Customer Reviews for U-Haul Moving & Storage of Providence at I-95

864 reviews

35 Oxford St   Providence, RI 02905
(near sea plane dinner on Allens ave)

(401) 421-8881

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(401) 421-8881

35 Oxford St
Providence, RI 02905
(near sea plane dinner on Allens ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stefan g.  |  Overall Experience 
Rating:
5.0

Súper. Biem.

Yunior G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kasthuri N.  |  Overall Experience 
Rating:
4.0

Very convenient location. Staff was friendly

Jaymie C. 
Rating:
3.0

Customer service

CHRISTIAN R. 
Rating:
5.0

Customer did not leave a comment.

Ulas S. 
Rating:
5.0

Great and fast service

Almiro B. 
Rating:
5.0

Man I really love this storage space. You have after hours access, the facility is very clean, and they have restrooms which are also always clean. The only reason I moved out is because I finally found.a decent apartment. I had a small unit inside on the first floor. No problems with water leaking in. I noticed there are mice that can get in, but they are everywhere in Providence and my unit had a mouse trap. One more thing: it is easy to pay rent here because you can pay online. I would definitely use this place again if I ever need a storage.

Joseph B.  |  Overall Experience 
Rating:
1.0

The person behind the counter was going to charge me a cleaning fee I have never been charged before I always take it back clean. It's been raining and there was a little dirt on my shoes. I have in the past rented from hete many times and I have had trucks so dirty that I have to clean tj seats. If a truck has dirt I always have ine of my worker clean or wash the back inside of the truck. I'm very unhappy with this place. I have rented this truck three times and the passenger side mirror has been broken all these weeks and that's a violation it's still like that.

LUCILA C. 
Rating:
4.0

Customer did not leave a comment.

JOHNSIRIS P. 
Rating:
2.0

Let your customers know that they have to return the truck to that specific location before they leave .I ended up getting charged for an extra day even though the truck was sitting in a uhaul parking lot since 12/25 before 3pm and the app stated I didn't have a rental or reservation when I tried to return it allowing you people to overcharge me not.only for the extra day even though I didn't have the truck and also the 20$ charge for not being able to return it and also the Xtra mileage to return it to the other location which should've been verbally stated to me as a customer before I left said location

Claudia A. 
Rating:
5.0

Rental for Van went smoothly. Art is a gem!!! All around all who I came in contact were professional and people friendly

LUIS M. 
Rating:
5.0

Thank you for making my move into the storage unit seamless and pleasant. The young men who worked the afternoon shift art 35 Oxford Street, Providence, RI on December 15th were great. Very helpful and friendly one cannot ask for anything more. I appreciate your help and your kindness! These days this type of service is tough to come by. Best, Gyda Jemery

GYDA J.  |  First Impressions 
Rating:
5.0

Thwe staff was very helpful.

EMILY H. 
Rating:
3.0

Customer did not leave a comment.

SARY K. 
Rating:
5.0

My truck had a check engine light on while I was informed of the issue and the truck ran well with no issue it was slightly unsettling that it could lead to a break down. Outside of that everything was great!

gage P. 
Rating:
5.0

Never have a problem when dealing with u-haul ever

Larry W.  |  First Impressions 
Rating:
5.0

Easy peasy.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

joseph g.  |  Overall Experience 
Rating:
5.0

Great

TIMOTHY S. 
Rating:
5.0

nothing better

TAESEOK Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID F.  |  Overall Experience 
Rating:
5.0

We love this place Clean, well maintained, helpful staff Perfect Thank you

robin r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOOJUNG H. 
Rating:
1.0

Charged me for gas even though I filled it to the appropriate level. I would not use this location again.

David G. 
Rating:
4.0

Customer did not leave a comment.

Alejandro A. 
Rating:
1.0

Everything's okay so far, nice staff, had the van I needed, and the storage unit I needed.

NOAH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marion T.  |  First Impressions 
Rating:
1.0

Rude and incompetent manager.

KELSEY W. 
Rating:
5.0

Nothing everything was good

PEARL M. 
Rating:
5.0

Customer did not leave a comment.

Kilvia G. 
Rating:
5.0

Reasonably priced. Very friendly and helpful service person.

EMMA J. 
Rating:
5.0

Customer did not leave a comment.

Junior P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B.  |  First Impressions 
Rating:
5.0

Moved my furniture in April of 2019 moved it out October 2021 it was in the same condition as when I moved it in thanks U-Haul hope I don’t have to use another storage but if I do I would definitely come back 5 stars

edwin f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  First Impressions 
Rating:
4.0

One of the tire straps needde to be lubricated. It was difficult to install and required tools to remove. Overall excellent experience, and great staff.

Dennis S. 
Rating:
5.0

Great Experience. Dealt with Manager true professional, quick and easy process. Would use again.

HENRY U. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Matthew P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHI C. 
Rating:
5.0

Customer did not leave a comment.

LOUIS N. 
Rating:
5.0

Customer did not leave a comment.

SOOJUNG H. 
Rating:
5.0

Customer did not leave a comment.

EBONEE B. 
Rating:
5.0

Customer did not leave a comment.

WENDY B. 
Rating:
2.0

The truck had a layer of dirt over the dashboard and the interior windshield was extremely dirty and tricky to see through with the fog building up. I also found that the passenger headlight was out, which I find to be unacceptable, as it was not helpful driving in the rain, but more so that it is actually illegal. I will NOT be returning to this location again. The employees at this location were kind and the only saving grace.

ANDREW C. 
Rating:
3.0

It was necessary to back the trailer because there was not enough room to access the facility.

JOE W. 
Rating:
1.0

Customer did not leave a comment.

FELICIA L. 
Rating:
1.0

I never returned a usual myself my dad or brothers have always done it for me. I dropped the truck off with in my hours ,put the keys and contract without knowing I had to go to a link and input any info,they charged me a after hour fee for not doing the link and the manager was rude about my inquiring as to disputing the fee and told me to take it up with “corporate “ not happy one bit

Christine T. 
Rating:
5.0

Outstanding service both at pick-up and drop-off. Staff was cordial, professional, attentive, and very helpful.

Veronica C. 
Rating:
3.0

Reference UHAUL res # above, following is provided for the record. Although the vehicle was ready when I arrived to pick it up it was dirty inside and out. So much so that it was hard to distinguish scratches and/or dings from the dirt on the body during the walk around. Inside the same. Agent apologized for the condition and indicated they just couldn't get good help. Was disappointed and expected better from UHAUL. Fortunately we still have choices and other resources.

Paul S. 
Rating:
4.0

Security of the facility makes entry into storage building and into and using elevator rather complex for a elderly customer. However the staff was patient and helpful Thus far no problems that the good staff can help me overcome

Stefan g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia H. 
Rating:
1.0

Ac didnt work, jack broke

Paul K. 
Rating:
5.0

I really appreciate the amazing customer service, I received when I came to this location to rent the van.

BUNKOLA T. 
Rating:
4.0

i didn't get hand trucks as requested

Seth S. 
Rating:
3.0

Was originally supposed to be Warwick RI location, had to pickup here which ended up costing more. Location is a sketchy area, dropping off truck after hours did not feel safe, undesirables hanging around in the area

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Sameon C.  |  First Impressions 
Rating:
5.0

So good the lady speak spanish and the guy

CAREN A.  |  First Impressions 
Rating:
5.0

Staff were kind and accommodating.

TANNER S. 
Rating:
5.0

Excellent service! Thank you!

DARNELL J. 
Rating:
5.0

Customer did not leave a comment.

JUDITH R. 
Rating:
5.0

All the staff was very helpful!!

Karen S. 
Rating:
1.0

poor customer seervice , Ray in transport is terrible . The store attendants lacks courtesy , i wish i could give a negatve star , i would never do business again. These workers need to learn how to deal with persons of all race with respect

Kevin S. 
Rating:
4.0

7pm is too early!! Other than that on 👉

Nelson B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nange L. 
Rating:
5.0

My rental agent could not have possibly been nicer or more helpful! Service was excellent.

LIZA B. 
Rating:
4.0

Customer did not leave a comment.

NEIL V. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER O. 
Rating:
4.0

There are not enough rolling carts for customers to use to move into/out of the storage facility. I was in and out many times during the day and only ever saw one small cart designed for mattresses. When I inquired of the manager he said the others were in use but I suspect that either they were abandoned somewhere inside the facility or they were missing completely. The staff should check this periodically throughout the day and walk the premises to recover abandoned carts and bring them back to the entrance. They should also consider getting more carts. I am comparing this experience to one at a near by Extra Space facility where I also have a storage unit. Extra Space has many more carts available for customers.

STEPHENJONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILFREDO R. 
Rating:
3.0

Truck had very obvious front end wobble at highway speed. Truck wasn't available at location I was sent to online. Had to redirect me to another location to pick up correct size truck.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Evelyn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVELYN H. 
Rating:
5.0

Customer did not leave a comment.

NORBERTO R. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS E. 
Rating:
5.0

Overall professional place Friendly staff

MIKE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joewie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shujun L. 
Rating:
2.0

Charged and extra 104 more than already paid online. Then the cab was full of water bottles from previous renter. Told on line we had 7 days... the guy at the rental store said 5 days! Resulting a hurried trip to Missouri.. renter drove 24 straight hours instead of being able to sleep , as the truck has to be back early! Not pleased with the service this time around!

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

SHANNAT B. 
Rating:
5.0

Both pickup & return of vehicle at Oxford Street was simple, easy, convenient & efficient. The folks at the pickup location were friendly & professional. I had booked the vehicle at the East Bay Self Storage location in East Providence. Pat made the reservation process very easy & explained charges, etc. before I signed the agreement. Great job by all.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN U. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

I called east providence and they said YEP we can accommodate you. I booked it and 5 mins later they call me from Providence location saying you have to get and drop it here. Well that was a bit of a bait and switch. It worked but added 45 mins round trip to my already stressful move.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

EVELYN H. 
Rating:
5.0

Customer did not leave a comment.

CAROLINEMARIE F. 
Rating:
5.0

Employees polite and friendly

Evelyn H. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

I had a wonderful experience renting the truck. I went to a different location and didn't have the truck I needed. The young man called this location and reserved the truck I needed. The guys at Oxford Street were very knowledgeable and the customer service was excellent. I am very pleased.

Miriam A. 
Rating:
1.0

This was the worst experience imaginable. I was called 3 times the day I was supposed to pick up the truck moving my pickup time. When I went to pickup the truck after hours the website would not allow me to do online check out and I was on hold with customer service for an hour before giving up. I had to come back the next day, which disrupted all my moving plans and was especially frustrating since I had intentionally reserved the truck for the day before. Furthermore, I was not given any financial discount for all my time wasted and the poor service. I will be discouraging friends from using uhaul in general and this cite specifically.

IONE H. 
Rating:
5.0

The guy in the front desk was very nice and professional.

Margie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
3.0

Minor inconvenience. We returned truck 15 mins after closing, but employee was still at the office. He would not take the key because it was after hours and we had to go through the return process online and put keys in drop box. It would have been easier if he just took the keys.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

LUISA Q. 
Rating:
5.0

Customer did not leave a comment.

LANCE C. 
Rating:
5.0

Always great service! That's why we always use them

Toots Z. 
Rating:
4.0

Upon getting in the truck, it appeared the gas level was actually below what had been marked. I drove 15 miles, put in three gallons of gas, and was still charged for four gallons ($18.00) after returning it. I would recommend double-checking this with the next customer - especially since the truck was parked on a hill.

Beck S. 
Rating:
4.0

Online check-in process was frustrating. Even though I shared my location with the website (also ensured settings were set appropriately), it would not let me move past that step when on my phone on a Safari browser. It did work on my girlfriend's phone on a Google Chrome browser. If she wasn't there I might have been out of luck. Should definitely confirm compatibility with all browsers and note which do not work.

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
4.0

Rental pickup went smoothly. Personnel was friendly and accommodating. Two issues can be improved. 1) Drop off location was not identified by sales person at site, and I was told To just call 1800 number and they'll help w that. However was not told that locations to drop off are very limited and change frequently and some can be 1.5 hrs away if not arranged early enough. This is a major piece of info missing as it means travel plans must be adjusted on day of drop off.

Yll A. 
Rating:
5.0

This location has helped me for years. Great customer friendly ethics. Continue doing what you do.

ADRIAN M. 
Rating:
5.0

the man who helped me went out of his way to make sure I understood. Ty uhaul for hiring good people and young man ty for listening and answering all of my questions....

Ralph C.  |  First Impressions 
Rating:
1.0

Take a photo how many miles has and how much gas , they charge extra gas even if I should then the photo with the miles and gas the car Gad before I drive... I will not rent for that place anymore

Luz M. 
Rating:
5.0

Customer did not leave a comment.

Jide S. 
Rating:
4.0

Customer did not leave a comment.

Derek C. 
Rating:
4.0

Very well organized! Easy and no problems at all!

Antonio S. 
Rating:
4.0

Customer did not leave a comment.

BRYAN C. 
Rating:
5.0

Lo mejor

JOSE E. 
Rating:
5.0

Customer did not leave a comment.

Nohemi R. 
Rating:
4.0

Customer did not leave a comment.

Valerie W. 
Rating:
5.0

I give them a 10. Overall they were kind, made the move very easy and answered al questions.

margaret s.  |  First Impressions 
Rating:
5.0

es la primera ves q me dan un equipo mal y sucio

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Vehicle smelled like cigarettes

Matthew L. 
Rating:
4.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Remove the $20 fee for returning after hours

Christine A. 
Rating:
4.0

Customer did not leave a comment.

VINICIO C. 
Rating:
3.0

The truck I rented was a piece of crap but I only needed it for 8 miles. Even though I was charged for 11.....it had one extra mile on speedometer when I picked it up but I was there so long because the computers were down I didn't care about the $0.99, then I dropped it off and they tacked on 2 more miles....horrible customer service, truck in very bad shape, never again

Heather S. 
Rating:
5.0

The guys at Oxford Street are great!!

Mark C. 
Rating:
5.0

EVERYONE on the team is amazing and truly helpful. The staff goes above and beyond and customer service is beyond top notch. Absolutely love this place.

DEREK F. 
Rating:
1.0

My truck was given to someone else now I have all charges on my credit card I need a supervisor 2 call me adap

CRYSTAL C. 
Rating:
5.0

Customer did not leave a comment.

CLAIRE B. 
Rating:
5.0

Arthur was extremely kind to us, as new storage unit renters. Since my husband and I did not know how long we'd need to rent for, he gave us our first month free! He and George were helping to train a new employee, and were very patient with him. They were all a very nice group of people. Our once concern was that our move in did not take place until after hours, and someone went into the unit who may or may not been living out of one of the storage units. Other than that, we were happy with the amount of time they spent with us, to find the right size unit.

JESSIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther B.  |  First Impressions 
Rating:
5.0

Very nice facility. Staff very friendly and helpful.

kenneth r.  |  First Impressions 
Rating:
3.0

I rate my experience as average because I had trouble finding the entrance to the facility upon arrival. Also, it is difficult to move into the storage unit when the sliding door keeps closing on you.

Samantha S.  |  First Impressions 
Rating:
5.0

Employees were personable, courteous and knowledgeable.

karen d.  |  First Impressions 
No reviews have been submitted for this location.

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