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Timothy JCustomer Reviews for U-Haul Moving & Storage of Plymouth
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I only dropped off so difficult to rate.
JAMES SWell run with attentive and professional staff. Thanks much.
PHILIP AEasiest and fastest u haul pick up and drop off experience I have ever had. Customer service was excellent and efficient
NORA WPick up and drop off we were in and out in minutes uhaul did there part in our frustrating move.
KYLE BLong wait for pickup due to only one person working, but the gentleman working was exceptionally good - professional, friendly, communicative, and handled working solo with a line of customers very well. Return was fast and easy.
Ryan BI was not pleased with the website or site of rental, I first tried to order this trailer rental at the Brooklyn Park,MN store and dropping off in Shakopee,MN but when I arrived they would not allow this. The website needs to be fixed so I can rent this for one way or talk to people at store why they did not allow this rental. Car Hauler
TIMOTHY FI scheduled an appointment and did not get in for my appt until almost an hour later. Also the website says for my car they would need to move the handsfree lift gate with factory kit, however was told before the install when asked they said it would not impact it, after the fact told me they could not do that. Misleading. Manger was helpful
Mike MNothing, everything was wonderful!
TERRENCE PThe service and help I received at this location by all staff was truly exceptional. This is now my "go to" U-Haul location!
CHRISTOPHER HThe customer service is top-notch!
KAREN K | First ImpressionsVery well done. Nothing needs to change.
PETER BThe entire rental and move-in process was very easy. I appreciate how secure the facility seems.
Kristen H | Online Move InEverything about the trailer was perfect
TERESA LVery quick and efficient check in.
JAMES FFred was extremely helpful and made sure to answer all questions.
MATTHEW TThe several guys who have helped me over 5 rentals and a storage space at this location have been extremely customer service oriented. Even when it was 97 degrees outside, they immediately came out, got blankets to put in my rental, walked around the vehicle to check it out, and helped me with questions and any other equipment i needed. They even laughed at my stupid Dad jokes. I've been at several uhaul locations in the past 6 months, and this one by far is staffed with better people.
Robert M | Overall ExperienceUrban Haulers an excellent unloading service.
Geoffrey BQuick return
Elizabeth KWas not made aware of drop off time, only the date, therefore I was charged an extra day, need better communication at both ends!
ERNIE WNot have "Mighty Movers" as a sub contractor. They confirmed night before on time and location, then texted after agreed upon stsrt time that they woul not come.
DONALD JDrop off was crowed. But personnel moved along with turn in.
GARY Ji don’t think i should have been charged for gas, as I put gas in before I returned it. I thought it was on the money or very close to it.
LARRY KI've used uhaul many times for moving, but this past move I have been consistently impressed. The new "truck share" program is exactly what I was looking for as well, looking forward to using this program for projects smaller than a full on move.
JACOB FNothing.
ROBERT EThe employee that helped me was very good. The truck was like new and worked great. The computer system was down so it took a long time to set up the rental. The phone app didn't work very well. Happy over all.
kelly mBest U-Haul location and experience I’ve ever seen!
MICHAEL GTrailer was garbage. Brakes were hanging up. Trailer pulled like crap because of it
JEREMY ZThe local representatives were very informative in helping to setup my reservation and offering services available by it being my first time renting and using UHaul. The crew was great.
KENNY LVery friendly and great service!
GARY BThia facility was exceptionally responsive, helpful and accurate in arranging us access to empty our 2 uboxes on 7 occasions. Being elderly and disabled, it took a bit longer, they were 5 star vendors. Fred, the manager, was very helpful to us also, besides his crew.
Steve Jthe store was ready for me when I arrived installation was painless
richard oThey left my car with all four doors unlocked and engine running for 30 minutes in the front parking lot where anyone could get access. When I called to tell them it looked like the car was running they said they were working on the wiring. There was no wiring involved in my hitch install. When I came to pick up the car, it was still running. So even with a call from me, they did not turn it off or lock it. Guy seemed to think this was all super reasonable. So yeah, probably going somewhere else next time.
Emily KI was with them for many many years and was really happy I will us them if I need them again 100% Great people Great place to store your belonging
sylvie s | Overall ExperienceCab smelled even with the windows open. Dashboard was dirty.
LISA BIt’s the complicated, too many corporate policies. I wish just to rent, and not be hounded on all the corporate lines. I don’t think any of your employees enjoy what you recommend. Too much!!!
JOHNATHAN WWonderful location! I had an important need for a trailer surface late in the day. This location was open until 7pm. I showed up shortly before closing with no reservation, they immediately took full care of me with friendly and supportive service. Thank you!
JOHN LContinue the excellent customer relations. We found the staff to be knowledgeable and helpful during our pick-up and return of the trailer.
Phillip SThis staff/company make it so easy to use their trailers! The guys are Pleasant, capable, and trustworthy!
lori bThis is a great location!!! They always take care of me even when I am not the best communicator. ;) sorry guys!! You’re the best!! Thank you for always looking out for me and my business needs!
LOUIS AIt was fantastic there at this location. Better than 5 stars!!
BRITTANY BVery efficient drop-off. Was in and out in less than 5 minutes.
BRIAN WEasy! Easy!
CHRISTOPHER BGreat employees both at check in and return. The return employee was especially great. The location was technically closed. I think he was just about to leave for the day. He waved at me as I entered the parking lot and proceeded to tell me where I should drop the trailer. He offered to help me unhook it... and finalized my transaction. Exceeded my expectations.
Brent ONicholas on check out and Mark on check in were seriously fantastic. Helpful, knowledgeable, fast, and friendly.
BENJAMIN BKeep up the good work!
DWAUN S | First ImpressionsVery friendly staff
Taylor NWent to crystal location and nobody was there so had to drive to Plymouth. Very disappointing.
MARK FI have rented here several times and staff are always very helpful. Equipment is always well maintained and clean.
KEVIN FThis place was good. This was not the original pick up location for my reservation. I had an email that guaranteed reservation for the original pick up location and when we arrived there, the location was closed. We were late for our movers we're already waiting for us. I called the Minneapolis Regional office number written on my reservation and she was no help at all. She was very rude. She should not be working as customer service. She had a tone. She just said wait there. After 10 minutes, I called again and someone pick up the phone but no one answered and never hang up. So when I tried to call again, it was a busy tone. It was 920 am and I decided to call uhaul 800 number. The lady who answered the phone was fantastic. She was very helpful and did not hang up on me until she get the manager on the phone. I wanted to recognize her for doing a great job but I did not get her name. Then the manager directed us to ho to a different location. This was like almost 930am. The Plymouth location was amazing too. I am already stress from packing and moving and for this thing to happen and I ended up paying an extra $100 for the movers so they could finish. We were late because of the truck pick up. I'm so frustrated about it.
TAREK EGreat bunch of people working there. Made the whole process easy and painless.
DONALD MStaff was friendly, efficient, organized. Got us on our way quickly. Returning the trailer was also quick and easy. We're pleased with the service and would definitely recommend U-Haul of Plymouth to everyone.
VICTORIA SVery friendly and efficient.
THOMAS DAfter driving the 10 ft truck 2.2 miles to the move location, we noticed there were no ramps up to the truck, which made it impossible to move the heavy items. We returned immediately (less than 5 miles total) and were charged the $65.00-ultimately had to rent a trailer. The employee that helped with the trailer was very kind.
JULIE WI rented three times and the third time was excellent. Good communication from start to finish. Good communication with emails and conversations
KELLY DMark was kind and extremely helpful. I appreciated him!
RAULIN B | First Impressionswe always rent from this location as the employees are pleasant and very efficient
PAMELA WIf I didn't take a picture of gas engage they could charge me more that's not a good practice of business. being honest They should fill the gas. Give it to you and I can return back full gas, not in the middle or quarters tank so they can charge as much as they want when you come back i am not so happy about today's trip to this station today
ANWAR KI always felt safe and comfortable when visiting my storage space(s) at this facility. I also feel that the facility offers several really great features: proximity to a major highway; indoor loading and unloading from a vehicle; free carts (dollys); clean restrooms; a space for customers to share free gently used items. Taken all together, these features and benefits make this a superior storage facility!
Kathleen K | Overall ExperienceCustomer service representatives were all helpful, friendly, and knowledgeable.
Brian A | Overall ExperienceThe staff here is always helpful. I have used them many times.
Dennis J | First ImpressionsYou had staff and public storage had a qr code... Congratulations! Very happy!
Heather T | First ImpressionsStaff friendly, present, and helpful.
CRAIG M | First ImpressionsThis facility is always clean, tbey have great hours for access and I know my items are secure. Staff is always friendly!
Stacy W | Overall ExperienceI was at facility from 12-1:30 on Saturday 3/15. I had two storage lockers and went to one. I interfaced with 4 different employeees. 1. To get help fixing a stuck door. 2. The young man who fixed the door. 3. A woman who was cleaning out an abandoned locker. 4. An employee who helped close my account 1904. Every single employee that I dealt with could not have been more professional, more helpful or more kind. When I drove away with my young friend who was helping me move boxes I said Uhaul really knows how to take care of customers. I’ve been doing Customer Service for 40 years and I had such a great experience there yesterday. I wanted to make sure I took the time to share it with you. Please make sure you send it on to the location Where I’ve been storing my boxes and things for about four years.! Mary Cheasick
Mary C | Overall ExperienceOnsite storage area manager was super helpful. Also the indoor loading and unloading area is wonderful.
Mark L | First ImpressionsThe best storage facility I’ve rented from.
Thomas C | Overall ExperienceMy husband received very good customer service from the front office. I was treated differently and did not appreciate my experiences. That said, the cleaning person is amazing and exceedingly hard-working and pleasant. Strong Recommendation: have your male staff attend diversity training on how to talk with females. We are leaving u-haul because we found a lower price for a larger unit. Thank you.
Pamela H | Overall ExperienceAwesomely Accommodating!
Deborah N | First ImpressionsUhaul Plymouth: This is the most amazing storage company in Minnesota. I rented a storage locker from them for 2 years and after having a difficult time. I was short on money & I couldn't make my payment. They will work with you and not take your things. And they also won't load you down with crazy late fees. They're the Best for storage and truck rental. I give them the highest rating I can. I recommend them 100%. Never did I ever have one problem with them Uhaul 100% Public Storage -25%
Julie M | Overall ExperienceQuality experience and great staff. Would use again
Collin D | Overall ExperienceExcellent experience!! So glad I did not go to another storage facility!! Will highly recommend U-Haul as I used them in Baraboo, WI as well as Plymouth Mn
William H | Overall ExperienceEverything went great, customer service was outstanding!
Gary W | Online Move InThanks for your help.
Arlene W | Overall ExperienceThe cleaning lady Lawana (spelling?) was awesome and made vacating the unit a breeze!
Elizabeth S | Overall ExperienceThis facility is very clean, secure, and well lighted. As a single woman, I never felt uncomfortable visiting the facility alone. The indoor loading dock with different unload heights is much more convenient than other storage facilities I have used. And something as simple as access to free carts makes a huge difference in the experience of moving in or out.
KATHLEEN K | Overall ExperienceGood customer service and availability.!
Kevin O | Overall ExperienceWe were told on the phone that we'd get one unit on the main floor and we got two units on the second floor, and it's a maze to get to. Our movers, who were familiar with the facility, stated it took them 2-3 hours longer (which cost us extra money) only due to the location. I honestly would have paid more, and driven farther to just have an outdoor unit that I could have pulled up to. The layout makes no practical sense for anyone that is storing a lot. Perhaps it would be good for something small like for a dorm room.
Dganit E | First ImpressionsThanks guys for making my transition eazy
lonnie W | First ImpressionsAll was great Thank you
Kelly J | Overall ExperienceThe personnel are friendly and helpful. Need at least one more employee to be above or excellent.
Jose M | First ImpressionsFred and his team are always a pleasure to work with. I’m going to be sure to use the Plymouth location in the future.
Madeline C | Overall ExperienceAlways clean and even offer flat beds for us to use.
Latanya F | Overall ExperienceGreat service and great facility!
KAREN K | Overall ExperiencePurchased all our packing materials from you and received great advice.
Sheila G | Overall ExperienceWould like to see staff earlier like 8am. But have tried to pick up truck on app and that was very difficult and time consuming.
SHERYL E | First ImpressionsBest storage facility I’ve seen in the Twin cities
Thomas C | First ImpressionsStaff was always friendly and helpful. Everything was always clean. It was convenient to have the flatbeds and there are plenty to use. I really loved the reuse area to put items that I no longer wanted or needed. I even picked up a couple of chairs from the area.
diane T | Overall ExperienceThe staff there are always friendly and able to answer any and all questions I had. Great bunch of people.
judith w | Overall ExperienceThe storage had a lot of dust in there
Delories M | Overall ExperienceJake was very helpful and a real asset to your company…
robert s | First ImpressionsCounter person showed no enthusiasm. Pretty sad as the person we rented the truck from was awesome!
Joe W | First ImpressionsThe workers are very helpful and some of them go above and beyond.
Latanya F | First ImpressionsFred and team were a joy to work with. I took over ownership of this unit when we change partners at the company I work at. They made the transition over to me easy and stress free. They were helpful with all of the questions I asked.
david b | Overall ExperienceEasiest storage rental experience ever!
Greg S | Overall Experiencethe staff are very friendly and make everything super easy and convenient.
peter s | First ImpressionsSimple easy and clean all the different card swipe stuff to disarm the unit is a little confusing but other than that I’m happy
Sarah J | First ImpressionsWe appreciated your courtesy & care of the facility. It was a great experience & we would not hesitate to use you again.
Rosemary D | Overall ExperienceWell run facility...
Thomas S | Overall ExperienceIt was an amazing experience actually everyone I came in contact with was knowledgeable, friendly, and professional! Your rates were very reasonable. Could not be more happy with your services! Thank you for making my move smooth.
bernadene s | Overall ExperienceQuick and easy process straight through
Eric R | Online Move InExcellent!!!
Ora L | First ImpressionsSuch a great place to keep our things, I always had available carts and a loading stall.
Becky P | Overall ExperienceUHaul storage has excellent service, convenient hours, and a well-maintained facility. I recently used this facility for 3 years, and I must say their service was top-notch. The staff is friendly, efficient, and accommodating, making the process of renting a storage unit a breeze. The facility itself was well lit and meticulously maintained, giving me a sense of security, knowing that my belongings were in good hands. Just an FYI, when I retrieved my belongings from the storage unit, I had discovered that I had unwittingly brought home some unwanted guests – mice. Because the units are not sealed tightly, using garage door like access, mice can get in. I should’ve put my belongings in the garage when I get home, and opened them one by one there. Overall, the U-Haul storage facility excelled in many ways.
Tracy U | Overall ExperienceI had 2 storages through uhaul, 1 for 3 years and 1 for 2 years. Never had a problem.
Nicole R | Overall ExperienceThe team at the Plymouth uhual center are first rate and I would recommend them with out reservations!!!!
Nathan V | Overall ExperienceCustomer service was great. The service rep explained everything clearly and thoroughly.
Dana H | First ImpressionsThe only complaint I have is I had over half a tank of gas left in the truck and was told to have it at 1/4 full when returned. They said I couldn't get a refund of the excess gas I put in. With the price of gas at this time I think a refund would have been nice.
JEAN D | First ImpressionsPerfect storage. Easy access with carts and everything necessary to make moving stuff easy. The staff were always helpful and friendly.
Lisa S | Overall ExperienceSuper friendly, clean facility.well run
phillip j | First ImpressionsAll is excellent. Just the wait time to talk to an actual person when calling in took a long time. Other than that, it was a great experience.
Virginia A | Overall ExperienceAmazingly friendly and knowledgeable staff - thank you!!
Pamela H | First ImpressionsGreat facility, great staff, great layout, super clean, well-lit - super easy to use! I love this climate controlled facility!
Wayne L | Overall ExperienceGreat service thanks guys
Janice Y | Overall ExperienceThe dude with the beard, long finger nails, and who stares at you (at the counter Monday 2/5/2024) is very unnerving. However, he did arrange lockers to satisfy my needs since the single size I needed was not available. So, I got storage that will work, just a weird experience and slow to get there.
Thomas B | First ImpressionsI am moving to Chicago, which is why I closed my account.
Joseph S | Overall ExperienceGobble Gobble
william b | Overall ExperienceLoved it
donielle h | Overall ExperienceExcellent location. Extremely professional yet friendly employees. The entire facility was always very clean as well.
John F | Overall ExperienceThis storage facility was always well maintained and very clean. There were always carts available for easy move-in and move-out. The staff was always friendly and made my visits there very easy. I would highly recommend this to anybody needing storage.
Shane K | Overall ExperienceGreat storage facility. Cheap, convenient, and well maintained and managed. Kind and helpful staff. Would recommend to anyone who wants a safe place to store their belongings.
Whitney L | Overall ExperienceThose guys are awesome
James S | Overall ExperienceFriendly staff. Great personalities and good advice given.
Kuan T | Overall ExperienceWas able to downsize storage units as I visited this location for at least 16 weeks - would arrive via Metro Mobility, get at least one box to bring back to the assisted living unit, and could wait in their lounge ( watching TV ) while waiting for my Metro Mobility return ride. Hope to get staff BBQ Chicken Wings the day before Thanksgiving . . .
Peter B | Overall ExperienceThe bathrooms by the storage units was always dirty. The access hours could work for most extended through midnight instead of 10am and opened as early as 4am.
Dorothy N | Overall ExperienceThe staff is very knowledgeable and friendly. Easy to communicate what my plans were. I was impressed with everyone that helped.. Thank you again for an effortless move for me.. God Bless Brad Carlson.
Brad C | Overall ExperienceGreat service with professional and very friendly representatives
RANDALL D | First ImpressionsFred Glunz was terrific. He was by far the best rental agent/facility manager I have ever encountered. He’s a treasure.
Bethany C | First ImpressionsThe employee who set up my rental was very friendly, knowledgeable and helpful and he made the process so easy. The facility was very clean and access was great. Thank you.
linda l | Overall ExperienceOverall, great customer service and honest environment
Melvin Z | First ImpressionsThe constant rate hikes were extremely annoying! And what ultimately lead to me leaving.
Kimberlee N | Overall ExperienceThe access doors to the area where we were had only a single regular door to go through, our leather couch was too big to fit and damaged the leather. The staff acted like it wasn’t their responsibility to help or come and look to see what the problem was or how to get it to work. Small carts to use for transferring to storage. We should have gotten advice, like get a bigger unit and maybe there was another entrance with double doors we could have been told about! Poor service!
tyla r | Overall ExperienceStaff was excellent! Always helpful, friendly, excellent customer service. Customer service is hard to get in most places but not at U-Haul. U-Haul offers the BEST customer satisfaction I have ever received. I will tell everyone looking for storage space to go to UHaul.
Linda p | Overall ExperienceHelpful staff.
Randy p | Overall ExperienceNow a days you never know what you’re going to get customer service wise. Most of the time people are disinterested and unwilling to go be helpful and provide anything beyond the basics of showing up. BUT that was not the case and my experience at this location. The facility was clean and well maintained. The layout of the equipment was well organized making getting in and out a breeze. The best part of my experience was the people. Everyone I came in contact with was friendly and helpful. Definitely a throw back to a time when employees cared you gave them your business. Specifically I would like to highlight Jacob. He went out of his way to make sure I understood everything about the storage facility and what I needed to know returning my truck. He even helped me with directions to the nearest gas station. As someone who worked in retail management these were the kind of employees I loved to steal away and build my business full of. He is an “A” player and I sure hope he is recognized as such. Overall I would 100% use U Haul & Storage of Plymouth in the future and will recommend anyone else I know to do so as well. Thanks to the team for a great experience and I’ll be seeing them again soon!!
Andrew C | First ImpressionsGreat Company and Employees.
leroy t | Overall ExperienceThey Rock !!!!!
Janet C | First ImpressionsThank you so much
DIANA J | Overall ExperienceStaff are courteous and efficient, professional and helpful.
Reginald V | Overall ExperienceThe staff we worked with was very pleasant and made the process so easy. He was so helpful and efficient. The facility is clean and it was easy to move our items in. Thank u.
linda l | First ImpressionsPremise was spotless! Safe. Busy but so helpful and patient. Real pleasure.
KIMBERLY M | First ImpressionsThe staff were amazing, friendly, and so helpful. The facility was super clean. Easy to access everything. Thank you
judith w | First ImpressionsStaff was very professional, thorough in their delivery of information and respectful.
Darrell M | First ImpressionsThe staff helped locate carts to help with the move-in and the facility was spotless.
Elizabeth V | First ImpressionsThe staff at Plymouth Uhaul are exceptional! They were professional and well informed. It was such a great experience from truck rental to storage unit rental. Keep up the great work!
Kathryn B | Overall ExperienceStaff was well trained. Thanks
Irene R | Overall ExperienceTrying to find the storage was confusing I had trouble finding my storage unit that is all it took me like an hour to find it
manuela g | First ImpressionsThoroughly enjoyed this storage place, loved my time there it was clean and well kept. Secure building and conveniently located.
Christiana f | Overall ExperienceThank you
CAMEO M | First ImpressionsThank you to all the staff. That you Fred. Awesome place. I highly recommend.
Anthony W | Overall ExperienceOnly one staff that I met was friendly. The others are somewhat helpful but cold in personality
James L | Overall ExperienceThe person who helped me with my rentals of both the cargo van and storage locker was SUPERB. This man was the most helpful and pleasant person I have experienced in any customer service re in a LONG LONG time. I'm sure you can find out who helped me as I don't recall his name but he's definitely an asset to your company.
KAREN M | First ImpressionsThis place is dope
Madeline C | First ImpressionsI will always go to this location, convenient and easy. Staff excellent!
Jennifer s | Overall Experiencejust great, maybe could use an extra employee ( sometimes moderate wait-time in person and can have app issues (
Ryan B | First ImpressionsSince acquiring the unit, Maddie has been very helpful explaining the facility’s features. I got a 10X10 unit then needed to switch down to a 5X10 unit where Maddie again explained the process and easy relocated me to better use the space needed for my storage items. Friendly and patient service help is in short supply but I’m thankful Maddie showed her very professional customer service abilities can be provided even in a busy service business.
Rupert L | First ImpressionsThe facility and storage units are very clean, and there are carts and a large elevator right there to make the move in process very easy.
Shane K | Online Move InVery friendly and knowledgeable staff.
stephan t | First ImpressionsWonderful experience. Everyone was super nice.
Rashonda M | First ImpressionsThe facility was always clean and staff was very friendly.
Stacy W | Overall ExperienceLove you god bless
Elizabeth W | Online Move InStaff could be friendlier.
Penny R | Overall ExperienceThe process to rent was very easy and the staff was helpful in answering any questions. The facility was clean and secure and there were always carts available if needed to help move things around.
Shane K | Overall ExperienceThe young lady who helped me is amazing. She was working so hard. I had a number of issues like being assigned lockers that were not available, a dirty locker, and the size I reserved not being available. She was so attentive and friendly.
Laura V | First ImpressionsEveryone was very helpful and thanks for the free month of storage from renting a truck with you.
brad h | Overall ExperienceU-Haul storage unit in Plymouth I felt was of the upmost excellence in location, any ease of loading and unloading… And the personnel was always friendly and accommodating. I had lost my key at one point, and they were very helpful to make sure that I had access and to shut down access to my unit, when I thought someone else had my key. The storage unit was always nice and warm with rollers ready to go for all my stuff in a facility that I could bring my car into that was inside and heated away from any weather. Best place to store my stuff!!!!
Prism L | Overall ExperienceThey are very friendly help a lot the facilities clean
SHADIYA A | Overall ExperienceWe stored my moms things there when she died and you were more than helpful and we appreciated that Thank You
Linda H | Overall ExperienceThe facility was spotless, very well maintained and feels very secure; staff got me checked in really quickly and were very helpful
richard g | First ImpressionsNice to do business with. Could add another special service for pick up truck to move and deliver only stuff to various locations.
Catherine A | First ImpressionsGreat
JUDY B | Overall ExperienceThis location helped our move go so smoothly! So clean & the courtesy of the carts was amazing!
Miranda F | Online Move InFred and staff were excellent, friendly and helpful. The building was well kept. We have rented other Uhaul storage units at other locations. This by far was the best.
PETER N | Overall ExperienceSuper helpful and friendly!
Charles U | First ImpressionsStaff was friendly and everything went smooth. This facility even give me a free new lock with the storage.
Mai V | Online Move InI could not figure out how to stop the alarm on the lock of the door tried swiping the card 3 times and still would go off, cancelled my storeage
sarah r | Overall ExperienceAndre & Fred were very helpful and friendly.
Robin D | First ImpressionsThey were really helpful! And did explained everything how it works!
Shaylyn T | First ImpressionsVery professional.
George A | Overall ExperienceAdvise U-Haul upgrade to U-Haul trucks because my battery had died in the truck
madison s | First ImpressionsGarret was so great & helpful. Then his work partner put up its these 2 old ladies not figuring out how to get the plastic tie off the lock. He WAS SO PATIENT, KIND & LITERALLY CAME RUNNING TO HELP US. We wouldn't have blamed either one of them for being a little irritated with us but they were so so great! Thanks guys!!
Jacqueline C | First ImpressionsStaff was super helpful. Very nice. Storage facility was perfectly clean and they had lots of carts to help move things.
Lance S | First ImpressionsThe hours could be a little bit later, otherwise its a great atmosphere, everyone was more than helpful and very friendly and approachable. I had zero issues and no complaints on my end.
stefanie s | First ImpressionsVery convenient, well designed storage facility. Good service and good prices.
guy k | First ImpressionsWas unloading late around 9:15pm and at 10:10 the doors to the storage locked and wasn’t informed when got the unit that the place locked down automatically! But there was a sign on wall that said 24 hour access! Guess that sign need to be taken down! Had to wait till the next day to finish! Someone needs to explain that they automatically lock the doors at 10:00pm.
Mitchell P | First ImpressionsGrade Job
vladimir o | First ImpressionsThe staff were all awesome! They were helpful, polite, friendly and efficient. I was so impressed with all of them. I haven’t been impressed with other locations however, just this one I found to be special.
Melanie H | First ImpressionsOutstanding in every respect
Matthew T | Overall ExperienceThe staff was really friendly and helpful. I will recommend this facility to friends and family.
Doug K | Overall ExperienceVery friendly staff and helpful
Veronica S | Overall ExperienceOn a scale of 1-10 Fred is a 15!!! His enthusiasm for work, knowledge of his business, and professional yet personal handling of customers make him head and shoulders above the rest ! Simply will not find that kind of talent anywhere else you go. Hope his passion becomes contagious for the rest of his team but if you happen to get ahold of Fred when you call or visit you will appreciate what a gift he is in this world!!! Certain Fred will get even more responsible opportunities with U-Haul or a company of his choosing in the future given his talent, motivation , and all around pleasant disposition but i will always be greatful for the interaction and his abilities to make my move a lot better just because he worked hard and cared about the customer!!!!!
joe d | Overall ExperienceVery helpful and knowledgeable staff.
Veronica S | Overall ExperienceStaffs can be more friendlier…….
lamin j | Overall ExperienceFred is awesome and very helpful.
mike v | Overall ExperienceThis is the best U-Haul experience I’ve had. No pain, no frustration.
David M | Overall ExperienceCustomer service explained everything to me in detail. My agent physically walked me through the process showing me my unit, the key card check in and made sure the lock for the door was good. Best experience, I highly recommend this store.
Mary J | First ImpressionsWhen I got to the facility in St. Louis Park they got me all set up and then give me a tour of not only my storage unit but how to work the door and the locking system and also showed me where the bathrooms were an extra things that people were getting rid of it was very nice
Prism L | First ImpressionsThere wasn’t a trash can to use!
Derrin T | Overall ExperienceWell please
bobby m | Overall ExperienceThe staff person who helped me was exceptional! So kind and patient and very knowledgeable. He is a great representative and the best customer service I have received in a very long time.
Linda p | First ImpressionsThe young man,was very helpful 🙏🏾😍
Valarie J | First ImpressionsKeep up the great work.
SAM B | Overall ExperienceThis site is well maintained and operated! We finally figured out the disarm and door access with the card. The rest was easy. Love the carts to use!!
Jennifer B | Overall ExperienceBeyond excellent.
Abdulhameed B | First ImpressionsWe encountered many issues: 1. They charged us for a lock even though I read that it was supposed to be free. There was already a free lock in the unit when we opened it, and they couldn't figure out how to give me a refund on the lock for about an hour while we unloaded. It was a time drain and a headache. 2. There is a large container of rat poison in the storage unit with drippy liquid on top of it - GROSS and unsafe! And there is bird droppings outside our unit on the floor (so birds can poop into our unit from the open ceiling) 3. But the worse part is that it was not explained that this is an ABOVE GROUND UNIT and can only be reached with portable stairs - super difficult and inconvenient!!! We struggled to get our heavy furniture into the unit, and we regret getting this unit to begin with. Bad experience, and we will be looking for a different facility.
Kelly B | First ImpressionsI had 4 storage units for 6 months and I could not have had a better experience!!! The load dock area is great and easy to access, the building is kept very clean and the units were easy to get to even on the 2nd floor. On top of it all the staff are great and super friendly! I would definitely recommend anyone thinking about storing their items at a facility consider this one!
Brent L | Overall ExperienceI will recommend this U-Haul to anyone and everyone I know who needs storage or trucking needs 🤘
Joseph R | Overall ExperienceMany of the employees were very friendly and knowledgeable, I encountered one who was rude otherwise everyone else was pleasant. This is the third time I have used your facilities for renting a truck, first time for storage.
Rebecca B | Overall ExperienceI have used U-Haul for a number of things from packing to storage to moving. I have always had a pleasant experience. The staff is more than helpful and will answer any of my many many questions.
Jennifer B | First ImpressionsGreat service
JACKIE S | First ImpressionsI can’t evaluate it I haven’t gotten the paperwork, it’s sometimes very difficult to get through on the phone at times. The place is very clean, staff was friendly but I don’t understand how they can rent out anything without a printer?
Dawn L | First ImpressionsThere was some miscommunication as far as rental dates & when charges began etc. However, it has been corrected.
Renee C | First ImpressionsFriendly service and helpful staff. The best storage facility in the Twins Cities area.
Pedro A | First ImpressionsI'll give it a five star rating. Have used it 3-4 four times, each time for 3-8 months.
tom b | First ImpressionsWe had a very long and hard day of moving but U-Haul Moving and Storage were so helpful and accommodating. They were wonderful to work with!
Katie T | First ImpressionsI found it difficult to back into the facility...but it wasn't my vehicle which added to my frustration.
Kim R | First ImpressionsThe staff, Fred, Garrick, and Mark were helpful and professional. Thank you!
sara h | First ImpressionsClean facility and friendly staff.
Clayton B | Overall ExperienceGreat to be able to unload or loud vehicle in cold weather
Carolyn L | Overall ExperienceTeam went above and beyond when my original storage unit was not clean and ready for my movers. Was very pleased with how quick they were to resolve the issue and find another unit for me.
Jenna L | First Impressionsclean, well-maintained facility with excellent amenities. friendly, helpful staff!
Steven G | Online Move InThese guys are the best.
Michael L | Overall ExperienceAlways a good experience.
Randy B | Overall ExperienceFantastic experience, like new facility, super friendly and helpful staff. Thank you!
Peter R | First ImpressionsStaff was friendly, helpful, knowledgeable, and gave good directions
matthew L | First ImpressionsThank you
Sarah M | Overall ExperienceVery easy and nice to work with
Sheryl E | First ImpressionsThe staff were very helpful and extremely efficient. The storage space we rented was clean and well lit and the entire facility is kept up well. I felt good knowing my items were secure. Thank you!
Ed M | Overall ExperienceI have to say this was probably my best experience with U-Haul ever. I so appreciated the setup of the on-site storage and supplies, but most importantly to me was the helpfulness of the staff and manager. I will recommend this location for anyone with storage or moving support needs.
patrick l | Overall ExperienceThe staff is very helpful and friendly. The building and storage lockers are very clean, easy to get to with plenty of carts available to use. I would highly recommend to all who are looking for a temporary storage facility!
lori J | First ImpressionsSeriously it was perfect
Mark S | Overall ExperienceUnable to rent a truck due to my son Sheldon Haskins is on the do not rent list and I paid in full for truck January 2020 and now we can’t move the stuff out into storage. It’s really bad.
Shaeshalaye S | First ImpressionsI was pleasantly surprised how helpful the staff at that location was. The facility is excellent. Everything has exceeded my expectations.
patrick l | First ImpressionsGreat staff!
Norman F | Overall ExperienceIf I could give a negative review I would. I literally had NOTHING go right with UHaul other than the truck was actually there when we picked it up. Of course it didn't have gas, NO moving blankets, No 2 wheeler. Our packing supplies we ordered only the boxes showed up, no packing tape, bubble wrap, or any of the other smaller items ordered to move... I called to have them looked into and resent. NEVER did receive them. Had 10 people there to move here and we were still running to the sore getting more supplies to finish the kitchen. Getting someone to talk to on this was HORRIFIC!!! Kinda hard to move when you have to go out several times to get the product you ordered and it never came. Then the other thing that I thought was crappy is that I bought 2 padlocks in Custer, SD to lock the truck and put on the storage units. I found out they have to be a certain kind of padlock. NOWHERE does it tell you this. I am really disappointed with UHaul and would never recommend them to anyone. Not sure how they have stayed in business this long, but I will use any other company for the second half of my move OTHER THAN UHaul.
Kim H | First ImpressionsThe storage unit was good for the three years we had it But the one-way rental trailer to AZ was a nightmare damage to our new truck tailgate from improper install of our hitch that the staff did he didn't install the right way!!!!
Sandra K | Overall ExperienceSaw a gross giant spider, but otherwise pretty good!
Noella M | First ImpressionsFred was very helpful and troubleshooted any issues with ease and friendliness. Very pleasant experience. U-haul is so convenient and affordable! Highly recommend this to anyone who is in midst of moving or just needs a space to store your belongings. Thanks!!
KELSEY T | Overall ExperienceAlthough understaffed, the guys were friendly, efficient, and helpful.
Mike L | Overall ExperienceBathrooms need to be cleaned more often.
Stephen W | Overall ExperienceSuper helpful at the office desk and really appreciate that I could load/unload inside docking area!
Rebekah K | Overall ExperienceFred does it great job managing this facility. This was my first expirience with Uhaul from rentals to storage and Fred made it easy. It was always in tip top shape, with docks, elevator, public restrooms, isles clean all the time. Facility maintenance and up keep was also top notch, never a light out. The crew takes pride in this facility!
kevin l | Overall Experiencesuper thank you
Carlos Q | Overall ExperienceThe manager here was amazing! Such a helpful and kind man.There was also a young man who worked on Wednesday who was extraordinary. Went above and beyond necessity to help me. I don't remember his name but I wish I did. He was not the gentleman who checked me out but the person next to him. He's younger, longer hair maybe shaved on the sides... anyway he was great! Answered all my questions and helped me navigate the rental/storage process.
Whitney L | Overall ExperienceFred Glunz (general manager) and his team run a great operation. I highly recommend them.
DOUGLAS D | Overall ExperienceGreat facility, staff very accommodating!
Gary W | Overall ExperiencePues tienen excelentes empleados y limpias las instalaciones
emilio m | First ImpressionsI had such a great experience here! I’ve interacted with at least 4-5 of your team members and everyone was wonderful. Thank you for making something so stressful like moving a better, easier experience. I really appreciate you!
Jennie N | First ImpressionsHave not moved in yet, but initial impression was very good
ali v | First Impressionsmissing one way truck and had to drive 4 hours back and fourth to bring it back
Sophia Z | First ImpressionsHelpful and accommodating staff and manager, Fred.
Jad S | Overall ExperienceMy only complaint would be the length of time to rent my storage locker. It was at least 40 minutes. I made a reservation online. They tried three times to use it. They finally canceled the reservation and set me up like I walked in and asked to rent a locker. The guy that seemed to be the manager stepped in and got me going. Very nice rental facility. Was surprised how clean and bright the locker area is.
Privacy R | First ImpressionsGreat place with great service and excellent staff. Everyone was very friendly and helpful. Highly recommend you guys!
Bud T | Overall ExperienceThe Plymouth U-Haul staff were excellent and friendly. I would definitely recommend their services and products. I had no surprises and the staff explained the storage regulations and hours so there were no issues.
Kenneth c | Overall ExperienceVery personable employees, fair prices and clean truck and well maintained.
Richard J | First ImpressionsStaff and Owner were friendly and gave clear directions. Super easy to move things in.
Chelsea M | First ImpressionsStaff was helpful and courteous for equipment rental. The rental app would not work, so they was disappointing , but other than that, no issues.
brian n | Overall ExperienceNo issues. Would rent again. Moved out and reserved a truck in the next couple weeks. Will see them again. Nice people and helpful.
Donisha L | Overall ExperienceThe move out was particularly complex with logistics on my part and Valerie was superb. Her attention, professional care, willingness to go a step beyond and anticipation of needs made this while move out easy and stremlined. I was so impressed with her and appreciate all that was done. Thank You for the extra help, advice and for working with me.
MERTON S | Overall ExperienceGreat experience
Maryjo B | First ImpressionsGreat place and staff were very friendly and helpful!
Bud T | First ImpressionsIt was a very busy Memorial Day weekend and all the staff were excellent. I would recommend U-Haul storage and service to friends and family
Kenneth c | First ImpressionsDidn't realize the size was so much more spacious than I thought..nor the numerous units in the building!
Marilyn K | First ImpressionsFriendly staffs
Fadima J | Overall ExperienceSince 2017, the staff at the U-Haul storage Plymouth location has been very helpful, professional and cordial. And moving in yesterday, the staffs that l met there at almost to closing time were very helpful and professional. And l am very happy for the help they gave to me.
rosali I | First ImpressionsValerie was very kind and helpful.
Laura L | First ImpressionsThe manager, Fred, accommodated my request to have units near each other. This helped us so much. He responded by email in a timely manner. (Don’t call!! You’ll be on hold forever! Email!)
Sally L | Online Move InMy uhaul rental person John was excellent The storage unit rental person was confused, Told me wrong information, sold me a lock I didn’t need, ands isn’t show me where the locker was. I was pretty upset with the hole situation.
Susan W | First ImpressionsPlymouth U-Haul Manager and crew run a professional, clean, and well maintained storage facility. Twice I improperly secured my storage area...and the lads gave me a call to let me know. I went down a locked the storage space up good and proper like. Thank for everything. Rob
Robert P | Overall ExperienceClean, affordable, decent location. Move in was easy, can't think of any negatives
Jesse C | First ImpressionsThe staff there are friendly and so helpful and the atmosphere is upbeat. They so easy to work with and moving and storing things there was a treat.
Michelle B | Overall ExperienceSuper indoor storage facility! Very safe and secure system, and plenty of carts available. Also, an added bonus of having a Goodwill drop off right inside of the garage (great idea!) And, convenient restrooms . This is an extreme improvement over the old outdoor garage storage places!!
Diana B | Overall ExperienceCame to the office to get a larger unit and everything was great. New Associate John was so friendly and did a terrific job taking care of my needs. The whole team at this location has always been great: Fred, Valerie, Josh(?), and now John.
Katie c | First ImpressionsI will be evaluating you as I go
David V | First ImpressionsOutstanding customer service & clean facility. Extremely impressed.
Patrick B | First ImpressionsJeff was great!!
Kelly J | First ImpressionsI had some trouble accessing the sliding doors to open activate box was not working properly kept saying denied hopefully that will be fixed
Carolyn T | First ImpressionsI need to do my home work checking out other storage facilities. You are super convenient to me. So I will be back for something.
David H | Overall ExperienceI had an excellent experience with U-Haul. When I was packing up my belongings and I was short a couple of U-Boxes they were prompt in getting me more. They were always willing to help accommodate as moving can be so stressful anyway. The things that could be improved upon are that they have U-Boxes that are 2x the size that they are and a way to track where your boxes are in the delivery process...especially to another state. Great experience!
Debra S | First ImpressionsGood experience, but a little high priced compared to the competition now days.
Michael B | Overall ExperienceThe person (Patricia) who booked the rental space over the phone with me) was amazing! And Kevin at the facility went above and beyond to help me. Really amazing help and professionalism. I will highly recommend the company to anyone.
Patricia R | First ImpressionsEntry process was unclear
James J | Online Move InExperience could not have reasonably been better. Recommended.
Peter S | Overall ExperienceProfessional and friendly staff, particularly Fred, who clearly knows what he is doing and was able to accommodate and guide me through out my check-in experience. He considerately chose a storage unit near the loading dock, ground level, after he heard I was loading an antique upright piano. He then took the time to walk me through all of the access steps that needed to be taken during and after-business hours. There are restrooms, drinking fountain and multiple carts available which made the ease of moving SO much better.
Kirin D | First ImpressionsSo nice!! Easy to understand the entire process for renting actually 2 trucks this week for different projects. I also rented a storage locker and was happy with the price. Loved the enclosed load/unload area.
Susan P | First ImpressionsOutstanding
Bill M | Overall ExperienceCustomer rep gave great service!!! Very pleased with location and ease of access!!
Melissa M | First ImpressionsNot only would I recommend the location, I have to many people!!!
CINDY K | First ImpressionsI moved out because Uhaul trucks and vans were frequently parked directly in front of the loading doors of the climate controlled area. When I asked about it at the office and told them I was moving out due to this issue the response was "that's fine". 2 year customer gone for good.
Daniel A | Overall ExperienceCouldn't have asked for a better storage facility If Ever I need another storage facility it will be U-Haul
MICHAEL F | Overall ExperienceThis is a wxcellent facility and the customer service at this location is outstanding.
Barbara S | First ImpressionsI only got a unit because it was free. I was incredibly frustrated I was forced to purchase an unnecessary lock prior to getting my space
Chrystel P | Overall ExperienceEverything on site was great. I did get an email telling me that my rent for next month it was due, well after I canceled my renewal, so that was scary, but the "actual" human people working at this location were very helpful and kind.
Natasha T | Overall ExperienceWe appreciate the space that was available to us from uhaul. Thank you
ROB H | Overall ExperienceI was pleased with service and loading area. However, I am not pleased I had to purchase a lock when I had already purchased one--the lock provided was less secure than mine and I am not overly concerned about cutting due to the lack of valuable items, renters insurance, and the front door security. This seemed like an extra "fee" that really made the unit not "free" espically when the lock was not cheap.
Chrystel P | First ImpressionsService was great, the facility was very clean, I will definitely use this Uhaul storage facility again. Thank you
Carol F | Overall ExperienceOne of the best experiences I’ve had dealing with a business ever.
Dan O | Overall ExperienceStaff member went out of her way to help me. Very pleased! Thank you
Julianne G | First ImpressionsThanks for the all
Ivette R | Overall ExperienceThe manager and his team lied and said I could not get a truck in the entire state of Minnesota. They are racist to the core.
Traci W | Overall ExperienceThe storage next to mine had a strong, strong odor of curry, which made my unit smell like curry also.
Adam H | Overall ExperienceFive years of great service!
KIMBERLY F | Overall ExperienceFred and team take customer service to the next level. Very customer-focused. A great experience working with them.
TIMOTHY L | First ImpressionsI have to say U-Haul has been so good to me and helpful. Really your staff is awesome, they are always so calm and know how to help you. Sometimes the staff made my sh1tty day much less sh1tty just by being their calm, humorous, helpful selves. If you haven't told your staff they rock, you should, because they are a true blessing. Thank you so much!
Carmen S | Overall ExperienceFred and the entire team were VERY helpful and courteous through the entire process of storage, loading U-boxes, and shipping. I would highly recommend using this location for any of your needs.
nicholas t | Overall ExperienceThe staff was friendly, very competent, andprofessional; I will definately go to them again for moving needs! The only misunderstanding was upon return, when a female staff assumed that the van was empty when we brought it back, so, without asking, sent us to the check-in tent. She had to be told that we were still loaded, renting a storage locker first; she shouldn't have assumed.
james b | First ImpressionsGreat experience with van and storage room rentals.
Donald M | Overall ExperienceClean storage Very helpful and professional staff
Maamoun A | Overall ExperienceService was great and very helpful, would highly recommend
Michael S | Overall ExperienceThis was the best storage experience we could've asked for. The staff were very friendly and helpful at every stage of the process, there was never a long wait to talk to anyone, the facility was extremely clean and easy to access. Would definitely recommend to anyone else who needs storage in this area!
Mary P | Overall ExperienceThIs location was great, but the Brooklyn Park location was awful. I picked up a trailer there the customer service was absolutely unacceptable, she was rude and Obnoxious.
Moon H | Overall ExperienceListen, Fred and the crew at Plymouth Uhaul are amazing. Outstanding customer service, friendly, kind, and seriously interested in making your life easier. Just a great bunch of people. Everything about the rental experience and move-in was perfect!
Teresa H | First ImpressionsI would highly recommend this facility
Dennis J | Overall ExperienceOverall a smooth experience!
Seth L | Overall ExperienceAndre and Andi were both super nice!!
nicholas t | First ImpressionsThe two most important elements were very good; overall cleanliness and temperature controlled for storage of art work. Staff found me a location that was convenient as I moved work in and out frequently. I was frustrated by the inconvenience of the pass card frequently not working without multiple attempts (at times having to call for assistance). The available access hours were at times limiting.
JOHN N | Overall ExperienceVery well taken care of. Clean, Well organized, well maintained, convenient location, helpful and friendly staff. I would recommend this location. Always busy but well staffed!!!!!!
Amy S | Overall ExperienceExcellent service, fast and easy. I will definitely use again.
Christine M | Overall ExperienceFrom the time I walked in I seen nothing but professionalism. I was greeted, my questions were answered and I left feeling like I was given the best value for my money.
Krista P | First ImpressionsGood Location
Venys B | Overall ExperienceStaff was helpful and courteous- thanks!
marta j | Overall ExperienceThe guys were great this is the second time I’ve rented space
Craig K | Overall ExperienceExtremely convenient and easy to use.
Katherine K | Overall ExperienceVery welcoming atmosphere, employees were very helpful as well as the store Manager. Mr Fred showed consideration to my situation of my prior experience. Overall the team exceeded my expectations!!!
cynthia c | First ImpressionsThe experience of professionalism was above par. Great team at U-Haul Moving & Storage of Plymouth; I HIGHLY recommend this location for all moving and storage needs!
ORVIE B | First ImpressionsGreat facility
mark r | Overall ExperienceExcellent experience
Laroy L | Overall ExperienceVery well operated business at Plymouth U-haul. Place is immaculately clean all the time. For 16 months I was in and out of the property and also rented vehicles and the staff was always very helpful.
Dale W | Overall ExperienceVery nice facility and competent staff.
Mark B | Overall ExperienceOur experience was awesome with this uhaul facility. Great staff, clean facilities, super convenient. All staff were super friendly, kind, and helpful!
John C | Overall ExperienceThe guys here really show great customer service- I needed a short-term facility for temp storage after my mom passed away- they were so accommodating and so nice. Impressive! Will use again!
amry r | Overall ExperienceI would recommend this location
Kay s | Overall ExperienceThe staff was super helpful and so great at communicating details and accommodating. I would recommend U-Haul to my friends!
Matthew P | First ImpressionsStaff person was very thorough and friendly in explaining what we needed to do. He also did a walk- through demonstrating how to use cards, where to enter, etc.
bj S | First Impressionswas great facility and staff was very helpful great experience and will use this facility again. thanks
Jan W | Overall ExperienceGreat facility.
James J | Overall ExperienceGood
tim h | Overall ExperienceThanks for letting us try it after renting a U-Haul. While we ended up not needing it more than a month, this was a good experience for us and would recommend it to others.
Pamela L | Overall ExperienceI do a lot of business at this location. Never leave with a problem. Will continue using this location for my packing and storage needs.
JEFF B | Overall ExperienceI found the staff at this location to be very helpful and friendly. I was feeling so stressed about moving, but they were really reassuring, knowledgable and helpful.
LISA L | First ImpressionsIt was great and easy access
Cynthia S | Overall ExperienceGreat service and friendly staff
Andrew C | First ImpressionsThe building was clean and well lit. The access was convenient and I felt my furniture was safe and dry. Staff was very friendly and accommodating.
Joanne B | Overall ExperienceClean and well run facility!
Patti a | Overall ExperienceThe staff had many busy times of overwhelming people coming in at once but they continuously made a way to satisfy myself and others customer service
markell p | Overall ExperienceGreat facility, thank you for keeping it clean and easy to use!
Paul m | Overall Experienceexcellent service
PAUL B | First Impressionsgood service but a long wait. Need more help to handle everyone!
DonLoy F | First ImpressionsEXCELLENT service. Keep it up
Rakesh N | First ImpressionsThe service and the facility exceeded our expectations. It was clean, well lit and provided easy access to the storage units. The loading area was huge, well lit and offered dolly's.
Brett S | Overall ExperienceVery very happy Never been so happy with other storages that I had before amazing people overthere Love this place 😊
Sylvie S | Overall ExperienceLoved the A?C!
Bryan M | Overall ExperienceI paid for the unit through the end of the month. I had NOT checked out with the facility and was terminated because there was nothing in the unit. When I called, the staff was completely rude to me.
EDWARD P | Overall ExperienceThe staff was amazing and extremely helpful. They didn’t rush us even though we came just before closing. They went above and beyond to provide a wonderful experience and help us out.
Kimberly L | First ImpressionsExcellent
Annette W | Overall ExperienceThis place is super clean and accommodating. Staff are very helpful. The bathroom smells great and is clean. I will always come back to this U-haul for my storage needs.
Welde D | Overall ExperienceFred was very patient, informative, and professional in explaining what we need to know. Very impressed!
Leif H | First ImpressionsEmployees were very helpful and friendly! Facility was clean and secure.
marta j | First ImpressionsA+
Robert K | Overall ExperienceService was exceptional from everyone we dealt with. The facility is great. Clean, well-lit, great equipment.
Jan K | First ImpressionsVery nice facility that was easily accessible at all hours. The staff was very friendly and helpful. They also have a great sense of humor.
Chi N | Overall ExperienceI did not like the rat poison in the unit.
Katie K | Overall ExperienceFriendly staff. Hardworking and helpful
Stephen M | First ImpressionsALWAYS HAPPY WITH COMPANY
DALE E | Overall ExperienceVery helpful and friendly staff. The storage units are clean and seems very safe and secure.
Chi N | First ImpressionsThanks U-Haul for securing my things,I do appreciate. Everything was well intact
Susannah M | Overall ExperienceDURING BUSY TIMES MORE PEOPLE TO HELP AT DESK WOULD BE GREAT OTHER WISE NOTHING BAD TO SAY
Sarah T | Overall ExperienceExceptional and friendly service
Kim B | Overall ExperienceI thought I had seen on the website a later time but when I got to the facility, it was not accessible. You have to get very very close to the door for it to open.
Arcenia M | Overall ExperienceOnly difficulty was with the garage doors. Worked well the first two years. This last six months I would have to push the button to open the garage door and then quickly back out.
GRACE W | Overall Experienceiii
KEN D | Overall ExperienceReserved the space via phone prior to going to location. Natl support service and on site rep we’re great: friendly, helpful, answered my questions, didn’t rush me, knew and utilized data system well.
emily s | First ImpressionsWent very well.
Howard T | First ImpressionsEasy rental process and superb customer service from start to finish! The facility is spotless, easy to access and the covered off loading dock is super functional.
Kathleen D | First Impressionsm
WILLIAM D | Overall ExperiencePretty good.
Randy M | First ImpressionsExcellent experience. Very helpful, clean truck and storage unit, friendly employees.
Paul m | First ImpressionsNice units at a fair price.
Ronald G | First ImpressionsThe overview of the process of how to access the storage unit was informative, friendly, and professional. Extremely well done!
KEN D | First ImpressionsCharge me a late fee and i had move out two days before my time and i told them i even rented a truck from them telling them everything
bonteaus s | Overall ExperienceEvery one I worked with was great. They explained everything thoroughly.
Boris B | First ImpressionsThis may be the best u-haul & storage facility ANYWHERE! Staff goes above and beyond to be helpful and the indoor parking , ramp, and storage with numerous carts make moving and storage the best
donald g | Overall ExperienceI had a ubox so initially getting access to it was a bit of a wait. Because the place was so packed. Always busy. they put my Ubox in a spot so I can easily access it so they were accommodating
nadine w | Overall ExperienceThe guys were great, good with detail and were professional.
markell p | First ImpressionsOMG amazing staff. I forgot to cancel my unit after moveout; 2 days later a woman called to check in, because she noticed the lock changed while doing rounds. Humidity/mold a long term concern, tho
TIMOTHY M | Overall ExperienceFred Glunz and company were all very helpful and accommodating when I was finally able to retrieve my belongings from their storage facility 3/3/19 to join me in Arizona. They are all AWESOME!
Julie N | Overall ExperienceInformative, professional, delightful customer service getting set up with a storage unit. Orientation walk through explaining access was clear and the unit is impeccable. Keep up the great work!
Celeste L | First ImpressionsAMAZING Staff and Management!!! 👍
BETH L | Overall ExperienceClean
Maamoun A | First ImpressionsVery efficient and friendly staff. Thank you! After a lengthy few days of packing and moving, it was great to have the speed and efficiency at U-HAUL to finish!
PATRICIA A | First ImpressionsGood experience
Donna D | Overall ExperienceWe were impressed with the cleanliness, the staff and maintenance of the facility.
Carole F | Overall ExperienceVery friendly and helpful staff.
Machelle N | First ImpressionsVery professional group. Would highly recommend to anyone in need of moving and storage assistance.
Fred S | Overall Experience...
Mike S | Overall ExperienceThe staff was so helpful and kind and the drive in feature is a huge bonus.! Thank you so very much!! Cathy Corgard Fair and Square Remodeling
fair a | Overall ExperienceThis is a great facility and every staff person we encountered went out of their way to make it a great experience. I would highly recommend!
MARJORIE E | Overall ExperienceWe appreciated our unit location and convenience.
Dianne A | Overall ExperienceNo complaints at all
ken s | Overall ExperienceThank you.
Kristen S | Overall ExperienceThank you.
charlette w | Overall ExperienceEveryone was so friendly and accommodating. Moving can be such a hard time and the staff here made it easier in us.
ashlee f | Overall ExperienceThe gentlemen that helped me was so nice and answered all of my questions. I was impressed by your facility.
Tammy S | ReservationWe got very good service. Also liked the facility. It was clean, well lit and felt very secure.
Carole F | ReservationGood staff and secure facility
Bob G | Overall ExperienceEveryone was very friendly and super helpful.
Amanda A | Overall ExperienceStaff was friendly and very helpful
juillame d | Overall ExperienceVery clean convenient and all of the staff were helpful and courteous
Molly B | Overall ExperienceI thank you and would Recommend up storage to everyone and hall trucks
Lori H | Overall ExperienceThe staff was always very helpful and accommodating! Thank you!
Margaret V | Overall ExperienceNice knowagable Staff. Clean facility and grounds. Very Secure.
Kreg L | ReservationStaff went above and beyond to be helpful and make things work out even though the place was busy and they were scrambling to keep up.
CATHERINE B | Overall ExperienceACCESS hours would be nice if they were a bit longer, but I understand that it would compromise the security level if it was open during non-business hours.
Mats R | Overall ExperienceThis is the best mini-storage experience I have ever had!
MIKE A | Overall ExperienceThe staff was very attentive and the facility VERY clean. Would definitely use them again when needed.
Maureen M | Overall Experiencethank you
IDALIA G | Overall ExperienceGreat service. Will come back if I have storage needs in future
STEPHANIE K | Overall ExperienceTurned out the Ubox was the perfect solution to a 2 week gap between apartment moving and a trailer for $5 more than fair!
Pam B | Overall ExperienceGreat facility from the manager to front line staff! I would rent there again if needed.
Gail M | Overall ExperienceAllory was a great employee and I found to be nice and engaging. Unique garage access is a plus.
Gary C | Overall ExperienceYour storage facility was A+ in every way.
Bruce H | Overall ExperienceStaff was really friendly and pretty knowledgeable.
DeJuan D | Overall ExperienceFred is a really wonderful manager! He went out of his way to be accommodating and helpful. I had a very good experience here, thank you!
MIRIAM W | Overall ExperienceNice
At T | ReservationOnly had a couple issues. But was fixed right away. Great staff. Very helpful.
Linda M | Overall ExperienceSuper understanding staff really amazing people.
Sophia F | Overall ExperienceEvery person I spoke with in Plymouth was very pleasant and helpful.
Dale W | ReservationJack Taft Rd north Syracuse NY. He was Professional. Knowledgeable and pleasant.
rodey s | ReservationThe units themselves were nice & the staff was helpful but not marvelous. I would tell the staff did not like their job or dealing with customers. The supervisor Fred was great though.
Kayleen H | Overall ExperienceVery pushy salesperson
KEVIN K | ReservationThe staff wasn't very competent. Call had to be made to rectify several situations.
Nicolle B | Overall ExperienceHappy with the storage.
PUSHPA W | Overall Experience.
ANTHONY S | Overall ExperienceThe facility in Plymouth MN was fully adequate in every way. The faculty on Packers Ave in Madison WI is understaffed—1/2 hour waiting lines and no one answers the phone; not too happy about this.
Guy m | Overall ExperienceStaff went above and beyond to answer questions and make sure the move went smoothly
Matthew K | Overall ExperienceU haul was the only choice the price was right would choose u haul again happy with the company the only problem I had was when returning the u box they had trouble getting the receipt to print out
adam b | Overall ExperienceThis is the only Storage Location I use no matter where I am moving too!
MONICA P | Overall ExperienceThank you Managment was very efficient and thorough .Took the time to show unit and cards and review service rules. Friendly and engaging. Would definitely use again.
PAT M | Overall ExperienceThere is one are of improvement needed: 1) The bathrooms often went a couple days without cleaning. Bathrooms should be cleaned daily in order to prevent customer discouragement.
Jamey R | Overall ExperienceWonderful
Diane H | Overall ExperienceNever a problem. Very clean and employees were always very helpful. Thank you.
Susan D | Overall ExperienceGreat
lisa a | Overall ExperienceThe new guy "Reese", Matt, Fred, two other guys and a female were super helpful at this storage unit. We had two units for almost 11 months. I loved our facility, and the friendly staff!
Shannon W | Overall ExperienceAn incredibly clean facility. When I think storage facilities I imagine knicks and dents as a normal sight, but everything was so well taken care of. People were extremely nice and helpful. 10/10
David J | Overall ExperienceVery Friendly and helpfull staff everytime I went in for supplies or reservations.
Eveline R | Overall ExperienceRidiculous that I brought attention to the fact that the alarm went off several times when I checked in properly. I mentioned it and no one really seemed concerned
Stephanie L | Overall Experience