Customer Reviews for U-Haul Moving & Storage of Pittsburgh

Rating:

5.0

Craig, the manager, was friendly, approachable, and helpful. When I need storage or a U-Haul van, I'll be back again. The process was always quick and easy.

Rating:

5.0

As far as the equipment. The tires seemed to be out of balance. The truck shook a lot for the entire 200 mile drive. The brakes also seems very spongy. The previous rental I had in December was much better.

Rating:

5.0

Very professional,great costumer service, always recomended...

Rating:

3.0

The key drop was located on the opposite side of where the truck was returned, there should be signage on both sides of the location indicating where the key drop is. The entrance and exit of the truck return parking lot made it so the truck was very difficult to get the 26' truck into a parking spot, the entrance and exit should be swapped so that trucks can pull in without difficulty.

Rating:

5.0

Tell the person the full price if u go over the miles u use an disclose it on the site

Rating:

1.0

they really need to train employees at Liberty Ave Pittsburgh on costumer service.

Rating:

5.0

The team processed our needs quickly, they were professional and helpful through the whole process. Very good team! Thanks!

Rating:

1.0

I talked to two different people about a refund I never used the Ubox container cause it was to small for my 1 bedroom apartment. I've just been told I'll get a refund and 11 days later still waiting ? I paid 5 months for a uhal container to sit infront of my house thanks.

Rating:

5.0

Service agent was great. Helpful, friendly and thorough. He should get a raise.

Rating:

2.0

READ ABOVE NOTES. It says it all. Worst experience ever!!

Rating:

5.0

The staff at this location are top notch. Very Helpful with all my needs

Rating:

2.0

The person who delivered my Ubox was very friendly and helpful, and the drop-off and pick-up went relatively smoothly. My issues with this experience started with the loading of my Ubox in Pittsburgh. I had completed loading my UBox and I went to the lady at the front desk to ask if I needed to lock the unit, to which she said no I was all set, so I had left to go to my hotel. About 30 minutes later I received a very rude and unpleasant call from an employee who was aggressively yelling that I had not put on a lock on my unit, to which I informed him I specifically asked if I had to and was told no I am all set. He continued in an aggressive tone and told me he would just put my lock from my previous rental (a storage unit) on the UBox and hung up, without informing me to retrieve a key for this lock nor mailing it to my address (the Ubox drop-off location). I had to break off the lock with bolt cutters, breaking a pair of bolt cutters in the process. As for the delivery portion itself, on Saturday I received a call that there are no drivers that work on the scheduled delivery date (Sunday 3/5) which I found strange since Uhaul had chosen this date, and I had to call out of work to stay home and have my items delivered that day instead (Saturday 3/4). I was told multiple different possible delivery timeframes, none of which were accurate as the shipment arrived late, which was upsetting because I could have still gone to work if I had known how late the delivery was going to arrive. I also continued to receive calls from the Uhaul scheduling center and was not updated that my Ubox had even arrived. Although the people on the phone were very nice and helpful, I found it very strange that every time I received a call the dates of my UBox pick up and drop off had changed when I had not asked for this to be done at all. For example, on 3/5 a woman called thinking that I had not gotten my delivery yet and also had it down that the pick-up would be for 3/8 which I had actually scheduled for 3/6 so that my driveway would be clear again as soon as possible. After my unit was picked up, my app said that my estimated delivery date was 3/7 and that estimated pick up would be 3/9 for some unknown reason, causing my concern that I would have additional charges that were not correct. Also, I had some billing issues in which the wrong cards were charged for the services than the one I had originally provided for paying for the UBox. Overall a majority of the UHaul employees were friendly and helpful (with the exception of the one man who called me in Pittsburgh), but the overall experience became so much more confusing and frustrating than necessary. I am weary to use this service again because of this experience, even though my stuff arrived in good condition.

Rating:

5.0

Excellent service

Rating:

3.0

The old wooden floors are in desperate need of repair and the overall storage needs to be redone. One working elevator in a building that big is ridiculous.

Rating:

3.0

Good service !

Rating:

5.0

I’ve held the unit for years and never had a issue nor wondered about my belongings. The facility is super secure.

Rating:

3.0

Windows and mirrors need to be cleaned a little better

Rating:

3.0

Most of the staff was helpful and friendly, however, after packing up a Ubox to be shipped, I had asked if I needed to do any further actions like putting a lock on the box or anything like that, and the person at the front desk said no. Later that day when I was no longer at the facility, a man called very aggressively and scolded me for not having a lock, which I told him that I was instructed I was all set and did not need to do anything else to my Ubox. He continued to talk to me aggressively and was not very helpful in finding a solution to the issue, he sounded annoyed and finally told me my lock I returned after closing my storage unit will be used after I told him that I was no longer in the area of the U-Haul and had to Uber to reach the facility. Overall the staff is usually really nice and helpful, but I now feel nervous and skeptical that my unit will be able to be accessed easily after this encounter as I no longer have the keys for the lock.

Rating:

5.0

The staff was courteous and friendly and we were quickly checked in. I received a phone call later from the staff, telling me I had forgotten my EZpass in the cab, and when I returned to pick it up, noticed it was securely wrapped in a printout of my order. What great service! High marks for the staff there.

Rating:

5.0

Have some snacks put out.

Rating:

3.0

Had some problems with double payments and not wanting to refund the over payments

Rating:

3.0

I requested a utility dolly, but it wasn't available when we picked up the moving truck. This could have been a big inconvenience.

Rating:

5.0

Experience today was excellent but when I moved my stuff in storage unit a month ago it was horrible!

Rating:

5.0

Truck was very clean, and as usual service was Great! Thanks Daniel!

Rating:

3.0

Battery died with the vehicle completely off.

Rating:

5.0

Anthony and his other coworkers were very helpful, tried to repair the mirror as best as they could. They even helped me save money by talking me through which accessories were best to purchase and which were best to rent. Would definitely use this location again

Rating:

5.0

They offer 1 month free storage at the facility and thank god because I needed to take advantage of it after renting the truck! Everyone there was super nice and helpful, not renting trucks anywhere else in Pittsburgh.

Rating:

5.0

Thank you Craig for being so accommodating!

Rating:

5.0

Fast and courteous service. Truck stank like cigarettes.

Rating:

5.0

Thanks Bri big help and the rest of the team

Rating:

5.0

clean interior seats and wash vans between use when applicable.

Rating:

5.0

We noticed when the truck was picked up that it seemed louder than expected. It seemed to sound like a diesel engine. Not having much experience we kept going, When we got to destination I crawled under truck and found the exhaust pipe was broken in front of the catalytic converter. The sound monitor on an Apple Watch measured 98db.

Rating:

5.0

Everything about this facility was excellent. The trucks are well maintained, the staff efficient, the storage unit convenient.

Rating:

4.0

I couldn't get in to put my stuff in storage cause they didn't give the best instructions

Rating:

5.0

everything was great !!! I would use again if I had to

Rating:

5.0

Though the van wasn't very clean the customer service was excellent.

Rating:

5.0

Dominick Bolin did a great job, above and beyond the call. the whole staff was great and efficient

Rating:

5.0

Overall a pleasant experience.

Rating:

3.0

Men behind the counter were polite, clean, cheerful, helpful. What they were not was professional. The signage as to where to enter, customer parking, where to return the truck is lacking. Liberty Ave is a busy street. It is uncomfortable trying to figure out where to turn with cars around you. This is complicated when driving a truck. Place was clean, well maintained. Appeared to be organized.

Rating:

5.0

The rental process was very easy and the staff at this location were great!!!

Rating:

5.0

The Uhaul on Liberty Avenue has excellent customer service and are very helpful and reliable

Rating:

5.0

Good 👍

Rating:

5.0

Im not completley moved out yet

Rating:

1.0

Truck was fine... Had a terrible experience getting the storage. My money was stolen from one of the employees.. Javon Baskins. $70. Then when I called about it there was no manager and I was hung up on 3 times. Ridiculous

Rating:

5.0

It was very good customer service and I would recommend it to all my friends and family. Thank you.

Rating:

1.0

The staff here told me something that is made up. Huge unfriendly, even cursed me on the phone. Why would employed such staff? Never go here again. Trash place.

Rating:

5.0

Excellent all except the accessibility of the storage unit .. the steps are strip and a safety issue when carrying items up and down..

Rating:

5.0

At the liberty Ave. store there is nothing to improve this location in my opinion is top notch if you were rated by stars I would have to give you 10 stars

Rating:

5.0

side mirrors could not be adjusted for proper view of driver. My guess is you needed a wrench to adjust. For a 300 mile trip, it was difficult to continually lean forward to look out each side mirror when changing lanes. Also, the truck did shut off when I pulled into a parking lot at a rest area on the turnpike. I was concerned it wouldn't start but it did.

Rating:

3.0

The truck leaked the whole time from the rainwater. There was a note written on the side panel, fix a leaking roof, so in return, and I had to pay for covered parking whenever my furniture was inside of the truck because it was raining the whole rental. That I have the truck.

Rating:

5.0

My personal help was very helpful and willing to do the heavy lifting. Smiles all around.

Rating:

5.0

The woman who helped us get our storage unit was excellent. She was pleasant, friendly and helpful.

Rating:

2.0

I asked for help several times called customer service also ! Within the hour ! No help my thing are stuck I can’t lift them n the company I paid said tell them to help me uhal said insurance purposes they can’t ! I’m losing out wen they could of gave me a dolly or something! Just rude Then he goes I’ll give u a free month!! Yeah if I even get my thing in the unit this month now !! A week before Christmas I’m livid Disrespectful disregarding me and my thing I asked for higher up no response threw email

Rating:

5.0

Another pleasant experience! Daniel was very courteous, and Craig is always friendly and welcoming. Thanks again!

Rating:

5.0

Not this encounter, but the 2 previous times i rented a pick-up truck, from this location, it was not available for my reservation - they gave me a cargo van which was wonderful, but promised me a $50.00 credit BOTH times. I never received either credit, and my total was actually higher than it ever was before. I rent from this location approx. every 2-3 months. Other than that... These guys are always amazing at this location, and all deserve hero pins!! I've been to other local branches and the difference in customer service, professionalism, and knowledge is staggering!! I think the Liberty Ave. location should be a regional - if not national - training center!! They really are THAT good! Thank you - as always - for an amazing experience! We will be back soon! :]

Rating:

5.0

Everyone is so friendly and happy. Great Customer Service

Rating:

5.0

I want to apologize to the agent who made a way for me to rent the van. He needed the van to be back by 2:45p and I attempted to honor that time but the van wouldn't start. Roadside assistance came to my house a couple hours later and I was able to return the van at 5p. I will definitely use Liberty Ave. Uhaul again due to his professional and empathy. Thank you

Rating:

5.0

All good ! Everybody is friendly and know their job !! Will use again

Rating:

5.0

Everyone there was very professional and very kind p

Rating:

5.0

The gentleman who waited on me was very efficient kind and friendly

Rating:

3.0

Very nice. Quick and easy.

Rating:

5.0

Fantastic

Rating:

5.0

We will be back in August

Rating:

5.0

Both the person on the phone and the person that helped me at the facility were INCREDIBLY GREAT. I am VERY VERY pleased.

Rating:

5.0

Everyone was so professional and thorough. The manager was awesome, she really helped me tremendously.

Rating:

1.0

I was literally charged double of what it should've been charged because I dropped it off at a different location in which I could have picked it up where I dropped it off but nobody told me the price would be double if I picked it up on liberty Avenue. I had rented a U-Haul a month prior at the Monroeville U-Haul that I dropped it off at and was very satisfied more than disappointed. In this particular U-Haul on liberty Avenue. The price should've been stated before I spent double for no reason

Rating:

5.0

Amazing staff and team at the Pittsburgh Uhaul location. Great service! Give them all holiday bonuses.

Rating:

5.0

The staff was friendly, the payment plan is convenient and the facility looked well-maintained!

Rating:

5.0

The van was warmed and ready for us on a very cold day! The staff was very friendly!

Rating:

3.0

We had this vehicle about 6 hours and were charged the daily rate of $89. That's outrageous. When did rates increase so much?

Rating:

5.0

People here are the best! Even let me charge my low battery cell !!!

Rating:

5.0

I've been renting U-Haul trucks for my business for many years now and this location has always been the best.

Rating:

5.0

Pick up and drop off was so easy. Would definitely use this service again

Rating:

5.0

Craig has a very friendly and accommodating team! Thanks Lamar and Brianna! Everyone was Great!

Rating:

5.0

Thank you for many years of storage!!

Rating:

5.0

Very very helpful

Rating:

3.0

We were given a used storage unit ( was already a lock on it) 3 times. They were apologetic though and gave us a free month rental

Rating:

5.0

Thank you!

Rating:

1.0

So many things were molded n i hqd to tgrow so many thinga away. There was a roach that came out of my things.. really hope it was just that one.

Rating:

5.0

Everything was great! Do I need to contact anyone regarding my auto pay? HAs it already been taken care of at time of moving the items out of storage? Thanks

Rating:

5.0

The wide door wasn’t working during office hours and the office didn’t answer when I called before the office closed. But the staff was very helpful all the other times I interacted with them.

Rating:

5.0

I would prefer and recommend U-Haul storage facilitu to everyone in need for storing virtually all items with peace of mind. The staff are very good and take excellent care of the goods. The facility and lockers are very good in size and well maintained.

Rating:

5.0

Thank you, for my stay you guys are very outstanding and thank you again !!!!

Rating:

5.0

Lovely service

Rating:

5.0

Great experience. Craig is provided great service, and Tommie(not sure of spelling), visiting manager was awesome.

Rating:

5.0

First time user for storage units for our Pitt student and this facility worked out great for us. We would use again for sure and recommend. Staff was helpful and friendly in explaining everything. We were very impressed with cleanliness - and the helpful cleaning staff person (woman). Thanks for making our moving experience a little better.

Rating:

5.0

All staff were very helpful and pleasant. Very clean place. Please move items where you pull and out of bags.

Rating:

3.0

I didn’t like the way my truck drove and the inside smelled very bad like urine.. very sickening

Rating:

5.0

Nice place nice management very helpful unlike others in the area

Rating:

5.0

Everything about the process was excellent, the employees were also very helpful

Rating:

3.0

The staff member, Craig, was excellent. However, there were 16 people in line throughout the whole day and one functional staff member and the other in traiing. This created an enormous headache, slowed the process down enormously and was simply aggravating.

Rating:

5.0

Easy check in. Helpful associate with our questions. Clean storage unit. Good security. Good location for Pitt.

Rating:

4.0

Men booked and paid for to load at housemaid unload at storage unit didn't show. I got no assistance at the unit end tho I did pay Uhaul online fir the service for help your sakes order offered. Not good day for me given the heat and the load. Still don't know how to get my money back.

Rating:

5.0

My over all experience was very positive.

Rating:

4.0

Mike was so great to work with this whole time. The storage unit has to be one of the nicest in the city and so convenient. The loading dock was always available and the staff was always available to answer questions.

Rating:

5.0

I will recommend this facility.

Rating:

5.0

The Uhaul crew here always provide excellent customer service and the facility is easy to find and access.

Rating:

5.0

safe bang for ur bucks!!!!!

Rating:

5.0

Very satisfied with our experience at your facility. Thank you!

Rating:

5.0

Mike Glancy and crew went above and beyond on customer service! Will definitely recommend

Rating:

4.0

Calling and trying to contact someone at my location was almost impossible most days. That was my main problem, not being able to reach someone. Also when I went to close out I called and spoke to someone and they said they would go check the unit and send me an email as long as everything was out. That’s not what happened no one called and I kept getting bills and text messages stating that my storage was empty. So I called the second time and the young man was kind enough to do what he said he was going to do. But it did take two calls and the first call I had to be on the phone for almost a half an hour to speak to somebody

Rating:

4.0

Kevin helped us out a lot!

Rating:

5.0

Love the price and the it is so close to my house I can walk there if I need anything would recommend your company to my family and friends

Rating: