Customer Reviews for U-Haul Moving & Storage of Point Loma

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Point Loma

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richard C.
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Customer did not leave a comment.

Gary M.
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Newer trucks, easy easy

STEVE I.
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location is too small and crowded and not well designed to move vehicles in and out Web site is blather; too many pages and questions Vehicle availability was not stated correctly Stuff was friendly and efficient

matt M.
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Customer did not leave a comment.

HEather W.
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Customer did not leave a comment.

gary B.
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The staff was friendly and knowledgeable. The equipment worked perfectly. Very satisfied.

Michael W.
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Customer did not leave a comment.

Bruce B.
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This location always over calculates my mileage. I have photo proof. It's only a small amount so I don't care about the cost...but it does feel like a little "cheating/stealing" is going on!

allaine L.
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We are satisfied with the customer service, we just had wrong date of pick put in our reservation, but it was corrected right away.

David A.
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Great staff at check-in, but the lot attendant forgot to load the dolly I'd ordered. They were helpful in working with another location in San Diego to see that I got the equipment there.

Wilfredo D.
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Customer did not leave a comment.

cy N.
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Christopher P.
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CONS: It would be great if the 2 guys behind the counter pretended to like each other even a little bit while customers are present. And if there is any way to speed up pick up, wow that would go a long way. PROS: James on the other hand is likely the biggest asset among any u-haul staffing which ever existed. I would recommend this location 1,000 times over solely based on James' excellent attitude and eagerness to lend a hand without even being asked. The most helpful thing I can tell you on this review is that you need to do everything necessary to keep James from getting stolen away.

Lauren R.
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The drop off location that I was supposed to drop off at was not accessible. I had to find another location on my own because there is no direct phone number to any location. This is in an extremely heave traffic area as well. If a location is closed, then there needs to be a notification in your system, letting associates know not to schedule that location. If I wasnt as early as I was, this could have been a bigger issue, such as being charged late fees that would not have been my fault. It was very frustrating driving around an unfamiliar city, in heavy traffic, I went to 2 Uhaul locations before I found one that could accept me.

Charles E.
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After arriving home with the truck I found a lock with no key on the rear opening so I could not load furniture. I called on the phone four times to the local number, was rerouted to the national center, then put on hold with no answer each time. Finally I gave up and had to return to the rental agency to have them cut the lock off.

Malgorzata M.
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Customer did not leave a comment.

Andrew S.
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David H.
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The windshield wipers on my truck were terrible. The one day it rained in San Diego I decided to use a truck. I could not see on the interstate so I had to take side roads. Unacceptable. Staff was super friendly and professional though so that’s nice

Leo jerico P.
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Thomas S.
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James M.
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They bumped my reservation because "they haven't heard from us." I was given an old truck that had trouble changing gears and was covered with mud on the outside. The gas light was on , and my receipt showed a quarter tank, clearly it was not.

Dwight C.
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Customer did not leave a comment.

Sarah D.
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Be more clear about additional rental terms. For example: the dolly in the big truck says: $7 to rent, but it's not clear that it's $7 per day to rent.

nadine M.
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Customer did not leave a comment.

Ernesto C.
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They did a great job

nadine M.
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Customer did not leave a comment.

jose L.
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Chris R.
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Kathy I.
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Gonzalo A.
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Making sure that U-haul employees Inspect trucks and vans carefully before handing them over to new customer. In addition, to going over the details of refueling withe gas the rented vechiles. My experence at this location seemed that the customer service was very RUSHED.

Nabil K.
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The experience overall was good; however I booked online ahead of time and chose the option to pickup using my phone but still had to go through the entire process at the desk so I'm not sure why I had to do that; it did not speed up the process

Brooke L.
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Very smooth check in and check out process. I had no issues and everyone was nice and helpful.

Craig C.
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Customer did not leave a comment.

John M.
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Ana fe R.
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Judith M.
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Jaian hua L.
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Ask if a customer a first time renter of UHaul and give drop off instruction proactively.

Frank C.
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1) Truck was filthy on the outside. I was told it wouldn’t be an issue when I dropped it off. Luckily I took pictures just in case. I was charged $25 for turning in a dirty truck in Elk Grove the following day. I had no contact with the employee in Elk Grove store even though I was there on Sunday at 3:35pm and the website shows it was suppose to be open till 4pm. I had to drop the keys in a drop box and was charged the following day. Also the San Diego location was suppose to provide me tape, boxes and blankets which I’d paid for but didn’t receive. I had to call and request a reimbursement.

Michael Z.
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Customer did not leave a comment.

Kevin B.
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The locations service was great. Unfortunately, the phone and online after hrs checkin is in need of serious attention. The online app would not read my location and lock up. When calling customer svcs, I was on hold twice for at least 20min before giving up. Pretty lame.

Paige G.
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Customer did not leave a comment.

William R.
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Excellent experience. Easy in, easy out. Great friendly staff. Loved the lady that checked me in.

BRUCE B.
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Michael M.
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John B.
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Sandee P.
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Michael B.
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I tried using the U-Haul app to checkout my truck and dolly, but the app kept getting stuck on the screen where it wanted me to take a picture of the rear of my driver's license. It keeps saying "Error: No network connection" even though I had a good network connection on my iPhone. Despite killing the app and restarting (from scratch!) it always got stuck at the same place with the "No network connection" error. This was really frustrating so I finally gave up on the app and went into the store to complete my rental. The representative at the store saw the picture of the rear of my driver's license in his computer but when he went to complete the process, he had to take a picture of the rear of my license since his computer wouldn't let him proceed. So a really frustrating experience using what I had hoped would be a quick, streamlined rental.

Bradley T.
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Fun and helpful staff.

Todd S.
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great customer service by Kendra!

armando R.
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Customer did not leave a comment.

James B.
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Venezia Z.
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Lawrence G.
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David Q.
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Owner was very helpful.

Rhine M.
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Your representatives were very nice, friendly and offered many suggestions. I'm glad I came to this location!!!

Douglas H.
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Fabulous in every way

Rolando A.
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Customer did not leave a comment.

John C.
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Carleen S.
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Andres D.
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Incredibly slow waiting time, was held up in line for 45 minutes waiting to get my truck that I made an appointment for. I ended up needing the truck and extra day so called in and gave a estimated time of return. They call immediately at that time 3 different times to hound me about where the truck was even though I had already paid for an extra day! Horrible service, employees don’t even understand how to use their computer software. Have always used I haul, and looks like I’m switching to Penske.

Nathan B.
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App didnt have the return button on it or my reservations for the truck I was returning.

John J.
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Perhaps have different pick up lines available? It's unfortunate that people who have completed all of the paperwork online (uploaded DL photos and PAID) are kept waiting for 20+ minutes while other's figure out what it is they need and do not have a reservation. The purpose of taking time to complete this is to make the process as efficient as possible.

Enrique O.
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Customer did not leave a comment.

Kevin B.
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Harmon R.
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jagger R.
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Debi C.
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The gentleman who checked us in was literally RUNNING and hustling all over. What an incredibly hard worker, courteous and fast!

Althea K.
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Everyone was great!! Fast and friendly and someone even covered my sunroof that I left open when it started to rain. Amazing service!

Kirstin D.
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Super friendly and helpful staff. A very easy lot to get out of, but into! You need to fix the driveway!!

Randall V.
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The company server was jammed and checking in took really long and created a line waiting for service.

Michael H.
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Midway- San Diego was a well-oiled machine. I have no problems or complaints about the service I received there. They obviously do a lot of U-Haul business volume, and listened to my few small problems there.

Aaron R.
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I felt all of the Team Members were excellent. They were all very helpful, knowledgeable, considerate, and focused on making sure I was satisfied and the equipment was safe and met my needs Thank you to everyone who works there. I will only go here for all of my uhaul needs.

Andrew C.
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Very easy drop off

Justin P.
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They were great. Very helpful and were able to accommodate when I forgot to order needed services at my destination.

Joseph H.
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Customer did not leave a comment.

Maryann O.
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Nothing. Keep doing what you do so well. Friendly efficient staff and site well stocked. Made my move less stressful. Loved the truck too. Clean, modern, easy to drive. I am 75 year old woman with no help and your staff really did great job.

terrie K.
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Customer did not leave a comment.

William W.
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Gene C.
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Janet K.
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Stephen C.
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Samantha P.
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The staff was really friendly and made the experience so easy. You guys are great

Payam H.
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Customer did not leave a comment.

Mark V.
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Customer did not leave a comment.

Parris P.
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William T.
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Customer did not leave a comment.

Kenneth O.
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I was very impressed with the efficiency of the whole process, from the people in the midway office to help on the phone Everyone was fast and efficient and I was very impressed!!!!

Dante L.
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The employees were very nice and helpful. Check out and check in was very smooth and efficient. The truck smelled like urine, smoke and body odor. I could barely see out of the windshield with the sunset and headlights glare because of inside dirt and smears on the glass.

Paul R.
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Customer did not leave a comment.

Marie T.
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I needed a truck to move some furniture at the last minute and everyone was accommodating quick to help me and very nice. I will come back again thank you

William J S.
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I was charged for blankets but they weren't in the truck and I didn't have time to go and get them since I had hired people to load the truck.

Abdullah A.
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I suddenly got a flat tire in the middle of the night and the roadside assistance guy took two hours to fix it. The flat tire happened suddenly while driving in the freeway. I believe the tire wasn’t maintained properly. I don’t trust U-haul equipment anymore.

John S.
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Nothing. Awesome customer service and very accommodating.

Angela D.
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Customer did not leave a comment.

Michael D.
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Walter W.
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Alex S.
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Tina T.
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Elmer M.
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I think that $ 1.09 a mile was to expensive

Oscar B.
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I can understand the equipment and trucks are damaged and filthy. What my big concern is the type of service offered by the representatives, no customer service at all, very rude personal, you have to beg them to help you out and the when finally gets to the counter they treat you like a piece of trash they get mad if you have questions or concerns. Very bad experience, specially by Patrick he was in charge and now I see why the other guys are so disgusted to work there. Im taking my money to Budget rentals or Home depot rentals next time.

Jamie M. | Overall Experience |
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Everyone was very helpful and professional. Great experience!

Beverly Susan H. | Overall Experience |
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Everything was fine.

Norma T. | First Impressions |
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The girl that took care of me was so nice and helpful.

JAMES K. | Overall Experience |
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These guys were great all around. Fast friendly service.

DAVID H. | Overall Experience |
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Wish there was a dedicated driveway entrance off sports arena blvd seams the trailers randomly block one of the two entrances. Parking spots by the storage units are small

Carol F. | First Impressions |
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Very friendly service and easy!

Fred M. | Overall Experience |
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Great experience with a very good staff of employees.

Joseph J S. | First Impressions |
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Storage Areas are very clear, good lighting. Staff very friendly and helpful. My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.

Amber H. | Overall Experience |
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The checkout process was efficient. The office was busy but Dillon did a great job of greeting me & letting me know he would be right with me. Nico checked me out of my unit and was great also!

Courtney N. | Overall Experience |
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The employees provide excellent service. They went above and beyond what was necessary to help me. I’m so grateful for them!

Amber H. | First Impressions |
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Everyone was so helpful and friendly. Checking in for my storage unit was efficient. Top notch customer service. Nico was great!

Caitlin D. | First Impressions |
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Moving to CA from TN has been extremely stressful and overwhelming, thank you for making this process quick and easy!!

Gregory B. | Overall Experience |
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Great staff....thank you

crystal a. | Reservation |
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Staff was very helpful but very under-manned. Ended waiting to be helped for 50 minutes. You should send more workers to this location...

Samela S. | Overall Experience |
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We had a very good experience here, the facility felt safe and clean, all of the employees who we encountered were great.

MICHAEL M. | Reservation |
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Horrible customer service.

Molly L. | Overall Experience |
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I was charged for an extra day with my trailer when I had brought it back 3 days early. I called four times trying to get reimbursed, each time I told that the manager would contact me. He never did.

Johnathan M. | Overall Experience |
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Absolutely terrible I was being charged for whole other month after I had canceled. I live 2 states away. Only person who helped me called me directly to fix the problem and properly close out my unit

Randy s L. | Overall Experience |
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staff was unhelpful,slow and agitated. will never use again. Guy with beard seemed to enjoy being mean.

Gail D R. | Overall Experience |
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