The only complaint is that , we needed to speak to someone about leaving the truck sit at the Prescott U-Haul facility while we unloaded it into Uhaul storage locker , when we called we were placed on hold for 45 min while sitting alongside the highway. The person who answered the phone on 3-17-24 told us that the people in the store were their biggest priority . One would think that having a piece of Uhaul equipment sitting alongside the road would have priority due to it being a safety concern.
DAVID L. | First ImpressionsSelf Storage Units in Prescott, AZ, 86301
U-Haul Moving & Storage of Prescott
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The staff was very busy but still took the time to provide excellent service to myself and the other customers who were helped while I was waiting.
JENNA LAREE A. | First ImpressionsBest storage facility! Staff ALWAYS friendly and helpful- so unusual ( but appreciated) these days!
PATRICIA O. | First ImpressionsAll was good although hard to get a hold of clerks on the phone. Perhaps they need more help.
laurie s. | Overall ExperienceIf staff was available, it would be nice for someone to walk a first-timer through the access system and where there room is. We were lost our first time, even with a map. Two key pads threw us off a little. Staff was VERY friendly.
Linda O. | First ImpressionsHaving to manage storage is seldom a pleasant experience. This UHAUL facility and staff were consistently awesome in all regards over the 2 years I used this location.
MARC H. | Overall ExperienceWhen it snows it gets pretty icy and slushy down at the loading dock but the staff works very hard to keep it clear and safe which I greatly appreciate. They do a good job considering the situation. The office staff were also super helpful and friendly.
Melody S. | First ImpressionsMason was fantastic very personable. A solid for Mason
Michele S. | First Impressions.
SCOTT C. | First ImpressionsI set up auto pay Somehow it did not get saved when your employee entered info. So as a result December rent was not paid on time. I thought it was handled by the employee who was supposed to set up auto pay. When I came in to pay January rent there was an additional $50 charge I had to pay. This was your employees fault for not setting up the auto pay correctly. Not real happy.
Elaina R. | First ImpressionsI noticed there wasn’t a prorated refund for the time I didn’t use (about 24 days worth). I know other storage facilities issue refunds like this… almost disappointing that Uhaul kept that. It is what it is, overall the experience was fine.
Christopher C. | Overall ExperiencePayment for storage units should be prorated if the unit is cleared early.
Amber D. | Overall ExperienceCame with my crew and multiple vehicles to clean out our unit only to find that the elevator was not working and there was nothing we could do. You have all of our email accounts. If something as critical as the elevator is not working, you should send out an email to everyone with a storage unit to alert them to this problem. Your exterior walls should be insulated. Some of the stuff that we had against the exterior wall got mold on it because of how cold that wall gets. Never even thought of that when we were given that unit. I have a ton of books still in there and am praying that they are not moldy as I would be heartbroken. You should warn people about that or insulate those walls so they don't get so cold. New management is WAY friendlier than the previous one!
KAREN P. | Overall ExperienceVery clean units. Staff are very friendly and helpful.
Kendra G. | Overall ExperienceThe trucks are parked in the back lot in such a way that makes accessing the units in the back difficult and sometimes impossible with anything larger than a car. The unit leaked at the back. The roll up door came off the pulley several times. The previous tenant had a good deal of rodent activity. The elevator was out of order several times and we had to empty an indoor unit with a hand truck down the stairs. The ear piercing door alarms are quite unpleasant. The units are pricey and the late fees start sooner than any of the other facilities I store with. The staff and call holding times were some of the worst that I have experienced at any of the local facilities, but occasionally I would get a very pleasant and helpful staff member. The facility overall is clean and well maintained. The bathroom is very much appreciated and not offered at every facility. Overall, one of my least favorite facilities in the area and I am glad to be out of it.
Matthew B. | Overall ExperienceMark new exactly how to help us pick the right size and type of unit I was looking for. Thank you again
SAMANTHA P. | First Impressions