Customer Reviews for U-Haul Moving & Storage of Plano Allen

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Plano Allen

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Samuel R. on

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The truck was clean, inside and out. But .. the brakes are soft, the steering is too loose and the transmission sounds like it is ready for an overhaul or replacement. On the positive side, we were able to use it with no problems. The guy who helped me out Sunday morning was awesome!

Parul P. on

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Darceleen C. on

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Carlos M. on

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Deborah L. on

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David S. on

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rachael p. on

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Brian S. on

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Michael R. on

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Equipment windshield wipers failed to remove rain - mirrors did not stay adjusted

Mirza B. on

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Mr Gay was very helpful and patient

Erik R. on

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There was only one employee working at the time that I picked up my rental, and while she was doing a wonderful job, it was very clear that she alone was not enough for the demand that day. She was quick to help each of us as soon as she was able, but there were simply more customers in the store than manageable for one person, so the wait was longer than one would hope for. To improve, there should be more than one employee in the store at a given time--especially if there are several reservations that day.

Phil D. on

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None noted. They did a great job. Customer service was superior!

Michael R. on

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The vehicle's front-end was dangerous to drive - it walked and the wheel turned 1/4 before the vehicle changed lane drifting. The rear-view mirrors would not adjust The passenger door would not completely close.

Raymond S. on

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Shyianna A. on

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Patrick S. on

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Terrific service.

Gregory M. on

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Excellent

Ernest C. on

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Very friendly and informative.

Vincent W. on

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Sylvia W. on

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Alejandro H. on

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Excellent service at this location. Very detailed explanation of how the everything works and Uhaul’s processes are fully explained.

Mark F. on

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Customer service was excellent, will rent from this location every time.

Todd G. on

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Very nice friendly service. Only upgrade I’d recommend is to place a Keurig in the office for caffeine deficient customers.

FARIDA P. on

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Everything was convenient and the guy was very helpful and nice!!! Excellent customer service.

Toni M. on

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I just want to say thank you. Michelle at the front desk was made things very easy and she was excellent at her job. I will go there from now on.

Christina T. on

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Rep was polite and took time to explain the process

Keith S. on

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Michael S. on

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The guys that helped me check in and out were great. The truck wasn't in the greatest shape. The front driver door didn't shut all the way unless you really slammed it.

Martin F. on

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Nicely maintained. Easily accessible. Manager worked with me to find the best unit.

Karen J. on

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JAMES M. on

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Good service at this location.

Samuel S. on

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I get overcharged when I left the mileage on the paper and the mileage on the car was different and I spoke the person and he told me he will fix it on the system and he fixed on the paper he gave me ! when I return the car it was night and I drop the key when I get my final charge he didn’t fixed it so I get overcharged? Even though it’s a 99 cent . it shouldn’t suppose happened

Paige T. on

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GEORGE B. on

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VAN N. on

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When I drop off the truck and the auto transport is no one there I put the key through the slot , nice clean place

SUNGSOO K. on

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Chris s. on

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Tony G. on

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ashley p. on

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only issue i had was being able to request dollies online specifically furniture ones and then not being available at store the woman was very nice and apologized stating she wasnt sure how the online feature doesn't show real time available add ons all the staff was courteous and helpful

Ivette F. on

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Great service, nice helpful people and nice curtious manager.

deah w. on

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Michelle ROCKS???? Amazing customer service!

wyman b. on

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Service was quick and efficient both when I picked up and when I dropped off the vehicle.

Chad W. on

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The Owner needs to learn some customer service manners. I pulled a trailer around and asked where I could stage for the return since he was in the middle of working on a different hook up. He acted incredibly annoyed and told me where I was, was fine. I put the vehicle in park, and like all automatic transmissions it had that small roll forward, and he whipped around and yelled at me not to move. What an asshole. I will not be renting there again, and I am currently going to close the storage unit I have there as well. If he can't be cordial with his customers, he needs to get out of the customer service/retail business.

Aja D. on

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Staff were courteous, fast, and friendly.

Christina V. on

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Great experience! The staff were all friendly and helpful. They made the pick up and return simple and fast!

Micah T. on

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Owners Scott and Michelle are AWESOME. Professional, helpful and provide excellent customer service.

Alex C. on

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When calling regarding drop off, customer service agent was unhelpful and very rude. This was a call to the main uhaul number, not the direct line to this location.

Catherine G. on

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We need pick up in your location.

tiny c. on

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Michell was very professional and helpful.

Terreca F. on

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Much nicer than most places I have used. Always professional. They do it right

JOSE M. on

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We have to go this location because the one in Alma rd and Parker has very bad service on the front desk.

Tim G. on

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George C. on

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Staff is outstanding

Carl M. on

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Great service. Been using them for years.

Ganesh I. on

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Rick H. on

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Taenaya T. on

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Friendly and fast service

Justin S. on

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Diane P. on

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Elizabeth R. on

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I’ve used uhaul services before. By far the friendliest, nicest team and great customer service. I’ll recommend this location to others.

Yelen S. on

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Equipment was great and affordable and no issues on return but on the store in 3901 Central Expressway in Allen , TX, the store manager or something names Scott was a little uncomfortable doing our check in and only complained of things instead of showing us for next time. It was very disappointing and upsetting moving is not a funny business and I was on a lot pressure with everything as it is to add him make it difficult for me and my family when we are only given him business. If he doesn’t want to go to work please advise him to stay home.

Dera E. on

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I ran in to drop off my moving van, already late to work. Michelle offered to take care of everything and email me the receipt. Sure enough the email came through with everything handled perfectly!

PERFORMANCE S. on

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Over ten years using their storage and no complaints. Good location and easy to use.

KINNON M. on

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Great service and location. Only left because I moved out of the area.

patrick r. on

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Keep up good work!

CARLOS V. on

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Only inconvenience is no direct access. Attention from the manager was good and the reception of the truck fast and efficient.

April H. on

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Every one was helpful and nice thanks

John R. on

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Very helpful people.

Joe d. on

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New management didn’t know what they were doing .big confusion Getting my new storage unit was Big fiasco glad that’s over with.

James M. on

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Clean, secure and conveniently located.

debrorah m. on

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Do not pro rate rent ! Bad ! Only use storage 10 days and must pay full month !

Heather C. on

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Facility was clean, access was fine. Reservations and confirmation process needs add’l clarification and instructions. I could never get the actual facility by phone, only a nat’l center.

Cory D. on

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Great customer service.

kathlyn o. on

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Very neat and clean

RICHARD R. on

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office staff was always very helpful and friendly