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Customer Reviews for U-Haul Moving & Storage of Providence at I-95
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Providence at I-95
By far the worst customer service I've ever had in any company. Place is literally a joke. I've since started using Budget rental and its a night and day difference in terms of every aspect. Been a customer for years and still get treated like garbage festering in the summer heat. Will not return to Uhaul for any business need and certainly will tell my entire network how trash of an experience I've had.
El gerente es una persona racista bruno y no escuchas el cliente y me cobro de más no me verán mas gracias a él espero que le aproveche el dinero que se cobro de mas .los empleados son bueno pero el gerente no sirve y siempre está aborrecido
Great service will recommend
Everything was great. The only thing was there was a mouse trap inside which I get they may need to put them in there, but I took it out of the unit .
Had rat poop and pee all over my unit
The Manager Author was very helpful and courteous to his customers and staff . I kindly appreciated being a loyal customer for two years
Outstanding CUSTOMER SERVICE,AND COVID 19 SAFE. CLEAN ING STAFF ,SANITIZE Daily AM and PM,Jorge Jacob and Marlin,Service TEAM players,CUSTOMER DEFINITELY Comes first@Uhaul 35 OXFORD ST PROVENDENCE .🇺🇸🗽😀ALSO RESTROOM FOR LADIES AND GENTLEMEN IMMACULATE STAY SAFE
We had a great experience moving into the storage unit. The staff were friendly and helpful, and eager to problem solve with us when the unit we reserved was too small for our needs.
matthew was great
Nice clean facility, carts always available. Staff members here were awesome and always helpful.
The storage facility was always clean and well maintained and the staff has always been helpful when I needed them. I've lost my card, had trouble with the elevators, all of which the office team was more than willing to help with. I only have 2 concerns with the facility: 1) the facility is only available until 7pm unless you pay an additional fee and is not available at all on Sundays. For those of us with M-F jobs, this makes using the facility challenging 2) there are some shady characters who rent from this location; enough so that I would never go there alone. Even as I arrived at the facility to move out, I encountered 2 guys walking out with backpacks and reaking of pot... I can only imagine what they were at a storage unit for.... if this were a one time occurrance, i'd be forgiving, but unfortunately that's not the first time i've seen that there. (Note: I'm sure #2 has caused #1 for all of us - so that's unfortunate)
The individuals working at the facility were incredibly kind and helpful as was the individual who I called to make the reservation.
Everything was great
The man very nice I love him help me lot great
I would like to Thank the staff at U-Haul for being so attentive and pleasant. And i will definitely refer my friends and family to use U-Haul at 195
Super impressed with your staff here! Friendly, attentive. Albert, Matthew and, I am so sorry that I can't remember the other gentleman's name who gave me a little tour. They were all wonderful.
Very nice facility. Staff very friendly and helpful.
I have no comments the young man who took care of me did a very good job answer all my question thank you
Thanks.
I rate my experience as average because I had trouble finding the entrance to the facility upon arrival. Also, it is difficult to move into the storage unit when the sliding door keeps closing on you.
Good service and very helpful
A+ experience from top to bottom. Thank you for the incredible experience!
Everyone was so helpful and nice. Helped us find exactly what we needed. They are the best.
The staff is professional and friendly. The facility is clean, well maintained and easy to access.
I had no regrets, would store again, thank you
Very pleased with them
Excellent staff, service, all around great experience at this facility. Would definitely come back again if needed. Thanks again !!!
Very friendly/helpful staff!
Stored here for one year and fiive months. Never had a problem. Staff was very professional and eager to help...
The staff (art) was really friendly and helpful, thanks a lot!
Would highly recommend this U-haul location. Staff is well trained and super helpful!! 10 out of 10
Elevator in second building needs some WD40 on the top level because it’s very squeaky.
NO COMMENTS
Great experience. Way better than another major chain we used in FL.
The guy who helped me was patient, helpful and provided amazing service! I’m NY it was a nightmare due to lack of employees but in Providence it was a completely different experience! Thank you.
fantastic customer service, would recommend to anyone
N/A
The staff was super helpful when I booked the wrong type of storage unit, quickly giving me a bigger unit. They were super helpful in navigating the facility.
The 2 employees I interacted with were kind and accommodating when I had an issue with storage sizing. I really appreciated how helpful they were!
Check in was easy and quick. The guys were friendly and helpful. Very good experience.
None
It was easy and felt safe very clean as well. Great custimer service. First time ever renting and even renting.
Matthew was awesome and super helpful.
No comment at this time
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Employees were personable, courteous and knowledgeable.
Everyone was so helpful.
I recommend this Uhaul facility to anyone!
The agents were responsive and informative.
Everyone is so kind and helpful.
Staff has been very friendly and professional over the past three years.
Good facility. Nice people. 2nd time proved this was no fluke. Strongly recommend.
Management is awful. Ricardo is rude and his staff tells you one thing and then he does another and tells you “don’t listen to my staff listen to me” not enough room on here to write out everything.
Very pleasant. On point business acumen.
They are very professional
Very helpful staff, always friendly and never made it seem like I was bothering them when I would come in for a new access key (which I did 3 times because I kept losing mine) just the best!
For the location in providence it was a nice place.
Love the staff and how accomidating (spell chk) they was and how understanding the manager was to my needs. Would def rent another storage from them again.
Over the five years all staff were very friendly and helpful
Great service!!
Door on my unit was damaged which left it unsecure. asked repeatedly for management to call me; they never did. I moved out early for this reason, and was refused reimbursement for unused time
Facility was OK but the area was difficult to get to. Price increases were somewhat regular and I found a facility which is much easier to access and the monthly cost was more reasonable.
Very knowledgeable and helpful staff.
I appreciate you calling to ask me if we moved out so we werent charged another month.
Craig was very helpful.
👍
Great service!
2nd time renting a storage unit.
I rented for about a year and half. Very easy, convenient, and reasonable.
Great facility and staff. I’ll use it next summer. Thanks
no issues
The manager Ricardo Jimenez provided excellent customer service. He and his team made the experience easy.
Ricardo the General Manager has always been helpful by phone or in person.Friendly & kind & willing to help. U-Haul Storage is always immaculate,well kept,climate controlled & security monitored.
Thank u
My unit was stripped of all the belongings in it and tagged as “ready for new move in” because i had a different lock than everyone else. They did not bother to call before trashing my belongings. Sad
Fantastic
Over the two years I used the Oxnard St. facility, I was impressed with the condition of this facility each time I was there. Very well maintained and exceptionally helpful staff.
Na
I had a great experience! staff was real helpful and professional. when i could not operate the elevator they came out a few times and never complained. thanks for treating me with respect :)
Staffs are friendly, accommodating and helpful. Our co. is in CA; U-Haul staff helped our mover in RI with thorough follow up to clear out our storage unit in RI.
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