Customer Reviews for U-Haul Moving & Storage of Red Bluff

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Red Bluff

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Lisa M.
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Customer did not leave a comment.

Deborah B.
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Customer did not leave a comment.

Tracy R.
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Andrea S.
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I am upset because the mi rate was quoted to me at .79 per mile but i was billed 1.09 per mi.

Robert N.
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Customer did not leave a comment.

charles P.
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Edward R.
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Big and spacious location - all was great!

Rex C.
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Customer did not leave a comment.

daniel M.
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Miguel M.
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Nice freindly people

Mary G.
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Fully check your vehicles before you rent them to someone else. (Test drive at all legal speeds)

LEE S.
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Customer did not leave a comment.

Sam B.
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Very well pleased with the service provided us by DARREN SPARLIN. He hooked up a vehicle tow trailer for us but our light hook-up wasn't working on the driver side. He tried to figure out the problem but eventually his supervisor told him they were too busy and that we would have to go get the problem fixed and return at a later date. We drove to another business, got the hook-up fixed, drove back to uhaul, and DARREN immediately took care of us. EXCELLENT CUSTOMER SERVICE DARREN.

NAM B.
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Elizabeth B.
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Rebecca H.
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Arlen A.
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NICK S.
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Great service from a competent and friendly representative

Victoria M.
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I have rented through U-Haul over the years 30+ times and this was the fastest and easiest experience to date! Thank you Red Bluff team!

Jorge A. | First Impressions |
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above average . . maybe even excellent. Depends on how service goes it may become excellent. Friendly, helpful, knowledgeable . . . that's how i like my experiences to go

Robert R.
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Everything was great

Jessica A.
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At this point I'm not sure . . . this crew was top notch all the way. It's the way I love doing business

Amber P.
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None. Gentleman who checked me in was top notch, super friendly, and efficient!

Harish B.
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Tell ur representatives to not to make fun of customers. Or at least do not joke around and laugh their head off while u r serving customers.

Randall L.
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I never did get the receipt in my email, Other than that great service as usual.

Blake G.
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Customer did not leave a comment.

Shari S.
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Douglas L.
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Very friendly staff.

paul V.
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Customer did not leave a comment.

Nathan D. | Overall Experience |
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Staff was friendly and helpful when you could find a staff member to actually help you. Units are way overpriced. My 10x20 was 199.95 per month. Just down the street my new 10x20 is only $95 per mo

Douglas G.
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Could have used a good cup of coffee.

Christoper P.
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Great worker he seemed to have to much to

Gail L.
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I do not drive a truck and I was plesantly surprised and pleased at how easily it handled. The staff were pleasant and helpful.

Marty R.
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Customer did not leave a comment.

Magnus J.
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Always a pleasure getting what I need at Red Bluff Uhaul The staff is always courteous and helpful.

Juan S.
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Customer did not leave a comment.

Leslie F.
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Customer did not leave a comment.

Herm M.
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U Haul , especially here at the Red Bluff location, has been excellent to work with in all areas! We greatly appreciate the ease of rental and various sizes available for rental, as well as the flexibility of rental options, ease of returns, etc. You are all greatly appreciated, and we will happily continue to support your business. Thank you!!

Arlen A.
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Clifford H.
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Virginia C.
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Heather N.
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The employee working at this location Frank Arellano was rude and obnoxious. He seemed to have great difficulty doing his job. The online process made his job super easy and he still managed to mess it up.

John S. | Overall Experience |
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We had a horrible experience with uhaul on the phone. Experienced being led astray and misled. Totally taken advantage of and had to drive 30 minutes bc of it. Red Bluff saved your reputation

John S. | First Impressions |
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After a terrible and fraudulent experience on the phone. Being taken advantage of and misled, I was about to report uhaul. Darren (hope I got his name right) was amazing in Red Bluff and saved the day

Rohit S.
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Customer did not leave a comment.

Joseph R.
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Erika i Awesome!!!! Thank you Erika!!!

Ricky L.
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Absolutely recommend this place. I was only dropping off but had an issue from where I picked it up that they wrote the contract for local. That was not what I had told the guy to do because I was driving over 800 miles and didn't want to bring it back. The guys at UHaul in Red Bluff California fixed the problem. Otherwise I would have had to pay double. Thanks guys at Red Bluff UHaul!!!!!

Martin T.
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Customer did not leave a comment.

Randall L.
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As always they were exceptional, I wouldn't rent from anyone else, The staff are very friendly, It is always a pleasure to use this locations services. Thank You

Creevy D.
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new person should not have been helping without more ojt training

Douglas H.
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Customer did not leave a comment.

Robert P. | Overall Experience |
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Thank you, Red Bluff, for attentive service with no hassles.

Glenn W. | Overall Experience |
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No comment

Robert G.
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Customer did not leave a comment.

Ginger L.
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There is noting you can do to improve any thing. Every thing was done perfect.I couldnt of asked for a better group of people. I dont know about the other Uhaul places but the one in Red Bluff couldnt be any better. Thank you for all your help.

Ross B.
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Robert H.
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Mynette S.
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Michael D.
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Alisa S.
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On 11/23, I went into the local Red Bluff store and reserved a trailer at the Ukiah North State St. location for pick up on 11/29. The gentleman that helped me seems knowledgeable and provided me with a reservation number. I received a confirmation call Wednesday 11/27th around 9am. Then, about 15 minutes later, another call came in stating that I would have to travel to Fort Bragg to pick up the trailer. That was over 2 hours from where I had reserved the trailer!!! The Ukiah location was not very helpful at all, giving me no valid reasons for not having the trailer I had reserved. Once we arrived at our destination by Ukiah, I called UHaul in Lakeport trying to find a trailer closer. She found me one in Lower Lake and we reserved a cargo 5x9 with ramp trailer. Never, did she mention that it wasn't enclosed! Based on the previous reservation screw up, I called Brown's RV in Lower Lake to confirm they actually had the trailer. Frank informed me that there are NO enclosed 5x9 w/ramp trailers. But he did have a 5x8 enclosed trailer that he offered up. And, when his online price showed $91, and I informed him I could book it online for $51, he held the trailer while I completed an online booking so I would get the cheaper price. Really appreciate his knowledge and forthcoming attitude especially after being so completely frustrated and disappointed with UHaul. I will definitely think twice before I use UHaul again, especially for out of town rentals.

Richard B.
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I used the cargo van. I really liked it, except: Handholds to get in and out of the back and side doors are really needed for convenience and safety. Thanks

Juan G.
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Customer did not leave a comment.

DENNIS H.
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Daniel L.
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gary f. | Overall Experience |
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Overall excellent facility and service.

Craig W.
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Service check in and out very slow

Michael S.
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I reserved a trailer 7 days in advance. Pick up was in Chico. After waiting 1 hour after pick up time the trailer was not available. Had to drive back 40 miles to RedBluff and get a different trailer. This inconvenience delayed my travel plans and Increased cost. Because of this I was not pleased with Uhauls performance

Cheryl G.
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Customer did not leave a comment.

Benjamin H.
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Customer did not leave a comment.

Sonja S.
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I found this location to be extremely understaffed. There was only one person to handle the clients and I waited over a half an hour in line to pick up my truck. There were at least two other employees that look like they didn’t know what they were doing or perhaps being trained but weren’t able to handle any of the clients. It seems that scheduling should be based on the reservations

Ronald B.
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There isn't much to improve at the Red Bluff Uhaul Center California they are all I saw a great teamwork while I was there everybody is willing to help one another the office was very very busy while I was there and it just seemed they were all working together as one independent employee for your company thank you

Malcolm M. | Overall Experience |
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Rebecca and her staff are amazing. very helpful and courteous. I have told lots of my friends how great the U-Haul store is in Red Bluff. Great experience and you have my continued business. thank you

Mynette S.
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Awesome care!!! Thank You??

Marc O.
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Incredible service. Friendly people.

Jeffrey S.
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Would be nice if there was a way of locking the Ball mount to the trailer with a padlock.

Sabrina J.
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Customer did not leave a comment.

Teresa N.
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Daniel A.
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Improvements, none. Thanks to Rebecca I was pleasantly surprised. U guys rock!!! Daniel fr Honolulu, thank you so much Rebecca Brower

Brenda B.
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Our customer service guy was awesome ?? His name is Darren , what a nice man. Darren was very knowledgeable and understanding. We appreciate all he did for us. Thanks Darren!!

Timothy C.
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Pickup was too slow personnel was nice and good but there were only three people to pick up truck or trailers at the time I was there and it took an hour to pickup a car hauler. I had a tire go bad and the surge brakes did not work. I told the guy who came to fix the tire he just said oh that’s not good but didn’t bother to check them. I tried to check the fluid but could not get the lid off. Lucky I have a GMC Duramax and was able to handle the weight. I left a note at drop off and they called me and said you are aware it has surge brakes right. Surge brakes or not they don’t work. He acted like I was a dumb ass but he didn’t know I do a lot of towing for a living who’s the dumb ass is what I wanted to say.

Travis S.
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I was happy with everyone involved.

Robert S.
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Customer did not leave a comment.

Lorelyn Z.
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Julie was efficient and friendly and helpful in recommending storage options to us upon our re-location from Santa Rosa to Red Bluff. Wonderful Staff!

Randall L.
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Friendly staff, Great service, Thank You

Elizabeth D.
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A discount was offered to drop off at this location. Thank you

Carole P.
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Customer did not leave a comment.

clark T.
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Tony M.
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great service fast in fast check super

KRYSTAL M.
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....

David B.
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Customer did not leave a comment.

Roy H.
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Fuck you and your picture taking. Delete my picture from your files

Shilin A.
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Customer did not leave a comment.

Debra Z.
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Rebecca is outstanding!!!

Alonzo L.
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Customer did not leave a comment.

Earl M.
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I was highly disappointed with the gasoline practice. I was told to bring the truck back with a little over a quarter tank. How was I to know how many miles per gallon the truck uses. I just had to guess how many gallons to put in. That is not the way it is when I rent a car; It is full when I get it and full when I return it! Anyway, I got stuck with paying too much for gas. It was about a half tank when I turned it in. At almost $4 a gallon it was too much. I guess I'll have to find another place for the next time. Sorry.

Kenneth M.
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All good

DIXIE W.
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Return phone calls I was left a message to call uhaul in Gearhart and out of all the times I tried no one at uhaul answered the phone. A call center did but did not no what Craig wanted to say.They sent e mails to him I never got a call back.Everything else was great.

Henry C.
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Hard to improve on the customer service I got the last couple of days! Red Bluff was and is with out power and the 2 people working under those conditions were great. It was incredible that they could still be so patience , kind and helpful while trying to use I Pads and their phones to conuct business. The young lady was very kind on point and did a great job!

Dusti B. | Overall Experience |
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Indoor storage facility was great for the price. I never once worried about my items being stored there

Richard H.
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Customer services was excellent quick and easy got mebon way way without a hassel

John B.
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Red bluff did everything above and beyond ..how ever your customer service call center is a joke I order or revered a trailer for Redding location no attempt was ever made to accomate me had to drive to red bluff the hauler was. garbage fender bent wheel bearings loose a ratchet straps came loose during hauling of truck. Was supposed to get a call from one of your customer service call center people to try to see if there was was aval in Redding never receive that call the only reason I took the hauler was in needed it badly this weekend .. I resverd this trailer like a week or so in advance with the cost of diesel me driving to red bluff and back to return it when I live in redding is not what I want to do you guys should pay for the fuel it took to pick it up and return it my time to go get it and return it is also not happy not the first time I have had issues with getting haulers from you guys

James S. | Overall Experience |
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The staff was very helpful and friendly

Diana B.
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Customer did not leave a comment.

virgina M.
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Monica S.
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Mostly everyone is nice and helpful. But I like the selec of mechindise and very clean place!

David R.
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This is a very nice location. The employees and the owner were very helpful and knowledgeable. I will go out of my way to return to this location.

Christopher B.
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Customer did not leave a comment.

Jessica M.
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julie, the employee who checked us out was very nice.

Robert K.
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Use the person who rented email I didn’t rent nothing I wouldn’t rent after my last experience with uhaul

Malcolm M. | First Impressions |
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I find this store very helpful, great courteous staff, and always very clean. Definitely a great representative of the U-HAUL corporation. I will recommend this store for moving and storage needs.

heather H.
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Customer did not leave a comment.

cindy b. | Overall Experience |
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I was pleased to have a convenient clean and safe facility to store my belongings. Very satisfied. Thank you, Cindy Brown

Denise b. | First Impressions |
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Impressive

Jerry w. | Overall Experience |
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Well maintained facility. Staff was very good to work with. I will return for future services.

Marcey O. | First Impressions |
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GM Rebecca Browser was the complete package: Give the lady a raise!

David K. | Overall Experience |
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Thank you for all your help.

Shelly Z. | Overall Experience |
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The staff at this facility were the absolute best we have ever experienced. The facilty is always clean and still looks brand new! That manager & staff ROCK!! I will highly recommend this facility!

Rosalia C. | Overall Experience |
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Easy peasy!

Lurline P. | Overall Experience |
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Would highly recommend the Red Bluff U Haul. Rebecca Brower was very helpful. All the employees were very friendly. Made my moving experience easier. Thank you

Jeff d. | Overall Experience |
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Hassle free and clean units.

Scott M. | First Impressions |
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Great manager we went to different high schools together.

Lauren L. | First Impressions |
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Love the security system!

Derek R. | Overall Experience |
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Very clean facility. Rebecca and Erica are excellent and helpful!

Larry F. | Overall Experience |
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Rebecca was great.

Heather L. | Overall Experience |
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The place was always clean, the staff were always nice and helpful and always open when I needed it.

john b. | First Impressions |
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my only problem was with Judith when I called to reserve a storage locker. She has no clue how much space a 26ft Uhaul truck needs. She wanted to rent me the smallest unit.

peggy h. | First Impressions |
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I'm so glad that uhaul moving men were able to help me. Without their skills, I would not have been able to get my job done. Thank you U-Haul crew!

Andrea W. | First Impressions |
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Thank you.

David R. | First Impressions |
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Thank you for making our move very easy. Both places were very nice and helpful.

Magaly H. | First Impressions |
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great customer service.

Eliza J. | Overall Experience |
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Having spent more time at this unit,I found it one of the best .

Jerry T. | Overall Experience |
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Thanks for having available a 5 X 5 X 8 storage unit!

Johnny G. | First Impressions |
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R to hsu I see bue

Albert E. | Overall Experience |
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On the staff question, the people that worked directly with me are great but there was one gentleman who worked there that was inappropriate in his phone conversation to another uhaul facility.

Robert B. | First Impressions |
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This is NOT Robert Bair. He did ID theft using my cell phone number and email address. I'm his ex girlfriend! I reported this to red bluff police department.

Delores P. | First Impressions |
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The young lady who helped us was patient and t thorough. She had our unit ready and quickly did our check out. We were happy to see how clean the unit and the facility was. Nice job!!!!

CARLLA W. | First Impressions |
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The store manager was super helpful and extremely professional. I will recommend this location. I am in Real Estate and deal with people moving everyday.

Jerry T. | First Impressions |
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Thank you for great customer service!

Mary B. | Overall Experience |
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I would do business with them time and time again. Lovely people, great location, great help and a very clean facility.

Suzanne M. | Overall Experience |
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Bianca was awesome. I was told I would have to come back to the facility in person to close my account and she helped me get it done verbally.

Ronald M. | Overall Experience |
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Rebecca was absolutely awesome. She works hard and is so very friendly. I strongly recommend this U-Haul location and I will be a returning customer when I need a U-Haul vehicle or off-site storage.

Christina W. | Overall Experience |
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Best storage facility we ever used! Thank you for all your help and kindness to the Campfire survivors.

Reagan R. | Overall Experience |
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Our experience did not start out good., so we started a complaint with cooperate. We were contacted by Chris Watson who went to great lengths to correct the situation. Thank you very much Chris!

melissa h. | First Impressions |
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The staff was very excellent

Shelly F. | Overall Experience |
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Had a great experience as always at the RB U-Haul facility. Rebecca is very friendly and always goes above and beyond to make sure everything goes smoothly and does it in a timely manor. Thank you.

Micheal A. | Overall Experience |
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Dry nice Well trained respectful employees

KATHERINE B. | First Impressions |
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Everyone who works at this U-Haul in Red Bluff were so helpful. They went out of their way to accommodate! Great customer service!

Nicola L. | Overall Experience |
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Good rates, very clean facility, and always super customer service!

Douglas H. | First Impressions |
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Pleased how clean the place was and how pleasant Rebecca the staff member helped checking us in.

Jeremy H. | First Impressions |
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The manager of that u haul was awesome and helped out so much!!

Kim L. | Overall Experience |
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Great experience from the Manager to the line staff. Best business in the north state!

Joshua H. | Reservation |
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The customer service was above And beyond. The lady was incredibly helpful, and kind. My husband and I left discussing what great service we had, and how nice the units are. Way to go uhaul!

Gregg E. | Reservation |
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Excellent service from check-in, assistance, and drop-off personnel.

tracy g. | Overall Experience |
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Most excellent experience. Excellent staffing Great location Great carts to haul your stuff Outstanding building more like a hotel for your stuff... LOVELY

EDRICK P. | Overall Experience |
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You guys are helpful and customer service is great. Very friendly staff.

Serhii K. | Reservation |
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I decided not to use the storage, but experience was great. The facility is very clean and nice, the staff was very helpful.

Eric K. | Overall Experience |
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The facility is well designed, solidly built, clean, safe, and has a good staff. But since I get paid on the first, I did have an issue paying hefty fees for being ‘over 30 days late’ on long months.

Justin M. | Reservation |
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Setting up the reservation was easy online and the process in-store once I got there was easy as well. Super secure place with staff willing to help and don't seem "bothered" with it. Great place.

keith k. | Overall Experience |
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Ryan Nesles is a awesome worker there in Red Bluff he the best worker I’ve see in a long time he goes way be on helping you in this business and I would give this man a raise plus he was only one here

Sara S. | Overall Experience |
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It has taken countless phone calls, multiple credit card disputes, repeated emails and much more of my time than it ever should have for UHaul to correct their mistake. Never again will we use UHaul.

Brianna C. | Reservation |
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Unfortunately the unit I reserved was unavailable and I was told that a new employee had made a mistake in making my reservation. There were only smaller units available and not other offer was made.

Michael F. | Overall Experience |
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This is the best Uhaul facility I have ever been to! Friendly and helpful staff and first class service! I would give six stars out of five if I could!!!

Anne H. | Overall Experience |
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Good experience!

Tammie J. | Reservation |
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It meant so much to me to have a small storage unit ready just in case in case I wasn’t allowed back into my home yet.

Ray U. | Overall Experience |
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Staff was very helpful and met all my needs with pickup and return of a U-Box.

No reviews have been submitted for this location.

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