Customer Reviews for U-Haul Moving & Storage of Point Loma

8,704 reviews

3820 Midway Dr   San Diego, CA 92110
(S Of Sports Arena Bl)

(619) 223-2131

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(619) 223-2131

3820 Midway Dr
San Diego, CA 92110
(S Of Sports Arena Bl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shannon J. 
Rating:
5.0

Thank you to the very helpful and friendly staff!

Devon C. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Kerry M. 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA H. 
Rating:
5.0

Customer did not leave a comment.

James-Derek M. 
Rating:
3.0

The truck was clean but not well maintained. The pickup process could have been more streamlined. The process was lengthy and frustrating. The employees were polite and helpful.

Robert S. 
Rating:
4.0

My boyfriend and I originally rented 1 15' truck to drive down to San Diego, we're moving there. I drove our 4runner and he drove the truck. Our 4runner broke down while we were in bakersfield and when I called uhaul, the first lady i talked to when I asked if there was any tow dollys nearby she said "nope there is nothing in a 50 mile radius", then she hung up on me. The next woman i talked to when I asked again if there were any tow dollys said "yes, theres one available in bakersfield"..... so if I had not called again and spoken to a different person my boyfriend and I would've been fucked and probably had to turn around back to the bay area. Thank god I talked to the second woman who took her time and looked for a tow dolly for me.

ASHTON M. 
Rating:
5.0

Nothing. Service couldn't have been better.

IAN W. 
Rating:
3.0

Customer did not leave a comment.

David A. 
Rating:
5.0

The whole process was quick and painless.

Vincent S. 
Rating:
5.0

Faster check in process

Baylor T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

SARA V. 
Rating:
5.0

Customer did not leave a comment.

Alfredo G. 
Rating:
5.0

Customer did not leave a comment.

Liam E. 
Rating:
5.0

I pulled in your guys were on top of their game. They had me in and out quick and on a hurry. While being super nice in every way. - those guys get an A+ from me. Thank you Jim Turner

James T. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

Jomel F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

HEZEKIAH B. 
Rating:
5.0

Everything was great! Representative that helped me was very friendly.

Karla M. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Just picked up a car hauler for the day. All went smooth. Need to download the AP to make pick up even faster.

MICHAEL C. 
Rating:
5.0

Amazing customer service

CHRISTOPHER Z. 
Rating:
5.0

Everything I need to ship and deliver a lot of art. Real professional operation.

Tom F. 
Rating:
5.0

Customer did not leave a comment.

Benoit R. 
Rating:
3.0

Time at the desk felt excessive.

JOHNNIE S. 
Rating:
4.0

One thing completely killed it for me. I got the coverage in case it was stolen but she never told me its was for each day she made it sound like it was a one time charge . at coast more than the dam rental did. Thanks completely shysty and screwed up. I feel like I was taken advantaged of. That type of business is completely wrong. Other than that everything was great. The ladie that helped me seems like she isnt happy or doesn't like people or her job but the company and set up was nice and easy and fast. I just can't get over the charge for everyday I would not have done it thats for sure.

Michael R. 
Rating:
3.0

Customer service, you had marked that I was to have half a tank and I was almost empty. When I went back in to ask the desk clerk she was dismissive and the cleaning crew helped me more. Igor to see her one more time outside as she made a personal call and once again it was like if she was paying for the services and I was inconveniencing her.

ADRIAN M. 
Rating:
5.0

Keep up the good work.

Jesus M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
1.0

The tuck itself was horrible. The emergency brake light Was on and not going away and making noise .noise in power steering when making turns and moving right to left when driving 50 plus. I was lucky made it safe back To return the truck.

Mohammad K. 
Rating:
5.0

Friendly, helpful, and professional staff. The equipment is clean and reliable. Really good experience.

PENGFEI R. 
Rating:
3.0

Customer did not leave a comment.

KYLE K. 
Rating:
5.0

I got one price quote online for a 4 hour rental but when I went in to rent the van it was for an all day rental. I was in too much of a hurry to argue or figure out what happened. Also the “calling someone” to verify my identity was annoying and unnecessary. I would have been fine putting down a credit card as collateral

Daniel P. 
Rating:
5.0

The Midway location is perfect! 5 Stars to the employees alone!

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

philip D. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
3.0

Let me start by saying that this problem was not with any of the businesses that were assigned for our pickup. This was more uhaul and computer issues. This wasn't the location we chose. We reserved in advance and received email at 200 pm day before pickup that location was changed. We then received call after 700 pm that the truck had not been returned and pickup was changed from 6am to 9am. We arrived at 9 am only to be advised they didn't have a 26' available. We were then sent to another location 30 minutes away. Over all it took 2 hours before we made it back home making it 5 hours after our anticipated start time. We had to hurry and load as much as possible because we had help at final destination. We were 5 hours later loading then anticipated. Because of this we had to make a second trip to retrieve the remainder of items. Returning the truck we were charged an additional $40 for over milage allowed. Not only did we lose time but had to pay for additional gas. I have always used uhaul for all our moves but this cluster was so bad that I will most likely never use again.

ALEX F. 
Rating:
2.0

The pick up process was slow and laborious. Worst experience with uhaul to date.

EUSEBIO A. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

The customer service rep went out of his way to be helpful! I wish I could remember his name!

Donald R. 
Rating:
4.0

Very friendly and helpful.

George D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
3.0

Lots of homeless in the parking lot after hours.

Kim A. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
5.0

Customer did not leave a comment.

KAYLEIGH P. 
Rating:
5.0

Staff was very helpful, professional and nice

JEFFERY G. 
Rating:
5.0

Guy who checked me in was absolutely awesome!

DANIELJAMES M. 
Rating:
5.0

Customer did not leave a comment.

TAMARA H. 
Rating:
5.0

Nothing. Staff was great! Very helpful

LAUREN F. 
Rating:
5.0

The people were very friendly and helpful!!!!!

anthony R. 
Rating:
5.0

Customer did not leave a comment.

DOMONIC C. 
Rating:
5.0

Everyone i dealt with from pick-up to drop-off and in-between on the phone was professional, friendly, and an excellent representative of your company! Oftentimes, large corporations don't have the best reputation with regards to customer service, but i can vouch that the Midway location is making Uhaul look good. Thanks!

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
4.0

Customer did not leave a comment.

Matt K. 
Rating:
1.0

after fiasco with getting truck. i again get a message as i am on my way to returning truck that i can't return it where i scheduled because they are full!!!! WTF!! so once again i get rerouted to return to another location totally out of my way!!! figure it out!!!

Michele L. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL M. 
Rating:
5.0

Great quick response. In and out quickly, very friendly and helpful.

Robert S. 
Rating:
4.0

Checking in online was not as easy as it could be. It would help to have an agent designated to help online check ins like the airlines do.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Truck was driving really bad, it felt not safe, it needed new shocks or whatever you call the piece to stabilize the truck .

ANA D. 
Rating:
5.0

Customer did not leave a comment.

martin A. 
Rating:
1.0

The employees were nice. The process was terrible. Got the truck way back in the corner of the lot and took 30 minutes to move all other trucks that were in the way. Would have been better if the website gave me a truck that was not blocked in. 2nd I got the truck with zero gas in it. Had to go straight to the gas station. Took a picture of the gas level when I picked up the truck thank goodness. When I dropped the truck off they asked me to pay a surcharge for gas. No I gave them back with more gas than I got it with. The process was terrible took too long, and trying to penny pinch me after I gave them more gas than I started with.

Jarid A. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL O. 
Rating:
5.0

Customer did not leave a comment.

DENE C. 
Rating:
3.0

Staff made me fill up the gas tank full to drop it off, but when I received the U-haul truck at its pick-up location I received the truck with less than a quarter tank of gas in it.

Dena M. 
Rating:
1.0

1) train phone workers not to guarantee work they don't have control over. 2) train counter workers to be more helpful.

ALAN I. 
Rating:
5.0

See above

David S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Excellent and fast costumer service

JUDITH C. 
Rating:
4.0

We actually had to change to this location the morning of, due to a terrible experience at another in addition to 45 min on the 800 number. All that to say, there was a 40 min line at this one, but once in, we were well taken care of by the staff. They were helpful, friendly, and made a positive difference in the overall experience.

CAROLINE K. 
Rating:
5.0

Customer did not leave a comment.

Paschal S. 
Rating:
5.0

Designate more clearly where to drop off truck rentals, in terms of parking, for after-hour drop offs.

Jenifer M. 
Rating:
1.0

Staffs were unprofessional and unfriendly. Will never return to this location

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Kenna M. 
Rating:
5.0

Customer did not leave a comment.

Phillip Z. 
Rating:
4.0

Customer did not leave a comment.

FAREED S. 
Rating:
4.0

Customer did not leave a comment.

DAYLONLEE T. 
Rating:
2.0

Customer did not leave a comment.

KIYANA H. 
Rating:
1.0

Opened at 9am but the only guy who could work the computers arrived at 9:15, leaving 6 customers waiting in the lobby. The trailer was filthy. The floor had oil and broken glass on it. I had to remind my movers to not drag the mattresses over the oil. The only highlight was the guy who was there to open and receive trailer back, even though he could not work the computers.

JULIA R. 
Rating:
5.0

Very satisfied. Truck was ready. Only complaint is that there was only a little less than 1/4 tank gas. Everything else was 5 stars.

THOMAS S. 
Rating:
5.0

Three staff members helped me and were all friendly amd helped out when there was a problem

Lisette B. 
Rating:
5.0

Staff was very nice and helpful. Quick in and out and I wasn't expecting that.

RANDOLPH B. 
Rating:
5.0

Keep up the good work

Rosemary T. 
Rating:
1.0

Poorky explained, the customer service was NOT "service". They charged much more than the other locations did. I asked why he did not make the point clear at all, almost walked away.

YUKIKO Y. 
Rating:
3.0

Not a real nice area of SD. Staff was helpful and efficient.

Gregory K. 
Rating:
5.0

Rick was a wonderful help and was very pleasant to be work with

James Leo B. 
Rating:
1.0

My Uhaul truck was not ready when I arrived. The gentleman working at the store refused to help me and told me the only way I could check in was to use my phone online. Then when the online system malfunctioned, he did not help me, and rather mocked my efforts. Then, he made me go outside to find the truck myself, and once I found it, I had to re-enter the store to get the key. The gentleman gave me the key to the incorrect truck, causing me to be 30 mins late to my moving appointment. I would report this location if I could. Terrible customer service.

Tavin B. 
Rating:
5.0

Good and friendly customer service! Thank you for helping me return my rental Jesus!

Mai M. 
Rating:
5.0

Easy pick up and dropoff. No issues at all.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

JAMESWILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

Salvador S. 
Rating:
5.0

Customer did not leave a comment.

rashanda l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry H.  |  First Impressions 
Rating:
4.0

Overall a really great experience. Robin and Jeremy did everything to make sure I was taken care off and found a great spot for my moving out for the trailer. Dalton was the one really going above by helping position the trailer just right and making sure I didn't have to cross the incoming truck lane. I would recommend others the facility and going with u-haul as their storage and moving supplies solution.

Andreas B.  |  Overall Experience 
Rating:
5.0

Robin es muy amable todos los trabajadores son muy respetuosos y amables

Claudia V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANIE O.  |  Overall Experience 
Rating:
5.0

Very helpful

rashanda l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom s.  |  First Impressions 
Rating:
5.0

Please don’t change a thing.

Michael B.  |  First Impressions 
Rating:
3.0

Only 2 members of the staff were helpful and friendly. The manager was not one of them.

Angela G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph J S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lydia m.  |  First Impressions 
Rating:
5.0

The entire staff, especially Dalton, was awesome!

Roger K.  |  First Impressions 
Rating:
5.0

The girl that took care of me was so nice and helpful.

Norma T.  |  First Impressions 
Rating:
5.0

Storage Areas are very clear, good lighting. Staff very friendly and helpful. My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.

Joseph J S.  |  First Impressions 
No reviews have been submitted for this location.

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