Customer Reviews for U-Haul Moving & Storage of Pocatello

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pocatello

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James D. | First Impressions |
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Very helpful! Well use again, both an employee and manager were working at 5pm on 10/27 and went out of their way to help us! Really grateful to those two.

DEVON B.
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DAVID M.
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Jennifer O.
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Gregory P.
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Douglas F.
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KURINO A.
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Justine G. | Overall Experience |
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The only thing I would have liked was a trash can in the building. It would have helped with clean up when no one out.

DAVID M.
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John M.
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Have your staff wear COVID masks when interacting with clients. Not one of the staff I dealt with wore a mask, despite Idaho have extremely high rate of infection.

Maria E.
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Not treat me like a Criminal.

Victoria M.
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Dustin E.
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Daniel H. | Overall Experience |
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GARY S.
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Rogan, Greg, & Jason were very professional, knowledgable,and, helpful. Nicely done guys!

SANDRA T.
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Clerk was very helpful. Ask how everything went. Was very concerned about the truck and our safety. Did apologize on behalf of uhaul.

Daniel m. | Overall Experience |
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Helpful staff - Love the free month too

Jennica R. | Overall Experience |
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Not having the option to prorate the unit seems a little ridiculous. My business had to store other property and we had to wait 30 days before we were able to remove it. The 30 days happen to land on a weekend so instead of paying 1 day of prorated rent I had to pay the entire month FOR 1 DAY! I will never use this service again.

TEYAH H.
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Gary W.
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Nick D.
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FREDERICK K.
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Charyl P.
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James R.
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I was told they would not run my card and I could pay cash when I came back. The manager ran my card and it overdrafted my account and cost me an extra $ 98.

Roger S.
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Greg A.
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Julie R.
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shawn P.
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kyle M.
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JEFFREY S.
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Jason helped me. He was extremely patient, professional, and helpful; this was my best customer experience at U-haul.

KATELYN B.
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Store was clean and the front desk person nice.

Terry D.
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Customer did not leave a comment.

Keela W.
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The guy who helped me was very nice and quick.

Thomas M.
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Make sure they did a full inspection on your truck before renting a truck from them. They rented out a truck with a blown out tire and another tire was about to also be blown out. We live 3 blocks away from this location, we loaded our uhaul with all our things and then headed out of town, we got less than a mile away and the whole truck was wobbly. Pulled over at the gas station to find the inside right tire completely blown out, literally shredded. We did not drive more than 20mph nor even go mile, so basically someone didn't do their job and put our lives at jeopardy as we were about to drive freeway 280 miles to Boise. And then we waited 2 hours for roadside with kids and pets making us drive thru the night, as we busted our butts to avoid that exact thing. We spent $475 to rent a truck and then we got this. I understand a nail in the tire but giving us a uhaul with a bad tire before we drive 280 miles is simply unheard of. I hope uhaul makes this right in compensation and the safety of their customers.

david l. | Overall Experience |
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Very overpriced.. I moved to stg unit that was half the price and twice as big

Michael M.
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Ammon B.
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Kyle S.
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good service as usual

Robert A.
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Only thing they could have done was clean the bugs off of the windshield. Other than that everything was great.

WILLIAM MICHAEL L.
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Kind and friendly

JACKIE Y.
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Jonathan F.
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Patrick O.
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This is my third truck I've driven from Houston to Pocatello. They are very caring and professional always. Very impressive!

Kafira S.
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JAMES H.
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Quick check-in and removal of trailer. Very friendly.

Michael B.
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Douglas B.
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Jamal S.
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Friendly helpful young gent helped me with checkin and I just had to wait for him to disconnect and I was on my way.

Shon P.
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Jason P.
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William L.
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Shay J.
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Wonderful staff at both facilities and very good and reliable equipment 10/10 will end up using again

Stephanie L.
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Customer did not leave a comment.

jarod h. | Overall Experience |
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pretty good

Cassandra C. | Overall Experience |
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Michael B.
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dottie G.
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SEQUOIA D.
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Rodney S.
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Clean the truck windows.... inside and out. Truck was clean, but windows were really bad!!

Douglas J.
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KRISTA W.
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Our truck had Trash and some kids toys in the jockey box. With Covid I would've just assumed it would've been more cleaned out and wiped down for the safety of everyone

Jerry S.
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They did a really good job. Very knowledgeable on how to pack.

Graham F.
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Shay L. | Overall Experience |
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Was well secured. Customer service was great! Even had carts to use.

Jesse W.
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Nathan N.
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JAMES W.
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When send out report need to make sure they can be opened. Did not get receipt when paid by credit card.

James B.
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1) I thought I was scheduling a car "dolly" and when I got there it was a trailer because the dolly was broke and needed a part. We hooked up the trailer and one of the trailer lights was not working. Had to hook up another one which worked. To top it off when I drove the car up on the trailer I could not open the doors to get out. Once I crawled out of the window, of course I could not roll the window back up. Luckily I was only going 60 miles. Should probably let the customer know what is involved after loading a vehicle.

Richard E.
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Monte G.
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DAVID G.
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Gilbert S.
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Isaiah B.
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Once again Rogan went above and beyond to help us out. Like I said before we will only rent from him when in Pocatello. Thanks for taking care of us and our son with his move this time in town.

TYLER S.
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Sue F.
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SAMIP H.
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Edith V.
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David A.
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quick check in

Steven L.
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GREGORY K.
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Charlotte B.
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Felicia A.
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It was great and easy process. The employee was knowledgeable and very helpful

Dale K.
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Derk D.
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KIRSTEN P.
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BLAKE C.
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Very helpful getting our fuses fix so the ligjts would work on the trailer.

Anthony C.
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SYLVIA C.
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Floyd E.
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Jason R.
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Rogan is very helpful and we will rent from every time we need a vehicle! He's professional and knows what he is doing! He was efficient.

ethan W.
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Andrea Z.
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the truck i used needed an alignment. the contact-free situation was AWFUL and should not be advertised as an option if it's going to be SUCH a pain and not work properly. i had to go into the store and hook up to their wifi for it, which defeats the purpose -- we had to talk to the guy behind the counter who was not wearing a mask and was slow to actually provide useful help other than saying things to us that we already knew. the process to pick it up needs to be much smoother and faster, people are using your service to MOVE. already a real process, but made even worse by this long and arduous experience at this uhaul location and with the fast pick up/no contact thing.

John K.
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Not much, your Manager was top notch.

Rachel P.
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Customer did not leave a comment.

Tom C.
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Troy R.
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I was given a truck that had no brake lights or reverse lights. At 45 miles an hour, there was a horrible vibration in the truck. At 55 mph, it calmed down a bit, but you could still feel it in the steering wheel. The employee did give us a 10 dollar discount on our bill because of this.

Kyla G.
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Employee who hooked up the tow dolly to my uhaul truck did not properly connect the safety chains. The dragged on the road for hundreds of miles, and I'm lucky they didn't start a wild fire. Employees need better training and/or greater emphasis on safety as a top priority.

Christopher S.
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Chungshan L.
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Don C.
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I only looked in the cab at the dash and drivers seat. When my dad and sister got in the truck they found an exploded soda bottle on the passenger side and there was soda all over that side and ceiling of the truck. If I had seen that, I most definitely would have had it cleaned before leaving.

Michael B.
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Great Service! Very professional!

Shad R.
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The app/contactless pick-up was a total waste of time. Took 20 minutes of messing around with it to even get it to work - and then when I finally got in the truck the mileage was 10,000 miles off. The guys in the store were good to work with and get everything straightened out with a different truck - but on moving day people don't necessarily have 20-30 minutes to stand around waiting. Automating via an app should make things faster - not slow them down.

Kathlene M.
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I called to see about renting a pickup because the 20ft truck was our only vehicle. I cancelled because it was too much trouble to pack everything up and leave. I felt like the manager could have offered to bring it to us

Matt G.
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Sean J.
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John T.
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Nothing I can think of - very friendly and clean.

David C.
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roberta A.
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Hooked me up in pouring rain, because it was needed for a same day turn around move of less than 28 mile with deadline to vacate.

Joeri K.
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Customer did not leave a comment.

Samson G. | First Impressions |
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The staff who was on duty wasn't helpful and was rude. He sounded grumpy when I asked about the storage unit availability. He wasn't able to explain the charges of the truck while we were making the deal on the truck and storage.

LENDRO D. | Overall Experience |
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Craig E. | Overall Experience |
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brent w. | Overall Experience |
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i move out on the first and the staff have there hands tie on really hellping you. because i didnt get a free month with the rental i drove back for you people and i was told that rent starts and end

karl b. | Overall Experience |
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The very worst experience of a u/haul in my life .I even work for u/haul in the 80s and have always number 1 customer for U-Haul but never again for the Pocatello location..I was wrong accused anewii

Bruno H. | Overall Experience |
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Great service

ashlee b. | Overall Experience |
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My things were kept safe.

Aaron B. | Overall Experience |
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Manager Rogan was an absolute delight to work with, so friendly, helpful, caring, and seriously took care of us in our time of need. Thank you again so very much for your kindness...

kellen k. | Overall Experience |
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Didn't get a free month of rent after renting a truck Couldn't get into the units after paying for 24-hour access because the system didn't have my passcode, always had to ask attendant to unlock door

Danae H. | Overall Experience |
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Staff was professional. Great service.

Aaron B. | First Impressions |
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The most warm welcoming friendly and helpful staff at the 5th St, Pocatello, Idaho. They accommodated my husband, our son and I during this unfortunate time in our lives. Highly recommend

Debra R. | Overall Experience |
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Very nice facility. Clean and well maintained. Staff friendly and helpful. Great experience. I would definitely refer anyone to this facility.

casey j. | Overall Experience |
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reason for leaving: prices went up while roll up door was never repaired properly; computers in office often didn't work in a timely manner

GARRETT B. | Overall Experience |
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my only complaint is there is a lot of material that falls on our contents from people in the second floor units. Lights would be a nice feature on the inside of the units or a place to plug one in.

Debra R. | First Impressions |
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Gentleman was very helpful on the phone.

Richard K. | Overall Experience |
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only available unit was too small for my needs. good service adn friendly help.

kimberly h. | Overall Experience |
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Was happy with service and accessibility but mice chewed a hole in my brand new couch while stored there... and lots of mouse poop can.

Danae H. | First Impressions |
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Very professional and Accomodating.

ernest y. | Overall Experience |
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they need more help on the weekends

terry s. | Overall Experience |
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Paid for storage units and was very disappointed at the size- would not work for what we needed. Thought I would ask about the possibility of a refund. Owner said sure and did everything immediately !

JASON M. | Overall Experience |
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too expensive

Bruno H. | Reservation |
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people very froendly and helpful!

AHMAD Z. | Overall Experience |
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At location the staff are very nice and friendly I will highly recommend for my friends and my family

ERBAN G. | Overall Experience |
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The facility was convenient to use and to access. Staff was great even when I had to replace my access card. Thanks. If I need storage again I will not hesitate to come back.

roxanne s. | Overall Experience |
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Staff were kind, knowledgeable, and efficient. They did a good job at explaining everthing. The Uhaul online payment system sucked, it wasn't clear how to pay early so I accidently missed a payment.

kam l. | Overall Experience |
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The U-Haul Staff overall were helpful, and greeted me whenever I entered their property. They were pleasant and thanked me for using their storage unit when I moved- out.

daniel g. | Overall Experience |
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Kelly T. | Overall Experience |
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No one let me know the procedure I needed to complete the process of moving my u box from storage to being released and picked up for delivery resulting in numerous calls & 2 hours of holding/transfer

barbara s. | Overall Experience |
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Only wish I have is to have light inside the units. Everyone there was very helpful. Thanks Casey for all you help.

kristan o. | Overall Experience |
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Thank you for the nice accommodations! It was the sweetest little storage unit that I've ever had. :)

No reviews have been submitted for this location.

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