Customer Reviews for U-Haul Moving & Storage of Plano Allen

Rating:

4.0

I dropped off the ten foot truck after hours on a Sunday evening. I followed up with a phone call Monday morning. The app did not work as advertised. As soon as the App recognized the location of the vehicle was the approved drop off location it required no further info - photos, mileage, etc.

Rating:

5.0

The person who checked us in and provided our truck was professional and got us in and out on our way quickly.

Rating:

5.0

Solución a mis problemas de almacenamiento ✅

Rating:

5.0

Above and beyond service.

Rating:

1.0

Every step had to be fixed or redone at every single turn. I don’t understand. I will not be using U-Haul ever again.

Rating:

5.0

The customer service was superb!!

Rating:

5.0

This is my new favorite UHaul location!

Rating:

1.0

I picked up my vehicle the location passenger side door wouldn’t open no one made me aware no one awnser the phone a lot of issues with this specific location I will not ever be coming to this one again

Rating:

5.0

Tiffany provided great customer service! Very sweet young lady!

Rating:

5.0

Thanks for all the help during stressfull times

Rating:

1.0

When I picked up the vehicle on the morning of 2/23, all went well. Daniel was great, provided really good customer service and had me on my way. However, returning the truck was an issue. Roxanne, however is who I dealt with bringing the truck back and she is super rude. She does NOT need to work with people and needs to be in the back away from the public or something. She got mad because I parked the truck at the gate. There are literally signs that say “Equipment Return” and when returning, to sit in the equipment for assistance during business hours. I sat there for a minute and no one came out so I went inside. She asked if I was returning a truck and where I parked I said it’s right in front of the gate. She starts going off about how it will cost a fine and I can’t park there, blah blah. I told her I was just following the directions on the signs but I could move the truck and that it was not a big deal like she was making it out to be. The truck was moved and when I returned the keys, I told her she needs to work on her customer service. I told her she may not have realized her tone but it was very rude. I also found out today that she was rude to my brother when he returned a u-haul truck a few months ago for the EXACT same thing. If you all do not want people to return equipment there, wouldn’t it make sense to move the signs? It’s not rocket science.

Rating:

5.0

Everything was on point!

Rating:

5.0

the associate was super nice, easy to work with and fast at her job. Great experience over all.

Rating:

1.0

I did not request the insurance and it was added to the bill.

Rating:

4.0

Been there 10 years went through a lot of management, but most of them were professional Tiffany and juice are very friendly customer oriented, so is the staff. Thank you,

Rating:

5.0

Add read 15ft van for $29.95 in town 1 day. Ended up bring over $100. I don’t mind paying the larger amount but the ad is very misleading.

Rating:

4.0

There was no lock left in unit per internet special/move in instructions. We found trash and a needle on the floor in the building. There are no carts to use in the building.

Rating:

5.0

Fantastic and helpful/friendly staff.

Rating:

5.0

I have been a customer at this U-Haul location for a few years up to this date. I have always had a good experience there until this most recent rental experience. The U-Haul employee named "Roxanne" made the customer experience a negative one because when Roxanne drove the vehicle out of the gate and parked to hand me the keys, I then looked around the vehicle and inside of the vehicle. I noticed that the vehicle seats and floor boards of the driver and passenger areas were dirty and the back cargo floor area was filthy, besides dirty with debris and dry dirt/muddy areas but torn area on the padded floor covering as well. I informed Roxanne that I am surprised to see the inside of the cargo van so dirty. Roxanne said it is because that U-Haul location recently hired a couple, a husband and wife, the husband is a black man and his wife is white, they are lazy and don't do any work, and she has to do all of the work when she comes to work her shift. And Roxanne said she does not like the couple. I was surprised to hear Roxanne talk negatively about her co-workers, to me (a stranger to her) and I was just there to rent a cargo van, not to hear her complain about her co-workers. Then I was attempting to take photos of the van on the app, however an error message appeared and I could not upload the photos of how the van looked before I took it with me. Roxanne said it was too many photos so it will not upload, and I told Roxanne that there were no more photos than what the app allowed so that did not add up to the excuse she gave. So I told her I will use my phone camera to take photos before I leave. And I asked Roxanne why is there a loose dolly laying in the van. Roxanne said, see that is what I was talking about, it's that couple who work here, that is an example of them leaving work for her to do, they don't clean the van and they didn't take the dolly out of the van either. I said, "I don't need it, because I have two flatbed dolly's that I will use for moving items to the van." And I said I will put a tarp down over the floor of the cargo van so that my things will not get dirty because of the dirt inside of the van. Then Roxanne said the dolly can stay in the van and she will get it out when I bring the van back. Then I said, "I don't need it and what if she is not at work when I bring the van back and her co-workers might think I wanted the dolly and they charge me for it even though I will not be using it?" Then Roxanne said, "don't worry about it, I will fix their paperwork an make sure your bill is correct." Roxanne also exchanged cell phone numbers with me. When I called her to ask if I can extend the timeframe to keep the van longer, she first responded with, I can speak with her after 3:00 PM. Then she would not speak with me at all. And she would not speak with me anymore. So I called U-Haul and spoke with the lovely couple (her co-workers) who she spoke negatively about. They were very kind, professional and friendly... they gave a good feeling, sincere, trustworthy experience over the phone and when I eventually met them in person I could not believe Roxanne could have spoken badly about them like she did. And I told them about the experience when I first arrive there to rent the U-Haul, as well as showed them photos. And Tiffany informed me that I would receive a survey and I could express my experience within the survey for feedback. If Roxanne would have followed through with good customer service from the beginning until I returned the van, then this survey would not had revealed what happened. And I would not have informed her co-workers about the experience that I had. And it appears Roxanne was setting me up, to make it appear that the van was clean and I asked for the dolly and U-Haul employees would not had known what the truth was about Roxanne's behavior and unprofessionalism. Therefore I rate "Roxanne" a 1 star "Poor" customer service. And I rate Tiffany and her husband 5 Star "Excellent" customer service.

Rating:

3.0

Too expensive for space you're given. Lighting inside unit is dim. There are competitors with more value for what you pay

Rating:

1.0

DO NOT RENT A STORAGE UNIT FROM THIS PROPERTY! Or if you do, DO NOT PUT CARD ON FILE FOR AUTOPAY! I moved out of my unit on Feb 1 and my payment was due on the 3rd of each month and automatically taken out. When I moved out, I submitted my move out and it said it was pending approval, I went ahead and removed my credit card on file as well. Well today (Feb 4) I wake up to a receipt from uhaul thanking me for my transaction! I pulled up my account on file to get the number to call and I saw that my move out was still pending and checked again if my card may have still been on file and it wasn’t. I called them and spoke with Tiffani and she tried telling me that it was auto draft in error and they refunded my money. I asked her how if my card was not on file!? I went back thru my previous transactions and all those receipts say AUTOPAYMENT but this recent one was an actual receipt with Tiffani’s name on it and NOWHERE does it mention autopayment. I think what they did, they saw my account was “past due” cause they haven’t processed my move out yet, so they went to past transactions to get my card info and ran the payment. I’m including the past receipts and the most recent receipt to show I’m not lying. PLEASE DO YOURSELF A FAVOR AND LOOK ELSEWHERE FOR STORAGE!

Rating:

5.0

Friendly, professional and efficient

Rating:

1.0

The attendant place a $160 hold on my card for a trip that was estimated to be less than $60! Then when I received the receipt, I was charged $30 for a ‘rental rate’ and $30 for a ‘rental charge’. I was also charged $15 for the ‘safe move’ that I opted out of. As I type this it has been over 24 hours and I have yet to be reimbursed the rest of the money that was held. The vehicle was returned properly, replaced gas and was only used for 2 hours. I will never recommend this location or U-haul to anyone ever again. The holding charge and hidden fees are egregious and scam worthy. And calling U-haul wasn’t very helpful either.

Rating:

3.0

Run of the mill U-Haul experience

Rating:

5.0

I drove a 15' moving u-haul truck 10 miles. Before returning the truck I filled the gas to full. I added 4.828 gallons of gas @ $2.89 /gallon. $14.00 total payment. I pointed it out to the agent when I was checking the vehicle back in, offered her the receipt so she could make a copy. There was no credit offered for this extra expense. Very disappointing.

Rating:

3.0

A.what??

Rating:

5.0

Good customer service

Rating:

5.0

The service was easy and the sales lady was professional and fast, I was in and out is less than 5 minutes

Rating:

2.0

The employees at the location are rude.

Rating:

2.0

Have someone available to check it in when it needs to be checked in instead it refusing to do so because she was backed up

Rating:

5.0

Great experience. Very friendly staff going above and beyond to meet the I customers’ needs.

Rating:

3.0

The engine stalled on me in reverse in the middle of back alley. It took it a few minutes to turn back on and operate. Plus the cabin was smelling like smoke. The staff were very quick and helpful.

Rating:

4.0

Young girl behind the counter was very professional and knowledgeable.

Rating:

5.0

Super helpful and very easy getting set up. Great customer service!

Rating:

1.0

I dropped the truck off at about 9:30. I was supposed to drop it before 10:30 per the agreement. The guy behind the counter took the key but was talking to someone else at the desk. I asked if I needed to sign the truck in or if there was any paperwork to do. He said no and that I would get a receipt in my email later. I was surprised to discover I had been charged for an additional day upon receiving the receipt. I called in and explained what happened and was given a reference number. 5105431. I haven't heard back regarding the situation yet. Totally uncalled for! I should not have been charged for the extra day. I should have been given a refund immediately rather than U-Haul sitting on it. I haven't gotten to any of the online services to voice my concerns yet. Yet.

Rating:

5.0

N/A

Rating:

5.0

Nothing really. Bobby the representative is very nice and courteous. Thank you.

Rating:

5.0

The individual that assisted me was very professional and provided excellent customer service!

Rating:

1.0

Your on line app suggested a $94 dollars savings if you were to return the truck to 3901 N. Central Expy in Plano location so I took that option. But when the truck was returned the young lady immediately stated that this was not her truck. I informed her that my signed contract said to drop it off there. She said again this is not my truck you were supposed to drop the truck off in McKinney,Texas in which I had never agreed to. Then she said there would be an extra charge for dropping off the truck at her location. I asked her how much would it be and she stated that she didn't know. So we asked if there was any body else that we could talk to and she said no she was just an employee that works there. She also stated that I should have received a text while I was in transit of moving stating that my drop off location had been changed. I checked my phone while in the store and there were no such text. I have always viewed U-Haul as a straight forward company and the drop off made me feel like I was being scammed out of the $94 dollars that was on your website. Please take the time to review your savings for drop off on your website. The young lady in the U-Haul store needs a refresher course in your company rules and policies. The young man at the Gun Range is exactly the type of professional employees you need in all your stores.

Rating:

3.0

This location was previously very proffessional and on point, lately they just don't seem to care. My rental was to have some equipment that I added and paid for on line, it was missing, yet I was still charged for it even after alerting them upon returning my truck. The people working here didn't want to speak to me when I returned my truck, just treated me like a number and directed me to leave the keys, didn't even greet me with a simple hello. Seemed very rude and unproffessional to me. The person was watching videos on their phone not even working. This is the same person whom I alerted that my equipment was missing and she said she would take care of it, but surprise never did, guess I needed to send her a tiktock video.

Rating:

5.0

Bobby was great

Rating:

5.0

Used them for about 12 years with nothing other than good comments to leave. Good hours, friendly and accommodating staff, clean premise, and convenient features.

Rating:

5.0

U-Haul needs to improve their Dispatch Staff Especially Brandy Who works on the line communicating with Customers at the phone number 972-436-6017. I called to request the closing contract she insisted that she had Texted the information to me via both phone and email. I tried to Explain that I didn’t receive it She kept on Acting Passive Aggressive. So, I went back to the location where I Rented from and Roxanna found the Problem My name was Put into the system wrong and phone number The system had my Email address wrong Also. The Difference in Customer Service was Roxanna simply asked The Following : Mrs Harris How do you Spell your Name and what is your phone number again? And May I see your I.D again? Once she Looked at my I.D Roxanna was Able to assist me With getting me connected to Belinda Thomas who Then Emailed me A Closing Contract! But Brandy Even stood firm to the end that she Text me a copy and sent a Email that Absolutely went out in the air to Some nonexistent Customer she should be ashamed of herself! But thank you , U—Haul for Hiring Roxanne At Central Express Way because she was willing to go The Xtra Mile When Brandy and Even Her Supervisor who got on the line listening to the Call didn’t Even Give “a Dam about how I was Service “. All of the Dispatch calls at this number 972-436-6017, Should be Recorded and Listened to You would be very Surprised at what would Transpire on the call by way of Communication with a Customer while Your staff are Rendering Customer Service. But, again not all locations are unpleasant or Acting Unprofessional such as Central Express way They Rock Every Day They are Exemplary at Rendering Customer Service Way to go Roxann Nair. Again thank you From Thomas and Chorlottiea Harris.

Rating:

5.0

Roxanne was amazin.

Rating:

1.0

Changed drop off location without notifying me.

Rating:

5.0

Very friendly and convenient

Rating:

5.0

The manager at this location is incredible. We had issues with our drop off location and she helped us out tremendously. The location is very clean and convenient.

Rating:

1.0

Customer beware. The facility had difficulties getting access to a truck with the computer system after the third truck they called in the manager and she rented us a truck and when we got home we looked at the email contract guess what they rented us the wrong truck on the contract. Wrong stock number wrong license plate number wrong mileage wrong gas tank amount…. My wife called CS and talked to them 1.5 hours and I took pictures of the issues. Also they said they don’t rent furniture dollies one way anymore what’s up with that??? When we tried to drop off the truck in Illinois another bag of problems surfaced they had to call CS again. Wrong stock number wrong license number wrong mileage wrong gas amount. CS told the drop off location to put down the wrong mileage on the wrong truck so the computer system will accept the check in. They said that they don’t care about the next time the truck is rented that’s the next person’s problem with the wrong mileage on the wrong truck. What a way to run a business

Rating:

5.0

Everything was great. Thank you.

Rating:

5.0

The location at Plano was the best Quick friendly and efficient

Rating:

2.0

Truck did not have a cruise control as promised. I was the only person there. It took 45 minutes because the CSR to process my paperwork and when she went to get my truck she found it to be dirty and switched me to another truck. I carry 2 phones, one for business and one for personal. She saw that and said "oh Mr. Big Shot you carry 2 phone" I said yes, she said "one for you business and one for your girlfriend and whores". I log an complaint with corporate not about the comment but the fact that I had to drive nearly 800 miles without a cruise control. The Mgr Bobbi reached out to me and said she would investigate about giving me a credit. I have left several messages and she had not returned my calls.

Rating:

2.0

YOU NEED MORE THAN ONE EMPLOYEE!!!!! I waited over 1 1/2 hrs to check in a vehicle and rent a unit. I got there about 5:10 and didn’t leave until minutes before 7:00. The lady was working alone. I had to wait for her to return from being on the property. I called the number on the door and it went to some guy in Allen. Calls beginning 5:11p through 5:18p. This location needs more than one employee. Each time I’ve used this location there was a wait. The lady was nice and remained professional but your system kept shutting down the activation of my account. Then when she finally got past a certain point, it wouldn’t allow her to move forward. I checked my email, there was a “complete online” message, attempted to do that and the page wouldn’t even open. I attempted to check in on the app while she assisted the next customer, the app wouldn’t allow me to check in there. The unit assignment had been given, when she tried to enter information, it disconnected or something then she had to start all over. This went on about 4-5 times. It was absolutely RIDICULOUS!!!

Rating:

5.0

Fast service,great associates.

Rating:

2.0

I could never get a hold of anyone in the office, even when I had the main customer service line request a call back for me twice. Whenever I did speak to someone they never never the answer and their manager never called back like the employee said they would. Also had an issue with getting a red lock put on our unit because we were told at first that we could use our own lock and then they claimed to call but neither of us ever got calls. The communication and employee knowledge is so horrible here. Giving 2 stars only because all our items were safe and clean when we moved out and check out was simple

Rating:

5.0

My truck had a roof and door water leak and it rained for 2 hours and I was soaked

Rating:

4.0

I'm a frequent renter, this location is usually on top of everything. This time I rented a van it was brand new, excellent experience.

Rating:

1.0

Taking photos of my driver's license did not go well. Tried several times, it seemed to work, but the counter person said it didn't. Also, issues using the app for the the after-hours drop off photos. I would take a photo, select the green check box, and the app would just sit there. Then I would get out and back in the app and it would move to the next photo and the same thing would happen. Finally it went to the home page and I'm not sure I completed the return process!

Rating:

5.0

Bobby was cool, and very professional! Give her a raise!

Rating:

5.0

The manager was awesome.!

Rating:

4.0

I had my storage for practically a decade. The majority of that time, up until my last few months, the light was out above my particular unit. However, I believe that was probably a unique situation. Also, I never really complained or else it may have got fixed much sooner. Other than that, the staff was great, the facility was top notched, and if I ever did need storage again, I would most likely go back to that location.

Rating:

5.0

The employees was very helpful and very nice

Rating:

3.0

I left my phone in the van I rented and have called for several hours with negative response. I even called another UHaul location to see if they could reach this facility and they even said it was poor service not to answer the phone. I had to deactivate my phone and hope they will answer this morning upon opening. Wanted to retrieve my phone before the vehicle is rented out again. To improve service, please answer the phone. There’s no way someone could call for 5 hours and not get a response.

Rating:

5.0

Check out and check in process was easy. I prefer to go in and talk to people and they were very helpful at this location.

Rating:

5.0

Upon final inspection after trailer being hooked up, I noticed a nail in a well-worn tire. Another tire on opposite side of the trailer was at wear bars and should have been replaced. Other two tires were almost new and ready to roll. Manager sent me to bigger center nearby and they replaced the two tires with new ones. well taken care of but should have been noticed prior to renting. very nice folks to work with and will return as needed to this location.

Rating:

5.0

Staff was extremly friendly and accomadating. Highly recommend this facility.

Rating:

1.0

Kelly was rude and not helpful. I was the only customer In the store and I had to wait 15min for her to assist me. I returned the van with more fuel than what I received it and still Got charged double for gas that was there.

Rating:

4.0

Again, not deep enough. The drop off was great, but then after receiving our final bill I noted we were charged for an extra day. The U-Haul in CA said that day was for free. Guess it wasn’t. Must be a U-Haul racket to get another $55 out of is. Next time we will know better.

Rating:

2.0

Be careful of this place. While the lady that I spoke with was nice, she didn't inform me of an after-hours charge for me not checking in the vehicle. They were rushed/busy when I first arrived. I didn't need the vehicle overnight, and asked would it make a difference if I dropped it off or brought it back at 7am when they opened. Was told it was up to me. So when I called a lady answered, I inquired as to the charge and was told it was because I didn't check it in. I explained i wasn't told that or I would have brought it in this morning because I live 5 mins away. Then she hit me with the "its on the contract". Her tone let me know that this isn't the first time someone has called about this charge. "if you would have checked it in, you wouldn't have been charge." If I was fully informed about check in and that if I didn't check it in I would have been charged, I would have checked it in or just waited to bring it back in the morning. All I can say is be careful. It's the extra fees that get you.

Rating:

5.0

The service was awesome.

Rating:

5.0

Customer service amazing They really went out of their way to find the unit I needed.

Rating:

4.0

Space were very nice and accommodating. The staff was exceptional thank you U-Haul.

Rating:

5.0

Accommodating, efficient, polite and respectful.

Rating:

2.0

Bobbi is extremely rude! She was not very helpful or accommodating and as long as she’s there I would not recommend that facility to anyone!

Rating:

5.0

They were available when I needed help moving.

Rating:

5.0

Bobbie and Nicole and the guy I think his name is Tommy makes you feel comfortable with them I trust the process and they are very friendly and helpful I would recommend this place to anyone whose looking for the respect and most importantly friendly customers service experience

Rating:

5.0

Excellent service and straight forward to set up

Rating:

5.0

I was very happy with the staff. Always helpful

Rating:

5.0

The sales person was a joy to work with.

Rating:

5.0

I myself work like a slave all day so I appreciate when there's actually a storage unit that still has 24-hour access because let's face it who's got the time to go and search through things at your storage unit after work

Rating:

1.0

I was in this unit for over 5 years new manager came about a 1 1/2 ago she was rude and very mean I had to avoid saying anything to her I paid my bill on line and if I had to rent anything it was from a different location I didn’t feel welcome at all and I was glad to leave I went to another place wear the staff was welcoming and helpful plus friendly U-Haul is a good business it was this location and that manager that made it bad she I don’t recommend this location 75 central express way in Plano but I do love the other location thank you U-Haul for helping me for over 5 years as I look for a home and Kevin was great solving problems I had shout out to Brandy at the location on Alma in Plano she is a awesome manager very caring and willing to help …. Even give out hugs 🤗

Rating:

5.0

I really appreciate your service and continuing my business your company.

Rating:

5.0

There were noises in the bathroom

Rating:

1.0

Too much unprofessionalism, the male African-American was very nice and helpful. I was overcharged for a storage unit. Charged late fee for an error management caused.

Rating:

5.0

Bobbi and her staff were always helpful and polite. They helped when needed with kindness. It was always easy access and free of debris. Storage areas were clean and easy to get into. Thank you for all your willingness to make my experience with U-Haul storage a positive one.

Rating:

5.0

This team worked with me throughout my surgery and hardship. Please just keep them inform on what's going on. I highly recommend this location.

Rating:

5.0

Nikki was awesome

Rating:

5.0

Crafty customer service

Rating:

5.0

The manager, Bobbi was very helpful, friendly respectful, fast and consistent and helping me with my rental reservations for my truck as well as my storage unit

Rating:

5.0

The offices and warehouse we rented were perfect for my business. Bobbie and her entire staff were the best!!!

Rating:

5.0

The manager Bobbi and the entire team were always very helpful and professional each time I visited or called the office. I love the way Bobbi builds a ginuwine relationship with the customers.

Rating:

4.0

Lack of carts for customer use was poor.

Rating:

2.0

The light went off due too a transformer going out and l had too walk up the stairs too the second floor too finish moving my things into the storage. Before leaving l had push open the gate just too leave. Not the best experience.

Rating:

1.0

I was charged the month after I canceled and I am still trying to get my money back

Rating:

5.0

Bobby went over and above to take care of us. Couldn’t have asked for better service.

Rating:

5.0

Extremely helpful staff. I’m grateful thanks guys/lady

Rating:

5.0

Bobbi has gone above and beyond for me. She does that with all of her customers. I have never had such a pleasant experience renting at a facility.

Rating:

5.0

The stuff was very nice and helpful and friendly 😊.

Rating:

5.0

staff was very kind and friendly they even laughed at my kokes

Rating:

5.0

I had a very stressful couple days looking at storage facilities with other companies that just didn't seem very professional or trustworthy. Then I decided to check UHaul's website and I found the 10 × 15 climate control at this facility and reserved it. Later that day I went to finalize the paperwork and that's when I met Lynn. She was so nice and helpful and she made sure that my rental details were updated properly on line. I left with such a good feeling about choosing this facility. I moved my items into the storeroom today and everything went so smoothly. Thank you so much Lynn for all your help!

Rating:

1.0

DO NOT USE THIS LOCATION… i dont have time, to tell you about your horrible store and company.. you should know i’m sure i’m not the first to say this..

Rating:

5.0

Bobbi, Jordon and entire staff were helpful, knowledgeable and very respectful. I will always recommend this particular U Haul (3901 N.Central Express Way) over your other locations. Note- All U Hauls are good and reliable.

Rating:

5.0

We had a complicated move, and UHaul made it easier and affordable.

Rating:

1.0

The entire experience was ridiculous excluding the movers( third party) that we hired to help unpack… why does everything have to be a $&@% SCAM…l

Rating:

5.0

I am a very satisfied customer. The whole experience was friendly and professional.

Rating:

5.0

Top notch service!

Rating:

5.0

Everything was always i working order and clean. No security issues and for the location, the price was reasonable. I would use them again.

Rating:

5.0

Bobbi and Jordan are great. Small facility but excellent customer service.

Rating:

4.0

Staff, Bobbie, was friendly, professional and attempted to accommodate me the a storage room adequate for my needs. She was attentive and did all the was necessary to get the unit I needed.

Rating:

4.0

While the overall experience at this UHaul facility was excellent, my experience prior to this facility was a disaster. I arrived at what I believed to be the storage facility at 412 N Central Expressway, Richardson, TX which is clearly referenced on my reservation. I was told this location is a drop off point and I should go to 13637 N Central Expy Dallas, TX. I arrive at the 13637 N Central Expy location. Miranda Kelso, the Center Storage Manager assigned me a storage unit that when I went to put my things in found to have a lock on it. Once I informed Miranda Kelso she offer me a 10' x 20' non climate controlled versus the 10' x 15' climate controlled unit I had rented. Miranda explained she had nothing else available and until she got the lock situation taken care of she could not give me the previously assigned storage unit. I called the UHaul 800 number to get help and they worked to find me storage at this Plano location.

Rating:

5.0

The manager was very helpful and accommodating when we first got our storage and unfortunately had to move overnight. If we ever need another storage unit we will most definitely be returning to this location! Thank you so much for all the help at crazy hours without a single complaint! Through our hard time, your kindness was very appreciated! Sorry for waking you up so many times!

Rating:

5.0

My original unit was B254 but there was still someone property still in the unit. Bobbi assisted really fast with providing me a more convenient unit.

Rating:

5.0

Mrs. Debbie was great as was all the staff. Excellent customer service. Need more like them.

Rating:

5.0

Bobby was amazing, helpful, and kind. James, I think is the name of the regular office guy. He was always smiling and friendly even when he had a line of customers right at closing time. Excellent customer service. Thank you for a great experience.

Rating:

1.0

The owner was les than friendly last month when I came in to pay my rent. Her mother is no better. They were downright rude and take too long to conduct a payment. They lacked a sense of urgency and friendliness.

Rating:

5.0

Bobbi was great. Very professional and helped us with opening a new storage unit and returning a truck.

Rating:

3.0

My furniture was damaged due to a water leak. But the staff were amazing.

Rating:

5.0

Ms.Bobbi was extremely helpful and patient with me.

Rating:

5.0

Excellent customer service. The staff at this location go out of their way to go that extra mile for their customers. Thank you!!!

Rating:

5.0

staffs are great in this location, they’re helpful and they can go above and beyond any situation

Rating:

5.0

The young man that works the morning shift is always friendly, energetic, helpful and professional. Thank you for hiring him and employees like him.

Rating:

1.0

I paid $270 per month for over 3 years which include insurance and my wood furniture was ruined due to the lack of climate control. The week I was moving out I check the thermostat several times and it was turned off the entire time. There was no climate control in my storage unit for over 3 years which is document with photos and video. I called manager several times and I never received a return call. The lack of accountability and respect for their customers speaks volumes.

Rating:

4.0

Had trouble in the beginning with getting the largest one. But great after that.

Rating:

5.0

They were very accommodating to all my needs.

Rating:

2.0

The unit I rented had a broken rollup door. It was never fixed. I was promised several times that it would be fixed before my next visit. I had to prop it up with a long pole so they did not fall down and hit me in the head as it did several times and had to use a pole to push it from the insideto get it to go down all the way. I have never had these issues renting a unit. I moved out before my month ended. Would like a complete refund due to the huge inconveniences I experienced. Also they still have a key to my lock. I asked for it when I moved out and nobody could find it.

Rating:

5.0

I’ll be glad to use their service in the future..

Rating:

5.0

Bobbi Harper is a Great Manager and was extremely helpful to me.

Rating:

5.0

Good customer service, they will take care all you needs and very helpful in every way

Rating:

5.0

Na

Rating:

5.0

We needed a storage unit and a Truck last-minute and Bobbi at U-Haul went above and beyond the Call of Duty to make everything go smoothly. What was going to be a stressful day for us turned into quite a pleasant experience I don't think I've laughed so hard like that in a long time. These are some great people at this location.

Rating:

5.0

Exceptionally friendly and helpful people. I dealt with 3 different people and each one went above and beyond to be helpful. I highly recommend them!!!

Rating:

5.0

I would recommend this storage because of the excellent customer service. Bobbi was extremely helpful and was always there to answer any questions that I had. Please call them if you need a storage unit.

Rating:

5.0

Superior Customer Service!

Rating:

3.0

Moving put was a hassle. We had lost the key to one of the units and we were previously told the facility could cut the lock for $50. On moving day we were told they cant die to some policy which they didn't care to show us, we had to get a locksmith who was 45 minutes away and spent $80 plus an additional hour to the movers $76. Not nice. Also, we had a dinning table stored there but on moving out we didn't see it. No signs of break in or forced entry but mysterious a heavy durable office table disappeared.

Rating:

5.0

I have always had a good experience at the Uhaul here. Some of the best customer service and incredibly nice people. When I have storage needs again, I’ll come back.

Rating:

5.0

Clean and very friendly staff.

Rating:

5.0

We found the staff to be most helpful, professional and friendly. Thank you!

Rating:

3.0

A little more expensive than other storage facilities.

Rating:

5.0

Great customer service

Rating:

5.0

Great customer service, friendly and clean. Overall, had an excellent experience.

Rating:

5.0

Couldn't be happier with the service and facilities

Rating:

4.0

Only feedback I have is that the storage staff didn't offer the first month rental free. Excellent otherwise.

Rating:

5.0

Scott & Bobbi really take their job seriously. They have helped me several times with my moving needs. If anyone plans on moving or storing their belongings for any amount of time, you will be extremely satisfied and feel secure in this very clean, well-maintained facility.

Rating:

5.0

I would recommend this facility not only for the convenient location, but because the facility was super clean and the staff was EXCEPTIONAL! The best customer service experience that I have had in YEARS!

Rating:

5.0

Scott and Bobbie are great peoe.Very Kind!!

Rating:

5.0

Bobbi and Scott are class acts and I cannot thank them enough for being such wonderful people!

Rating:

5.0

is there a ten star option? Bobbi and Scott are amazing, and the facility is well maintained and cleaned.

Rating:

5.0

Atención de primera cordial y amable, las instalaciones impecables, excelente ubicación, me sentí muy bien con el trato recibido..

Rating:

5.0

The staff was extraordinary and exceptionally professional in meeting all my needs. They did not stop until they ensured my move out And travel was on point. They even offered to assist me with my move because I was moving alone. Scott and Bobbie are the best managers I have ever worked with. You can't go wrong with Scott and Bobbie on your side Bobbie and Scott work like a team should on one Accord. I strongly recommend them both.

Rating:

5.0

Bobbi was wonderful to work with!

Rating:

5.0

Great people!!

Rating:

4.0

Climate control, my first weekend to move in I was not satisfied.

Rating:

5.0

Scott and Bobbi, the GM’s, were beyond helpful with our moving/storage needs. Professional, polite service is what you’ll get. Scott even brought out bottled water to our movers loading the UHaul. Highly recommend this facility!

Rating:

5.0

If I could give this location 100 stars I would! Extremely helpful and kind. Bobbi really helped me and my family out with a truck and the right storage unit. Excellent customer service and would recommend anyone thinking about moving to come to this location!

Rating:

5.0

We used the storage facility for 6-months. The process was easy and straight-forward. I would definitely recommend the service.

Rating:

1.0

My daughters drawings who passed away were ruined. Take note I was in a climate control unit that was full of MOLD. I have the pics. Bobbie the Manager was delightful when I was going to rent a unit. She never took my calls again. The only one that is kind there is the tall African America young man that work there and she does not treat him well. Bobbie was in the office and she could hear me speaking about my daughters art, but never came out to speak with me. She needs another job. Customer service was never taught to her.

Rating:

5.0

One location didn't have what i needed, she called ahead, put notes in the system and made my next visit to uhal smooth.

Rating:

2.0

My autopay was somehow disabled by the staff. The credit card company said NO ATTEMPT WAS MADE to collect payment. My unit was locked then broken into. Many things stolen. Nothing done about it. DO NOT RECCOMEND this place at all!!!

Rating:

5.0

Scott and Bobbi are the best.

Rating:

5.0

Bobbie was preside and friendly! She made my entire process enjoyable and smooth. ]

Rating:

5.0

Bobbie provided me with excellent service!! She provided me with excellent customer service and was so kind!! She went above and beyond to assist me with my storage unit coming out of state. Thank you Bobbie and the staff!! I highly recommend this storage facility!! Tyhisha F.

Rating:

5.0

The owners of this facility are amazing. They went above and beyond to help me anyway they could. We need more people like this in this world. Thank you guys again for your help and gratitude.

Rating:

5.0

Mr. Harper gave me binding material and helped me secure a mattress to our vehicle. What an outstanding person. Great customer service and much better than I received at the Tollroad location.

Rating:

1.0

The new manager is very rude and lies a lot I have been there 3 years and I will be moving to a different storage facility soon because I don’t like these new manger

Rating:

5.0

The Staff was very friendly and even gave me and the movers cold water on this hot day! Thank you so much!

Rating:

5.0

All I can say is WOW! This team went above and beyond to help me transition my belongings into storage. After having the UHaul truck towed to their location, Bobbi and her husband went out of their way to take care of me. They are an awesome team!

Rating:

5.0

They were very professional and friendly. They went above and beyond!!!

Rating:

5.0

I have been trying to find a storage unit for over a month. I needed to store furniture and household items for my 3 bedroom home. When I walked in I was greeted and treated extremely professional. Bobbi, one of the general managers, set me up. She explained my options and had me in a unit in no time. During the move-in, the other general manager, Scott was very accommodating. I am pleased with this facility.

Rating:

5.0

Bobbi and Scott or awesome managers and the nicest most helpful people you should try to hang on to them forever

Rating:

5.0

Staff was great and attentive. Very nice

Rating:

5.0

Scott was most helpful and easy going. He made the whole process so easy!

Rating:

1.0

I was charged for extra day in error due to uhaul storage charging me fees when the first month was supposed to be free, it took them 2 hours to refund my money and this caused delays in getting funds to gas the truck and return it. I am very unhappy with the services.

Rating:

4.0

The uhaul associates that service me. Was the most perfectionals & the nicest I’ve ever seen in the moving business. Will tell others & return to this location. Thanks for everything. Anthony Bolton and family

Rating:

5.0

The man who name is babby or pop is soooooo nice and helpful he is the best

Rating:

5.0

Bobbi is the person that helped us with our rental. She was very knowledgeable and friendly. Excellent customer service. Keep up the awesome customer service.

Rating:

5.0

Very very awesome thank u for your business.

Rating:

5.0

Would it be possible to get an email receipt for the two months of storage that I paid? Need for reimbursement from the company I work for. Thank you for your help

Rating:

1.0

Came in to sign the documents for the storage unit I had reserved. Unit WAS NOT AVAILABLE and paper work/contract couldn’t be found. Ended up getting a unit on the second floor. Definitely not happy with the location and service received. Tried to contact them to see if the initial unit on the first floor had been located but no one answered the phone. This location is being run like a 3 ring CIRCUS with a CLOWN obviously in charge. I’m going to move in for a month or maybe 2 until I can find a better location and service.

Rating:

1.0

I was lied to from the start and from 1 person / business owner to a management “team” that is uncalled for! Why lie about something as simple as accessible hours to get into a business suite I was going to use for my business. To be able to put a roof over my family/kids at night. I was ignored when I would text asking questions and never received a contract of any sort the whole time. Craziest thing a complete 180 in how it started. Sucks. I hope it gets better for this location bc of how convenient it was for me.

Rating:

4.0

So far staff was very friendly and units are extremely clean.

Rating:

5.0

The owners/staff are super nice and accommodating!! Highly recommended!!

Rating:

5.0

Bobbi, Scott and the staff are GREAT!!!

Rating:

5.0

Steven is one of the most outstanding Corp reps I have had the pleasure to do business with. I'm 73 yo and I'd rate him in the top 5 of my lifetime. I expect he will be a steady climber in the U-Haul ranks. This operation is impressive and I have other storage that I will be moving to this location now...but a light will go out when Steven eventually moves up the ladder.

Rating:

5.0

Extremely helpful staff, would recommend highly.

Rating:

5.0

IT WAS THE BEST EXPERIENCE WE HAD IN YEARS!

Rating:

1.0

I contacted Uhaul several times while driving from Nashville to Dallas with extreme wait times for each call. I was finally given a reservation at the location I requested for a drive up unit. Upon arrival the type of unit I requested was not honored by either manager Scott or Bobbi when I arrived at the Plano Allen location. I was instructed to call the Uhaul customer service line where I AGAIN waited in access of 20 minutes on hold. The customer service representative AGAIN booked a drive up unit first month free, added my credit card for automatic billing, said I was set to go. I returned to the counter where I was delayed once AGAIN when the manager couldn’t initiate the contract that was started by customer service. After he (Scott) made several calls for help and almost TWO HOURS later he gave me a unit and asked me to return after my HIRED guys unloaded and he should have the help he requested to complete the contract. After unloading a full truck the contract still had not been done properly. I received a call the following day where I had to give all of my credit card information AGAIN to initiate the contract! How many people, calls and hours should it take to perform a service? I paid my guys for hours of waiting around and then paid to finally unload my truck! Time is money! To say I am beyond frustrated, tired and outdone would be an understatement! Very poor customer service and no desire was apparent to obtain customer satisfaction! Hopefully something positive will come from this rental experience moving forward.

Rating:

1.0

There was a ton of misinformation... not everyone is on the same page, at this location. There were offers made that were incorrect and/or not verified. This led to us having to quickly move items... with only a few days notice. The storage unit that we were told was good through the end of March, because of our multiple vehicle rentals, ended up only being good until February 28th (which still wasn't the 30 days that we were told was the contract period). We called and were assured it was fixed and we'd receive a follow up call. It wasn't and we didn't. The next call was about a week later telling us that the rental period was up. Receipts weren't emailed and couldn't be printed. The manager was nice but that didn't fix any of the issues we had to try to figure out due to their mistakes. This unit was much smaller and almost three times the price of one we found at another location with a much smoother process/better communication/ extended hours. If you've got time and money to waste, this is your place. If not, be warned.

Rating:

5.0

I was there for almost 3 years and I was treated very friendly and with respect I will definitely recommend this amazing company!

Rating:

5.0

The staff was extremely friendly and made moving in and moving out so easy. We are moving but I wish we could stay at this location if we were moving cities.

Rating:

5.0

Staff is extremely helpful

Rating:

5.0

A Great Staff !

Rating:

4.0

Just thanks for being handy and available. And easy to deal with.

Rating:

5.0

The new management is amazing. In the past week they have improved the overall atmosphere 100% and it is continuing on a daily basis. Your tenants thank you immensely. Keep up the good work.

Rating:

5.0

Great Customer Service from start to finish. Everyone was so helpful and friendly. This is the only place I will go to from now on.

Rating:

5.0

Great great facility great service

Rating:

5.0

good service

Rating:

1.0

I am so sad to rate you so bad but I had my stuff in storage from 2012 till 2020.. 3 plus lay offs a hurricane surgery pandemic and more....after all those years and rate increases 135 to 185 and being told everything is ok no problems I let the insurance go.... only to find 3 bug rats dried up and ate everything from top of unit til floor and couch and chairs and books and pictures an plastic dolls chewed up..... after 10000 dollars this is what I get...... unbelievable........hope we don’t get sick from rat droppings Nice means nothing when what I paid for did not happen

Rating:

5.0

Staff outstanding. Very detailed explaining everything.They made me feel welcomed and at home. I feel with the security measures in place I’m not worried about my belongs. I made the right choice.

Rating:

5.0

Had several visits to this location over the course of a month or so and all my interaction with the various employees was exceptional. I wouldn’t hesitate to do business with them again. Excellent experience overall.

Rating:

1.0

The door to my unit was broken. I couldn’t open it myself because of it being broken. It slammed shut very hard while I was inside of it and almost hit me. The management never responded to my multiple calls and email. I asked the office almost daily when my door would be fixed for three weeks and it was never done.

Rating:

5.0

The young man that helped me at the service desk was Great!!

Rating:

5.0

Scott was very helpful and great to deal with.

Rating:

5.0

Scott and the other guys were very friendly and helped me out so much. Thank you guys enjoyed my stay felt safe at all times.

Rating:

5.0

I couldn't have asked for a better professional encounter than I did with Scott, Michelle and Brianna. Moving can be a difficult time and their help made it possible to store and move my possessions in an efficient, and timely manner. The facility is in excellent condition. The help is greatly appreciated. Thank you UHAUL for having such a wonderful staff.

Rating:

5.0

I couldn't have asked for a better visit. Michelle Irwin opened my account and walked me through the process and answered every question I had. The facility was organized, clean and met all of my needs. I didn't hesitate to seek out a U-Haul facility for my move and storage and have dealt with the company for years. I was very fortunate to have Michelle handle my account and she should be the model for all of your representatives. Thank you

Rating:

5.0

Top notch storage facility.

Rating:

5.0

greeted at the gate, logged in quickly and escorted to unit. very pleasant and professional. facility perfectly maintained. had a hard day driving, so this was a welcome experience.

Rating:

5.0

Staff was very helpful and got me set up with my unit very quickly.

Rating:

5.0

Fantastic experience at this Plano facility. Very accommodating with my situation. Greatly appreciated!

Rating:

5.0

Pleasant experience dealing with staffs there. Thanks.

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

The definition of customer loyalty is when you stop shopping. You always go back to the same place. The service and friendliness we received here will make us loyal customers at this location .Thanks

Rating:

5.0

Excellent service from start to finish. The owners Scott and Michelle were so friendly, helpful, and accommodating. Their employee Brianna was very helpful, identifying the best places to get fuel.

Rating:

4.0

The attendant was beyond helpful and knowledgeable.

Rating:

5.0

Well run establishment.

Rating:

5.0

Michelle was very helpful setting up my storage unit and provided useful info at check-in. Would definitely recommend using this location. U-Haul Moving & Storage of Plano Allen

Rating:

4.0

Na

Rating:

5.0

Great place

Rating:

5.0

My experience was quick and easy. Everyone answered my questions and I felt that the entire staff was kind and efficient. I would recommend this establishment to anyone.

Rating:

4.0

Warmer than expected for climate controlled 80 degrees, everything else was great.

Rating:

5.0

Excellent

Rating:

5.0

Excellent service at this location. Very detailed explanation of how the everything works and Uhaul’s processes are fully explained.

Rating:

5.0

Very nice friendly service. Only upgrade I’d recommend is to place a Keurig in the office for caffeine deficient customers.

Rating:

5.0

Rep was polite and took time to explain the process

Rating:

4.0

Nicely maintained. Easily accessible. Manager worked with me to find the best unit.

Rating:

5.0

Great service, nice helpful people and nice curtious manager.

Rating:

5.0

Much nicer than most places I have used. Always professional. They do it right

Rating:

5.0

Staff is outstanding

Rating:

5.0

I ran in to drop off my moving van, already late to work. Michelle offered to take care of everything and email me the receipt. Sure enough the email came through with everything handled perfectly!

Rating:

5.0

Over ten years using their storage and no complaints. Good location and easy to use.

Rating:

5.0

Great service and location. Only left because I moved out of the area.

Rating:

5.0

Keep up good work!

Rating:

4.0

Only inconvenience is no direct access. Attention from the manager was good and the reception of the truck fast and efficient.

Rating:

5.0

Every one was helpful and nice thanks

Rating:

5.0

Very helpful people.