Customer Reviews for U-Haul Moving & Storage of Point Loma

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Customer did not leave a comment.

Things started out alittle rough. But the employee made every possible effort to get me the rental I needed. No complaints. Thank you

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Customer did not leave a comment.

Customer did not leave a comment.

Your equipment and your staff are top notch I've been to this location twice in the last month and really helped me out during a challenging time.

Customer did not leave a comment.

Great customer service! Very friendly and helpful! Outstanding!!

Check in was horrible. I had everything filled out online before my arrival through the app. Still had to wail inline for 45 minutes only for the associate to ask me the questions I had already answered on the app. When I made my reservation I made it for 8 AM but was told I had to pick it up at 10 even though the location opened at 7. If everything is filled out on the app you should be able to show the reservation to an associate in the lot, hook up the trailer and drive away. It should take 10 minutes tops. From the time I got to the location till I drove off was 1 hour. I needed a 1 day rental and only had the trailer in my possession for 24 hours but had to pay for 3 days.

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Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Staff was fast and friendly. Great job.

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This location is outstanding! I value good customer service and this location exceeds my expectations.

The experience of the online check in was not as seamless as the video made it seem. The workers at the location were not helpful in assisting us with the check in, and there was confusion about where the keys were located at and whether or not the truck was actually cleaned/prepped for me.

Customer did not leave a comment.

Customer did not leave a comment.

Great service the online app made it easy too. Great trucks and equipment made moving easy. Thank you.

The process was great. I appreciated the extras that were offered to me. Everyone was friendly and professional. Thanks , Barbara

Very easy return.

After the first 10 or 15 miles then begin charging milage

Great customer service. Likeable guys working there

Apply the certificate discount code given to me by uhaul and listed on the contract toward the purchase total as intended.

Everything was good for the most part. The staff was very friendly and knowledgeable. The truck I rented had an issue where when I slowed down, the engine would automatically rev up to 4,000 - 4,500 rpms. It did this a few times, but it was noticeable since it sounded like the engine was getting ready to blow out. I spoke about this with the person who checked-in the equipment when I was finished, so hopefully it has been documented and will be fixed.

The woman at the counter who organized everything was great! Friendly, helpful, and knowledgeable.

The point Loma Uhaul has been our go to for all of our moves and our kids!! Everyone is helpful friendly and we have never had a problem picking up or dropping off our truck even after hours Great facility 5 stars

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I should have opened the bed of truck because it had not been swept out. Otherwise my experience was very good

The van still had cigarette butts and trash in it.

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none

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Customer did not leave a comment.

The person working the truck pull up service gave away my assigned and reserved truck to another person causing me to go back in line and wait for another 30 min, waiting for another truck and the delay caused me to miss my mover appointment. I am sure he did it to be helpful to the people who got my truck which were highly confused and needed a lot of coaching. It was just bad timing on my part not padding my schedule with the movers.

Just keep up the good job and the good customer service .

Service was friendly. App was not easy to complete in a hurry and the vehicle I received had to be changed out because the battery was dead. I spent 30 mins using the contact less application and car was not operable.

Customer did not leave a comment.

Truck was dirty outside and inside the cargo area. Auto transport license plate was falling off. When I made the appointment I told them I wanted to drop off the auto transport in Houston. They still charged me the full price to take it to Florida. I had trouble the entire trip dropping it off. When I got to Florida they said I owed 2500 for the auto transport dropping off in Houston when they told me in San Diego that I wouldn't be charged extra. This was the worst experience I've ever had moving.

The process was quick and smooth so I have no comments that would help them to improve.

Amazing job! Gonna miss you guys now that we moved

Friendly, efficient service!

FAst service is appreciated

All the employees are polite, attentive,prompt and operate with the utmost professionalism. I've used the midway u haul many times and have experienced nothing but fantastic service.

Customer did not leave a comment.

Absolutely fantastic customer service from beginning to end. Thanks so much for making my moving so easy. You guys are awesome.

Service was great, staff was extremely helpful.

Customer did not leave a comment.

Your Service is wonderful, since the "Moving Companies" are overcharging so much, for small moves, and U-Haul is not. U-Haul helped me solve this problem affordably, with both truck, and labor. Thank you.

Keep up the good work, the associates with whom I dealt at pick-up and drop-off were great, professional and friendly. See ya next time!

Customer did not leave a comment.

Over all the truck performed well. However more attention needs to paid to the tread wear of the tires.

Customer service was amazing. Friendly and thorough. It took 3 trailers before we got the right one that was ready to go. The previous 2 trailers had issues. Glad we found out before we got too far.

Customer did not leave a comment.

Your agents at the Uhaul are the best customer assistant people that are Pleasant an great people working in midway area also the 430pm personal who was understanding thank you an i will be coming to your place again an telling friends that too Thank you guys

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Great experience. Staff is friendly and helpful. Thank you.

These guys in the drop-off were amazing. Knew their program and extremely helpful. Point Loma U-Haul rocks!

Be completely up front with pricing. The representative needs to tell you the in town fees and one ways fee (which he did). However I was not told if I switched from in town rates to one way rates at the random drop off location. That I would t be the quoted amount from the pick up location. Anthony (my rep) $230 in town $1,000 one way to Virginia. I get to Virginia and decide I don't want to drag the trailer back. Drop off location quotes $3300. That is insane. Moral of what I am trying to say, don't let the customer leave without telling that the quote price will not be the same at a “wrong drop of location”. Anthony could have told me these quotes would only be for the store and could be drastically higher. U-Haul, you've been good to me over the years, but this really messed up my trip and left a sour taste. Not happy at all.

Customer did not leave a comment.

Cigarette ash remained in ash tray. Smelled badly of cigarettes. Helpful staff

Everything was clear and well explained.

The only issue was truck would no turn off the air conditioning. It stayed on blowing air. But this is just more annoying than anything. Did not really matter.

mobil checkin too a long time.

I reserved a trailer online, even got extra insurance, paid with a credit card, checked in, uploaded my license all a day before pick up. When I arrived to pick up a trailer, I still had to wait in line in the office. Totally inefficient. The staff outside should be able to look up my confirmed reservation electronically with a u-haul provided mobile device, see that I've paid and checked in. One technician said she had to use her own phone for use at work on the U-haul lot. All they should do is hook me up, take their pics for condition and send me on my way. The staff even tried to hook up a 4x6 trailer when I told him I've reserved and paid for a 5x9 ramp trailer. Slowest service compared to the Chula Vista location I normally go to. Chula Vista communicates from the desk to the outside staff via phone instead of waiting for them to walk back in the office. This branch does not. While the staff is friendly, U-Haul either needs to train them better or give them better equipment / capability to service clients outside in the lot especially when the customer uses the reservation / payment and check in procedures online ahead of time so we can pick up our equipment and be on our way in the shortest amount of time so we don't have to wait inside a non-airconditioned office in a COVID environment. P.S. You have plexiglass to separate staff from customers but no one cleans the keypads and the pens after repeated use by customers. Also, the office is dusty and dirty, needs a good cleaning, bathroom too.

Staff was professional and safe unhooking the cargo trailer.

U-haul has an app they now require you to use to check in and out your vehicle. This basically makes the customer do all the work, but of course they still charge you the same amount. The app constantly hangs and doesn't work, making the process impossible to complete.

Really nice guys that checked in my equipment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

I pre-paid, filled out all my forms, etc. Still took 30 minutes to get underway. Also, the demand for a second phone number is bunk. It's because of COVID? Please.

Update damage pictures on vehicles

Easy access to freeway. But someone dropped the ball by not letting me know to pick up the uHaul at this location. Originally, I rented at one location and when I went to that location they referred me to Midway. Also, after I already took off in the uHaul I got a call to pick up a dolly from a different location. Very inconvenient and I ended up paying for the dolly I never used

The staff is great . I have a staging co. So I use uhaul every week .

I followed the self check out to the tee and as I was driving away with the truck I was ordered to stop and give the keys back to an attendant who didn't believe that I had reserved and paid for the truck even after showing him the receipt on my phone. After another 15 minutes of waiting he let me drive the truck again. Upon returning the truck during operating hours a few hours later, another attendant supposedly checked the vehicle in and told me I would get an email receipt. Checking back 2 days later the truck was apparently still not checked in and after calling and waiting and getting another call back, it has finally been checked back in where I dropped it off 2 days ago! What is wrong with this place? Every time I rent here there is some issue that makes it very difficult to get or return the truck. I have rented a pick up at least 20 times over the last 3 years from Uhaul. This place needs a better system.

First and foremost my return location closed early which I was surprised by but I considered that it was a possibility because it was the eve of Christmas Eve. I did call your 1-800 number The individual was very helpful she saved the day. I had to return my trailer to another location in San Diego. And when I arrived it was as if I had walked into a location of the walking Dead. no one came to help me no one came to greet me I stood in front of my car for 15 minutes. Finally I went up to a person with a U-Haul insignia shirt on and asked them if they could help me. And one of them simply walked away into an office. So I asked another one if they could help me. Please understand that your support person from your 1-800 number had already sent them a message telling them that I would be arriving and to expect me. Finally when I did grab one of the associates on the lot they looked at me with a very negative mark on their face and ask me. Why was I there? when it was very obvious I had a trailer connected to the back of my car. I inform them that I was there to drop off my trailer and my response again was rude. Finally I told him that they should have been informed that I was dropping off my trailer. The confused individual finally agreed to remove my trailer. After that happened there was no, "thank you" there was no "have a nice day" no "Merry Christmas." It was as if they were oblivious to the fact that they were a U-Haul location at all. It was the worst possible return experience I've ever had with U-Haul and I have used your company over the years 15 or 20 times. This was at your midway location off of sports arena boulevard in San Diego.

Nice, new truck. Quick service. No hassle.

I was double charged for the truck I rented. I returned it the very next day and they say I did not return it for three days and charged me $306 versus the $147 bill that the receiving clerk quoted me as I returned the equipment. She asked if I wanted my receipt emailed I said yes and I never received anything except for a double charge on my Bank of America account. Call me at 925-872-0695

Fast and efficient!

I reserved a dolly and truck on 12/8/2020 for a move on 1/2/2021. I checked in online and upon arrival on 1/2/2021 they told me they were all out of dollies. They did not remove the dolly charge from my total and I had to drive 25 miles total out of the way to go reserve a dolly for $50 for the day. Uhaul then charged me the extra 25 miles. Very upset with my experience.

Customer did not leave a comment.

I requested a dolly and there wasn't one available the following day due to mass moving which was a bummer but everything else was great. The people were great, But how does a several billion dollar company not have enough dollys or be able to meet the renters request with a third party?

Lynn & Dalton are the best.

Customer did not leave a comment.

first when I originally ordered, I wanted a 15 foot truck with a ramp, as I was loading restaurant equipment. I ordered it 11 days before I needed it. I was called the day before and told that no one in the area had a fifteen foot or bigger truck so I would have to take a smaller truck. I was not told at the time it would not have a ramp. When I picked up the little ten foot truck, the outside was filthy, I guess you don't wash them at all. The inside was okay, however the radio had some time of junk on the radio face. Your guarantee isn't worth anything. I was offered no compensation for not having the right truck, and last but not least I needed a furniture dolly and the place I picked up at didn't have any. Right now my opinion of uhaul is very low.

Staff was very helpful and friendly👍🏼

Customer did not leave a comment.

Customer did not leave a comment.

Positive experience but despite reserving a truck online and checking in the day before, it took 20 minutes of waiting and forms before I could actually drive off in the truck.

Customer did not leave a comment.

Customer did not leave a comment.

Great experience under the Covid conditions. Very friendly helpful staff

easier drop off location and getting gas was hard. location was rough and tough.

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Customer did not leave a comment.

Customer did not leave a comment.