave a comment.
Pamela R.
Rating:
5.0
Great customer care quick service
Karen A.
Rating:
4.0
Customer did not leave a comment.
Pierce R.
Rating:
5.0
i received great in-person and online service. the van was clean. pick up and drop off was an easy process.
Bonita P.
Rating:
4.0
When your scheduled pickup location changes on the day of scheduled pickup, a courtesy call would be better then a email.
LONIE H.
Rating:
5.0
I was well pleased with staff and the cleanliness of it … and I would like to thank you all for your service .
lawanda h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARYA G.
Rating:
5.0
Nothing
JOHN C.
Rating:
5.0
LOVED IT ALSO MIKE M. Was AWESOME
Taija P.
Rating:
3.0
Customer did not leave a comment.
SAGER M.
Rating:
4.0
Customer did not leave a comment.
Michael W.
Rating:
5.0
My truck window seal was broken and both myself and my laptop in the passenger seat got rained on. Now my laptop is messed up
Parth S.
Rating:
4.0
Customer did not leave a comment.
SEAN M.
Rating:
5.0
Always a positive experience! Blake is always super helpful and goes a step beyond expected. He maneuvers the trailer for me to where we unload so that I don't have to jockey through what is usually a tight space and turnaround.
CYNTHIA M.
Rating:
5.0
Customer did not leave a comment.
Thomas F.
Rating:
5.0
Blake and Richard were outstanding with their customer service, as was the lady who was at the counter, but I'm sorry, I cannot recall her name.
I will continue to use you for all future moves!
Ron Funk
Ron F.
Rating:
5.0
Customer did not leave a comment.
Kevin H.
Rating:
5.0
The team here was amazing. Incredibly helpful.
Chelsey L.
Rating:
5.0
High class place very well run. Staff is always very helpful! Never have I ever seen just one person doing one thing. If they aren’t super busy all of the employees who can chip in to help with whatever is going on. Those are happy employees and it shows
Kristopher H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brianna T.
Rating:
5.0
Blake Drischler was fantastic to deal with. Well informed and extremely customer oriented!
KRISTOPHER H.
Rating:
5.0
Appreciated Bradley's help today- he got us in and out with the truck and furniture pads
JOSHUA JAMES S.
Rating:
5.0
Bradley was great
NIYA I.
Rating:
5.0
Fantastic! Bradley and his staff are helpful, courteous, and friendly!
Steven W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONALD R.
Rating:
5.0
The stuff was very accommodating and helpful best truck service I've ever had.
NUNURAI M.
Rating:
5.0
blake. brad, and mike r an exceptional team. they were courteous, kind, and funny. definitely knew their jobs. had them laughing how when i finished my work i went shopping and 2 dinner in the companies u haul. yep. me and another family member i was working with and, i valet parked it so i wouldn't get a ticket and we could relax. the valet guy was like uhhhhhh! this is different. if ur company keeps putting out that kind of service, i will definitely tell others. i told them about this. service like that is hard 2 come by nowadays. blake was a true leader. thanks 4 my enjoyable experience. c u real soon.
DARNELLA W.
Rating:
5.0
All the employers very nice and very helpful I give them all a thumbs up great job guys
KIMBERLEE H.
Rating:
5.0
Great experience & quick service lots of help from Brad & Blake!
Phylicia C.
Rating:
5.0
Customer did not leave a comment.
Alexis J.
Rating:
5.0
Blake was very helpful and thorough!
Mychal R.
Rating:
5.0
Customer did not leave a comment.
Neal L.
|
Overall Experience
Rating:
5.0
Sandy was really great to work with. We missed our arrival time on Saturday and our reservation was canceled. She was able to get us scheduled for first thing on Sunday and everything went really smoothly. Richard and Pat were great too.
Matthew V.
Rating:
5.0
You have personal moves down to a science - U-Haul does a great job
Schazz L.
Rating:
5.0
Customer did not leave a comment.
Schazz L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHEREE G.
Rating:
5.0
Customer did not leave a comment.
WAYNEA R.
Rating:
3.0
We asked and paid for moving blankets but they were not put in trailer. Had to stop at a location closer to our home for them. Were also charged for 12 instead of 6 but received refund upon return of trailer at other end of the trip.
ROBERT M.
Rating:
3.0
Customer did not leave a comment.
Steven D.
Rating:
5.0
Nothing..your staff was super!
Daniel H.
Rating:
5.0
The young lady that waited on us was very helpful and explained how everything worked. She was very pleasant and friendly.
Rita B.
|
First Impressions
Rating:
5.0
Great experience. Blake has great customer service.
TERRENCE M.
Rating:
5.0
Customer did not leave a comment.
Neal L.
|
First Impressions
Rating:
5.0
Recommend always keeping accessible drive open to facility. Sunday morning before office hours, trucks were blocking access drive. I could not drive truck into facility to collect storage items until staff cleared trucks. Staff were great and helpful!
Bradley D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah S.
|
Overall Experience
Rating:
5.0
Brad was great to work with and will recommend him moving forward when moving.
William W.
|
Overall Experience
Rating:
5.0
I could not have asked for a better experience. The staff was helpful and friendly and the facilities were spotless. Perfect 10!!
Ernest W.
|
Overall Experience
Rating:
1.0
The worst experience I’ve ever had moving into a storage unit there was no where to park I had to use the dolly an walk from the entrance of the store to the storage units all there trucks where all over the place. It was very un professional and made my experience a horrible one.
Jerna H.
|
Online Move In
Rating:
4.0
Wish I had known that it would be closed beforehand, but manager Bradley was super helpful and put all my things in the storage unit once the facility opened the next day
Jacob M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jaclyn G.
|
First Impressions
Rating:
1.0
After I was falsely reserved a unit at a different facility online, I was told this facility was the only one available after I showed up to the originally reserved unit with a full truckload to store… This unit is a good distance away from my intended unit, making it inconvenient to use as needed and desired. Plus, I still had to pay for the extra miles that were put on the uhaul truck rental… which, looked, smelled, and felt like it was not cleaned or sanitized for a couple of years (should not be the case during a pandemic…). This all happened after I was sent to the wrong facility to pick up supplies. Luckily that location had what I requested, but I purchased and opened a lock that was not needed, because the unit I was eventually sent to had free locks… Overall, I will try my best to not use or recommend uhaul moving forward.
Nathan P.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Debra S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sue O.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charles H.
|
Overall Experience
Rating:
5.0
Very helpful.
CANDACE W.
|
First Impressions
Rating:
5.0
Bradley was terrific - pleasant, professional, all things a customer would want! Great experience.
Ernest W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David O.
|
First Impressions
Rating:
5.0
Every single staff member was beyond helpful and kind. Each one went above and beyond and so glad to have picked this storage facility!
Katlyn T.
|
First Impressions
Rating:
5.0
Pleasant experience and personable staff. Blake assisted me with my equipment return and was very helpful in explaining the last steps of the rental process and ensured I was satisfied with rental. Will recommend to friends and family for sure
Ronald V.
|
First Impressions
Rating:
5.0
Storage at this U-Haul facility was great. The staff went out of their way to make sure that our storage experience went smoothly. I would use this facility again.
Karen M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erika M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Malaysia S.
|
First Impressions
Rating:
4.0
Staff need training for better customer service
kingsley A.
|
Overall Experience
Rating:
4.0
It was the bomb 💣 I love it
Stevonia R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer B.
|
Overall Experience
Rating:
5.0
Manager ie excelent in his job. The staff Blake is very sufficient
DONALD M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHELLI C.
|
Overall Experience
Rating:
5.0
Blake was great to work with!
Edward H.
|
Online Move In
Rating:
5.0
Very clean!!!
Debra D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Linda U.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William E.
|
First Impressions
Rating:
5.0
Rented a 20’ truck in advance and long-term storage facility the day of my move. Both processes were very easy and convenient. Blake was very accommodating and helpful all day, and is extremely good at explaining how things work and shepherding the truck and storage rental processes to a great outcome for us. Most places generally do not have this level of customer service. I really appreciate it.
SAMUEL L.
|
First Impressions
Rating:
5.0
You guys are the best storage place I've ever rented from. Your facility is spotless and your people are helpful and polite. If I ever need storage again I'll be back, and won't hesitate to recommend you to others.
christopher z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charona T.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Leslie L.
|
Overall Experience
Rating:
3.0
I'll still recommend U-Haul but your service is awful, I'm simply giving this feedback because I am a Data Analyst somewhere and send surveys out a lot, I hope your data analyst will appreciate this:
1. On the last day of moving out, one of the guys on shift was very rude, he's a bit oldish. Talk to him
2. On another day, a Saturday, your staff was also rude because of parking at this facility.
3. Your main office sent a letter to my brother in Canada about my storage facility...you could have reached me via phone or email, I was paying you on time, why did you have to contact the secondary person on my papers as if I was running away from you? TOTALLY WEIRD!
4. I think the price is fair, just your staff is very rude sometimes.
5. Sometimes you call, nobody picks up.
Isaac M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sharri t.
|
First Impressions
Rating:
5.0
Employee blake was prompt professional and respectful and deserves a raise for his professionalism
travis c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
randall e.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Maria R.
|
First Impressions
Rating:
1.0
The representative didn't explain the storage hours or access procedures or hours. I arrive Sunday even at 8pm to unload into my storage only to find out I had no access. Very unprofessional and time wasted because there was no instruction given.
Daniel J.
|
First Impressions
Rating:
5.0
The staff was superb!
Ginger U.
|
First Impressions
Rating:
5.0
Shelton Bonton is rude , ignorant and disrespectful! He needs to go to a class to learn how to deal with people and different situations. I am not a child nor a young adult I rent from here all the time I send family members here. I donot appreciate the way he spoke to my mother , my daughter nor myself. I will be calling corporate . My husband one of the district managers of a billion dollar Corp. I know how to fix this problem. Just in case this goes ignored!
Tamara M.
|
Overall Experience
Rating:
5.0
Rich is the man. Friendly and thoughtful service. If I started a business, I would hire him, from what I know.
Jeryl W.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sepideh J.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Sepideh J.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DIANNA D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sophia H.
|
First Impressions
Rating:
5.0
Brad was lovely, he was very friendly and detailed that all my questions were answered before I could ask them. I would highly recommend you guys. Thank you.
INDIGO A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ernest D.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sara S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Faye B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jackie C.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Marrina P.
|
Online Move In
Rating:
5.0
The owner helped us out. He made the transition beyond easy. This was the first time I’ve ever had fun moving!
Kaitlin B.
|
First Impressions
Rating:
5.0
Excellent customer service!
Holly C.
|
First Impressions
Rating:
5.0
Clean and easy to access units with plenty of moving carts to transport storage items from the loading area to the units.
Victor W.
|
First Impressions
Rating:
5.0
All employes have been helpful and efficient. Excellent
Paul S.
|
First Impressions
Rating:
5.0
They guys were very helpful and friendly made the day even better as we were extremely irritated moving. Thank you all
Darren C.
|
First Impressions
Rating:
1.0
I could not access my storage unit whoch cost me a day of moving my belongings. I was block out and then blocked into the parking lot because of the lack of direction and instruction for parking.
deshawnna m.
|
First Impressions
Rating:
5.0
Lamar and Brian were of great assistance. Excellent customer relations skills. "These dudes were awesome."
Saundra B.
|
First Impressions
Rating:
5.0
The service I received was excellent. I look forward to continuingly doing business with u-haul .
