Everything was great…thank you!!!
CALVIN GCustomer Reviews for U-Haul Moving & Storage of Prescott
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Too many furniture pads.. it took me a car full to return all of them.. it was a ridiculous amount of pads
Cheri TEasy pickup and return. Everyone was very friendly and efficient.
JOHN HVery professional. Very fast. Very helpful. All businesses should be this good at customer service.
ROBERT MEven though it's well marked, pointing out that the passenger airbag was turned off would be helpful.We were so busy I overlooked it and turned it on only after we gassed up about 100mi down the road.
Glenn LWe pulled up 5 mins. before closing, NO ONE came out to help us. When the staff did decide to come out shortly after closing 5pm. they acted bothered when I asked for help with the app to return my equipment that they should have came out to assist with prior to closing. Not very good customer service!
KRIS KTrailer was clean but the rollup door was jamming up and hard to operate.
ROBERT FTruck had check engine light come on 20 miles into our trip. When my wife notified the location she was argued with about it. Seems like the one way trucks they give you are the bottom of the barrel. I would rather use budget truck rental next time.
SCOTT CMistakenly charged 5x the actual miles driven! Paid for 10, drove 5, charged for 25 miles. Staff politely refunded the difference when I called a month later. Thanks for the great service! Excellent location!
STEPHEN TOur timeline was tight, and the truck was too large. We unloaded the next morning and then had problems finding an active U-Haul to return the Truck. Next, we got the surprise of how much it was going to cost us. We are a 501(c)(3) - non-profit that provides other 501(c)(3) with donations given to us from homeowners. Our services help those needed home goods. I hope that we can do more business with U-Haul in Prescott and Cottonwood.
WARREN TThe computers were very slow and kept freezing..
CAROLYN MEverything was outstanding.
LAURIE MI asked for a receipt when I checked in the trailer and was told it would be emailed to me. He even verified the address, but I never got an email.
ken tDesiree is not only beautiful but she is smart and very considerate when telling us what we need to do. Even advised us not to do it! It was an emergency and I had to help my brother get a truck so I took her consideration in hand. But I had to do it. I'm sorry if I was a frustrating customer and I did not mean to cause any hard whatsoever. I will always recommend this location but now I will recommend Desiree to everyone I know. Keep her! She is one of a kind.
ABRAHAM HAfter using U-Haul services for the last nine years in Virginia, Michigan, Arizona, and in California, this was the first time that I was referred to three different facilities in less than 24 hours. I booked my reservation five months in advance, but yet I still was sent to different facilities to pick up a simple 5 x 8 trailer. The rep in the facility were good to go, but the planning on the U-Haul and was poorly managed.
STEVEN BKeep up the good work
BRIAN RGreat customer service
HERBERT HFrom the first phone call to driving away was a smooth process....Thank you to the folks at Prescott Haul
BILLY TGreat attitude of employees
ROBERT DQuick to greet and complete our paperwork! They hooked up our rental trailer, did a safety check, answered any questions and sent us on our way… quick, complete, professional and very helpful!!!!!
ALBERT TEverything went smoothly— no complaints. All open trailers were out so I used a closed cargo trailer, price still reasonable.
KENNETH MAll my rental experiences have been excellent at this location.
SCOTT SGiovanni was great!
VANESSA GDesiree is super.
JOE F | First ImpressionsGeneral manager is incompetent
William B | Overall ExperienceThe staff was professional, friendly, and helpful. Thank you for a low stress experience.
ERIC KThe rental truck was fine. The people at the UHaul location were generally helpful. The experience of MovingHelp and the sub-company sub-list underneath and especially the local mover was HORRIBLE. I would NEVER recommend anybody use this "service" provided by UHaul with absolutely NO ACCOUNTABILITY anywhere along the chain. All I got in response to issues were pointers to fine print that says they are not responsible. Any time I tried to contact MovingHelp, the person didn't know, couldn't help, or the lines were too long. Any call-back did not happen or they hung up on me. Then I got a text asking how they did. TERRIBLE. And SafeLoad was another JOKE. Either it was a he said / she said or more fine print. A complete WASTE OF TIME AND MONEY. My past experiences with UHaul have been good. THIS WAS THE WORST EXPERIENCE WITH UHAUL EVER. UHaul needs to take some responsibility or discontinue MovingHelp and SafeLoad. Useless. Utterly Useless. (The only person at UHaul who seemed to care was an area field manager. Unfortunately his recommendations sent me down another rabbit hole with no satisfactory results.)
KERI MAll is good.
THOMAS CWorst customer experience of my life. Treated like my time was not valuable. The unit has a faulty door. manger came saw it was stuck and walked away. Left waiting in open storage unit for 30 minutes. Had to call corporate before they would come out to fix the broken door. Was treated with anything but disrespect. Would not recommend this facility to another on any condition. Frankly am already looking for another facility for storage this experience and ruined my view of uhaul as a company and will no longer be doing business with any of your facilities and will be urging other to do the same.
WILLIAM BThe card reader in the back does not work. I had to go into the office 3 times and they finally gave me a pin # so I could access my units
Richard M | First ImpressionsKeep up the good work
CHRISTOPHER HI rented a trailer to move some critter panels and some exterior home things. They check you in quickly they check you out quickly. They are very friendly to work with. I would highly recommend
TAMMY AHave used this location three times now and I can’t be happier. Thank you.
GREGORY MEasy as pie.
RICHARD SJust make sure of the schedule?
Kerry SEverything was fine.
Melinda G | Overall ExperienceNo one was at the service desk when I arrived. The drop off point is a dead end, with virtually no room to turn a truck around, and no one offered to assist with backing up to get out of the drop off area.
Wendell PRevoke this location's franchise. There is no way they inspected this vehicle before I picked it up.
STANLEY KWell I thought it was friendly the poor guy was busy and they forgot to put fuel in u haul I think gas gauge is not calibrated correct but I talked to them they admitted the wrong I never hauled with it tho and drove 14 miles and took it back the hood was open when I got itie not lated and no fuel I got charged 60 some dollars but good customer service thx
ANDREW HI rented a 15 ft truck because the smaller ones didn’t have any ramp to get stuff into the truck. It sure would be nice to rent smaller if any kind of ramp could be added since I only needed to move one large item. The furniture dolly was great!
BETH PThanks
ROBERT SColton and Cameron and the rest of the guys were super accommodating and patient! Great experience and 100% recommend!
Todd H | First ImpressionsSo incredibly easy! Literally walked in with the keys and then walked out!!
Marie GGreat staff was extremely accommodating and patient and professional. Colton and Cameron were awesome! Everyone there was pleasant and helpful. Couldn’t have been better!
TODD HThe boys were great. Very efficient, had me out the door in no time. When I returned the truck they were super, will use you guys when the need arises ☀️🌵☀️
EMMA PPossible transmission issues with truck
MICHAEL BFemale employee at this location was rude. It was completely unnecessary. I do not recommend this location. You can call me if you would like more information and you can use this as a training opportunity because apparently she needs training in customer service.
Shannon DAlways a good experience at this location. Great staff!
Laura R | Overall ExperienceThe mobile renting system sucks.
James LAverage because the front desk girl was rude at the beginning but the two gentleman that helped my husband later were very nice. They did forget our dolly and we had to drive all the way back but the gentleman did say he was going to take the 7$ off for it. Returning was super easy. The guy directed us well when returning. Booking process was also easy online.
Jennifer FGreat customer service at pickup and drop off. Easy reservation and transaction
ERIN SMichael another young gentlemen and the general manager did an excellent job! Thank you! Great crew :)
Serena WI always have a good experience at this location and because of the professionalism shown by all the employees and the ease of renting, I definitely rent more frequently. My only problem with my rental trailer was that the rings normally found on the inside of the trailer to help secure items were torn out from the upper sections making tying down the load difficult.
Juile GEverything was perfect from the website to customer service.
Tony BI've been using this location in Prescott AZ, for about nine years. Always kind professional knowledgeable and did i mention really professional 👍
JONNIE JManager was very professional
Maryellen M | Overall ExperienceEasy to work with! Thanks
ZACHARY CGiovani was welcoming and helpful!!
Signe H | First ImpressionsIt was extraordinary eight years with UHaul ill never forget your kindness and professionalism. I'll really miss you guys but now I have a home large enough to accommodate all of my stuff. Blessings forever. John Jenkins II ☺️
John J | Overall ExperienceVery helpful staff. Good facility, decent value.
david l | Overall ExperienceDesiree W was a great help and super professional!
Jacob B | First ImpressionsVery pleasant experience
John B | Overall ExperienceEveryone at this facility was very helpful and quick to take care of our needs!
DANIELLE H | Overall ExperienceGreat place. Safe and easily accessed.
Karlie O | Overall ExperienceRental process was easy and friendly.
steven j | First ImpressionsStaff was extremely helpful in helping me
John B | First ImpressionsVery happy with my experience with this U-Haul company
LISA R | First ImpressionsThank you
Joeli T | Overall ExperienceHappy with the service and prices and promotions
DANIELLE H | Overall ExperienceHad a little problem at 1st with an outstanding bill the manager told me about. I couldn’t make a reservation to hold a storage shed! She had told me I had a 600$ outstanding bill from a U-Haul Truck Rental Which was Wrong I don’t even drive! And by the time we have made to the U-Haul storage facility, I figured out it was an old roommate! Which had yet went to the U-Haul and my name had a $600 outstanding bill and I wasn’t even driving the U-Haul. She had used the U-Haul tote of my belongings. I think the security and the rental procedure should be a little harder, so people can’t steal their identity to red trucks. Her name is Carly Martin the one whose name is on the address of 1375 W.Curtis Ranch Rd! Paulden, AZ 86334
mandy w | First ImpressionsEveryone was extremely helpful. My only issue is that I had reserved a unit on the first floor weeks in advance, and when checking in it was unavailable.
Judith p | First ImpressionsI did have a claim for some water damaged items that was never full filled. Also, the turnover here in the Prescott location is high.
JB C | First ImpressionsVery helpful and went above and beyond to meet our needs.
cheryl h | Overall ExperienceI will use this facility for future use Thank you
William M | Overall ExperienceThe staff was very helpful and polite had no trouble getting what I needed and they fast manner
KATHERINE F | First ImpressionsGreat on/offloading ramp. Plenty of carts to help expedite move-in. Big and wide elevator fits two carts to speed up the transfer of boxes to fourth floor. Clean facilities plus a convenient bathroom.
ANTHONY G | Online Move InI've just checked out after using a storage unit for 3 years. The staff was always helpful and polite. Allison W. Prescott, AZ
Allison W | Overall ExperienceEveryone was very helpful and we will use you again.
Karee D | Overall ExperiencePrice kept going up
Karen T | Overall Experiencehad trouble finding and understanding the correct code box to disable alarm. On our last time opening the door, even though we entered the alarm in the box to the right of the entrance door our alarm went off.
William B | First ImpressionsI still have my second storage unit on the 4th floor. Everything stays clean, safe and secure. Everyone there is great to work with and so accommodating. I would highly recommend you to anyone looking for extra storage!
SALLY D | Overall ExperienceThank you 🙏
ROXSANA L | Overall ExperienceEverything excellent!! My only suggestion is that the desk staff works extremely hard and would benefit from additional help! 🙂
JOHN L | Overall ExperienceWould be nice to have more room in the rear parking lot to maneuver freely with trailers.
Steven K | Overall ExperienceThe employees were always very helpful and friendly. Thank you
Maria C | Overall ExperienceNice Facility
DAVID B | Overall ExperienceAll of the staff was very helpful.
NICHOLAS T | First ImpressionsVery friendly staff!
Stephen M | First ImpressionsAnyone can rent you an empty space, but it takes kind, hard working employees to make the experience great. I will always choose UHaul storage first!
Katherine P | Overall ExperienceStaff is always courteous and helpful. Everytime I need to contact them, they are quick to provide a solution that fits my circumstances.
ROSS J | First ImpressionsI wish I remembered the name of the gal that helped me because she was lovely. Very helpful and informative. Walked me directly to my unit and explained everything well. I was very glad to have her assisting me. (She had long dark hair and cute little finger tattoos)
Melinda G | First ImpressionsFriendly Manager and Counter Staff
DAVID B | First ImpressionsThe guy who helped me was great. The guy that greeted me was not
Tom W | First ImpressionsWe had a positive experience.
J C | Overall ExperienceThe staff at U-haul Prescott has always been helpful and perfectly happy to help me address my storage, and truck rental needs. I tell everyone that they are the best.
BARBARA K | First ImpressionsIce clean place and nice staff, buys place too!
DOUGLAS S | First ImpressionsHave zero complaints. Everyone was wonderful and the facility was great
Karen K | Overall ExperienceBEST experience I have ever had!!! EVERY staff member and Victor helped me in any way they could... They ALL were so kind, cheerful and patient with this "Senior Lady" ;-) Ha! Just moving from one room to another can be stressful at my age - LOL! But this time it was from WA to AZ and it was soooo wonderful to work with each one of the fine people at your business. If I could, I would give 10 STARS!! BLESSINGS to you all! Phyllis G.
PHYLLIS G | Overall ExperienceMonthly rate was very expensive. When it rained, water would creep into my unit at the lower left and right of roll door.
MATTHEW R | Overall ExperienceFrom Day-1 the service at Prescott U-Haul Storage has been the best! The facility is clean and secure. I never felt even a twinge of uncertainty about our belongings being kept safe. The staff is courteous and helpful. I’m glad that facility was available to us for the years we used it.
CAROL H | Overall ExperienceVery friendly staff and clean facility.
William H | First ImpressionsVictor could not have been more friendly when I moved out. He is kind, professional and a great asset to Uhaul.
Kathy P | Overall ExperienceI was told several times by the staff that they did not have my storage unit. That I reserved many weeks in advance. They told me. I would have to get one on the 4th floor I had a 26 foot truck that I had to unload and that just was not going to work. The computer system you have sucks big time, the staff. Could not get it to work. They lost my information many times I showed them the Reservation on my phone and they still could not get it right because of your computer System finally after an hour they said. Yes, we have your storage unit. I do not understand why a company as big As yours has such a bad computer system. I will definitely. Look at other truck rental places. Next time before I go back to U-haul.
donavon l | First ImpressionsGreat service at an excellent facility
david l | First ImpressionsAmazing team. The facility is very nice, but the team makes the real difference!
Leslie N | Overall ExperienceLoading dock to inside storage was not accessible due to vehicles parked there
Bruce P | First ImpressionsAll the staff are helpful and friendly. I use their service often, and they provide excellent service each time.
LYNNEA B | Overall ExperienceGreat Staff!
christine c | Overall ExperienceThe only complaint is that , we needed to speak to someone about leaving the truck sit at the Prescott U-Haul facility while we unloaded it into Uhaul storage locker , when we called we were placed on hold for 45 min while sitting alongside the highway. The person who answered the phone on 3-17-24 told us that the people in the store were their biggest priority . One would think that having a piece of Uhaul equipment sitting alongside the road would have priority due to it being a safety concern.
DAVID L | First ImpressionsThe staff was very busy but still took the time to provide excellent service to myself and the other customers who were helped while I was waiting.
JENNA L | First ImpressionsBest storage facility! Staff ALWAYS friendly and helpful- so unusual ( but appreciated) these days!
PATRICIA O | First ImpressionsAll was good although hard to get a hold of clerks on the phone. Perhaps they need more help.
laurie s | Overall ExperienceIf staff was available, it would be nice for someone to walk a first-timer through the access system and where there room is. We were lost our first time, even with a map. Two key pads threw us off a little. Staff was VERY friendly.
Linda O | First ImpressionsHaving to manage storage is seldom a pleasant experience. This UHAUL facility and staff were consistently awesome in all regards over the 2 years I used this location.
MARC H | Overall ExperienceWhen it snows it gets pretty icy and slushy down at the loading dock but the staff works very hard to keep it clear and safe which I greatly appreciate. They do a good job considering the situation. The office staff were also super helpful and friendly.
Melody S | First ImpressionsMason was fantastic very personable. A solid for Mason
Michele S | First Impressions.
SCOTT C | First ImpressionsI set up auto pay Somehow it did not get saved when your employee entered info. So as a result December rent was not paid on time. I thought it was handled by the employee who was supposed to set up auto pay. When I came in to pay January rent there was an additional $50 charge I had to pay. This was your employees fault for not setting up the auto pay correctly. Not real happy.
Elaina R | First ImpressionsI noticed there wasn’t a prorated refund for the time I didn’t use (about 24 days worth). I know other storage facilities issue refunds like this… almost disappointing that Uhaul kept that. It is what it is, overall the experience was fine.
Christopher C | Overall ExperiencePayment for storage units should be prorated if the unit is cleared early.
Amber D | Overall ExperienceCame with my crew and multiple vehicles to clean out our unit only to find that the elevator was not working and there was nothing we could do. You have all of our email accounts. If something as critical as the elevator is not working, you should send out an email to everyone with a storage unit to alert them to this problem. Your exterior walls should be insulated. Some of the stuff that we had against the exterior wall got mold on it because of how cold that wall gets. Never even thought of that when we were given that unit. I have a ton of books still in there and am praying that they are not moldy as I would be heartbroken. You should warn people about that or insulate those walls so they don't get so cold. New management is WAY friendlier than the previous one!
KAREN P | Overall ExperienceVery clean units. Staff are very friendly and helpful.
Kendra G | Overall ExperienceThe trucks are parked in the back lot in such a way that makes accessing the units in the back difficult and sometimes impossible with anything larger than a car. The unit leaked at the back. The roll up door came off the pulley several times. The previous tenant had a good deal of rodent activity. The elevator was out of order several times and we had to empty an indoor unit with a hand truck down the stairs. The ear piercing door alarms are quite unpleasant. The units are pricey and the late fees start sooner than any of the other facilities I store with. The staff and call holding times were some of the worst that I have experienced at any of the local facilities, but occasionally I would get a very pleasant and helpful staff member. The facility overall is clean and well maintained. The bathroom is very much appreciated and not offered at every facility. Overall, one of my least favorite facilities in the area and I am glad to be out of it.
Matthew B | Overall ExperienceMark new exactly how to help us pick the right size and type of unit I was looking for. Thank you again
SAMANTHA P | First ImpressionsGREAT CUSTOMER SERVICE
Holly K | Overall ExperienceAccess to the storage units was difficult at times do to how many rental trucks and trailers were stored in the parking lot. Wasn’t able to drive through without equipment moved Semi trailers often trying to fit so made access tough at times and or had to sit and wait for them to finally get maneuvered around the tight space
Sean M | Overall ExperienceEveryone was very friendly and helpful.
Michael S | First ImpressionsThe only thing I would say, is that the cost was a little high for the size of the storage. These days, people don't have a lot of money to spend and this was one of the reasons I had to move my things out.
Lissa S | Overall ExperienceThey were great!!!
Barbara P | Overall ExperienceElevator out of order. Had to walk 4 flights to access unit. Upon move out, had to move all items from storage down 4 flights of stairs. Staff was uncooperative unhelpful manager was not on premises and not answering phone calls.
JAN M | Overall ExperienceRichard and staff were incredibly helpful and friendly and would recommend to everyone!!
Tracey C | Overall ExperienceI haven't been storing with Uhaul yet ... The code I was given on Saturday (during my online agreement) did not work for me on Sunday. due to unexpected rainfall, it was very inconvenient. however, it did appear that an employee who helped me during office hours AND the employee who helped me after hours both that did all that they could to be helpful.
Bridget S | Online Move InThe ramp on back of the building was not always clear so it was difficult to load and unload the car.
DANIELLE H | Overall ExperienceGreat staff all around.
JOHN S | Overall ExperienceIn my opinion, the computer software they use is problematic. It causes delays and is just a PITA. Other than that it was grest, clean, carts available to use and has a bathroom.
Michael D | First ImpressionsAccess off highway is treacherous
JAN M | First ImpressionsI have used this storage location, Prescott, off and on since they opened. The staff has always been professional with personality! Boxes of all sizes and all things moving and storage for sale at the office. Always clean and I always feel safe in the building, an older woman always working alone. Nice clean bathroom in the office too. Awesome loading dock situation, well thought out.
Tonia F | Overall ExperienceI like that you have used boxes for reuse. Very efficient business, keep up the good work.
DANIELLE H | First ImpressionsKeep up the great work!!!!!!!!!
John J | First ImpressionsOur experience overall favourable.
Greg F | Overall ExperienceExcellent service! We will be renting a truck in the next month or so.
adrienne e | Overall ExperienceThe employees are always going out of their way to help customers.
LYNNEA B | Overall ExperienceMy experience with your facility has been stellar, right up until the day I vacated my unit. I have nothing but good things to say about the storage facility itself, with special thanks to your cleaning crew. The spoiler to my experience was the day I moved from my unit. I came to the office more than 2 weeks prior, to ask about notification, procedures, refund policies, hours of operation, etc., to make sure of being able to coordinate my move out smoothly. I needed to hire help, so it was important to me that I have all my bases covered, so as not to waste people’s time or efforts. I was able to get movers to come on Sunday August 13th at 8am. This time was deemed appropriate, as the signage on the building near the entrance clearly stated, that the building is accessible 7 days a week, from 5am-10pm. However, upon arrival, the building was locked. We waited and waited, no one came to open the building. We finally gained access through the 24hr stairwell door, and were able to complete the move-out, be it NOT conveniently. I was contacted later that day by a female employee asking if I had vacated my unit. I told her I had, and she wanted to “close it out” immediately over the phone. I told her I had a large refund due, and would be going into the office first thing in the morning to settle, and close out the unit & account. I told her of my difficulty getting into the building, and that moving out through the stairwell was awkward and inconvenient. She then became condescending & defensive, telling me that the facility doesn’t open until 9am on Sunday, and that it is clearly stated. I reiterated that I was aware that the “office hours” started at 9am on Sunday, but that the signage on the building clearly states that the storage building hours start at 5am. I did not appreciate her attitude, period. I arrived early on Monday to get my refund balance, which was handled kindly & expeditiously by Rick. I showed Rick a photo of the sign on the building, and asked his opinion of the interpretation of the verbiage used to show office hours & storage building hours. It was the same as mine, and he asked me where the picture was from. He was quite surprised when I told him it was attached to the building wall, adjacent to the entry door. It was then that it became clear to me, that few, if any, of the office staff have ever read the sign, or are even aware that it says that the building has different prescribed hours than the office. So, I’m thinking either the building hours should comply with the sign, or you should change the sign to match the hours that you actually want to keep. Respectfully, Robin Caviglia Sent from my iPhone
Robin C | Overall ExperienceThe only complaint is we just picked up the 15’ truck & was more thank half way home when it started raining & coming down in buckets. Turned on the wipers… all of a sudden there was this horrible noise … the passenger side wiper was broken & scratching the windshield. When we got home… we tied a wash cloth on the end of the wiper, so it wouldn’t scratch the windshield any more. Other than that- everything was really good.
Barbara P | First ImpressionsDefinitely great service! We will use again for any storage needs. UHAUL made our long distance move much easier from start to finish. Staff very knowledgeable and friendly. Thank you!
Constance C | Overall ExperienceWe haven’t moved in tet
adrienne e | First ImpressionsStaff very helpful.
Linda H | Overall ExperienceThank you
STARLA O | First ImpressionsI didn’t move out. Unit was double booked, so I was moved out without a refund being initiated two days after moving in. I never had a chance to bring anything in. The manager got me squared away with another unit.
Carlos H | Overall ExperienceStaff is rude.
Carolyn L | Online Move InBCustomer service was good, "beat around the bush" A LOT. Doors locked even thou there is a pin pad. Why? Super inconvenient. Took forever to get a decent worker. In the end I appreciate the patience and attitude. "Really" appreciate the removal of the late fee. Just a little upset that I had to go back and forth so much, wasted a lot of gas.
haruhi f | Overall ExperienceGood company. Drop the Spanish lingo.
Rod W | Overall ExperienceThe young lady Rachelle Smith and Isaiah who helped me yesterday were absolutely amazing. Excellent customer service and very helpful. Two great assets for the U-Haul team
Seth P | First ImpressionsThank-you for making it so easy.
Kathleen A | Online Move InThis is the best place in and around Prescott, AZ for storage at a fair price and with excellent and convenient facilities that are climate-controlled and secure. The staff are knowledgeable and friendly.
Michael S | Overall ExperienceI spoke to everyone behind the counter, and all of them were genuinely nice. The gentleman who helped me was knowledgeable and ensured I was well-educated about the storage rules and restrictions. They answered all my questions and cross-sold me a truck to move the last of my items from California. I will drive it by myself and trust them to provide me with a truck that will get me safely from California to Prescott.
LYNNEA B | First ImpressionsStill getting calls about balance but called in twice they say I am okay no balance. I am still getting calls about a balance due. I don’t know why
william r | Overall ExperienceWe chose this climate controlled facility to store our extensive wine collection and better art work. Conditions were always as promised and when I forgot to put in my entry code the alarm dutifully sounded. There were always plenty of carts available. I was always impressed with their meticulous cleanliness. I would absolutely rent at this facility again.
CHARLES F | Overall ExperienceVery good service and quick
Maria P | First ImpressionsWhen I booked this reservation in Chicago, originally I was dropping off a small enclosed trailer. Things changed on my trip from Chicago to Prescott ended up with a car hauler and a 15 foot truck still to be dropped off at Prescott location I was told that I would get a storage locker free for the first month 5 x 10 when I arrived they told me that they do not participate with the promotions for the free one month storage locker then he said let me see what I could do. I need help with the storage locker free but it’s not anything to what he did but aggravate me saying that you guys don’t participate in this promotion, and answer all the traveling. I was doing to have someone just, not know what they’re talking about. It’s pretty frustrating. The other thing was I was there after 5 o’clock, so I had to use the service entrance with the keypad which was very poorly explained to me. I didn’t know that there was two keypads that I had to use but that finally got straightened out so all in all people there need to be trained a lot better Customer relations as well as knowing their product and equipment in a little bit more thorough explanation on how to use keypad entry
jeff m | First ImpressionsGood company.
Rod W | Overall ExperienceI highly recommend this facility
Crucita B | Overall ExperienceOne of my units was burglarized. Approximately six to seven thousand dollars of shop tools were taken. All efforts to reach a compromise with U-Haul, have been ignored. My situation is insignificant to U-Haul, as I suspect, it is with other customer complaints. If necessary, you May contact me for any additional information.
CHARLES M | Overall ExperienceThank you
Starla O | Overall ExperienceA little expensive…
Philip S | Overall ExperienceThe staff and customer service at the Prescott office is about average very professional .
Charles B | First ImpressionsMouse problems should have been avoided
James I | Overall ExperienceNa
Christopher G | First ImpressionsSherie Free, the U-Haul Moving Center General Manager, went out of her way to help make my move out successful.
Linda P | Overall ExperienceSherie was great to work with and was helpful and efficient in getting everything set up for our storage unit rental - Thank you!
DEAN H | First ImpressionsVery clean and super friendly staff!
Susan R | Overall ExperienceThe facility is very well maintained, very clean, and I always felt very safe. I never saw even one bug or any signs of a rodent, so I had no worries of bringing home a box with anything unwanted inside.
Gregory M | Overall ExperienceI had a lot of issues moving in and switching units. They didn’t have the right size so I went to a smaller one. The next day they had the right size and I asked them if I could switch to the bigger unit and they told me I had to pay rent on that one plus the smaller one. I told them it was yesterday and yet they said it was policy. So I waited a few days and went with the bigger one and just ate the smaller storage unit price which was 100$. So if I ever need a storage unit I will not be returning and I will not recommend uhaul for storage. Your people were nice and helpful.
cristopher p | Overall ExperienceHands down the best storage facility I have ever used... I recommend U-Haul storage to anyone who values their property
ANITA E | Overall ExperienceSherri was absolutely the greatest! She made us feel so welcome and helped us out tremendously. I’ve been a customer of uhaul for quite some time now and this was the best experience thanks to Sherri. We can’t thank her enough for everything she did. She deserves a raise for handling everything she does!
MICAELA O | First ImpressionsFriendly staff, I feel like my stuff is safe here
Adam J | Online Move InStaff was very professional and helpful!!
Karen J | Online Move InCheck in was easy and efficient. Moving in, I noticed and greatly appreciate how clean the storage area is!! Wow! I am very impressed. Thank you!
Miriam D | First ImpressionsDamaged items, poor customer service, grumpy and rude employees. Incredibly disorganized management that needs to be fixed.
Matthew B | Overall Experiencethe security is great and easy for owners to acesss. Had to go back for lock, since it was missing.
Tim T | First Impressionsall the staff that I interacted with were very friendly and helpful.
Richard T | First ImpressionsThx, great experience even though I set off the alarm a few times. I like the system you have developed. Way to go. My truck rental also went smoothly although I wish someone had warned me that I didn't have a/c before I was stuck in the desert heat of Needles, Barstow & Mjohave in Sept at 110 degrees. That would have been helpful...otherwise, 5 stars! Thx Richard
Richard K | Overall ExperienceOf two lockers with access codes only one access code ever worked. The storage cost price hike was unexpected but other than those concerns my belongings were safe and secure.
Lawrence D | Overall ExperienceExcellent overall experience. Parking can be an issue.
Carl F | Overall ExperienceThe staff were great. I had no problem with the storage unit. It met my needs
sherri h | Overall ExperienceExcellent experience!! Always our go to place when needing moving or storage help. Staff were knowledgeable, friendly and professional.
Cathy Y | Overall ExperienceWhen I read the size fit 1200 Sq ft I thought it would be plenty big but that wasn't the contents barely fit and no room to walk in
Caryn C | Online Move InOnly downside to our long term storage rental is traffic flow and parking can be an issue sometime. Overall, very pleased
JOHN F | Overall ExperienceSign in to the building was a bit confusing
Michael C | Online Move InNice folks eager to help.
Laura R | Online Move InThe only thing I have a problem with is the way you Estimate the gas .on arrival because we were removing long distance we filled the tank not knowing how much the truck would take to drive it up hill and for a distance. There's no way to gauge that. I ended up giving you almost 3/8 of a tank extra and at today's gas prices that could have been 25 to $30 exthirty dollars extra in your pocket. There's no way to refund any money back to us for the extra gas.. I actually think the old way was better for the consumer. You received the truck full ,you bring it back full.
charles L | Overall ExperienceAmazing building very clean and well kept up.
brad d | Overall ExperienceAlmost all good
Kelly R | First Impressions👍😎 awesome service!
rickey e | First ImpressionsWhen I left I was sad to learn that their policy was that I had to pay for the whole month when I had gone 2 weeks over since I paid. I got no money back & I had been with the company for a year. It would have been nice, but other than that everything was good. Storage was fine and I had no problems other than after hours. I work 2pm-10pm so I never could get it figured out to where I could go by after the fact. Overall, fine experience. Would recommend
Anastasia M | Overall ExperienceHave enjoyed the service. When you reserve something nationally, it gets down to the local store and they called me for a confirmation about my store space. This really helps when you are on a time crunch moving. Thanks UHaul.
Richard K | First ImpressionsEveryone was kind, patient, helpful, and professional. A real personable team, especially the General Manager. My son and I were extremely satisfied with the service we received from the entire team.
Marlin R | First ImpressionsAccess to the storage units during non-staffed hours is through 2 smaller doors (man doors) and not the large automatic doors. The smaller doors are not as easy to use when moving furniture as the larger, automatic doors. There is a container with poison in the unit to keep rodents away. I couldn't tell what the container was until I picked it up & was then able to read the writing on it that said poison, do not touch.
Linda P | First ImpressionsNice clean facility with plenty of carts to use and a quick elevator
VICTORIA D | Overall ExperienceEverybody we met with was very helpful, courteous and overall a big win win during our move with no glitches. Thanks for being there for us!
Diane H | First ImpressionsCouldn't ask for more.....
William B | Overall ExperienceOur experience renting a storage unit went very smoothly. The friendly, professional assistance we were given was much appreciated. Thank you Mr. Pena!
Kathi B | First ImpressionsAll was good
Dave S | Overall ExperienceSometimes office staff was rude or refused to help. Other times needed assistance unlocking unit and had to wait extended time and one time the gentleman couldn't find keys and I had to wait 48hours to get something out that was supposed to be time sensitive.
Shawn S | Overall ExperienceWell thought out and clean
William S | Online Move InThe employees are TERRIFIC! but the process was horrible. We had a GUARANTEED reservation but when we arrived, our unit wasn't available resulting in renting a very small unit. The small unit didn't accommodate all of our household effects and forcing items into the small unit resulted in massive breakage and loss. UHaul should NOT guarantee units that aren't available. At least all of the employees were kind and helpful.
Virginia A | Online Move InVery helpful and pleasant. Nice people.
louanna k | First ImpressionsVery Friendly and helpful staff
Pamela M | First ImpressionsWe’ve already referred several people to your storage facilities. Things were always clean and staff was helpful and congenial.
Phil S | Overall ExperienceReally need to clear out the back end! Hardly any room to pick up or drop off. Too many uhauls stored back there! Also a lot of ice and snow. Fall hazard!
Kerry S | Overall ExperienceThe only problem we had was access to park a trailer to get to our storage unit. Several times we had to come back later because we could not park our trailer near the facility.
edgar w | Overall ExperienceStorage itself is great (clean, dry and secure) but its location is not necessarily convenient. Instead of sitting on a large open area, this storage facility has multiple floors and seats against a tall hill. Icy slopes in the winter make its access a bit tricky. A large elevator and various carts are, however, helpful for moving things in and out of storage. The staff is very helpful and if it wasn’t for the location itself, I would highly recommend this location.
Helene P | Overall ExperienceThe staff is great, the location is great. In general this is a great place to store some belongings, rent a truck. Whatever it is they seem to have a solution. Thanks a million U.H.
CHRIS O | Overall ExperienceExcellent facility! Easy secure access. Will definitely recommend to friends.
Karen L | Overall ExperienceScott was outstanding in communicating details related to the storage unit and the rental transaction. He was friendly, knowledgeable, and definitely went above and beyond what was expected to assist me in obtaining what I was seeking. Scott clearly demonstrated that he truly cares about the customers' needs and finding creative solutions to fit their needs. Thank you.
Thomas L | First ImpressionsClearer instructions for using the pin pad and what it’s used for might be nice. The guys at front desk helped though
David F | Online Move InVery helpful and courteous.
Daniel V | Overall ExperienceGetting the unit was a disaster. We reserved online, had a moving truck on the way. Had a contract number and when we got there they said “ oh that’s actually not available “ despite the fact we had a full size moving truck on the way and nowhere to put things . Which is how we got the smaller unit. Amazingly about 20 minutes later, our big unit we had reserved was miraculously available again. When we went to move out of the unit, It says there will be a $50 fee to have the locks cut. Which is fine because in the move I misplaced the keys. I get a call from a lady at the storage place saying that WE have to have the arrangement to get the lock cut. Which means we had to be there. I never got the credit we were promised for enrolling in automatic withdrawal. When we were there, there were two other people with the same issues of reserving online, and coming in to nothing available. I wouldn’t ever use this place again because of the stress it caused.
Riley T | Overall ExperienceMy son and I were locked out of the storage facility with our things on the loading dock in the cold. No way in and no one to help. This is not a dispute but an experience.
Ali M | First ImpressionsI have used this U haul store multiple times. The store and storage units are well maintained, staff is helpful and, pleasant.
Karen H | First ImpressionsCouldn't ask for more....excellent
William B | First ImpressionsNo problems.
elizabeth P | First ImpressionsI was supposed to have the first floor because I reserved it and then when I showed up, they gave it away. That was the only problem I had, upstairs is a harder access for me
Joshua B | First ImpressionsAmazing
Bonnie H | First ImpressionsVery understanding very clean patient everything's good and the guy up front don't know anything for sure I want to make sure I don't want to say name I don't know but I think Damien but if not I will make it clear who was later very very good I like him very helpful
Amygrace S | First ImpressionsAdrian and Penny were both very helpful & friendly.
Jeffery A | First ImpressionsKJ was very polite and helpful with my move out. Other staff members were always courteous when I came into contact.
carin d | Overall ExperienceI’ve been using Prescott Uhaul for years. They do a great job. Manager KJ is solid. Thanks. Nate
NATHAN H | Overall ExperienceYour website overbooks storage unit, so I almost rented a truck and brought my items to a full facility with no where to go and potential extra truck costs. Get it together and stop scamming people into using you.
Stephanie C | First ImpressionsYou suck stop tring to draw from my checking Acct
Michael N | Overall ExperienceAdrian was very helpful thank you
GABRIELA C | First ImpressionsMy time there was very good thank you
JOHN B | Overall ExperienceOwner KJ and his team were excellent and very helpful.
Michael G | Overall ExperienceWould have been nice to get instruction on the code pad from an employee instead of from another customer.
Linda B | Overall ExperienceI never had an issue with the storage unit I had for 4 years. The location is very busy and they could definitely use some more staff. Other than that, all good experiences. I only closed my unit because I no longer needed to store anything.
Christina W | Overall ExperienceI didn’t get a receipt for the trailer I returned
Ralph Y | Online Move InKJ is the best! Very, very helpful.
Mike E | First ImpressionsI had reservation f pi r a 5x10 unit on Thursday. I was promised a ground floor and from the night prior to the next day they gave my unit to s ok someone else. I went around and around with them and stull still did not get what was promised to me. I was not happy about it and by the time i left The store I was i tears. Was not a good experience and I am not happy about any of it.
julianna d | Overall ExperienceVery difficult to get anyone to answer the phones, otherwise once you get inside the people were friendly and everything went smoothly.
BENJAMIN D | First ImpressionsThank you! KJ Weishuhn was a Pro, super helpful and got me stored locally in Prescott. The EZ Trailer hook-up and the EZ Storage, with NO HASSLES was very cool, and welcome in this day and age. GO UHAUL!!
CHRIS O | First ImpressionsThis is a large, busy, climate controlled facility with adequate dock space for loading and unloading. Check-in and check-out was smooth and efficient. All the staff we encountered were very helpful and knowledgable. Considering we moved an entire new home furnishings out of storage, it was a positive experience with this U-Haul. I would absolutely use U-Haul and this Prescott facility again.
MARC H | Overall ExperienceThe gentleman I spoke with on the phone (KJ I believe) was most helpful and super to deal with. He was also very knowledgeable of the system. Excellent experience!
Marissa O | First ImpressionsMy unit was FULL of rodent droppings when I cleared it out for my move. Obviously, “climate controlled “ didn’t help with rats!
Jana H | Overall ExperienceU-Haul sees its customers as a revenue source and absolutely nothing more. Would you recommend using almost anyone else for storage.
RON D | Overall ExperienceK J and his team were extremely helpful. Corporate really needs to work on website in the area of reservations. Why overbook rentals? Only frustrates customer. Your team at location is the only reason I'm doing business with U-haul.
Kenneth H | First ImpressionsOther than that ALARM!! Every 7 minutes it's very loud and for older and younger people it scares the heck out of them would love to see it fixed. It has been an issue before I started renting!
Brandon C | Overall ExperienceNa
DAVID B | Overall ExperienceAll Went Well
frank m | First ImpressionsManager very helpful & accommodating.
karen e | Overall ExperienceIt is a nice gesture that you include a lock with the rental. Thank you for that!
Russell B | First ImpressionsGreat job KJ keep up the good work.
David F | First ImpressionsGreat overall experience Dylan was courteous and helped us transition nicely. Started out upset with your company but left willing to return to conduct business. Overall unit and storage facility was nice and well maintained. Only recommendation I have is wish there was a little more room to maneuver the trucks near the loading docks.
shantel s | First ImpressionsGreat help to me with all the information given A1 staff especially Zack
dona b | First ImpressionsAccess for loading unloading not acceptable. Uhaul trailers , boxes blocking driveway access. No room to pull trailer to unload or load. Alarm system going off on several trips to storage unit. Unsettling.
Doyle P | Overall ExperienceMy above average rating is based on my in-person experience, however I must also relate the apparent "loss" of my climate-controlled storage unit reservation which was, to say the least, most inconvenient. KJ, the manager, was at a loss to explain this incident, apologized, and tried his best to help provide (non-climate controlled unfortunately) storage. I'd recommend close monitoring of your "reservations", with frequent personal phone calls to the manager of the actual facility that you're dealing with, NOT some U-Haul reservation agent (likely in another state).
Gene M | First ImpressionsThe property is small and traffic flow is an issue.
CHERYL D | Overall ExperienceLong wait times in prescott az
Rhonda D | First ImpressionsI reserved 2 climate controlled 10x15x9 storage units. I was very excited when they became available because this place is always full. I loaded up the UHaul truck and drove 2 hours to Prescott to put everything into storage. I arrived only to be told that they did not have my units anymore. I asked if they could see my reservation and they said yes. I asked what I did wrong that the units were not actually reserved for me and they said I did nothing wrong, someone just rented them out from under me. I said I needed the units as I had a full truck sitting in the parking lot. They said there was nothing they could do. They had 2 small units available, but only 1 was climate controlled. I didn't really have a choice, so I took the 2 units. I asked that the cost be reduced as I would be paying more for these 2 smaller units than I would have for the 10x15x9 climate controlled unit. They said only the manager could do that. I asked to leave a note to have him call me. They said they could not do that. I asked if my name could be put down to get the next 10x15x9 climate controlled unit that became available and they said they could not do that either. They basically did not care that they gave away the units I had reserved and now won't make it right by combining the cost of the 2 smaller units into the price of the larger unit. If you send an email to the one provided on the electronic receipt (937024_GM@UHaul.com) it comes back as undeliverable. I got another e-mail from a business card for the manager and have e-mailed him (KJ) and have not heard anything back yet. When you call the local number, it rolls right to the corporate UHaul service center. They will not handle the situation either. It must be handled locally. I am still short one unit and do not have faith that if I reserve one when it becomes available it will actually be there for me to use. Very poor customer service. The customer service person was nice, but could not do anything for me and did not offer any help to make it right. This place is always sold out, so I guess they figure they don't really need the extra business. Very disappointing. They tell you to contact the local U-Haul Storage Facility and try to resolve any disputes before leaving feedback, but they make that almost impossible to do. The e-mail they provide in their correspondence does not work and the local number rolls to corporate. Only by actually going to the facility was I able to get a different e-mail for the manager, but he did not respond. I hate leaving negative reviews, but I just can't seem to get anywhere with this situation by no fault of my own.
KAREN P | First ImpressionsThe locals were great. The 800 number, scheduling .. etc, they NEED help .
ANTHONY M | Overall ExperienceThank you Penny and Manager at Prescott UHaul.
Kay D | Online Move InAlarm triggered everytime I bidiyrd and opened my unit. Addressed it a few times with office sndcwas toldnoys being worked on. Hard to understand why it was never resolved over a months time. Other than that everything was outstanding
Cheryl N | Overall ExperienceKJ was very helpful!
Brandon C | First ImpressionsEveryone there is super professional and always very helpful
SEAN S | First ImpressionsDoor code didn’t work again for second storage unit. It is unclear how to make the code work from the online email. The key pad displays a not checked in message even though I paid online and had unit ready for move in email confirmation.
Lawrence D | Online Move InProfessional and helpful staff.
DEAN P | First ImpressionsEverything went well from obtaining the unit to closing it.
Dorothy V | Overall ExperienceEverything has been quick and helpful. We just rented a third unit, and are planning to use the U Boxes on our move in the next month or two.
Pamela P | First ImpressionsThis is definitely the cleanest storage facility we've seen. In the three years we had a unit, we never had any issues with this facility. Also, I want to thank Scott for going above & beyond in customer service upon our move-out.
Cheryl S | Overall ExperienceWas a simple process, happy it all happened without having to go through the office so was completely contactless. When I did go to the office on an unrelated matter, the office staff was great and helpful. About as simple, painless, and efficient as possible and great clean facility.
James J | Online Move InI’ve rented at this location several times. I love it. It’s clean and safe and handy. They have carts and a gradual loading dock with height options. Security cameras everywhere. Huge elevator.
Tonia F | Online Move InMy access code does not work , went in to office was told it was corrected , still does not work continue to get ‘ not checked in’ error Larry Davis 9087211853
larry d | Online Move InKJ Adrian Heidi Everybody are worthy of this excellent review! Have used virtually all of U-Haul services, equipment, etc. for more than 10 years. They remain consistent with providing excellence in customer service. WELL DONE!
helen b | Overall ExperienceThe managers at this store are super helpful and professional.
Loriann R | Overall ExperienceRented from the prescott store on more than one occasion and we're always pleased. This time, we rented an inside unit and were very happy with that. Also, thank you for the very nice and clean bathroom. That matters. 😊
Jennifer w | Overall ExperienceThe loading dock, elevator and storage area was crowded at times. It is hard to reach staff by phone for questions. General manager was extremely rude during one encounter when asked about keeping the truck an additional day. I was receiving conflicting information from staff.
BRANDON S | Overall ExperienceManager was excellent associates not so much on the family side but manager deserves a raise Especially after what we went through on a traveler he made the pain not so bad
TRAVIS W | First ImpressionsVery helpful team
Sonia L | Overall ExperienceAll terms and usage conditions fully explained, And the staff were very helpful. A positive experience.
David S | Overall ExperienceI filled the tank to where it was prior to using the truck. I was told everything was good then charged $30 without even being told.
Melinda C | Overall ExperienceOur dealings with this particular U-Haul office were the only positive ones we had with this move. They did what they said, had what they said they would have and were helpful at all times.
SETH T | Overall ExperienceExcellent
CHRISTINE D | Overall ExperienceWe were not able to get the size that we wished we had however the staff was very helpful and did everything they could to meet our needs.
richard m | First ImpressionsWhoever helped us was a wonderful young man. The young Hispanic, very handsome...can't remember the name. Polite and efficient.
Jennifer R | First Impressionsonly problem I had. someone cut my lock and replaced it with another lock. no one knows why. and I always paid my bill. so they cut off the lock and gave me a new one.
LARRY C | Overall ExperienceUnit we rented had green tie that could not be removed without cutter, but told it’s easily ripped open. Unit had no lock inside as promised.
Chris P | First ImpressionsMost graceful and very professional staff. Your over all U-haul business will be called again. Thx.
Richard B | Online Move InBathroom was very dirty with this virus going around. You should keep your bathrooms cleaner
edna a | First ImpressionsAlways clean and convenient to get in and out of. Courteous staff and well maintained. Felt totally secure at all times.
stephen g | Overall Experienceawesome gentleman who helped us get set up, registered, etc.!!!! You should do everything you can to keep and reward this guy as his customer service skills were perfect!!!!!!
Jeff P | First ImpressionsMy only comment: That Every UHAUL "non-dealer" is never staffed right there is always a line and never enough staff members to handle all of the needs. Additionally, I had a problem with my rental and the "factory" store was not able to help me it cost me an additional 4-hours to wait for roadside. Rediculous if I stop at a Factory Uhaul for service - it should be there!
James R | Online Move InManager K.J. was super friendly and helpful. Very knowledgeable as well. Accommodated all of our needs.
Justin A | First ImpressionsParking is an issue. Had to park down hill with rental trucks to get to office .
Doyle P | First ImpressionsThe staff were very slow in the store.
Gail C | Overall ExperienceThe ONLY reason I am extremely dissatisfied with UHaul now is because you have given my email address to third party solicitors!! I am requesting that you stop whatever action you have taken that has caused me to receive UNsolicited email advertising from insurance companies, concealed carry certificate businesses and many others. Those businesses give no way to unsubscribe, the unsubscribe link is redirected through UHAul, meaning you are profiting. Stop this now
OCEAN R | Overall ExperienceKJ is awesome to work with....best ever!
ROGER D | First ImpressionsTop notch customer service and support throughout my entire stay and use of services at this facility. I would 100% highly recommend this location to anyone looking to store their household goods or in need of any rental equipment.
Renny R | Overall ExperienceKJ is always so helpful and willing to go above and beyond what is necessary . He and his staff are wonderful to work with.
Cathy G | First Impressionsthey did not refund the week i feel i deserve since i moved out a week before my month was over.
Julia A | Overall ExperienceSERIOUSLY, THE BATHROOM ON THE STORAGE UNIT LEVEL IS ABSOLUTELY DISGUSTING. SOME OF THE EMPLOYEES ARE FRIENDLY AND HELPFUL HOWEVER THERE ARE NEGATIVE ASSOCIATES AS WELL AND SEEMS TO HAVE A STAFFING ISSUE. ALSO, THEY NEVER ANSWER THE PHONE WHEN YOU TRY TO CALL. AND WHILE IVE BEEN IN THERE I HAVE LITERALLY HEARD AN EMPLOYEE TELL ANOTHER EMPLOYEE THAT THEY ARENT ANSWERING THE PHONES TODAY BECAUSE SOMEONE CALLED IN SICK. THEN THE LAST TIME I NEEDED ASSISTANCE I TRIED CALLING AND NO ANSWER IT WOULD RING AND RING AND RING, I LITERALLY HAD TO DRIVE DOWN THERE TO GET ASSISTANCE, I CLEARED OUT MY UNIT AND CLOSED MY ACCT THERE THAT VERY SAME DAY.
Shawna M | Overall Experiencethis was very easy.
Terry L | First ImpressionsThe employees are very helpful and friendly. I feel like management should look at better staffing for peak times as the employees are too few to handle the volume of service needed.
Cindy G | Overall ExperienceGuy where fast and friendly thank you
MARK D | Overall ExperienceGreat Place Everyone was very helpful!
Dustin E | First ImpressionsI was a little concerned because when I first called I was told there were no units available and when I called back 10 minutes later to see if I could go on a waiting list I was told that there was a unit available which I rented. So some staff are not bothering to look on the computer maybe?
Gail C | First ImpressionsIt was very quick and simple to get a storage unit and it is very clean and even came with a free lock.
Blake W | First ImpressionsManager worked with us as we were struggling to fit all our stuff in one unit. Very helpful and friendly staff.
PATRICIA M | Overall Experiencehad reserved a unit 2 weeks in advance. Moving from a different state to AZ. Was supposed to have a 1st floor unit. I called the day before to confirm and all was good until I got there. They gave my reserved unit to someone else and also charged me for the first month after I had confirmation that my first month was supposed to be free. I contacted corporate and all they told me was to contact the store. Not a pleasant experience at all
Debra D | First ImpressionsKJ- the manager goes above and beyond to make sure the customer is well taken care of and all their needs are met. 5 stars for management !
Cathy G | Overall ExperienceSuper helpful! Got us a second storage unit when all our stuff wasn’t fitting into just one! We would be stuck in a bind if it wasn’t for their help.
PATRICIA M | First ImpressionsThe space was fine. Appreciated that is was clean, safe and not too hot/cold. Had ongoing issues dealing with the administrative side of the biz... not returning calls/emails, bookkeeping errors, poor customer service. I am relieved to no longer have to deal with the corporate entity or local manager. Incredibly frustrating and stressful. No way to run a business.
Miriam C | Overall ExperienceI went to my storage unit after I got a call about a flooding. I went to my storage unit which was fine. I let them know. However a week later, I went back to the unit, my key didn’t open the lock. When I went to the desk, I found out they broke into my locker to check on it. They said the insurance company wanted to see if there was any damage. No one thought to tell me. They actually broke into my unit without my permission. This is unacceptable. I will never store at uhaul again. PLUS, they didn’t even think they had done anything wrong.
Patricia H | Overall ExperienceBryan the manager is wonderful to have working there. I’m sure he increases your revenue there. He is will liked by his staff and trains them well in providing quality service making sure your indivisible needs are met. The place is very and well maintained - Penny works very hard to keep your facility clean and organized. I Will recommend them widely in the community for people who need your service. Thanks to all for a great storage experience!
Joan N | Overall ExperienceClean facility and nice workers. Sometimes it’s a cluster f&$@ in the office but they are nice and knowledgeable.
Stephen F | Overall ExperienceEverything was great except having to wait for my unit to be ready after being told it was available, and the office had to reset my access code before it finally would work. Amiable and caring staff, plus extremely clean, well lit, and inviting facility. I highly recommend this business!
Monte C | First ImpressionsWe had a bit of a problem when I found out the morning of my move-in an 18 wheeler could not access the property to get to my storage locker. This was after confirming twice with UHaul staff that an 18 Wheeler could drive on the property and use the loading dock and freight elevator to get my items to the fourth floor.The U-Haul manager went out of his way to troubleshoot what we could do with the truck and determined the best plan was to find another storage provider that had access for this large of a truck. He turned a bad situation into a positive experience for us even at the loss of my business. I also received a refund for the prepaid storage locker the same day which is pretty swift for a large business.
Marla B | Online Move InBrian and Danny are TOP NOTCH Customer Service for Uhaul
Mary T | First ImpressionsI was very pleased with this location. The storage facility was well maintained and the staff were always helpful and friendly. I will use this facility again in the future. Thank you for everything!
Lauri o | Overall Experiencekeep up the good work
William B | First ImpressionsThey lost my whole storage unit
Keaton T | Overall ExperienceThank you for going the extra mile
Ana R | Overall ExperienceVery helpful and friendly
Terry T | First ImpressionsAll the people working at the Prescott location were the BEST!! "KJ" is, and was always very helpful, professional and kind!! I will continue to rent from uhaul as a result of my experience! Thank you! Markus Mellinger
MARK M | Overall ExperienceGood
Keaton T | First ImpressionsScott in the Prescott office was amazing, filled with kindness and smiles. Helped calm my nerves, was looking for a storage unit & was informed first month was free do to move across country. Staff w.
Lenene T | First ImpressionsGreat service, clean facility. Very helpful staff.
Kenny V | First ImpressionsWonderful experience. Multiple elevators would have been nice.
Bryan L | Overall ExperienceExcellent service
Arlene K | Overall ExperienceWe had an exceptionally good experience using this facility. The staff were very helpful. We would highly recommend.
Adriana F | Overall ExperienceVery dangerous experience! Lights NOT working, chain dragging, throwing sparks. Police officer escorted me to nearest Uhal to fix. Took 3 hours! People could have been hurt or killed! Inexcusable!!!
Phyllis S | First ImpressionsClerk was friendly and welcoming... Loading dock was a little chaotic but am told it was busier than usual. However, there is a lot of furniture sitting just inside glass doors..
Royal a | First ImpressionsA little expensive for a storage locker but worth it given my situation
RAY P | Overall ExperienceA little pricey but wonderful in all ways that a storage location should be.
holly e | Overall ExperienceI have had a storage unit in Prescott for 5 yrs plus. Scott is the BEST! Very professional!
LEISA R | Overall ExperienceWith my reservation through the call center a very disappointing result ( they failed to reserve an actual storage unit, they just recorded my reservation) Daniel helped resolve the problem A+
DENNIS H | First Impressionsthe best customer service
James H | Overall ExperienceThe crew was on time, worked hard, and took care that all items were secured and arrived I damaged. Good job.
James R | First ImpressionsGood place.
Karla C | Overall ExperienceI had a really positive experience. The gentleman who helped me was very professional and guided me through everything I needed to complete my rental.
Pamela C | First ImpressionsEverything moved smoothly from the phone reservation to opening the unit and testing the lock. Young lady at facility was especially cordial and knowledgeable. She made the process pleasant for me.
MERLE W | First ImpressionsThe U-Haul staff was outstanding!
Tom G | Overall ExperienceMy only complaint is the cost it was super expensive to start with and then they raised the price on me.
Jacob A | Overall ExperienceMoved out on November 7 2019. Turned in my key card and checkout was simple and courteous. Thank you
Michael G | Overall ExperienceExtremely busy location. The owners were on hand and worked just as hard for the customers as their employees. Highly recommended and will definately use again
Chrissy T | First ImpressionsGreatly appreciate having a local storage unit while I was looking for an apartment. Uhaul was very convenient. Great staff 👍.
Danny B | Overall ExperienceFriendly, helpful employees
Patrice A | First ImpressionsExcellent, friendly, courteous, establishment very clean and organized.
David B | First ImpressionsEveryone was friendly and accomodating. A very positive experience.
MIchael B | First ImpressionsI am in appreciation of the excellent service I received It is nice to know that some company's still offer excellent service.
Larry M | First ImpressionsAn obvious error was made in my situation where my storage unit rental was deleted from your system. Appropriate action was taken and we are back on track. I extend thank yous to Jim and Natalee.
SANDRA O | First ImpressionsThey overcharged me for a month and wouldn’t fix it because it was “too much paperwork” when I was checking out I had to call six different times in order to get my money back for that month
Adrienna C | Overall ExperienceThe staff is friendly and easy to work with. Our date for arriving in Prescott with our moving van kept changing and they worked with us to ensure we had a spot when we finally arrived.
Diane F | Overall ExperienceThe assistant manager is very condesending don't care for him. I have an outside Storage unit and they keep parking trucks in Front of it icould understand if there were no parking but there is
DON B | Overall Experience100% awesome
Andrew W | Overall ExperienceBit of a wait. I reserved a storage unit last week, and when I arrived it was not actually reserved and no units that size were available. The employee on the phone had told me it was reserved, while
Christopher H | First ImpressionsJim, Scotty and the rest of the staff do a fantastic job and their customer service skills are top shelf👍
rex l | Overall ExperienceWe were very happy with u hail and will reuse them if needed.
Martin H | Overall ExperienceWorking with Scott the assistant mngr. was such a pleasure. He went above and beyond accommodating me with my specific needs making my upcoming move a lot less stressful. All with a smile.
JACKSON D | First ImpressionsGreat storage 👍
Danny B | First ImpressionsSo easy to check in.
Patricia H | First ImpressionsExcellent service. thank you.
Richard P | Overall ExperienceThank you for your help! I have used you guy’s before in Gilbert Az & was very satisfied with your service
vickie h | First ImpressionsYoung man that helped us was very knowledgeable. We had our rented unit set up and available in no time at all.
Albert C | First ImpressionsClean, modern, secure facility with easy load and unload dock and plenty of carts. Staff were very pleasant, helpful, and efficient. Nice clean rest room also. Highly recommend.
Adriana F | First ImpressionsThe staff was very helpful.
Willard J | First ImpressionsWe called and spoke to a rep on 7/5 who told us the corporate office had given us 2 extra days free of charge. However, they charged us a 20.00 late fee anyway. Highly dissatisfied.
Jennifer W | First ImpressionsVery well maintained.
Maggie D | Overall ExperiencePleasant, Professional and courteous
John P | First ImpressionsIt's a good storage facility. In particular, I respect the attention to the security of stored items.
bard r | Overall ExperienceVery helpful
Michael H | First ImpressionsGreat experience
Susan T | Overall ExperienceAwesome Staff! Everyone is so friendly and helpful! The facility and the trucks were always clean and maintained! I will always recommend this Uhaul Location!
Christina O | Overall ExperienceThe team is so resourceful and helpful! When you think of what customer service it’s them 100%!!!! They take the time to answer any and all of my questions.
Carmela A | First ImpressionsPerfect short term storage for our needs.
Daina K | Overall ExperienceRates are slightly high
Annie A | Overall ExperienceScott and the crew fixed us right up for our storage and moving plans. Excellent people, professional, friendly and competent. Easy 5 stars.
MARK C | First ImpressionsThanks for everything you guys are great i will rent again. Gladys
Gladys M | First ImpressionsIt's too bad that the staff don't, in my opinion, measure up to the qualities of their building. They gave poor directions on how to use my access card, as a result of which I set off the alarm.
bard r | First ImpressionsNOT MUCH AREA TO PARK IN FRONT & HARD TO GET TO THE LOADING DOCK AREA. OTHERWISE, EVERYTHING WAS EXCELLENT.
cathy j | Overall ExperienceEveryone was very nice and helpful and the place was very clean and unit was easy to get to even though it was on the 3rd floor.
Eric C | First ImpressionsWhen trying to move things in and out of storage units during the 16 months of renting, twice we needed to get in early or late and had a difficult time accessing our storage.
Terri O | Overall ExperienceClear bate and switch. I had to pay an extra $114 to rent a truck because it would take hours to find the pods and load them. I found out that my pods were the only ones at the location. Horrible.
Gretchen M | Overall ExperienceEverything was great and accommodating! Staff was friendly and helpful. 👍😊
Cheryl M | Overall ExperienceWe used six U-Boxes and one 10 x 10 storage room when we recently moved. Everything was clean and undamaged when we unpacked.
Russ H | Overall ExperienceI have had a locker space at my local U-Haul location for about 8 years, without any issues. I had a discrepancy in my annual renewal date recently, and they took care of it on the spot. Well done!!
Mike E | First ImpressionsExcellent
Richard P | First ImpressionsGreat experience with great people.
AARON G | Overall ExperienceI rented a storage unit for close to a year, and the entire time I felt confident my belongings were safe. The staff at U-Haul were always friendly and answered questions promptly. Thank you!
kathy s | Overall Experiencegood facility. I will use it again
ROBERT D | Overall ExperienceFast, efficient knowledgeable staff. Easy loading area with a good number of helpful carts. Convienent lication for our needs.
Daina K | First ImpressionsOnly place i trust to store my lifes past and present.
michael t | Overall ExperienceNice staff. Very clean facility.
william m | Overall ExperienceAlways clean, all lights working. Downstairs "recycle/reuse" area kept tidy. Carts in good shape and handy. Loading area usually kept snow free and salted, only one early morning a little slippery.
Alexander T | Overall ExperienceNo comments.
Cheryl H | Overall ExperienceVery god experience
Gregory B | Overall ExperienceStaff was helpful and facility was convenient, clean and safe.
Steven D | Overall ExperienceStaff was awesome
charlie d | Overall ExperienceSecond time I’ve used this storage unit. First time was for five years while I was out of the country and I was amazed at how clean everything was no dust. Difficult to reach by phone tho
Marjorie F | Overall ExperienceVery difficult to get in and out.
Ryan L | Overall ExperiencePleased with your service and facility. Thank you so much.
MARY V | Overall ExperienceNo no
david s | Overall ExperienceLove working with this company! Clean, easy and close!
Regina Y | First ImpressionsFriendly, helpful staff. The facility was very clean. I would recommend this business to anyone.
Rosemary B | Overall ExperienceDiscouraged that they didn't have the size storage unit that I reserved, but they recovered and found one a bit bigger that also fit my needs and price range.
Tom a | First ImpressionsGreat experience with the Prescott AZ UHaul facility. The staff is great, especially Russell He's AWESOME!!
GARRETT S | Overall ExperienceVery helpful & patient.
Karey S | Overall ExperienceThere was a lot of confusion with my order but the staff wad awesome at solving it. It was a little time consumming getting all set up and they handled it great so I can't complain.
Jacob A | First ImpressionsCompared to the horrific experience I had trying to get U-Haul in San Bernardino, CA to help me during my move, this facility did everything it could to make my last step easy. They were great.
Marie C | Overall ExperienceExcellent facility!
Randy K | Overall ExperienceI have been in many storage facilities over the past decade. This is by far the cleanest and most secure storage facility that I have experienced. Renting space elsewhere and you'll be disappointed!
JEFFREY W | Overall ExperienceI was with U-Haul for 10 years. I am from Prescott Valley AZ and Scott and Jim were more than helpful through my 10 year with U Haul. U Haul is lucky to have them as employees!!!!!!!!!!!!!!!!!!
BARBARA W | Overall ExperienceUsed this facility for around 11 years. I always found it clean and felt very secure. Employees were always pleasant to deal with and I never had any problems.
PATRICIA T | Overall ExperienceRenting my storage unit was quick and easy and the staff were friendly and helpful. I love that my unit is inside and that the carts are right there for your use. Everything is clean and protected.
Patricia O | First ImpressionsThanks for your help again!
MORGAN D | Overall ExperienceFriendly and efficient staff. In and out in no time. Russell was very helpful
GARRETT S | First Impressionskvjdjnskkdsjnsdkv fjvn;fkvn; sjkn;kjn
Greg L | Overall ExperienceJim & Scott at the Prescott facility were always pleasant and very professional. Always insured that our U boxes were available to us when needed. Would highly recommend them!!!
Petra C | Overall ExperienceAbove average, but sometimes reservations are lost or wrong. Staff is friendly and helpful.
Russ H | First ImpressionsYou need to move the cars and trucks from the drive way into the back of the building, never any parking space in the front of the building to go into the office and to the back of the building.
Stephen Z | Overall ExperienceThanks so much
barbara w | Overall ExperienceGreat service, always clean and safe facility.
Joseph m | Overall ExperienceThe personal were very informative and very helpful
bonita t | Overall ExperienceWe were greeted immediately and helped with getting a storage unit. The entire storage area was exceptionally clean! Employees here know what keeps customers satisfied.
James I | First ImpressionsVery good service...
BRIAN H | Overall ExperienceKJ is the manager I believe at the 2112 Prescott uhaul facility right off of Arizona 69. That man really truley appreciates his military folks. He did everything to make my experience excellent.
colton s | ReservationGuys were great. Very helpful.
Thomas R | Overall ExperienceGood crew. Good facility.
Ron M | Overall ExperienceStaff was very helpful and knowledgeable
Thomas F | Overall ExperienceGreat Experience... Thank you!!
WILLIAM R | Overall ExperienceExceptional customer service.
Tom S | Overall ExperienceNo comments
wesley c | Overall ExperienceJim is absolutely great! Extremely cooperative and helpful. A perfect experience!
dan t | Overall ExperienceStorage is convenient and well maintained.
mike l | Overall ExperienceI finished using the 2 storage lickers on 9/28. When I tried to check out if them the front counter person told me the system was down. My rent expired on 9/28 and do not want extra charges.
Michael W | Overall ExperienceFriendly staff. Good facilities.
Ron M | ReservationMy uhaul experience could not have been more perfect.
Jeannie B | Overall ExperienceLocation offers easy access from the highway and is a clean and uncluttered. Staff had my 4 UBoxes ready on site for unloading by local movers I hired the morning I requested it. Great service!
William L | Overall ExperienceAmazing customer service, helpful and nice.
MARIE V | Overall ExperienceOur U-box containers were ready to go when we arrived to pick them up. There was no delay to getting them home & unpacking them. Very well organized.
julie t | Overall ExperienceNever had used storage facility before. Seemed expensive. No bugs or vermin was a plus!
Nancy S | Overall ExperienceAlthough it was busy, all employees were very friendly. My move went smoothly.
Sarah L | Overall ExperienceI had household items from my parents’ estate store here for 5 years, waiting until I retired and relocated. Everything secure and intact, no concerns or worries about safety and security.
CHARLES F | Overall ExperienceThe customer service was outstanding. The office personnel were helpful and courteous. Excellent follow-through.
steve l | Overall ExperienceU-Haul of Prescott was very helpful with my U-Box rental. Jim Pena was very helpful.
kaland S | Overall ExperienceEverything was great minus one exception.... I kept requesting to have my account automatically debited for the monthly storage fee but it never was done.
Annie A | Overall ExperienceI’m pretty sure that for most of the year-and-a-half that we rented here, the security system did not operate. Trailer/truck parking area was often overfilled & impeded access. Otherwise, good job!
Rudy T | Overall ExperienceEveryone was so helpful and friendly and all my items arrived safely
Jeannie B | Overall ExperienceReturned empty storage unit ( #822) to U-Haul 18 days early and was not reimburse for unused portion of monthly contract. I find this policy to be unfair, unethical and a poor business practice.
william f | Overall ExperienceThe place was neat and clean. Everyone that we had interaction with was very nice and helpful.
James S | Overall ExperienceThe obstructions (wooden box & trailer) in the area of your loading dock made usage of the ramp impossible. Please keep in mind that NOT all storage users have or use trucks to load and unload.
SANDRA O | Overall ExperienceWe were very pleased with how clean & well maintained the building was kept. We rented the unit for over a year & we had no complaints during this period. Would recommend facility to others.
Diane H | Overall ExperienceSirens were always going off. Bugs in unit. Employee broke one of my antiques and walked away. Was told would receive military discount. When I went to Pay the following month, was told no military
Robbin C | Overall ExperienceGreat customer service.
CHAD R | ReservationCory was very helpful and responsive. Our U-Boxes were late in arriving and he made sure to let us know the minute they were delivered and ready for us to pick up.
Kathleen L | Overall ExperienceOne star off for not being able to call in and immediately speak with a local office staff. Always ended up waiting 15 minutes or more, only to connect with someone in North Carolina!!
Sharon L | Overall ExperienceCory was extremely helpful and responsive.
Kathleen L | Overall ExperienceGreat faculty and professional employees.
VIRGINIA C | Overall ExperienceStaff was very helpful.
David V | Overall ExperienceThis part of our UHaul move was the worst of our move. The service from your facility in Prescott was very unstiisfacory. You had our box’s outside through the monsoon weather for at least two days.
Michael M | Overall ExperienceIt was a good experience and the manager is great. It's too bad there isn't more room to park, though. It's difficult to 'navigate' around there and find a space.. Plus, being on a hill doesn't help.
janet r | Overall ExperienceThanks Scott, Henry, and the rest of the crew for making my day! I’ve been in Prescott for over 45 years and was at the Grand Opening of that facility several decades ago—it’s better now than ever! 👍
DOUG B | Overall ExperienceI picked up my Ubox, a truck and dollies. The manager and staff were friendly, professional and helpful.
Leonard R | Overall ExperienceThe Staff and Management went out of their way to help! Great experience, would highly recommend to anyone!!!
Michael H | Overall ExperienceMy one "complaint": the significant rate increases every year. But, there was no added benefit for the increase. This is the reason I decided to close out my unit. It was becoming cost prohibitive.
MELISSA F | Overall ExperienceStay away from this location
scott m | Overall ExperienceWhile the staff were very friendly and helpful. I experienced nothing but problems and glitches from this location. I will never use this location again unless I absolutely had no other choice.
scott m | Overall ExperienceFront desk staff were mostly friendly and knowledgeable.
Shannon D | Overall ExperienceGreat staff and great facility.
Rick Y | Overall ExperienceHj
Jesse E | Overall ExperienceThis facility lack parking and easy access to the facilities. Otherwise its good.
LARRY H | Overall ExperienceAll other U-Haul facilities are equipped to transport U-Boxes to a residential location. This facility is not, which makes it extremely difficult to finalize moving. Totally unsatisfactory!!
Jaxon T | Overall ExperienceStaff was extremely helpful. My only complaint is this... the door that rolls up in my unit was bent & would not open many times. going. They indicated it was difficult to get someone up to fix it
Dawn a | Overall Experiencethe only thing i will complain about was when i finally moved my stuff out of storage is that i had alot of mouse droppings in my stuff and also some of my boxes were chewed into by mice
LAURA J | Overall ExperienceClean and well run.
Jerome H | Overall ExperienceAll the staff very helpful and customer friendly. A pleasure to work with
Charles B | Overall ExperienceGreat experience the people at U-Haul. Very friendly and helpful. They could use some help answering the phone.
Jim K | Overall ExperienceThe building is very clean, has easy access, and the staff are very helpful and friendly.
Kathy S | Overall ExperienceExcellent in every way, have used this Haul location for years!
John C | Overall Experience