Customer Reviews for U-Haul Moving & Storage of Power & Light

5,431 reviews

1520 Locust St   Kansas City, MO 64108
(Truman and Locust)

(816) 474-1330

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(816) 474-1330

1520 Locust St
Kansas City, MO 64108
(Truman and Locust)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Earl B.  |  First Impressions 
Rating:
2.0

The manager of the facility was very rude. She act like she didn't even want to acknowledge me when i first came in. She just looked up and starred at me. I had to speak first. She acted irritated when I asked her questions and when i brought the truck back she never even thanked me for my business. I would not recommend this place to anyone. I cannot wait to find another facility to move to.

Taylor B.  |  First Impressions 
Rating:
4.0

Fairly easy, although I did make an appointment for a 24/7 pickup prior to the store opening, was told it was available, and then was not able to pick it up until the store opened. Besides that, the service staff was great.

Levi D. 
Rating:
5.0

Customer did not leave a comment.

Gabriela B. 
Rating:
2.0

Customer did not leave a comment.

micheal G. 
Rating:
5.0

Best U-HAUL experience ever…this site is the standard for customer service. Thanks.

THOMAS B. 
Rating:
3.0

The self check in on the app did not work. It kept looping to tell me to carry out the next step. Also every time I open the app it would make me log in again. Very bad user experience on the app. Luckily the staff helped me get my vehicle.

EAMONN O. 
Rating:
3.0

That online checkout IS NOT CONVENIENT at all.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
1.0

Insane price for 1 hour of use.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
4.0

Customer did not leave a comment.

jamie G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

jeremiah L. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLYSA H. 
Rating:
5.0

Customer did not leave a comment.

Carl S.  |  First Impressions 
Rating:
5.0

the manager is awesome and we've used this location more than once, the people are great at this location. There's bound to be at least one truck with a issue and that's anywhere but I've been a U-Haul customer for most my life, and still am. Thanks U-Haul

Melissa M. 
Rating:
5.0

I AM PERFECTLY SATISFIED WITH U HAUL. I HAVE BEEN A CUSTOMER SINCE 2006 AT THE SAME LOCATION. 15 TH & LOCUST DOWNTOWN K.C.MO. 64108 .THANK YOU.

FRANK H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Charles B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luke H. 
Rating:
3.0

Everyone was professional and attentive. Glad to have U Haul during a challenging time. Thanks.

Marshell L.  |  First Impressions 
Rating:
1.0

The truck I used was supposed to 19.98 and I was charged 73,00. It sucked bad.

MELINDA L. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY R. 
Rating:
5.0

Customer did not leave a comment.

Stuart W. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
2.0

Your Employee sat there and chit-chatted with other people while seeing me standing here waiting for service. I had to politely interject to even get some service. This was the manager of this office. Her communication with the other staff members was demanding and rude. As a manager myself, I have to say this was very unprofessional and distasteful.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Baca G. 
Rating:
4.0

Customer did not leave a comment.

Kimberly B. 
Rating:
4.0

Thanks

Samuel S.  |  First Impressions 
Rating:
5.0

The ladies working this location are amazing!!! Had a great way of making a stressful situation an enjoyable experience full of laughs! Keep up the good job ladies, I will use this location for all my Uhaul in the KC area from now on…

Fred P. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Great job…good value!

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Katelyn S.  |  Overall Experience 
Rating:
5.0

I used uhaul for a recent move and I could not have asked for a better company to help me with that. All the mishaps on my move, were made much easier because I chose uhaul. We had pieces of furniture that did not fit in my apartment, so I had to extend my truck rental. Easy every time. (Had to add two days). They also offered one months free storage and that helped to store the furniture so I did not have to set on the side of the road :(. Every employee made my move easier. Will 100% use uhaul every time I move in the future.

Hannah W. 
Rating:
5.0

I don't remember who helped me this day but the lady was amazing working thru computer issues

April J. 
Rating:
5.0

Staff was very helpful and worked quickly!

LISA B. 
Rating:
5.0

Customer did not leave a comment.

Marcos T. 
Rating:
5.0

Customer did not leave a comment.

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

Lequisha F. 
Rating:
5.0

Customer did not leave a comment.

THEODORE C. 
Rating:
4.0

Customer did not leave a comment.

MAXWELL F. 
Rating:
3.0

I was forced to go to downtown KC to pick up the trailer in rush hour traffic. I contracted it at a u-haul business very close to me. I realize that it does say you might have to pickup at a different location. It was hard for me to believe that there were not any other 5x8 trailers closer in KC area. Also, lights did not work properly. Passenger side rear light stayed on unless I unplugged it and right blinker did not work. I had my mechanic in Denver check and was told my wiring was not the cause.

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

VOLNAVIA S.  |  Overall Experience 
Rating:
4.0

The truck smelt like smoke the entire drive. It was unbearable.

EFTICIA B. 
Rating:
1.0

The store manager an workers are very unprofessional an rude

CHRISTOPHER C. 
Rating:
3.0

Super easy to drop off. I was in and out in 5 minutes

Terri B. 
Rating:
5.0

A great Manager Always helpful and friendly. You need more like her. Don Martineau The Shelter, KC

Donald M. 
Rating:
3.0

The girl stated she was new and did not inquire further about surcharge knowing we were not happy.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Very professional and courteous! Great Job!

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

frank F. 
Rating:
5.0

Great staff. Good experience.

Margo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON P. 
Rating:
1.0

My husband did not understand that he was not supposed to fill the entire tank up so he put $68.00 worth of gas in the U-Haul. When we were checking it in, the woman helping us had the phone doing the check in outside. It showed a fuel credit for the money we put in which we thought was acceptable since it is our gas and our money. Her boss comes over and says we need to finish the transaction inside where he makes it so that we do not get credited for OUR fuel. This is ridiculous that U haul essentially stole $68 dollars from us. I expect a refund for the fuel we put on.

Iszac B. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C. 
Rating:
5.0

Customer did not leave a comment.

Tara B. 
Rating:
5.0

Shanna (manager) was amazing and rest of the crew.

Lyneth R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Original truck had a gas leak, had to wait for another, then realized they didnt load a dolly we paid for. This is after original location had tp rerpute us to another location. Very dissapointed and aggrivated.

Melanie M. 
Rating:
5.0

The experience was very good. Although the lady that gave me service the morning I picked up the truck was a bit bitter and no friendly at all. Overall, the process was easy and stressless.

Lynnette T. 
Rating:
4.0

Customer did not leave a comment.

Victor H. 
Rating:
5.0

Customer did not leave a comment.

REGINALD T. 
Rating:
5.0

Customer did not leave a comment.

Carley H. 
Rating:
1.0

I called up there because I was running a couple hours late told me that there was nothing they could do in a day were going to charge me for another day I had the trailer back in their lot by 1245 It was not due until 130 and they still billed me for the next day

Nicola C. 
Rating:
5.0

Customer did not leave a comment.

Stacey G. 
Rating:
5.0

Great customer service

MARIA A. 
Rating:
3.0

Customer did not leave a comment.

Vincent W. 
Rating:
4.0

Customer did not leave a comment.

SHERYL F. 
Rating:
3.0

This experience was the worst I've experienced. First, the rude woman who called to confirm by truck told me the wrong pick up location and then canceled my order. Upon figuring out she had done this I re booked which booked me 40 miles from my original location. Realized the day of my move a re booked, being double booked when I arrived to pick up the truck they did not have one . I then had to re-book, drive 12 miles out of my way... also if you are fazing out 17 foot trucks you should not show them as an option. WORST experience ever that has cost me a lot of money.. I've moved 2 in two week, spending roughly $400 . Bad experience all the way around.

SUSAN B. 
Rating:
4.0

When we moved in on Sunday the young man at the desk was more interested in the Chiefs and Cowboys game then his customers and helping them.

Debra b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danielle S. 
Rating:
4.0

Good service

Flobert N. 
Rating:
2.0

Shawna is rude the manager, the hrs are different from the online information

Demarco J.  |  Overall Experience 
Rating:
5.0

Actual drop off was handled by moving help contractor and was effectuated without incident or issue from my perspective. But I had no direct experience from which to comment.

Ronald C. 
Rating:
4.0

You guys are all really really great. You helped make my transition and storage experience smooth and convenient. From Shannon/Mngt. to the others who were also very professional - Thank you very much. Sincerely H. Austin Whitfield

Howard W.  |  Overall Experience 
Rating:
5.0

Staff were especially helpful & friendly. They all gave me exceptional service. Thanks so much.

Marcy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Jennufer B. 
Rating:
5.0

I can't really think of anything the customer service representative was courteous everything was ready on time I did have to extend my reservation but it was easy I did it online I would definitely use your service again and recommend it to friends and family thanks

Saleem R. 
Rating:
5.0

Customer did not leave a comment.

TERRI B. 
Rating:
5.0

Safe area, clean and friendly and helpful staff. I highly recommend this storage/ rental location.

KIMBERLY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

Cesar P. 
Rating:
5.0

Customer did not leave a comment.

Brianne P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Customer did not leave a comment.

jean-marc R. 
Rating:
5.0

Customer service was great. Thank you!

VICTORIA P. 
Rating:
5.0

The unit smell like cigarette

EDUARDO Y. 
Rating:
3.0

Customer did not leave a comment.

Terrence W. 
Rating:
4.0

Quick and easy. Absolutely no hassles.

JAMETTA D. 
Rating:
5.0

The Manager Shawna made sure to keep my things safe even with me being late paying several times she always went the extra mile to send me a email or a letter and all my things were safe and sound at all times

Michelle W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAKESHA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila A.  |  First Impressions 
Rating:
2.0

Did not provide the pads I ordered. Hard to get to. I reserved the trailer at another location and had to go to this one.

Jeffery P. 
Rating:
5.0

Great service!

HERSCHEL C. 
Rating:
3.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Excellent service

Abdirahman O. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
1.0

Front desk lady very rude. Was given a van with improper tire pressure and then made to feel like I was the problem when I complained. We will never use this location again and will let our friends know not to also.

Aaron S. 
Rating:
5.0

Thank you

Idris K.  |  Overall Experience 
Rating:
3.0

Prices were too high for me to recommend. Then the rates went up so I found somewhere else more affordable

Jeremy D.  |  Overall Experience 
Rating:
4.0

have accurate reservation data

GARY W. 
Rating:
5.0

Great customer service!

Lyneth R. 
Rating:
1.0

The truck was late the truck broke down no one answered the emergency number the truck was canceled 20 min the day before when I was originally supposed to get ot

Melissa L. 
Rating:
5.0

All three of the people I dealt with couldn't have been more helpful or friendly. Thanks to them all for a great move-in experience!

Marcy P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

It was an excellent experience because of the employees. There should have been another person at the counter but the man that was there was doing a great job. It was very busy on a Saturday at 5:00. I checked in using my phone and I would highly recommend doing that. However, the counter man was patient and informative. The woman that checked me out was friendly and efficient.

Connie M. 
Rating:
5.0

Always a pleasure to do business with you.

Ellyse C. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
4.0

Leaf blower

LISANDRO R. 
Rating:
5.0

Customer did not leave a comment.

CARTER L. 
Rating:
1.0

Less security and cbd

SANTESHA W. 
Rating:
5.0

Centrally located, very efficient, and courteous staff.

ALPHONSE M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
3.0

Customer did not leave a comment.

Eboni J.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

RYAN S C. 
Rating:
4.0

Nothing more

Victoria P. 
Rating:
5.0

the staff is friendly knowledgeable and very helpful great customer service there's other jobs need me to raise managers awesome she needs a raise

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Desiree G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tremelle L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TRACY B.  |  First Impressions 
Rating:
5.0

The manger and staff were very helpful and friendly to me.

Quila H.  |  First Impressions 
Rating:
5.0

The only issues I've had with U-Haul was trying to get a hold of them from 8:00 in the morning to finally I had to go downtown Kansas City to the office customer service was terrible I had the whole 30 minutes to even get the phone answered and I will switch to no one answered the customer service it was terrible

JAMESZETTA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lenorad G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrell S.  |  First Impressions 
Rating:
2.0

Picking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.

Alisa J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanelle S.  |  First Impressions 
Rating:
4.0

very helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.

Nyla H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

S Sloane S.  |  First Impressions 
Rating:
5.0

Great friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.

janette m.  |  First Impressions 
Rating:
5.0

Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.

Richelle H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lenee m.  |  First Impressions 
Rating:
4.0

The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.

JESSY B.  |  First Impressions 
Rating:
5.0

Very clean. The staff is very friendly and professional.

Jeff P.  |  First Impressions 
Rating:
4.0

The staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.

jocelyn r.  |  First Impressions 
No reviews have been submitted for this location.

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