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DAVID GCustomer Reviews for U-Haul Moving & Storage of Red Bluff
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After I picked up the trailer the following day, someone called me and they asked me if I would drop the trailer off in Chester instead of Susanville and Susanville was the place that I originally were supposed to drop it off. Well I was told I was going to get a credit or a discounted rate and due to construction, it took me three hours and 15 minutes round-trip to go from Susanville to Chester and back just to drop off the trailer and I have yet received a discount or anything like that
BRIAN MThe access code was right and there was no lock in the unit but they got me set up at the store
Brandy U | Online Move InStaff was auper busy, yet even my unique and rather inconvenient situation was handled in the utmost respectful and professional manor.
Jason F | Overall ExperienceTalk to Rhett. He's an excellent general manager!
KEVIN GAnswer the phone
STEVEN BThe man who checked us out was anything but friendly. Poor customer service.
DELL HNever fails to be excellent facility when storage units needed.
JOHN S | Overall ExperienceNot happy with the way I was treated when I returned truck. Said he couldn't help me on my refund where he told me earlier he could.
Deborah C | First ImpressionsRefunding customers their money back would be appreciated by the next day
DEBORAH CRhett was professional and friendly. Despite being busy, he took time to answer all our questions. We bought our hitch from that location, rented many trailers over the years and now have a storage unit.
Terry SBest experience yet
HOLLY MDrop off was quick and easy
William AAfter hours drop off was terrible. I rented a pull trailer and was able to get it off my truck however the ground was not level and the trailer almost rolled me over. Also the return app did not work. The rest of the experience was great but I am very disappointed and unsatisfied there was not chalks available or the trailer was not able to stabilize itself with the tounge. If I did not think fast on my feet myself and other equipment could have been harmed
MEGHAN RWell done!
DANIEL T | Overall ExperienceWell, over the phone I was coded, one price for the trailer. Once I got to the the location, they quoted me another price. I was not very pleased with that, but unfortunately, being stuck with the time frame I had to go with that, please, in the future don't bait with one price. And charge? A higher priceOnce the client gets there, I totally thought it was f*****
GREGORY LWent above and beyond to assist us in our needs.
Debra b | Overall Experiencegreat service
carlos d | First ImpressionsStaff was very helpful and friendly
SEAN KAlways easy to use, always clean but never busy. I can be In and out no matter what my buisiness Is this facility Is top notch and my first pick or suggestion to anyone looking for comventional storage or RV storage.
CLAYTON D | Overall ExperienceThe clerk was great. He was super friendly and helpful
ANTHONY BIt was a good experience but it did seem like they were a little understaffed. There were several people waiting before me and one lady got mad and let.
SHARON WRed Bluff U Haul is an outstanding example of customer service and efficiency. Rhett painlessly took care of my reservation and accommodated my tight time window while the delightful and energetic Angela provided expert trailer delivery and return. I have rented from this facility before and consider them the standard for equipment rentals. Red Bluff is fortunate to have them.
TERRY PNothing. The staff there were friendly and helped me right away.
Daniel RSecure, clean grounds and facility. I always felt safe and that my belongings were guarded sufficiently.
MICHELLE A | Overall ExperienceFriendly, knowledgeable, no complaints!
JOYCE HThe front desk representative was knowledgeable and friendly
RONNIE JTook a auto transport from red bluff to salt Lake and back without any issues at all. Very pleased
MARC DDavid was so polite i will remember him next time.
DAVE DAwesome customer service
SHAWN GEverything was great. Thanks
STEPHANIE SDo I receive a refund? Sharon
sharon a | Overall ExperienceExcellent customer service
CRYSTAL CRhett Stephon, the manager was amazing. He was helpful, knowledgeable and made sure I was well taken care of. He made my experience great. I will definitely recommend U-Haul to others. Thank You Rhett!!!!!
Kenneth Texcellent customer service very professional and friendly
carlos d | First ImpressionsThank you for helping me out when I really needed it. All staff members and management .
nancy j | Overall ExperienceThe Carson guy that works there is excellent!!
CARSON MBetter app
Christina ZExcellent service.
ROY RI truly appreciate the way Rhett and his team handled my business. They, were thoughtful and kind as well as a lot of fun. They took my unique circumstances into account and did their very best to accommodate my needs . I have to say I was beyond pleased! . Thank you guys so much!
Brooke C | Overall ExperienceI truly appreciate the way Rhett and his team handled my business. They, were thoughtful and kind as well as a lot of fun. They took my unique circumstances into account and did their very best to accommodate my needs . I have to say I was beyond pleased! . Thank you guys so much!
Brooke C | Overall ExperienceThe trailer was clean and worked well, except that the brakes did not work correctly. They cycled through grabbing and letting loose once a second if I stopped in any way except very slowly over a long distance. I almost crashed a couple of times until I got used to them. But, I’m sure they’ll be fixed next time I need that trailer. 😊
SHAWN PThank you
Barbara MEverything should be delivered in order. Thanks
SHAHID ZExcellent stafff and service
Boyd Beverything was set up and ready for me when i needed it, i’m thankful that i was able to get my truck in storage
William K | First ImpressionsCustomer service was over the top. Great location with great staff
KEVIN TVery clean and in good working order.
Joshua CAll was good Angela perfect service and help but unfortunately the auto transport won’t have the equipment that I need and I have to return the bad part come when I only used for 35 miles and return same day only about 40 minutes of use the manager decides to charge me 124 just for that come on He said because some on should be rent it when I did and that’s why he decided to charge me that amount come on you have 3 or 4 auto transport more at the lot and 4 more 10’ truck at the lot that’s the only thing I don’t like from the place
BRANDHEN RWhen I returned the truck I explained that the gas gage and mileage didn't move even though I put gas in it. The little kid that was working there was a complete jerk to me and I cannot believe at all that he thought it was ok to continuously lecture me and make me feel like an idiot and a liar. I work in the community and I can't quite believe a business in my community would treat me like that. The kid seemed like he also hated his job and didn't want to be there. It was uncalled for. I followed the directions I was given as for filling it up. I wlil never return here again.
HEATHER FGreat job.
DAVID CDon't trust the gentle ride. It's not that gentle. We lost a solid wood table and 2 tvs.
Sydnie RNothing it was all perfect thanks
KURT K😁
Robert M | Online Move InTHE GAL THAT HELPED ME WAS AMAZING...
PATRICIA C6x12 enclosed trailer not swept. Having said that it took 30 seconds to sweep it and it was not a big deal. Overall I find the trailer to being very good condition on the road with no fishtailing.
ERIC PI often use Uhaul to do a dumprun. Its close to home and convenient. As soon as i drive a few feet in the parking lot, the speedometer changed 1 mile more and i was charged for that. I drove exactly 4 miles to the dump and 4 miles back and i was charged nearly $10 for 1 extra mile that i DID NOT drive. As a costumer, it feels like ive been squeezed for every penny they could get. Im not trying to be cheap, but i dont want to pay for milage i did not use. Google maps proves my distance traveled.
ANDREW CI thought the drop off charge was excessive.
PETER GNeed to oil the hold down rachet
RONALD BHuge facility with huge inventory. People are great. Service is fast and friendly. I will use again for sure.
DOMINGO GRhett and his crew do an outstanding job of providing customer service and satisfaction.
BRUCE BCade the young man that checked me out, was cordial and affable. He was communicative and thorough as well. The vehicle was a death trap. While on the freeway at speed, going over any bumps, the electrical system would short out and cause the vehicle to stop running. The windshield wipers were missing on the driver side so all I did was scrape metal on the glass while it was raining. What a piece of junk and somebody smoked in it too, and literally left ashes in the middle of the van and they didn’t clean anything up
RONNIE SThe staff were very helpful and responsive. Please thank them.
Mary l | First ImpressionsI found out when I dropped off my rental that the two boys in red Bluff lied to me. It was an emotional weekend as I was getting my late husband‘s things and they did not help in fact, made it worse, but I have to say Hillel made up for the bad experience. I will however never return to the Red Bluff U-Haul.
DUSTIE UFriendly and courteous staff. The trucks ran great-all good.
ROBERT TExtremely helpful and friendly staff!
Pete D | First ImpressionsNOT ONE THING IT WAS A GREAT EXPERENCE
DAVE DOutstanding! Probably the best and most well run Uhaul location ever. Uhaul Corp should be very proud. The epitome of excellence that all others should strive to emulate. Signed Proudly, Mike Shipley
MICHAEL SI was supposed to get the 1st months free for storage and a free lock at the Redding uhaul location for renting a one way truck. I asked the front desk he said there was no free lock and they charged me for the 1st months rent. Made several attempts to contact local store to rectify the situation but they do not answer the phone. Disappointed
KENDALL BGreat customer service. Just keep doing what you doing. Employees were very helpful.
PAUL ANice riding truck
STEPHEN WThe truck I rented had a pool of water under the passenger seat in which the representative tried to dry up but there was significant amount of water still left in which I dried up. The windshield on the inside was dirty in which I cleaned myself with glass cleaner and a service message came on twice to service stabiliylink.
SHARI LHe was awesome. He being everyone there.
david J | First ImpressionsIt was nice having a storage unit secured. But the fact of they don't give a refund if you're not there the whole month made it sad. Over $160 went down the drain you would at least think they would do a partial refund like other storage units.
CHARLENE R | Overall ExperienceGreat people and facility. Rhett has a very good operation.
Ronald W | Overall ExperienceThank you for keeping a well maintained facility.
Deborah P | Overall ExperienceConstant price increases and time spent waiting for a customer service representative is pretty terrible. If someone is being helped its a garunteed 30 minute wait.
Dustin H | Overall ExperienceNot enough staff on the weekends.
MICHAEL A | First ImpressionsIt’s really REALLY hot in that building to the point where being in there for more than 20 minutes and STANDING was going to pass out. There are fans but not enough to circulate air around by the front desks to get a storage unit/the vehicles. With their care they provided flawless, well spoken, explained nicely. 10/10 recommend cause of how nice the workers were
Kayelea M | First ImpressionsThank you
Ronald P | Overall ExperienceThe staff were friendly and fast. The customer service representative made sure my lock and keys worked and escorted me to the unit to assure that it was ready to move-in. My unit is air conditioned, which is a game changer on storing delicate items that can deteriorate in our Northstate heat. I love the moving carts and large loading bay. Office and unit hours are convenient. I will recommend this place to all of my family and friends needing storage.
Kayla A | First ImpressionsI absolutely recommend this company and location. Diego, Eric and the manger (can't remember his name) have gone above and beyond to help my sister and I this past weekend. Kudos to all of them.
Crysta B | First ImpressionsEverything went well thank you guys for making my move a lot easierI’m
francisco g | First ImpressionsYou are the best
Sharon L | Overall ExperienceRhett is a very good manager. Very nice and helpful!! 😊
TERRY H | Overall ExperienceRhett was very helpful, explained things thoroughly, and took the time to understand our needs and make them happen.
KC A | First ImpressionsVery good experience very courteous n knowledgeable great job
paul c | First ImpressionsAwesome Staff! Thank you
tammi m | Overall ExperienceI checked out 4 days after the payment was made and and was told they wouldn't pro rate the payment they kept the entire payment
Danny B | Overall ExperienceWe love Rhett Stehno, he always bent over backwards to make sure that we had the best experience. Highly recommend his facility due to his professionalism and kindness and attention to detail.
MARGO B | Overall ExperienceForgot to get associates name but he was very helpful and even made sure I had access to my unit before he left, even though I came in 10 minutes before closing.
jamie k | First ImpressionsThe staff was courteous and professional with a organized system & clean property. Highly recommend Uhaul, Red Bluff, CA
JAMES S | Overall ExperienceFantastic service, thank you
Bailey S | Online Move InEverything was done professionally and friendly.
ARCHIE B | Overall ExperienceThank you!!!
Deborah D | Overall ExperienceRed Bluff staff was very friendly and cooperative.
ASAD J | First ImpressionsI had a lot of questions and the gentleman helping me had all the answers. Very kind and good customer service.
debra m | First ImpressionsOutstanding staff. One problem is not always able to answer phone calls and getting transferred to Central who referred me back to the store. Elderly people do NOT want to deal with apps, we want to talk to people.
sandra c | Overall ExperienceEverything went according to plan with the pick up of the tow dolly in Northern California, and then the pick up of the truck in Beaumont, California.
DONNA H | First ImpressionsI had the unit for 3-4 months and am currently using the U-Haul shipping containers to move the stuff. So far, I’ve been extremely pleased with U-Haul every step. The units are clean and set up nicely. It felt very secure. I never worried at all.
JoDee B | Overall ExperienceTHANK YOU!
Shayne a | Overall ExperienceVery expensive. Though the staff is helpful and friendly. Actually having staff to talk to when you walk into the business without waiting in an empty lobby would be an improvement. When I was closing out my storage unit, I walked into the store and was greeted by empty silence. I waited 5 minutes before an employee entered the store. This could certainly be improved. This is not the first time I have had this same experience at this store. I hesitate to say every time I have gone to this store I have had the same experience, but it had happened frequently.
STEVEN B | Overall ExperienceAll good
Steve n | Online Move InNo one ever answers the phone nor responds to emails, which sucks if you don't live locally to just show up. They're great in person, but otherwise, trash. Period.
MICHON L | Overall ExperienceThe staff was great, professional very calm and respectful. Rhett went above and beyond. A manager worth learning from seems to have a great temperament with customers and employees!
Patty J | First ImpressionsThank you to all those who work so hard at U-Haul. The environment was professional friendly and efficient. The staff was helpful and patient. I appreciate them all. Thank you for your goodness.
Ann T | Overall ExperienceI will continue to use
Brandon B | First ImpressionsRhett has been great to work with. He listened closely to my request, was straight forward in his reply regarding current availability to fulfill that request and worked closely with me until a situation presented the opportunity to make that request a reality, just days before my deadline. Thank You, Rhett!
Bruce B | First ImpressionsNot pleased with the rate increase. Almost every 2 months that’s ridiculous one of the reasons we left. In the time we got it price went up $50 ridiculous.
kelsey h | Overall ExperienceWe also appreciated the free rental of a 5x5 unit for month at our destination. Helpful staff, good equipment, good service, Thank you!
EDWARD A | Overall ExperienceThe staff there went far beyond then any other service i have used and very friendly.
Helen C | First ImpressionsSuper hot in building
breanna B | Online Move InTook a while to find the unit, also not sure if I need to enter a code somewhere
Robert D | Online Move InWhen I went to rent a truck to remove my belongings from the storage, the young man who helped us was not very well trained and took more time and information than usual. Mind you this is my fourth truck rental and I have never had issues until yesterday. And when I checked out of my unit another another staff member had to clean up his unfinished process.
connie c | Overall ExperienceGreat 👍 😊 customer service thank you 🙏!!!!!!!
travis b | Overall ExperienceAwesome place, nice and clean!
Douglas H | Overall ExperienceThe staff was not only professional and friendly but they made every effort to find me a unit in their available inventory. I am extremely pleased with the assigned unit in their climate control facility that will meet my short and long term storage needs.
Jose H | First ImpressionsU-Haul has an staff
Maria G | First ImpressionsI love U-Haul and the Red Bluff facility is a great example. Friendly and professional service all-around. Would definitely recommend them.
Nolan L | Overall ExperienceAlmost every time I called to pay I got put on hold. Usually I would hold for a while and hang up. On the timer with 20 minutes and then hung up. Any service on the phones suck. And I wasn’t sure when I was in and get there to pick my stuff up. I picked everything up the 25th. It was after 6 o’clock. Nobody is in the office. I tried calling to check out. Couldn’t get a hold of anybody. So I came back the next day and basically I paid $55 for one day storage. Did you guys the prorated anything. I would never recommend U-Haul to anybody and I would never use U-Haul again.
Kevin F | Overall ExperienceThank you to the general manager and all his employees at this Red Bluff site for taking care of all my needs
Kendrick K | Overall ExperienceRhett was a great help.
JOHN V | First ImpressionsLove this place the crew here are awesome 😎👍🏼
Ellen ( | First ImpressionsGreat staff! Super helpful!
Bradley R | Overall ExperienceStaff was so nice. Loved the whole facility.
Deborah G | Overall ExperiencePlease make a note everybody that has had anything to do with this contract has been well and am very proud to say that I used you all to make my move as of the people that run the Red Bluff California the staff was 100% helpful and all my needs they all deserve raises and that office thank you again to U-Haul for saving and making a miserable situation a lot better
Kendrick K | First ImpressionsEverything was good
GREG M | First ImpressionsThis site in red bluff is a busy hub. These workers fiercely navigated COVID and being essential for our community. At a time when burger king employees were earning more than them. They provided our community with more than essential need. They stayed working..... They are hard working polite helpful and honest. They should be commended on their selfless dedication during a crisis......
tracie g | Overall ExperienceEasier to rent a unit and lived the free first month!
Kelly T | First ImpressionsVary awesome place. Thank you everyone that works there.
Brian M | Overall ExperienceThere was no lock inside. There was a green zip tie on the unit and unable to reach attendant by phone.
Jessica C | Online Move InBest storage I've had. The facility was always well maintained and clean, the staff was always helpful and reliable. Everything was always smooth and simple.
Vincent G | Overall ExperienceThough pleasant to deal with, the staff was not forthcoming with information needed to access my storage unit. When I entered the unit I was given an access card presumably for the security gate. At that time I was given no instructions for its use. Thinking it should be fairly straight forward I left. When I returned to move items into the unit I approached to #2 gate on the north side of the facility, excited my rented truck and spotted my card at the keypad terminal. It read, 'welcome Steven Becker' and that was it. The gate did not open. I swiped my card about a half dozen times with no luck. I left the gate drove up the hill to the office where I found no employees. Knowing where an employee possibly could be I walked to his location. When I explained the problem he told me, that's because you need a fob. I was not given a fob. We then went back to the office where he gave me a fob for the gates. He explained to me the gate numbers coinciding with the numbers on the buttons on the fob and sent me on my way. I left the office and proceeded back down the hill to gate #2. After waiting the 2 minutes, I was told to use the fob I attempted to open gate #2 with the fob, pressing the #2 button and hearing an audible beep eminate from the keypad terminal. The gate did not open. Thinking I needed to use my access card in conjunction with the fob I did so. This time the terminal read access denied, code unknown. I did this a few more times then left to try gate #1 on the south side of the facility. I passed by the employee who issued me the fob and was asked did it work? I replied no and told him I tried my card. He responded, saying no it won't, now that you have the fob. I said ok, thanks and proceeded to gate #1. At gate #1 I pressed the #1 button on the fob and eureka, it worked. The gate opened. I arrived at my unit and found it was locked with a padlock. I then walked to the office, this time finding an employee helping another customer. I waited my turn and told him if the lock. We left the office, walked back to the unit where he unlocked the padlock. I unloaded my items and left. I attempted gate #2 for my exit thinking perhaps I didn't give the fob time to activate. No luck again. I then excited via gate #1. A couple hours later I returned to unload more items and return the rented truck. After entering gate #1, unloading and securing my unit with my circle lock I attempted gate #2 again for my exit. No luck. I then departed via gate #1 and drove to the return point. When i got to the return point, the employee that issued my fob came out to take possession of the truck. When i told him my fob did not open gate #2 he told me "Yeah, the board in the terminal is broken" we ordered a new one but it was broken too. It's been broken for a month or so and it takes 30 to 40 days to get the new part. This would have been very good information to know when I signed for the unit initially. It would have also been very helpful to know I needed and therefore received a fob for the gates when I signed for the unit. It also would have been helpful to know that I needed to immediately place my own lock on the door of the unit otherwise the facility would place their own to keep it secure until I moved in. To go along with that, I should have been told that had I not immediately place my lock on the door I would need to come into the office prior to attempting access.
STEVEN B | First ImpressionsWe are very satisfied with the whole team and with par excellence services rendered to us.
Gary T | Overall ExperienceThank you.
Ann T | First ImpressionsAfter my experience I don't have anything good to say.
martin c | First ImpressionsHad unit for 8 months. Never missed a payment. Emptied my unit on the 4th was told I do not get a refund for the remaining month. Agent said we do not prorate. What shady business practices. In good conscious I can NOT recommend this place. What kind of company steels money from its customers.
ANDREAS B | Overall ExperienceGreat Service
James L | First ImpressionsWhile overall the staff at Red Bluff UHaul was friendly and helpful, the young lady who was checking me out when I vacated my unit, upon returning from checking my unit, stood outside the door chitchatting with some customers while I was waiting for her. This was more than simply answering a question. The conversation went on and on until another employee asked if I had been helped and I told him I was waiting for her. He went and got her, and when she came in, she did not make eye contact with me, just printed out a paper and handed it to me. Her behavior was rude and unprofessional.
Stephanie D | Overall ExperienceEverything was so great. Staff was just awesome. We were so exhausted at rhe end of trip..the only thing is we saw were two live roach small ones at the door of the new unit 285 we were moving into. Not the best to move into. Staff and facilities 5 star. Roach thing scares us and only 2nd day there....
KYLE T | First ImpressionsExcellent staff and facility never had any sort of issue what so ever, only reason I closed the account is because we are moving or I would still have a storage with them.
isis a | Overall ExperiencePhoto app for contract info did not work. Major time delay.
Craig H | First ImpressionsThe facility was great. The prices changing each year not a fan of.
Nicole R | Overall ExperienceLock was not inside storage, given the wrong access device, and access code did not work, and wasted my time and gas driving to facility and not being able to access the storage for all the above reasons.
Jose L | Online Move InGreat service, I just wish there were more options for extend trips if I need an extra day to move. Also, I resent being forced to have a uhaul rep check in my uhaul and charge me for it. That was shady. I spent significantly more money on this trip than any other uhaul trip I've taken. I probably won't do it again because of the price.
CAMERON M | First ImpressionsAll of the staff were exceptional. Tyler and Rhett helped me with my move and answered all my questions. Tyler went above and beyond assisting me with a special request I had.
Sean S | First ImpressionsThis U-Haul facility was nice and convenient. The people were friendly and the pricing wasn't too bad.
Erich K | Overall ExperienceAlarm went off 3 different times. Sirens disturbing.
John N | Online Move Inother than having my rental rate raised 3 times in the last 1 1/2 - 2 years I had my storage locker and the security system issues it was a convenient place to store my stuff.
William D | Overall ExperienceThough moving is never fun. Uhaul made it easier considering the circumstances. Thank you Uhaul for all your help.
Jonah N | Overall Experience**I hope I NEVER need to use U Haul again!!!!** My father passed away and i placed some large, heavy tools and art work in a second story unit right after he passed. My plan was to move these items to my home but i was offered a free month of rental so i took it. When i went to pick up my stuff from storage i discovered 2 things. First, the elevator was broken! Second, i was locked out w a non payment note on my unit - It was one week before the end of the month! I was moving other items and had rented a u haul truck and movers to help, but the elevator was broken. The stairs were at the other end of the bldg. the movers were going to charge an extra $200 to move my items down the stairs. I opted to wait for an elevator. I called a number of times during the next month to check on the elevator. It was broken for at least a month. I finally had to pay someone w a truck to help me move up and down the stairs. I called on monday to check on the elevator, still broken, so imagine my shock when i arrived with my paid helpers on Wednesday and the elevator was working. I had people with me to move who i had to pay since they were there. The Red Bluff staff were nice, and i believe that they were as frustrated as the customers w the elevator situation. however, I did not hear once “I am sorry” “i apologize, “how may we help you?” I did hear “it’s supposed to be fixed soon. “ How can a company the size of U Haul take that long to fix an elevator? Why was I not offered up front compensation? Your broken elevator cost me hundreds of dollars and tons of frustration. I got three phone calls and was locked out twice for non payment during a “free month” of storage. As a customer it is very obvious what the corporation of u haul considers important - money-certainly NOT customers or customer care!
linda u | Overall ExperienceThe staff members were very friendly and helpful. What a great crew!
Bruce M | Overall ExperienceLove the staff
Jolene B | Overall ExperienceElevator didn’t work. Made process more hard. I think staff was new and took long finding solutions
jesus L | First ImpressionsThe place is clean and well maintained and the staff is great. I got an upstairs unit because it has an elevator. Shortly after I moved some of my things in, the elevator broke. It has been a month or more and still broken. I am 66 years old and have had both knees replaced. I have a very hard time climbing stairs without carrying anything. Carrying boxes up the stairs and to the opposite corner of the building is near impossible.
JOLEEN P | First ImpressionsThe cleanest U-Haul facility I have ever seen!
Jenni G | Online Move InExpensive but good so far.
Lonnie S | First ImpressionsI recommend you to my son and daughter in law and they are now renting from you too.
Ramona B | Overall ExperienceI’m happy with the service provided.
Stephanie D | First ImpressionsWe had a climate controlled unit and the place was the cleanest storage facility I have ever been in. If I need another unit, I will definitely be back. The entire staff was very kind and supportive as well. Many thanks.
Steve T | Overall ExperienceVery good service
jerry h | First ImpressionsThe entire experience from start to finish was excellent!
Theresa S | Overall ExperienceThe gentleman that helped me when I returned the U Haul vehicle, and set up my initial storage provided amazing service. Thank you.
Beni G | Overall ExperienceThere were payment issues but were resolved okay by the red bluff cal location, but redding cal location were rude and sloppy
Richard H | Overall ExperienceI have been and many storage facilities over the last five years. I can honestly say your facility in Red Bluff California was the best I've seen. Thank you so much I enjoyed my experience and I would definitely choose U-Haul again for any of my storage need.
Susan F | Overall ExperienceI have recommended U-Haul Storage to several people. The staff was always nice, but the manager at the Red Bluff one was rude to his employee when I was present. I thought that was unprofessional. The employee was very professional and a sweet boy.
michelle l | Overall ExperienceRenting the unit online it doesn't tell you that the access code is not valid and that you have to physically check in and get a key card. The employee was not clear on which door I needed to use to enter the building. Just a little confusion with the unit alarm going off.
Ellen R | Online Move InThe assistant store manager was extremely welcoming and helpful. He was courteous, knowledgeable, and made me feel welcome in California after my one-way rental from Georgia. The facility is well maintained and all the staff was nice and professional. Thank you!!!!
MICHON L | First ImpressionsManager Rhett was very courteous and helpful.
Michael M | First ImpressionsSo far am loving the place
Ellie C | First ImpressionsIt was a cheap price but. They did not say at all or in paper work if u leave the rv spot with ur rv they will not give u any money back as a pro rate i left 3 weeks early and they kept all my money so that was horrible service
Daniel W | Overall ExperienceAwesome!
Drew T | First ImpressionsWhen we arrived our gate code didn't work something about it had to be reset and it would take 24 hours, any way the man that helped us was very nice and helpful. I wish that I got his name but I didn't , it was Sat, Nov 14th about 11 am hope you can figure out who he was he was very helpful Thanks David Smith
David S | Online Move InRhett was great. Very professional.
stephanie r | First ImpressionsThe online process was quick and easy. I went to move in and my access code was declined so I went to the office and was told they only use card access now. They were out of cards though. So I went up again to unload and there was no lock that was supposed to included. So went back to the office and had to get a lock. Had to listen to the alarm every time I opened it because I had no card. Annoying but overall I'm moved in and hopefully someday I can access it without having to go to the office and get permission to enter my unit..
Julie P | Online Move InGot the last ground floor unit. The young lady that helped me was very nice. Bought boxes on two different occasions and both times she offered and helped me load them. I’m a happy camper!
BEA D | First ImpressionsVery professional. Kind and very helpful. Each and every person there.
pamela g | Overall ExperienceThe staff was very helpful and friendly
Rona S | Online Move InI requested a smaller unit way over a month ago, I never received a phone call. I was moving stuff out and needed to downsize. Couldn't see paying the money for a 10 X 20. I just went ahead and moved everything out. I got tired of waiting. No one ever answers the phone you have to go down there and talk with someone. Very inconvenient.
debbie c | Overall ExperienceDid not use. But staff was great and the storage was good
Brenda L | Overall ExperienceWhenever I called, If anyone answered, I was always immediately put on hold. There were more than 10 times I was on hold for more than 10 mins. I found it extremely difficult to get through to anyone. Other than that it’s an ok Uhaul experience
THANA W | Overall ExperienceThe pavers that are installed between the parking spaces and the indoor facility make it very difficult to use the carts on. The items bounce and shift when each wheel goes over Each paver. While they look pretty they are not mover friendly. I would suggest not using them in future locations.
heather h | Overall ExperienceThank you!
CINDY R | Overall ExperienceRhett helped us and was friendly, very helpful and personable. The facility was extremely clean and smelled fresh. I recommend this facility to anyone. Great prices also.
bethany g | First Impressions1. The alarm system goes off every time I open the door to my storage unit. 2. The online reservation system said the lock would be inside the unit when I arrived. It was not. The staff at the desk seemed surprised that I expected the lock to be inside the unit. 3. The climate control system does not seem to work very well at this location (Red Bluff, CA). The thermometer inside the building indicated 85 degrees. 4. Other than these minor inconveniences, the facility is very clean, modern, and in a very convenient location. The online reservation system was easy to navigate and simple to complete. I like that this facility, in addition to storage units, has all the items one would need for packing, storing and moving. Very nice.
Tony O | Online Move InThanks
CINDY R | First ImpressionsFriendly staff! Really nice facility.
jim m | First ImpressionsThis location by far was the best storage unit experience I ever had.
ryan s | Overall ExperienceGreat overall move in experience. Thank you.
ashley l | First ImpressionsI am going to state that I was very disappointed to learn that I paid for my last full month ahead on TWO 10x10 storage units, and then cleaned them out just a few days past the beginning of my paid in full month. I was then told I do not get reimbursed for ANY of those 25 unused days on either unit. I was shocked. It doesn’t work that way in literally ANY other business I know of. Very disappointing aspect to an otherwise great experience storing my belongings there for 7 months. I felt I was a great customer and these firm stance was not very good customer service by any means. I was basically told I was stuck with it and flat out of luck on any discussion of how this is simply not fair or good business practices
Jason F | Overall ExperienceEverything went ok.
Mary C | First ImpressionsThe best
Ray j | First ImpressionsWould be 5 star except phone call answered in Phoenix and they didn't really know the facility
Kevin G | First ImpressionsBest U-Haul facility I have ever experienced.
WILLIAM T | First ImpressionsAlarms go off non stop! I feel sorry for the employees there having to listen to it all day. Other than that it’s a great place
shaun h | Overall ExperienceNice to have your belongings in a safe and secured facility. Big plus is it is temperature controlled
STEVEN M | Overall ExperienceThis is a great business organization.
Gary G | First ImpressionsThe check-in process was a bit confusing. The code to the gate didn't work at first, and no lock was provided as expected. With that said, all I had to do was ask, and the manager quickly provided what I needed.
Cassie A | Online Move InI would have rated it higher had the access terminal been in working order so that I didn’t set off the alarm when I accessed my storage. The on-site manager, on a the other hand, was a great resource.
micheal b | First ImpressionsThe customer service is very good.
THANA W | First ImpressionsWe found a nice covered spot to store our rv at a good price!
Patrick P | First ImpressionsQuit sending ur emails or else I'm reporting u to the bbb
Jason C | Overall ExperienceI went down to u-haul because I needed help with my wiring harness, I could not find the cars trailer harness plug so I thought I was going to have to get a custom job done for xxx.xx dollars. The assistant manager Eric? was so totally awesome. Went out to my car popped off the plastic panel per my auth, the one I didn't check of course and showed me the location. He was very nice and professional during the whole interaction and then sold me a 5x5 storage space. I used to be a supervisor/worker for a utility company and he is exactly the type of persons I would look for to hire on our team.
juston p | First Impressionsvery professional will recommend to everyone!
lynnette f | First ImpressionsThey need more temp controlled storage units in Chico. No turn over and not enough of them since camp fire
Amy T | First ImpressionsGM Rhett was well-versed in his knowledge of the company, he was personable, and know how to make a customer feel welcomed. The staff seemed to work well together,
Stacey W | First ImpressionsExcellent customer service and an excellent manager who runs the place the way it should be. I’m impressed.
christina m | First ImpressionsIt was clean
Catherine A | Overall ExperienceThe clerk/attendant was very helpful, had a positive attitude and quickly took care of my RV rental space paperwork. Kudos.
Robert K | First ImpressionsMy experience with this U-haul facility has been a positive one. Storage units were clean, easily accessible, dollies provided were helpful to move belongings and a nice added perk was donations area for things you no longer wanted but were of quality you could pass it on for free.
Melissa L | Overall ExperienceThis is not Aubry and I don't want my info attached to her name anymore
Aubry T | First ImpressionsAmazing Conditions. Paul was helpful at checkout, although I selected NO to Insurance at checkin (double checked my copy of contract), was told to pay insurance at checkout. Paul sorted it out.
davinder s | Overall ExperienceI was totally satisfied with the service in my storage
Jerry J | Overall ExperienceNothing but problems. Shed got broken into, not the staffs fault, BUT FAILURE TO NOTIFY me was. Then several times I was unable to access my shed for up to a week. And WAS NOT NOTIFIED IN ADVANCE that I could not access my shed. Twice this was a important time and both times ended up costing me a lot of wasted money. I moved my stuff into a different storage facility.
juleen n | Overall ExperienceSo clean! Even smelled nice! Air conditioned units are great too. Or climate control units. Its awesome. Best storage unit I've ever used so far.
Heather J | First ImpressionsVery nice, secure storage units that are reasonably priced. The online rental was a breeze. Most of all, the staff really goes above and beyond for their customers. Extremely accommodating & very fast to come up with alternative solutions to serve individual needs. I'd rented a too small of unit for my items, and Rhett was awesome! He quickly set me up in a larger unit. 😊
Christa P | Online Move InGeneral Managers Customer Service Sucks. Has no idea how to treat people whom have dealt with hardships or how to treat or talk to women in general.
Alyssa M | Overall ExperienceAlways kind
Alma D | Overall ExperienceVery helpful and courteous and polite Accommodating to our needs and assisting my son getting the storage in order thank you
mary s | First ImpressionsYour storage rate are outrageously high for what you have to offer
Crystol S | Overall ExperienceIn December I Wrote a check and a month or so later a payment goes through with a note saying checked destroyed no check and I never received an email about it. In January I made a payment for 38.74 which email said I owed I paid that and In February I get an email saying I m late on a 49.95 payment for January +a 10.00 late fee .staff was not friendly and has to wait for a while till someone came in the office to help you.
karen r | Overall ExperienceMy storage was perfect for what I had. All employees were very nice at the Red Bluff U haul. Thank you 🤗
Lisa L | Overall ExperienceFirst storage unit was too small and staff were courteous and quickly switched me to a larger unit and I was able to unload my items and be on my way
Angelica M | First ImpressionsI was ok with the Storage units them selfs. But Uhaul needs to find away to guarantee a customer gets what they reserve. From the beginning of our renting a van in Sacramento and then to get to Redding only being told there was no sheds available then sent to Redbluff told there wasn’t a hug one but we could have two free which was oas ok but. Your reservation service needs to be more honest with there customers. Thanku Redbluff for the use of your storages
Laurie P | Overall ExperienceThe only problem we had is that when we made a reservation with U Hual in Ogden Utah, for a truck, we were supposed to get a 30 day free storage unit in Chico where we moving to. But when we arrived the store units at U hula in Chico were not available and we had to unload and store our truck load of furniture and household goods in Red Bluff. This caused us extra mileage and therefore extra expense. Not Red Bluff's fault. But irritating that the original reservation did not work as planned.
Daniel C | Overall ExperienceRhett the manager went above and beyond to help me make my move to Washington happen after running into a few snags. I highly recommend this storage facility.
Doug M | Overall ExperienceThank you. Every bit of contact I had was favorable.
Linda S | Overall ExperienceVery friendly
Celina W | First ImpressionsI never used the unit
TAHNEE R | Overall ExperienceI had moved with u-haul last year. It was awesome that you offered a month's free rent with the storage.
Lisa L | First ImpressionsThis staff at this facility is pleasant and courteous. However, when I was told “You’re good to go” after they hooked up the U-Haul trailer to my tow vehicle, I was wrong to assume the lights were connected as well!
cathy h | Overall ExperienceThank you
Nathan C | Overall ExperienceGreat facility, clean and air condition
STEVEN M | First ImpressionsHelpful polite staff and facility is very clean Impressive to other storage locations
Leslie G | First ImpressionsI like most of what comes with my new storage however i think that one thing would make it even better and I would give u-haul a 5vstar rating if they changed the access hours to 24 hours, we already have cards to disable alarms for our units why cant we access them whenever we want to having that feature whats the point in having that when employees are already there watching the place! And many times i have needed something from storage after hours or have to work dayshift and cant do anything i need to do in my unit because its closed
Amber b | First ImpressionsCard reader nerver worked so the alarm always went off. Difficulty closing storage due to long lines and unable to do it through the app. Customer service couldn't close it so. I waited for 2 days for someone to call me back.
Kari S | Overall ExperienceMirella was very helpful & patient while helping me to set up a reservation by phone.
michael W | First ImpressionsClean, well maintained, secure, best in Red Bluff
mike g | Overall ExperienceYou keep sending some guys receipt to my email. I am not a customer.
Michael M | First Impressionsvery easy, friendly staff, very clean & their rates are great
Patti G | First Impressionsgentleman doing paperwork made it a wonderful experience
Debbie S | First ImpressionsThe only problem was there alarm system was not working but the employees were very helpful and professional.
James p | First ImpressionsLong waistline, not enough staff. Technical issues with cards
Jackie M | First ImpressionsExcellent customer service; I had a billing issue and they went above and beyond to fix. Very friendly people.
JAMES R | Overall Experienceabove average . . maybe even excellent. Depends on how service goes it may become excellent. Friendly, helpful, knowledgeable . . . that's how i like my experiences to go
Jorge A | First ImpressionsStaff was friendly and helpful when you could find a staff member to actually help you. Units are way overpriced. My 10x20 was 199.95 per month. Just down the street my new 10x20 is only $95 per mo
Nathan D | Overall ExperienceWe had a horrible experience with uhaul on the phone. Experienced being led astray and misled. Totally taken advantage of and had to drive 30 minutes bc of it. Red Bluff saved your reputation
John S | Overall ExperienceAfter a terrible and fraudulent experience on the phone. Being taken advantage of and misled, I was about to report uhaul. Darren (hope I got his name right) was amazing in Red Bluff and saved the day
John S | First ImpressionsThank you, Red Bluff, for attentive service with no hassles.
Robert P | Overall ExperienceNo comment
Glenn W | Overall ExperienceOverall excellent facility and service.
gary f | Overall ExperienceRebecca and her staff are amazing. very helpful and courteous. I have told lots of my friends how great the U-Haul store is in Red Bluff. Great experience and you have my continued business. thank you
Malcolm M | Overall ExperienceIndoor storage facility was great for the price. I never once worried about my items being stored there
Dusti B | Overall ExperienceThe staff was very helpful and friendly
James S | Overall ExperienceI find this store very helpful, great courteous staff, and always very clean. Definitely a great representative of the U-HAUL corporation. I will recommend this store for moving and storage needs.
Malcolm M | First ImpressionsI was pleased to have a convenient clean and safe facility to store my belongings. Very satisfied. Thank you, Cindy Brown
cindy b | Overall ExperienceImpressive
Denise b | First ImpressionsWell maintained facility. Staff was very good to work with. I will return for future services.
Jerry w | Overall ExperienceGM Rebecca Browser was the complete package: Give the lady a raise!
Marcey O | First ImpressionsThank you for all your help.
David K | Overall ExperienceThe staff at this facility were the absolute best we have ever experienced. The facilty is always clean and still looks brand new! That manager & staff ROCK!! I will highly recommend this facility!
Shelly Z | Overall ExperienceEasy peasy!
Rosalia C | Overall ExperienceWould highly recommend the Red Bluff U Haul. Rebecca Brower was very helpful. All the employees were very friendly. Made my moving experience easier. Thank you
Lurline P | Overall ExperienceHassle free and clean units.
Jeff d | Overall ExperienceGreat manager we went to different high schools together.
Scott M | First ImpressionsLove the security system!
Lauren L | First ImpressionsVery clean facility. Rebecca and Erica are excellent and helpful!
Derek R | Overall ExperienceRebecca was great.
Larry F | Overall ExperienceThe place was always clean, the staff were always nice and helpful and always open when I needed it.
Heather L | Overall Experiencemy only problem was with Judith when I called to reserve a storage locker. She has no clue how much space a 26ft Uhaul truck needs. She wanted to rent me the smallest unit.
john b | First ImpressionsI'm so glad that uhaul moving men were able to help me. Without their skills, I would not have been able to get my job done. Thank you U-Haul crew!
peggy h | First ImpressionsThank you.
Andrea W | First ImpressionsThank you for making our move very easy. Both places were very nice and helpful.
David R | First Impressionsgreat customer service.
Magaly H | First ImpressionsHaving spent more time at this unit,I found it one of the best .
Eliza J | Overall ExperienceThanks for having available a 5 X 5 X 8 storage unit!
Jerry T | Overall ExperienceR to hsu I see bue
Johnny G | First ImpressionsOn the staff question, the people that worked directly with me are great but there was one gentleman who worked there that was inappropriate in his phone conversation to another uhaul facility.
Albert E | Overall ExperienceThis is NOT Robert Bair. He did ID theft using my cell phone number and email address. I'm his ex girlfriend! I reported this to red bluff police department.
Robert B | First ImpressionsThe young lady who helped us was patient and t thorough. She had our unit ready and quickly did our check out. We were happy to see how clean the unit and the facility was. Nice job!!!!
Delores P | First ImpressionsThe store manager was super helpful and extremely professional. I will recommend this location. I am in Real Estate and deal with people moving everyday.
CARLLA W | First ImpressionsThank you for great customer service!
Jerry T | First ImpressionsI would do business with them time and time again. Lovely people, great location, great help and a very clean facility.
Mary B | Overall ExperienceBianca was awesome. I was told I would have to come back to the facility in person to close my account and she helped me get it done verbally.
Suzanne M | Overall ExperienceRebecca was absolutely awesome. She works hard and is so very friendly. I strongly recommend this U-Haul location and I will be a returning customer when I need a U-Haul vehicle or off-site storage.
Ronald M | Overall ExperienceBest storage facility we ever used! Thank you for all your help and kindness to the Campfire survivors.
Christina W | Overall ExperienceOur experience did not start out good., so we started a complaint with cooperate. We were contacted by Chris Watson who went to great lengths to correct the situation. Thank you very much Chris!
Reagan R | Overall ExperienceThe staff was very excellent
melissa h | First ImpressionsHad a great experience as always at the RB U-Haul facility. Rebecca is very friendly and always goes above and beyond to make sure everything goes smoothly and does it in a timely manor. Thank you.
Shelly F | Overall ExperienceDry nice Well trained respectful employees
Micheal A | Overall ExperienceEveryone who works at this U-Haul in Red Bluff were so helpful. They went out of their way to accommodate! Great customer service!
KATHERINE B | First ImpressionsGood rates, very clean facility, and always super customer service!
Nicola L | Overall ExperiencePleased how clean the place was and how pleasant Rebecca the staff member helped checking us in.
Douglas H | First ImpressionsThe manager of that u haul was awesome and helped out so much!!
Jeremy H | First ImpressionsGreat experience from the Manager to the line staff. Best business in the north state!
Kim L | Overall ExperienceThe customer service was above And beyond. The lady was incredibly helpful, and kind. My husband and I left discussing what great service we had, and how nice the units are. Way to go uhaul!
Joshua H | ReservationExcellent service from check-in, assistance, and drop-off personnel.
Gregg E | ReservationMost excellent experience. Excellent staffing Great location Great carts to haul your stuff Outstanding building more like a hotel for your stuff... LOVELY
tracy g | Overall ExperienceYou guys are helpful and customer service is great. Very friendly staff.
EDRICK P | Overall ExperienceI decided not to use the storage, but experience was great. The facility is very clean and nice, the staff was very helpful.
Serhii K | ReservationThe facility is well designed, solidly built, clean, safe, and has a good staff. But since I get paid on the first, I did have an issue paying hefty fees for being ‘over 30 days late’ on long months.
Eric K | Overall ExperienceSetting up the reservation was easy online and the process in-store once I got there was easy as well. Super secure place with staff willing to help and don't seem "bothered" with it. Great place.
Justin M | ReservationRyan Nesles is a awesome worker there in Red Bluff he the best worker I’ve see in a long time he goes way be on helping you in this business and I would give this man a raise plus he was only one here
keith k | Overall ExperienceIt has taken countless phone calls, multiple credit card disputes, repeated emails and much more of my time than it ever should have for UHaul to correct their mistake. Never again will we use UHaul.
Sara S | Overall ExperienceUnfortunately the unit I reserved was unavailable and I was told that a new employee had made a mistake in making my reservation. There were only smaller units available and not other offer was made.
Brianna C | ReservationThis is the best Uhaul facility I have ever been to! Friendly and helpful staff and first class service! I would give six stars out of five if I could!!!
Michael F | Overall ExperienceGood experience!
Anne H | Overall ExperienceIt meant so much to me to have a small storage unit ready just in case in case I wasn’t allowed back into my home yet.
Tammie J | ReservationStaff was very helpful and met all my needs with pickup and return of a U-Box.
Ray U | Overall Experience