Customer Reviews for U-Haul Moving & Storage of Red Bluff

1,883 reviews

2950 Main St   Red Bluff, CA 96080

(530) 366-3143

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(530) 366-3143

2950 Main St
Red Bluff, CA 96080

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I couldn't log in so maybe making they easier to fix. I sat on the phone for like 5 minutes.

javier V. 
Rating:
2.0

After returning & waiting for our ride to pick us up, we saw Several customers coming in looking for propane refills or information but no personnel at counters. Person in office & seemed to be busy, but lack of staff. Seems to be a ongoing issue just like my pick up experience. Oh, drop off personnel outside was very Pleasant and courteous

Rusty C. 
Rating:
5.0

Customer did not leave a comment.

jooshua D. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

General comment to U-Haul - It would be better to receive a truck with a full tank of gas and then return it with a full tank of gas. I found it difficult to determine just where 5/8 of a tank happens to be with the gas gauge analog arrow. I thought I had reached a bit more than what I started with but ended up getting charged for 2 more gallons by U-Haul. Returning it full is EASY.

Donald L. 
Rating:
5.0

Make sure that your trucks throttle pedal and brake pedal aren't excessively sensitive, or springy.

Ken J. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

The clerk was a bit rude

cynthia L. 
Rating:
5.0

Inspect the left turn signal,

Christopher E. 
Rating:
5.0

This location looked very inviting. Very clean and lots of trucks and equipment. This looks to be a main hub for U-Haul. I had to do after hours drop off due to them closing 5 minutes prior to my arrival. This was not an issue since I had the app. I hope this location takes better care too their trucks then the last one did.

Stevey O. 
Rating:
5.0

I have moved a lot. Probably more than 20 times. Not just myself, but many family members. This location has been by FAR the best. The people are the best and it is always a great experience. Thank you!

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Drop off was absolutely as easy as it gets. Thank you Joseph S.

Patrick Y. 
Rating:
3.0

Manager at red bluff was rude first thing in the morning, I was patient and let customers go before me though I had reservation for 7am , Manager brought his kid to work and had rude personal comments towards me. Manager is a dork, geeky and greeted me with rudeness

ZACH H. 
Rating:
5.0

Customer did not leave a comment.

Arnold J. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
4.0

Easy drop off. Was transitioning vehicle from uhaul trailer to my own left previously in red bluff. After loading my vehicle on my personal trailer one young staff noticed low air and promptly filled it up and got me a valve cover. The attention outside his responsibility and offfer to help was appreciated. Great service.

Howard B. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Josh was very friendly and helpful. Thank you Josh.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

PETER G. 
Rating:
5.0

Customer did not leave a comment.

Joffre R. 
Rating:
5.0

I rented a car dolly. It was in excellent shape. The technician showed me how to set it up and explained how everything worked. I was very satisfied with the process and would rent there again.

Antonio C. 
Rating:
5.0

Customer service was great. They made my moving needs easy to deal with. Thank you guys. Will definitely be back again if I am need of any services.

Erik W. 
Rating:
3.0

There was only one blot holding the car in the trailer. And the tire valve was leaking slowly on the truck.

Lucie G. 
Rating:
1.0

Uhaul has been charging me for things I didn't do, and or fuel charges when I fueled the vehicle back before turning it in. I will not be using uhaul ever again!

Jacoby S. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Please sweep out the inside of the trailer after a customer returns it. Ours had a lot of dirt and gravel in it.

George S. 
Rating:
3.0

They did not have the address where you can see it and they did not answer the phone they said it was 24 hr service. They said u have to use your phone to have proof you left uhall but my phone died. Luckily I wrote a note explaining so the guy helped me the next day.

Tina C. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Jill M. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Very good service

jerry h.  |  First Impressions 
Rating:
5.0

They were top notch.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

VANESSA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn S. 
Rating:
1.0

This location has tried to overcharge for damage that was already on the truck, and the manager is very rude. No one contacted me when they supposedly found damage, they just applied and tried to charge my card. He has continued to try and charge my card. I have put fraud on them and I am filing a complaint with their corp office as I type this. I never damaged the truck and I am really pissed that they would do this. I believe it was because I told the guy that was checking us out, I didnt want their insurance. He kept forcing it on us and I refused and told him to stop. Now all of a sudden, and as many times as I rented uhaul and never had insurance, IM GOING TO HAVE DAMAGE CHARGES ON ME? Not going to happen. This location is a joke. Especially the manager.

Jacoby S. 
Rating:
4.0

Customer did not leave a comment.

Gena J. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

Customer did not leave a comment.

Ashley E. 
Rating:
5.0

The entire experience from start to finish was excellent!

Theresa S.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me when I returned the U Haul vehicle, and set up my initial storage provided amazing service. Thank you.

Beni G.  |  Overall Experience 
Rating:
5.0

Excellent Customer Service ! Thank you, Jim

Jim M. 
Rating:
5.0

Customer did not leave a comment.

claudette M. 
Rating:
5.0

truck was not swept out

Mina S. 
Rating:
4.0

There were payment issues but were resolved okay by the red bluff cal location, but redding cal location were rude and sloppy

Richard H.  |  Overall Experience 
Rating:
5.0

Good service and responsive agents Thanks

Fred W. 
Rating:
3.0

The ramp provided on the 26 foot fruck was very short, making it very steep.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

ISAAC M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

I have been and many storage facilities over the last five years. I can honestly say your facility in Red Bluff California was the best I've seen. Thank you so much I enjoyed my experience and I would definitely choose U-Haul again for any of my storage need.

Susan F.  |  Overall Experience 
Rating:
2.0

Woman at customer service sucked. Charged me for insurance even though I declined twice. Truck did not have fuel level indicated on contract. Cigarette ashes in cab. Damage to sides of van not recorded and would not helpe inspect truck and record existing damage. Just told me to take pictures. Did not advise me that nowadays you have to use the U-Haul app to do everything. Did not have the trailer dollies I reserved. Whole checkout took almost an hour and still recorded that I had to have truck back by noon on return day even though I didn't take possession until 1pm. Very unhelpful

doug K. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
2.0

The entire experience was more smooth than I expected

Kristina Q. 
Rating:
5.0

Excellent customer service.

Christopher C. 
Rating:
5.0

The mobile app did not work and was frustrating. I suggest you allow customers to connect to a local WiFi in the yard to speed using the app.

Michael M. 
Rating:
5.0

I have recommended U-Haul Storage to several people. The staff was always nice, but the manager at the Red Bluff one was rude to his employee when I was present. I thought that was unprofessional. The employee was very professional and a sweet boy.

michelle l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claude S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Great location, top notch staff, and great equipment.

David P. 
Rating:
5.0

Keep up the good work guys!!!

Herlindo H. 
Rating:
4.0

Renting the unit online it doesn't tell you that the access code is not valid and that you have to physically check in and get a key card. The employee was not clear on which door I needed to use to enter the building. Just a little confusion with the unit alarm going off.

Ellen R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

stacey p.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SIMON M. 
Rating:
2.0

Charged way to much

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Gilbert F. 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
5.0

The assistant store manager was extremely welcoming and helpful. He was courteous, knowledgeable, and made me feel welcome in California after my one-way rental from Georgia. The facility is well maintained and all the staff was nice and professional. Thank you!!!!

MICHON L.  |  First Impressions 
Rating:
5.0

Manager Rhett was very courteous and helpful.

Michael M.  |  First Impressions 
Rating:
4.0

Double check over all maintenance of truck and double check to make sure the lock is off in the back of the truck.

Chrissy H. 
Rating:
4.0

Customer did not leave a comment.

MELISSA J. 
Rating:
3.0

The first 2 people I spoke to on the phone said one reservation but scheduled the opposite. The last lady I spoke with did her best to fix it and covered my mileage because of the mistake. When I arrived to pick up my truck, they had given it to someone else even though I reserved it. They told me it had half a tank of gas, it didn't. When I asked them to fill it, the girl angel refused to do it and said I need to argue it with support and hope they accept it.

Kyle G. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

luis a.  |  First Impressions 
Rating:
5.0

Excellent customer service at both pick up and drop off

Bradley I. 
Rating:
3.0

Customer did not leave a comment.

SERENA A. 
Rating:
5.0

Easy check in and easy check out. I love the app feature to dispute prior damage to the truck to eliminate accidental charges

gabriel R. 
Rating:
3.0

Customer did not leave a comment.

Julio R. 
Rating:
5.0

Customer did not leave a comment.

Trysten R. 
Rating:
5.0

The tie down ratchets were so rusted that they didn't want to move. We had a horrible time getting the car tied down because of this. Also there is a very sharp piece of metal that it cut the tire of the car we were towing. Not happy at all. I will be calling to complain because this is not ok.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

They were fast curtious and had what we needed. They refunded all of my fuel. Was very pleasant experience.

Chrystal W. 
Rating:
5.0

I really appreciate the hospitality that I received at this location, they helped me with all and extra things that were needed. They went above and beyond customer satisfaction. Thank you Tyler, Joshua and the store manager

Ronda R. 
Rating:
5.0

Customer did not leave a comment.

morris B. 
Rating:
5.0

Very good service

Sandra H. 
Rating:
5.0

Everyone was nice, polite, and very customer service driven.

KATHRYN D. 
Rating:
5.0

Honestly I have gotten so many u hauls within the last couple years and everytime it's a simple and non expensive way to move. Thankful for the uhaul workers for helping me get the best services:)

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

ASHA M.  |  First Impressions 
Rating:
4.0

I can't recall the employees name who helped me but he certainly went above and beyond to install the proper equipment so I could take the trailer I rented. Upon entering the store there were no employees inside or at the registers. I waited for approximately 10 minutes before anyone came into the store and began to assist me.

Joshua N. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
5.0

Easy final check off

Richard B. 
Rating:
4.0

Customer did not leave a comment.

amy O. 
Rating:
4.0

Customer did not leave a comment.

NATASHA G. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY R.  |  First Impressions 
Rating:
5.0

So far am loving the place

Ellie C.  |  First Impressions 
Rating:
5.0

Double check if the right dolly was put in the truck other than that perfect and all the employees were all good

Bonnie S. 
Rating:
5.0

Very helpful

Kathleen D. 
Rating:
5.0

Appreciated the great truck which was selected for a 2.5K drive

Kenneth W. 
Rating:
2.0

It was a cheap price but. They did not say at all or in paper work if u leave the rv spot with ur rv they will not give u any money back as a pro rate i left 3 weeks early and they kept all my money so that was horrible service

Daniel W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lucinda B.  |  First Impressions 
Rating:
4.0

Check in and check out personnel were efficient, personable, and helpful.

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

Michelle P.  |  First Impressions 
Rating:
5.0

Awesome!

Drew T.  |  First Impressions 
Rating:
5.0

This is one of the best u-haul locations I have ever used. I will continue to use this location as much as possible.

Chad A. 
Rating:
5.0

Customer did not leave a comment.

Stormi B. 
Rating:
4.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

A wonderful team that are assertive and knowledgeable, at Red Bluff location.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Sue H.  |  Overall Experience 
Rating:
5.0

When we arrived our gate code didn't work something about it had to be reset and it would take 24 hours, any way the man that helped us was very nice and helpful. I wish that I got his name but I didn't , it was Sat, Nov 14th about 11 am hope you can figure out who he was he was very helpful Thanks David Smith

David S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Freeman M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oziel V.  |  First Impressions 
Rating:
5.0

Rhett was great. Very professional.

stephanie r.  |  First Impressions 
Rating:
2.0

The online process was quick and easy. I went to move in and my access code was declined so I went to the office and was told they only use card access now. They were out of cards though. So I went up again to unload and there was no lock that was supposed to included. So went back to the office and had to get a lock. Had to listen to the alarm every time I opened it because I had no card. Annoying but overall I'm moved in and hopefully someday I can access it without having to go to the office and get permission to enter my unit..

Julie P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tiarra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOCELYN C.  |  Overall Experience 
Rating:
5.0

Got the last ground floor unit. The young lady that helped me was very nice. Bought boxes on two different occasions and both times she offered and helped me load them. I’m a happy camper!

BEA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pauline P.  |  Overall Experience 
Rating:
5.0

Very professional. Kind and very helpful. Each and every person there.

pamela g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOCELYN C.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly

Rona S.  |  Online Move In 
Rating:
4.0

I requested a smaller unit way over a month ago, I never received a phone call. I was moving stuff out and needed to downsize. Couldn't see paying the money for a 10 X 20. I just went ahead and moved everything out. I got tired of waiting. No one ever answers the phone you have to go down there and talk with someone. Very inconvenient.

debbie c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
5.0

Did not use. But staff was great and the storage was good

Brenda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott R.  |  Overall Experience 
Rating:
3.0

Whenever I called, If anyone answered, I was always immediately put on hold. There were more than 10 times I was on hold for more than 10 mins. I found it extremely difficult to get through to anyone. Other than that it’s an ok Uhaul experience

THANA W.  |  Overall Experience 
Rating:
4.0

The pavers that are installed between the parking spaces and the indoor facility make it very difficult to use the carts on. The items bounce and shift when each wheel goes over Each paver. While they look pretty they are not mover friendly. I would suggest not using them in future locations.

heather h.  |  Overall Experience 
Rating:
5.0

Thank you!

CINDY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy L.  |  Overall Experience 
Rating:
5.0

Rhett helped us and was friendly, very helpful and personable. The facility was extremely clean and smelled fresh. I recommend this facility to anyone. Great prices also.

bethany g.  |  First Impressions 
Rating:
4.0

1. The alarm system goes off every time I open the door to my storage unit. 2. The online reservation system said the lock would be inside the unit when I arrived. It was not. The staff at the desk seemed surprised that I expected the lock to be inside the unit. 3. The climate control system does not seem to work very well at this location (Red Bluff, CA). The thermometer inside the building indicated 85 degrees. 4. Other than these minor inconveniences, the facility is very clean, modern, and in a very convenient location. The online reservation system was easy to navigate and simple to complete. I like that this facility, in addition to storage units, has all the items one would need for packing, storing and moving. Very nice.

Tony O.  |  Online Move In 
Rating:
5.0

Thanks

CINDY R.  |  First Impressions 
Rating:
5.0

Friendly staff! Really nice facility.

jim m.  |  First Impressions 
Rating:
5.0

This location by far was the best storage unit experience I ever had.

ryan sunrise wellness center c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda C.  |  First Impressions 
Rating:
5.0

Great overall move in experience. Thank you.

ashley l.  |  First Impressions 
Rating:
4.0

I am going to state that I was very disappointed to learn that I paid for my last full month ahead on TWO 10x10 storage units, and then cleaned them out just a few days past the beginning of my paid in full month. I was then told I do not get reimbursed for ANY of those 25 unused days on either unit. I was shocked. It doesn’t work that way in literally ANY other business I know of. Very disappointing aspect to an otherwise great experience storing my belongings there for 7 months. I felt I was a great customer and these firm stance was not very good customer service by any means. I was basically told I was stuck with it and flat out of luck on any discussion of how this is simply not fair or good business practices

Jason F.  |  Overall Experience 
Rating:
5.0

Everything went ok.

Mary C.  |  First Impressions 
Rating:
5.0

The best

Ray j.  |  First Impressions 
Rating:
4.0

Would be 5 star except phone call answered in Phoenix and they didn't really know the facility

Kevin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CESAR E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aileen h.  |  Overall Experience 
Rating:
5.0

Best U-Haul facility I have ever experienced.

WILLIAM T.  |  First Impressions 
Rating:
4.0

Alarms go off non stop! I feel sorry for the employees there having to listen to it all day. Other than that it’s a great place

shaun h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerard G.  |  Overall Experience 
Rating:
5.0

Nice to have your belongings in a safe and secured facility. Big plus is it is temperature controlled

STEVEN M.  |  Overall Experience 
Rating:
5.0

This is a great business organization.

Gary G.  |  First Impressions 
Rating:
5.0

The check-in process was a bit confusing. The code to the gate didn't work at first, and no lock was provided as expected. With that said, all I had to do was ask, and the manager quickly provided what I needed.

Cassie A.  |  Online Move In 
Rating:
4.0

I would have rated it higher had the access terminal been in working order so that I didn’t set off the alarm when I accessed my storage. The on-site manager, on a the other hand, was a great resource.

micheal b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael G.  |  Online Move In 
Rating:
5.0

The customer service is very good.

THANA W.  |  First Impressions 
Rating:
5.0

We found a nice covered spot to store our rv at a good price!

Patrick P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOLENE L.  |  Overall Experience 
Rating:
1.0

Quit sending ur emails or else I'm reporting u to the bbb

Jason C.  |  Overall Experience 
Rating:
5.0

I went down to u-haul because I needed help with my wiring harness, I could not find the cars trailer harness plug so I thought I was going to have to get a custom job done for xxx.xx dollars. The assistant manager Eric? was so totally awesome. Went out to my car popped off the plastic panel per my auth, the one I didn't check of course and showed me the location. He was very nice and professional during the whole interaction and then sold me a 5x5 storage space. I used to be a supervisor/worker for a utility company and he is exactly the type of persons I would look for to hire on our team.

juston p.  |  First Impressions 
Rating:
5.0

very professional will recommend to everyone!

lynnette f.  |  First Impressions 
Rating:
4.0

They need more temp controlled storage units in Chico. No turn over and not enough of them since camp fire

amy t.  |  First Impressions 
Rating:
5.0

GM Rhett was well-versed in his knowledge of the company, he was personable, and know how to make a customer feel welcomed. The staff seemed to work well together,

Stacey W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer p.  |  Overall Experience 
Rating:
5.0

Excellent customer service and an excellent manager who runs the place the way it should be. I’m impressed.

christina m.  |  First Impressions 
Rating:
5.0

It was clean

Catherine A.  |  Overall Experience 
Rating:
5.0

The clerk/attendant was very helpful, had a positive attitude and quickly took care of my RV rental space paperwork. Kudos.

Robert K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

My experience with this U-haul facility has been a positive one. Storage units were clean, easily accessible, dollies provided were helpful to move belongings and a nice added perk was donations area for things you no longer wanted but were of quality you could pass it on for free.

Melissa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candy W.  |  First Impressions 
Rating:
3.0

This is not Aubry and I don't want my info attached to her name anymore

Aubry T.  |  First Impressions 
Rating:
5.0

Amazing Conditions. Paul was helpful at checkout, although I selected NO to Insurance at checkin (double checked my copy of contract), was told to pay insurance at checkout. Paul sorted it out.

davinder s.  |  Overall Experience 
Rating:
5.0

I was totally satisfied with the service in my storage

Jerry J.  |  Overall Experience 
Rating:
1.0

Nothing but problems. Shed got broken into, not the staffs fault, BUT FAILURE TO NOTIFY me was. Then several times I was unable to access my shed for up to a week. And WAS NOT NOTIFIED IN ADVANCE that I could not access my shed. Twice this was a important time and both times ended up costing me a lot of wasted money. I moved my stuff into a different storage facility.

juleen n.  |  Overall Experience 
Rating:
5.0

So clean! Even smelled nice! Air conditioned units are great too. Or climate control units. Its awesome. Best storage unit I've ever used so far.

Heather J.  |  First Impressions 
Rating:
5.0

Very nice, secure storage units that are reasonably priced. The online rental was a breeze. Most of all, the staff really goes above and beyond for their customers. Extremely accommodating & very fast to come up with alternative solutions to serve individual needs. I'd rented a too small of unit for my items, and Rhett was awesome! He quickly set me up in a larger unit. 😊

Christa P.  |  Online Move In 
Rating:
2.0

General Managers Customer Service Sucks. Has no idea how to treat people whom have dealt with hardships or how to treat or talk to women in general.

Alyssa M.  |  Overall Experience 
Rating:
5.0

Always kind

Alma D.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous and polite Accommodating to our needs and assisting my son getting the storage in order thank you

mary s.  |  First Impressions 
Rating:
3.0

Your storage rate are outrageously high for what you have to offer

Thomas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Ann P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA J.  |  Overall Experience 
Rating:
2.0

In December I Wrote a check and a month or so later a payment goes through with a note saying checked destroyed no check and I never received an email about it. In January I made a payment for 38.74 which email said I owed I paid that and In February I get an email saying I m late on a 49.95 payment for January +a 10.00 late fee .staff was not friendly and has to wait for a while till someone came in the office to help you.

karen r.  |  Overall Experience 
Rating:
5.0

My storage was perfect for what I had. All employees were very nice at the Red Bluff U haul. Thank you 🤗

Lisa L.  |  Overall Experience 
Rating:
5.0

First storage unit was too small and staff were courteous and quickly switched me to a larger unit and I was able to unload my items and be on my way

Angelica M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rose P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jill L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

juergen t.  |  First Impressions 
Rating:
5.0

I was ok with the Storage units them selfs. But Uhaul needs to find away to guarantee a customer gets what they reserve. From the beginning of our renting a van in Sacramento and then to get to Redding only being told there was no sheds available then sent to Redbluff told there wasn’t a hug one but we could have two free which was oas ok but. Your reservation service needs to be more honest with there customers. Thanku Redbluff for the use of your storages

Laurie P.  |  Overall Experience 
Rating:
5.0

The only problem we had is that when we made a reservation with U Hual in Ogden Utah, for a truck, we were supposed to get a 30 day free storage unit in Chico where we moving to. But when we arrived the store units at U hula in Chico were not available and we had to unload and store our truck load of furniture and household goods in Red Bluff. This caused us extra mileage and therefore extra expense. Not Red Bluff's fault. But irritating that the original reservation did not work as planned.

Daniel C.  |  Overall Experience 
Rating:
5.0

Rhett the manager went above and beyond to help me make my move to Washington happen after running into a few snags. I highly recommend this storage facility.

Doug M.  |  Overall Experience 
Rating:
5.0

Thank you. Every bit of contact I had was favorable.

Linda S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doug M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

Very friendly

Celina W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald B.  |  First Impressions 
Rating:
3.0

I never used the unit

Tahnee R.  |  Overall Experience 
Rating:
4.0

I had moved with u-haul last year. It was awesome that you offered a month's free rent with the storage.

Lisa L.  |  First Impressions 
Rating:
4.0

This staff at this facility is pleasant and courteous. However, when I was told “You’re good to go” after they hooked up the U-Haul trailer to my tow vehicle, I was wrong to assume the lights were connected as well!

cathy h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bruce m.  |  Overall Experience 
Rating:
5.0

Thank you

Nathan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEKYLAH T.  |  First Impressions 
Rating:
5.0

Great facility, clean and air condition

STEVEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie S.  |  Overall Experience 
Rating:
5.0

Helpful polite staff and facility is very clean Impressive to other storage locations

Leslie G.  |  First Impressions 
Rating:
4.0

I like most of what comes with my new storage however i think that one thing would make it even better and I would give u-haul a 5vstar rating if they changed the access hours to 24 hours, we already have cards to disable alarms for our units why cant we access them whenever we want to having that feature whats the point in having that when employees are already there watching the place! And many times i have needed something from storage after hours or have to work dayshift and cant do anything i need to do in my unit because its closed

Amber b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA F.  |  First Impressions 
Rating:
3.0

Card reader nerver worked so the alarm always went off. Difficulty closing storage due to long lines and unable to do it through the app. Customer service couldn't close it so. I waited for 2 days for someone to call me back.

Kari S.  |  Overall Experience 
Rating:
4.0

Mirella was very helpful & patient while helping me to set up a reservation by phone.

michael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy H.  |  First Impressions 
Rating:
5.0

Clean, well maintained, secure, best in Red Bluff

mike g.  |  Overall Experience 
Rating:
1.0

You keep sending some guys receipt to my email. I am not a customer.

Michael M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erica F.  |  Overall Experience 
Rating:
5.0

very easy, friendly staff, very clean & their rates are great

Patti G.  |  First Impressions 
Rating:
5.0

gentleman doing paperwork made it a wonderful experience

Debbie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHY L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary alice m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim M.  |  Overall Experience 
Rating:
5.0

The only problem was there alarm system was not working but the employees were very helpful and professional.

James p.  |  First Impressions 
Rating:
3.0

Long waistline, not enough staff. Technical issues with cards

Jackie M.  |  First Impressions 
Rating:
5.0

Excellent customer service; I had a billing issue and they went above and beyond to fix. Very friendly people.

JAMES R.  |  Overall Experience 
Rating:
4.0

above average . . maybe even excellent. Depends on how service goes it may become excellent. Friendly, helpful, knowledgeable . . . that's how i like my experiences to go

Jorge A.  |  First Impressions 
Rating:
3.0

Staff was friendly and helpful when you could find a staff member to actually help you. Units are way overpriced. My 10x20 was 199.95 per month. Just down the street my new 10x20 is only $95 per mo

Nathan D.  |  Overall Experience 
Rating:
5.0

We had a horrible experience with uhaul on the phone. Experienced being led astray and misled. Totally taken advantage of and had to drive 30 minutes bc of it. Red Bluff saved your reputation

John S.  |  Overall Experience 
Rating:
5.0

After a terrible and fraudulent experience on the phone. Being taken advantage of and misled, I was about to report uhaul. Darren (hope I got his name right) was amazing in Red Bluff and saved the day

John S.  |  First Impressions 
Rating:
5.0

Thank you, Red Bluff, for attentive service with no hassles.

Robert P.  |  Overall Experience 
Rating:
5.0

No comment

Glenn W.  |  Overall Experience 
Rating:
5.0

Overall excellent facility and service.

gary f.  |  Overall Experience 
Rating:
5.0

Rebecca and her staff are amazing. very helpful and courteous. I have told lots of my friends how great the U-Haul store is in Red Bluff. Great experience and you have my continued business. thank you

Malcolm M.  |  Overall Experience 
Rating:
5.0

Indoor storage facility was great for the price. I never once worried about my items being stored there

Dusti B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly

James S.  |  Overall Experience 
Rating:
5.0

I find this store very helpful, great courteous staff, and always very clean. Definitely a great representative of the U-HAUL corporation. I will recommend this store for moving and storage needs.

Malcolm M.  |  First Impressions 
Rating:
5.0

I was pleased to have a convenient clean and safe facility to store my belongings. Very satisfied. Thank you, Cindy Brown

cindy b.  |  Overall Experience 
Rating:
5.0

Impressive

Denise b.  |  First Impressions 
Rating:
5.0

Well maintained facility. Staff was very good to work with. I will return for future services.

Jerry w.  |  Overall Experience 
Rating:
5.0

GM Rebecca Browser was the complete package: Give the lady a raise!

Marcey O.  |  First Impressions 
Rating:
5.0

Thank you for all your help.

David K.  |  Overall Experience 
Rating:
5.0

The staff at this facility were the absolute best we have ever experienced. The facilty is always clean and still looks brand new! That manager & staff ROCK!! I will highly recommend this facility!

Shelly Z.  |  Overall Experience 
Rating:
4.0

Easy peasy!

Rosalia C.  |  Overall Experience 
Rating:
5.0

Would highly recommend the Red Bluff U Haul. Rebecca Brower was very helpful. All the employees were very friendly. Made my moving experience easier. Thank you

Lurline P.  |  Overall Experience 
Rating:
5.0

Hassle free and clean units.

Jeff d.  |  Overall Experience 
Rating:
5.0

Great manager we went to different high schools together.

Scott M.  |  First Impressions 
Rating:
5.0

Love the security system!

Lauren L.  |  First Impressions 
Rating:
5.0

Very clean facility. Rebecca and Erica are excellent and helpful!

Derek R.  |  Overall Experience 
Rating:
5.0

Rebecca was great.

Larry F.  |  Overall Experience 
Rating:
5.0

The place was always clean, the staff were always nice and helpful and always open when I needed it.

Heather L.  |  Overall Experience 
Rating:
4.0

my only problem was with Judith when I called to reserve a storage locker. She has no clue how much space a 26ft Uhaul truck needs. She wanted to rent me the smallest unit.

john b.  |  First Impressions 
Rating:
4.0

I'm so glad that uhaul moving men were able to help me. Without their skills, I would not have been able to get my job done. Thank you U-Haul crew!

peggy h.  |  First Impressions 
Rating:
5.0

Thank you.

Andrea W.  |  First Impressions 
Rating:
5.0

Thank you for making our move very easy. Both places were very nice and helpful.

David R.  |  First Impressions 
Rating:
5.0

great customer service.

Magaly H.  |  First Impressions 
Rating:
4.0

Having spent more time at this unit,I found it one of the best .

Eliza J.  |  Overall Experience 
Rating:
5.0

Thanks for having available a 5 X 5 X 8 storage unit!

Jerry T.  |  Overall Experience 
Rating:
1.0

R to hsu I see bue

Johnny G.  |  First Impressions 
Rating:
4.0

On the staff question, the people that worked directly with me are great but there was one gentleman who worked there that was inappropriate in his phone conversation to another uhaul facility.

Albert E.  |  Overall Experience 
Rating:
1.0

This is NOT Robert Bair. He did ID theft using my cell phone number and email address. I'm his ex girlfriend! I reported this to red bluff police department.

Robert B.  |  First Impressions 
Rating:
5.0

The young lady who helped us was patient and t thorough. She had our unit ready and quickly did our check out. We were happy to see how clean the unit and the facility was. Nice job!!!!

Delores P.  |  First Impressions 
Rating:
5.0

The store manager was super helpful and extremely professional. I will recommend this location. I am in Real Estate and deal with people moving everyday.

CARLLA W.  |  First Impressions 
Rating:
5.0

Thank you for great customer service!

Jerry T.  |  First Impressions 
Rating:
5.0

I would do business with them time and time again. Lovely people, great location, great help and a very clean facility.

Mary B.  |  Overall Experience 
Rating:
5.0

Bianca was awesome. I was told I would have to come back to the facility in person to close my account and she helped me get it done verbally.

Suzanne M.  |  Overall Experience 
Rating:
5.0

Rebecca was absolutely awesome. She works hard and is so very friendly. I strongly recommend this U-Haul location and I will be a returning customer when I need a U-Haul vehicle or off-site storage.

Ronald M.  |  Overall Experience 
Rating:
5.0

Best storage facility we ever used! Thank you for all your help and kindness to the Campfire survivors.

Christina W.  |  Overall Experience 
Rating:
5.0

Our experience did not start out good., so we started a complaint with cooperate. We were contacted by Chris Watson who went to great lengths to correct the situation. Thank you very much Chris!

Reagan R.  |  Overall Experience 
Rating:
1.0

The staff was very excellent

melissa h.  |  First Impressions 
Rating:
5.0

Had a great experience as always at the RB U-Haul facility. Rebecca is very friendly and always goes above and beyond to make sure everything goes smoothly and does it in a timely manor. Thank you.

Shelly F.  |  Overall Experience 
Rating:
5.0

Dry nice Well trained respectful employees

Micheal A.  |  Overall Experience 
Rating:
5.0

Everyone who works at this U-Haul in Red Bluff were so helpful. They went out of their way to accommodate! Great customer service!

KATHERINE B.  |  First Impressions 
Rating:
5.0

Good rates, very clean facility, and always super customer service!

Nicola L.  |  Overall Experience 
Rating:
5.0

Pleased how clean the place was and how pleasant Rebecca the staff member helped checking us in.

Douglas H.  |  First Impressions 
Rating:
5.0

The manager of that u haul was awesome and helped out so much!!

Jeremy H.  |  First Impressions 
Rating:
5.0

Great experience from the Manager to the line staff. Best business in the north state!

Kim L.  |  Overall Experience 
Rating:
4.0

The customer service was above And beyond. The lady was incredibly helpful, and kind. My husband and I left discussing what great service we had, and how nice the units are. Way to go uhaul!

Joshua H.  |  Reservation 
Rating:
5.0

Excellent service from check-in, assistance, and drop-off personnel.

Gregg E.  |  Reservation 
Rating:
5.0

Most excellent experience. Excellent staffing Great location Great carts to haul your stuff Outstanding building more like a hotel for your stuff... LOVELY

tracy g.  |  Overall Experience 
Rating:
4.0

You guys are helpful and customer service is great. Very friendly staff.

EDRICK P.  |  Overall Experience 
Rating:
5.0

I decided not to use the storage, but experience was great. The facility is very clean and nice, the staff was very helpful.

Serhii K.  |  Reservation 
Rating:
4.0

The facility is well designed, solidly built, clean, safe, and has a good staff. But since I get paid on the first, I did have an issue paying hefty fees for being ‘over 30 days late’ on long months.

Eric K.  |  Overall Experience 
Rating:
5.0

Setting up the reservation was easy online and the process in-store once I got there was easy as well. Super secure place with staff willing to help and don't seem "bothered" with it. Great place.

Justin M.  |  Reservation 
Rating:
5.0

Ryan Nesles is a awesome worker there in Red Bluff he the best worker I’ve see in a long time he goes way be on helping you in this business and I would give this man a raise plus he was only one here

keith k.  |  Overall Experience 
Rating:
1.0

It has taken countless phone calls, multiple credit card disputes, repeated emails and much more of my time than it ever should have for UHaul to correct their mistake. Never again will we use UHaul.

Sara S.  |  Overall Experience 
Rating:
3.0

Unfortunately the unit I reserved was unavailable and I was told that a new employee had made a mistake in making my reservation. There were only smaller units available and not other offer was made.

Brianna C.  |  Reservation 
Rating:
5.0

This is the best Uhaul facility I have ever been to! Friendly and helpful staff and first class service! I would give six stars out of five if I could!!!

Michael F.  |  Overall Experience 
Rating:
5.0

Good experience!

Anne H.  |  Overall Experience 
Rating:
5.0

It meant so much to me to have a small storage unit ready just in case in case I wasn’t allowed back into my home yet.

Tammie J.  |  Reservation 
Rating:
5.0

Staff was very helpful and met all my needs with pickup and return of a U-Box.

Ray U.  |  Overall Experience 
No reviews have been submitted for this location.

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