Customer Reviews for U-Haul Moving & Storage of Pittsburgh

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh

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Douglas R. on

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Customer did not leave a comment.

debbie D. on

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Nikki delivered & picked up the pods. She was friendly & very professional. She made my stressful move a little less stressful. Thank you Nikki!

Andrew R. on

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Deirdremargaret K. on

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I didn’t receive everything I ordered

Lisa G. on

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The Manager Mike and the entire staff there are professional. I would recommend to anyone.

Stephanie W. on

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craig S. on

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Brian O. on

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The customer service is excellent I always deal with the gentleman there his name is Mike absolutely great on customer service thank you once again

Damien S. on

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This Uhaul is fast and friendly. Would recommend this place to everyone!!!

marilyn M. on

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Customer did not leave a comment.

Regina V. on

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There were a whole lot of rat/mice turds. I am very unhappy with the service. I had to go through everything I had to make sure I was not taking anything home. I also had to throw away a lot of my belongings due to rat turds being in my bags.

Eunice W. on

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I will do this again!

Joshua C. on

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Your the greatest ever love cope ???? I recommend everyone in this store

cynthia T. on

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everyone I talked with or met in person, was very helpful and friendly. Not one thing went wrong in moving my things from Pa. to Washington. Thank you!

Heather R. on

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Mike and his team are the best!

Kevin N. on

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Ordered 2 dollies and 2 dozen furniture pads. Used the 24/7 rental service and picked the truck up after hours. Dollies and pads not in the truck and had to do the move without them.

Gary W. on

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Customer did not leave a comment.

S. Matthew C. on

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Such a welcoming atmosphere! Love everyone at the liberty ave location, quick service, friendly faces. Always helpful.

Jorge F. on

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For a first timer renting via the app, the location of the office itself relative to where the trucks actually are was a little awkward (distant).

Bradley F. on

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Excellent location. I forgot my EZ pass in vehicle and they retrieved it and found my to return it.

Ping L. on

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Beverley L. on

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The person answering the phone was hopefully new therefore clueless. She had no idea if I could return the trailer there. I had to ask her if it was a uhaul facility to get there and see that it was one of the largest in the area. She needs to be trained to be polite and must know product and policies. Would have been better to say this is my 1st day here, let me ask someone. Likely not her first day. Apparently a different person checked us in as she knew where we should go and obviously closed us out.

Thomas H. on

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I dropped the truck off at 6:50pm and the associate who met me in the parking lot said it was fine as long as the gas was at the right mark and the truck was clean. Upon receiving my receipt I noticed I was charged for an after-hours fee because they didn't process my return until after they had closed. If they would have communicated that It was too close to close I would have saved myself $20 and checked it in myself. I emailed the associate who sent me to recipit and no one has gotten back with me

Richard R. on

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Same as pick up comments. Very satisfied

Ada M. on

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Excellent vehicle, super cheap, excellent customer service. I will highly recommend this U Haul facility. Thank you!

Peter F. on

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john m. on

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helpful with answers to my questions. Smooth set up.

gina D. on

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The employees were very nice and helpful. They seemed to be a bit overwhelmed with visitors the morning we were there to pick up the van, but I would say we got through the line quickly. I assume it is a company policy, but by the time we were helped our original start time was about 30 mins. past. I thought UHaul would bump our overall time back by those 30 mins. This was not the case we just had 30 less minutes to get the van back to the location for the original end time. This is not to take away from the employees at the location, but just a singular thing that the company should might want to look at.

George E. on

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heather G. on

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The office is a whole block walk from the parking lot so it’s very confusing. You need to put a bigger sign up to let people who are dropping trucks off know where to locate the office.

Kenneth B. on

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The vehicle was clean and we'll cared for. My issue is bring charged for a scratch on the truck bed. At no point was the vehicle damaged while in my possession, but uhaul still insists it is my fault. No pre-trip was performed. No post trip was performed upon return. How is it then that I am charged for damage I did not cause. Poor business practice like this makes me think twice about using or referring this company.

kechia m. on

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We had a great experience working with this Uhaul branch. Mike went above and beyond for us and we appreciated working with him so much.

Jayne P. on

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Your employees are extremely knowledgeable and helpful. This, above anything else is what makes any service top notch! I spoke to Nicki and her daughter- both amazingly kind and pleasant!

david g. on

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Everything was great ... the only improvement would be 24 hour access.

sandra h. on

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It was a good experience.

Gerrit B. on

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Ok

THUONG N. on

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NA

REGINA R. on

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Everything has been perfect from beginning to end. Working with Michael and his staff is more than superb. We have been renting on consecutive years, and will continue to do so, until our kids graduat

jim w. on

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The facility and the people working at it are great especially the manager.

daniel b. on

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Calling for information is a major hassle. After responding to numerous questions from the "screening voice" we were finally connected. Their phone rang and rang. No one answered. Slow service on a Su

lisa T. on

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Everyone was so nice and very helpful.

Robert F. on

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Very helpful staff.

Justin Turner K. on

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Good storage place. Elevators can get crowded, and the wood floor is uneven. But the unit itself was fine.

Gerrit B. on

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Ok

SOUMENDRA M. on

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Customer service people were very helpful..

JONATHAN H. on

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Drove from New York. When I arrived first thing in the morning, service was rude. Got charged an extra day for returning truck 30min late. One small elevator, not enough carts. Bad!

Tylar F. on

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Y'all are fantastic. Everyone was responsive and very helpful. Give em all raises!

Christian E. on

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They were always helpful when I had problems. When I needed extra hours to finish loading or unloading they were accommodating. Excellent and friendly staff.

Kali K. on

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Workers were very nice and friendly to help.

Robert F. on

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The person who assisted me - Justin - was outstanding. Patient in explaining options and going with me to determine the best truck and storage option for our needs. A pleasure to work with.

WILLIAM A. on

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I would recommend this facility

Michael W. on

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Excellent service and facility!

Kelsey K. on

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Facility was clean. Employees efficient at time of transaction and responsive to issues with access card.

SHAWN W. on

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Great service and facilities!!

Michael P. on

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Excellent service

Hessameddin B. on

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The storage experience was really unsatisfactory. The storage has only one elevator and we had to swipe the card every single time!! Also, one of the staff was a little rude.

GLORIA M. on

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I moved my stuff because I had mice running in my storage bin and mouse droppings on my storage totes, blood was on the floor were a mice had been hit by a weight, they only offered a free month

James H. on

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I like this UHaul facility very much. It is very spacious, secure and well-lit. The loading docks are very convenient. I enjoy the ambiance of the old building and the convenience of the updates.

Greg C. on

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Huge fan of UHaul. The Ohio, Colorado and now Pittsburgh location are great. Spent 4 + years at the Pittsburgh place on Liberty Ave. is the best yet.

Gillian Y. on

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Excellent service Professional staff

Adam B. on

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Excellent

Elizabeth T. on

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Mike helped me with my rental and he was great. He answered all of my questions and the rental process was very easy. The facility is clean, easy to access, and secure. I highly recommend it!

Joseph A. on

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Nicki was our UBox service provider, she was the best. One of the most helpful people I have ever met.

del f. on

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pleased

Adam B. on

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Very easy

jim w. on

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Nice people. The manager thanked me for being a return customer. Classy. I wil be back again.

Mikko S. on

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Michael and his team were super helpful in getting us set up! The location is super clean, warm, and welcoming. Would definitely do business with them again!

Erin K. on

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Very easy sign-up and the facilities are clean and secure. Felt very comfortable storing items with them.

Jarae M. on

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Staff was extremely helpful

Cassie Z. on

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I did the u haul u box, great fast service!

Johannes A. on

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Great team here!

omar y. on

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The place was accessible, secure, clean and well organized, the staff were nice and ready to help when I told them that I lost my padlock keys, I would give them extra rating stars above 5 for that.

jared s. on

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Very happy other then not getting the last month prorated. I feel that should be something that is done.

Rick T. on

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Our U-Box service person Laura was outstanding.

rodney w. on

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Really was a pleasure and easy and convenient and the best price for removing

Diana D. on

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Great place to store your stuff

Nicole L. on

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Great work . Very communicative and friendly. Easy to use, would recommended!

Louis B. on

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Nicki was fantastic!

Dejoun G. on

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Friendly staff.

STEPHANIE C. on

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I've been with Uhaul since 2015. Aside from the mouse poop and stand-in supervisors (not familiar with the clientele), it is a great place to be. Mike is a great understanding manager! Thumbs up.

John L. on

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Everything was explained and I understood easily. My move experience was great! Thanks!

Patricia G. on

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I ordered the uhaul box online. The box was perfect for our project. It was clean and easy to open and lock again. The staff were friendly and kept in touch for delivery and pick up.

ANTHONY K. on

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We always felt very safe in putting our personal possessions there.

LeRoy L. on

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People were very helpful — service was just what I needed — could not have been easier. Will recommend to anyone needing moving supplies, services or storage.

Kristen G. on

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Thanks for your help!

Judi T. on

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Mike the manager is the best! Pittsburgh (liberty avenue)

roberta s. on

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I appreciated the convenience of renting the storage space and the truck at the same location that worked out really well for me. The estimated mileage proved to be difficult, overall I'm very pleased

Scott R. on

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BEUTIFUL large clean facility with knowledgeable staff and convenient hours. Vince and Del were friendly and helped me thru the process no questions asked.

Adam H. on

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Clean, courteous with prompt attention to detail. Just moved to the neighborhood and will make this my UHaul hub for all rentals going forward.

JUSTIN R. on

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exactly what I needed.

Latasha W. on

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Always a pleasure doing business with you guys! Highly recommend!

Patricia E. on

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Niki was helpful in communicating the delay in picking up the U-Bin due to the ground conditions.

DIANE P. on

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24 hour access would be great.

Tawanda H. on

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The employees were very helpful and knowledgeable about the units in the facility and I liked the fact that I could pick the truck up in the area I needed and was able to drop it off at unit.

Raphael C. on

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For such a large facility, there needs to be more carts. Overall, friendly staff, clean, and good security.

Cheryl S. on

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Shipment was late. Employees were not at all helpful. Owes a $50 refund for being late. No communication. Will not ever use again.

amar b. on

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Safe and reliable access. But this center did try to steal $1600 from me by claiming that I damaged a truck. I refused to pay and they never called back. Must be a usual trick.

Christine F. on

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Nicky was awesome in taking care of my moving needs.

austin s. on

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Great experience

Blair R. on

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Great and safe!

jim w. on

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Great place! Really friendly staff. Just one elevator which made moving slow when busy.

Corinne D. on

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The manager of the facility was the best, he did everything he could to make me happy. The only thing I wished was that there were larger carts for moving things. Overall it was excellent

bob M. on

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Communication between parties and coordination of the box delivery went very well .

Kevin W. on

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Very easy to use

David W. on

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both the pick up and drop off were very easy and quick. we also used this location for a storage unit and that process worked well also.

Jeanne G. on

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I love the security and the spacious loading and parking area. It was confusing at first, but once you know to sign in electronically, it’s a breeze. Greatly appreciate all the packing/moving supplies

Marianna P. on

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I was very please with the convenience and easy access . Also, The storage space was appropriate .

joe'l k. on

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I really enjoyed using U-Haul, everyone was friendly and helpful even other people using the facility. I will definitely be back.

ping n. on

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I called ahead to get my U-Box moved to the loading area and the my box is there ready for me to clear-out my contents. The area is easy to access and safe.

kevin m. on

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We were very happy with this facility. Every time we went there we were greeted with a happy person who had helpful information for us. We will surely be back and highly recommend this facility.

KARA MICHELLE R. on

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Very efficient and helpful!!

Stephanie B. on

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To Whom it May Concern: I am writing to you today to discuss my dissatisfaction with U-Haul U-boxes. I set up an appointment to have them delivered to my new home in Pittsburgh on August 13. After n

Patrick M. on

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The staff was very helpful when I went to secure a storage unit for my son's items when he graduated from Pitt till he moved into his apartment in Aug. It was very easy, convenient and great service!

Rodney W. on

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The driver that brought my new boxes was friendly professional very timely I was disappointed that it took two weeks to receive my you boxes after arriving in Pittsburgh

Jeffrey W. on

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Office staff was knowledgeable, capable, and prompt. Remote communication was the only challenge. Call mid morning if you want to talk to them.

Guillermo S. on

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One occasion soda machines were empty, another no toilet paper or paper towels in garage restroom. Sunday hours suck, and not enough carts and dollys for a busy weekend.

ELIZABETH F. on

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Cory, the employee who helped us, went above and beyond in dealing with our issue. 5++ stars to staff. Location has major vermin problem - we couldn't find unit w/ no mouse droppings or wasps nests.

Eric G. on

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Very clean and organized facility. The staff is knowledgeable, friendly, and professional.

Lily N. on

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Nicki was incredibly helpful and made our moving experience so much easier and stress free when it came to getting/moving our Uboxes

Dejoun G. on

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The staff was very friendly and accommodating. The service was exceptional.

Daniel M. on

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Staff was very courteous made the move less painful to do and explained where everything was and where to get help if needed.

Steve B. on

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Cost adders. Must have their lock at adddd fee. Though there was never any human interaction going to the unit, there is a fee to do it “after hours”. It’s just a shady way to extort more money.

Felicia F. on

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Great experience, thank you

Isabel M. on

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Thumbs up

Islande T. on

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Excellent service. Nicki goes behind to help me with my 2 U-box. I had an amazing experience with U-Haul.

Thomas E. on

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This facility has their act together. It is a well run facility and seems very secured.

Eugene B. on

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Worked out well

Anna J. on

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I only had to come to the facility once to access my items, but did have to come to the office a couple other times about things. Staff was friendly, polite and helpful.

chris w. on

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Great service

Emmanuele B. on

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Excellent!

renee p. on

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Helpful and friendly staff, but my delivery wasn't noted as scheduled despite me calling twice to confirm it so there was some confusion on the day of

HERMAN S. on

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Mike is great leader

PAT S. on

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The expertise and professionalism of your employee Nikki was much appreciated. She provided continuous communication to assist in knowing when UBox would arrive and when she could pickup.

Teresa D. on

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The general manager went the extra mile to uphold the conditions of the contract of another Uhaul location. He fixed their late-ness with his initiative. Thank you!

Gwen G. on

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very friendly staff and it was super easy to access the clean storage unit. i also felt that the facility was very secure. would definitely recommend! A+++

Frank M. on

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It's was a good friendly all around and dealing with professional people who care.