Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Staff was very professional and pleasant great staff from reservation for truck to picking up truck to returning the truck also when I left there to reserve the truck I was on my way to home depot to get boxes but I thought to my self the gentleman that reserved the truck was so nice I said let me go back and get the boxes from him because he was so professional.
The staff at Oxford St. went above and beyond to deal with a dumb mistake that I made. I dropped off both of my rentals at Oxford St., and neither of them were scheduled to be there. This mistake clearly made for a confusing and likely aggravating situation that the staff dealt with on my behalf. I could not be more grateful and appreciative for courtesy and help I received dispute my failures as a customer! Thanks to the whole team at the Oxford St. location, top level customer service!
the guys were graet. help me all the way.
UHAL ruined my moving day! Making reservation online few weeks before the due day - done! Some emails with UHAL APP updates came out and after these updates and using the app, my reservation was updated with mistakes. I was sure that the UHAS stuff and "proffecioanl" customer service could solve the issues in-person, BUT I was wrong. After few hours of trying to proof my point and listening all rude excuses from the personal - I truly wanted drop it and never deal with UHAL again. After all this awful conversations, taking all the blame for the APP, online and IT issues I had to load the truck at late night and after all I had to have to bring it back to different location (far from my place), with not my planning time and paying for extra miles (even though I was promised over the phone that won't be charged). So some how my moving in/out day was over with solved, much more difficult procedures, than just rent the truck. But that was my the worst customer service experience ever!!! Wish would never have to have to work with the same company again (or the same people there).
Always excellent customer service at 35 Oxford Street in Providence, RI !!! Very polite and helpful staff
Truck was scheduled for a long haul drive - RI to Hernando, FL. We scheduled to pickup in North Attleboro, MA (this location is much more organized) but reservation was changed for pick up in DIRTY PROVIDENCE, RI. Truck was dirty, smelled of smoke and the windshield wipers were terrible. The smoke smell was not noticed until sitting in the truck for a long period and running the A/C - just gross. And the windshield wipers because we did not need them the day of the pick up. We had to sweep out the truck before we could place our items in the back. WE were on a short timeline as we had help that was already scheduled and there appeared to be no other 20 ft truck on the street. TERRIBLE LOCATION!! ime; windshield wipers were terrible; truck smelled of smoke. How did we know it was not cleaned property besides all the DIRT in the back; we found the paperwork and dirty mask of the previous rental under the seat. REALLY??!!! Prices are incredibly high for a lack luster truck for such a long drive. U HAUL needs to reevaluate their trucks - for cleanliness and safety regardless of the distance traveled.
Keep the great gal gal who helped us!
The rental should be cleaned and inspected in case previous rent or leaves any equipment. My truck was t clean and someone left equipment in the back of the truck. Raises that the truck was great and service to.
I was rented a van that was unsafe to drive. The right mirror wasn't functional. I was told that I made it safely and that it didn't matter. I am never renting from Uhaul again.
I was charged for gas $5.00 to be exact which I had $5 before dropping her off in only driven 8 Miles which when you give me the truck the mileage on the paper they gave me was off by 6 miles it was only $5 but it's not the point it's a principle nobody even did a walk around to see any damages or how the vehicle was before I got in it this U-Haul rental spot gets a 3 out of 10 in my book
Nothing, the individual i dealt with made the process quick and easy.
Allow people to see/be reminded of the passcode for the key box. I got very lucky and almost forgot it entirely
We had a great experience moving into the storage unit. The staff were friendly and helpful, and eager to problem solve with us when the unit we reserved was too small for our needs.
My daughter attends PC and we've stored her things the last 2 summers. Your staff are amazing - helpful, kind and informative and when I forgot my key this week - they couldn't hVe been more understating and helpful. If only every business was as wonderful. Thank you!
The Truck clearly needed some maintenance. Shook quite a bit in the highway. Rented well over a month in advance, and when we arrived at location didn't have needed flat bed dollies. Was told we had to buy them in them the store... Another expense not anticipated. (We returned the truck several hours after the “estimated†time of rental, was charged much more than original estimate!!!!)
matthew was great
Staff was rude and wasn't wearing masks appropriately. Mileage on the contract was incorrect.
Nice clean facility, carts always available. Staff members here were awesome and always helpful.
The service during pick up and return of my Ubox was exceptional... efficient, friendly, professional...
Great customer service! The rental was ready to go and it was a quick check-in.
The storage facility was always clean and well maintained and the staff has always been helpful when I needed them. I've lost my card, had trouble with the elevators, all of which the office team was more than willing to help with. I only have 2 concerns with the facility: 1) the facility is only available until 7pm unless you pay an additional fee and is not available at all on Sundays. For those of us with M-F jobs, this makes using the facility challenging 2) there are some shady characters who rent from this location; enough so that I would never go there alone. Even as I arrived at the facility to move out, I encountered 2 guys walking out with backpacks and reaking of pot... I can only imagine what they were at a storage unit for.... if this were a one time occurrance, i'd be forgiving, but unfortunately that's not the first time i've seen that there. (Note: I'm sure #2 has caused #1 for all of us - so that's unfortunate)
Nothing. Everything was great with renting this tow dolley.
Better posted information regarding after hours equipment return
There was an appliance cart on the floor of the cargo area when I opened the truck . I would make sure to check the equipment is secured next time before driving away , if I was charged for something I did not use I would be very displeased with U-haul . I was worried that was going to happen but the gentleman who recieved the truck when I was making the return was very curtious and he made sure every thing was done properly.
There is nothing more that you can do both the employee did a great job I believe this is a great location they have me in and out quick thank you for this location because I have been at different locations and this one is by far the best thank you
Person at the store was not familiar with app and unsure why it was not showing my reservation in his system.
The individuals working at the facility were incredibly kind and helpful as was the individual who I called to make the reservation.
Matthew was beyond helpful and informative . I appreciated the time he took to show me the ins and outs of the auto trailer. I would recommend he is recognized for remaining organized, timely and thorough.
Friendly professional folks, quick service, no hassle.
Nothing! The customer service rep was friendly and helpful, truck was clean and well maintained. Good experience.
Great process from beginning too end
Awesome staff very helpful and professional. Very accommodating and even gave me one month storage free. Very satisfied so far. Thank you. LesliV
Originally went to a different location where I had confirmed dropping off my trailer. Upon arrival, was told they did not have space for my trailer and to take it to the Oxford St location. Here I was told to just leave my trailer in the street and it would be dealt with. Asked if they needed my order info or anything to make sure it was returned properly, they told me not to worry about it and they'd get around to it eventually. Wasn't confident that I wouldn't be charged additional fees for late return so had to call corporate to confirm my trailer was properly received.
Excellent service all around--the staff was friendly and professional, the terms were clear...just superb. This quality of service was especially welcome given the circumstances of a pandemic.
The keys for the truck was too small and I had to return the keys the next day...
Everything was great
Everything was great
Friendly and efficient
it's all goodf
The man very nice I love him help me lot great
helpful
Window of rented truck was left open causing substantial water inside. Staff slow to respond.
Attendant not very helpful
The van reeked of cigarettes. It was disgusting.
Fix the doors on the Trucks so they don't open when in operation
The truck was new and clean.
The rep was excellent
Nothing
No improvements necessary.
Clean the trucks. Everything else was ok. Thank you for being open during this crazy time.
If not for the District Manager, Tom, I was about to give the Better Business Bureau a call to alert them of the awful service my family and I received. We recently loss our home and many personal items due to a house fire. I rented a u-haul over the phone as well as a storage unit that would accommodate a 3 bedroom apt. When I got to the store, I was given a unit that was so small I could probably fit a few boxes in it. Front desk and General Manager boldly lied and said I had refused storage upon picking up my uhaul. They were harsh, unprofessional, and straight out liars. It was obvious the General Manager and employees were trying to cover his screw up. Prior to picking up the uhaul, I had even received a confirmation of the storage unit I rented; thank God for a paper trail. March 27th, I received a call from Tom who apologized for the poor treatment and offered me a coupon to use toward my unit. The only reason I will visit this store again is to get my furniture. Other than that, I never want to do business with this branch EVER again, nor do I want to refer family and friends. All thanks & appreciation goes to Tom, the District Manager. You have no idea the emotional stress we're going through after the fire, but you definitely helped right their wrong.
I did not receive a confirmation email for my total charges. Also location has street parking for return of trucks. I did not feel safe parking on street in that neighborhood after hours.
I would like to Thank the staff at U-Haul for being so attentive and pleasant. And i will definitely refer my friends and family to use U-Haul at 195
Excellent customer service, equipment, prompt timing, movers were all stars! On time, very careful, respectful, and fast. I'd hire them again! All around U-Haul process was excellent.
Was not given the best rate guarantee when it applied to the contract.. I have to now file a dispute and wait 72 hours for a call and have an area rep decide if I can get the credit that I should not even have had to pay for.
Assistant manager told me I wouldn't be charged 10 minutes extra on my rental and turned around and charge me $40 As an additional day charge
Super impressed with your staff here! Friendly, attentive. Albert, Matthew and, I am so sorry that I can't remember the other gentleman's name who gave me a little tour. They were all wonderful.
Do some work .. didn't want to help with a bill ..
all set
Very nice facility. Staff very friendly and helpful.
Great location - staff and equipment were excellent. Keep doing what you're doing!
I have no comments the young man who took care of me did a very good job answer all my question thank you
Thanks.
I rate my experience as average because I had trouble finding the entrance to the facility upon arrival. Also, it is difficult to move into the storage unit when the sliding door keeps closing on you.
Good service and very helpful
A+ experience from top to bottom. Thank you for the incredible experience!
Everyone was so helpful and nice. Helped us find exactly what we needed. They are the best.
The staff is professional and friendly. The facility is clean, well maintained and easy to access.
I had no regrets, would store again, thank you
Very pleased with them
Excellent staff, service, all around great experience at this facility. Would definitely come back again if needed. Thanks again !!!
Very friendly/helpful staff!
Stored here for one year and fiive months. Never had a problem. Staff was very professional and eager to help...
The staff (art) was really friendly and helpful, thanks a lot!
Would highly recommend this U-haul location. Staff is well trained and super helpful!! 10 out of 10
Elevator in second building needs some WD40 on the top level because it’s very squeaky.
NO COMMENTS
Great experience. Way better than another major chain we used in FL.
The guy who helped me was patient, helpful and provided amazing service! I’m NY it was a nightmare due to lack of employees but in Providence it was a completely different experience! Thank you.
fantastic customer service, would recommend to anyone
N/A
The staff was super helpful when I booked the wrong type of storage unit, quickly giving me a bigger unit. They were super helpful in navigating the facility.
The 2 employees I interacted with were kind and accommodating when I had an issue with storage sizing. I really appreciated how helpful they were!
Check in was easy and quick. The guys were friendly and helpful. Very good experience.
None
It was easy and felt safe very clean as well. Great custimer service. First time ever renting and even renting.
Matthew was awesome and super helpful.
No comment at this time
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Employees were personable, courteous and knowledgeable.
Everyone was so helpful.
I recommend this Uhaul facility to anyone!
The agents were responsive and informative.
Everyone is so kind and helpful.
Staff has been very friendly and professional over the past three years.
Good facility. Nice people. 2nd time proved this was no fluke. Strongly recommend.
Management is awful. Ricardo is rude and his staff tells you one thing and then he does another and tells you “don’t listen to my staff listen to me” not enough room on here to write out everything.
Very pleasant. On point business acumen.
They are very professional
Very helpful staff, always friendly and never made it seem like I was bothering them when I would come in for a new access key (which I did 3 times because I kept losing mine) just the best!
For the location in providence it was a nice place.
Love the staff and how accomidating (spell chk) they was and how understanding the manager was to my needs. Would def rent another storage from them again.
Over the five years all staff were very friendly and helpful
Great service!!
Door on my unit was damaged which left it unsecure. asked repeatedly for management to call me; they never did. I moved out early for this reason, and was refused reimbursement for unused time
Facility was OK but the area was difficult to get to. Price increases were somewhat regular and I found a facility which is much easier to access and the monthly cost was more reasonable.
Very knowledgeable and helpful staff.
I appreciate you calling to ask me if we moved out so we werent charged another month.
Craig was very helpful.
👍
Great service!
2nd time renting a storage unit.
I rented for about a year and half. Very easy, convenient, and reasonable.
Great facility and staff. I’ll use it next summer. Thanks
no issues
The manager Ricardo Jimenez provided excellent customer service. He and his team made the experience easy.
Ricardo the General Manager has always been helpful by phone or in person.Friendly & kind & willing to help. U-Haul Storage is always immaculate,well kept,climate controlled & security monitored.
Thank u
My unit was stripped of all the belongings in it and tagged as “ready for new move in” because i had a different lock than everyone else. They did not bother to call before trashing my belongings. Sad
Fantastic
Over the two years I used the Oxnard St. facility, I was impressed with the condition of this facility each time I was there. Very well maintained and exceptionally helpful staff.
Na
I had a great experience! staff was real helpful and professional. when i could not operate the elevator they came out a few times and never complained. thanks for treating me with respect :)
Staffs are friendly, accommodating and helpful. Our co. is in CA; U-Haul staff helped our mover in RI with thorough follow up to clear out our storage unit in RI.
