Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys that work outside hook up of the trailer are great, fast and knowledgeable
IRFAN Z
Rating:
1.0
The young lady who helped me was rude....
RICKY H
Rating:
1.0
We were sent here from the Main Street location in El Cajon. It was an awful experience . Poor service long wait times and we had an appointment. Give a truck that was wedged in and they had to come back out and move it. We got in to leave and it had no gas. We had to be put in another truck with gas. Which was out of alignment , old and smelled bad.
Jackson M
Rating:
5.0
Customer did not leave a comment.
ROBERT G
Rating:
2.0
Originally reserved a truck on line. Got confirmation but then to show up and the lot doesn't haven't. Any excuse you may have from a customer standpoint who is relying on you to be on time so I can move homes is irrelevant. If the truck isn't available don't show it available online. If u need better software then upgrade. Offering a bigger truck at the same price may have u feeling better but as a customer that is not what was asked. Then to charge for a full day when truck was picked up and returned in 3 hours is also absurd. Be better!
We rented a trailer, and it was quite dirty when we picked it up. We had to sweep dirt and gravel out of the trailer before we were able to use it.
JUSTIN L
Rating:
1.0
There was one person working the check in area and they obviously had many reservations. The line was extremely long and the check in process was excruciatingly slow. It took us 90 minutes to get checked in. Then, there was also only one person working outside to get people their equipment. This was a terrible experience and such a waste of everyone’s time.
HEATHER F
Rating:
5.0
Always awesome
ADAM R
Rating:
3.0
I was originally suppose to pick up the truck from another location on Tues morning. I had received multiple communications up to a few days prior to the my pick up date. I called the day before to check what time the facility would be open and then was told the original pick up location did not have the truck I had reserved. I was sent to another location farther away to pick up the next morning. This seems odd that I had multiple confirmations for this reservation and if I had not called and just gone to the facility the truck I reserved would not have been there. Not happy about the last minute change and longer drive.
BRENDAN M
Rating:
5.0
Fast and easy. Trailer was perfect
MICHAEL B
Rating:
5.0
In and out. Guys were super nice.
JEFFREY K
Rating:
5.0
Customer did not leave a comment.
LEROY S
|
Overall Experience
Rating:
3.0
When reviewing the work to be done and parts to be installed. Technicians and office employees should ensure that all parts are received from the original date I spoke with a representative on the phone. The technician stated all parts were present when in fact, the brake control and 7-pin receptacle were not received.
This caused a delay, and I had to wait another couple of hours to have work completed. The part was not available at the Midway location, and I was sent to another site to secure the final peace for the brake control.
Mike Lawson
MICHAEL L
Rating:
4.0
Customer did not leave a comment.
NICOLE P
Rating:
4.0
My only issue was that my vehicle didn't have moving pads I had requested. They were out of hand trucks and asked if I wanted dollies. So when I said I didn't need them there could have been confusing. I called customer service and they made sure I wasn't charged for the moving pads. So I was able to move just fine without them.
MATTHEW K
Rating:
5.0
Customer did not leave a comment.
Mark R
Rating:
5.0
Customer did not leave a comment.
pablo f
Rating:
4.0
Customer did not leave a comment.
STEPHEN B
Rating:
5.0
Maybe more agents
MICHELE B
Rating:
3.0
Customer did not leave a comment.
Dalon W
Rating:
1.0
Didn't include the moving supplies I purchased, gave me a truck on empty and the check engine light was on. The transmission started misfiring on the highway and it was unsafe to drive. Had to call about 5 different times to deal with it. Complete nightmare.
LELAND W
Rating:
4.0
It was a drop off. Quick and simple.
Luis A
Rating:
5.0
Reservation was ready on time. Relatively quick and painless. Professional and friendly staff
RICHARD S
Rating:
5.0
all good
RONALD B
Rating:
5.0
This location was excellent and the rental truck was super clean I didn't have any problems or issues. I would for sure recommend this location to everyone I know!! Thank you u-haul for the great experience renting a truck I appreciate it so much.
Ashley K
Rating:
4.0
All good.
RAYMOND H
Rating:
5.0
Customer did not leave a comment.
Meredith J
|
Overall Experience
Rating:
5.0
Again helpful
LESLIE R
Rating:
5.0
Friendly and helpful employees got our day started well.
James P
Rating:
5.0
Customer did not leave a comment.
Bryce T
Rating:
5.0
I was told it was only going to be 19.00 dollars for one day use. I was charged 30.00 dollars.
JOSE M
Rating:
5.0
Customer did not leave a comment.
KEVINMANGUBAT V
|
First Impressions
Rating:
5.0
major props to the Point Loma San Diego location for helping me unhitch 30 minutes after closing.
PETER L
Rating:
2.0
I made an appointment for 11 am, but was bumped by two car hitch installations, then a lunch break for installer. I did not leave the place until 1:45 pm. No apologies from staff, just billed me.
Michael B
Rating:
2.0
Waited for almost 30 minutes to secure a vehicle even though I had a reservation. Only one person working the counter. Staff on site seem disinterested, Was told gas was at 1/8 of a tank, it was about half that when I pulled out of the parking lot. Was not going to go back as there was a line of people waiting for service. Call office, phone rang off the hook
PAUL O
Rating:
5.0
Customer did not leave a comment.
DAVID G
Rating:
5.0
Jesus checked us in. Great guy, got us out quick with receipt and no office. 2 minute return. Thanks U-Haul!
DAVID C
Rating:
5.0
All of the Employees are Super Cool.
KENNES R
Rating:
2.0
The people were friendly, but when I got in my truck there was a check engine light on. When I asked was it ok I was told it was fine and it was a reminder light for their team. This made no sense to me but I trusted them. I then had nothing but problems with the truck bouncing around the road loaded and unloaded. This was the worst rental I’ve ever had through UHaul.
NEIL Q
Rating:
5.0
Staff is awesome, friendly, give them a raise and not just an above the minimum more like 3-4$.
ADOLFO G
Rating:
5.0
- Very friendly and helpful staff.
MANSOUR R
Rating:
5.0
We’ve used several U-Haul locations over the years - Point Loma has been a refreshing oasis of good customer service and a well-run business from the customer experience perspective. They are friendly, efficient, and accommodating.
WESLEY W
Rating:
5.0
Returning the rental to this location was swift! We weren't there for more than 5 minutes after a quick visual inspection and we were on our way!
Derreck K
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
4.0
Customer did not leave a comment.
Barbara R
Rating:
3.0
Access is difficult. Traffic is an issue. Yard staff are a bit lethargic.
Johnnie S
Rating:
5.0
Customer did not leave a comment.
NORMA B
Rating:
5.0
Renting was easy, the people were friendly and made renting a great experience. I will definitely call them for next time.
DOUGLAS F
Rating:
5.0
Customer did not leave a comment.
MORGAN H
Rating:
5.0
The trailer was dirty inside. One of the fellow said that’s just how it was and they didn’t have to clean it. So I went inside and asked the guy who helped me originally and he came out and mopped it out for me. He was very nice.
LAURALEE P
Rating:
4.0
Customer did not leave a comment.
CARLOS B
Rating:
5.0
The fucking after hours return system is awful. For fucks sake, how many pictures am I supposed to upload? I get it, I ought to tell the mileage, the time returned, and if I had an accident. Questions would be enough, do I need to take and upload photos of every side of the vehicle when. All I want to do is go home? I actually used up my phone battery before I could finish all the photos, had to go home and get a battery to recharge and drive back before I could officially return the truck. I truly fucking hate the send photos of everything return system you have got going. Get real. Here is an idea: I tell you the return mileage. You check the next day. Don’t expect me to try to post 5 photos of my dashboard before your system will accept it. How about I tell you there was no accident and you believe in the absence of any evidence otherwise?
STEPHAN L
Rating:
5.0
The whole process was easy and the trailer worked as planned. I will definitely continue to use U-Haul in the future.
DOUGLAS F
Rating:
3.0
Customer did not leave a comment.
MELISA M
Rating:
5.0
I totally recommend this location the guys were very helpful and kind!
ELIZABETH T
Rating:
5.0
Fast friendly service
Elena B
Rating:
4.0
Use the mobile app to access the vehicle. It's convenient and fast.
CHRISTOPHER M
Rating:
3.0
Gas tank should be full and expected full upon return.
Windshield wipers were in poor condition. Ran into rain going over the Grapevine at night and the wipers made things worse.
KENT R
Rating:
4.0
Customer did not leave a comment.
SHANNON J
Rating:
5.0
The staff went over and beyond for me and my family. I would highly recommend this location.
DOUGLAS H
Rating:
3.0
I was a new renter for this cargo trailer and while everything worked out, I think there could have been a general checklist for people renting. A couple of examples... 1) While the trailer was connected to my electrical unit, I realized it pulled out before leaving the lot and had to ask for an extension for the electrical after I was already cleared to leave the lot. This could be a major safety concern and while the team checked my electrical, this could have had a bad result if I hadn't seen the issue myself. 2) The empty trailer is very noisy and caused me a lot of concern. After I got the trailer to our packing location, I read through all the paperwork and saw that the hitch needs to be tightly connected to the ball and I could shake the ball/hitch and was concerned. I drove back to the location to have someone check the safety, which took another hour out of my day. The team did explain the empty trailer and noise was to be expected, so I drove back to pack with some assurance that could have been shared the first time around.
I have to say that the check in process was superb and the team here works very hard and I didn't have to wait a long time for service or coming back to ask questions. I am just sharing some feedback to help improve service and safety for everyone.
Thank You!
KEVIN B
Rating:
5.0
Staff were fast and efficient! They connected and disconnected the trailer perfectly and safely!
ANDREA R
Rating:
1.0
Limited option for dolly, i had to rent appliance dolly to move couple boxes.
HUSEYIN G
Rating:
5.0
Customer did not leave a comment.
SARA A
Rating:
5.0
Customer did not leave a comment.
PHILIPPE B
Rating:
3.0
The display truck was clean. The truck I received was dirty. I asked for a clean truck and was told they are all dirty.
KATY S
Rating:
5.0
Customer did not leave a comment.
VIRGINIA L
Rating:
5.0
The level of customer care and accommodations the team at the Midway location is second to none. The are fair and understand that reservations do not always as predicted. They were understanding when I had to extend my rental and the offered alternatives to help me finish out my rental.
TYLER M
Rating:
5.0
Midway staff makes sure the equipment and customer is safe.
ALLAN M
Rating:
5.0
Customer did not leave a comment.
PEDRO O
Rating:
5.0
Customer did not leave a comment.
SEAN F
Rating:
2.0
they build my credit card that I received threatening notices from the credit department that I am overdue on my bill.... I paid it as I always do with my credit card
I don't like receiving threats for something I've already taken care of. This is the first time and I've used u-Haul many times I hope this does not happen again
CHARLES A
Rating:
5.0
Customer did not leave a comment.
ROBERT G
Rating:
5.0
The 20 ft truck I reserved over a month out, was not available at my original location. I was then sent to Point Loma where they did not have one when I arrived, saying my truck had not returned. The gentleman at the counter was polite and very helpful. Due to people waiting on me on the Sunday to help load, I had to take a 26 ft truck F650 Ford that rode rougher and took more gas. I literally could not drive over 50 mph on the Phoenix Hwy 303 bypass because the vehicle bucked so much that I was bouncing out of my seat. I have driven this route many times in other vehicles and never experienced that. It came down to the stiffer suspension and possibly the way the concrete is poured on the northern portion of the 303, because I noticed a similar experience on interstate 40 concrete in Oklahoma City. But I know the 20ft E450 Ford does not handle like that.
JAMES H
Rating:
4.0
I live in tehachapi california in my opinion there is to many UHAUL locations in that town? I like UHAUL but one location would be better.
LARRY N
Rating:
4.0
Customer did not leave a comment.
ERNEST A
Rating:
4.0
Customer did not leave a comment.
JAMES L
Rating:
5.0
Customer did not leave a comment.
FARRELL S
Rating:
4.0
Customer did not leave a comment.
ANNAVELLE K
Rating:
4.0
Customer did not leave a comment.
Marc N
Rating:
5.0
Customer did not leave a comment.
TIMOTHY A
Rating:
4.0
The staff was accommodating, knowledgeable and very helpful even though they were apparently busy.
Great Job & Thank you
Bill M
WILLIAM M
|
Overall Experience
Rating:
5.0
Great serviced
JOSEPH C
Rating:
5.0
Customer did not leave a comment.
TURNER J
Rating:
5.0
Customer did not leave a comment.
ADA V
|
Overall Experience
Rating:
1.0
Vehicle had the fuel tank barely above empty with less than 25 miles available range. Requested a different vehicle. Although there appeared to be multiple similar vehicles on the lot, the request was denied.
Poor customer service and attention to customer satisfaction.
EUGENE C
Rating:
4.0
all good
MARCO V
Rating:
4.0
Customer did not leave a comment.
Claudio P
Rating:
4.0
Customer did not leave a comment.
TAMIKA G
Rating:
4.0
Customer did not leave a comment.
SHANNON J
Rating:
5.0
Customer did not leave a comment.
Leonard H
Rating:
5.0
The tire s were no good split down the middle on me 120miles from my destination in the middle of know where. Was a very stressful trip already, then to add to it a faulty trailer was over the top. Should of been a refund, but nothing was even offered.. we've after i explained the drama from there trailer.. won't be using again unless there is some sort of reimbursementor credit.
William purden.
WILLIAM P
Rating:
5.0
Customer did not leave a comment.
MICHEL H
Rating:
4.0
When dealing with employees it was a great experience. When forced to use the App it was the worst and a total waste of time.
DENNIS S
Rating:
5.0
It was good hours and easy check in and exit. Counter guy was fast to process docs and professional.
DUYEN N
Rating:
5.0
Customer did not leave a comment.
PHILIP R
Rating:
5.0
Customer did not leave a comment.
ADAN M
Rating:
5.0
Customer did not leave a comment.
JULIE P
Rating:
3.0
Customer did not leave a comment.
KRISTI B
Rating:
3.0
Everyone who works there is extremely pleasant! It’s just that they seem understaffed when more than two people are in line and it’s wicked slow.
Again, please know that the staff are wonderful and do a fantastic job handling the stress.
Nathaniel B
Rating:
2.0
My mobile rental was not raady so I had to wait in an unsafe area for staff to arrive (I ubered there). The staff could care less that they forgot to stage the uhaul for Mobile pickup. My gired movers were made to wait 30 minutes for my late arrival.
Then when the gas was wrong I approached Johnathan and he was rude and not helpful.
When I returned the female was friendly and helpful but the male (who check.me in) was short with me and unhelpful.
JEANINE P
Rating:
1.0
This was a Saturday morning. I had a reserved 10:00 a.m. pickup. I arrived at the store 9:55 a.m. there were about 10 people ahead of me in line and only one person working and I waited 59 minutes to get to the counter and get my check out. Look at the time I got my truck it was 10:54 59 minutes later and that is completely unacceptable. It delayed my entire move. I had to pay my moving helpers for an additional hour which cost me approximately $100 and is completely like unacceptable to treat your customers this way and inconvenience them in this fashion.
Christopher M
Rating:
4.0
Customer did not leave a comment.
SHANNON J
Rating:
3.0
Customer did not leave a comment.
Xammara M
Rating:
5.0
Staff were all super helpful!
Meredith J
|
Online Move In
Rating:
5.0
The front desk staff and yard team were always helpful.
Ryder H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RICHARD A
|
Overall Experience
Rating:
4.0
I am just not in need of storage at this time.
richard t
|
Overall Experience
Rating:
5.0
The staff was very professional, helpful and understanding. 10/10 experience with this location.
Jennifer J
|
Overall Experience
Rating:
5.0
Great staff and good experience storing here. But I did not care for the 2nd floor access. Next time I will book a ground floor unit. Thanks!
JAMES D
|
Overall Experience
Rating:
4.0
I liked the convenience of having an accessible storage and the guys were helpful.
nicasio a
|
Overall Experience
Rating:
5.0
Everyone was helpful and courteous. The facility is very clean and would recommend it to a friend.
james p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angella B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ERIN Z
|
Overall Experience
Rating:
4.0
Thank you for your fine service.
John F
|
Overall Experience
Rating:
5.0
Thank you for everything!
Michelle B
|
Overall Experience
Rating:
5.0
Great environment to move all your stuff and storage it all in one place.
Sammy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPH W
|
First Impressions
Rating:
4.0
Great location and convenient, super nice staff who I will miss, but the rent gets increased every 6 months. The space was rather small and I could not justify the price. So, I had to make other arrangements. Sad to leave.
Lisa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richelle P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John E
|
Overall Experience
Rating:
5.0
The manager Rick was very helpful.
R &
|
First Impressions
Rating:
5.0
Smooth!
jonathan g
|
First Impressions
Rating:
5.0
Thank you
Bernadette D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARK L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samatha J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Polly B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOSE M
|
First Impressions
Rating:
5.0
I had a storage unit there for four years. There was never a problem everyone there is amazing.
MICHAEL S
|
Overall Experience
Rating:
5.0
The gentle men who helped me were very nice professional and took care of me in a timely fashion and gave me the best customer service I could have ever asked for!!! Thanks U-HaiL.
Sandra b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lynda G
|
Overall Experience
Rating:
5.0
Always clean
LORI D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael M
|
Overall Experience
Rating:
5.0
The staff is always super helpful and understanding of situations. Had a great experience getting help with the storage unit. Everything went really smoothly and the staff was able to help me with the month special. Great guys working there.
Dakota G
|
First Impressions
Rating:
5.0
I tried to call and speak with Rick whom kept calling me but when I would return his call with the number her provided ok n my voicemail was wrong. And I had to relocate to another state but could not utilize my app. I'm so no longer need my rental
Angela G
|
Overall Experience
Rating:
5.0
Whenever I needed assistance, anyone I asked helped me . The place and staff are great.
DORIS H
|
Overall Experience
Rating:
2.0
Person helping in the office made several mistakes and cost me a lot of time.
Alma V
|
First Impressions
Rating:
5.0
Lots of help! Very nice staff!
Cassie H
|
First Impressions
Rating:
1.0
To begin with, the exorbitant fee of $165 per month for the smallest storage locker is outrageous. Moreover, the lack of assistance on-site adds to the frustration, and I found myself in a predicament when I got trapped in the parking lot due to a poorly placed truck. In addition, I opted for a Ubox rental, where the reservation process involves specifying both pick-up and drop-off locations. However, the initial quote only covers pick-up and storage, conveniently omitting the drop-off fee. This deceptive practice led to my moving cost doubling unexpectedly. This misleading approach is especially disheartening given the already significant expenses associated with moving. The situation worsens as they establish a separate reservation using the card details from the original reservation and automatically charge it. Opting for a local moving company seems like a more reliable choice compared to falling victim to the practices of these unscrupulous corporate entities.
Mikaela W
|
Overall Experience
Rating:
2.0
In the past, office staff at Point Loma Uhaul were very grumpy with my son Jacob who desperately needed to access storage but was often denied without paying an extra $20, even though my auto draft payment went through each month for $125 for a teeny tiny unit I have moved my items to a much larger unit at a different company for $100 per month. It is also climate controlled. Will never store with U-Haul again.
GINA M
|
Overall Experience
Rating:
3.0
+ very expensive for the tiniest unit,
++ at move out I was denied -prorate- customary for this industry and I want my money back for the days I haven t used the unit
+++ and I was asked do u want to keep the 'lock' which apparently I paid for too .. instead of that heavy lock I could have brought my own
ani z
|
Overall Experience
Rating:
5.0
Very friendly Employees
Thank you👍👍
Evelyn S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Serrenia S
|
Overall Experience
Rating:
5.0
Great service!
Jeremy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Creighton A
|
First Impressions
Rating:
5.0
Very nice
Robert W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Devon C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James T
|
Overall Experience
Rating:
3.0
While over the phone I asked if there was a storage room as a big as the 10 ft truck and was told yes. To my surprise when opening the storage it was not as big. Luckily I was able to put most of my items in with great difficulty.
Baltazar M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lynda G
|
First Impressions
Rating:
1.0
I came months ago with a small balance due. The manager, the dreaded man with a horrible attitude wouldnt let me pay in full and cut my own lock. I could not afford the locksmith at the time and since the bill doubled. Now i was left with a $945 bill which i could not pay, had to settle and only by the support of Rick was able to keep my moms belongings. I have paid over $5500 in bills to this uhaul and was treated so poorly im left with a negative impression about this facility and can never use uhaul again. I was told i could remove the items by 10pm. The same dreaded man came back ,with a dog , smelling like marajuana telling me i had to be out by 8:30 or "as soon as he felt like it". The same man doubled my bill and completely ruined my understanding of customer support. If anyone pays for a unit for 5 years, balance ready in hand, i think they deserve the support to fix the situation right then. This man was horrible and ended up costing uhaul an immediate payment and closing and instead created a long settlement. Nobody benefited from his horrible customer service skills and he should be fired immediately. How many customers has he done this to? I will be following up on this review personally as i have no intention to leave any past dues unpaid. I just want to make sure nobody else has to ever deal with the situation i had. Im so sorry for who ever reads this but i hope it gets back to the dreaded man at the point loma uhaul. He is a disgrace to the local community has no belonging in any managerial role.
Dylan S
|
Overall Experience
Rating:
5.0
I guess you security is broken so I can only access during business hours, but your staff ( John) was fabulous on and beyond, very friendly extremely helpful! Just fix your access gate!
nancy b
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Martin B
|
Online Move In
Rating:
5.0
great staff, the guys were very helpful and accommodating!
Joseph L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Angel G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tara d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATALIE L
|
Overall Experience
Rating:
4.0
Alan, John were amazing
Bernadette D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
NATALIE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael K
|
First Impressions
Rating:
4.0
The teams at both pick band drop off were beyond excellent. Friendly, kind. The Santa Clarita location was clean. The person signing up up was so great. Her crew not so much. Seems she was doing everything. I would hire her, but not the crew...stand around do least amount of work impression.
The San diego drop off Point Loma crew were so great, I mean excellent! Greeted with smile, beyond helpful. I would hire them, they were that good...in other words....keep them!
Except for app check in, UHaul on this trip exceeded expectations.
Ken D
|
Online Move In
Rating:
2.0
I can't access my unit. Using the access code it says my account is suspended. I went to the manager Alan who tried to help but there was nothing he could do to help. If there was he would have done it.
Paul C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mike M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jerry N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael K
|
First Impressions
Rating:
5.0
Staff at this location are all very friendly, helpful and knowledgeable.
Karen K
|
Overall Experience
Rating:
5.0
Amazing staff. Very friendly and helpful.
Karen K
|
First Impressions
Rating:
5.0
The staff at your midway location were amazing. I was already having a ruff day when I went to rent the uhaul. The staff there were so incredible that they totally turned my mood around. The went above and beyond to accommodate me. They interacted well together and provided some of the best customer service I've r er received in a very long time. Uhaul is lucky to have those two individuals working for there company. I even end ed d up renting a storage at that location because of your staff there.thank you so much. Sincerely whitney costello
Whitney C
|
First Impressions
Rating:
4.0
Very friendly and helpful.
George D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rashanda l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry H
|
First Impressions
Rating:
4.0
Overall a really great experience.
Robin and Jeremy did everything to make sure I was taken care off and found a great spot for my moving out for the trailer.
Dalton was the one really going above by helping position the trailer just right and making sure I didn't have to cross the incoming truck lane.
I would recommend others the facility and going with u-haul as their storage and moving supplies solution.
Andreas B
|
Overall Experience
Rating:
5.0
Robin es muy amable todos los trabajadores son muy respetuosos y amables
Claudia V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANIE O
|
Overall Experience
Rating:
5.0
Very helpful
rashanda l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tom s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tom s
|
First Impressions
Rating:
5.0
Please don’t change a thing.
Michelle B
|
First Impressions
Rating:
3.0
Only 2 members of the staff were helpful and friendly.
The manager was not one of them.
Angela G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lydia m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Salina a
|
Overall Experience
Rating:
5.0
Unfortunately I’m in a wheelchair and getting around the rolling stairs, without a friend with me, was sometimes problematic.
robert b
|
Overall Experience
Rating:
5.0
The entire staff, especially Dalton, was awesome!
Roger K
|
First Impressions
Rating:
5.0
Everyone was very helpful and professional. Great experience!
Jamie M
|
Overall Experience
Rating:
4.0
Everything was fine.
Beverly S
|
Overall Experience
Rating:
5.0
The girl that took care of me was so nice and helpful.
Norma T
|
First Impressions
Rating:
4.0
These guys were great all around. Fast friendly service.
JAMES K
|
Overall Experience
Rating:
4.0
Wish there was a dedicated driveway entrance off sports arena blvd seams the trailers randomly block one of the two entrances. Parking spots by the storage units are small
DAVID H
|
Overall Experience
Rating:
5.0
Very friendly service and easy!
Carol F
|
First Impressions
Rating:
4.0
Great experience with a very good staff of employees.
Fred M
|
Overall Experience
Rating:
5.0
Storage Areas are very clear, good lighting. Staff very friendly and helpful.
My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.
Joseph J
|
First Impressions
Rating:
5.0
The checkout process was efficient. The office was busy but Dillon did a great job of greeting me & letting me know he would be right with me. Nico checked me out of my unit and was great also!
Amber H
|
Overall Experience
Rating:
5.0
The employees provide excellent service. They went above and beyond what was necessary to help me. I’m so grateful for them!
Courtney N
|
Overall Experience
Rating:
5.0
Everyone was so helpful and friendly. Checking in for my storage unit was efficient. Top notch customer service. Nico was great!
Amber H
|
First Impressions
Rating:
5.0
Moving to CA from TN has been extremely stressful and overwhelming, thank you for making this process quick and easy!!
Caitlin D
|
First Impressions
Rating:
5.0
Great staff....thank you
Gregory B
|
Overall Experience
Rating:
2.0
Staff was very helpful but very under-manned. Ended waiting to be helped for 50 minutes. You should send more workers to this location...
crystal a
|
Reservation
Rating:
5.0
We had a very good experience here, the facility felt safe and clean, all of the employees who we encountered were great.
Samela S
|
Overall Experience
Rating:
1.0
Horrible customer service.
MICHAEL M
|
Reservation
Rating:
3.0
I was charged for an extra day with my trailer when I had brought it back 3 days early. I called four times trying to get reimbursed, each time I told that the manager would contact me. He never did.
Molly L
|
Overall Experience
Rating:
1.0
Absolutely terrible I was being charged for whole other month after I had canceled. I live 2 states away. Only person who helped me called me directly to fix the problem and properly close out my unit
Johnathan M
|
Overall Experience
Rating:
1.0
staff was unhelpful,slow and agitated. will never use again. Guy with beard seemed to enjoy being mean.