Customer Reviews for U-Haul Moving & Storage of Pocatello

2923 reviews

709 N 5th Ave   Pocatello, ID 83201
(Behind Big O Tire)

(208) 234-0730

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 234-0730

709 N 5th Ave
Pocatello, ID 83201
(Behind Big O Tire)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service, very nice and helpful

Elizabeth R. 
Rating:
5.0

Horrible overall experience. Booked for Jackson, WY, you changed me to Victor, ID, then less than 24 hours before, I tot tells me they don't have it. Flights needed to be changed, hotels rebooked. Made my 240 mile trip a 380 mile trip.

Bruce H. 
Rating:
5.0

Friendly & got me on my way as quick as possible.

FREDERICK K. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
4.0

Not call the customer about an issue that they can resolve on their own. They called me and told me they would not have my truck in time and then had the manager go drive and pick it up for the reservation that I had placed in advance.

Louise Z. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

See above

JOHN E. 
Rating:
3.0

Customer did not leave a comment.

Keaton W. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
5.0

Super staff and my truck was a beast ( in a good way) Loved driving it !

BRIAN C. 
Rating:
5.0

Quick and professional.

William W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Customer service was great, both gentlman I delt with were very good. I plan on taking all my business to this location.💯% 👏

Trudy E. 
Rating:
5.0

Customer did not leave a comment.

Sergio V. 
Rating:
5.0

Even though the truck we used was well suited for the move, it would have been nice to have a ramp for the back of the truck. If that could be possible for the future.

Alexander T. 
Rating:
5.0

Customer did not leave a comment.

BECKY O. 
Rating:
5.0

Customer did not leave a comment.

DREW I. 
Rating:
5.0

Customer did not leave a comment.

Kellen G. 
Rating:
1.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The truck we rented got horrible gas mileage, even for a big truck. It would be better if Uhaul did not misrepresent the mileage we were looking at.

harmony P. 
Rating:
5.0

So nice and knowledgeable.

Donna F. 
Rating:
5.0

Took less than five minutes to drop off the trailer.

Norman S. 
Rating:
5.0

always helpful

daniel N. 
Rating:
5.0

Customer did not leave a comment.

Alexander F.  |  Online Move In 
Rating:
5.0

The staff was friendly and helpful! The guy with the Scottish or Irish accent was great! Van was ready at time of pick up. Van was clean. All procedures were explained in detail. Everything was very professional. Could not have been happier!!

MARK N. 
Rating:
5.0

I had only planned on renting the cargo van for a day but, due to circumstances ended up renting it for a week. The staff was helpful and didn't make me feel that I should of known I needed the van for a longer time period. Each day I extended they said "sure no problem". Such a relief to be able to use the van as I purchased items for my home and had a way to transport items not in use to my storage unit at U-Haul as well. Great place, great people. Will recommend to everyone.

DOLLY G. 
Rating:
5.0

Customer did not leave a comment.

Tim Z. 
Rating:
5.0

The manager was very helpful & quick to get my transaction done over the phone. I’m happy I choose this location.

michelle D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kris T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie W. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

I don't know. The service was great.

Michelle W. 
Rating:
3.0

Customer did not leave a comment.

trica v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWIN B. 
Rating:
5.0

Customer did not leave a comment.

donna s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
1.0

I called several times to see if I can change the time to bring the trailer back and I never got an answer . Like I called 7-8 times this location sucks! Then they charged me for another day! And I think that it could have been avoided if someone answer the damn phone

Kandiss S. 
Rating:
4.0

Customer did not leave a comment.

Clayton L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerrel C. 
Rating:
5.0

Customer did not leave a comment.

Muhammad L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

I don't have any complaints about anything the guys were real nice and helpful I had no problems with anything and I thought I was a fair price

Michael H. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
1.0

Use the correct account for the customer. I didn't rent anything and you let someone use my number/account to rent something.

DYLAN E. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
4.0

It would have been helpful to have an elevator since the unit was upstairs.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian C. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Amazing

Susan S. 
Rating:
5.0

There was a mix-up and they were unable to fill my reservation but the alternative worked just fine, fortunately, plus they gave me a $50 credit, which paid for the rental. Employees were great!

David H. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T. 
Rating:
5.0

Customer did not leave a comment.

Natalie H. 
Rating:
5.0

I'd like to say how nice and helpful the employees are that i dealt with during my reservation time. Each that i spoke with last evening snd even later, all were so ready to help and knowledgeable. I had special or different than usual circumstances and every effort was made to accommodate me. Cheerful, helpful and kind. Of course the van I drive was lovely and easy to drive. But it's your people that made the experience for me.

Martha S. 
Rating:
5.0

Return was quick and easy, and the attendant was very nice.

Kayli B. 
Rating:
5.0

Very competent employee at the fifth Street store I need more like him like him

William W. 
Rating:
3.0

Customer did not leave a comment.

Kasi C. 
Rating:
5.0

Customer did not leave a comment.

HERMAN G. 
Rating:
5.0

Customer did not leave a comment.

loren a.  |  First Impressions 
Rating:
5.0

Rogan, the manager, was very helpful, knowledgeable, and pleasant to deal with. Also very professional.

Vikki H. 
Rating:
5.0

Not a thing

Shantel P. 
Rating:
5.0

No complaints at all with my experience!

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Mckenzie B. 
Rating:
4.0

Customer did not leave a comment.

Julian G. 
Rating:
4.0

Customer did not leave a comment.

Kati T. 
Rating:
5.0

Very great and professional!

RObert J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAUREL L. 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAwn f.  |  First Impressions 
Rating:
5.0

The truck was clean, but it was not maintained for a long distance haul. The power steering was whining and would even go out at times. That is extremely dangerous, and is ultimately a death trap. It should be fixed immediately or someone will get in an accident driving that truck. It also has a bad rattle. It may need new tires as well. I know big trucks like that have some sort of normal rattle, but to be safe I would check the tires to ensure none of them need replacing. Also, the last thing that was troublesome was the governor. Sometimes it would kick in at 70 and sometimes it would kick in at 80. We mostly drove around 70mph but when passing other trucks or cars the governor would sometimes kick in and sometimes not. This can be dangerous when trying to pass on a two lane highway. Sometimes while traveling at 65mph and passing someone going slower than 65mph the governor would kick in below 70mph. If the governor can be fine tuned or replaced to be more precise it would prevent it from randomly kicking on. Other than what I've stated it made the journey and was sufficient for our needs. However I still have big concerns for the safety of the next customer if these discrepancies are not fixed. I also informed the workers in Pocatello, Idaho when I dropped off the truck. Finally, thank you for everything your company provided for us during this move. I hope and pray for your continued success, longevity and confidence in your business. Thank you again, Chad Davis 2082448817 cdavis1@sgu.edu

DON D. 
Rating:
2.0

Originally supposed to pickup equipment in Idaho falls, at the last minute I get a call that the car hauler I was supposed to be picking up had been stolen. Had to drive an hour and ten minutes out of my way to pick it up. As a customer I would have expected uhaul to go out of their way to pick it up and deliver it to me. Not to mention I had made arrangements 3 weeks earlier for all this and when I went in two days before there was “no record of me ordering the car hauler” are you kidding me!

Ronald H. 
Rating:
4.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Excellent experience. Agent hooked us up with a truck unloader.

Rik T. 
Rating:
5.0

Customer did not leave a comment.

Mary Kaziah H. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY Y. 
Rating:
5.0

Adam was a great help in getting us a rental space!!

LuAnn B.  |  First Impressions 
Rating:
3.0

They were very helpful, and changed a fuse in my truck, to get the lights on the trailer to work.

Sarah H. 
Rating:
3.0

Customer did not leave a comment.

jefferey R. 
Rating:
5.0

Customer did not leave a comment.

AMBER R. 
Rating:
5.0

Customer did not leave a comment.

TRACY G. 
Rating:
3.0

Gas was not full.

Brandon S. 
Rating:
4.0

Customer did not leave a comment.

Brynna E. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

Don't hire stupid and unprofessional people.

Kanan Roy C. 
Rating:
5.0

They was wearing their masks and was fast and friendly.

Darrin R. 
Rating:
5.0

Your employee was very helpful and connected us up and explained everything without making feel like uncomfortable. I have used it before his explanation was very professional and helpful.

Ray G. 
Rating:
5.0

Customer did not leave a comment.

GAYLA S. 
Rating:
2.0

We were scheduled to pick up our u-haul at 7:30 am, but we weren't able to get our u-haul for over an hour( closer to 2 hours) because the worker showed up for work late. It was quite inconvenient and frustrating for us because we had a tight timeline. We were polite, however, and tried to be understanding. I hope that was just a fluke and not a usual occurrence!

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

DEVIN R. 
Rating:
5.0

Customer did not leave a comment.

SERGIU B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn H. 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFREDO E. 
Rating:
5.0

It was my first experience and it was great

Dunia E. 
Rating:
5.0

Customer did not leave a comment.

SERGIU B. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

I would just like to say that dealing with Jason at the south 5th location in Pocatello was the best part about my UHAUL experience. He was kind and patient and handled everything in a professional manner. Which was not what I experienced with any other UHAUL member I dealt with. I was/am really grateful for his care and professionalism. It should be rewarded.

BRENT H. 
Rating:
4.0

Upon Drop-off, I had to call a friend to come and help me take the trailer off my truck hitch. There was no way I could have lifted the trailer by myself.

Jessica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LANCE G. 
Rating:
5.0

I feel that each truck should have a pair of snow chains in the vehicle. I had to purchase a pair of snow chains for $100 for the 15' truck I rented or we wouldn't be about to pass. I have no need for these snow chains I purchased.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Devyn W. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Thank you for calling me back, and correcting the service. Much appreciated. When a company goes above and beyond to make the customer happy and fix the problem well I give uhaul 5 stars ! Thank you again for helping me .

PIKA C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

RICKIE L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY M. 
Rating:
3.0

The windows and mirror where so dirty you could not use them!! The cab and back of truck where barly clean.

Loren L. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Very helpful! Well use again, both an employee and manager were working at 5pm on 10/27 and went out of their way to help us! Really grateful to those two.

James D.  |  First Impressions 
Rating:
5.0

The only thing I would have liked was a trash can in the building. It would have helped with clean up when no one out.

Justine G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel H.  |  Overall Experience 
Rating:
5.0

Helpful staff - Love the free month too

Daniel m.  |  Overall Experience 
Rating:
1.0

Not having the option to prorate the unit seems a little ridiculous. My business had to store other property and we had to wait 30 days before we were able to remove it. The 30 days happen to land on a weekend so instead of paying 1 day of prorated rent I had to pay the entire month FOR 1 DAY! I will never use this service again.

Jennica R.  |  Overall Experience 
Rating:
2.0

Very overpriced.. I moved to stg unit that was half the price and twice as big

david l.  |  Overall Experience 
Rating:
4.0

pretty good

jarod h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra C.  |  Overall Experience 
Rating:
5.0

Was well secured. Customer service was great! Even had carts to use.

Shay L.  |  Overall Experience 
Rating:
2.0

The staff who was on duty wasn't helpful and was rude. He sounded grumpy when I asked about the storage unit availability. He wasn't able to explain the charges of the truck while we were making the deal on the truck and storage.

Samson G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LENDRO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig E.  |  Overall Experience 
Rating:
3.0

i move out on the first and the staff have there hands tie on really hellping you. because i didnt get a free month with the rental i drove back for you people and i was told that rent starts and end

brent w.  |  Overall Experience 
Rating:
1.0

The very worst experience of a u/haul in my life .I even work for u/haul in the 80s and have always number 1 customer for U-Haul but never again for the Pocatello location..I was wrong accused anewii

karl b.  |  Overall Experience 
Rating:
5.0

Great service

Bruno H.  |  Overall Experience 
Rating:
4.0

My things were kept safe.

ashlee b.  |  Overall Experience 
Rating:
5.0

Manager Rogan was an absolute delight to work with, so friendly, helpful, caring, and seriously took care of us in our time of need. Thank you again so very much for your kindness...

Aaron B.  |  Overall Experience 
Rating:
3.0

Didn't get a free month of rent after renting a truck Couldn't get into the units after paying for 24-hour access because the system didn't have my passcode, always had to ask attendant to unlock door

kellen k.  |  Overall Experience 
Rating:
4.0

Staff was professional. Great service.

Danae H.  |  Overall Experience 
Rating:
5.0

The most warm welcoming friendly and helpful staff at the 5th St, Pocatello, Idaho. They accommodated my husband, our son and I during this unfortunate time in our lives. Highly recommend

Aaron B.  |  First Impressions 
Rating:
5.0

Very nice facility. Clean and well maintained. Staff friendly and helpful. Great experience. I would definitely refer anyone to this facility.

Debra R.  |  Overall Experience 
Rating:
3.0

reason for leaving: prices went up while roll up door was never repaired properly; computers in office often didn't work in a timely manner

casey j.  |  Overall Experience 
Rating:
4.0

my only complaint is there is a lot of material that falls on our contents from people in the second floor units. Lights would be a nice feature on the inside of the units or a place to plug one in.

GARRETT B.  |  Overall Experience 
Rating:
5.0

Gentleman was very helpful on the phone.

Debra R.  |  First Impressions 
Rating:
5.0

only available unit was too small for my needs. good service adn friendly help.

Richard K.  |  Overall Experience 
Rating:
4.0

Was happy with service and accessibility but mice chewed a hole in my brand new couch while stored there... and lots of mouse poop can.

kimberly h.  |  Overall Experience 
Rating:
4.0

Very professional and Accomodating.

Danae H.  |  First Impressions 
Rating:
4.0

they need more help on the weekends

ernest y.  |  Overall Experience 
Rating:
5.0

Paid for storage units and was very disappointed at the size- would not work for what we needed. Thought I would ask about the possibility of a refund. Owner said sure and did everything immediately !

terry s.  |  Overall Experience 
Rating:
4.0

too expensive

JASON M.  |  Overall Experience 
Rating:
5.0

people very froendly and helpful!

Bruno H.  |  Reservation 
Rating:
5.0

At location the staff are very nice and friendly I will highly recommend for my friends and my family

AHMAD Z.  |  Overall Experience 
Rating:
5.0

The facility was convenient to use and to access. Staff was great even when I had to replace my access card. Thanks. If I need storage again I will not hesitate to come back.

ERBAN G.  |  Overall Experience 
Rating:
5.0

Staff were kind, knowledgeable, and efficient. They did a good job at explaining everthing. The Uhaul online payment system sucked, it wasn't clear how to pay early so I accidently missed a payment.

roxanne s.  |  Overall Experience 
No reviews have been submitted for this location.

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