Customer Reviews for U-Haul Moving & Storage of Plymouth

7,731 reviews

1225 Hwy 169 N   Plymouth, MN 55441
(Located at Hwy 169 and 13th Ave N)

(763) 550-5290

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(763) 550-5290

1225 Hwy 169 N
Plymouth, MN 55441
(Located at Hwy 169 and 13th Ave N)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
4.0

Customer did not leave a comment.

TERRI J. 
Rating:
5.0

Great employees.

Dustin W. 
Rating:
5.0

no problema,highly recommend

MaryLouise W. 
Rating:
4.0

Quick service, friendly staff

Ben F. 
Rating:
5.0

Customer did not leave a comment.

Terese S. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Pick up should have been made more easy

Pavan K. 
Rating:
5.0

nothing, it went great

Mark B. 
Rating:
1.0

I was overcharged.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Tara J. 
Rating:
5.0

Customer did not leave a comment.

Terence K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Kenny F. 
Rating:
4.0

Friendly quick service.

Charles B. 
Rating:
5.0

drop off went fine. helpful person checked me in . was done in 5 in minutes.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Ed A. 
Rating:
5.0

Customer did not leave a comment.

JEFF B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Outstanding in every respect

Matthew T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

McKenzie S. 
Rating:
5.0

Really good/accommodating staff.

Michael F. 
Rating:
5.0

the guys at the Plymouth location were excellent!

Kristi F. 
Rating:
5.0

Outstanding staff. Very customer focused.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
4.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

The staff was really friendly and helpful. I will recommend this facility to friends and family.

Doug K.  |  Overall Experience 
Rating:
5.0

Very efficient operation! Very professional employees!!

Robert E. 
Rating:
5.0

Customer did not leave a comment.

German G. 
Rating:
4.0

Customer did not leave a comment.

Marc L. 
Rating:
5.0

Maybe a coffee pot in the waiting room.

Gail W. 
Rating:
5.0

I have had some pretty sketchy U-Haul rental experiences at other locations, but this is now my go-to location. Always on time, efficient, and polite. They do an excellent job.

Bill K. 
Rating:
5.0

Customer did not leave a comment.

malinda L. 
Rating:
4.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Keep up the good work!

Sanjeev D. 
Rating:
5.0

Great service and a fast, easy return! Thanks!

Gina C. 
Rating:
5.0

Excellent experience. Quick, easy, professional.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Terri J. 
Rating:
5.0

One of your employees went above and beyond my expectations getting the lights on my Tow Dolly to work in the middle of a rainstorm. Just amazingly intelligent and great attitude. The woman who helped me with my rental contract at the counter was very easy to work with. Good communication.

Brett C. 
Rating:
5.0

Very smooth transaction. Easy in and return. Very prompt and quick service. The employees were courteous and friendly too.

Philip K. 
Rating:
5.0

Very friendly staff and helpful

Veronica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE L. 
Rating:
4.0

The staff at this location is always friendly and very helpful.

Teresa W. 
Rating:
5.0

Nothing to change. The process was smooth and efficient and the young woman who helped us was really great. Great customer service!

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

julie l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly G.  |  Overall Experience 
Rating:
5.0

Excellent

Marc M. 
Rating:
4.0

Customer did not leave a comment.

Celso N. 
Rating:
5.0

Customer did not leave a comment.

Autumn b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel P. 
Rating:
5.0

The staff is always so nice, cheerful, and efficient. They always have my truck ready and waiting for me.

Jay A. 
Rating:
5.0

The guys that helped me were over the top nice and very helpful.

George S. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

On a scale of 1-10 Fred is a 15!!! His enthusiasm for work, knowledge of his business, and professional yet personal handling of customers make him head and shoulders above the rest ! Simply will not find that kind of talent anywhere else you go. Hope his passion becomes contagious for the rest of his team but if you happen to get ahold of Fred when you call or visit you will appreciate what a gift he is in this world!!! Certain Fred will get even more responsible opportunities with U-Haul or a company of his choosing in the future given his talent, motivation , and all around pleasant disposition but i will always be greatful for the interaction and his abilities to make my move a lot better just because he worked hard and cared about the customer!!!!!

joe d.  |  Overall Experience 
Rating:
4.0

The truck shut off on us, and wouldnt turn on we had to leave it park for a couple hrs and once it turned on the check engine light turned on so we decided to return it instead. Didnt even get the full time nor everything moved

CORY J. 
Rating:
5.0

Car Transporter trailer is well designed and efficient to use! 3rd time using it over past 25 years.

Scott A. 
Rating:
5.0

Very helpful and knowledgeable staff.

Veronica S.  |  Overall Experience 
Rating:
1.0

The truck wouldn't shift into drive when we got it. Had to get an employee to help. Then later after we left, it would only reverse. We put it in drive and it would reverse, neutral it would reverse. We eventually got it to drive no thanks to the hotline they said to call if there was anything that went wrong. Then it says it closes at 10:00 but they closed at 8:00 so I couldn't get my storage unit and they're refusing to give me my money back or the storage unit.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Margaret H.  |  Overall Experience 
Rating:
5.0

Friendly and fast service. It was nice to be able to do most of the pickup through the phone.

Shannon W. 
Rating:
3.0

Customer did not leave a comment.

David V. 
Rating:
5.0

I unfortunately been needing to move large items more than expected so have used their equipment from the Plymouth, MN location several times these last several weeks...Employees are exceptionally kind and attentive and all rentals have met or exceeded expectations.

Jennifer E. 
Rating:
5.0

All the staff were polite and helpful. Kind when I had a small problem with my truck. This location is way better than any other UHaul location I've used

Chase H. 
Rating:
4.0

Have used them on several occasions , and always has been a good experience overall !

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

It was busy during pick up, but drop off was a breeze. I didn't even need to go inside. The Service agent was on his way out before I even got out of my car. Great service!

Gina C. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Drop off process was super fast and easy. Plenty of parking spaces for my car on site as well.

Shaun L. 
Rating:
5.0

Nothing. Everything went as I was told and expected. Good job!

Dan C. 
Rating:
5.0

great staff

Desmond W. 
Rating:
5.0

Easy check in with nice friendly people. What a well organized lot. Very impressive!

Pamela W. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

JACKIE S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

REBECCA I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurie W. 
Rating:
3.0

The truck was clean but there was no explanation of operation. But the fuel was not full as stated by the agent. As a result, when I returned it the truck had more gas than when I picked it up. The truck was advertised to take a queen mattress. We were moving a full size mattress/box spring and it just barely fit. The agent said that a queen would fit at an angle. This would be very hard on the mattress/box spring and would not be acceptable. Also they had trouble inputing the driver license information. All in all, convenience is a primary reason for renting from this location.

Bruce T. 
Rating:
2.0

make your bill processing understandable to ordinary human beings. I don't trust your company as a result of this latest experience.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Alison W. 
Rating:
5.0

Complicated move from Arizona to Minnesota. Excellent service and communication at every step. Very grateful and relieved. Thank you!

Jeff D. 
Rating:
5.0

The computer system was down when I came for my rental. This resulted in a 15 minute delay. It's possible an upgrade on internet service might be needed.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
5.0

Kevin was prompt , professional and welcoming! Great experience.

TOMMIE T. 
Rating:
5.0

Customer did not leave a comment.

Brad L. 
Rating:
5.0

Overall signage and staging of materials for rent/sale jumbled and don't seem to have a cohesive pattern for first time customers who enter the area. Parking lot looks ready for an upgrade and defined customer parking. Otherwise professional, friendly employees who are able to explain as needed without going overboard. Nice rides.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Staffs can be more friendlier…….

lamin j.  |  Overall Experience 
Rating:
5.0

We have rented trucks from this location several times, and it always goes off without a hitch (did not mean to make a truck pun). But renting the truck and returning it has always been the easiest part of the move! Highly recommend!

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

dave A. 
Rating:
5.0

Customer did not leave a comment.

Tamara S. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Had to use my car Jack to get the trailer off the hitch. Didn't understand I would need to do that. Otherwise no issues and my contact was excellent.

Colin F. 
Rating:
5.0

Customer did not leave a comment.

Dayne F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

limin w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Great customer service!

Char M. 
Rating:
5.0

Customer did not leave a comment.

pat N. 
Rating:
5.0

Check the shock on the 26' truck. I was very ruff riding. hard to control, and sever jarring on concrete sections of some interstates.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Anthony delivered outstanding service! It was early in the AM with a line of about 10, and it was the most efficient, pleasant service I have had at Uhaul!

Carolyn G. 
Rating:
5.0

They helped me replace a blown fuse on my truck after we diagnosed that as to why the trailer lights would not work, which after we replaced it, everything worked. I'd call that going above and beyond.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

DEAN L. 
Rating:
5.0

Staff was friendly, personable and efficient. Equipment was very satisfactory and fully met my expectations.

George D. 
Rating:
5.0

Fred is awesome and very helpful.

mike v.  |  Overall Experience 
Rating:
1.0

The transmission went out in this vehicle so it obviously had not been maintained. I wouldn't recommend Uhaul to ANYONE after this experience. The whole system is a mess and I will be writing a letter. I'm not blaming any location as your support system is obviously a huge problem. Corporate needs to take responsibility for how poorly this company is run.

Lynn T. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

This is the best U-Haul experience I’ve had. No pain, no frustration.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIm H. 
Rating:
5.0

Was quick and painless and staff were awesome.

Sandy B. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer service explained everything to me in detail. My agent physically walked me through the process showing me my unit, the key card check in and made sure the lock for the door was good. Best experience, I highly recommend this store.

Mary Jo P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Atlee W. 
Rating:
5.0

Staff were extremely helpful and friendly. My experience with this business was flawless.

Mary Jo P. 
Rating:
4.0

When I got to the facility in St. Louis Park they got me all set up and then give me a tour of not only my storage unit but how to work the door and the locking system and also showed me where the bathrooms were an extra things that people were getting rid of it was very nice

Prism L.  |  First Impressions 
Rating:
4.0

There wasn’t a trash can to use!

Derrin T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amari F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E.  |  Overall Experience 
Rating:
5.0

Well please

bobby m.  |  Overall Experience 
Rating:
5.0

The staff person who helped me was exceptional! So kind and patient and very knowledgeable. He is a great representative and the best customer service I have received in a very long time.

Linda p.  |  First Impressions 
Rating:
5.0

The young man,was very helpful 🙏🏾😍

Valarie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory O.  |  Overall Experience 
Rating:
5.0

Keep up the great work.

SAM B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elena L.  |  First Impressions 
Rating:
5.0

This site is well maintained and operated! We finally figured out the disarm and door access with the card. The rest was easy. Love the carts to use!!

Jennifer B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MACARIO L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica D.  |  Online Move In 
Rating:
5.0

Beyond excellent.

Abdulhameed B.  |  First Impressions 
Rating:
1.0

We encountered many issues: 1. They charged us for a lock even though I read that it was supposed to be free. There was already a free lock in the unit when we opened it, and they couldn't figure out how to give me a refund on the lock for about an hour while we unloaded. It was a time drain and a headache. 2. There is a large container of rat poison in the storage unit with drippy liquid on top of it - GROSS and unsafe! And there is bird droppings outside our unit on the floor (so birds can poop into our unit from the open ceiling) 3. But the worse part is that it was not explained that this is an ABOVE GROUND UNIT and can only be reached with portable stairs - super difficult and inconvenient!!! We struggled to get our heavy furniture into the unit, and we regret getting this unit to begin with. Bad experience, and we will be looking for a different facility.

Kelly B.  |  First Impressions 
Rating:
5.0

I had 4 storage units for 6 months and I could not have had a better experience!!! The load dock area is great and easy to access, the building is kept very clean and the units were easy to get to even on the 2nd floor. On top of it all the staff are great and super friendly! I would definitely recommend anyone thinking about storing their items at a facility consider this one!

Brent L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Limin W.  |  Overall Experience 
Rating:
5.0

I will recommend this U-Haul to anyone and everyone I know who needs storage or trucking needs 🤘

Joseph R.  |  Overall Experience 
Rating:
5.0

Many of the employees were very friendly and knowledgeable, I encountered one who was rude otherwise everyone else was pleasant. This is the third time I have used your facilities for renting a truck, first time for storage.

Rebecca B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheri S.  |  Overall Experience 
Rating:
5.0

I have used U-Haul for a number of things from packing to storage to moving. I have always had a pleasant experience. The staff is more than helpful and will answer any of my many many questions.

Jennifer B.  |  First Impressions 
Rating:
5.0

Great service

JACKIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ray W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAITLIN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane K.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

shakeita j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
3.0

I can’t evaluate it I haven’t gotten the paperwork, it’s sometimes very difficult to get through on the phone at times. The place is very clean, staff was friendly but I don’t understand how they can rent out anything without a printer?

Dawn L.  |  First Impressions 
Rating:
4.0

There was some miscommunication as far as rental dates & when charges began etc. However, it has been corrected.

Renee C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrant N.  |  First Impressions 
Rating:
5.0

Friendly service and helpful staff. The best storage facility in the Twins Cities area.

Pedro A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clark J.  |  Overall Experience 
Rating:
5.0

I'll give it a five star rating. Have used it 3-4 four times, each time for 3-8 months.

tom b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly G.  |  Overall Experience 
Rating:
5.0

We had a very long and hard day of moving but U-Haul Moving and Storage were so helpful and accommodating. They were wonderful to work with!

Katie T.  |  First Impressions 
Rating:
4.0

I found it difficult to back into the facility...but it wasn't my vehicle which added to my frustration.

Kim R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

The staff, Fred, Garrick, and Mark were helpful and professional. Thank you!

sara h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kearra C.  |  Online Move In 
Rating:
5.0

Clean facility and friendly staff.

Clayton B.  |  Overall Experience 
Rating:
4.0

Great to be able to unload or loud vehicle in cold weather

Carolyn L.  |  Overall Experience 
Rating:
5.0

Team went above and beyond when my original storage unit was not clean and ready for my movers. Was very pleased with how quick they were to resolve the issue and find another unit for me.

Jenna L.  |  First Impressions 
Rating:
5.0

clean, well-maintained facility with excellent amenities. friendly, helpful staff!

Steven G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

steve s.  |  Overall Experience 
Rating:
5.0

These guys are the best.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna O.  |  Overall Experience 
Rating:
5.0

Always a good experience.

Randy B.  |  Overall Experience 
Rating:
5.0

Fantastic experience, like new facility, super friendly and helpful staff. Thank you!

Peter R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
5.0

Staff was friendly, helpful, knowledgeable, and gave good directions

Steve L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney S.  |  First Impressions 
Rating:
5.0

Thank you

Sarah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri C.  |  First Impressions 
Rating:
5.0

Very easy and nice to work with

Sheryl E.  |  First Impressions 
Rating:
5.0

The staff were very helpful and extremely efficient. The storage space we rented was clean and well lit and the entire facility is kept up well. I felt good knowing my items were secure. Thank you!

Ed M.  |  Overall Experience 
Rating:
5.0

I have to say this was probably my best experience with U-Haul ever. I so appreciated the setup of the on-site storage and supplies, but most importantly to me was the helpfulness of the staff and manager. I will recommend this location for anyone with storage or moving support needs.

patrick l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary R.  |  Overall Experience 
Rating:
5.0

The staff is very helpful and friendly. The building and storage lockers are very clean, easy to get to with plenty of carts available to use. I would highly recommend to all who are looking for a temporary storage facility!

lori J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Seriously it was perfect

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
4.0

Unable to rent a truck due to my son Sheldon Haskins is on the do not rent list and I paid in full for truck January 2020 and now we can’t move the stuff out into storage. It’s really bad.

Shaeshalaye S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramiro m.  |  First Impressions 
Rating: