Customer Reviews for U-Haul Moving & Storage of Providence at I-95
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Providence at I-95
Wayne G. on
Service was okay nothing special but he was friendly and got the job done in a timely manner.
jo-ann h. on
Everyone was so helpful and nice. Helped us find exactly what we needed. They are the best.
MIKE O. on
Free coffee and donuts
Edward M. on
The staff is professional and friendly. The facility is clean, well maintained and easy to access.
Sherlene J. on
I had no regrets, would store again, thank you
David R. on
Very pleased with them
Dennis C. on
These guys did everything to accommodate my needs. Had to change the date but we got it done
Jimmie S. on
Very good
Wayne G. on
Equipment was clean mileage was way off and gas was lower than on contract. Rep could not change info on contract he waited for a manager to call him back I had to leave the office I was on a time line. I called CSR at uhaul who would not change info and was HUNG UP On (very unprofessional)..
Olivia A. on
I have been charged a "toll fee" and an "administration fee". I phoned Uhaul and waited for over 45 minutes, but Uhaul did not take my call. I have emailed Uhaul and still not received a response back. We will be moving again in 1 year and we have quotes from other companies as this simple arrangement with Uhaul had turned into a headache
paul S. on
The staff was very professional and easy to set-up the rental. Their knowledge to size the correct vehicle was paramount. We were able to get the move completed in one trip.The cost of rental was very reasonable. Overall, a great experience!
Alessandro D. on
Very professional. Explained rental process.
David L. on
ARTHUR WHO ASSISTED ME WAS GREAT, HE WAS FRIENDLY, AND UNDERSTANDING. THIS RENTAL WAS GREAT, OTHER LOCATIONS (BROAD ST) ARE CRAZY, NO ONE KNOWS WHAT THEY ARE DOING, AND NOT SO FRIENDLY...EVEN THOUGH I USE THEM OFTEN.
Robert D. on
Excellent staff, service, all around great experience at this facility. Would definitely come back again if needed. Thanks again !!!
Checkiea E. on
When my husband pulled the ramp down it completely fell out. Called for assistance and was told to call road side assistance, i asked if they could call and the young mam was pleasant and called. Road side assistance called me with a 90min eta so my husband got his tools out and repaired the ramp himself. The next day i was charged for a 2 day rental due to the late return which i was told i would not be charged a late fee due to the 2hrs i lost because of faulty equipment! Called the MANAGER and asked to be refunded he very rudely said NO and told me that there were no notes in the system so PROVE it. Thankfully i took pictures of the broken ramp and a video of my husband repairing it.
Sara M. on
Booked truck for 8:30 as movers were arriving at 9am. The keys to the truck were not in the lock box, the lock box was not locked. Had to wait until the location opened at 9am to get key-meanwhile paying the movers hourly for their time.
Samuel B. on
Great customer service both reps were really helpful when it came to installing the hitch.
Blake C. on
Very friendly/helpful staff!
WYLLA D. on
Stored here for one year and fiive months. Never had a problem. Staff was very professional and eager to help...
Jeffrey H. on
Very disappointed with UHauls' policy of changing your pickup and or drop off location at the last minute to accommodate their needs over their customers. Pease do not write to me to tell me you try or you tried with no actual PROOF that you did so!!! I will be reaching out separately to talk to someone about a full refund as this was a miserable experience!!!!
Jordan C. on
The interior of the van was horrible. It smelled like smoke inside near the drivers seat and passenger. In the loading part was covered in dirt. We had to re-clean all of our belongings before bringing them to our new apartment. It was very disappointing. Usually a good experience with UHAUL however this was disappointing.
gwenny j. on
The staff (art) was really friendly and helpful, thanks a lot!
joseph c. on
Would highly recommend this U-haul location. Staff is well trained and super helpful!! 10 out of 10
Amanda J. on
Elevator in second building needs some WD40 on the top level because it’s very squeaky.
Justin P. on
Our 20 foot rental truck had a broken passenger side mirror that made it very difficult to see on the passenger side. The man who helped us was extremely helpful and When we rented the truck we filled out a report saying whether we agreed or disagreed with pictures showing the condition we received the truck in. This was presumably done so that when we dropped the truck off at a different location they’d know whether we had caused any damage. However the location we dropped the truck at was not aware of the online forms we completed or pictures sent in with them reflecting this, and spent a while trying to figure out if we caused the damage. They filed a report that we did but didn’t charge us for anything so no harm. Would make sense though for these forms to be shared with the uhaul location receiving the truck, even if they are separately owned. This seems more like a uhaul company issue than the locations issue though. Would still use this location again but would ensure better documentation of trucks condition.
Craig H. on
Very efficient - nice personnel.
Rajan K. on
Guy who helped me there was Superman. As soon as I pulled up he asked it we were done and then he unhitched the trailer in like 30 seconds.
ATIQUE M. on
Horrible customer service agent. Friday August 30 agent at this location called me. Rude and demanding truck back because I had to use it for 24 hours extra. Don’t go to this location.
Gerardo V. on
Very friendly staffs.
jennifer S. on
Other than the location of my pick up being changed at the last minute, my experience was excellent.
Carla R. on
Little confusing of where to park
Wilma C. on
NO COMMENTS
roberta b. on
Great experience. Way better than another major chain we used in FL.
Sahony R. on
The guy who helped me was patient, helpful and provided amazing service! I’m NY it was a nightmare due to lack of employees but in Providence it was a completely different experience! Thank you.
Mike T. on
fantastic customer service, would recommend to anyone
teresa l. on
N/A
Payal P. on
The staff was super helpful when I booked the wrong type of storage unit, quickly giving me a bigger unit. They were super helpful in navigating the facility.
Payal P. on
The 2 employees I interacted with were kind and accommodating when I had an issue with storage sizing. I really appreciated how helpful they were!
Christopher A. on
Check in was easy and quick. The guys were friendly and helpful. Very good experience.
Matt S. on
None
theresa g. on
It was easy and felt safe very clean as well. Great custimer service. First time ever renting and even renting.
Michaela B. on
Matthew was awesome and super helpful.
Robert D. on
No comment at this time
Steve K. on
.
karen d. on
Employees were personable, courteous and knowledgeable.
Ian K. on
Everyone was so helpful.
roy s. on
I recommend this Uhaul facility to anyone!
Matthias S. on
The agents were responsive and informative.
carol r. on
Everyone is so kind and helpful.
WILLIAM E. on
Staff has been very friendly and professional over the past three years.
Hugh C. on
Good facility. Nice people. 2nd time proved this was no fluke. Strongly recommend.
Kayla M. on
Management is awful. Ricardo is rude and his staff tells you one thing and then he does another and tells you “don’t listen to my staff listen to me” not enough room on here to write out everything.
Robert D. on
Very pleasant. On point business acumen.
Ian K. on
They are very professional
amber g. on
Very helpful staff, always friendly and never made it seem like I was bothering them when I would come in for a new access key (which I did 3 times because I kept losing mine) just the best!
DAVID C. on
For the location in providence it was a nice place.
keilani d. on
Love the staff and how accomidating (spell chk) they was and how understanding the manager was to my needs. Would def rent another storage from them again.
DEBORAH W. on
Over the five years all staff were very friendly and helpful
Colleen B. on
Great service!!
alexander m. on
Door on my unit was damaged which left it unsecure. asked repeatedly for management to call me; they never did. I moved out early for this reason, and was refused reimbursement for unused time
JOSHUA K. on
Facility was OK but the area was difficult to get to. Price increases were somewhat regular and I found a facility which is much easier to access and the monthly cost was more reasonable.
thomas m. on
Very knowledgeable and helpful staff.
Lisa B. on
I appreciate you calling to ask me if we moved out so we werent charged another month.
ahmed a. on
Craig was very helpful.
Klint W. on
👍
Diego F. on
Great service!
jevonne m. on
2nd time renting a storage unit.
Douglas W. on
I rented for about a year and half. Very easy, convenient, and reasonable.
john f. on
Great facility and staff. I’ll use it next summer. Thanks
frank d. on
no issues
LILTON T. on
The manager Ricardo Jimenez provided excellent customer service. He and his team made the experience easy.
MARYANN M. on
Ricardo the General Manager has always been helpful by phone or in person.Friendly & kind & willing to help. U-Haul Storage is always immaculate,well kept,climate controlled & security monitored.
cindy r. on
Thank u
Avery B. on
My unit was stripped of all the belongings in it and tagged as “ready for new move in” because i had a different lock than everyone else. They did not bother to call before trashing my belongings. Sad
Craig H. on
Fantastic
LINDA D. on
Over the two years I used the Oxnard St. facility, I was impressed with the condition of this facility each time I was there. Very well maintained and exceptionally helpful staff.
patrick z. on
Na
beatriz l. on
I had a great experience! staff was real helpful and professional. when i could not operate the elevator they came out a few times and never complained. thanks for treating me with respect :)
Young C. on
Staffs are friendly, accommodating and helpful. Our co. is in CA; U-Haul staff helped our mover in RI with thorough follow up to clear out our storage unit in RI.