Customer Reviews for U-Haul Moving & Storage of Pocatello

3,098 reviews

709 N 5th Ave   Pocatello, ID 83201
(Load/Unload Indoors)

(208) 234-0730

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 234-0730

709 N 5th Ave
Pocatello, ID 83201
(Load/Unload Indoors)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
3.0

Customer did not leave a comment.

Gregory N. 
Rating:
4.0

Customer did not leave a comment.

ryan H. 
Rating:
5.0

Customer did not leave a comment.

Lytle T. 
Rating:
5.0

Customer did not leave a comment.

Bryce L. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
4.0

Customer did not leave a comment.

Jared F. 
Rating:
3.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

Darrel C. 
Rating:
4.0

Everything was okay except when I called and a representative not in town don't make the reservation and I told him I wanted it a different place so that was the only problem I had

John H. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Dominic M. 
Rating:
4.0

fix the phones so callers can actually reach a person. Tried to call to extend our rental for 1.5 hours and phones would not let call go thru. I was charged double when I received my email receipt because the truck was not back by 3:30pm - it was back at 4:56pm. Shouldn't have to pay double when I cannot reach a representative to help resolve an issue.

Steve G. 
Rating:
5.0

Friendly and professional customer service both in pickup and drop off.

Bart C. 
Rating:
4.0

Customer did not leave a comment.

venna v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Thanks for a late notice but you guys got me hooked up!

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Alexa M. 
Rating:
4.0

Have the truck and trailer at the same location so I don't waste an hour getting them together driving across town.

James W. 
Rating:
5.0

Customer did not leave a comment.

Eileen J. 
Rating:
5.0

The staff are courteous and professional. Little improvement needed.

JEFFRY S. 
Rating:
5.0

Everything went smoothly. Friendly and efficient staff. The van's windshield was dirty, but I wasn't held responsible for it when I returned it, so it didn't bother me. I was also half an hour late and they didn't charge me extra.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
4.0

Easy pick up and drop off. Everything was explained really well

Kimberly R. 
Rating:
5.0

The uhaul had a major alignment issue and it was horrible driving it over 700 miles. Please inspect all vehicles before giving them out.

Eric S. 
Rating:
5.0

Very nice, sweet and helpful.

senior activities c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

loren a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
4.0

The floor of the trailer had grease on it. I had to lay a tarp on the floor before loading my boxes in the trailer The ladies working the store were fast and friendly. Great customer service

Scott V. 
Rating:
5.0

Customer did not leave a comment.

Lindsey H. 
Rating:
5.0

Customer did not leave a comment.

RICK W. 
Rating:
4.0

Customer did not leave a comment.

JEFFRY S. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Great customer service

Marvin M. 
Rating:
5.0

Wonderful customer service all around. Left an item in the truck, they found it and I was able to pick it up Thank you!!

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Patric M. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY S. 
Rating:
4.0

Customer did not leave a comment.

JEFFRY S. 
Rating:
5.0

Best customer service I've had using uhaul. Equipment was ready when I needed it and clean.

ALEXANDER B. 
Rating:
3.0

Customer did not leave a comment.

Dillion C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICKY D. 
Rating:
5.0

Customer did not leave a comment.

amadeo R. 
Rating:
4.0

Customer did not leave a comment.

JEFFRY S. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
4.0

High priced for climate control storage didn’t seem that way, as Ice on the floor is an indication of that….a smaller yet claimed to be climate controlled but not. 1/3 the space for a higher price. Had unit all cleaned and ready to rent out on the 23rd but payment for February was pulled out on the 19th.

Colette O.  |  Overall Experience 
Rating:
4.0

The guy that actually helped me was great. The other employees in the store weren't really doing much. One employee was yelling at someone on his person cell phone while he was behind the counter. Super weird

NATASHA P. 
Rating:
5.0

Customer did not leave a comment.

ANNBINNS S. 
Rating:
4.0

Customer did not leave a comment.

Jacquareis I.  |  Overall Experience 
Rating:
4.0

They didn't have a shop employee, Paige was excellent in helping me

BRIAN N. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
1.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

Cade H. 
Rating:
5.0

Everyone was fast and efficient.

GREGORY R. 
Rating:
2.0

I arrived at 7:00 to bring back the dolly but no one was there, all locked up, I had to be back home by 7:35 to babysit my grandson, couldn't get anyone to answer the phone at the store then around 15-20 minutes later 800 number picked up but I had to go, at least I was able to bring it back later and not be charged for an extra day because I had to bring it back well past my time and I had to bring the 10 month old baby out when I shouldn't have had to, sorry but that was not cool for me, the dolly was great though so thanks for that

MARIE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
2.0

Customer did not leave a comment.

JASON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hollie P. 
Rating:
2.0

We went to get our uhaul I was having issues with the online. There was three staff members working. They were running around trying to get a trailer hitched. My husband and I stepped inside because the girl working ignored me when walking in to get whatever she was getting. When we stepped in she got upset and said just so you know we are closed then ran past us. Another guy heard in the back and asked what was going on I showed him from my phone. They didn't set up the uhaul to be ready or have a key in the lock box which is why I had issues. Im not happy with the service. I wouldn't have got the uhaul if we weren't In a time crunch to get our stuff from our old house.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

JAYCE F. 
Rating:
5.0

Customer did not leave a comment.

OLAMIDE O. 
Rating:
5.0

Samantha Conway made the experience awesome despite being the only person working the location and handling more than one customer. She did fantastic!

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
5.0

The side light that pops out occasionally should be fixed.

MICHAEL B. 
Rating:
3.0

Wait time was way too long to pick up and drop off. We waiting an hour to be waited on because the worker was alone and there were other guests ahead of us snd behind us. . 1 hour standing. When we dropped the truck back off we waited another hour while the only girl working was trying to get a car loaded on the dolley and ratcheted into place for a gentleman. ahead of us. She was also the only one working. It took less than 5 minutes to take care of us.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

JASON B.  |  First Impressions 
Rating:
4.0

Force the checking if your equipment

ANDREW C. 
Rating:
4.0

As I left the location, the gas indicator that showed how much I should fill it was off. I was told that it needed to be filled up to just below Full but when I left it was on 3/4 of a tank. Other than that, pretty good experience.

MICHAEL H. 
Rating:
4.0

The contract I got this time was the worst-uhaul customer service main office,rated me horrible rates. I probably won't do business with any Uhaul location again.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

TODDMELVIN T. 
Rating:
3.0

The person who checked me and did not give me instructions on being able to return the U-Haul without a $20 charge. I had to ask him about how to turn it in and what I needed to do. He simply said use our app It took me about 30 minutes to figure out where on the app to go to return the truck I rented. When I finally found my account the account said I had not rented a truck. It would not allow me to return the truck. I live in a city 30 miles away. On Thanksgiving morning I had to drive all the way in to the rental place with my key to return the truck because their app would not allow me to return it. I will have to really think about whether I wanna rent from this location again

SUSAN D. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Quick and easy, great customer servuce.

KIMBERLY D. 
Rating:
5.0

Customer did not leave a comment.

Jordan M.  |  First Impressions 
Rating:
5.0

Staff was attentive, courteous, and professional. I am very appreciative.

CLINT B. 
Rating:
5.0

Customer did not leave a comment.

Janese L. 
Rating:
5.0

the only issue ive had was my license was expired and was told i couldnt rent from uhaul. no resolution or options were made.

KAYLA M. 
Rating:
3.0

#1 Clean the struck! Walls were dirty and the inside smelled like cigarette smoke. #2 The windshield wipers did not work very good at all! I had to drive during a rain storm in SLC, UT traffic, so it was a bit uncomfortable and very loud. It only rained for a little ways but it was defiantly inconvenient.

SUSANA S. 
Rating:
3.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

The after hours call center is not very helpful.

DANIEL H. 
Rating:
5.0

Both picking up and receiving the customer service was great.

BART C. 
Rating:
5.0

Loved being able to hire movers to unload, they were wonderful! On time, polite and helpful, and fast workers! Well worth the money!

Ruth S. 
Rating:
3.0

The truck was not cleaned inside or out, we had to clean bird poop off the windshield before we could even leave.

RHONDA F. 
Rating:
5.0

Excellent service, knowledgeable and very helpful.

ROZE D. 
Rating:
5.0

Customer did not leave a comment.

CAPRICE MARIE S R. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Great staff at the Pocatello store were also professional and outstanding. I was very pleased with how quickly I was able to drop off my trailer. I give them a solid A for their friendliness, promptness and overall professionalism.

JEFFREYALAN S. 
Rating:
5.0

overpriced,poor disclosures, terrible check out,good truck

TERRY B. 
Rating:
3.0

I needed to add air to my tires and my request was denied by the person in charge at the time. disappointed.

PABLO M. 
Rating:
5.0

Customer did not leave a comment.

debra A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

The people made it the good experience

BENJAMIN N. 
Rating:
1.0

The truck didn't drive good. But overall all was well. I have used these guys a couple times but today was different

GABRIEL M. 
Rating:
4.0

Customer did not leave a comment.

John J.  |  First Impressions 
Rating:
2.0

I am very upset about the entire situation I was quoted a completely different price on line then I paid at the location. There was no gas in the uhual which caused an issue when we dropped it off at the return location. The back of the uhual was dirty and I was told I had to clean it.. Overall I am not satisfied with your company.

Dustin M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Monte A. 
Rating:
5.0

Awesome professional customer service. Will recommend my family and anybody else to go there. Thank you a happy customer

Gina r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
4.0

Customer did not leave a comment.

LEVERETT W. 
Rating:
5.0

Patricia was awesome and so helpful. Thank so much.

TINA A. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Ryan was very helpful.

Al N. 
Rating:
5.0

Great check in, the guy was very on the ball and efficient.

THOMAS H. 
Rating:
5.0

Jamie is one of the best customer facing employees I have encountered in any business. I would love to have him work for my organization.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
2.0

First I was scheduled for a Tuesday and then informe they don't do hitches on Monday or Tuesday. It is impossible to ever get anybody to answer the phone - they made me an appointment for 2 weeks later on a Wednesday at 11:00. At 1:30 (after I called and was on hold forever) I'm informed the hitch didn't come in on the 12:00 FedEx truck. Why do they schedule me an appointment when the hitch is not even at the bloody store? So my car was there from 10:30 to 4:30 - I will not use them again. They did take off the labor cost- but my time was more important! It was ridiculous - and WHY did nobody call and let me know what the freak was going on?

Linda S. 
Rating:
4.0

Customer did not leave a comment.

sandra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brentz G. 
Rating:
3.0

I suggest that Uhaul improves the pest control in the storage units. We cleaned and wrapped everything, but we found mice excrement on the floor. We had to throw away some items, clean everything again, use gloves/face masks, and still feel unsafe.

liz m.  |  Overall Experience 
Rating:
2.0

I had way to many issues with my orders and this wasn’t the first time it happened I will never use uhaul again and I will never refer anyone to them.

MELISSA K.  |  First Impressions 
Rating:
5.0

Love this location!

Cassandra C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rose S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna s.  |  Overall Experience 
Rating:
5.0

Rogan is an awesome Manager!! He worked with me during some very unexpected and hard times. I am so very grateful to him. Thank you so much Rogan!!!

SUSAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander F.  |  Online Move In 
Rating:
5.0

The manager was very helpful & quick to get my transaction done over the phone. I’m happy I choose this location.

michelle D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kris T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

trica v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clayton L.  |  First Impressions 
Rating:
4.0

It would have been helpful to have an elevator since the unit was upstairs.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loren a.  |  First Impressions 
Rating:
5.0

Very great and professional!

RObert J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAwn f.  |  First Impressions 
Rating:
5.0

Adam was a great help in getting us a rental space!!

LuAnn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
4.0

Upon Drop-off, I had to call a friend to come and help me take the trailer off my truck hitch. There was no way I could have lifted the trailer by myself.

Jessica C.  |  First Impressions 
Rating:
5.0

Very helpful! Well use again, both an employee and manager were working at 5pm on 10/27 and went out of their way to help us! Really grateful to those two.

James D.  |  First Impressions 
Rating:
5.0

The only thing I would have liked was a trash can in the building. It would have helped with clean up when no one out.

Justine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel H.  |  Overall Experience 
Rating:
5.0

Helpful staff - Love the free month too

Daniel m.  |  Overall Experience 
Rating:
1.0

Not having the option to prorate the unit seems a little ridiculous. My business had to store other property and we had to wait 30 days before we were able to remove it. The 30 days happen to land on a weekend so instead of paying 1 day of prorated rent I had to pay the entire month FOR 1 DAY! I will never use this service again.

Jennica R.  |  Overall Experience 
Rating:
2.0

Very overpriced.. I moved to stg unit that was half the price and twice as big

david l.  |  Overall Experience 
Rating:
4.0

pretty good

jarod h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra C.  |  Overall Experience 
Rating:
5.0

Was well secured. Customer service was great! Even had carts to use.

Shay L.  |  Overall Experience 
Rating:
2.0

The staff who was on duty wasn't helpful and was rude. He sounded grumpy when I asked about the storage unit availability. He wasn't able to explain the charges of the truck while we were making the deal on the truck and storage.

Samson G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LENDRO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig E.  |  Overall Experience 
Rating:
3.0

i move out on the first and the staff have there hands tie on really hellping you. because i didnt get a free month with the rental i drove back for you people and i was told that rent starts and end

brent w.  |  Overall Experience 
Rating:
1.0

The very worst experience of a u/haul in my life .I even work for u/haul in the 80s and have always number 1 customer for U-Haul but never again for the Pocatello location..I was wrong accused anewii

karl b.  |  Overall Experience 
Rating:
5.0

Great service

Bruno H.  |  Overall Experience 
Rating:
4.0

My things were kept safe.

ashlee b.  |  Overall Experience 
Rating:
5.0

Manager Rogan was an absolute delight to work with, so friendly, helpful, caring, and seriously took care of us in our time of need. Thank you again so very much for your kindness...

Aaron B.  |  Overall Experience 
Rating:
3.0

Didn't get a free month of rent after renting a truck Couldn't get into the units after paying for 24-hour access because the system didn't have my passcode, always had to ask attendant to unlock door

kellen k.  |  Overall Experience 
Rating:
4.0

Staff was professional. Great service.

Danae H.  |  Overall Experience 
Rating:
5.0

The most warm welcoming friendly and helpful staff at the 5th St, Pocatello, Idaho. They accommodated my husband, our son and I during this unfortunate time in our lives. Highly recommend

Aaron B.  |  First Impressions 
Rating:
5.0

Very nice facility. Clean and well maintained. Staff friendly and helpful. Great experience. I would definitely refer anyone to this facility.

Debra R.  |  Overall Experience 
Rating:
3.0

reason for leaving: prices went up while roll up door was never repaired properly; computers in office often didn't work in a timely manner

casey j.  |  Overall Experience 
Rating:
4.0

my only complaint is there is a lot of material that falls on our contents from people in the second floor units. Lights would be a nice feature on the inside of the units or a place to plug one in.

GARRETT B.  |  Overall Experience 
Rating:
5.0

Gentleman was very helpful on the phone.

Debra R.  |  First Impressions 
Rating:
5.0

only available unit was too small for my needs. good service adn friendly help.

Richard K.  |  Overall Experience 
Rating:
4.0

Was happy with service and accessibility but mice chewed a hole in my brand new couch while stored there... and lots of mouse poop can.

kimberly h.  |  Overall Experience 
Rating:
4.0

Very professional and Accomodating.

Danae H.  |  First Impressions 
Rating:
4.0

they need more help on the weekends

ernest y.  |  Overall Experience 
Rating:
5.0

Paid for storage units and was very disappointed at the size- would not work for what we needed. Thought I would ask about the possibility of a refund. Owner said sure and did everything immediately !

terry s.  |  Overall Experience 
Rating:
4.0

too expensive

JASON M.  |  Overall Experience 
Rating:
5.0

people very froendly and helpful!

Bruno H.  |  Reservation 
Rating:
5.0

At location the staff are very nice and friendly I will highly recommend for my friends and my family

AHMAD Z.  |  Overall Experience 
Rating:
5.0

The facility was convenient to use and to access. Staff was great even when I had to replace my access card. Thanks. If I need storage again I will not hesitate to come back.

ERBAN G.  |  Overall Experience 
Rating:
5.0

Staff were kind, knowledgeable, and efficient. They did a good job at explaining everthing. The Uhaul online payment system sucked, it wasn't clear how to pay early so I accidently missed a payment.

roxanne s.  |  Overall Experience 
Rating:
5.0

The U-Haul Staff overall were helpful, and greeted me whenever I entered their property. They were pleasant and thanked me for using their storage unit when I moved- out.

kam l.  |  Overall Experience 
Rating:
4.0

.

daniel g.  |  Overall Experience 
Rating:
3.0

No one let me know the procedure I needed to complete the process of moving my u box from storage to being released and picked up for delivery resulting in numerous calls & 2 hours of holding/transfer

Kelly T.  |  Overall Experience 
Rating:
5.0

Only wish I have is to have light inside the units. Everyone there was very helpful. Thanks Casey for all you help.

barbara s.  |  Overall Experience 
Rating:
5.0

Thank you for the nice accommodations! It was the sweetest little storage unit that I've ever had. :)

kristan o.  |  Overall Experience 
No reviews have been submitted for this location.

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