The guys who helped me were so nice! Thanks for making the process easy!Elizabeth W.
Customer Reviews for U-Haul Moving & Storage of Pittsburgh
Pittsburgh, PA 15201
(Next to the Pittsburgh Ballet across from 31st Street Bridge in The Strip)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mike and his staff are always very helpfulDavid T.
Thank You JOHN AND JAYLA!rayshawn S.
The trucks "change engine oil" warning light came on, because of this I do not consider the equipment to be well-maintained. It wasn't a problem for me. But it could become a problem for the vehicle or a future costumer, as proper vehicle maintenance, including resetting the warnings after proper maintenance should be expected from a vehicle rental facility.Matthew H.
Good service and I would come backJazmin L. | First Impressions
Low tire pressure after only 30 miles, but otherwise good vehicle performance.STEPHEN C.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.Polly G.
Customer did not leave a comment.MARK J.
Truck had a coolant indicator that was known to be on prior to and during my local trip. On return was told they were â€œjust trying to get it through the weekend.â€ That's not a good gamble to put in the hands of a customer who, by definition, is already dealing with the stress of moving.Robert H.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Adam Koe L.
Transaction was quick and easy all interactions helpful and friendlyJennifer K.
On site location and manager were awesome, online attention however leaves much to be desired, I uploaded my documentation and was chatting with an agent for the 24/7 online pickup and out of the blue, no explanation rejected mid pickup if it wasn't for the on site attention being open on a Sunday I would have missed my activitiesCarlos M.
Customer did not leave a comment.Jennifer T.
Customer did not leave a comment.MATTHEW R.
The trucks are poorly maintainedSean M.
This is regarding the location in 3700 Bigelow Blvd, Pittsburgh, PA 15213. Initially, I had made a reservation on this location for my U-Haul. However, when I got there and showed my international driver's license (from Colombia), they refused to rent me the car since, according to them: "they were only allowed to accept international driver's licenses that were on their system". I don't know what classifies to be in their system but they always refused to rent the truck. That's why I had to go to Liberty Ave. I'll make sure to not go to Bigelow Boulevard U-Haul location again.Juanita L.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.TIMOTHY B.
Excellent customer service as always!LASHAUN M.
Customer did not leave a comment.Liping C.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.Kaitlyn S. | First Impressions
I had two different uboxes, they were supposed to ship together and arrive at the same location. They were shipped to two different locations and I went through an entire ordeal with this process. Uhaul dropped the ball twice with my uboxes. Extremely frustrating and poor customer service. I want compensation for what I had to deal with and I never heard back from any managers. Completely unacceptable and I will never do business with uhaul again.Robert D.
Stop forcing me to drive 10+ extra miles for a U-Haul truck when there is a closer location to my house. When you make a reservation, you should be able to reserve the location too. I had to pay $20 more than I wanted to since it is a dollar per mile.Daniel S.
Customer did not leave a comment.Michael S.
Absolutely amazing service. Was in and out within minutes and we're super helpful!Samantha C.
The rental vehicle drop-off is a fair walk from the customer parking area. Maybe a lift over to the customer parking area could be provided for customers returning a vehicle.KEITH R.
Customer did not leave a comment.AMBER V.
They were very efficient, helpful & courteousVaughn D.
Great Customer Service ...staff was very helpful and personable!!!Mary M. | First Impressions
The tank of gas was slightly below half and I returned it at the same amount but was charged $14 for gasANDREW L.
Customer did not leave a comment.JOHN L.
Dele's store is my go to location for rentals. He and his staff are very friendly, helpful, and professional and thorough. High fives!Caleb S.
Customer did not leave a comment.Sue L. | Overall Experience
This location was not the location I chose for pickup. Due to some sort of scheduling problem, my original location did not have a truck available and the local dispatcher sent me to a second location. When I arrived at the second location, there was still no truck available, so I was sent to the Liberty Avenue U-Haul. The service was fine, but I lost an hour of moving time because I had to run around to multiple locations. I was also promised a discount in compensation for the inconvenience, but that was not reflected in my bill.Linda M.
Customer did not leave a comment.Ashley H. | Overall Experience
Customer did not leave a comment.CHRISTOPHER C.
Double check that the correct dolly is in the back of the truck.Nicole H.
3000 Liberty Ave was the 3rd location I tried to rent a truck from. The 1st 2 places was a JOKE. I'm extremely unhappy with my overall experience. 3000 Liberty Ave saved my day no thanks to your other two locations that completely screwed me! If you want to call me do so.Eugene O.
I rent vans quit a bit for my business. I live in Murrysville but only use this location because Mike and his staff are very professional and always right on top of things.Michael J.
Craig helped us, he was informative and clear. Craig knew all of the questions before they were asked and he did all of this with a big smile on his face and an upbeat demeanor, complete pleasure to deal with.Devin D.
Nothing against that location, but I live far from it and I reserved one closer and it was fine booked, forcing me to go here, then when I arrived uhual I was later than expected cause of that distance, which caused reservation to time out , causing another 2 hour delay in picking up truck while I was o hold with customer service and had to drop off my employee who couldn't wait any longer, . Finally got back and picked up truck 4 hrs later, so I didn't get it packed up night before which completely defeated the purpose of renting night before.Robert S.
Customer did not leave a comment.Aaron M.
Customer did not leave a comment.Philip L.
Mike and his staff are always very helpfulDAVID T.
Customer did not leave a comment.MARK W.
Process was super easy and quick. Equipment smelled clean. Thank you!ANDREA P.
The owner Mike is always very helpful and friendlyJacob S. | Overall Experience
Customer did not leave a comment.emily n. | Overall Experience
Customer did not leave a comment.CHANAE H.
Customer did not leave a comment.Janet S. | Overall Experience
Understaffed at pickup & dropoff. Waited in line 35 minutes to pickup, no one came to help at drop off.JACOB B.
Customer did not leave a comment.FRANK M.
Customer did not leave a comment.Richard K.
rather chaotic (but I do understand this was a "move in weekend" for local universities)PAUL C.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.ALEXANDER P.
Customer did not leave a comment.Jane Laura D.
Customer did not leave a comment.Michael K.
Great experience again this summer. Will be back next year too if we need storage. In any case, would definitely recommend your facility to others without hesitation.Heather M. | Overall Experience
Customer did not leave a comment.Jarrod D.
Customer did not leave a comment.Saeed C. | Overall Experience
Customer did not leave a comment.John M.
Customer did not leave a comment.Timothy S.
The guy who seems to be in charge is rude and lies a lotTimothy B. | Overall Experience
As I told the young man yesterday when he was checking me out of my storage unit when he asked if I had a good experience: this isn't even the closest storage unit or truck rental place for me. I went here a few years ago when I needed to move and the staff were so helpful, friendly, and accommodating it was unbelievable. That was around 2018 maybe and I still choose to get all of my trucks and storage spaces here. Additionally, I still see some of the faces around that I saw back then. That tells me that Mike is doing everything right. He must be a very knowledgeable dude. I always know that this part of moving will be easy and convenient.Kevin H. | Overall Experience
Customer did not leave a comment.Gregory R.
Customer did not leave a comment.SUSAN D.
I sincerely appreciated the use of the truck to move furniture. My only suggestion is that the fuel tanks should be full or no less than 3/4 full. Receiving a truck with a1/4 tank is inconvenient, wasted time, and forced me to find a gas station immediately to put more gasoline in the truck. The employees were very friendly and helpful.Richard A.
Nothing. You guys were awesomeAnthony L.
Customer did not leave a comment.Frank T. | Overall Experience
The person handling my reservation was awesome...there was only 2 people working on a Friday and he handled everything with professionalismCARMEN B.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Ralph A.
Customer did not leave a comment.BETHANN G.
Customer did not leave a comment.NATHAN A.
Customer did not leave a comment.JESSICA W.
Customer did not leave a comment.Jerome C.
Customer did not leave a comment.DOUGLAS R.
Customer did not leave a comment.Michael P.
I have no suggestion for improvement. It was a great experience! After trying to get information from shipping companies Uhaul experiencewas exceptional. The quote was straightforward and the pricing was exactly what was quoted. We purchased packaging help because our daughter was moving from her college apartment. They were excellent and packed her up quickly. The box arrived at Uhaul in our city and we picked up the box which was placed on a trailer vt uhaul. We picked it up unpacked it and dropped it off with no issues. This was a great experience.Sharon H.
Excellent service guys in the front north sideLONA K.
Customer did not leave a comment.Beau C. | Overall Experience
Customer did not leave a comment.DAVID S.
The only problems that we were concerned about was the truck rented did not have a gas cap and the check engine light came on, along with the tires being low. Other then that staff was amazing and the facility was cleanamy G. | First Impressions
Customer did not leave a comment.Gordon C.
Customer did not leave a comment.Charlotte A.
Customer did not leave a comment.SHAWN S.
No other improvements are needed only one that was mentioned before.Ileana B.
Customer did not leave a comment.B john M. | Overall Experience
Customer did not leave a comment.B M.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.NATALIE L.
Friendly and efficientDaniel C.
When the vehicle I initially rented acquired an issue with its tire, I connected with Uhauls on line chat for roadside assistance. The situation was repaired and I retuned It to the original site. I courteously received a replacement vehicle, and was back on the road again. The staff was extremely accommodating!LASHAUN M.
Customer did not leave a comment.LAMONT R.
Customer did not leave a comment.JEERAPORN C.
Customer did not leave a comment.Aaron G.
They were very great. Very professional & probably the quickest we have ever been in & out.J C.
Mike and his team are the absolute best. Quick check in, they are all super friendly, he keeps employees long term and equipment is always immaculate. I won't go anywhere else and recommend only this location to everyone I know. Thanks all!Christen B.
Customer did not leave a comment.Pat S. | Overall Experience
Customer did not leave a comment.Russell C.
Customer did not leave a comment.ELIZABETH M.
The service was excellent. Laura and Nikki r the most awesome females in the universe! Thank you!!!Lori M.
Customer did not leave a comment.ANTHONY Y.
Best Uhaul location ever. Hands down. No question. This is the gold standard.Alexi G.
Customer did not leave a comment.M. Elizabeth W.
Equipment was â€œguaranteedâ€ according to Uhaul, and then they didn't have all of the equipment I reserved. Worse yet, they didn't care and didn't update the transaction.ROBERT N.
Better signageRichard K.
Very fast and efficient drop off. Key to customer satisfaction.James M.
Customer did not leave a comment.judith o. | Overall Experience
Don't hire rude assholes?Zion A.
Customer did not leave a comment.REGIS W.
I got the truck there 15 minutes past closing and got charged an additional day which added up to $70 although I called to say I was on the way. That seems a bit excessive...JULIE S.
Very positive experience.John M. | Overall Experience
I have the best experience customer service provided here from Jayla at Liberty ave. Pittsburgh every time we go there we get very best service from her. She is so friendly and very helpful. She knows how to take care the customer for best satisfaction . We were not happy with how other U-Haul location treated us before that’s why we moved to use the service here and we are not disappointed. I am going to recommend this U-Haul location to people in the future.Athikhom B. | Overall Experience
The young man was very nice.Ken B. | First Impressions
Truly outstanding customer service. I used to live much closer to this location. I still choose it, however, because I've had top tier experiences here.Kevin H. | First Impressions
The worker that helped me (Jayna, maybe, I forget) was awesome! She knew her job thoroughly, explained how the storage units work without over or under explaining, and completed my paperwork super fast. She was friendly, down to earth, and seemed to like her job. While I was being waited on two different customers asked her things, she answered them without ever missing a beat waiting on me. Super great employee!!Sharon H. | First Impressions
Upon move-in, I experienced a love/hate for the wood floors. While I absolutely love the beautiful old wood flooring, there are areas that are missing chunks of wood and are in need of repair. These areas make the carts vibrate so badly that it shakes things off the cart, leading to the major annoyance of having to continually stop to pick up the stuff that had fallen off, and the possible damage caused from it. Maybe softer, more shock-absorbing wheels on the carts might be the quickest, least expensive solution. Everything else about my move-in was great, and I would highly recommend this facility to anyone. Jayla was especially awesome and incredibly helpful.Bruce F. | First Impressions
Customer did not leave a comment.Stephen B. | First Impressions
great place, excellent service and able to provide 100% of items required for moving and storageDaniel C. | Overall Experience
A top-notch experience! We completed our reservation online (very user friendly) - when we arrived at the facility the paperwork process was quick and the staff was friendly and helpful. Unloading was so convenient - just back into the garage and unload onto the carts and took the elevator to our unit. Well lit and clean!Janet S. | First Impressions
Customer did not leave a comment.chelsea l. | First Impressions
Customer did not leave a comment.Lauren W. | Online Move In
Name was not in computer system even though I had a reservation.Nina K. | First Impressions
Customer did not leave a comment.PETE V. | First Impressions
Customer did not leave a comment.eleanor h. | Overall Experience
Customer did not leave a comment.Pat S. | First Impressions
Benjamin Armstrong is also a storage customer and he recommended a wonderful storage facility such as U-Haul thank you for your convenience and services.Edmund S. | First Impressions
Customer did not leave a comment.Christopher R. | Overall Experience
Customer did not leave a comment.Steven G. | Overall Experience
Customer did not leave a comment.ed s. | Overall Experience
Everyone performed their job to completionScott J. | First Impressions
Customer did not leave a comment.kenneth g. | First Impressions
Mike and Craig, are wonderful to deal with. Always fair and accommodating. My go to Uhaul period point blank.RONNIE B. | First Impressions
Went to U-Haul to get an additional locker in a unexpected situation. Got there at a very busy time, but was taken care of in a timely manner which I'm very thankful. Staff handled all customer very well and organized. Thanks again.FRANCIS F. | First Impressions
I’ve been a customer for more than 6 years. I have had nothing but the best experience with them.TARU C. | Overall Experience
Chris and Brandon (I think that was his name) were super helpful!Gabriela S. | First Impressions
The sales person that helped me made me feel like being at home. He cleared me of all my storage worries, very helpful, very professional. The company was so clean strong security. I could go on and on. Please tell that sales person who should be in management thank you and thank you. I am still today talking about the wonderful customer service and the storage co. I give sales person and company 10 stars.Theodore H. | First Impressions
Rayshawn was very helpful and kudos to him for being so patient with the new employee he was training while helping multiple customers.Matthew S. | First Impressions
The staff was absolutely amazing. They were so helpful and a time of need. It's nice to have one less stressor in your life. Can't say enough good things about the people hereMichael R. | Overall Experience
Customer did not leave a comment.benjamin t. | First Impressions
Top notch facility in a very nice restored building. Staff and management were terrific! Always attentive to my inquiries. I wish all UHaul facilities were managed and run this smoothly. Thanks Mike and your team!Pete T. | Overall Experience
The staff is very friendly, and even mentioned a coupon/discount that I wasn't aware of. They helped me save money which is always a plus!Chanel N. | First Impressions
Customer did not leave a comment.mark S. | Overall Experience
Customer did not leave a comment.DARLENE B. | First Impressions
Customer did not leave a comment.Mary O. | First Impressions
The staff is great.CW K. | Overall Experience
Truly a pleasant experience all around. Craig B. helped check me into my new storage unit and was super helpful. Answered all of my questions and was clear/concise about explaining everything I needed to know. I also happened to run into a few other employees in the halls and elevators and I can't stress enough how friendly, helpful, and personable everyone at this location is. Would definitely recommend U-Haul (and this location specifically) to anyone looking to store stuff!Emily M. | First Impressions
Customer did not leave a comment.Richard P. | Overall Experience
I was very happy with the storage facility at 3000 Liberty Str. In Pittsburgh PA. That was a great idea to turn that building into a storage facility. It worked out for me and when ever I had a question or a U-Haul Trailer or Truck, this place always came through. Thank you very much for this!John L. | Overall Experience
Customer did not leave a comment.james and Elizabeth M. | First Impressions
Customer did not leave a comment.mark S. | First Impressions
We were very happy with our storage rental experience. The facility is tidy, well-maintained, and easy to navigate. Mike's assistance at the counter was excellent - he was welcoming, friendly, and gave clear & thorough move-in instructions that were simple to follow and quickly led me to our unit. We had several large items to move in (a bed frame and large dresser) and were a little worried about how it would go moving to an upper-level storage unit, but there is a spacious unloading area, free carts and dollies, and a large freight elevator that made moving in a breeze. I highly recommend this location!B john M. | First Impressions
Customer did not leave a comment.Kelly M. | First Impressions
Customer did not leave a comment.Brianna F. | First Impressions
Customer service is excellent...SOUMENDRA M. | First Impressions
Customer did not leave a comment.Ndubisi E. | First Impressions
Convenient. Excellent serviceCraig L. | First Impressions
Mike and the staff do a great job. Del was a huge helpCW K. | First Impressions
Customer did not leave a comment.Jodi D. | First Impressions
We needed a storage unit for our son's college dorm items. Drove by and stopped in. Mike took care of us and had us loading up our items in a matter of minuted. Clean, secure facility with friendly staff.Jerry N. | First Impressions
Customer did not leave a comment.Tom B. | Overall Experience
I will use this U-haul place again.Wanda B. | Overall Experience
Customer did not leave a comment.Anthony K. | First Impressions
It is a little difficult to swing into the bays when cars are parked directly across from the garage doors. Not sure if something can be done about this.Anne D. | Overall Experience
Customer did not leave a comment.John P. | Overall Experience
Ideal location and size options for my needs. Painless procedures to rent and to move out. The restrooms are super clean and modern.elaine g. | Overall Experience
Everyone at this location is super friendly. Move in process was clear ,and easy to understand. My thanks to Mike, Del , Craig and all the other employees at this location.Michael H. | Online Move In
Customer did not leave a comment.LeRoy L. | Overall Experience
The payment system is flawed - unable to pay in advance of due date, misquoted amount due.Kevon C. | Overall Experience
I used the storage units here for almost five years while on a work assignment and the units are in a great state. The team are exceptional. Always very friendly.garrett M. | Overall Experience
Customer did not leave a comment.JESSICA S. | First Impressions
Customer did not leave a comment.Kamaldeep N. | First Impressions
Customer did not leave a comment.Jeffrey R. | Overall Experience
Customer did not leave a comment.MARY P. | First Impressions
Customer did not leave a comment.Zhiguo H. | First Impressions
Thank you for being so professional! Great customer service and very clean facility and fleet of vehicles!Christopher C. | Overall Experience
Really easy to use the facility -- 24hr access - staff very helpfulLeRoy L. | First Impressions
Customer did not leave a comment.Ray B. | Overall Experience
Mike has always helped me no matter what, he is such a excellent person.ANGEL L. | First Impressions
Customer did not leave a comment.Jeffrey R. | First Impressions
Easy process for both unit and truck rental. Dale was knowledgeably and thoroughDaniel C. | First Impressions
Customer service was greatLinda T. | First Impressions
My unit was too small and the office was closed so I could not get a bigger unit. It was a hassle to try and fit everything in. The unit size looked bigger on the website. The size is misleading.Naime B. | First Impressions
Customer did not leave a comment.Margaret D. | First Impressions
Customer did not leave a comment.Richard S. | First Impressions
This is our 1st experience moving Everyone we dealt with "held our hand" thru the entire process from the beginning in February until the actual unloading at the storage facility on June 2 With the delays in closing the house in the middle of the Covid pandemic y'all made it seem SO easy.Zack M. | First Impressions
Customer did not leave a comment.Kevon C. | First Impressions
The service was outstanding and my experience with uhaul was greatSara J. | First Impressions
helpful with answers to my questions. Smooth set up.john m. | First Impressions
It was a good experience.sandra h. | First Impressions
Everyone was so nice and very helpful.lisa T. | First Impressions
pleaseddel f. | First Impressions
Very easy sign-up and the facilities are clean and secure. Felt very comfortable storing items with them.Erin K. | First Impressions
Everything was explained and I understood easily. My move experience was great! Thanks!John L. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have an adaptive reuse program to better the environment!