Customer Reviews for U-Haul Moving & Storage of Pocatello

3,223 reviews

709 N 5th Ave   Pocatello, ID 83201
(Load/Unload Indoors)

(208) 234-0730

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(208) 234-0730

709 N 5th Ave
Pocatello, ID 83201
(Load/Unload Indoors)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Cole C. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

N/A

DANIELLE P. 
Rating:
5.0

Excellent service, quick check in, and very friendly.

Douglas F. 
Rating:
5.0

Always good service

Lytle T. 
Rating:
5.0

You guys always come through in the clutch. This time I needed a trailer to haul an atv. I gave you the approximate dimensions and you had a trailer that fit it exactly that I could pick up the next morning! This is the third time you have gotten me out of a jam. I am one happy customer. John Hewson

John H. 
Rating:
5.0

It was great

DAVID W. 
Rating:
2.0

Gas guage was around 3/4 of a tank but not exactly there 11/16 vs 9/16 tank and I was charged $33 for gas... Little ridiculous

Kurtis H. 
Rating:
4.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

adam P. 
Rating:
5.0

Customer did not leave a comment.

rina c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Customer did not leave a comment.

Joanna S. 
Rating:
5.0

Customer did not leave a comment.

Madeline L. 
Rating:
4.0

Customer did not leave a comment.

TR B. 
Rating:
5.0

Customer did not leave a comment.

Earl M. 
Rating:
4.0

Customer did not leave a comment.

Sandra C.  |  First Impressions 
Rating:
5.0

NA

David S. 
Rating:
5.0

Have had good experiences at this location The people are friendly

joseph B. 
Rating:
5.0

Be more flexible on turnin time.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Dustin E. 
Rating:
5.0

Very helpful. Nice people.

peter M. 
Rating:
4.0

I reserved a truck and vehicle transport online. I ended up having to go almost 100 miles out of my way to pick up the transport after I picked up the truck. Although I was given extra mileage for the trip it would have been nice to have been compensated for the fuel cost of the extra mileage. To top it off I was charged $13 on drop off for being 2 gallons short on fuel. I feel very ripped off.

Kristopher L. 
Rating:
5.0

I wish I could remember the young ladies name, but she was very helpful and so polite while dealing with several customers.

Antonio D. 
Rating:
5.0

Great service.

carol J. 
Rating:
1.0

Didn't inspect truck with me before check lights look for damage etc. Plus Uhaul Didn't have the truck I reserved ,upgraded to larger truck (which was way too big) , and ended up paying 150$ to fill the tank cause I got 8.9 mpg the whole3 300mile trip

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

The staff was super friendly and helpful. Overall it was a great experience.

Kathryn V. 
Rating:
3.0

Just a little pricy.

venna v.  |  Overall Experience 
Rating:
3.0

The truck was great. Showed up and several people there to help. When I returned a couple hours later there was only on person working. I had to wait in line to get a storage unit, (which I'm still trying to cancel). Got the storage unit and nobody mentioned there was a trick to get into the door as it was damaged so then I had to run back over and wait in line again. Then I get in there and it would have been Informed that the unit was up stairs. This is heavy stuff and we both have bad backs. Then I had to wait in line again to return the vehicle.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Malinda P. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
4.0

Customer did not leave a comment.

arlan C. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

mike B. 
Rating:
3.0

It may be a misunderstanding, but I requested a 20' but was given a 17'. Now, with the attic, it does make about 20', but I was under the impression that it would be 20' plus the attic, not including the attic.

JR S. 
Rating:
5.0

I can't think of anything that could have been improved. They were busy, but were very patient and kind. The truck worked out perfectly and the employees were fantastic. I highly recommend them when moving!! : )

Beth H. 
Rating:
5.0

Over priced and I got ripped off.

Jocelyn L. 
Rating:
5.0

Customer did not leave a comment.

rina c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joni W. 
Rating:
5.0

Customer did not leave a comment.

jarold S. 
Rating:
4.0

Have more staff.

JEFFRY S. 
Rating:
4.0

Our rented 20-ft U-haul truck had a flat tire due to mechanical failure or fatigue failure of the steel bar near the tire: either a loose nut or a sudden break caused it to break the tire. U-haul should carefully check key safety parts to prevent this type of accidents. Ford also needs to fix the stupid design: the support steel bar should not be so close to the tires.

Haihua Z. 
Rating:
4.0

Keep up the good work

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
3.0

Customer did not leave a comment.

Megan P. 
Rating:
5.0

Yes.when I had a problem with the door she explained to me what to do.then checked it for me.she was very friendly and polite.

shontell s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kerry P. 
Rating:
5.0

Daniel went above and beyond to help. He was enthusiastic freindy and very knowledgeable.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Daniel was very accommodating to all my questions and concerns about loading

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Brice B. 
Rating:
3.0

The young woman at the counter had no coworkers to help her but she was quick, professional, helpful and pleasant at the counter and outside. A good worker. We suggest you get her some help.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

Amy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

Very helpful and friendly

Susan M. 
Rating:
5.0

Customer did not leave a comment.

keri D. 
Rating:
5.0

The two women who helped me check in and out were fantastic!

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

Isabelle S. 
Rating:
5.0

Customer did not leave a comment.

Aubree D. 
Rating:
5.0

Customer did not leave a comment.

Stanley C. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Wayne L. 
Rating:
5.0

Daniel was great!!! Really appreciated his professionalism and consideration.

Tom C.  |  First Impressions 
Rating:
5.0

Daniel was kind and very helpful.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Jefty M. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
3.0

Customer did not leave a comment.

Mindy H. 
Rating:
5.0

over the last few years i have rented over 25 trucks/trailers from mostly this location. they are always ready for me and i get consistently great service. i always recommend U-haul and specifically this location. everyone gets treated right here. don't break something that is not broken.

James B. 
Rating:
5.0

Nothing they were great to work with

rick F. 
Rating:
4.0

Customer did not leave a comment.

Travis C. 
Rating:
1.0

Should start by having a manager call me!!!! Been waiting months for the first call back! Now this and weeks later and still!!! No customer service!!! No help!!!! Only telling the customer how they ate wrong!!! Ruined my life and i hate yippy all for it!!! Not even a callback you jerks!!!! I will post on every social media site bad reviews for the rest of my life until your assess make this right!!!!

Bobbi L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

shontell s.  |  First Impressions 
Rating:
5.0

Quick pick up/drop off. Clean van with a/c. Did really well on mpg. 10 ft. moving van.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Both of your places of business in Pocatello,Idaho are very Friendly and very helpful.

julie g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JohnPaul S. 
Rating:
5.0

alllsgood

Larry C. 
Rating:
5.0

Paige was amazing! She apologized for the way things went in Butte - and was so quick, efficient, and kind. She smiled and treated us like humans! That girl deserves a raise!

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

ANITA V. 
Rating:
5.0

Customer did not leave a comment.

Casey A. 
Rating:
4.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Was very fast friendly and helpful.

Melissa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spencer B. 
Rating:
3.0

Customer did not leave a comment.

Amy L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kaden G. 
Rating:
5.0

Love this location!

Jody B. 
Rating:
5.0

Customer did not leave a comment.

LaVonne C. 
Rating:
5.0

Customer did not leave a comment.

MYLES G. 
Rating:
5.0

Hard working group great customer service

Zachary M. 
Rating:
1.0

I was told it was 40 cents for each additional mile then when I got to My destination I was told it was $1.00 For each additional mile that is not right I should not have been told it was $.40 if that's not what it was this is not customer service and I am very dissatisfied because of this.

Rick Z. 
Rating:
5.0

Customer service was wonderful.

Vicki P. 
Rating:
4.0

Very professional.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

KIM U. 
Rating:
4.0

Customer did not leave a comment.

JEFFRY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian R. 
Rating:
5.0

Customer did not leave a comment.

tim R. 
Rating:
5.0

Very helpful and efficient. Helped us return the other truck we didn't end up needing.

Tyson T. 
Rating:
4.0

Staff was friendly and quick to get everyone help.

Leslie V. 
Rating:
4.0

Customer did not leave a comment.

Tarra P. 
Rating:
4.0

Customer did not leave a comment.

Tarra P. 
Rating:
5.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
5.0

Night and day difference in customer service. Appreciated their help gladly given.

Joan H. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

venna v.  |  First Impressions 
Rating:
5.0

Very nice, sweet and helpful.

senior activities c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

loren a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dillion C.  |  Online Move In 
Rating:
4.0

High priced for climate control storage didn’t seem that way, as Ice on the floor is an indication of that….a smaller yet claimed to be climate controlled but not. 1/3 the space for a higher price. Had unit all cleaned and ready to rent out on the 23rd but payment for February was pulled out on the 19th.

Colette O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacquareis I.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JASON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John J.  |  First Impressions 
Rating:
5.0

Awesome professional customer service. Will recommend my family and anybody else to go there. Thank you a happy customer

Gina r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandra M.  |  Overall Experience 
Rating:
3.0

I suggest that Uhaul improves the pest control in the storage units. We cleaned and wrapped everything, but we found mice excrement on the floor. We had to throw away some items, clean everything again, use gloves/face masks, and still feel unsafe.

liz m.  |  Overall Experience 
Rating:
2.0

I had way to many issues with my orders and this wasn’t the first time it happened I will never use uhaul again and I will never refer anyone to them.

MELISSA K.  |  First Impressions 
Rating:
5.0

Love this location!

Cassandra C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rose S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna s.  |  Overall Experience 
Rating:
5.0

Rogan is an awesome Manager!! He worked with me during some very unexpected and hard times. I am so very grateful to him. Thank you so much Rogan!!!

SUSAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander F.  |  Online Move In 
Rating:
5.0

The manager was very helpful & quick to get my transaction done over the phone. I’m happy I choose this location.

michelle D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kris T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

trica v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clayton L.  |  First Impressions 
Rating:
4.0

It would have been helpful to have an elevator since the unit was upstairs.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loren a.  |  First Impressions 
Rating:
5.0

Very great and professional!

RObert J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAwn f.  |  First Impressions 
Rating:
5.0

Adam was a great help in getting us a rental space!!

LuAnn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
4.0

Upon Drop-off, I had to call a friend to come and help me take the trailer off my truck hitch. There was no way I could have lifted the trailer by myself.

Jessica C.  |  First Impressions 
Rating:
5.0

Very helpful! Well use again, both an employee and manager were working at 5pm on 10/27 and went out of their way to help us! Really grateful to those two.

James D.  |  First Impressions 
Rating:
5.0

The only thing I would have liked was a trash can in the building. It would have helped with clean up when no one out.

Justine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel H.  |  Overall Experience 
Rating:
5.0

Helpful staff - Love the free month too

Daniel m.  |  Overall Experience 
Rating:
1.0

Not having the option to prorate the unit seems a little ridiculous. My business had to store other property and we had to wait 30 days before we were able to remove it. The 30 days happen to land on a weekend so instead of paying 1 day of prorated rent I had to pay the entire month FOR 1 DAY! I will never use this service again.

Jennica R.  |  Overall Experience 
Rating:
2.0

Very overpriced.. I moved to stg unit that was half the price and twice as big

david l.  |  Overall Experience 
Rating:
4.0

pretty good

jarod h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra C.  |  Overall Experience 
Rating:
5.0

Was well secured. Customer service was great! Even had carts to use.

Shay L.  |  Overall Experience 
Rating:
2.0

The staff who was on duty wasn't helpful and was rude. He sounded grumpy when I asked about the storage unit availability. He wasn't able to explain the charges of the truck while we were making the deal on the truck and storage.

Samson G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LENDRO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig E.  |  Overall Experience 
Rating:
3.0

i move out on the first and the staff have there hands tie on really hellping you. because i didnt get a free month with the rental i drove back for you people and i was told that rent starts and end

brent w.  |  Overall Experience 
Rating:
1.0

The very worst experience of a u/haul in my life .I even work for u/haul in the 80s and have always number 1 customer for U-Haul but never again for the Pocatello location..I was wrong accused anewii

karl b.  |  Overall Experience 
Rating:
5.0

Great service

Bruno H.  |  Overall Experience 
Rating:
4.0

My things were kept safe.

ashlee b.  |  Overall Experience 
Rating:
5.0

Manager Rogan was an absolute delight to work with, so friendly, helpful, caring, and seriously took care of us in our time of need. Thank you again so very much for your kindness...

Aaron B.  |  Overall Experience 
Rating:
3.0

Didn't get a free month of rent after renting a truck Couldn't get into the units after paying for 24-hour access because the system didn't have my passcode, always had to ask attendant to unlock door

kellen k.  |  Overall Experience 
Rating:
4.0

Staff was professional. Great service.

Danae H.  |  Overall Experience 
Rating:
5.0

The most warm welcoming friendly and helpful staff at the 5th St, Pocatello, Idaho. They accommodated my husband, our son and I during this unfortunate time in our lives. Highly recommend

Aaron B.  |  First Impressions 
Rating:
5.0

Very nice facility. Clean and well maintained. Staff friendly and helpful. Great experience. I would definitely refer anyone to this facility.

Debra R.  |  Overall Experience 
Rating:
3.0

reason for leaving: prices went up while roll up door was never repaired properly; computers in office often didn't work in a timely manner

casey j.  |  Overall Experience 
Rating:
4.0

my only complaint is there is a lot of material that falls on our contents from people in the second floor units. Lights would be a nice feature on the inside of the units or a place to plug one in.

GARRETT B.  |  Overall Experience 
Rating:
5.0

Gentleman was very helpful on the phone.

Debra R.  |  First Impressions 
Rating:
5.0

only available unit was too small for my needs. good service adn friendly help.

Richard K.  |  Overall Experience 
Rating:
4.0

Was happy with service and accessibility but mice chewed a hole in my brand new couch while stored there... and lots of mouse poop can.

kimberly h.  |  Overall Experience 
Rating:
4.0

Very professional and Accomodating.

Danae H.  |  First Impressions 
Rating:
4.0

they need more help on the weekends

ernest y.  |  Overall Experience 
Rating:
5.0

Paid for storage units and was very disappointed at the size- would not work for what we needed. Thought I would ask about the possibility of a refund. Owner said sure and did everything immediately !

terry s.  |  Overall Experience 
Rating:
4.0

too expensive

JASON M.  |  Overall Experience 
Rating:
5.0

people very froendly and helpful!

Bruno H.  |  Reservation 
Rating:
5.0

At location the staff are very nice and friendly I will highly recommend for my friends and my family

AHMAD Z.  |  Overall Experience 
Rating:
5.0

The facility was convenient to use and to access. Staff was great even when I had to replace my access card. Thanks. If I need storage again I will not hesitate to come back.

ERBAN G.  |  Overall Experience 
Rating:
5.0

Staff were kind, knowledgeable, and efficient. They did a good job at explaining everthing. The Uhaul online payment system sucked, it wasn't clear how to pay early so I accidently missed a payment.

roxanne s.  |  Overall Experience 
Rating:
5.0

The U-Haul Staff overall were helpful, and greeted me whenever I entered their property. They were pleasant and thanked me for using their storage unit when I moved- out.

kam l.  |  Overall Experience 
Rating:
4.0

.

daniel g.  |  Overall Experience 
Rating:
3.0

No one let me know the procedure I needed to complete the process of moving my u box from storage to being released and picked up for delivery resulting in numerous calls & 2 hours of holding/transfer

Kelly T.  |  Overall Experience 
Rating:
5.0

Only wish I have is to have light inside the units. Everyone there was very helpful. Thanks Casey for all you help.

barbara s.  |  Overall Experience 
Rating:
5.0

Thank you for the nice accommodations! It was the sweetest little storage unit that I've ever had. :)

kristan o.  |  Overall Experience 
No reviews have been submitted for this location.

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