Customer Reviews for U-Haul Moving & Storage of Port Morris

Rating:

5.0

No complaints at all since the manager then the rest of the employees very polite 👍

Rating:

5.0

🍎😊

Rating:

5.0

i want to thank George an his stuff for a Great job they do ,they are so helpful with me

Rating:

4.0

No complaints

Rating:

5.0

Great customer service. Definitely I will recommended to a friend & myself coming back. Thank you.

Rating:

5.0

Nothing Everything is great

Rating:

3.0

The trailer they have me was old and in horrible condition. The front on the trailer was missing all screw and disconnected from frame. The entire time I had it it made tons of noise and there wasn’t a tight seal on the front so water got into the trailer and my belongings got wet. They need to update there equipment.

Rating:

5.0

I appreciate the service I received.

Rating:

5.0

My Family appreciate the customer services at 780 E 138th Street Bx, NY as they were extremely over the top supportive of what best vehicle to utilize for me, my daughter Sherise move. Thank you.

Rating:

5.0

Good

Rating:

1.0

The 15” truck I received was a very old truck, one of the head lights did not work, the wheel alignment was off. The truck was very unsafe and i was told i could not be compensated.

Rating:

5.0

Staff always goes above and beyond. Always helpful and professional. Preferred rental location.

Rating:

5.0

My rental was working as designed. Cleanest interior & exterior superb. Customer relations no problem, when I returned the rental no issues & returned as was given to me. Thank You!

Rating:

3.0

Employee learn how to speak to the customer very rude

Rating:

1.0

There was a lot of damage done to my belongings loads of moldy and smell of wet mildew. I had to throw away tons on clothes and shoes never worn. I was informed that there was a fire however, I gave them permission to go in my storage unit and was told everything was not damaged and my unit did not need to be switched I just needed to pick up my new keys but, that was not the case. If I knew my things would have been damaged and I had to go through all the trouble of trying of reaching out to the insurance company to get my money back for all the damage I would have picked a different storage unit. This one was close to home and convenient but wasted a lot of my time and then was going to charge me for the amount of garbage of damaged clothes I had to throw into their dumpsters.

Rating:

2.0

I started my belongings here with a very important to me for many years just to find them covered in rat feces when I wanted to move out. When I told him about it I was asked questions like how long was my thing is there and how many times have I used the unit as if that has anything to do with it the rat infestation in the building. I will be filing an insurance claim and will want my $1,000 for compensation because there are things that I lost with that had rodent feces and urine all over them that I cannot replace.

Rating:

1.0

My stuff got sold when I had the money to pay it and I tried I was locked out system. I tried to call and got no answer for hours and days.

Rating:

1.0

Greetings my name is Ms Jewel Parris l Place my fans in your storage as a safe keeping as I move to a smaller place with my sister in 2019. II expected my things to be safe at night. Add that 2 different occasions. I was contacted about my lock's not being on properly and it was open. Which I secured it myself before leaving, after storing the things. Second time they call and said there was some damage to the unit at which time. My daughter and nephew went to the storage. And check everything and change the lock. The third time it was. It was a fire in an upper floor at the U-haul, and it was some damage and needs to be checked at that point one of the managers open up. My unit never got back in contact with me. Never knew what happened they up and refused from the time they had. The firing flood last year never gave me information or the insurance company only to find out on about the 17th of March 2025. After Many phone calls that I received pictures and it was obvious to the eyes that someone obviously burglarized. My unit as I donit's items which is very visible because it's a size of it at the time. Of being store there. We're gone. The bags have been opened shoes. Laptop stains that. We're all over the floor it was obvious that something happened so I'm a dissatisfied customer at this point I trust you w**** as something that I thought to be upstanding and would take care of my property why being Stuart there and that didn't happen? Thank you. And I pray that you'll do better for the next customers.. Ms Jewel Parris.

Rating:

5.0

You’re best service to me, next should be more excellent .

Rating:

1.0

I’ve had for my storage unit for almost 20 yrs and it’s becoming a habit of Uhaul to pass cost on customers everytime this location has a fire. If they took more time monitoring the items being brought in they wouldn’t lose longtime customers

Rating:

5.0

Nothing

Rating:

5.0

Excellent customer service

Rating:

5.0

I am so grateful for the staff that works at U-Haul. They’re located at 138st Bruckner Boulevard they are very helpful with with me

Rating:

5.0

Nothing i always have a good experience 😉 thank you

Rating:

5.0

The truck I had was old, a little beat up and not clean. Driving it at highway speeds was scary because the steering wheel had some play. Maybe it was just this one truck, because in the past their equipment was fine.

Rating:

5.0

Nothing! everything is all good. looking forward to do business with you again,

Rating:

5.0

The outside of the vehicle was somewhat dirty and dusty. The windshield was dirty and when the sun reflected off of the windshield it made difficult to see at times. However, the overall experience was very positive. The staff that I interacted with on the phone in person were courteous and helpful.

Rating:

5.0

Súper amable i profesional todos los empleados

Rating:

5.0

I appreciate everyone for being so patient with me!

Rating:

5.0

Todo estaba en perfecto estado

Rating:

5.0

Great customer service!

Rating:

5.0

Thank you

Rating:

2.0

If some one break you bumper car or you lights in your propriety and you are not responsible for noting , I need think if I’m going to recommend to some one , if your loading zone have a lot risk to beak your car you need and sing or something

Rating:

5.0

Thank you guys for everything

Rating:

5.0

Professioanl staff, easy pick up and drop off, hassel-free experience.

Rating:

5.0

Can you pick me up

Rating:

5.0

The young guy— I think his name is Tyrell— has been helping SO much these past few months. He was always so quick to run around and help me with figuring out how to work the access key code, help me unlock the bathrooms, help me find the dumpster, help move the stairs. This guy is so friendly and so helpful and efficient. Truly the nicest UHaul worker I’ve met ever and please tell him thank you!!

Rating:

5.0

Customer Service was great.

Rating:

3.0

I scheduled a 26-foot truck through the U-Haul phone application. The application stated that the 26-foot truck was guaranteed, or I would receive a $50 credit. When I arrived, the staff was polite, but they refused to rent me the 26-foot truck and kept making excuses. I explained that, according to the application, U-Haul was supposed to give me a discount because they failed to provide the truck I had reserved and guaranteed. However, they dismissed my concerns, stating they would not honor the guarantee. I was ultimately forced to choose another truck that was not part of my original reservation.

Rating:

5.0

Great location right next to a highway exit, very quick service, helpful personal

Rating:

5.0

Every thing good

Rating:

1.0

Within a half hour of picking up the mini open trailer, while traveling on the NJ Turnpike, one of the tires on the trailer had a blowout. The nearest exit was 5 miles away and we had to contact roadside assistance to figure out if they could repair and replace the tire or tow us. The first person I spoke with got disconnected from the call, and didn't call back even though I had already provided him all of the information to identify myself, my location and issue. The second customer service saw the notes but still asked all the same questions. Finally, they got in touch with a tow company, just to learn they didn't have the small tire to come fix it. So a tow came and towed us to another uhaul location, to be told they 1) didn't have the same size trailer and 2) if they gave me anything, I would have to return it back to NJ when I live in NYC because my contract was local. Had to contact the original rental location to get management & corporate involved because the manager at the NJ location wasn't trying to do anything at all. They finally decided to give us a closed small trailer that was one-way that could be returned to my original rental location but that equipment had peeling paint, a stiff latch an⁶d door that was rusted. When we left NYC my original ETA was 4pm. By the time we got back on the road my ETA was 7:30. 3½hours waiting and going back and forth with 2 locations and corporate was more than inconvenient, it was unacceptable.

Rating:

4.0

The truck smelled like marajuana when we received it. Had to endure that awful smell the whole 12 hour ride to my destination.

Rating:

5.0

Very friendly and kind staff very good experience renting at this location, I do suggest that you should equip your trucks with backup cameras

Rating:

4.0

Very knowledgeable staff, and very helpful when I picked up and dropped off the vehicle. Would definitely use this location again.

Rating:

4.0

Thank you for your service.

Rating:

4.0

Clean facility, great customer service, and really nice people in genuine.

Rating:

5.0

They’re friendly and helpful. He reviewed what I had reserved and helped me choose what I really needed.

Rating:

5.0

My visit was very good!

Rating:

5.0

I appreciated the customer service at this location.

Rating:

4.0

Customer service was good enough but the products they rented me was in bad condition

Rating:

5.0

Great customer service and friendly! This location has always gone above and beyond to help me every time I rented from the front desk to those outside.

Rating:

3.0

The storage unit was infested with mice droppings. The dumpster fee was over priced and based on what the manager thought was appropriate from a picture not from actually looking at the storage unit, measurement of size or actual weight.

Rating:

5.0

Both the inside representative and the gentleman who assisted with the trailer, were polite, professional and personable.

Rating:

5.0

They the best

Rating:

5.0

Great storage experience George and his staff are professional and courteous,would highly reccomend

Rating:

5.0

There is Nothing you can do to improve, the rental went smoothly and the return was just as smooth! Thank You!

Rating:

5.0

Como cliente quede muy satisfecho muy buen servicio y excelente atención al cliente y el mantenimiento del vehículo muy bien gracias por todo gracias

Rating:

5.0

😁😁😁😁

Rating:

5.0

Excellent not more to say Thanks

Rating:

3.0

Improving customer service

Rating:

5.0

George, the manager, and the staff are very, very helpful.

Rating:

4.0

For your smaller storage lockers that are situated above other lockers that are under ceilings should be maintained a little better. The dust and bedree falls into the lockers. Maybe a make-shift cover or tarp to protect stored items, that would be bring your rating level higher, everything else so far so Good. Thanks.

Rating:

5.0

STAFF WAS SO NICE AND FRIENDLY! Super down to earth people and I couldn’t have asked for better people to help me with everything. Truly the greatest staff I’ve interacted with at a UHaul business! They all deserve a raise

Rating:

3.0

Small rodent issue other than that service was great ..

Rating:

1.0

Horrible. And im going online to other pages to give it a 1 star and to complain some more. My item were put in a unit for only 2 weeks and was thrown out by uhaul insurance and are now denying me repayment. Lost thousands of dollars in 2 weeks because uhaul couldnt keep their units safe. HORRIBLE !!!!!!!

Rating:

5.0

Great Service

Rating:

4.0

I've rented here for 3 years and plan on returning next year.

Rating:

5.0

Thankyou, For Your Service.

Rating:

5.0

Great location and great service

Rating:

4.0

This is my third year. No more to say.

Rating:

4.0

So hot so hot so hot.. might not be there too long very uncomfortable

Rating:

5.0

The staff at Port Morris was professional and extremely helpful! They were also very friendly. I highly recommend them for trucks and storage!

Rating:

5.0

Great staff and thankful for the operating hours since I could only come after 6pm.

Rating:

4.0

thanks

Rating:

4.0

The facility is great. Well-lit, safe, convenient and affordable. The staff was always friendly and informative. Only this is that my unit had rats, and roaches and a lot of dust because the unit ceilings were open and not sealed. My items such as my bed, mattresses, dining table set and clothing were ruined and had to be discarded. So I basically paid for storage for nothing because I had to throw everything out.

Rating:

5.0

The staff were very attentive and helpful

Rating:

3.0

There is water leaks everywhere in the building the sixth floor is soaking wet, a customer was complaining about leaks on the fifth floor and I saw many tags on the sixth floor that said the unit has a water leak. Repairs need to be done to this facility.

Rating:

5.0

Very pleased with overall experience. Staff were knowledgeable polite and courteous. A+

Rating:

4.0

Left my handtruck there and reported it as lost and found but other than that, great service.

Rating:

5.0

Excellent service, both rental and storage.

Rating:

5.0

The move in process is very simple when booking online. However I picked this storage because I was offered a month free if I decided to also rent a uhaul moving truck as well. I called uhaul to confirm this and I was told because I moved within the same borough I did not qualify for the free month. Why was I able to pick this option online if that isn’t the case. Besides this inconvenience my moving experience was with uhaul was a decent.

Rating:

4.0

Thank you for your service.

Rating:

1.0

Horrible , dirty disgusting place.

Rating:

3.0

The location was out of the way No grace period given for payment, im a senior who's check day is on the 3rdbof the mo I asked bto be given until then for payment I was charged a $15 late fee every single month. This unfair practice to seniors is not to be ignored. I tryed to resolved this to No avail.

Rating:

2.0

I am so disappointed. I moved from a well maintained absolutely clean facility to U-Haul where my unit is deteriorating. I have peeling paint. I have what seems like what was a window (I can’t. I get so angry just thinking about what my unit looks like). There is no handle on my unit to pull up the gate. I have to use my hands on the ridges of the gate. I want to cry. I’m going speak to the manager and advise him/her about this unpleasant experience.

Rating:

2.0

They make you pay to many extra fees instead of working with you …

Rating:

3.0

Too much mice and rat droppings /urine all over my belongings also as a customer for over 10 years I should not have to pay to discard of anything in your facility /garbage you need to do better in that area.

Rating:

5.0

This facility was very convenient, and the staff was helpful and courteous.

Rating:

5.0

Good service

Rating:

5.0

Only problem I have is the fee just went up again And now it 30 dollars more Datren DeVoe

Rating:

5.0

Great experience

Rating:

5.0

So sad to leave Uhaul which is so popular that bigger units are all taken. We've been together for decades that helped my whole family's need - children come and go before/after school, overseas' assignment, marriages, etc... Part of our lives. Thank you for wonderful staff who have been so helpful and reasonable all these years. Heidi Pang

Rating:

5.0

Very Friendly environment .

Rating:

4.0

Need better pest control

Rating:

4.0

Need better pest control

Rating:

5.0

George was always great. Always available for any questions or concern. Kathy was always friendly and approachable. It was a pleasure to work with them.

Rating:

1.0

I'm not happy at all with you guys!!!!!! Actually I'm talking to a lawyer. This is Michael's wife again!! You guys sold our unit for 5 freaking dollars after I made payment plans with you guys!!! I even have it in black and white!!!!

Rating:

2.0

After making my reservation with the call center to rent a box truck from Grand Concourse I was offered a storage unit with the first month free at the 138th street location. Upon arrival the clerk cancelled my reservation and told me it’s not free for the first month. I advised her this is what I was offered from the call center and when I clicked on the link that I received in a text it said the price was $244 and $0 due upon move in. I asked her why my reservation was cancelled and she could not provide me with a response. The manager then said he couldn’t find my reservation even though I provided him the reservation number and I was forced to pay full price for a unit. I am very disappointed with the way this situation was handled and the games that were played. The only reason I came to this location which is out of my way is because I was receiving one month free. I tried calling the call center last night and after 38 minutes on hold I finally hung up. I would like some sort of concession for my troubles. Not only am I at a location out of the way for me, but I was also forced to pay for a unit that I would have gotten at a different location and possibly different company that offers first month free.

Rating:

5.0

Good experince

Rating:

5.0

Thank you for saving our belongings after a family tragedy.

Rating:

3.0

Cuando llame anoche al numero que esta el elevador para cualquier problema la persona que atendio el despues de 10 llamada , estaba durmiendo cuando xontesto el telefono fue descorte sin ningun tipo de profesionalismo y muy mal educado.

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

Sin comentarios excelente

Rating:

5.0

Keep up the amazing customer service

Rating:

5.0

Fué muy buena

Rating:

5.0

So far no problem

Rating:

5.0

Amazing staff, very friendly and helpful every time I was there!

Rating:

5.0

We arrived shortly after closing and a gentleman was still there who was so helpful showing us where our unit was and where to leave the truck. A great experience. Thank you!

Rating:

5.0

She was a great help

Rating:

5.0

Everything in this U-Haul Location is beautiful 🤩 nice and clean

Rating:

5.0

Tyrell and Edwin they went above and beyond to helping me making my move in easy I give them 1000⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🙏🏻

Rating:

5.0

I'm so happy

Rating:

4.0

I had the service for 2 years and everything went well and my belongings were always secured.

Rating:

5.0

Staff is very friendly. Excellent hours. Felt my things were very secure. Enough parking whenever I will go and check my storage.

Rating:

5.0

I think this facility is a very good facility clean must’ve been in there for seven years and when I pulled the dog you would’ve never known that I’ve been in there for seven years no bugs no webs still the same as I put it in thank you U-Haul for keeping myself safe safe

Rating:

5.0

Thank of every staff professionalism and Clean storage in the overall, and easy ways of Moving in and out of the storage room!

Rating:

5.0

Was great experience

Rating:

5.0

Luis was great. Very helpful and friendly

Rating:

5.0

Easy access, great service.

Rating:

2.0

I visited this site a day prior to my move in to verify the size I wanted was available at the online price quoted. Everything there checked. After driving 4.5 hours with my loaded truck however, the day I need to move in I open my storage unit to find a gigantic concrete Pilar inside which means the square footage I would be paying isn't what I'm getting!! I was speaking with a lady at the desk about the matter and interrupted by a rude guy who cleans the trucks that said "you'll have to take that up with uhaul"...the fact that the unit was a total misrepresentation of what I was sold meant nothing to either of the representatives inside the store which I find absurd as I find it hard to believe that NOONE there INCLUDING THE RUDE CLEANING GUY knew about my unit as well as any other units that are sold qith concrete obstructions inside!! This matter I hope Upper management will correct at this location and urge them to treat uhauls potential customers with a bit more respect and provide better customer service as all this could have been avoided. I'm now paying for this room and one additional until I find another storage location that opens up with the total square footage that I need!!!

Rating:

4.0

The staff is very friendly and helpful, the prices are reasonable and the facility is very convenient.

Rating:

5.0

Overall, my storage experience was superb. Even the restroom was immaculate and inviting, lol. Great staff! Great service! I will recommend this location to anyone and everyone I know looking for storage.

Rating:

5.0

Great facility.Always clean and staff was always nice and helpful. Great location as well, with ease of parking for loading and unloading.

Rating:

5.0

Porqué si uno entraga más de dos semanas antes del tiempo rentado, no le devuelven el dinero que queda a favor del cliente…??? En mi caso entregué el día 14 de septiembre y el pago próximo era el 4 de octubre…. Creo que me deberían de reponerme medio mes de renta…😳😳😳

Rating:

5.0

Great customer service

Rating:

5.0

Dee and George are amazingly knowledgeable helpful they both deserve raises

Rating:

5.0

I had my storage room at this facility for 16 years. I'm glad I chose this location. Always clean and the staff was ALWAYS helpful and pleasant!

Rating:

5.0

Needed storage unit when COVID hit and I had to take my kid out of Columbia March of 2020. The staff was helpful in chortle right size storage unit and the building and unit easy to access.

Rating:

3.0

It is possibly my fault as I am used to a quicker moving service and my better option was likely to "move in online" and not have to deal with the counter sign up and its lack of efficiency.

Rating:

5.0

la senorita que me atendio fue amable conmigo

Rating:

4.0

Only comment: There is always a long wait to take care of business because of only one Attendant to accommodate all clients. Otherwise I would rate excellent. Thank You,

Rating:

5.0

Voy regresar ...que pase el cpvid -19.....I will return after a few months ....thankyoi

Rating:

5.0

trudy is so helpful! george and edward, the managers, are very helpful and responsive, too. thanks much!

Rating:

3.0

Improve in your customer service and stop being rude and disrespectful to the customer. Manger is great, he listen to my complaints and was helpful. Thank you

Rating:

1.0

I lost thousands of dollars worth of items I stored in the Uhaul storage unit due to the neighboring unit illegally storing gasoline. It leaked all over my storage items and I am extremely disappointed and sad considering I am a college student who will have a hard time replacing most of it. Not to mention, I am in dental school and had to store some books and notes that were destroyed. The manager did not respond in a timely manner at all and I had to even send him another email since he never responded to my first one. I understand that he may have been busy, but after I sent my second email to him he responded that he was aware of the incident.. so why not reach out to me or respond if he was aware? I am hoping to get a full reimbursement back. When I went to move my stuff out at night (bc it’s supposed to be 24/7 access) I was saddened to see it wasn’t opened bc the elevator wasn’t working. I would’ve appreciated an email from the storage facility letting everyone know that so I didn’t have to drive all that way just to have it closed. When we went the following day and had to deal with the gasoline all over my stored items, it was unbearably hot and proved that this facility unit is in fact not climate controlled. Overall, terrible experience and I will not be recommending any of my college friends or family to store with Uhaul.

Rating:

5.0

👍👍👍✌

Rating:

5.0

I had my storage for 5+ years. It was always clean and I appreciated that. The staff was always friendly and provided great customer service. The only thing I would change is to have air conditioner in the facility. But because it’s an old building, the cost to install one would be astronomical. Anyway, thank you. My stuff was safe throughout the years.

Rating:

5.0

The staff has a positive attitude.

Rating:

5.0

Was great, everyone was very helpful. Thank you!!!

Rating:

5.0

Customer service friendly and helpful.

Rating:

5.0

Thank you for the security of my family and I belongings

Rating:

5.0

Some of the workers are good and some of the other workers don’t have a right way of talking to people but I got my point across.

Rating:

5.0

Excellent service

Rating:

3.0

Price a little high

Rating:

5.0

none

Rating:

5.0

The staff members were very helpful and patient.

Rating:

5.0

This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.

Rating:

5.0

Very good service

Rating:

5.0

Great staff and people. Easy in and out. After hours drop off is great and very easy. Nice job.

Rating:

5.0

Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.

Rating:

5.0

Very good that they did a good job actually work the manager was super thank you thank you you all for your courtesy

Rating:

5.0

Very clean and organize place

Rating:

1.0

Very dissatisfied with the service, had to move to a different unit with better customer service

Rating:

5.0

Thank you!

Rating:

4.0

Line too slow early and later in the day. Need to plan for all 3 service isles to be open and staffed when store opens. Everyone very helpful and in good spirits though.

Rating:

5.0

Great customer service

Rating:

3.0

Very disappointed as I was led to believe that I would receive a month's free of storage if I rented a trailer from east to west coast... but then was informed differently...

Rating:

5.0

The best storage,

Rating:

5.0

People were more helpful than other uhauls I have been to. The close at 7pm is tight, however. The manager Geroge was really accommodating and had good customer service.

Rating:

5.0

None at this time

Rating:

5.0

Store manager George was very helpful and was training a new employee at the same . I even learned some things too. If I wasn't working at the time I will like to work for him. That's a good boss man.

Rating:

5.0

I would highly recommend this Uhaul Storage facility. The staff was very welcoming and went above and beyond to help with my storage needs. My belongings were extremely safe and well protected.

Rating:

4.0

I found the hours too limited

Rating:

5.0

great staff very helpful friendly and courteous

Rating:

1.0

Horrible never again

Rating:

5.0

Good customers service

Rating:

2.0

I was charged before feb. 30 and then when I called to receive a refund and empty my unit, I was hung up on. I paid an extra month for no reason at all. Broken glass on the 4th floor.

Rating:

4.0

Great place. Would recommend.

Rating:

5.0

Great service the staff were very helpful and attentive

Rating:

5.0

The facility kept my personal belongings and memorabilia safe and secured! I thank the team at PortMorris U haul storage for exceptional service!

Rating:

5.0

Staff we very professional

Rating:

4.0

Elysha was very helpful and understanding. Answered all my questions in regards about the facility. The maintenance guy don't know his name was very helpful as well.

Rating:

4.0

The staff was friendly and helpful. I thank them for all the help they gave me. I'll gladly recommend them.

Rating:

5.0

Great customer service

Rating:

5.0

These guys at this location make you feel comfortable and at home. They are very knowledgeable and insightful on every topic concerning storage and truck rentals. Thank you for your professionalism!

Rating:

3.0

Es Bueno pero el precio no muy bueno, el personal me trato bien.

Rating:

5.0

Keep up good work.

Rating:

5.0

Great Service!

Rating:

5.0

Good

Rating:

4.0

No comments

Rating:

5.0

All the above added to my comfort but it get pretty hot in the corridors if their was central air you guys would be perfect 👌🏾

Rating:

4.0

Muy bien el servicio

Rating:

5.0

Kept up the good work

Rating:

5.0

Thank you