Customer Reviews for U-Haul Moving & Storage of Port Morris

3039 reviews

780 E 138th St   Bronx, NY 10454
(Off Bruckner Blv)

(718) 993-0022

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri-Sat: 7 am - 8 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(718) 993-0022

780 E 138th St
Bronx, NY 10454
(Off Bruckner Blv)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri-Sat: 7 am - 8 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Equipment was not in vehicle when picked up … and cashier kinda rude when i asked where do i get the equipment i rented.

Kevin R. 
Rating:
3.0

Customer did not leave a comment.

Vivian S. 
Rating:
5.0

Customer did not leave a comment.

Tommie M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
3.0

My opinion is you'll need to include the dolly's in that package with the truck because body has that kind of equipment and I think that will be good if it come with the truck.

Silena A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Everything was excellent the people were very kind a car equipment U-Haul was clean and they trucks was up to date I would recommend this to all my friends

Darrell T. 
Rating:
5.0

George and Eddie were a great help when I hit some issues with trailer rental. They provided kind and professional help. Thank you!

Karen K. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilberto M. 
Rating:
4.0

Customer did not leave a comment.

Tiwana R. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
4.0

Customer did not leave a comment.

Tamika A. 
Rating:
5.0

Customer did not leave a comment.

Zina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ziggy L. 
Rating:
1.0

My name is Carmelo Perez I've rented several times never had a problem with anyone at any of your facility's or ya service it's allways been great but recently I went to rent and got into an ultercation Nd I let it go but it's been bothering me more Nd more today Nd I live right by the uhaul so it actually bothering me a lot Nd ide like to explain exactly what happen but would rather speak with someone my name is Carmelo Perez my cell is 9294667264 basically the rep that works there called Luis is very disrespectful and unprofessional and ide like him to apologize for his actions because how I spoke to him and how he spoke to me was completely uncalled for he even told me shut up I'm not talking to you Nd denied helping me that his coworker had to complete the rental for him to avoid escalation cause honestly I was upset pls contact me ty

Carmelo P. 
Rating:
4.0

They are doing there best.

Bryant H. 
Rating:
5.0

Dee and George are amazingly knowledgeable helpful they both deserve raises

chanine s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

Aracelys F. 
Rating:
5.0

Awesome customer service....

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Valdrin L. 
Rating:
5.0

Customer did not leave a comment.

Cassandra A.  |  First Impressions 
Rating:
5.0

I had my storage room at this facility for 16 years. I'm glad I chose this location. Always clean and the staff was ALWAYS helpful and pleasant!

CATHERINE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dayvon b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maribel H. 
Rating:
5.0

This was an old truck and it has its faults the keys kept jamming ignition seat safety belt out of whack s e a t broken cover broken

Edwin M. 
Rating:
5.0

Excelent

Jarol F. 
Rating:
5.0

Everything was Excellent

Esther S. 
Rating:
5.0

Customer did not leave a comment.

Herman M. 
Rating:
5.0

Customer did not leave a comment.

Troy J. 
Rating:
3.0

I would mot recommend because the employee that was there was very unethical.

Aixa S. 
Rating:
3.0

Customer did not leave a comment.

SHAMEQUE F. 
Rating:
5.0

The young lady that helped us on Sunday was polite and very helpful didn't give us a hard time. She attended to us so fast and our experience with her was relaxing. When a person needs to move you already have enough concerns and need to feel relaxed when renting a van truck or what ever. She was so amazing and truly appreciate that she was well trained.She was a lovely person she attended to us so fast it was amazing. We have rented before from your company as long as you have people like her working for you your company will have great ratings.Thank you once again so don't remember her name but she was lovely person.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Savion W. 
Rating:
4.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Great customer service

Carmen C. 
Rating:
5.0

Customer did not leave a comment.

Jean A. 
Rating:
5.0

Fast and courteousy and very professional, will recommend

Candido E. 
Rating:
5.0

Customer did not leave a comment.

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

Teanna T. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Troy L. 
Rating:
5.0

Needed storage unit when COVID hit and I had to take my kid out of Columbia March of 2020. The staff was helpful in chortle right size storage unit and the building and unit easy to access.

Tracey D.  |  Overall Experience 
Rating:
5.0

The lady at front desk that attended me was very pleasant and helpful.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

LUISREYNALDO C. 
Rating:
2.0

Park the truck on flat ground so the gas is at the right spot on the dash, plus rude customer service

Jose N. 
Rating:
5.0

Will definitely come again!

Elsie A. 
Rating:
4.0

Customer did not leave a comment.

Edgar O. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Rhonette A. 
Rating:
3.0

Customer did not leave a comment.

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

Ululy M. 
Rating:
5.0

Easier access w/ use of lockbox! Neither I nor two others were able to get into our lock boxes and also the system was down for most of tge weekend.,We weren't able to connect w/ anyone to inform them thst we needed an extra hour on Saturday and therefore had to keep the truck for another day. While an apology was good, a di$ count would certainly have been a good gesture.( don't suppose that it can still be done?!( our Organization rented the van to travel to NJ & CT to p/ u items for our beloved country of St Cincent which has had its volcano erupting since April 9th. Any help will do. Thanks, Stanley Morris, Sports Ambassador: SVG

Stanley M. 
Rating:
5.0

To reduce time spent during the process. If someone else can help while there is a queue

Francis K. 
Rating:
5.0

Customer did not leave a comment.

Abdoul K. 
Rating:
1.0

I had to cancel my credit card because no matter how many times I proved the bill, they kept charging my card even after they acknowledged I was right

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Angel V. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
4.0

Customer did not leave a comment.

Arsenio C. 
Rating:
3.0

I was given a truck with the check engine light on and the gas needle on empty.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

No need to improve

Eugenio T. 
Rating:
2.0

They forgot to give me the moving Dolly and it was too far to come back. The 24/7 drop off was a little confusing resulting in my going over time and being charged an extra hour.

Jelissa T. 
Rating:
4.0

Customer did not leave a comment.

Edilberto O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VESHA W. 
Rating:
3.0

It is possibly my fault as I am used to a quicker moving service and my better option was likely to "move in online" and not have to deal with the counter sign up and its lack of efficiency.

Angelo D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohammed S. 
Rating:
3.0

One more person so the rental wait became less

Jesus S. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
2.0

Customer did not leave a comment.

Ircamia V. 
Rating:
5.0

Customer did not leave a comment.

Stephan M. 
Rating:
5.0

Customer did not leave a comment.

Javier L. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

la senorita que me atendio fue amable conmigo

Elba C.  |  First Impressions 
Rating:
5.0

Such an easy transaction

Roberto P. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

April H. 
Rating:
5.0

Customer did not leave a comment.

Leonel H. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Albaro C. 
Rating:
5.0

Customer did not leave a comment.

Olmedo A. 
Rating:
4.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bakore G. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
1.0

The man who was helping me was disrespectful and unfriendly

Mamadou L. 
Rating:
5.0

Quick,efficient and flawless service .

Amadu H. 
Rating:
5.0

Great customer service

Hedna R. 
Rating:
4.0

All good and the 1 at the that took care of me was a cutie

Steven D. 
Rating:
5.0

Customer did not leave a comment.

KONSTANTINE T.  |  Overall Experience 
Rating:
5.0

Thanks q

Rolando S. 
Rating:
4.0

I had to figure out how to turn on the lights and still wasn't sure if they were on high beam or parking. Whenever I turned the truck back on it took a few tried because the spark plug light and the oil light would come on and then it would shut off, then I would put the gear stick all the way up a few time before it starts. My place died I couldn't find a USB port in the van, good think my second phone still had some charge, just really bad with the GPS so I got a violation ticket making a wrong turn because the GPS went down and I didn't know where to turn. I don't have a car but I will buy a car charger for the next time. So, other than that, everything else was good, thanks.

Althea C. 
Rating:
4.0

Customer parking

Peter S. 
Rating:
5.0

perhaps letting the customer where exactly to return the vehicles. other than that, the place is great

Angel O. 
Rating:
5.0

This is my second time renting a truck from uhaul and I love it. However, with the first truck, it was clean and people there was nice. This locati N was beyond that except the truck was dirty. I honestly didn't mind it because it was a clean up I do anyways before I use it.

Amjad K. 
Rating:
2.0

I bought my truck at 530my check in was at 6pm and I was charged extra twenty dollar cause everyone was rushing to go home and no one was able to check my truck in not fair and no proper to charge me extra I rent from them regularly so I'm aware of the return policy

Luis H. 
Rating:
5.0

Good experience. God bless you guys.

Selahuddin R. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

Customer did not leave a comment.

Jessica O. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
3.0

The app is very poorly optimized and there are a lot of hidden fees! If uhaul weren't the only one company on the market I would never recommend it.

Antoine B. 
Rating:
5.0

Great

Pedro N. 
Rating:
5.0

Customer did not leave a comment.

Edwin S. 
Rating:
5.0

Staff were very courteous and friendly made my experience a great one

Frankie R. 
Rating:
4.0

My experience was good the workers are doing a great job ,so right now ,i can't think of anything you need to improve, keep up the good work 👍

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

The professional staff very helpful and friendly it was an excellent experience with this branch,

Levi G. 
Rating:
5.0

Customer did not leave a comment.

Melkin R. 
Rating:
4.0

Only comment: There is always a long wait to take care of business because of only one Attendant to accommodate all clients. Otherwise I would rate excellent. Thank You,

DELORIS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriam M.  |  Overall Experience 
Rating:
5.0

Voy regresar ...que pase el cpvid -19.....I will return after a few months ....thankyoi

Jorge V.  |  Overall Experience 
Rating:
5.0

trudy is so helpful! george and edward, the managers, are very helpful and responsive, too. thanks much!

MARGARET b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOLAN S.  |  Overall Experience 
Rating:
3.0

Improve in your customer service and stop being rude and disrespectful to the customer. Manger is great, he listen to my complaints and was helpful. Thank you

Nicholas P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allenkalyn s.  |  Overall Experience 
Rating:
1.0

I lost thousands of dollars worth of items I stored in the Uhaul storage unit due to the neighboring unit illegally storing gasoline. It leaked all over my storage items and I am extremely disappointed and sad considering I am a college student who will have a hard time replacing most of it. Not to mention, I am in dental school and had to store some books and notes that were destroyed. The manager did not respond in a timely manner at all and I had to even send him another email since he never responded to my first one. I understand that he may have been busy, but after I sent my second email to him he responded that he was aware of the incident.. so why not reach out to me or respond if he was aware? I am hoping to get a full reimbursement back. When I went to move my stuff out at night (bc it’s supposed to be 24/7 access) I was saddened to see it wasn’t opened bc the elevator wasn’t working. I would’ve appreciated an email from the storage facility letting everyone know that so I didn’t have to drive all that way just to have it closed. When we went the following day and had to deal with the gasoline all over my stored items, it was unbearably hot and proved that this facility unit is in fact not climate controlled. Overall, terrible experience and I will not be recommending any of my college friends or family to store with Uhaul.

Kaitlin D.  |  Overall Experience 
Rating:
5.0

👍👍👍✌

abdiel r.  |  Overall Experience 
Rating:
5.0

I had my storage for 5+ years. It was always clean and I appreciated that. The staff was always friendly and provided great customer service. The only thing I would change is to have air conditioner in the facility. But because it’s an old building, the cost to install one would be astronomical. Anyway, thank you. My stuff was safe throughout the years.

NANCY P.  |  Overall Experience 
Rating:
5.0

The staff has a positive attitude.

Carlos R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HORTENSIA W.  |  Overall Experience 
Rating:
5.0

Was great, everyone was very helpful. Thank you!!!

Stephanie L.  |  First Impressions 
Rating:
5.0

Customer service friendly and helpful.

Samuel A.  |  Overall Experience 
Rating:
5.0

Thank you for the security of my family and I belongings

Sonia P.  |  Overall Experience 
Rating:
5.0

Some of the workers are good and some of the other workers don’t have a right way of talking to people but I got my point across.

Gino L.  |  Overall Experience 
Rating:
5.0

Excellent service

Gino L.  |  First Impressions 
Rating:
3.0

Price a little high

Tyrone B.  |  First Impressions 
Rating:
5.0

none

YVONNE T.  |  Overall Experience 
Rating:
5.0

The staff members were very helpful and patient.

Tammy M.  |  First Impressions 
Rating:
5.0

This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.

Kyle N.  |  First Impressions 
Rating:
5.0

Very good service

louis r.  |  Overall Experience 
Rating:
5.0

Great staff and people. Easy in and out. After hours drop off is great and very easy. Nice job.

David A.  |  Overall Experience 
Rating:
5.0

Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.

Annette R.  |  First Impressions 
Rating:
5.0

Very good that they did a good job actually work the manager was super thank you thank you you all for your courtesy

Justin M.  |  Overall Experience 
Rating:
5.0

Very clean and organize place

CARLTON L.  |  First Impressions 
Rating:
1.0

Very dissatisfied with the service, had to move to a different unit with better customer service

Daniela C.  |  Overall Experience 
Rating:
5.0

Thank you!

GLADYS V.  |  Overall Experience 
Rating:
4.0

Line too slow early and later in the day. Need to plan for all 3 service isles to be open and staffed when store opens. Everyone very helpful and in good spirits though.

David A.  |  First Impressions 
Rating:
5.0

Great customer service

Graciela S.  |  First Impressions 
Rating:
3.0

Very disappointed as I was led to believe that I would receive a month's free of storage if I rented a trailer from east to west coast... but then was informed differently...

joel g.  |  First Impressions 
Rating:
5.0

The best storage,

HAROLD M.  |  Overall Experience 
Rating:
5.0

People were more helpful than other uhauls I have been to. The close at 7pm is tight, however. The manager Geroge was really accommodating and had good customer service.

MARGARET b.  |  Overall Experience 
Rating:
5.0

None at this time

Kirk M.  |  First Impressions 
Rating:
5.0

Store manager George was very helpful and was training a new employee at the same . I even learned some things too. If I wasn't working at the time I will like to work for him. That's a good boss man.

Neftali G.  |  First Impressions 
Rating:
5.0

I would highly recommend this Uhaul Storage facility. The staff was very welcoming and went above and beyond to help with my storage needs. My belongings were extremely safe and well protected.

Tami N.  |  Overall Experience 
Rating:
4.0

I found the hours too limited

TIMOTHY S.  |  Overall Experience 
Rating:
5.0

great staff very helpful friendly and courteous

JOE D.  |  Overall Experience 
Rating:
1.0

Horrible never again

Julady C.  |  First Impressions 
Rating:
5.0

Good customers service

nilsa p.  |  First Impressions 
Rating:
2.0

I was charged before feb. 30 and then when I called to receive a refund and empty my unit, I was hung up on. I paid an extra month for no reason at all. Broken glass on the 4th floor.

diana m.  |  Overall Experience 
Rating:
4.0

Great place. Would recommend.

NATASHA G.  |  Overall Experience 
Rating:
5.0

Great service the staff were very helpful and attentive

JOE D.  |  First Impressions 
Rating:
5.0

The facility kept my personal belongings and memorabilia safe and secured! I thank the team at PortMorris U haul storage for exceptional service!

Elliot F.  |  Overall Experience 
Rating:
5.0

Staff we very professional

mary m.  |  Overall Experience 
Rating:
4.0

Elysha was very helpful and understanding. Answered all my questions in regards about the facility. The maintenance guy don't know his name was very helpful as well.

Samuel A.  |  First Impressions 
Rating:
4.0

The staff was friendly and helpful. I thank them for all the help they gave me. I'll gladly recommend them.

sharon s.  |  First Impressions 
Rating:
5.0

Great customer service

LASSINA T.  |  First Impressions 
Rating:
5.0

These guys at this location make you feel comfortable and at home. They are very knowledgeable and insightful on every topic concerning storage and truck rentals. Thank you for your professionalism!

CHANCE S.  |  Overall Experience 
Rating:
3.0

Es Bueno pero el precio no muy bueno, el personal me trato bien.

Auri J.  |  Reservation 
Rating:
5.0

Keep up good work.

Louis R.  |  Overall Experience 
Rating:
5.0

Great Service!

Ruben T.  |  Reservation 
Rating:
5.0

Good

anthony t.  |  Reservation 
Rating:
4.0

No comments

Rebecca J.  |  Overall Experience 
Rating:
5.0

All the above added to my comfort but it get pretty hot in the corridors if their was central air you guys would be perfect 👌🏾

John V.  |  Overall Experience 
Rating:
4.0

Muy bien el servicio

pura q.  |  Reservation 
No reviews have been submitted for this location.

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