Customer Reviews for U-Haul Moving & Storage of Pittsburgh

5600 reviews

3000 Liberty Ave   Pittsburgh, PA 15201
(Next to the Pittsburgh Ballet across from 31st Street Bridge in The Strip)

(412) 567-0720

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 567-0720

3000 Liberty Ave
Pittsburgh, PA 15201
(Next to the Pittsburgh Ballet across from 31st Street Bridge in The Strip)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service

CODY S. 
Rating:
5.0

The truck reeked of urine and one of the headlights was out.

Achyuth M. 
Rating:
5.0

Excellent customer service. Driver was a pro!!

josh S. 
Rating:
5.0

Give Mike a raise

Robert C. 
Rating:
5.0

I didn't realize the billing was alacart/ pay as you go overall I was impressed with the service

Christine M. 
Rating:
5.0

Everyone was so helpful and professional. It was the quickest experience I've ever had at a UHaul location. The truck was a blast to drive!

Kimberli M. 
Rating:
5.0

We needed the Truck an xtra day. Craig was very helpful. Thank You

Donald S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The Pittsburgh location was amazing. Even with the server being down, they were helping and kind and very apologetic for the issues

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

Rhett H. 
Rating:
5.0

Great, helpful staff! Quick and easy in and out.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

VAIBHAV K. 
Rating:
4.0

The Chippewa/Beaver Falls Uhaul location was excellent & helpfull in tracking our container which was 6 days late in arriving at our location in Sarasota Florida. I have no complaints against the Uhaul facilities at Pittsburgh & Ft Meyers; however, the trucking company used to deliver my container from Beaver Falls to Sarasota was not dependable and for that reason I would hesitate to use Uhaul again.

shelia D. 
Rating:
5.0

Customer did not leave a comment.

Tom B.  |  Overall Experience 
Rating:
5.0

I will use this U-haul place again.

Wanda B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrick R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Anthony K.  |  First Impressions 
Rating:
5.0

It was efficient both Mike and the gentleman that took the return were polite and concientious and gave succinct, comprehensive information.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

I had a great experience here on April 10, 2021 for renting a 26' truck. Quick, efficient service and Mr. Rayshawn Springs was very professional and courteous in handling the equipment drop off and contract close out. I'll be recommending this location to others in the future!

Timothy K. 
Rating:
5.0

Nothing to add the customer service was excellent!

barata B. 
Rating:
5.0

Craig and Del provided me with excellent service and I am very satisfied with my overall experience with this UHAUL. My only complaint would be when I arrived for my reservation there was line practically to the door. At first I was a little annoyed, however Craig and Del efficiently work through the line in no time. This being said I feel like this UHAUL should be staffed by more than just 2 people. Once I got back with the truck Craig met me outside and had me checked out very quickly. Thanks again guys for making a stressful day easy!

Bradley R. 
Rating:
4.0

It is a little difficult to swing into the bays when cars are parked directly across from the garage doors. Not sure if something can be done about this.

Anne D.  |  Overall Experience 
Rating:
5.0

Mike was amazing. I called to let him know I was delayed and he extended my reservation (i was an 1.5 hrs late). When I called back after I returned the truck due to a misplaced device, Mike found it and stored it for me, having walked to the customer lot to look for me. bonus: Online reservations, payment, and completion is easy or you can go inside. I was more than frazzeled today, but they didnt seem to mind. Thanks Mike!

Kaleikaipuala S. 
Rating:
5.0

Excellent service and value. Thanks for your help!

Eric E. 
Rating:
5.0

Better signage to find the customer parking lot.

Faye M. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

The staff at the Liberty Ave location was wonderful. Very helpful and profession. We had a very good experience.

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
3.0

The signage when I showed up was unclear and I ended up doing several laps before I parked the truck in the right place for the return.

GEORGEWILLIAM D. 
Rating:
5.0

Everything was as promised, staff was friendly and organized - thanks! Moving day is stressful, this bit was easy!

Nancy M. 
Rating:
4.0

For 24/7 check in. You need to do away with the 15 minute window for reservations- Had someone not been there at 8 am on Easter Sunday morning I would have been screwed for showing up at 7:25am for a7 am reservation

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Vincent N. 
Rating:
5.0

This location is absolutely the best. Always clean, always friendly and efficient. This is the ONLY uhaul location that I can say this about and, for that reason, I will only bring my business here. Thanks for all that you do!

Amber H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA M. 
Rating:
5.0

Customer did not leave a comment.

John P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Ideal location and size options for my needs. Painless procedures to rent and to move out. The restrooms are super clean and modern.

elaine g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICH E. 
Rating:
4.0

Everyone was friendly throughout my experience. U-box arrived a day late, though was refunded $50 for that as promised. The kicker was that shipping bolts were left on my box, so my building maintenance man had to take them off for me to unload it.

Johnathan H. 
Rating:
5.0

Entrance could be better marked.

Dennis D. 
Rating:
5.0

Awesome crew

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Marie L. 
Rating:
5.0

Craig was awesome. He took the time (even though they were very busy) to go over my entire bill with me. He was very friendly and kind. Thank you Craig!

MATTHEW S. 
Rating:
3.0

I reserved two trucks 26' and 15' for 8 hours. When I picked up the trucks I was never told that the 26' truck was not available they just gave me a 20' truck with any explanation or without accommodating me. I was never told that my reservation was only for 6 hours until I received a text message telling me to return the 15' truck by 3pm. When I returned the trucks, about 30 minutes later I received a call from a lady at Uhual saying that I never returned the 15' truck. The communication was off and Uhual should inform customers beforehand regarding any changes about their reservations.

Kara W. 
Rating:
4.0

Service rep misled me to believe I could extend my 4 hour rental to 24 hours when making a phone reservation. On the morning of my rental, I was told at the front desk it was due back at four PM, or presumably pay a fine. Completely misled.

David M. 
Rating:
5.0

Customer did not leave a comment.

Fatuma H. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

Tyrone T. 
Rating:
5.0

Everyone at this location is super friendly. Move in process was clear ,and easy to understand. My thanks to Mike, Del , Craig and all the other employees at this location.

Michael H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LeRoy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY B. 
Rating:
5.0

My man Craig really saved the day. AWESOME SERVICE!!!!!

TYRELL W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
4.0

Customer did not leave a comment.

Katherine I. 
Rating:
5.0

Speedy and professional service. Hats off to R. Ferraro and manager C. Drischler.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Chidozie O. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Mike, Dell, and the crew there rocks. Always, great service. Excellent service everytime.

Andre R. 
Rating:
5.0

Craig and Mike were fantastic. When I went to go pick up the truck, Mike had me out of there under 5 mins and when I returned the truck, Craig met me outside and checked me out under 3 mins. Fantastic experience. Definitely will come back!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Marvin W. 
Rating:
5.0

Nothing! Keep up the good work.

nathaniel W. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
4.0

Don't charge people a full fucking month when it was only an extra 3 days. Rip off artists. While I had an ok experience, I won't recommend you to anyone.

Peter E. 
Rating:
4.0

Lots of space that was well used! Truck was clean and when I rang the buzzer for help when returning my truck, someone picked up right away. The only comment I would have to make things go a little smoother for the next customer is better signing. It could have been that I was in a hurry that I didn't see it. But at first glance, it was not clear to us where the entrance was or where to return the truck.

KEENU H. 
Rating:
5.0

Dom was great. He was very courteous and explained the container in a lot of detail. I would highly recommend using this location.

Jon H. 
Rating:
5.0

The owner helped me hook up the car dolly and load my vehicle onto the dolly.

Richard S. 
Rating:
5.0

n/a

Mary B. 
Rating:
5.0

Customer did not leave a comment.

CALEB F. 
Rating:
4.0

Customer did not leave a comment.

Dawn R. 
Rating:
4.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Everybody I dealt with was professional. Truck was clean and solid. Definitely use these guys again

Michael M. 
Rating:
5.0

They are awesome!

Monte R. 
Rating:
5.0

The pads I ordered were not in the truck when it was handed over to me. I had to go back in and ask for them.

Michael R. 
Rating:
5.0

The truck automatically turned on "tow mode" every time I had to start the truck. The first time, I did not know that it was on. The truck uses much more gas when this mode is turned on. That is my only complaint.

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

ALICK M. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Cabin of truck smelled like cigarettes. Driver's side windshield wiper had no blade, so we had to switch over the one from the passenger side and have the one on the passenger side sticking out so it didn't scrape the windshield and produce a horrible noise. Both guys that helped me at pickup and the guy who helped me at drop off were all really nice.

Darcy S. 
Rating:
5.0

N/A

Reginald C. 
Rating:
4.0

The payment system is flawed - unable to pay in advance of due date, misquoted amount due.

Kevon C.  |  Overall Experience 
Rating:
5.0

I used the storage units here for almost five years while on a work assignment and the units are in a great state. The team are exceptional. Always very friendly.

garrett M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra A. 
Rating:
4.0

The rental had problems and you employee didn't care.

John M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

Joy E. 
Rating:
5.0

Very pleasant to work with.

Sam H. 
Rating:
2.0

The owner told me that I would get a text where I could change the fuel level and note any vehicle damage. He did not mention that I should check the vehicle miles. The miles were way off and I only found out when I got to the destination and there was about 300 or so extra mile on the vehicle. The Carlisle location was great and did not charge me the extra $165, but I never should have had to explain that I did not put those miles on the vehicle. I live less than a mile from the liberty location and I dropped my stuff off less than a mile from the Carlisle uhaul location.

Jeffrey B. 
Rating:
4.0

Pickup was quick and smooth; the trailer was in excellent conditions.

Carlo I. 
Rating:
4.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

LYNNMARIE W. 
Rating:
5.0

Customer did not leave a comment.

JOAN H. 
Rating:
5.0

this is the best location. always. love coming here. i've never loved a u-haul till this one. best people. so nice. always accommodating. huge help to me and my business. Appreciate you all!

kelly M. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Jean M. 
Rating:
5.0

I have been to this Uhaul before and I typically only deal with mike and it's always a great experience. However this time I dealt with the assistant manger (I believe his name was Craig) he did a fantastic job. He gave me the exact service I would have expected from mike. Thank you Craig

Trent H. 
Rating:
5.0

Excellent leadership and service, keep up the good work!

buba M. 
Rating:
5.0

Customer did not leave a comment.

Johnette W. 
Rating:
5.0

None. Excellent customer service.

Sirikul G. 
Rating:
5.0

Customer did not leave a comment.

Marissa Q. 
Rating:
2.0

They told me the truck had anchor points in the floor to anchor my motorcycle down. Then I get there to pick up the bike. And there's nothing but pine boards on wall! I cant strap the bike to those it would RIP them off the wall. Spent $120 to rent for nothing

Jeffrey T. 
Rating:
5.0

I found the staff to be helpful, professional and polite.

ROBERT P. 
Rating:
5.0

None. Thank you

Michael E. 
Rating:
5.0

The uhaul worker who dropped the container off was wonderful and incredibly helpful.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Surya P. 
Rating:
5.0

Customer did not leave a comment.

Kamaldeep N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhiguo H.  |  First Impressions 
Rating:
5.0

Thank you for being so professional! Great customer service and very clean facility and fleet of vehicles!

Christopher C.  |  Overall Experience 
Rating:
5.0

Really easy to use the facility -- 24hr access - staff very helpful

LeRoy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray B.  |  Overall Experience 
Rating:
5.0

Mike has always helped me no matter what, he is such a excellent person.

ANGEL L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R.  |  First Impressions 
Rating:
5.0

Easy process for both unit and truck rental. Dale was knowledgeably and thorough

Daniel C.  |  First Impressions 
Rating:
5.0

Employees were always kind and very helpful! Management is doing a great job at the Liberty Avenue location. I will always go back for any of my moving needs!

JULIA J.  |  Overall Experience 
Rating:
5.0

Thank you so much for making my first experience with U-Haul the best - I will definitely continue to return to U-Haul for all of my storage and moving needs!

Anameka S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa I.  |  Overall Experience 
Rating:
5.0

Michael, as per usual thank you. We greatly appreciate your assistance these past three years

REGINA R.  |  Overall Experience 
Rating:
5.0

The facility is clean and well-maintained as are the parking areas. Even the landscaping is well cared for. It felt like the guys who run the place really care about it.

Vincent L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George F.  |  Overall Experience 
Rating:
5.0

Customer service was great

Linda T.  |  First Impressions 
Rating:
5.0

Great experience thank you. Felt safe and secure with my daughters belongings in there.

joseph g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joana S.  |  Overall Experience 
Rating:
5.0

Outstanding facility and staff. I have utilized four other storage facilities over the last 15 years and this U-Haul location outshines them all.

David O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George F.  |  First Impressions 
Rating:
5.0

Mike and his crew are exceptional. When you have storage needs look no further. It’s a one stop shop. You can get your truck, storage, moving supplies, and even a site where you can find reliable vetted moving help. They are three big stressors in life, death, loss of job, and moving. This location relieves the moving stress for sure. Thanks again.

moving firm l.  |  Overall Experience 
Rating:
3.0

My unit was too small and the office was closed so I could not get a bigger unit. It was a hassle to try and fit everything in. The unit size looked bigger on the website. The size is misleading.

Naime B.  |  First Impressions 
Rating:
5.0

Del W was very helpful in getting my storage unit arranged and explaining all the features of the self storage units at Uhaul. I would definitely recommend using Uhaul self storage to others in the future.

Mark H.  |  First Impressions 
Rating:
5.0

No problems at all. High security, helpful staff.

Jeanne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kali K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald W.  |  First Impressions 
Rating:
5.0

Not U-haul’s fault, but I had to share the elevator with multiple people in rapid succession who weren’t wearing face masks. One suggestion would be to police mask use more, and install a vent fan in the elevator, since corona isn’t going away soon.

Randall S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANJITH KUMAR S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joana S.  |  First Impressions 
Rating:
4.0

Very difficult getting to my location because of storage unit selected for me. But other than that, staff was very professional! I would recommend storage facility and I would use the storage facility for future needs.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Behrad Z.  |  Overall Experience 
Rating:
5.0

Clean easy access Would highly recommend

John C.  |  Overall Experience 
Rating:
2.0

My property and furniture was rat infested with rat holes in the couch rat feces all over storage area had to throw most of the stuff away do to rat infestation

OTIS S.  |  Overall Experience 
Rating:
5.0

This is our 1st experience moving Everyone we dealt with "held our hand" thru the entire process from the beginning in February until the actual unloading at the storage facility on June 2 With the delays in closing the house in the middle of the Covid pandemic y'all made it seem SO easy.

Zack M.  |  First Impressions 
Rating:
5.0

Clean facility. Easy to do business with.

Kim K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aditya J.  |  First Impressions 
Rating:
5.0

Uhaul storage worked perfectly while my housing situation was in transition. The facility is convenient, clean, and secure. The staff were excellent.

Kevin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevon C.  |  First Impressions 
Rating:
5.0

Will need another storage unit in the Fall.

LeRoy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent L.  |  First Impressions 
Rating:
5.0

Really nice and helpful attendant. Made the move-in really smooth and convenient.

christine b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOB C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janeya H.  |  Overall Experience 
Rating:
5.0

Very nice place

Tammy D.  |  Overall Experience 
Rating:
4.0

Very convenient locations. Thank you.

Lisa W.  |  Overall Experience 
Rating:
5.0

The service was outstanding and my experience with uhaul was great

Sara J.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful even when there was an issue they corrected it immediately!

Vianie H.  |  Overall Experience 
Rating:
5.0

My experience with Uhaul was great. Since I wasn't from the area, I needed a bit more help which I got everytime I called with questions. Thank You

Cindy K.  |  Overall Experience 
Rating:
1.0

The elevator didn’t work the lady accused as I am the one who brake it. They take me to use another limited help

Isaac M.  |  First Impressions 
Rating:
5.0

Recommended!

Claus R.  |  Overall Experience 
Rating:
3.0

My property was damaged and i didn’t take the additional insurance and was only given about 20 percent of my money from UHAUL. My precious photos were destroyed by water and rats

LISA R.  |  Overall Experience 
Rating:
4.0

Fantastic experience. I used my storage unit for 5 years while I traveled nursed. My only complaint is I wish the monthly cost was a little lower. Otherwise, I have zero problems with this facility.

BRETT D.  |  Overall Experience 
Rating:
5.0

I'll be using Uhaul Moving and Storage of Pittsburgh for all of my moving and storage needs from now on.

Jared M.  |  Overall Experience 
Rating:
5.0

helpful with answers to my questions. Smooth set up.

john m.  |  First Impressions 
Rating:
5.0

We had a great experience working with this Uhaul branch. Mike went above and beyond for us and we appreciated working with him so much.

kechia m.  |  Overall Experience 
Rating:
5.0

Your employees are extremely knowledgeable and helpful. This, above anything else is what makes any service top notch! I spoke to Nicki and her daughter- both amazingly kind and pleasant!

Jayne P.  |  Overall Experience 
Rating:
5.0

Everything was great ... the only improvement would be 24 hour access.

david g.  |  Overall Experience 
Rating:
4.0

It was a good experience.

sandra h.  |  First Impressions 
Rating:
4.0

Ok

Gerrit B.  |  Overall Experience 
Rating:
5.0

NA

THUONG N.  |  First Impressions 
Rating:
5.0

Everything has been perfect from beginning to end. Working with Michael and his staff is more than superb. We have been renting on consecutive years, and will continue to do so, until our kids graduat

REGINA R.  |  Overall Experience 
Rating:
5.0

The facility and the people working at it are great especially the manager.

jim w.  |  Overall Experience 
Rating:
2.0

Calling for information is a major hassle. After responding to numerous questions from the "screening voice" we were finally connected. Their phone rang and rang. No one answered. Slow service on a Su

daniel b.  |  Overall Experience 
Rating:
5.0

Everyone was so nice and very helpful.

lisa T.  |  First Impressions 
Rating:
5.0

Very helpful staff.

Robert F.  |  Overall Experience 
Rating:
5.0

Good storage place. Elevators can get crowded, and the wood floor is uneven. But the unit itself was fine.

Justin Turner K.  |  Overall Experience 
Rating:
3.0

Ok

Gerrit B.  |  First Impressions 
Rating:
5.0

Customer service people were very helpful..

SOUMENDRA M.  |  First Impressions 
Rating:
1.0

Drove from New York. When I arrived first thing in the morning, service was rude. Got charged an extra day for returning truck 30min late. One small elevator, not enough carts. Bad!

JONATHAN H.  |  First Impressions 
Rating:
5.0

Y'all are fantastic. Everyone was responsive and very helpful. Give em all raises!

Tylar F.  |  First Impressions 
Rating:
5.0

They were always helpful when I had problems. When I needed extra hours to finish loading or unloading they were accommodating. Excellent and friendly staff.

Christian E.  |  Overall Experience 
Rating:
4.0

Workers were very nice and friendly to help.

Kali K.  |  First Impressions 
Rating:
5.0

The person who assisted me - Justin - was outstanding. Patient in explaining options and going with me to determine the best truck and storage option for our needs. A pleasure to work with.

Robert F.  |  First Impressions 
Rating:
5.0

I would recommend this facility

WILLIAM A.  |  Overall Experience 
Rating:
5.0

Excellent service and facility!

Michael W.  |  First Impressions 
Rating:
4.0

Facility was clean. Employees efficient at time of transaction and responsive to issues with access card.

Kelsey K.  |  First Impressions 
Rating:
5.0

Great service and facilities!!

SHAWN W.  |  Overall Experience 
Rating:
5.0

Excellent service

Michael P.  |  First Impressions 
Rating:
2.0

The storage experience was really unsatisfactory. The storage has only one elevator and we had to swipe the card every single time!! Also, one of the staff was a little rude.

Hessameddin B.  |  First Impressions 
Rating:
2.0

I moved my stuff because I had mice running in my storage bin and mouse droppings on my storage totes, blood was on the floor were a mice had been hit by a weight, they only offered a free month

GLORIA M.  |  Overall Experience 
Rating:
5.0

I like this UHaul facility very much. It is very spacious, secure and well-lit. The loading docks are very convenient. I enjoy the ambiance of the old building and the convenience of the updates.

James H.  |  Overall Experience 
Rating:
5.0

Huge fan of UHaul. The Ohio, Colorado and now Pittsburgh location are great. Spent 4 + years at the Pittsburgh place on Liberty Ave. is the best yet.

Greg C.  |  Overall Experience 
Rating:
5.0

Excellent service Professional staff

Gillian Y.  |  First Impressions 
Rating:
5.0

Excellent

Adam B.  |  Overall Experience 
Rating:
5.0

Mike helped me with my rental and he was great. He answered all of my questions and the rental process was very easy. The facility is clean, easy to access, and secure. I highly recommend it!

Elizabeth T.  |  First Impressions 
Rating:
5.0

Nicki was our UBox service provider, she was the best. One of the most helpful people I have ever met.

Joseph A.  |  Overall Experience 
Rating:
5.0

pleased

del f.  |  First Impressions 
Rating:
5.0

Very easy

Adam B.  |  First Impressions 
Rating:
4.0

Nice people. The manager thanked me for being a return customer. Classy. I wil be back again.

jim w.  |  First Impressions 
Rating:
5.0

Michael and his team were super helpful in getting us set up! The location is super clean, warm, and welcoming. Would definitely do business with them again!

Mikko S.  |  First Impressions 
Rating:
5.0

Very easy sign-up and the facilities are clean and secure. Felt very comfortable storing items with them.

Erin K.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful

Jarae M.  |  Overall Experience 
Rating:
5.0

I did the u haul u box, great fast service!

Cassie Z.  |  Overall Experience 
Rating:
5.0

Great team here!

Johannes A.  |  First Impressions 
Rating:
5.0

The place was accessible, secure, clean and well organized, the staff were nice and ready to help when I told them that I lost my padlock keys, I would give them extra rating stars above 5 for that.

omar y.  |  Overall Experience 
Rating:
5.0

Very happy other then not getting the last month prorated. I feel that should be something that is done.

jared s.  |  Overall Experience 
Rating:
5.0

Our U-Box service person Laura was outstanding.

Rick T.  |  Overall Experience 
Rating:
5.0

Really was a pleasure and easy and convenient and the best price for removing

rodney w.  |  Overall Experience 
Rating:
5.0

Great place to store your stuff

Diana D.  |  Overall Experience 
Rating:
5.0

Great work . Very communicative and friendly. Easy to use, would recommended!

Nicole L.  |  Overall Experience 
Rating:
5.0

Nicki was fantastic!

Louis B.  |  Overall Experience 
Rating:
5.0

Friendly staff.

Dejoun G.  |  Overall Experience 
Rating:
4.0

I've been with Uhaul since 2015. Aside from the mouse poop and stand-in supervisors (not familiar with the clientele), it is a great place to be. Mike is a great understanding manager! Thumbs up.

STEPHANIE C.  |  Overall Experience 
Rating:
5.0

Everything was explained and I understood easily. My move experience was great! Thanks!

John L.  |  First Impressions 
Rating:
4.0

I ordered the uhaul box online. The box was perfect for our project. It was clean and easy to open and lock again. The staff were friendly and kept in touch for delivery and pick up.

Patricia G.  |  Overall Experience 
Rating:
5.0

We always felt very safe in putting our personal possessions there.

ANTHONY K.  |  Overall Experience 
Rating:
5.0

People were very helpful — service was just what I needed — could not have been easier. Will recommend to anyone needing moving supplies, services or storage.

LeRoy L.  |  Overall Experience 
Rating:
5.0

Thanks for your help!

Kristen G.  |  Overall Experience 
Rating:
4.0

Mike the manager is the best! Pittsburgh (liberty avenue)

Judi T.  |  Overall Experience 
Rating:
4.0

I appreciated the convenience of renting the storage space and the truck at the same location that worked out really well for me. The estimated mileage proved to be difficult, overall I'm very pleased

roberta s.  |  Overall Experience 
Rating:
5.0

BEUTIFUL large clean facility with knowledgeable staff and convenient hours. Vince and Del were friendly and helped me thru the process no questions asked.

Scott R.  |  Overall Experience 
Rating:
5.0

Clean, courteous with prompt attention to detail. Just moved to the neighborhood and will make this my UHaul hub for all rentals going forward.

Adam H.  |  Overall Experience 
Rating:
5.0

exactly what I needed.

JUSTIN R.  |  Overall Experience 
Rating:
5.0

Always a pleasure doing business with you guys! Highly recommend!

Latasha W.  |  Overall Experience 
Rating:
4.0

Niki was helpful in communicating the delay in picking up the U-Bin due to the ground conditions.

Patricia E.  |  Overall Experience 
Rating:
5.0

24 hour access would be great.

DIANE P.  |  Overall Experience 
Rating:
5.0

The employees were very helpful and knowledgeable about the units in the facility and I liked the fact that I could pick the truck up in the area I needed and was able to drop it off at unit.

Tawanda H.  |  Reservation 
Rating:
5.0

For such a large facility, there needs to be more carts. Overall, friendly staff, clean, and good security.

Raphael C.  |  Overall Experience 
Rating:
1.0

Shipment was late. Employees were not at all helpful. Owes a $50 refund for being late. No communication. Will not ever use again.

Cheryl S.  |  Overall Experience 
Rating:
3.0

Safe and reliable access. But this center did try to steal $1600 from me by claiming that I damaged a truck. I refused to pay and they never called back. Must be a usual trick.

amar b.  |  Overall Experience 
Rating:
5.0

Nicky was awesome in taking care of my moving needs.

Christine F.  |  Overall Experience 
Rating:
5.0

Great experience

austin s.  |  Overall Experience 
Rating:
4.0

Great and safe!

Blair R.  |  Overall Experience 
Rating:
4.0

Great place! Really friendly staff. Just one elevator which made moving slow when busy.

jim w.  |  Overall Experience 
Rating:
5.0

The manager of the facility was the best, he did everything he could to make me happy. The only thing I wished was that there were larger carts for moving things. Overall it was excellent

Corinne D.  |  Overall Experience 
Rating:
5.0

Communication between parties and coordination of the box delivery went very well .

bob M.  |  Overall Experience 
Rating:
5.0

Very easy to use

Kevin W.  |  Overall Experience 
Rating:
5.0

both the pick up and drop off were very easy and quick. we also used this location for a storage unit and that process worked well also.

David W.  |  Overall Experience 
Rating:
5.0

I love the security and the spacious loading and parking area. It was confusing at first, but once you know to sign in electronically, it’s a breeze. Greatly appreciate all the packing/moving supplies

Jeanne G.  |  Overall Experience 
Rating:
4.0

I was very please with the convenience and easy access . Also, The storage space was appropriate .

Marianna P.  |  Overall Experience 
Rating:
5.0

I really enjoyed using U-Haul, everyone was friendly and helpful even other people using the facility. I will definitely be back.

joe'l k.  |  Overall Experience 
Rating:
5.0

I called ahead to get my U-Box moved to the loading area and the my box is there ready for me to clear-out my contents. The area is easy to access and safe.

ping n.  |  Overall Experience 
Rating:
5.0

We were very happy with this facility. Every time we went there we were greeted with a happy person who had helpful information for us. We will surely be back and highly recommend this facility.

kevin m.  |  Overall Experience 
Rating:
4.0

Very efficient and helpful!!

KARA MICHELLE R.  |  Reservation 
Rating:
1.0

To Whom it May Concern: I am writing to you today to discuss my dissatisfaction with U-Haul U-boxes. I set up an appointment to have them delivered to my new home in Pittsburgh on August 13. After n

Stephanie B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful when I went to secure a storage unit for my son's items when he graduated from Pitt till he moved into his apartment in Aug. It was very easy, convenient and great service!

Patrick M.  |  Overall Experience 
Rating:
4.0

The driver that brought my new boxes was friendly professional very timely I was disappointed that it took two weeks to receive my you boxes after arriving in Pittsburgh

Rodney W.  |  Overall Experience 
Rating:
4.0

Office staff was knowledgeable, capable, and prompt. Remote communication was the only challenge. Call mid morning if you want to talk to them.

Jeffrey W.  |  Overall Experience 
Rating:
4.0

One occasion soda machines were empty, another no toilet paper or paper towels in garage restroom. Sunday hours suck, and not enough carts and dollys for a busy weekend.

Guillermo S.  |  Overall Experience 
Rating:
3.0

Cory, the employee who helped us, went above and beyond in dealing with our issue. 5++ stars to staff. Location has major vermin problem - we couldn't find unit w/ no mouse droppings or wasps nests.

ELIZABETH F.  |  Overall Experience 
Rating:
5.0

Very clean and organized facility. The staff is knowledgeable, friendly, and professional.

Eric G.  |  Overall Experience 
Rating:
5.0

Nicki was incredibly helpful and made our moving experience so much easier and stress free when it came to getting/moving our Uboxes

Lily N.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and accommodating. The service was exceptional.

Dejoun G.  |  Reservation 
Rating:
5.0

Staff was very courteous made the move less painful to do and explained where everything was and where to get help if needed.

Daniel M.  |  Reservation 
Rating:
2.0

Cost adders. Must have their lock at adddd fee. Though there was never any human interaction going to the unit, there is a fee to do it “after hours”. It’s just a shady way to extort more money.

Steve B.  |  Overall Experience 
Rating:
5.0

Great experience, thank you

Felicia F.  |  Reservation 
Rating:
5.0

Thumbs up

Isabel M.  |  Reservation 
Rating:
5.0

Excellent service. Nicki goes behind to help me with my 2 U-box. I had an amazing experience with U-Haul.

Islande T.  |  Overall Experience 
Rating:
5.0

This facility has their act together. It is a well run facility and seems very secured.

Thomas E.  |  Overall Experience 
Rating:
5.0

Worked out well

Eugene B.  |  Overall Experience 
Rating:
4.0

I only had to come to the facility once to access my items, but did have to come to the office a couple other times about things. Staff was friendly, polite and helpful.

Anna J.  |  Overall Experience 
Rating:
5.0

Great service

chris w.  |  Overall Experience 
Rating:
5.0

Excellent!

Emmanuele B.  |  Overall Experience 
Rating:
3.0

Helpful and friendly staff, but my delivery wasn't noted as scheduled despite me calling twice to confirm it so there was some confusion on the day of

renee p.  |  Overall Experience 
Rating:
5.0

Mike is great leader

HERMAN S.  |  Overall Experience 
Rating:
5.0

The expertise and professionalism of your employee Nikki was much appreciated. She provided continuous communication to assist in knowing when UBox would arrive and when she could pickup.

PAT S.  |  Overall Experience 
Rating:
5.0

The general manager went the extra mile to uphold the conditions of the contract of another Uhaul location. He fixed their late-ness with his initiative. Thank you!

Teresa D.  |  Overall Experience 
Rating:
5.0

very friendly staff and it was super easy to access the clean storage unit. i also felt that the facility was very secure. would definitely recommend! A+++

Gwen G.  |  Overall Experience 
Rating:
5.0

It's was a good friendly all around and dealing with professional people who care.

Frank M.  |  Overall Experience 
No reviews have been submitted for this location.

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