Customer Reviews for U-Haul Moving & Storage of Pocatello

3,000 reviews

709 N 5th Ave   Pocatello, ID 83201
(Behind Big O Tire)

(208) 234-0730

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 234-0730

709 N 5th Ave
Pocatello, ID 83201
(Behind Big O Tire)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

John J.  |  First Impressions 
Rating:
2.0

I am very upset about the entire situation I was quoted a completely different price on line then I paid at the location. There was no gas in the uhual which caused an issue when we dropped it off at the return location. The back of the uhual was dirty and I was told I had to clean it.. Overall I am not satisfied with your company.

Dustin M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Monte A. 
Rating:
5.0

Awesome professional customer service. Will recommend my family and anybody else to go there. Thank you a happy customer

Gina r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
4.0

Customer did not leave a comment.

LEVERETT W. 
Rating:
5.0

Patricia was awesome and so helpful. Thank so much.

TINA A. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Ryan was very helpful.

Al N. 
Rating:
5.0

Great check in, the guy was very on the ball and efficient.

THOMAS H. 
Rating:
5.0

Jamie is one of the best customer facing employees I have encountered in any business. I would love to have him work for my organization.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
2.0

First I was scheduled for a Tuesday and then informe they don't do hitches on Monday or Tuesday. It is impossible to ever get anybody to answer the phone - they made me an appointment for 2 weeks later on a Wednesday at 11:00. At 1:30 (after I called and was on hold forever) I'm informed the hitch didn't come in on the 12:00 FedEx truck. Why do they schedule me an appointment when the hitch is not even at the bloody store? So my car was there from 10:30 to 4:30 - I will not use them again. They did take off the labor cost- but my time was more important! It was ridiculous - and WHY did nobody call and let me know what the freak was going on?

Linda S. 
Rating:
4.0

Customer did not leave a comment.

sandra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brentz G. 
Rating:
5.0

Customer did not leave a comment.

DILLON C. 
Rating:
1.0

I did keep the trailer 2 days longer than expected. Life happens yes I should have kept better communication. Nevertheless the way I was treated was absolutely degrading a power hungry manager. Not just any but General manager threatening me with a policy that was totally inaccurate. Was not able to explain to me my charges. Bills me a receipt I did not sign ir was even aware of. I cannot believe how unprofessional this experience was. I use U-haul a couple of times a year. After that situation I doubt I will again. I would like to discuss this matter further with someone in corporate that may be a little more open minded. Kasie Cota 208-613-7507

Kasie C. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Customer did not leave a comment.

KIM N. 
Rating:
5.0

Great!

Beau B. 
Rating:
5.0

The unit was not cleaned before it as supposed to BUT the gal who helped me did it right away. She and he were both excellent customer service reps. I highly recommend them. (Sorry I can't remmber their names, His started with an R, She was VERY helpful).

Albert N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Great job, very professional

Richard A. 
Rating:
4.0

Customer did not leave a comment.

CHERI E. 
Rating:
3.0

I suggest that Uhaul improves the pest control in the storage units. We cleaned and wrapped everything, but we found mice excrement on the floor. We had to throw away some items, clean everything again, use gloves/face masks, and still feel unsafe.

liz m.  |  Overall Experience 
Rating:
5.0

Breanna was very polite , professional, and helpful. With employees like her. I would be glad to do business there , as well as recommend that location to others.

JOHN H. 
Rating:
5.0

Great customer service.

Harry C. 
Rating:
5.0

When I set up the appointment I did it online and I didn't get to talk to anyone locally so it was a little nerve racking. I feel it would have been better if there was a phone number that I could have called to confirm my apt. I didn't get a confirmation until the day before and was able to talk to someone locally.

Katie T. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

I was over charged. They said they would credit my account, but have not seen as of yet.

Kurt T. 
Rating:
4.0

The mechanic was the only person there helping customers and didn't know how to do everything on the computer. A little frustrating but he was friendly enough to help us out.

Drew J. 
Rating:
3.0

Customer did not leave a comment.

Rodney T. 
Rating:
3.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

The check-in process seemed somewhat redundant. I entered all of my information on-line, then had to go back through it all again when I picked up the trailer. On the positive side, the person I dealt with in Pocatello was very pleasant to deal with and extremely helpful. They made sure to explain everything to me.

Gordon G. 
Rating:
2.0

Refund a portion of my costs for the mere inconvenience I have dealt with

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES P. 
Rating:
2.0

I had way to many issues with my orders and this wasn’t the first time it happened I will never use uhaul again and I will never refer anyone to them.

MELISSA K.  |  First Impressions 
Rating:
5.0

Love this location!

Cassandra C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
3.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Rhodan was great, friendly and helpful.

Albert N. 
Rating:
4.0

Customer did not leave a comment.

Rose S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

donna s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Thanks, that worked great!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Renting a trailer here was easy. I filled out the online form, and then I showed up. I was able to purchase a hitch, attach the trailer, and get on my way within 20 min. The manager made everything easy. Returning the trailer at the end of the day was also a breeze.

Michael S. 
Rating:
5.0

The return was a great experience, our check-in person was competent and polite. (I didn't catch his name but he had an Irish accent).

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Venita G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Rogan is an awesome Manager!! He worked with me during some very unexpected and hard times. I am so very grateful to him. Thank you so much Rogan!!!

SUSAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guillermo B. 
Rating:
5.0

Customer did not leave a comment.

John-Taylor S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

HEIDI C. 
Rating:
5.0

Customer did not leave a comment.

Molly B. 
Rating:
5.0

Customer did not leave a comment.

ARTHER H. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Nothing really. Great expirence and excellent associates

CHRISTOPHER G. 
Rating:
5.0

Very good customer service at this location. They were prompt and helpful!

keri B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

A stand alone Uhaul location that has everything you would expect. The staff were helpful and proactive, the facility was clean and organized.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

JEFF P. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Quirino T. 
Rating:
5.0

After our stressful pick-up with the Uhaul, it was nice to talk to a person who understood our situation at drop off. Very helpful.

JOSIP B. 
Rating:
4.0

Customer did not leave a comment.

Brandyn M. 
Rating:
5.0

good job keep it ☝.

PEDRO R. 
Rating:
5.0

Customer did not leave a comment.

Jarrez C. 
Rating:
5.0

Excellent customer service, very nice and helpful

Elizabeth R. 
Rating:
5.0

Horrible overall experience. Booked for Jackson, WY, you changed me to Victor, ID, then less than 24 hours before, I tot tells me they don't have it. Flights needed to be changed, hotels rebooked. Made my 240 mile trip a 380 mile trip.

Bruce H. 
Rating:
5.0

Friendly & got me on my way as quick as possible.

FREDERICK K. 
Rating:
5.0

They were quick and friendly to work with. Even saved us some money! :)

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
4.0

Not call the customer about an issue that they can resolve on their own. They called me and told me they would not have my truck in time and then had the manager go drive and pick it up for the reservation that I had placed in advance.

Louise Z. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

See above

JOHN E. 
Rating:
3.0

Customer did not leave a comment.

Keaton W. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
5.0

Super staff and my truck was a beast ( in a good way) Loved driving it !

BRIAN C. 
Rating:
5.0

Quick and professional.

William W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Customer service was great, both gentlman I delt with were very good. I plan on taking all my business to this location.💯% 👏

Trudy E. 
Rating:
5.0

Customer did not leave a comment.

Sergio V. 
Rating:
5.0

Even though the truck we used was well suited for the move, it would have been nice to have a ramp for the back of the truck. If that could be possible for the future.

Alexander T. 
Rating:
5.0

Customer did not leave a comment.

BECKY O. 
Rating:
5.0

Customer did not leave a comment.

DREW I. 
Rating:
5.0

Customer did not leave a comment.

Kellen G. 
Rating:
1.0

I placed my order online and signed up for installation for the next day available, which was the following week. I got a call the day prior to my scheduled install to let me know that the hitch was not at the facility and that he would check to see if one could be found at another local facility and that I would get a call back. After a few days I stopped by the location because I hadn't received a call back and I was told that a hitch was on the way and that they'd call once it got in. Again after no call I stopped by and was told that they had received the hitch that day but had yet to get it in the system. I scheduled my install for the next available time which turned out to be today. I finally got the hitch installed 10 days after my original appointment. Today after pickup I drove home and noticed a noise coming from the back of the car with every little bump. I climbed under the car and found that the muffler is hitting the hitch with every bump. What an annoyance! I would have been fine with the delays and would have eventually forgotten about it but now I get a constant reminder every time I hop in the car about how poor this transaction has been. Having worked at Uhaul many years ago and having installed numerous hitches myself while working there I expected much more. Instead I am disappointed and dissatisfied.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The truck we rented got horrible gas mileage, even for a big truck. It would be better if Uhaul did not misrepresent the mileage we were looking at.

harmony P. 
Rating:
5.0

So nice and knowledgeable.

Donna F. 
Rating:
5.0

Took less than five minutes to drop off the trailer.

Norman S. 
Rating:
5.0

always helpful

daniel N. 
Rating:
5.0

Customer did not leave a comment.

Alexander F.  |  Online Move In 
Rating:
5.0

The staff was friendly and helpful! The guy with the Scottish or Irish accent was great! Van was ready at time of pick up. Van was clean. All procedures were explained in detail. Everything was very professional. Could not have been happier!!

MARK N. 
Rating:
5.0

I had only planned on renting the cargo van for a day but, due to circumstances ended up renting it for a week. The staff was helpful and didn't make me feel that I should of known I needed the van for a longer time period. Each day I extended they said "sure no problem". Such a relief to be able to use the van as I purchased items for my home and had a way to transport items not in use to my storage unit at U-Haul as well. Great place, great people. Will recommend to everyone.

DOLLY G. 
Rating:
5.0

Customer did not leave a comment.

Tim Z. 
Rating:
5.0

The manager was very helpful & quick to get my transaction done over the phone. I’m happy I choose this location.

michelle D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kris T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie W. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

trica v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clayton L.  |  First Impressions 
Rating:
4.0

It would have been helpful to have an elevator since the unit was upstairs.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loren a.  |  First Impressions 
Rating:
5.0

Very great and professional!

RObert J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAwn f.  |  First Impressions 
Rating:
5.0

Adam was a great help in getting us a rental space!!

LuAnn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
4.0

Upon Drop-off, I had to call a friend to come and help me take the trailer off my truck hitch. There was no way I could have lifted the trailer by myself.

Jessica C.  |  First Impressions 
Rating:
5.0

Very helpful! Well use again, both an employee and manager were working at 5pm on 10/27 and went out of their way to help us! Really grateful to those two.

James D.  |  First Impressions 
Rating:
5.0

The only thing I would have liked was a trash can in the building. It would have helped with clean up when no one out.

Justine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel H.  |  Overall Experience 
Rating:
5.0

Helpful staff - Love the free month too

Daniel m.  |  Overall Experience 
Rating:
1.0

Not having the option to prorate the unit seems a little ridiculous. My business had to store other property and we had to wait 30 days before we were able to remove it. The 30 days happen to land on a weekend so instead of paying 1 day of prorated rent I had to pay the entire month FOR 1 DAY! I will never use this service again.

Jennica R.  |  Overall Experience 
Rating:
2.0

The staff who was on duty wasn't helpful and was rude. He sounded grumpy when I asked about the storage unit availability. He wasn't able to explain the charges of the truck while we were making the deal on the truck and storage.

Samson G.  |  First Impressions 
No reviews have been submitted for this location.

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