Customer did not leave a comment.Candy W. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Red Bluff
Red Bluff, CA 96080
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing you guys do a great jobLouis P.
Customer did not leave a comment.Alonzo T.
This is not Aubry and I don't want my info attached to her name anymoreAubry T. | First Impressions
Customer did not leave a comment.Dorothea C.
Good people here!!Gregory M.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Jose V.
Amazing Conditions. Paul was helpful at checkout, although I selected NO to Insurance at checkin (double checked my copy of contract), was told to pay insurance at checkout. Paul sorted it out.davinder s. | Overall Experience
Customer did not leave a comment.DONNA H.
Customer did not leave a comment.Christopher M.
This place is huge compared to other locations. Very clean and organizedDONALD F.
Best of the best!!!!VICKI J.
I was totally satisfied with the service in my storageJerry J. | Overall Experience
I was satisfied no bad comment you guys did a great job thank youJerry J.
Have nicer helpful staff for starters and retrain this whole storeRebeca V.
Customer did not leave a comment.David S.
Customer did not leave a comment.Lora A.
Customer did not leave a comment.Heather G.
Nothing but problems. Shed got broken into, not the staffs fault, BUT FAILURE TO NOTIFY me was. Then several times I was unable to access my shed for up to a week. And WAS NOT NOTIFIED IN ADVANCE that I could not access my shed. Twice this was a important time and both times ended up costing me a lot of wasted money. I moved my stuff into a different storage facility.juleen n. | Overall Experience
Customer did not leave a comment.Angela F.
Customer did not leave a comment.Joseph F.
Easy drop offGary B.
Customer did not leave a comment.Frederic M.
Customer did not leave a comment.MARTIN M.
Customer did not leave a comment.Violet C.
There was minor trash left behind in the truck cab, rolled out from under the driver's seat. In these uncertain times, the trash shouldn't have been there. Was reassuring to see the staff wearing masks, they were cordial and the check-in and out process was easy. A little more attention to cleaning the cab, but overall a good experience and I would rent from them again.Hal T.
So clean! Even smelled nice! Air conditioned units are great too. Or climate control units. Its awesome. Best storage unit I've ever used so far.Heather J. | First Impressions
The only issue i had was trying to phone later to make sure my return had been recorded properly.John B.
So your employee Greg in red bluff told us we couldn't park by the trailer we rented so we asked where should we park he yelled at us fuck you and continued to pace around angry while we told the employee josh what there employee said and josh gave us his name so when we came back to return the trailer it was Greg that approached us like we wanted a aggressive employee touching our propertyAmanda O.
the price was the only issue. Anything that could be done to control cost would be good. The other thing was the telephone, it took over 20 minutes to get anyone to answer the phone so that needs improvement.David G.
Very nice, secure storage units that are reasonably priced. The online rental was a breeze. Most of all, the staff really goes above and beyond for their customers. Extremely accommodating & very fast to come up with alternative solutions to serve individual needs. I'd rented a too small of unit for my items, and Rhett was awesome! He quickly set me up in a larger unit. 😊Christa P. | Online Move In
Have someone near the costumer service desk at all times so people don't have to wait or go looking for someone to help the costumers!!Alma D.
General Managers Customer Service Sucks. Has no idea how to treat people whom have dealt with hardships or how to treat or talk to women in general.Alyssa M. | Overall Experience
Always kindAlma D. | Overall Experience
Red Bluff staff are fantastic!David P.
Customer did not leave a comment.Steve D.
Customer did not leave a comment.MICHAEL S.
The guy that helped me was great. Everything else about the experience sucked. I should not have to drive 380 miles out of the way to get a overpriced trailer. Uhaul guaranteed my trailer reservation, yet fell through when the time came for me to pick it up, and I had to change my move date.Uhaul it a price gouging company, that I will never recommend to a friend or ANYONE!Jon A.
Customer did not leave a comment.Catherine C.
My entire experience with Uhaul was great with the exception of one issue. My total rental cost was just shy of $700. However, when I returned the truck (a day early), I was charged an extra $40 for extra mileage. This was a surprise to me and, in my opinion, a poor way to do business. After a rather large rental purchase, you surprisingly added more? Seems a bit greedy to me.Paul M.
Customer did not leave a comment.PAUL R.
Very helpful and courteous and polite Accommodating to our needs and assisting my son getting the storage in order thank youmary s. | First Impressions
Who could have it better than this.Jerry S.
Customer did not leave a comment.Mireya Z.
Your storage rate are outrageously high for what you have to offerThomas C. | Overall Experience
They change my locationMargarito R.
Customer did not leave a comment.Adrian I.
Customer did not leave a comment.Lisa Ann P. | First Impressions
Customer did not leave a comment.Deryl N.
Customer did not leave a comment.James S.
Customer did not leave a comment.wesley Z.
Customer did not leave a comment.CASSANDRA J. | Overall Experience
Customer did not leave a comment.BRANDY T.
Customer did not leave a comment.BRIAN S.
In December I Wrote a check and a month or so later a payment goes through with a note saying checked destroyed no check and I never received an email about it. In January I made a payment for 38.74 which email said I owed I paid that and In February I get an email saying I m late on a 49.95 payment for January +a 10.00 late fee .staff was not friendly and has to wait for a while till someone came in the office to help you.karen r. | Overall Experience
Customer did not leave a comment.cathrine T.
Customer did not leave a comment.Jeremy A.
Customer did not leave a comment.Wendy L.
My storage was perfect for what I had. All employees were very nice at the Red Bluff U haul. Thank you 🤗Lisa L. | Overall Experience
First storage unit was too small and staff were courteous and quickly switched me to a larger unit and I was able to unload my items and be on my wayAngelica M. | First Impressions
Customer did not leave a comment.Rose P. | Online Move In
The help was timely and everyone was great will do business again.Beverly K.
Quick n easyJEREMY H.
Customer did not leave a comment.Jehad A.
Customer did not leave a comment.Jill L. | Overall Experience
Customer did not leave a comment.Nicole S.
Total nightmare in dealing with UHaul to locate a trailer. Our reservation was not honored and we had to find an alternative. We finally did, it the trailer was bigger than we needed and double the cost. It wasn't a one way - which we needed - so not only did we have to pay a lot more, we had to cut our trip short to return the trailer. Your reservation process - that relies on people keeping their â€œreturnâ€ commitment, sucks!Paul K.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Kyle P.
Customer did not leave a comment.Debra M. | First Impressions
Customer did not leave a comment.juergen t. | First Impressions
Customer did not leave a comment.Edward E.
Customer did not leave a comment.Drew T.
Customer did not leave a comment.Thomas G.
Drop off was only easy because I saw a staff member who told me to drop off keys in the box. I never found the bar code to scan.Deseray T.
I was ok with the Storage units them selfs. But Uhaul needs to find away to guarantee a customer gets what they reserve. From the beginning of our renting a van in Sacramento and then to get to Redding only being told there was no sheds available then sent to Redbluff told there wasn’t a hug one but we could have two free which was oas ok but. Your reservation service needs to be more honest with there customers. Thanku Redbluff for the use of your storagesLaurie P. | Overall Experience
Eric did an awesome job! Very pleasant experience. Thanks.Luke D.
Customer did not leave a comment.THOMAS G.
The only problem we had is that when we made a reservation with U Hual in Ogden Utah, for a truck, we were supposed to get a 30 day free storage unit in Chico where we moving to. But when we arrived the store units at U hula in Chico were not available and we had to unload and store our truck load of furniture and household goods in Red Bluff. This caused us extra mileage and therefore extra expense. Not Red Bluff's fault. But irritating that the original reservation did not work as planned.Daniel C. | Overall Experience
I was doing the contactless pickup by my mobile device. I zoom ended up having to go inside because the keys were moot in the pick up box. When I had asked the unpleasant employees I was first told, well iclosed last night and you were picking it up when we were open. Then when I asked what's the point of doing the mobile contactless pick up the employee just says...oh ya. And three unpleasant employee hours back to doing whatever he was working on. No sorry or anything. Then as I was leaving the counter the next customer vibes up needing propane. The Dane unpleasant employee tells the customer that it would be 10-15 minutes before he could help him. (But there was angry employee working)Bryan K.
My reservation time was not honored. I didn't get my vehicle until 1.5 hours past the reservation time. By the time I loaded my vehicle and arrived at my destination, it was closed - it had closed 3 minutes before I arrived. The entire trip, fees and gas were a complete waste.Heather G.
Rhett the manager went above and beyond to help me make my move to Washington happen after running into a few snags. I highly recommend this storage facility.Doug M. | Overall Experience
Customer did not leave a comment.Salvador B.
Keep the good customer serviceJose R.
Not over charge customers. Be more organizedJuan G.
The vehicle was inoperably safely. No one drove it befkre i remted it to see if it was mechanically operational. No one in the UHaul Org has made this right with me. The whole experience was an exhausting waste of time.Bengt R.
Thank you. Every bit of contact I had was favorable.Linda S. | Overall Experience
Customer did not leave a comment.Nikita P.
Customer did not leave a comment.Susan S.
When I arrived the entrance was not marked and did not have lights, once i was in the building it took me an hour to get the truck at which time I was told to go get my truck and that it was around back. I walked around back where I had to pull out my phone because there were no lights. I was not shown my truck by any employees and had to inspect it by phone light. The next day I received numerous calls from the uhaul location because they did not properly setup my rental contract. whenever I called back I was routed to customer service and not the actual store location, and whenever I asked I was tld I could not be transferred to the branch. customer service said that my contract was not opened up. I called into customer service numerous times, each time having to wait 20+ minutes to speak with a representative. When I dropped off my truck the contract was still not opened, but the next day I saw I was charged on the card I provided to the branch location, and to the card I used to make the reservation. when I called about the double charge I was told i was not charged. I just received another email showing that I was charged an additional $95 dollars without explanationKarl T.
Customer did not leave a comment.Doug M. | First Impressions
Customer did not leave a comment.William D. | First Impressions
Customer did not leave a comment.Heather C.
Awesome. Great service.Patricia N.
Very friendlyCelina W. | First Impressions
Customer did not leave a comment.Lloyd W.
Customer did not leave a comment.Dorothy C. | Overall Experience
you mean it can get better than this? Super excellent customer service. Very Very pleased. Hats off to guys.vince P.
Customer did not leave a comment.Serhii K.
Please charge & bill only for the time from pickup to return. I had to challenge the bill before u haul employee would correct bill to reflect actual time I had possession of your property.CHARLES P.
I've never had an experience like what we experienced. The vehicle soon after we picked it up put on the tire indicator light saying low tire. So we pulled over saw it was low filled it up and tried to make it home. A three hour tour turned into an 8 hour tour because you're insurance that we paid for gave us a window of an hour and a half for the roadside service to come and help us didn't bring a tire with a rim because he found out that the stem on the tire was messed up. So no we are not happy thank youMark W.
Easy to reserve on line. Pick was fast and easyEdward D.
Customer did not leave a comment.susan T.
was a little busy .. had to wait a little bit to turn in ..Timothy A.
Great customer service, techs are courteous and helpful.Alex M.
The customer service needs improvement. I was not charged properly the first time and had to complete two transactions. We were shown to the tow dolly, but then left standing in the parking lot while the employee walked away. I had to ask where I was to get my rental truck. He pointed to a row of trucks and indicated mine was on the left and turned around and walked away.Rishaye B.
Customer did not leave a comment.Rodger C.
Customer did not leave a comment.Julio M. | First Impressions
Customer did not leave a comment.LAUNA O.
The cab of the truck reeked of marijuana and in the box bed of the truck I found dirt and leaf remnants of marijuana. Also, the manager of the location allotted me 60 extra miles on my contract that was not applied to my final bill and the charge for the little tiny hand truck should have been $10.00 not $21.00!Amy C.
I just want to say in a trying and stressful time that the staff at this location have been more than kind and accommodating to my situation. They made and extreme stressful few weeks a little easier by not only their kindness but their help as well. I want to give special comment on Darren who helped me from Truck rental, to storage rental, to transferring storage units a smooth transition all the way. I also want to give special comment about Eric who helped me as well a few weeks ago.. again he made a difficult situation better. I can't speak highly enough about the friendliness of all the staff I encountered in my comings and goings. Thank you.Melissa L.
Windshield was not cleaned and truck reeked of marijuana. I called and complained. I was told they would swap trucks but mine was already loaded with furniture. When i returned it two days later still smelling the person at uhaul said, "it's that time of year." That's unacceptable. The truck should have been cleaned better or put out of commission untill it didn't reek. Also there was no one in main office when i picked up truck and it took forever for someone to come in to help us. They are friendly there but not too professional.Lucinda B.
Customer did not leave a comment.Donald B. | First Impressions
Customer did not leave a comment.David V.
I never used the unitTahnee R. | Overall Experience
Customer did not leave a comment.Theodore S.
Rental and return went smooth and quicklyPaul H.
Customer did not leave a comment.Marvin F.
Customer did not leave a comment.Julia L.
The staff was rude and we were an hour late dropping off the equipment and they charged me for an entire extra day. I've used U-Haul many times and have never met such un-accommodation. Will be avoiding U-Haul in Lithuania if this is the policy.Samuel D.
I wish I could have contacted location directly.Ronald E.
Customer did not leave a comment.Charity K.
Customer did not leave a comment.Jason A.
Customer did not leave a comment.John W.
I have rented so many vehicles over the past 4 months. The team at this location is phenomenal? They the manager needs to know about that! So does every member of their team. Casey Pearce.Casey P.
I had moved with u-haul last year. It was awesome that you offered a month's free rent with the storage.Lisa L. | First Impressions
Customer did not leave a comment.Marie P.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Randall H.
Customer did not leave a comment.LAMAE P.
This staff at this facility is pleasant and courteous. However, when I was told “You’re good to go” after they hooked up the U-Haul trailer to my tow vehicle, I was wrong to assume the lights were connected as well!cathy h. | Overall Experience
Customer did not leave a comment.bruce m. | Overall Experience
Thank youNathan C. | Overall Experience
Customer did not leave a comment.MEKYLAH T. | First Impressions
Great facility, clean and air conditionSTEVEN M. | First Impressions
Customer did not leave a comment.Debbie S. | Overall Experience
Helpful polite staff and facility is very clean Impressive to other storage locationsLeslie G. | First Impressions
I like most of what comes with my new storage however i think that one thing would make it even better and I would give u-haul a 5vstar rating if they changed the access hours to 24 hours, we already have cards to disable alarms for our units why cant we access them whenever we want to having that feature whats the point in having that when employees are already there watching the place! And many times i have needed something from storage after hours or have to work dayshift and cant do anything i need to do in my unit because its closedAmber S. | First Impressions
Customer did not leave a comment.JESSICA F. | First Impressions
Card reader nerver worked so the alarm always went off. Difficulty closing storage due to long lines and unable to do it through the app. Customer service couldn't close it so. I waited for 2 days for someone to call me back.Kari S. | Overall Experience
Mirella was very helpful & patient while helping me to set up a reservation by phone.michael W. | First Impressions
Customer did not leave a comment.Amy H. | First Impressions
Clean, well maintained, secure, best in Red Bluffmike g. | Overall Experience
You keep sending some guys receipt to my email. I am not a customer.Michael M. | First Impressions
Customer did not leave a comment.Erica F. | Overall Experience
very easy, friendly staff, very clean & their rates are greatPatti G. | First Impressions
gentleman doing paperwork made it a wonderful experienceDebbie S. | First Impressions
Customer did not leave a comment.Katie M. | First Impressions
Customer did not leave a comment.KATHY L. | Overall Experience
Customer did not leave a comment.Erica F. | First Impressions
Customer did not leave a comment.Janet A. | Overall Experience
Customer did not leave a comment.KATHY L. | First Impressions
Customer did not leave a comment.BENJAMIN H. | First Impressions
Customer did not leave a comment.mary alice m. | First Impressions
Customer did not leave a comment.Kim M. | Overall Experience
The only problem was there alarm system was not working but the employees were very helpful and professional.James p. | First Impressions
Long waistline, not enough staff. Technical issues with cardsJackie M. | First Impressions
Excellent customer service; I had a billing issue and they went above and beyond to fix. Very friendly people.JAMES R. | Overall Experience
above average . . maybe even excellent. Depends on how service goes it may become excellent. Friendly, helpful, knowledgeable . . . that's how i like my experiences to goJorge A. | First Impressions
Staff was friendly and helpful when you could find a staff member to actually help you. Units are way overpriced. My 10x20 was 199.95 per month. Just down the street my new 10x20 is only $95 per moNathan D. | Overall Experience
We had a horrible experience with uhaul on the phone. Experienced being led astray and misled. Totally taken advantage of and had to drive 30 minutes bc of it. Red Bluff saved your reputationJohn S. | Overall Experience
After a terrible and fraudulent experience on the phone. Being taken advantage of and misled, I was about to report uhaul. Darren (hope I got his name right) was amazing in Red Bluff and saved the dayJohn S. | First Impressions
Thank you, Red Bluff, for attentive service with no hassles.Robert P. | Overall Experience
No commentGlenn W. | Overall Experience
Overall excellent facility and service.gary f. | Overall Experience
Rebecca and her staff are amazing. very helpful and courteous. I have told lots of my friends how great the U-Haul store is in Red Bluff. Great experience and you have my continued business. thank youMalcolm M. | Overall Experience
Indoor storage facility was great for the price. I never once worried about my items being stored thereDusti B. | Overall Experience
The staff was very helpful and friendlyJames S. | Overall Experience
I find this store very helpful, great courteous staff, and always very clean. Definitely a great representative of the U-HAUL corporation. I will recommend this store for moving and storage needs.Malcolm M. | First Impressions
I was pleased to have a convenient clean and safe facility to store my belongings. Very satisfied. Thank you, Cindy Browncindy b. | Overall Experience
ImpressiveDenise b. | First Impressions
Well maintained facility. Staff was very good to work with. I will return for future services.Jerry w. | Overall Experience
GM Rebecca Browser was the complete package: Give the lady a raise!Marcey O. | First Impressions
Thank you for all your help.David K. | Overall Experience
The staff at this facility were the absolute best we have ever experienced. The facilty is always clean and still looks brand new! That manager & staff ROCK!! I will highly recommend this facility!Shelly Z. | Overall Experience
Easy peasy!Rosalia C. | Overall Experience
Would highly recommend the Red Bluff U Haul. Rebecca Brower was very helpful. All the employees were very friendly. Made my moving experience easier. Thank youLurline P. | Overall Experience
Hassle free and clean units.Jeff d. | Overall Experience
Great manager we went to different high schools together.Scott M. | First Impressions
Love the security system!Lauren L. | First Impressions
Very clean facility. Rebecca and Erica are excellent and helpful!Derek R. | Overall Experience
Rebecca was great.Larry F. | Overall Experience
The place was always clean, the staff were always nice and helpful and always open when I needed it.Heather L. | Overall Experience
my only problem was with Judith when I called to reserve a storage locker. She has no clue how much space a 26ft Uhaul truck needs. She wanted to rent me the smallest unit.john b. | First Impressions
I'm so glad that uhaul moving men were able to help me. Without their skills, I would not have been able to get my job done. Thank you U-Haul crew!peggy h. | First Impressions
Thank you.Andrea W. | First Impressions
Thank you for making our move very easy. Both places were very nice and helpful.David R. | First Impressions
great customer service.Magaly H. | First Impressions
Having spent more time at this unit,I found it one of the best .Eliza J. | Overall Experience
Thanks for having available a 5 X 5 X 8 storage unit!Jerry T. | Overall Experience
R to hsu I see bueJohnny G. | First Impressions
On the staff question, the people that worked directly with me are great but there was one gentleman who worked there that was inappropriate in his phone conversation to another uhaul facility.Albert E. | Overall Experience
This is NOT Robert Bair. He did ID theft using my cell phone number and email address. I'm his ex girlfriend! I reported this to red bluff police department.Robert B. | First Impressions
The young lady who helped us was patient and t thorough. She had our unit ready and quickly did our check out. We were happy to see how clean the unit and the facility was. Nice job!!!!Delores P. | First Impressions
The store manager was super helpful and extremely professional. I will recommend this location. I am in Real Estate and deal with people moving everyday.CARLLA W. | First Impressions
Thank you for great customer service!Jerry T. | First Impressions
I would do business with them time and time again. Lovely people, great location, great help and a very clean facility.Mary B. | Overall Experience
Bianca was awesome. I was told I would have to come back to the facility in person to close my account and she helped me get it done verbally.Suzanne M. | Overall Experience
Rebecca was absolutely awesome. She works hard and is so very friendly. I strongly recommend this U-Haul location and I will be a returning customer when I need a U-Haul vehicle or off-site storage.Ronald M. | Overall Experience
Best storage facility we ever used! Thank you for all your help and kindness to the Campfire survivors.Christina W. | Overall Experience
Our experience did not start out good., so we started a complaint with cooperate. We were contacted by Chris Watson who went to great lengths to correct the situation. Thank you very much Chris!Reagan R. | Overall Experience
The staff was very excellentmelissa h. | First Impressions
Had a great experience as always at the RB U-Haul facility. Rebecca is very friendly and always goes above and beyond to make sure everything goes smoothly and does it in a timely manor. Thank you.Shelly F. | Overall Experience
Dry nice Well trained respectful employeesMicheal A. | Overall Experience
Everyone who works at this U-Haul in Red Bluff were so helpful. They went out of their way to accommodate! Great customer service!KATHERINE B. | First Impressions
Good rates, very clean facility, and always super customer service!Nicola L. | Overall Experience
Pleased how clean the place was and how pleasant Rebecca the staff member helped checking us in.Douglas H. | First Impressions
The manager of that u haul was awesome and helped out so much!!Jeremy H. | First Impressions
Great experience from the Manager to the line staff. Best business in the north state!Kim L. | Overall Experience
The customer service was above And beyond. The lady was incredibly helpful, and kind. My husband and I left discussing what great service we had, and how nice the units are. Way to go uhaul!Joshua H. | Reservation
Excellent service from check-in, assistance, and drop-off personnel.Gregg E. | Reservation
Most excellent experience. Excellent staffing Great location Great carts to haul your stuff Outstanding building more like a hotel for your stuff... LOVELYtracy g. | Overall Experience
You guys are helpful and customer service is great. Very friendly staff.EDRICK P. | Overall Experience
I decided not to use the storage, but experience was great. The facility is very clean and nice, the staff was very helpful.Serhii K. | Reservation
The facility is well designed, solidly built, clean, safe, and has a good staff. But since I get paid on the first, I did have an issue paying hefty fees for being ‘over 30 days late’ on long months.Eric K. | Overall Experience
Setting up the reservation was easy online and the process in-store once I got there was easy as well. Super secure place with staff willing to help and don't seem "bothered" with it. Great place.Justin M. | Reservation
Ryan Nesles is a awesome worker there in Red Bluff he the best worker I’ve see in a long time he goes way be on helping you in this business and I would give this man a raise plus he was only one herekeith k. | Overall Experience
It has taken countless phone calls, multiple credit card disputes, repeated emails and much more of my time than it ever should have for UHaul to correct their mistake. Never again will we use UHaul.Sara S. | Overall Experience
Unfortunately the unit I reserved was unavailable and I was told that a new employee had made a mistake in making my reservation. There were only smaller units available and not other offer was made.Brianna C. | Reservation
This is the best Uhaul facility I have ever been to! Friendly and helpful staff and first class service! I would give six stars out of five if I could!!!Michael F. | Overall Experience
Good experience!Anne H. | Overall Experience
It meant so much to me to have a small storage unit ready just in case in case I wasn’t allowed back into my home yet.Tammie J. | Reservation
Staff was very helpful and met all my needs with pickup and return of a U-Box.Ray U. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!