Customer Reviews for U-Haul Moving & Storage of Providence at I-95
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Providence at I-95
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Kathryn D. on
CSR's on duty were helpful and courteous!
Suzanne P. on
A better after hours drop off method.
Alyssa C. on
Even though I reserved a uhaul for a specific time, it wasn't ready when I got there because the last person using it was late. There should be a buffer between these two times of drop off and pick up or atleast a discount if my reserved uhaul isn't there when it needed to be. I planned a day around the uhaul pickup time and was not able to follow through.
MARY S. on
The store manager, Ricardo, is excellent. He is cordial and very helpful. Everything went very smoothly
elane r on
Ricardo staff were extremely helpful. They made it so easy for us to move our belongings into storage. They`re very knowledgeable helped us to make the best decisions. They deserve a raise!
Richard v on
Great customer service made the process quick and easy
Fred L. on
inspect your equipment for safety issues and damage before taking possession and driving. Bald and low tire tread, damage to the siding, etc... We identified problems with the truck, and to their credit they swapped and gave us a brand new vehicle with very low miles.
Lisa M on
All the staff were very helpful and friendly! The manager was particularly pleasant. Thank you UHaul! Very easy transaction for renting a space and a truck.
cherese m on
The guy was every nice
marnita s on
It was a horrible experience. You didn`t have the space I reserved. You changed the price from $59 to $159 and then the pod price from $64 to $89. Worst Experience Ever.
Jessica N on
When I was flustered and trying to figure out why I couldn`t go up the elevator/ how to sign in and out, the person who came to help me treated me like an idiot. The attitude was not necessary.
Alan R. on
Everything was perfect the service the vehicle and even the return. Could not have asked for it to be better.
Helene M on
Very clean. Friendly staff.
Chaela B. on
Better drop off had to pull over on street and run in to have them move trucks to pull in.
Christopher W on
Staff was friendly and helpful.
Kelly W on
Facility was clean, staff friendly and helpful.
lionel b on
For the neighborhood I found the fence and gates made a better sense of security. Great crew. Family and professional atmosphere
Jianhua s. on
Very good and transparent service. Simple and clean. I'd like to use it the next time.
CORNELL R. on
Explain rate information in detail on milage
ELANE R. on
Ricardo was wonderful. He made several helpful suggestions and made a stressful event so easy! He deserves a bonus!
James R. on
Once again, this is the best customer experience I've ever had. The two men that were there at the return center very professional, friendly and helpful
STEPHEN S. on
The mileage on the truck was wrong it charged me 15 miles when I know I only went 3, I would not recommend these trucks to anyone
maurice c. on
Better Customer service from your employees!
michael c on
Required extra payment to access 24 hours is outragius,
Lisa D on
The manager was very helpful, registered me into system quickly while I had a moving company outside waiting to move my things into new unit Excellent service they showed me around very helpful.
Douglas W on
Very quick, easy, and efficient. Staff very helpful.
Michael B on
Staff did a great job of checking me in and then taking me to my storage unit.
Queshala I on
I was inconvienienced by lack of information provided by one worker, however manager assisted me as much as possible to resolve issue
Jonathan S. on
Great job. Thanks for all of your help.
TAYGAN Y. on
Please keep doing what you're doing! I would like to specifically recognize Ricardo Jimenez. He was extraordinarily helpful and kind with the whole process. He was very clear about exactly how the process worked with renting a van from start to finish. It was a very, very positive experience overall. Thank you!
Nicholas B. on
The U-Haul manager was very helpful and courteous.
EFROSYNI I. on
This is the third time I have rented from Uhaul and ALL three times, I was charged for gas when I proved by photo and receipt that I refilled the tank before returning. I make it a practice to photo the gas gauge before and after because I have learned that this is a common practice to steal from customers. This time, the manager would not refund me the extra $11.25 for the gas charge. I drove a total of 6.9 miles and there is no way that 3 gallons of gas was spent... and I prepaid for 10 miles. I provided a photo of the gas gauge the next day and a gas receipt, but the manager would still not refund me the money ($3) for the mileage over change nor the gas charge ($11.25). It is outright thievery and this practice has got to stop. This extra charge is now in dispute with my credit card company. Shame on you Uhaul.
CYNTHIA B on
Appreciate that one of the staff members put plastic over roof of my unit to keep dust out when work was being done on floors.
MARGARET M on
Very good experience
MYRA D on
I have had countless experiences with staff members where they were very rude
BARBARA B on
Ricardo and his staff were always friendly, professional and helpful.
CLAYTON C. on
No seating available while I waited for my ride.
elizabeth t on
Your staff was so kind, helpful and polite. A really nice team.
Michael G on
The staff was very polite
Paul K. on
Bad customer service. Dirty old equipment. Had to argue with staff to clean it first, yet if I were to return truck dirty...then I'm charged. No value. Will never use Uhaul again. Service desk guy was nice, but his helper was nasty and untrained, and didn't want to work.
CHRISTOPHER S on
Ricardo and his crew were extremely helpful. I know exactly where I`m going if I ever need this help again and I recommend it to anybody that does also thank you very much for your help.
MIRIAM W on
Very nice and convenient the manager didn`t hesitate when I needed a storage unit at the last minute..He stepped up to the plate and really delivered professional service!
Adenrele A. on
Gentleman at front desk was pleasant but The van smelled like feces. Pretty disgusting. We have infants and had limited time to get our errand done so we just rushed through and dealt with it and had to keep windows open during a rainstorm.
STEFEN V on
On a couple of occasions we would`ve preferred access up to 9pm instead of 8, however we worked around it. The staff were all pleasant and accommodating. The facility was extremely clean and secure.
MARIA B on
The staff was friendly and on point. The only thing and it`s not there fault is they need a bigger space to work because of the amount of ppl that came at once.
TINGFANG L on
The manager was really nice and helpful.
MICHAEL B on
We were very satisfied with our experience and we would recommend your facility to anyone. Thanks.
GORDON Y on
Will use again next summer
DAVID H on
new very clean facility. easy to navigate dolly loads of furniture around facility to bring in and remove. crowded loading area for cars and trucks
KURT S on
I will use this facility again
GREG R on
Miguel is great
RIVA P on
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DOUGLAS B on
The young gentlemen at the front desk were extremely polite and very helpful.
HEIDI S on
The team was great. Steven Lugo was very helpul and funny.
ESTELLE T on
This staff was incredible even came after hour, very nice and the facility is excepetionally well kept.I thank you deeply for accomodating me that day
THOMAS R on
very helpful!
ARIEL G on
The facility was very good I`m happy with the service
JAMES J on
I was very happy with the security and cleanliness of the facility. The staff was very friendly.
DEBORAH T on
The Staff was very professional and accommodating.
MICHAEL C on
Very nice.
GREG R on
Everything went well and in a timely fashion
TRAVIS J on
Staff very helpful.
MIKE O on
Staff was very friendly and helpful.
TERESA D on
Service was Excellent and the check in process was quick.
RACHEL B on
Super secure and the customer service was great.
ELIZABETH O on
First and foremost I would like to thank Ricardo for his accommodating service. He helped me out in my time of need and they were more then patient with me through everything.
DAWN K on
The facilities were very clean and well maintained. Mr. Jimenez was very friendly and helpful. I would use this facility again and would definitely recommend it.
ISABEL M on
Staff was friendly, knowledgeable and helpful. The facility was clean and well-maintained. We would recommend it!
DALIA B on
Staff was friendly respectful and eager to help
DOMINIQUE S on
I was still being charged 3 months after moving out of my storage unit.
PHILLIP S on
The service there was horrible. There were employees being rude when asking details about the storage unit or a basic question.
MICHAEL N on
The service was excellent the prices suck. If I had time to bring my stuff to Pawtucket I would have. They are much more economical for the space and money.
MICHAEL M on
The employee who helped me was extremely helpful.
MICHELLE Y on
The help was very good by the gentle men in the office.... I fell my things will be secure... Thanks guys!
GEORGE G on
I want to a big thank you to everyone.
PAULA M on
Last year I didn`t have a good experience an was forced to use another storage facility. I went back this year bc of the convenience and was very pleased with the service I received.
AHMAD MUHAMMAD A A on
Thank you
INGRID R on
Customer service is excellent, very responsible and courteous at all times... I would definitely recommend to others. Thank you!
ADAM G on
Excellent facility!
REGINA B on
Everything was explained well. When I asked questions they were answered so no understood better.
JANNET Z on
excellent staff and manager
JUSTIN T on
Clean, well lit, attentive staff. I will admit the gentlemen who showed me around could have been a bit more knowledgable. He kept second guessing his answers/sales pitch.
KATHLEEN C on
Ricardo Jimeniz went out of his way to accommodate my unusual circumstance. I was not able to be at my unit when movers came to load my things. Ricardo helped me arrange a solution.
TYLER W on
No
BERTHA A on
My only problem was that when I signed up I was told that I would be able to access my unit 24 hours. I wasn`t aware that I had to pay an extra fee to get into my unit if I needed to after hours.
MARY B on
COMPLETE IDIOTS. I was repeatedly mischarged, overcharged, and credited so that my bank acct was totally fucked up, even when they SWORE my card wasn`t being charged! Illegal...
DEBORAH B on
Very pleased with the prompt and courteous service!
JEANNE G on
I recommend this location. We had a good experience and our stuff was secure and in good condition.
MARIE J on
The staff here are great! They are knowledgeable, friendly, always ready to assist with anything. 9/1 is a very busy time for them, but I saw them juggle multiple customers and phone calls like pros.
JAY K on
Conveniently located
TIARA H on
They were always very respectable and funny. Lighting was maintained and floors always spotless.
VANESSA B on
I never had a problem, when needing assistance. The staff was always very helpful, friendly and courteous.
ALTAGRACIA D on
Saturday`s staff was excellent!
SANDRA T on
The manager said that the facility was secure but a homeless man was sleeping on the 4th floor!
BELKACEM B on
Keep up the good work.
SHERISSA S on
Storage space was a bit cool. Service was great and friendly would definitely recommend and go back.
YVONNE B on
Card cloned. 2 Latina men on camera using it.. investigation ongoing. called manager, staff said, he aint gone remember to call YOU, bout dat..he coming off vacation with lots on his mind..CALL HIM!
DONNA F on
excellent staff, friendly and helpful. I already referred it to a friend!
JOYCE L on
The staff was very friendly and helpful. We were very satisfied. Thank you again.
RACHEL M on
The experience was a good one. Helped solve a lot of problems in a very short period of time.
HABITAT FOR HUMANITY R on
The gentleman who waited on me was excellent!
NANCY B on
Regarding the security issue, the door to our building D was broken left open.
LATHA P on
Problem with rats? Saw a rat poison container in my rental space.
AMAHL H on
This is a stupid survey. yes/no answers are not adequate. You`re not getting good data here--get help designing your survey.
DOROTHEA C on
UHaul saved my skin after a failed attempt to use PODS. THANK YOU! Couldn`t have been easier, friendlier or more convenient. What a HUGE relief! Grateful to be in the hands of UHaul.
KAREN R on
Everyone was very professional. I will recommend this facility.
ABIGAIL H on
Everyone was very helpful and professional, Ramon helped us multiple occasions
HEAVEN ROSE A on
One problem after another. Payments that were made just magically disappeared, even started bringing witnesses with me when I made my payments and STILL had issues with them saying I hadn`t paid.
JAYRAN H on
The unit I reserved was rented to someone else + the van I reserved for 24hrs was not available for 24hrs.
DAWN W on
LEVEL OF SERVICE WAS AVERAGE
TROY B on
the two people there were very nice and helpful
KATHARINE Z on
The added security swipe card system was not necessary. It was inconvenient to swipe the card each time you had to use the elevator. The previous method of typing in a personal code was secure enough.
LISA P on
It was fine.
JILL K on
Very helpful staff.
STACEY P on
Ricardo Is a valuable employee to your company he is helpful and generally cares about customers He went above and beyond to make sure my needs we`re met
CHARALAMBOS M on
Staff was rude and not helpful at all.
KAREN W on
The only thing I would change is the pricing
MARIA C on
Never had any problems.
THOMAS M on
The young lady who helped me was very pleasant and professional. It was because of her that I had confidence renting here
STACEY P on
I received excellent customer service I would recommend this location to my friends and family
CELESTE F on
Thank you for your service
THOMAS M on
Very polite on the phone
DOUGLAS K on
Too expesive
ROBIN M on
The staff was very friendly and helpful.
ANDREW E B on
no issues with service
CHRISTOPHER K on
Our experience was great
BENJAMIN B on
.
RICHARD F on
Clean, convenient and safe seems to cover it all.
PATRICK S on
Only one problem: the manager was kind enough to set my card to late access, but it didn`t work. I was locked in the compound for half an hour. Luckily another customer let me out.
MEGANN G on
It was a good storage place for the timeframe needed.
KATHERINE D on
I used this facility for about 4 years. Service was very good and the people working there were always personable.
PATRICK H on
Elevator was broken
CHARIS E on
BAD
MATTHEW P on
I was very impressed with the level of care and service.
JOSE F on
Barbara and her staff were friendly and efficient.
BARBARA P on
Terrific, convenient, clean, friendly, welcoming, safe.
JOHN R on
Barbra is an awesome lady and was very quick to respond whenever I had a question about anything. The rest of the staff was always available and very polite, I would recommend you to anyone.
KRISTEN B on
it was a good experience, the staff were helpful.
JOAQUIM F on
The manager was excellent the service is excellent place is clean and that`s what I have to say
DAVID M on
My experience was excellent. I was especially impressed that I was always greeted by name and the manager even remembered my locker number. I would recommend this facility anytime.
DAVID M on
Very professional, pleasant experience.
KATHERINE H on
My experience was very positive. The staff was friendly and welcoming and really made me feel at home
THOMAS P on
first time user. staff was helpful, courteous,
KORI G on
Service was great! Thanks.
LUIS M on
Barbara customer care and attention have been super, we really happy with her approach to our needs and concerns. Barbara a great employee o. Dr. Luis Martinez, GMV300 International
RUTH O on
Barbara was a gem! I will definetely use again and have been recommending your services.
DANA D on
Customer service suffered a bit when u-haul purchased the storage center. I`m glad they retained Barb who make the place wonderful.
PATRICK H on
Excellent overall service, staff member was extremely pleasant to work with.
EDWARD G on
No complaints, clean, decent temperature maintained.
THOMAS C on
The staff is very helpful and I plan to use this facility again next summer.
CHELSEA P on
The staff was always so wonderful and helpful!!
ALBERT H on
There should be 24-hour access because peoples` schedules are completely different
TRACEY M on
The unit I rented had mouse droppings!!! Did not move stuff into the unit!!!
MARJORIE Z on
great
KATHERINE H on
Barbara made me feel welcome and the process easy. I like having a friendly, caring real person to interact with!
JOSHUA O on
Good customer service