Customer did not leave a comment.DAVID G.
Customer Reviews for U-Haul Moving & Storage of Red Bluff
Red Bluff, CA 96080
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Pauline P. | Overall Experience
We had to extend our time twice and it was so easy and both times the person I spoke with was very pleasant and helpful. My call was answered quickly without having to go through menu options but once. There was quite a long wait to be helped at the counter but the person that helped was very friendly . We definitely were pleased with the rental process from making the reservation on line to returning the trailer. Thank you!William G.
Friendly and efficient, pleasure to do business withRobert E.
I rented a 12ft cargo trailer one way from Red Bluff Ca. to Dallas Oregon. I estimated it would take 3 days -total by the time ; i loaded & unloaded trailer. I only used it 2 days. Dropping trailer off, one whole day early!. When i had to wait for dealer in Dallas to open, i asked for a receipt, The receipt did not give me a credit for , bring back trailer , one day early. I should have only been charged for 2 day rental. Where's my credit?David Y.
From what I've seen everything was fine and no improvements necessaryAntonio E.
Very professional. Kind and very helpful. Each and every person there.pamela g. | Overall Experience
Customer did not leave a comment.BARBARA C.
Customer did not leave a comment.Rachel S.
Amazing customer service!DANIELLE E.
I rented a trailer and was told by the Uhaul staff during check-out that the trailer would be $24.99 for 24 hrs but when I returned the trailer I was charged $34.99. And another Uhaul staff told be it was because Uhaul rates fluctuate. I felt scammed.Michelle B.
Customer did not leave a comment.JOCELYN C. | First Impressions
Customer did not leave a comment.MELISSA H.
The customer service at this location was excellent!Michelle B.
The attendant was too busy talking a friend on her cell phone to deal with us or the other customer waiting. Wouldn't even answer the two phone calls that came in while we were waiting to be helped. After 15 minutes and no acknowledgment from staff we dropped the key in the after hour box and called the 800 number to report that the vehicle had been returned. I wouldn't recommend this location to anyone.DUSTAN C.
Customer did not leave a comment.Stacie P.
Customer did not leave a comment.Jennifer D.
The staff was very helpful and friendlyRona S. | Online Move In
I had reserved a 5 x 8 foot trailer in Chico Ca, 2 days prior to pick up I was informed that the only thing available was a 4x8 foot trailer over an hour away in Red Bluff. I am wondering what is the point of your reservation system? This was over 2 hours out of my wayBraden N.
I requested a smaller unit way over a month ago, I never received a phone call. I was moving stuff out and needed to downsize. Couldn't see paying the money for a 10 X 20. I just went ahead and moved everything out. I got tired of waiting. No one ever answers the phone you have to go down there and talk with someone. Very inconvenient.debbie c. | Overall Experience
Customer did not leave a comment.Christopher P. | Overall Experience
Customer did not leave a comment.KATHLEEN B.
Customer did not leave a comment.John C.
Horrible customer service. Wrong equipment. Reservation wasn't met. Entire ordeal was a shit show. Worst experience everSara S.
The location I picked up was excellent with their customer service and safety information. I'd prefer if uhaul didn't call every day to confirm drop off - I got familiar enough with the representative to know her name and recognize her voice in less than 6 days.Shatrel J.
Customer did not leave a comment.Diane M.
Customer did not leave a comment.Timothy S. | Overall Experience
Lobby is very hot. AC doesn't workAndrew K.
Have the customer and worker look at the gas gauge and mileage together because we had an issue that was put down less gas then what we put and more milage then we actually had. Not happy at all and was charged way too much. Very disappointed.Myesha R.
Customer did not leave a comment.Andrew D.
Did not use. But staff was great and the storage was goodBrenda L. | Overall Experience
Customer did not leave a comment.Scott R. | Overall Experience
Whenever I called, If anyone answered, I was always immediately put on hold. There were more than 10 times I was on hold for more than 10 mins. I found it extremely difficult to get through to anyone. Other than that it’s an ok Uhaul experienceTHANA W. | Overall Experience
Drop off was simple enough I guess. Zero guidance or help to let me know what was required for drop off. I'd say the only decent part of me dropping the truck there was simply the fact that they let me use their bathroom and it was clean. Customer service skills for their team need some work.Melissa Y.
The pavers that are installed between the parking spaces and the indoor facility make it very difficult to use the carts on. The items bounce and shift when each wheel goes over Each paver. While they look pretty they are not mover friendly. I would suggest not using them in future locations.heather h. | Overall Experience
Thank you!CINDY R. | Overall Experience
Customer did not leave a comment.Cindy L. | Overall Experience
Customer did not leave a comment.Bill D.
Customer did not leave a comment.Omar P.
Your customer helpers were very kind and quick to answer all questions we had when returning our u-haul truck.Gary D.
Work with the apathetic employees so they feel more empowered to help customers.Sabrina J.
Customer did not leave a comment.Vanessa A.
Rhett helped us and was friendly, very helpful and personable. The facility was extremely clean and smelled fresh. I recommend this facility to anyone. Great prices also.bethany g. | First Impressions
Not much current staff is friendly and trying to make each experience pleasantThomas W.
1. The alarm system goes off every time I open the door to my storage unit. 2. The online reservation system said the lock would be inside the unit when I arrived. It was not. The staff at the desk seemed surprised that I expected the lock to be inside the unit. 3. The climate control system does not seem to work very well at this location (Red Bluff, CA). The thermometer inside the building indicated 85 degrees. 4. Other than these minor inconveniences, the facility is very clean, modern, and in a very convenient location. The online reservation system was easy to navigate and simple to complete. I like that this facility, in addition to storage units, has all the items one would need for packing, storing and moving. Very nice.Tony O. | Online Move In
The gentlemen that helped us at the counter was very professional and kind. I would definitely recommend this U-Haul location for their service, friendliness and professionalism.Sherrie D.
Excellent all around service.Arnold J.
Friendly and helpful staffClaude D.
Customer did not leave a comment.Daniel P.
ThanksCINDY R. | First Impressions
Friendly staff! Really nice facility.jim m. | First Impressions
Great service! Very nice location!Jim M.
Customer did not leave a comment.Hannah W.
I give it a 5 starRaylene C.
Customer did not leave a comment.Marie P.
This location by far was the best storage unit experience I ever had.ryan sunrise wellness center c. | Overall Experience
Customer did not leave a comment.Horst W.
Customer did not leave a comment.Cindy L. | First Impressions
Customer did not leave a comment.Paul A.
Customer did not leave a comment.Christian P.
Customer did not leave a comment.Amanda C. | First Impressions
Great overall move in experience. Thank you.ashley l. | First Impressions
When using the 24/7 option directions should be clearer on where to return the vehicle.MARIA T.
Customer did not leave a comment.Keith C.
I am going to state that I was very disappointed to learn that I paid for my last full month ahead on TWO 10x10 storage units, and then cleaned them out just a few days past the beginning of my paid in full month. I was then told I do not get reimbursed for ANY of those 25 unused days on either unit. I was shocked. It doesn’t work that way in literally ANY other business I know of. Very disappointing aspect to an otherwise great experience storing my belongings there for 7 months. I felt I was a great customer and these firm stance was not very good customer service by any means. I was basically told I was stuck with it and flat out of luck on any discussion of how this is simply not fair or good business practicesJason F. | Overall Experience
Customer did not leave a comment.Marcus G.
Customer did not leave a comment.KASSANDRA R.
Make sure all tires are in good condition.Debbie N.
I had difficulty using the app and the self check in service. The staff on site were very helpful courteous and professional. A very smooth and efficient operation. Would recommend to everyone. Although, Red Bluff's facility is absolutely awesome!Roger S.
Everything went ok.Mary C. | First Impressions
The AGM at 7:30 am was not a customer service person. He didn't offer to bring truck up for me basically tossed me the keys and said it's parked facing the road. When I asked to be shown how to open up back of truck(having never rented before) his response was â€œit just rolls upâ€. I work in customer service, l am the worst person to give poor customer service too. I will be letting corporate know. When I returned truck there were employees pulling trucks up for customers showing how to operate, doing walk arounds.....although I did not ask his name, when I returned truck I saw his picture on a business card on the counter and saw he was the AGM.....poor customer service on companies part. Josh checked my truck back in,same day was very helpful.Linda C.
Customer did not leave a comment.PAUL R.
Customer did not leave a comment.NICHOLAS A.
Customer did not leave a comment.William L.
The bestRay j. | First Impressions
Provide enough places to park returned trucks.Susan B.
Make sure an employee is present to ensure there is enough space to park returned trucks.Susan B.
Customer did not leave a comment.MARIN G.
The truck had not even been started as far as cleaning is concerned, I ended up taking it with only the cab wiped down because I had already been there for 30 minutes before I left. The associate inside the store allowed me to add an additional day and said that I would be reimbursed for what I didn't use, I found out when I returned it without the extra day that he only meant that for the mileage. The cabin air filter was clogged to the point that the air conditioning didn't work. When I returned the truck, the associate at that time informed me that there is a $25 charge for not folding the blankets, which apparently are not washed, despite the global COVID-19 pandemic that we've been in for the last 16 months. This is not the first issue we've had with the location in regards to reservations. They apparently take that term very lightly in regards to their storage units. If I had another option, I would move my things out of their facility ASAP.Tyler B.
I rented a truck from this location and then the next day I rented a trailer from the same location and then I went to rent a dolly the next day and the employee who rented me the dolly had a very bad attitude was throwing things then he gave me a dolly that was all bent and had a horrible customer service his name was GregoryJustin B.
Customer did not leave a comment.GUY S.
Customer did not leave a comment.Craig W.
Customer did not leave a comment.Francisco A.
Greorgy was very helpful and nice.AMELIA LESLIE D.
Would be 5 star except phone call answered in Phoenix and they didn't really know the facilityKevin G. | First Impressions
Customer did not leave a comment.Cameron G.
I sat waiting for someone to help with return, but gave up. Fortunately, I was able to do it online--but barely, since T-Mobile's signal was so weak there, I had to rely on my wife's Verizon signal, and fortunately, she was with me.Scott H.
Customer did not leave a comment.Vikie L.
went to pick up the Uhaul, which was supposed to have only 85,000 miles on it but it had a flat tire so we were given one with 186,000 miles. it was horrible. The drivers door panel rattled so bad we had to put a towel between door and seat. The dash was loose and rattled non stop, and the fuel gauge was broken. We picked it up with the tank half full. We returned it barely below half of a tank and they charged us $44.00 for fuel. That is beyond dirty to charge that much, especially when the truck rattled so much in the cab that we had screaming head aches the entire trip. Never using Uhaul again.Shaun H.
Customer did not leave a comment.Ray j. | Overall Experience
Customer did not leave a comment.Fernando C.
Customer did not leave a comment.CESAR E. | Overall Experience
Customer did not leave a comment.aileen h. | Overall Experience
Customer did not leave a comment.Barry H.
Best U-Haul facility I have ever experienced.WILLIAM T. | First Impressions
Easy drop off. Friendly staff.WILLIAM B.
Very polite and easy to pick upJames W.
Customer did not leave a comment.John D.
Personnel was not very friendly.Barbara W.
Alarms go off non stop! I feel sorry for the employees there having to listen to it all day. Other than that it’s a great placeshaun h. | Overall Experience
Customer did not leave a comment.Gerard G. | Overall Experience
Nice to have your belongings in a safe and secured facility. Big plus is it is temperature controlledSTEVEN M. | Overall Experience
This is a great business organization.Gary G. | First Impressions
Very helpful and informative. Pleasant experience.Karrie H.
Red bluff is hot as the seventh circle of Hell, they need a soda machine or something for people dropping stuff off.Timothy H.
Customer did not leave a comment.Tim F.
The check-in process was a bit confusing. The code to the gate didn't work at first, and no lock was provided as expected. With that said, all I had to do was ask, and the manager quickly provided what I needed.Cassie A. | Online Move In
Didn't supply moving dolly. Other than that. Great!Sean L.
I would have rated it higher had the access terminal been in working order so that I didn’t set off the alarm when I accessed my storage. The on-site manager, on a the other hand, was a great resource.micheal b. | First Impressions
Customer did not leave a comment.Michael G. | Online Move In
Customer did not leave a comment.Brian R.
Check truck, t0 make sure that is in good working condition. THE TRUCK THAT I rented needed new schocks. Could not adjust the mirrors. And was the roughs ridding truck have ever rented. They put the wrong return address on the contract. They did not have the truck in Redding where I was suppose to pick it up miles to pick the truck up and 30 miles back home.Jeanie S.
during pick up I had to purchase an adapter in order to hook up the trailer lights to my 2021 Chevy, had I not had enough money to buy the adapter I would have been left in a bad predicament. The sales person said they only had one adapter to loan out but only for rentals being return to there (the pick-up!) location.Donald S.
Customer did not leave a comment.Lawrence M.
The customer service is very good.THANA W. | First Impressions
Super simple drop-off process! The place was clean and staff were friendly and helpful.Alondra C.
Employee closed 1min before 5, and stood inside the door telling my wife and I â€œwe are on cameraâ€ the whole time I was trying to drop off my rental in 100degree heat. So good luck, but we will never support this company again: horrible customer service and zero professionalism.Christian A.
Customer did not leave a comment.Christa B.
We found a nice covered spot to store our rv at a good price!Patrick P. | First Impressions
Customer did not leave a comment.Julio M. | Overall Experience
Customer did not leave a comment.Richard F.
Customer did not leave a comment.angela j. | First Impressions
Customer did not leave a comment.VINCENT L.
They could not find my paper work for my trailer. Went back and the employee helped me out. The gentlemen working there needs more help.John A.
Customer did not leave a comment.Phillip A.
Customer did not leave a comment.JOLENE L. | Overall Experience
Customer did not leave a comment.Helen Suzanne A.
More thorough check of truck headlights out of adjustmentDaniel F.
Quit sending ur emails or else I'm reporting u to the bbbJason C. | Overall Experience
It was a positive experience â¤ï¸Karen R.
I went down to u-haul because I needed help with my wiring harness, I could not find the cars trailer harness plug so I thought I was going to have to get a custom job done for xxx.xx dollars. The assistant manager Eric? was so totally awesome. Went out to my car popped off the plastic panel per my auth, the one I didn't check of course and showed me the location. He was very nice and professional during the whole interaction and then sold me a 5x5 storage space. I used to be a supervisor/worker for a utility company and he is exactly the type of persons I would look for to hire on our team.juston p. | First Impressions
The employee who checked me out was great... However, the employee who checked me back in was rude and cocky.David B.
Customer did not leave a comment.Amy L.
very professional will recommend to everyone!lynnette f. | First Impressions
The Red Bluff Uhaul is the best. It is always clean and the personnel professional.Joann C.
Customer did not leave a comment.Cesar E.
Customer did not leave a comment.Randy W.
Good quick check outCharles A.
Customer did not leave a comment.SUSAN M.
maybe reduce the mileage charge amounts for long time customers...$.89 per mile is a little excessive especially since your competitors rates are in the $.69 per mile areaRonald M.
I had a reservation to pick up in Chico and the night before you told me I had to go 50 miles out of my way to pick up. and the 50 miles back with the trailerScott C.
the general manager is rude and judgemental. and has very poor customer service skills.Robyn M.
Customer did not leave a comment.Sylvester M.
They need more temp controlled storage units in Chico. No turn over and not enough of them since camp fireamy t. | First Impressions
GM Rhett was well-versed in his knowledge of the company, he was personable, and know how to make a customer feel welcomed. The staff seemed to work well together,Stacey W. | First Impressions
Customer did not leave a comment.CHRISTOPHER P. | Overall Experience
Customer did not leave a comment.jennifer p. | Overall Experience
Excellent customer service and an excellent manager who runs the place the way it should be. I’m impressed.christina m. | First Impressions
It was cleanCatherine A. | Overall Experience
The clerk/attendant was very helpful, had a positive attitude and quickly took care of my RV rental space paperwork. Kudos.Robert K. | First Impressions
Customer did not leave a comment.Michael B. | First Impressions
My experience with this U-haul facility has been a positive one. Storage units were clean, easily accessible, dollies provided were helpful to move belongings and a nice added perk was donations area for things you no longer wanted but were of quality you could pass it on for free.Melissa L. | Overall Experience
Customer did not leave a comment.Candy W. | First Impressions
This is not Aubry and I don't want my info attached to her name anymoreAubry T. | First Impressions
Amazing Conditions. Paul was helpful at checkout, although I selected NO to Insurance at checkin (double checked my copy of contract), was told to pay insurance at checkout. Paul sorted it out.davinder s. | Overall Experience
I was totally satisfied with the service in my storageJerry J. | Overall Experience
Nothing but problems. Shed got broken into, not the staffs fault, BUT FAILURE TO NOTIFY me was. Then several times I was unable to access my shed for up to a week. And WAS NOT NOTIFIED IN ADVANCE that I could not access my shed. Twice this was a important time and both times ended up costing me a lot of wasted money. I moved my stuff into a different storage facility.juleen n. | Overall Experience
So clean! Even smelled nice! Air conditioned units are great too. Or climate control units. Its awesome. Best storage unit I've ever used so far.Heather J. | First Impressions
Very nice, secure storage units that are reasonably priced. The online rental was a breeze. Most of all, the staff really goes above and beyond for their customers. Extremely accommodating & very fast to come up with alternative solutions to serve individual needs. I'd rented a too small of unit for my items, and Rhett was awesome! He quickly set me up in a larger unit. 😊Christa P. | Online Move In
General Managers Customer Service Sucks. Has no idea how to treat people whom have dealt with hardships or how to treat or talk to women in general.Alyssa M. | Overall Experience
Always kindAlma D. | Overall Experience
Very helpful and courteous and polite Accommodating to our needs and assisting my son getting the storage in order thank youmary s. | First Impressions
Your storage rate are outrageously high for what you have to offerThomas C. | Overall Experience
Customer did not leave a comment.Lisa Ann P. | First Impressions
Customer did not leave a comment.CASSANDRA J. | Overall Experience
In December I Wrote a check and a month or so later a payment goes through with a note saying checked destroyed no check and I never received an email about it. In January I made a payment for 38.74 which email said I owed I paid that and In February I get an email saying I m late on a 49.95 payment for January +a 10.00 late fee .staff was not friendly and has to wait for a while till someone came in the office to help you.karen r. | Overall Experience
My storage was perfect for what I had. All employees were very nice at the Red Bluff U haul. Thank you 🤗Lisa L. | Overall Experience
First storage unit was too small and staff were courteous and quickly switched me to a larger unit and I was able to unload my items and be on my wayAngelica M. | First Impressions
Customer did not leave a comment.Rose P. | Online Move In
Customer did not leave a comment.Jill L. | Overall Experience
Customer did not leave a comment.Debra M. | First Impressions
Customer did not leave a comment.juergen t. | First Impressions
Customer did not leave a comment.William D. | First Impressions
Customer did not leave a comment.Julio M. | First Impressions
Customer did not leave a comment.Donald B. | First Impressions
I had moved with u-haul last year. It was awesome that you offered a month's free rent with the storage.Lisa L. | First Impressions
Customer did not leave a comment.MEKYLAH T. | First Impressions
Great facility, clean and air conditionSTEVEN M. | First Impressions
Helpful polite staff and facility is very clean Impressive to other storage locationsLeslie G. | First Impressions
I like most of what comes with my new storage however i think that one thing would make it even better and I would give u-haul a 5vstar rating if they changed the access hours to 24 hours, we already have cards to disable alarms for our units why cant we access them whenever we want to having that feature whats the point in having that when employees are already there watching the place! And many times i have needed something from storage after hours or have to work dayshift and cant do anything i need to do in my unit because its closedAmber b. | First Impressions
Customer did not leave a comment.JESSICA F. | First Impressions
Mirella was very helpful & patient while helping me to set up a reservation by phone.michael W. | First Impressions
Customer did not leave a comment.Amy H. | First Impressions
You keep sending some guys receipt to my email. I am not a customer.Michael M. | First Impressions
Customer did not leave a comment.Katie M. | First Impressions
Long waistline, not enough staff. Technical issues with cardsJackie M. | First Impressions
above average . . maybe even excellent. Depends on how service goes it may become excellent. Friendly, helpful, knowledgeable . . . that's how i like my experiences to goJorge A. | First Impressions
GM Rebecca Browser was the complete package: Give the lady a raise!Marcey O. | First Impressions
my only problem was with Judith when I called to reserve a storage locker. She has no clue how much space a 26ft Uhaul truck needs. She wanted to rent me the smallest unit.john b. | First Impressions
R to hsu I see bueJohnny G. | First Impressions
This is NOT Robert Bair. He did ID theft using my cell phone number and email address. I'm his ex girlfriend! I reported this to red bluff police department.Robert B. | First Impressions
The young lady who helped us was patient and t thorough. She had our unit ready and quickly did our check out. We were happy to see how clean the unit and the facility was. Nice job!!!!Delores P. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!