Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore

4,797 reviews

1200 Western Ave   Pittsburgh, PA 15233
(On the North Side of the West End bridge 1 block from Rivers Casino/Heinz)

(412) 265-1119

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 265-1119

1200 Western Ave
Pittsburgh, PA 15233
(On the North Side of the West End bridge 1 block from Rivers Casino/Heinz)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I unfortunately had issues pulling into this location's parking lot since the entrance is very narrow and was hit by another customer exiting with a UHaul they had just rented. I was very flustered afterwards as I was trying to pick up the UHaul I had reserved. Luckily the staff was very understanding and helpful especially Blake Drischler who assisted me with my reservation. Grateful for kind customer service after an unfortunate incident.

Bethany B. 
Rating:
1.0

Customer did not leave a comment.

Katlyn T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

NAKESHA C. 
Rating:
5.0

Absolutely nothing! Best of the best around town

VERONICA T. 
Rating:
5.0

Sandy was a very big help to me when i was picking up and droping off to . great lady .

MARK A. 
Rating:
1.0

You have until Feb. 02, 2022 to find my stuff, all of it or you shall owe me seven-fold. Call me at 831.348.2281 when my property is available for pick-up. Shawn Butchko

Shawn b.  |  Overall Experience 
Rating:
5.0

Second time at this location. And I will always come here. Best in the city. I forget who helped me to get the van but she was great. And Sandy, who I returned the van too was equally awesome!!! Efficient fast and accommodating.

ALISHA W. 
Rating:
5.0

Customer did not leave a comment.

NAKESHA C. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
1.0

Customer did not leave a comment.

Dagon J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Djamaleddine Z. 
Rating:
5.0

Customer did not leave a comment.

BRYAN H. 
Rating:
4.0

Big nice store with a bad not welcoming employee inside and very bad knowledge less outside. Trying to pull out money from my wallet as much as they can. Inconvenient feeling at all was taking deep breath after each step

EMRAN E. 
Rating:
5.0

Customer did not leave a comment.

Victoria K. 
Rating:
5.0

Thank you for the warm truck! It was 10 degrees this morning and it was very pleasant to get into a warm truck. Quick and friendly service all around!

Melanie K. 
Rating:
5.0

The vehicle. It might be great in Arizona or somewhere, but in Pittsburgh? The tires seemingly had no tread. Cargo vans don't typically get stuck in an inch of snow. This one, though? Was actually unsafe to drive.

EMMETT J. 
Rating:
5.0

N/a — Staff was nice and helpful. Easy drop off.

KRISTEN JEAN H. 
Rating:
5.0

Customer did not leave a comment.

alex b.  |  First Impressions 
Rating:
5.0

The team here was GREAT. Fast and helpful!

Chidozie O. 
Rating:
5.0

Blake was especially helpful! Thank you!

STEPHEN J. 
Rating:
5.0

Blake Drischler was very attentive and detailed in what I needed. He explained all the terms clearly and efficiently. I was in/out fast. This place is very clean. I was very impressed. I Will highly recommend this particular office

TSAMBIKO C. 
Rating:
5.0

Customer did not leave a comment.

nikki a.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

AMAIIS P. 
Rating:
5.0

I was scheduled to do a remote pickup, but the site kept telling me that my location services were turned off (it was not). Blake ended up assisting me and he was helpful and kind.

REBECCA H. 
Rating:
4.0

The young man working was very busy yet on top of things

TODD H. 
Rating:
3.0

When the truck was pulled up for me to leave you could clearly hear the truck was running very poorly. I went about 120 miles in the truck and I put $65 dollars of gas in the truck, that's ridiculous for the miles I went. The truck definitely needs some mechanical attention, I told the man that was doing my return and all he said was “oh ok” that's very unsatisfactory

Jason W. 
Rating:
5.0

Customer did not leave a comment.

PARIS L. 
Rating:
5.0

Customer did not leave a comment.

AMY O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Staff was welcoming and informative. I'll definitely use and recommend that location to others in the future.

AMANDA S. 
Rating:
5.0

Customer did not leave a comment.

Alberta P. 
Rating:
5.0

Customer did not leave a comment.

KAYLA H. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Blake and Mike were superb assisting me. Courteous and professional!

LOUIS A. 
Rating:
5.0

Blake Drischler was very professional and helpful. Brad and Rich are always helpful as well

GREGORY C. 
Rating:
5.0

Overall staff here has always been very helpful. Definitely the best of the locations with which I've interacted recently.

REBECCA S. 
Rating:
5.0

Staff was quick and courteous.

Joseph C. 
Rating:
4.0

The staff was friendly and efficient doing their job. Even after showing up late, while they were leaving they still helped me out. GREAT JOB!!!!!!!!!

Clifford H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Blake, Sandy, and Mike helped me with my rental. They were friendly and efficient despite some computer problems when trying to get the rental set up. Thank you!

BRIAN B. 
Rating:
5.0

Nice staff members. Easy to follow directions.

ADAM B. 
Rating:
5.0

The guys who took care of me were great!

JOSEPHINE P. 
Rating:
5.0

Brad and Co. has always be kind, courteous and very helpful. Thanks.

ALAINA M. 
Rating:
5.0

Excellent Customer Service with Storage needs and Truck Rental. Brad and Staff are always professional, well knowledged and friendly. Thank you.

Alaine M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

denele b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
4.0

We were satisfied with everything!

ROSS O. 
Rating:
5.0

Blake, Sandy and Mike had a ton of returns to process when I brought the truck back and got us all through quickly and professionally. Helped prevent that exhausted-end-of-moving-day crankiness and were super friendly, too.

SEAN T. 
Rating:
5.0

Customer did not leave a comment.

JOHN JRCHARLES D. 
Rating:
5.0

Good job

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA I.  |  Overall Experience 
Rating:
5.0

just keep doing what you are doing. this was an excellent experience. i will use uhaul for all of my rental needs.

Kenneth H. 
Rating:
2.0

I was charged for bringing the truck back on "E" when the representative in the Erie location told me to bring it back on empty since I picked it up empty. When I explained to the assistant manager at this location that I shouldn't be punished for the misinformation an employee gave to me, she reiterated the policy and said there was nothing she could do.

Kyle P. 
Rating:
5.0

Everyone is so friendly and helpful! Blake was throughout with my rental. Always good to see Rich there as well! Sandy is a lovely newer addition and so well spoken on the phone and Brad is great with customer service!

TARA T. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
4.0

Brad, Blake, and Mike hooked it up with the van and storage unit. Also big shoutout to my boy Christian at West View

NICHOLAS B. 
Rating:
5.0

Exterior of van was not clean. Not a big problem. I also requested a Ford but got a Chevy 2 clean fords were there whe I picked up. Not a big enough issue to make them rd do the paperwork to switch

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
1.0

Customer did not leave a comment.

Stephanie J. 
Rating:
5.0

Blake made sure everything was good to go for me and made sure I got the best deals.

Charmayne C.  |  First Impressions 
Rating:
5.0

Bradley, Blake, Mike, Calvin were great.

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Gold star service

CLAUDIA N. 
Rating:
5.0

Customer did not leave a comment.

Corey I. 
Rating:
5.0

Customer did not leave a comment.

Walid K. 
Rating:
5.0

Everyone here was very friendly and helpful. The place is clean dry and climate controlled with options to choose from. Highly recommend the staff and place.

shane a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

Blake was very helpful

BRIAN G. 
Rating:
5.0

The person who took care of me was seriously amazing and should get a 20% raise right now. Whoever was working the mornings of the 23rd and 24th of November 2021. He took great care of everything I needed.

ISAAC G. 
Rating:
4.0

The facility was very clean and convenient the only reason I didn't give it 5 stars was because there are giant polls in the middle of some units. I had the smallest unit for 75$ a month and the 1st one I had had a huge pole in it. The staff changed it for me after a couple weeks though, so I'm grateful for that. I'm not sure why they would even try to rent out those units. Other than that I'm satisfied and I would come back if I need to.

Jaclyn O.  |  Overall Experience 
Rating:
5.0

I believe their names were Mark and Dave; both did a really nice job to help me out today. 100% smooth and the equipment was brand new. Much appreciated!

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
5.0

Fantastic people!!!

Constantine F. 
Rating:
5.0

Had no problems, service was very efficient and polite. Blake, Mike, and Brad all did a great job!

NICHOLAS W. 
Rating:
5.0

Blake , sandy , and Mike had great customer service, I felt welcomed and well informed about the rental services and the vehicle, i would highly recommend they be recognized for they outstanding professional and performance

Jason M. 
Rating:
5.0

Please keep doing the same things that you're already doing, my experience was great!!!

BRUCE B. 
Rating:
4.0

Drug paraphernalia was inside ! Thank god I didn't get pulled over ! Please have staff check vehicles!

RAE W. 
Rating:
3.0

Customer did not leave a comment.

Noel M. 
Rating:
5.0

Blake and Mike assisted and everything went smoothly.

MATTHEW R. 
Rating:
5.0

Both gentleman at the north shore store were very nice and helpful … I would definitely rent from there again !

Sandra M. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

Absolutely nothing to improve. Service at this location was superb. I rented a motorcycle trailer, same day service. Brad had the trailer ready with easy access and hitched it up to my truck for me. Smooth process booking, picking up and dropping off He was a pleasure to deal with. 5 stars.

CATHY G. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA H. 
Rating:
5.0

Brad and Blake Are Great. Everyone down there is amazing. I've been going down allot but on my last experience Brad and Blake where great and glad to have these fellas working during the pandemic. But everyone at Uhaul has been exceptional

MICHAEL B. 
Rating:
2.0

There was no where to park my car when I picked up my uhaul. Had to have someone take my car with me otherwise it would get blocked in. Moving is stressful enough, but not having a place to park a vehicle is something that I wish i would have know before renting this uhaul from this location.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

CARLA C. 
Rating:
5.0

Bradley is a good manager he's awesome at what he do he l help me through all my needs through this pandemic using your U-Haul

Rhonda M.  |  Overall Experience 
Rating:
5.0

absolutely nothing, Brad and his crew are simply amazing!!!!

LEE T. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD B. 
Rating:
5.0

As always, Bradley and Blake were most accommodating and excellent. Thanks guys!

MICHAEL F. 
Rating:
5.0

N/A

mona w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEETA D. 
Rating:
5.0

The kid working behind the desk was super nice and helpful!! Everyone there is awesome!

CASEY S. 
Rating:
5.0

Blake was absolutely fabulous!!!!! He was super efficient, friendly, he got me situated in the truck quickly and was very thorough both for my check in and check out. He was such a pleasure to work with, THANK YOU for a great customer service experience from start to finish!!! I will be back.

LISA L. 
Rating:
4.0

Customer did not leave a comment.

rozina m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Great Service. Really clean truck.

CHIDOZIE O. 
Rating:
4.0

The staff extended wonderful customer service. There was great ease in the online scheduling, except online it kept adding extras I did not click on. I think the insurance coverage purchased should be refunded if there is no damage to the vehicle. The other fees seem a bit much as well. It's sad that $19.99 turns into $60-$80 most of which comes from fees. I understand if some fees are universal but discounts should be made more accessible and given more often to loyal customers. Thank you.

JORDAN W. 
Rating:
5.0

Remind customers that they may need straps. WE didn't think about it, and needed to pick some up after we loaded.

CYNTHIA S. 
Rating:
5.0

Sandy and Brad turned a difficult day into one to remember. We felt like we immediately were welcomed by new neighbors, and had no idea that feeling would occur right at the local UHaul dealer. Thanks Sandy and Brad!

Mark L. 
Rating:
5.0

Brad and Blake were great! Very professional, highly recommend!

Ethan A. 
Rating:
5.0

Booking was easy, getting the truck was easy, and the return was easy!! It was great experience.

SAMANTHA M. 
Rating:
5.0

There were issues with fitting my motorcycle into the selected locker, but Blake did a good job of solving the problem.

Daniel K.  |  First Impressions 
Rating:
5.0

My man Blake killed it

PAULOLUKE M. 
Rating:
5.0

Sandy and Blake were so very nice and helpful!

Tara T. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
5.0

Customer did not leave a comment.

jamaal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE V. 
Rating:
5.0

Customer did not leave a comment.

Angela G.  |  Overall Experience 
Rating:
4.0

Returned a one-way rental. Quick, efficient drop off - service was excellent. Took off one star for the location which was a bit odd/tight (typical for Pittsburgh area I'm guessing)

Calvin J. 
Rating:
5.0

Customer did not leave a comment.

Johanna K.  |  Overall Experience 
Rating:
5.0

Thank your Bradley Mankey for all your help and patience with me. I wish we could fine alot of people like you.. May god bless you and your staff!!

MARIA F.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and nice.

DONNA I.  |  First Impressions 
Rating:
5.0

I’m not big on writing reviews but gotta say, these guys were so great to deal with. I talked w 3 different employees at different times & each one was extremely professional, thorough & helpful. Everything is clean & well stocked and, as of right now, not one complaint. I have used them before, so I’m a repeat customer..I don’t do that if I’m unsatisfied. ✋🏼✨

Susanne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jazmyn J.  |  First Impressions 
Rating:
1.0

After I was falsely reserved a unit at a different facility online, I was told this facility was the only one available after I showed up to the originally reserved unit with a full truckload to store… This unit is a good distance away from my intended unit, making it inconvenient to use as needed and desired. Plus, I still had to pay for the extra miles that were put on the uhaul truck rental… which, looked, smelled, and felt like it was not cleaned or sanitized for a couple of years (should not be the case during a pandemic…). This all happened after I was sent to the wrong facility to pick up supplies. Luckily that location had what I requested, but I purchased and opened a lock that was not needed, because the unit I was eventually sent to had free locks… Overall, I will try my best to not use or recommend uhaul moving forward.

Nathan P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David O.  |  First Impressions 
Rating:
5.0

Every single staff member was beyond helpful and kind. Each one went above and beyond and so glad to have picked this storage facility!

Katlyn T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malaysia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Manager ie excelent in his job. The staff Blake is very sufficient

DONALD M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharri t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  First Impressions 
Rating:
1.0

The representative didn't explain the storage hours or access procedures or hours. I arrive Sunday even at 8pm to unload into my storage only to find out I had no access. Very unprofessional and time wasted because there was no instruction given.

Daniel J.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sepideh J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DIANNA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia H.  |  First Impressions 
Rating:
5.0

Brad was lovely, he was very friendly and detailed that all my questions were answered before I could ask them. I would highly recommend you guys. Thank you.

INDIGO A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Faye B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marrina P.  |  Online Move In 
Rating:
5.0

The owner helped us out. He made the transition beyond easy. This was the first time I’ve ever had fun moving!

Kaitlin B.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Holly C.  |  First Impressions 
Rating:
5.0

Clean and easy to access units with plenty of moving carts to transport storage items from the loading area to the units.

Victor W.  |  First Impressions 
Rating:
5.0

They guys were very helpful and friendly made the day even better as we were extremely irritated moving. Thank you all

Darren C.  |  First Impressions 
Rating:
1.0

I could not access my storage unit whoch cost me a day of moving my belongings. I was block out and then blocked into the parking lot because of the lack of direction and instruction for parking.

deshawnna m.  |  First Impressions 
Rating:
5.0

Lamar and Brian were of great assistance. Excellent customer relations skills. "These dudes were awesome."

Saundra B.  |  First Impressions 
Rating:
5.0

The service I received was excellent. I look forward to continuingly doing business with u-haul .

lynnette d.  |  First Impressions 
No reviews have been submitted for this location.

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