Safety maintenance is required. Unsatisfactory service. No appropriate response. I will never rent from U-Haul or recommend U-Haul again. Almost cost my family's life in an accident.JOVAN M.
Customer Reviews for U-Haul Moving & Storage of Point Loma
San Diego, CA 92110
(S Of Sports Arena Bl)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN G.
They forgot both the dolly AND a lock for the back.. Had to go back and retrieve the dolly and buy our own lock....CASSANDRA S.
The Uhaul app to pickup the truck failed for me and several other customers. When arriving at the site it said I was not connected to a network yet speed test.net confirmed I had connectivity both using WiFi at Uhaul location and cell data via TMobile.Alan B.
The uhaul trailer was installed at the Point Loma location. The trailer fell off the hitch on the freeway.Aaron D.
Vehicle was not ready for pick up. It was in the middle of a group of vehicles, so others had to be moved, and it did not have a utility dolly in it. Local staff resolved this is friendly manner, but the improvement would be to be ready overnight for the next days customers.Colin P.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.John W.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.Carol E.
Nothing.everything was greatAnne M.
Service was as quick as possible, as many people were ahead of me in the line at the shop, but the staff was courteous when I arrived to the counter to pick up the cargo van I reserved online. Also, I needed a cargo van for an additional day than I had planned and called ahead - the team was very accommodating to the request. Return of the cargo van was easy. On a side note, when using the text message link to check the van's condition, I noticed the photo of the front of the van wasn't the same vehicle - I took a photo and submitted it via the online link.Jill E.
Not your fault but I lived in the general area for over 50 years it's is a drug infested full of paroles and bad people. Plus the area is dirty. Good Luck.Emilio G.
Great service from start to finish. I will definitely be using this location from now on.Timothy Jason H.
I can't think of one thing you could do to improve on the San Diego Midway location. The woman I delt with when picking up my vehicle couldn't have been friendlier and the same goes for the gentleman that received it upon my return. I would give this location 100 stars of I could. Best customer service you could ask for, honestly!Jonathan S.
Customer did not leave a comment.Reuben M.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.rashanda l. | Overall Experience
Customer did not leave a comment.Jeremy Y.
The Customer Service Representative was great person.The staff was excellent and made me felt like coming back again thank you KendraStephen M.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.LEE MICHAEL S.
Customer did not leave a comment.ANA LILIA A.
I reserved a furniture dolly and a regular dolly and was prompt at my 9:30 AM scheduled pick up time and was told there were no furniture dollys available even though I reserved them. I then tried to request a second dolly and I was told there were also zero on site and it's â€œfirst come first serve for dolly'sâ€. Having made a reservation I find that unacceptable to not only be told I will not get what I reserved but also there was not another regular dolly for me to have for my move. Zero discount given and the truck was dirty with trash inside. I've used this location before and had a similar experience but it's central and thought I'd give it another go. I don't think I will come back as a customer which is a disappointment as the perceived convenience is great but unfortunately falls flat. I was also told by an employee I can â€œgo to Home Depot and buy my own dollyâ€.KAT G.
Customer did not leave a comment.Sharon C.
Customer did not leave a comment.JONG P.
Young surfer guy received the truck, very polite and friendly.Gustavo T.
Customer did not leave a comment.DAVID H.
Equipment availabilityGlauber C.
Space was very cluttered. Other than that team was great.Richard C.
Customer did not leave a comment.Kristofer A.
Easy, very nice and efficient custoner service. No surprise chargeJean-Christophe D.
Customer did not leave a comment.Thomas W.
My pick up location was changed and neither location was close to me.DOUGLAS G.
Ad say 19.99 I ended paying 183 . FraudFelipe G.
Customer did not leave a comment.STEFFEN S.
Customer service was poor and made renting a van more difficult than it should beKARLA S.
The guys who took the UHaul were nice and the delivery was easyHeather F.
My car hauler was not there at the location and I had to travel 50 miles out of my way on a busy holiday weekend. You promised a $50 credit and I have not received it. Confirmation #28718529Charles B.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.Matthew B.
We had a reservation at Hotel Circle, The truck was not there. We were then sent to Midway. We picked up a truck there only to have no gas in it, the wrong equipment that we rented to assist in our move on the inside and then charged for that incorrect equipment. Not a good experience at all.Herbert W.
your online/text/login rental pick up experience is HORRIBLE. it's broken, it times out, it doesn't save uploaded information. And your staff had no way to override or help. PLEASE FIX THIS QUICKLY or I will find another way to rent a van. I know you have a strong corner on the market... but THIS WAS SO BAD. The ganja-hat dude at the Point Loma location wasn't even pretending to be cheerful/helpful about it. I realize this is a corporate system, not particular to the location, but c'mon, be helpful. Be kind. I have never seen a staff person be so condescending and unaware of the lack of communication. He was downright mean to the girls in line in front of me. The new requirement for an additional phone number verification is a) weird, and b) not explained in advance and c) a massive slow down to the line. This was an additional unpleasantness. K thx bye!Joanna G.
Helpful, expeditiousDwight P.
The staff were amazing with their help. Only problem I had was the windshield fluid was depleted when we got the truck.VINCENT S.
Better WiFi for customers trying to rent their equipment on their mobile device.Elizabeth R.
UHaul rep was friendly and efficient with check out.Christopher L.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Hector F.
Customer did not leave a comment.TRAVIS S.
Customer did not leave a comment.SAIRA B.
Customer did not leave a comment.JOHN F.
Customer did not leave a comment.Lang Ha P.
Very helpful!TEAGAN K.
Customer did not leave a comment.Larry H. | First Impressions
Robin was extremely helpful in finding me a van for my reservation when the 10' were all gone. I was unable to upload photos for my after-hours completion, so boosting the routers at the facility might help.ANNE P.
Very helpful. We only needed the truck to move a fridge. The only suggestion would be to rent ramps separately. We didn't need such a large truck but we needed a ramp.brian R.
Friendly, helpful, and communicativeJUSTIN B.
The customer service lady was super friendly, knowledgeable, and efficient. It was a busy place and she was doing a great job. Only complaint is we reserved/wanted a 20 ft moving truck and all's they had was a 26ft van and it was huge!Mindy M.
Customer did not leave a comment.COURTNEY R.
Awesome service. Easy rentals. Cheap price. Very happyRAFFELINA G.
Customer did not leave a comment.Kevin S.
Easy, friendly, quick!CARL H.
Customer did not leave a comment.nowell W.
Customer did not leave a comment.JOAO C.
2 tire blow outs, no price adjustment.SCOTT S.
This location on the other hand was great. I pulled in 5 min after they closed, so left my truck with attached jeep there while I went to get my other vehicle. When I returned, Robin was there charging his motorcycle - he totally helped me get my jeep off the dolly and unhitched the tow dolly so I could take the truck to get unloaded. He did this on his own time and it saved me a huge amount of hassle. Kudos!!!JULIE I.
Customer did not leave a comment.robert S.
Always same great staff and customer service. Would highly recommend this location. This is the only Uhaul dealer my business rents from.JOHN M.
Customer did not leave a comment.Kristofer W.
Customer did not leave a comment.Scott S.
Everything was awesome! From the moment I arrived, they acknowledged me! That's a big one..... I do have to go out of my way to shed light on one of your workers. I don't know his name but he was the one who I returned the van to:_____. That guy was very friendly, patient and had a great attitude. Happy to help and made you feel welcomedðŸ‘ Give that guy a raise! Thanks, I'll be back and will recommend your locationFERNANDO M.
Customer did not leave a comment.JOEL A.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.John H.
Customer did not leave a comment.Alejandro G.
Jesus was great.joe R.
It was an easy and painless experience. The folks I interacted with were friendly and helpful.Robert S.
Customer did not leave a comment.ANTHONY V.
Staff were all very helpful and efficient and friendly. The truck I reserved was available and waiting for me. Entire experience very satisfactory.VALERIE H.
Customer did not leave a comment.Johanna V.
Thank you!VIRGINIA M.
Very efficient and customer friendly even though the physical storefront is tiny. This is the place to go if you're moving.THOMAS B.
Do away with the mandatory silly phone calls to friends. You know they're likely to be fake if someone really wants to steal a truck, right? Use a credit card deposit instead.JLOGAN B.
GREAT SERVICE AND SUPER FRIENDLY.....the only reason I would ever even consider U-HAUL again!Megan G.
Super easy drop off. In and out very quickly.Virginia V.
Customer did not leave a comment.BRUCE B.
Customer did not leave a comment.Elizabeth H.
Website allowed me to checkout with a rental unit, when I arrived I was told they were overbooked for month. The staff thought it was pretty funny - the humor was lost on me. I had to spend the next 3 hours finding an alternate storage unit while paying for the truck I rented, and wasting precious time. completely destroyed my weekend. Glad Uasshauls got a good laugh at my expense.TODD J.
Customer did not leave a comment.Kristine V.
Very friendly, helpful staffDavid H.
Dalton is amazing at the midway location in Point Loma! Alway so helpful and considerate.KYLIE S.
Great staff, never a problem. I am a repeat customer as a small business owner. I am well treated by everyone. Employees are very attentive and help me get in and out as soon as possible. I will only use this UHaul Midway Drive Point Loma location for all my business needs. Thanks UHaul Point Loma! John from junkhaulteam.comJOHN M.
The guys in the back were nice.Randy B.
Good location and always have equipment availableAlexander H.
Customer did not leave a comment.Marek Z.
Customer did not leave a comment.Peter R.
Customer did not leave a comment.TIMOTHY V.
Customer did not leave a comment.GERMAN A.
Customer did not leave a comment.Thien T.
Customer did not leave a comment.Judy D.
Overall a really great experience. Robin and Jeremy did everything to make sure I was taken care off and found a great spot for my moving out for the trailer. Dalton was the one really going above by helping position the trailer just right and making sure I didn't have to cross the incoming truck lane. I would recommend others the facility and going with u-haul as their storage and moving supplies solution.Andreas B. | Overall Experience
Robin es muy amable todos los trabajadores son muy respetuosos y amablesClaudia V. | Overall Experience
Customer did not leave a comment.JANIE O. | Overall Experience
Very helpfulrashanda l. | First Impressions
Customer did not leave a comment.tom s. | Overall Experience
Customer did not leave a comment.tom s. | First Impressions
Please don’t change a thing.Michael B. | First Impressions
Only 2 members of the staff were helpful and friendly. The manager was not one of them.Angela G. | Overall Experience
Customer did not leave a comment.Joseph J S. | Overall Experience
Customer did not leave a comment.lydia m. | First Impressions
Customer did not leave a comment.Salina a. | Overall Experience
Unfortunately I’m in a wheelchair and getting around the rolling stairs, without a friend with me, was sometimes problematic.robert b. | Overall Experience
The entire staff, especially Dalton, was awesome!Roger K. | First Impressions
Everyone was very helpful and professional. Great experience!Jamie M. | Overall Experience
Everything was fine.Beverly Susan H. | Overall Experience
The girl that took care of me was so nice and helpful.Norma T. | First Impressions
These guys were great all around. Fast friendly service.JAMES K. | Overall Experience
Wish there was a dedicated driveway entrance off sports arena blvd seams the trailers randomly block one of the two entrances. Parking spots by the storage units are smallDAVID H. | Overall Experience
Very friendly service and easy!Carol F. | First Impressions
Storage Areas are very clear, good lighting. Staff very friendly and helpful. My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.Joseph J S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!