Customer Reviews for U-Haul Moving & Storage of Providence at I-95

Rating:

5.0

Great management and crew at front desk great never a problem for me . 👍

Rating:

3.0

misleading price.

Rating:

5.0

Friendly and respectful staff took care of all my questions and need with no issue and great smiles thank you!!! They all did great

Rating:

5.0

Everything was great.

Rating:

5.0

Answer the phone more

Rating:

2.0

Oil temperature is a high & mirrors are To lose

Rating:

1.0

One employee tells me if I don't bring the truck back that day stated on paper , it would be no problem , I would just get charged an extra day . Fair enough . But than I kept getting calls to bring truck back when I had told your staff that truck was still half full . Very rude phone calls . Never again I will use Uhaul . Very unprofessional people . Only one guy was amazing which was guy with dreadlocks getting trucks ready and getting them cleaned after being dropped off . Older guy in the office was super rude as well .

Rating:

5.0

The man that helped(I forgot his name, sadly) was so helpful and made everything easier for me.

Rating:

1.0

I ordered a piece of gear online and 1. It wasn't at the location where I was picking up my rental and 2. It was not in stock. How am I supposed to use my rental when the piece of equipment I needed wasn't there when I arrived.

Rating:

5.0

I haven't rented a storage unit before, but I don't know how it could have been easier. Friendly, helpful staff, clean units, easy to get in and out, and packing supplies in the office in case you need more. Highly recommend!

Rating:

1.0

The staff was rude and late to open. If Arthur the manager is not on site the service is terrible

Rating:

3.0

Check in and return process was poor. Slow and disorganized.

Rating:

5.0

Staff was helpful and quick. Reserved ahead and the process was really smooth.

Rating:

3.0

I thought it was more than inconvenient that I had to pick up my truck at one location, and then pick up my car trailer at a different location. It just added extra stress on an already stressful situation (moving). I also think it's inconvenient to not know when/where...or what time you can pick up you truck until the day before you need it. It made it very difficult to schedule movers and plan for moving day. Lastly, picking up my truck with only a quarter tank of gas was also less than helpful, as I needed to spend 250 dollars to fill it before I even started...just to drive 40 minutes from where I picked up the truck to get the trailer.

Rating:

5.0

Excelent!

Rating:

5.0

Is it 24 hours

Rating:

5.0

I was very pleased with the whole experience

Rating:

5.0

General manager Art was great. Excellent customer service and very efficient. Keep him as long as you can :)

Rating:

5.0

I really don't have anything to comment regarding improving for future business, this place had it going on with great employees. The vehicle was ready to go when I got there clean witn and fuelled. I arrived later than I said I would just before closing however the employee U-Haul representative went over the vehicle and paperwork without making me feel rushed which means a lot to me . This U-Haul is a great place to business. my best regards, Duane Atkinson

Rating:

4.0

Todos esta muy bien … lo único q no tiene consideración para los clientes q tiene mucho tiempo o poco tiempo si se te pasa la fecha de pago por ejemplo mi pago es de $120.00 u por dos meses page $340.00 por gamos de estar tarde creo q eso fue l razón porq entrevé el stores

Rating:

1.0

Employee 1/2 hour late. Made poor attempts at humor when everyone was stressed and behind. App would not work to assist with checking in. No extra hours to rental when leaving and hour late. Had to contact customer service and was on the phone over an hour to voice my issues and was also taken care of. Left VM for GM still have not received any call

Rating:

1.0

Staff showed up half hour late, mobile app did not work after multiple tries

Rating:

5.0

The van was dirty on the outside. The cabin was clean. The back of the van was cleared but the flooring could've used some cleaning. We laid down sheets to keep furniture and fabric from getting dirty. Overall experience was great. Wish the approval process on app would go a little faster since I'm already in the system for other rentals.

Rating:

5.0

Stay the same don't change. Staff was very friendly as usual and very helpful I came almost at closing and the employee there checked on me to see if I was dropping off the truck and he took care of the check out rental of my truck. I'm very pleased.

Rating:

5.0

The guy at the counter on Tuesday morning may 3rd was awesome!!!

Rating:

5.0

Super friendly and helpful. They jumped right in when I was having some payment issues and got me squared-away!

Rating:

1.0

The guy that checked me in was super sexist and misogynistic he made me get an extra hour on my rental because he didn't think I could get my rental back on time because a cute girl needed more time which I didn't because I got it back for the time I originally wanted but pretty sure I got changed for that extra hour

Rating:

3.0

I don't use uHaul very much. Truck was fine and service was fine. It was really difficult to find the front door. I would recommend a sign on Oxford St pointing to the office.

Rating:

5.0

Great experience!

Rating:

3.0

The truck side mirrors would not adjust . The gear shifter was loose and tough to land on a gear Its a good location, but tight getting in and out. Staff is nice.

Rating:

4.0

That the agents come and verify previous damage to the truck rather than me (customer) taking pictures solely.

Rating:

1.0

Rat infested all my belongings where chewed apart and covered with Rat droppings and urine absolutely HORRIBLE

Rating:

5.0

Si good

Rating:

5.0

They are excellent in satisfing the customer and the guys that work there are excellent very professional and very friendly.

Rating:

5.0

The staff at Uhaul were all everything I appreciate in Customer Service

Rating:

1.0

There was too expensive but just one room there were outrageous I didn't like it

Rating:

4.0

Manager Arthur is a class act!

Rating:

5.0

Staff very nolagable and helped

Rating:

5.0

The check in process for our first day of move in and storage was so easy and friendly. Most helpful and welcoming.

Rating:

5.0

Everything went really smooth except for the trucks. They look pretty beat up.

Rating:

5.0

The owner and his worker were friendly and helpful.

Rating:

5.0

The young men were very friendly and helpful! Thank you again

Rating:

5.0

Súper. Biem.

Rating:

4.0

Very convenient location. Staff was friendly

Rating:

3.0

Customer service

Rating:

5.0

Great and fast service

Rating:

5.0

Man I really love this storage space. You have after hours access, the facility is very clean, and they have restrooms which are also always clean. The only reason I moved out is because I finally found.a decent apartment. I had a small unit inside on the first floor. No problems with water leaking in. I noticed there are mice that can get in, but they are everywhere in Providence and my unit had a mouse trap. One more thing: it is easy to pay rent here because you can pay online. I would definitely use this place again if I ever need a storage.

Rating:

1.0

The person behind the counter was going to charge me a cleaning fee I have never been charged before I always take it back clean. It's been raining and there was a little dirt on my shoes. I have in the past rented from hete many times and I have had trucks so dirty that I have to clean tj seats. If a truck has dirt I always have ine of my worker clean or wash the back inside of the truck. I'm very unhappy with this place. I have rented this truck three times and the passenger side mirror has been broken all these weeks and that's a violation it's still like that.

Rating:

2.0

Let your customers know that they have to return the truck to that specific location before they leave .I ended up getting charged for an extra day even though the truck was sitting in a uhaul parking lot since 12/25 before 3pm and the app stated I didn't have a rental or reservation when I tried to return it allowing you people to overcharge me not.only for the extra day even though I didn't have the truck and also the 20$ charge for not being able to return it and also the Xtra mileage to return it to the other location which should've been verbally stated to me as a customer before I left said location

Rating:

5.0

Rental for Van went smoothly. Art is a gem!!! All around all who I came in contact were professional and people friendly

Rating:

5.0

Thank you for making my move into the storage unit seamless and pleasant. The young men who worked the afternoon shift art 35 Oxford Street, Providence, RI on December 15th were great. Very helpful and friendly one cannot ask for anything more. I appreciate your help and your kindness! These days this type of service is tough to come by. Best, Gyda Jemery

Rating:

5.0

Thwe staff was very helpful.

Rating:

5.0

My truck had a check engine light on while I was informed of the issue and the truck ran well with no issue it was slightly unsettling that it could lead to a break down. Outside of that everything was great!

Rating:

5.0

Never have a problem when dealing with u-haul ever

Rating:

5.0

Easy peasy.

Rating:

5.0

Great

Rating:

5.0

nothing better

Rating:

5.0

We love this place Clean, well maintained, helpful staff Perfect Thank you

Rating:

1.0

Charged me for gas even though I filled it to the appropriate level. I would not use this location again.

Rating:

1.0

Everything's okay so far, nice staff, had the van I needed, and the storage unit I needed.

Rating:

1.0

Rude and incompetent manager.

Rating:

5.0

Nothing everything was good

Rating:

5.0

Reasonably priced. Very friendly and helpful service person.

Rating:

5.0

Moved my furniture in April of 2019 moved it out October 2021 it was in the same condition as when I moved it in thanks U-Haul hope I don’t have to use another storage but if I do I would definitely come back 5 stars

Rating:

4.0

One of the tire straps needde to be lubricated. It was difficult to install and required tools to remove. Overall excellent experience, and great staff.

Rating:

5.0

Great Experience. Dealt with Manager true professional, quick and easy process. Would use again.

Rating:

5.0

Keep it up

Rating:

5.0

Everyone one was an outstanding ! And i thank them all!

Rating:

2.0

The truck had a layer of dirt over the dashboard and the interior windshield was extremely dirty and tricky to see through with the fog building up. I also found that the passenger headlight was out, which I find to be unacceptable, as it was not helpful driving in the rain, but more so that it is actually illegal. I will NOT be returning to this location again. The employees at this location were kind and the only saving grace.

Rating:

5.0

Great management a co-workers very friendly was w U-Haul for about 4 yrs of renting over at Oxford st providence ri great staff great custumer service would extremely recommend.

Rating:

3.0

It was necessary to back the trailer because there was not enough room to access the facility.

Rating:

1.0

I never returned a usual myself my dad or brothers have always done it for me. I dropped the truck off with in my hours ,put the keys and contract without knowing I had to go to a link and input any info,they charged me a after hour fee for not doing the link and the manager was rude about my inquiring as to disputing the fee and told me to take it up with “corporate “ not happy one bit

Rating:

5.0

Outstanding service both at pick-up and drop-off. Staff was cordial, professional, attentive, and very helpful.

Rating:

3.0

Reference UHAUL res # above, following is provided for the record. Although the vehicle was ready when I arrived to pick it up it was dirty inside and out. So much so that it was hard to distinguish scratches and/or dings from the dirt on the body during the walk around. Inside the same. Agent apologized for the condition and indicated they just couldn't get good help. Was disappointed and expected better from UHAUL. Fortunately we still have choices and other resources.

Rating:

4.0

Security of the facility makes entry into storage building and into and using elevator rather complex for a elderly customer. However the staff was patient and helpful Thus far no problems that the good staff can help me overcome

Rating:

1.0

Ac didnt work, jack broke

Rating:

5.0

I really appreciate the amazing customer service, I received when I came to this location to rent the van.

Rating:

5.0

I have recently got sick in November and had to move and take all my storage out I explained to the guy that I moved and my key was removed somebody put a key on my storage

Rating:

3.0

It was a. Yah storage place. It did and fit our needs

Rating:

4.0

i didn't get hand trucks as requested

Rating:

3.0

Was originally supposed to be Warwick RI location, had to pickup here which ended up costing more. Location is a sketchy area, dropping off truck after hours did not feel safe, undesirables hanging around in the area

Rating:

5.0

So good the lady speak spanish and the guy

Rating:

5.0

Staff were kind and accommodating.

Rating:

5.0

The staff was very helpful and friendly!

Rating:

5.0

Excellent service! Thank you!

Rating:

5.0

All the staff was very helpful!!

Rating:

1.0

poor customer seervice , Ray in transport is terrible . The store attendants lacks courtesy , i wish i could give a negatve star , i would never do business again. These workers need to learn how to deal with persons of all race with respect

Rating:

1.0

Rats ate all our home goods and clothing , everything was chewed up and my son was bit my a rat while trying to salvage some of he’s electronics , horrible experience, lost over 30k in stuff that was stored . Their was rat dropping and urine on everything.

Rating:

4.0

7pm is too early!! Other than that on 👉

Rating:

3.0

Only complaint I have is that there aren’t enough carts in the units, when you found one you held onto like gold till your done

Rating:

3.0

My unit was climate controlled and on the bottom level which was convenient. I was appalled at the dead mice and mice feces in/on all my furniture and cherished items I placed in this unit during Covid. I paid $4000. during this period for renting this storage unit and I had to spend lots of time cleaning mice droppings out of the furniture. I will never use Providence U-Haul ever again.

Rating:

5.0

Overall professional place Friendly staff

Rating:

5.0

The two men that worked their when I arrived were very helpful and friendly.

Rating:

5.0

Employees Derek and General Managers was friendly, polite and efficient.

Rating:

5.0

The guy in the front desk was very nice and professional.

Rating:

5.0

the man who helped me went out of his way to make sure I understood. Ty uhaul for hiring good people and young man ty for listening and answering all of my questions....

Rating:

5.0

I give them a 10. Overall they were kind, made the move very easy and answered al questions.

Rating:

5.0

Arthur was extremely kind to us, as new storage unit renters. Since my husband and I did not know how long we'd need to rent for, he gave us our first month free! He and George were helping to train a new employee, and were very patient with him. They were all a very nice group of people. Our once concern was that our move in did not take place until after hours, and someone went into the unit who may or may not been living out of one of the storage units. Other than that, we were happy with the amount of time they spent with us, to find the right size unit.

Rating:

1.0

By far the worst customer service I've ever had in any company. Place is literally a joke. I've since started using Budget rental and its a night and day difference in terms of every aspect. Been a customer for years and still get treated like garbage festering in the summer heat. Will not return to Uhaul for any business need and certainly will tell my entire network how trash of an experience I've had.

Rating:

2.0

El gerente es una persona racista bruno y no escuchas el cliente y me cobro de más no me verán mas gracias a él espero que le aproveche el dinero que se cobro de mas .los empleados son bueno pero el gerente no sirve y siempre está aborrecido

Rating:

5.0

Great service will recommend

Rating:

5.0

Everything was great. The only thing was there was a mouse trap inside which I get they may need to put them in there, but I took it out of the unit .

Rating:

1.0

Had rat poop and pee all over my unit

Rating:

5.0

The Manager Author was very helpful and courteous to his customers and staff . I kindly appreciated being a loyal customer for two years

Rating:

5.0

Outstanding CUSTOMER SERVICE,AND COVID 19 SAFE. CLEAN ING STAFF ,SANITIZE Daily AM and PM,Jorge Jacob and Marlin,Service TEAM players,CUSTOMER DEFINITELY Comes first@Uhaul 35 OXFORD ST PROVENDENCE .🇺🇸🗽😀ALSO RESTROOM FOR LADIES AND GENTLEMEN IMMACULATE STAY SAFE

Rating:

5.0

We had a great experience moving into the storage unit. The staff were friendly and helpful, and eager to problem solve with us when the unit we reserved was too small for our needs.

Rating:

5.0

matthew was great