Customer Reviews for U-Haul Moving & Storage of Redding

Rating:

1.0

Had a reservation they rented to someone else they said there boss likes the money and corporate makes the the reservation and they don't know what happens at there locations so they sent us to cottonwood which was closed and we went to red bluff for a smaller trailer to bad the don't care about there customers

Rating:

4.0

Sometimes understaffed. Large parking lot makes it easy to maneuver.

Rating:

5.0

Another smooth experience at Uhaul!

Rating:

5.0

I rent several times a year and the people are always friendly and helpful.

Rating:

5.0

Knowledgeable and helpful to me in loading my low profile car.

Rating:

5.0

Your milage cost is too damn high.

Rating:

5.0

Awesome staff, service, assistance, and equipment. Thanks!!!

Rating:

5.0

The gentleman that helped me at the pick up location was excellent. He went above and beyond and was knowledgeable (first time someone was knowledgeable in my experience). He was respectful and competent. There was another gentleman in the store when we first came in (on crutches) who was also helpful and professional. I'm very impressed

Rating:

2.0

A/c in the truck did not work.

Rating:

5.0

Nothing really

Rating:

5.0

My experience was great. The customer service rep was very knowledgeable, helpful and kind.

Rating:

5.0

The reservation representative were terrible. The call me on the day I was paying movers 85.00 buggy me about where and when I was brings the truck back in 2 days telling me I had to bring it back to there location and it cost me another 35.00 in gas . Then they called me the next day all while I was moving and was rude and said I had to drop off at there location got me so upset my blood pressure went up very high!! All before my truck was even due back. I took it back 1 day early . This was the worse part of moving dealing with them. The last girl was very rude and needs a lesson in customer service!!

Rating:

1.0

2 female senior citizens had to move a 2 bdrm, house without a utility dolly because they never supplied the one i paid for. The truck was sticky and old food on the floor. The sent me to a place that was closed to return the truck. It was unpleasant to say the least.

Rating:

5.0

Trump Won 2020 in a landslide Patriot for America. 🙏🏼🙏🏽🇺🇸💞

Rating:

5.0

Uhaul allowed me to reserve a self pickup for this exact location and they do not do self pick up. It was very inconsiderate and inconveinent. Get your act together.

Rating:

5.0

very helpful. pleasure to deal with. They took time to get the hook-up correct satisfied me. Over all never expected this good service from a rental firm George

Rating:

4.0

None

Rating:

5.0

Air conditioner worked great

Rating:

5.0

Very helpful. Efficient. I only rent from this location

Rating:

1.0

I was charged for two days instead of one, even though I returned the truck on time. Also, the online site you use to return the vehicle didn't work, it would not send me the text or email to confirm. Will use a different rental company next time.

Rating:

5.0

The workers here were ALL incredible!! They helped me from start to finish with superior customer service! I had several issues that were my fault and the fixed it for me with kindness. I'm a senior and visited the store 4 times. THEY WERE GREAT!!! Diane

Rating:

5.0

This site has improved immensely since I rented here before. Then (2006) I felt mistreated and cheated. Now (2022) I received prompt service, the people were efficient and I rented just what I wanted for a reasonable price.

Rating:

3.0

When I returned my rental there was one man at the counter and 11…….11 people in line . Ridiculous.

Rating:

4.0

More of a discount for seiving the truck into Redding rather than dropping off in Weaverville.

Rating:

5.0

Nothing. The young lady that helped us is an exceptionally gifted person representing your Cypress Avenue, Redding, California store. Don't let her go ever!

Rating:

2.0

Had to wait 25 minutes while customer service staff talked trash about customers outside. The staff who was complaining ignored me for ten minutes while I listened to him bitch before I went in the store despite being at the "wait here to be checked out" area. Then I waited another 15 minutes for help to check out. I will not be using uhaul for any future moves at this location.

Rating:

1.0

The trailer was in terrible shape upon receipt. The running lights were inoperable, as the wiring harness had been poorly repaired and the solderless connectors had come loose. The draw bar nuts were loose, causing the trailer to sway unsafely down the road. When I contacted U-Haul for roadside assistance, they required me to log-in on a mobile device to ping my location; because of the poor service in the area, they couldn't locate me. Worst rental experience ever! Upon return, when I asked for a discount at the Redding facility, they said there was nothing they could do to help me. At which point, I suggested they should--at the very least-- take the trailer out of service.

Rating:

3.0

staff shortage with only 1 person working counter @8am made for a 45 minute delay in picking up truck which was prechecked in.

Rating:

4.0

Exterior was dirty and interior of cab was clean

Rating:

5.0

Customer service beyond expectation! Bryson exudes value and is worthy of a wage increase!

Rating:

5.0

Quick and painless on a Monday morning. Awesome service.

Rating:

5.0

Floor was sticky from a sugary beverage but otherwise quick & efficient service.

Rating:

4.0

First time there

Rating:

5.0

We had GREAT help with moving from Super Move, third-party service providers recommended by U-Haul. Our movers, Andrew and John, were professional and courteous. We would definitely request their services in the future.

Rating:

3.0

Took a long time to return the van. Was only one person working at the desk.

Rating:

4.0

Call them ahead of time if their rental won't be available as scheduled. I will really work hard to find an alternative to U-Haul because of this experience and I will be sharing my experience with my friends and family, so they too can find alternate options.

Rating:

5.0

They need to speed up their check-in and check-out procedures. I had a reservation for a 9:00 AM pick-up, got there about 8:50 AM and the line was nearly out the door. People with no reservations were served ahead of those of us waiting who had reservations. Needs to be a better process. Otherwise, good.

Rating:

2.0

Staff rude and argumentive. Disagreement regarding bill but saw no reason to try to reason with Staff. Clearly she disliked her job and annoyed. Easy decision for me, drop off at another location even if it costs more.

Rating:

5.0

The 4x8 trailers vary somewhat in the size of the door opening. the last one only had 46" of clearance.

Rating:

1.0

Waited over an hour, only 5 people ahead of me. Uhaul website down as well.

Rating:

5.0

I have used this U-Haul location more than a half dozen times. They always have equipment, supplies and know what they are doing.

Rating:

4.0

We are talking about moving, which is one of the most anxiety filled experiences in life, but for me an exciting one. The customer service was excellent, with check in, on the phone because I had to extend the days, and check out. You made the experience better. Thank you!

Rating:

4.0

As a company, U-haul is taking advantage of custoners. Specifically from States that have a high number of people leaving. They are leaving because the can no longer afford to live there, yet you gouge them with your outragous rental costs to leave. This is not doing the right thing which you should have learned by the age of 12. However, you are not the only moving company doing this. This is just wrong. On a side note... The workers at the pick up location were helpful.

Rating:

4.0

Need more employees.

Rating:

5.0

Great in all respects!

Rating:

5.0

I have given a 5 star rating because of your great staff and rental facilities but honestly don’t feel comfortable recommending your storage. It was very uncomfortable moving in because the area is so unsecured and totally open to anyone. I had transients walk through just in the short time I was there unloading and there is garbage and signs of transient use behind my unit. I really think you should consider fencing the area and allow access only to customers. That being said I am grateful to have a place to put my things and for the free month that came with my trailer rental. I hope it stays secure. $1000 insurance could never cover the loss of keepsakes and property. Best wishes, Richard

Rating:

5.0

Always helpful and strive to satisfy the customer

Rating:

5.0

Easy and friendly

Rating:

5.0

Everyone was nice & helpful we stored our things there after the sale of our home for about a year. Easy in and out. Owner is very nice.

Rating:

1.0

There was miscommunication somewhere. My order was mysteriously canceled and I had to call to fix it then I was never told it was an indoor storage unit up a flight of stairs and that was NOT what I needed(the redbluff uhaul storage set up was what I expected) And the redding location doesn't honor the free month and they had such limited availability they couldn't even give me the correct size. Ive never had any issues renting trucks and equipment but my experience with the storage aspect really tainted my trust. I hope your employees are clearer in the future.

Rating:

5.0

Always been a pleasure doing business with you guys...

Rating:

1.0

I reserved a storage unit several days before moving but when I got into town I was told by a somewhat robotic and unemotional employee that there were no storage units available and my reservation which was confirmed via credit card and email was not in their system. It's completely unacceptable. The toilet in this facility also constantly has feces all down the back of the toilet bowl. Same exact situation 3 years ago when I rented there, no change.

Rating:

5.0

Friendly helpful staff. There was no waiting and anybody not doing something pitched in to speed up my process. Have recommend this place multiple times. Unit was clean and air-conditioned. This is the place to have a storage unit. A+

Rating:

5.0

Casey very helpful.

Rating:

3.0

Line was very long. Staff was kind and helpful. Kept telling me about the access card swipe doent work and to just ignore if it errors and just go to the unit. Not alot of confidence in the security offered seeing as anyone can ignore the security and just come in. Have a drive up unit, which was sketchy. I'm 50 and can hop th edd fence easily. did purchase insurance, but I did not get the impression that that matters.

Rating:

5.0

The young man who helped me set up my storage unit and rental van was VERY helpful and sweet. Thank you so much !

Rating:

5.0

I love it

Rating:

3.0

Code to unit did not work. Over 3 months. So I moved put. I was paying for alarm. Antony can get into my or other unit. Plus the door alarm for card was out too. The manager say one time then it never got fix. Plus which staff member like to use customer bath room. Stick it up

Rating:

5.0

Great place with great people and service.

Rating:

2.0

About half way through my stay, a Uhaul rep called me and stated they would need to cut my lock off to install new security system. I gave them approval as long as they put another one on and left me a key at the front desk. After my wife tried to get the key she was told they would never do that. After about a week of trying they finally came out to remove the lock again (assuming we locked ourselves out) and came to the realization that they had the key in one of their drawers up front. Pretty disappointed at how much of my wife and I's time was wasted. Facilities are incredibly expensive compared to local storage.

Rating:

2.0

The local UHaul staff and knowledge is great. The local staff are very helpful and go above and beyond. The phone system and national UHaul experience is horrible. The wait times are excessive. Every call is transferred to at least 3 other "departments" and sometimes you MUST go to the local UHaul to have your question answered or need resolved. Corporate is terrible. Local is amazing! Local phone contact would be even better. Thank you, Cyprus Redding UHaul for all your help!

Rating:

3.0

Staff and facilities were great but they forgot my dolly and the truck smelled of weed so I had to wait over night to load and do my move in less time then I wanted. Meaning my body didn’t get rest.

Rating:

5.0

Thank you for your personal attention.

Rating:

1.0

How do I know when I was going to be having to walk up stairs to get to my storage unit and also their crappy hours of 7:00 to 7:00 I would have definitely went somewhere else. And I will when my month is up

Rating:

3.0

My contact said I had the truck till Tuesday and I brought it back on Tuesday and rented it for 1 more day and they charge me for a full day in instead of 19.95 a day he told that the truth was supposed to be back on Monday my contact said on Tuesday

Rating:

5.0

Remarkable service, problem solving, and professionalism.

Rating:

3.0

Access hours should be as advertised . Customer service was great...

Rating:

5.0

I tell you what, the people who work at U-Haul in Redding are the most nicest and helpful business employees I've ever met. I have had multiple transactions with them in the past few months and they have consistently been amazing. I will definitely continue to be a U-Haul customer. Thanks U-Haul on Cypress for helping to make a stressful move less stressful.

Rating:

5.0

Great team and management. Very happy customer. Would highly recommend.

Rating:

4.0

Actually EVERYTHING was EXCELLENT except that the card reader wasn't working so the alarm went off every time I opened my storage door.

Rating:

3.0

This is the first time using a ubox and I wasn't pleased with how little the box was for $1700.00. I had to ship items ups because we were told our 5x8 storage unit items would all fit. It didnt. So..

Rating:

5.0

U-Haul has stepped it up a notch with the store in Redding CA. Their customer service skills are too quality. It's well organized, and has all the necessary items needed to move.

Rating:

5.0

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Rating:

2.0

told when I called and made reservation that I had 1 month free and would be charged after June 14. Was charged $90. The first online person hung up on me. 2nd girl filed a complaint. No response yet.

Rating:

5.0

Every one was nice and answered every question. And the price was great less than I thought. Thanks for your services Norma Martinez

Rating:

5.0

Eric Struble helped me with getting my unit He was very nice and helpful. He gave me some great tips help me pick out a good unit. He went above and beyond to answer all m y questions. He was polite

Rating:

5.0

Everything was exceptional. Staff was Friendly, knowledgeable, helpful. Would have been nice to have employee for just the storage side transactions but overall no complaints. Would recommend them.

Rating:

1.0

Avoid uhaul like the plague. Uhaul's incompetence took nearly 3 weeks to deliver my ubox. An associate gave us wrong information leading to delays. 3x the scheduled delivery dates were missed.

Rating:

5.0

My experience with U-Haul was great all the way around. Easy to make the reservation, to get the equipment, and the storage was a huge help because I hadn't yet found a place to live. Great service!

Rating:

5.0

A very good place to store your things

Rating:

5.0

The staff at this facility were very helpful with our needs and very friendly.

Rating:

3.0

Staff overwhelmed, not all were familiar with computer system, only one fully informed person on staff. All worked hard to take care of customers.

Rating:

2.0

told by 800# to ask for prorating. Told no. Not uhaul policy. Policy is unfair. 3 days is not a month. No more storage with uhaul upon moving. Uhaul, great for trucks. not storage. Disappointing.

Rating:

5.0

Honest, courteous, and professional.

Rating:

5.0

Good work!

Rating:

5.0

I never actually visited but the staff here and in Red Bluff were quite dedicated and helpful on the phone in arranging the move of four Uboxes and delivery to my home.

Rating:

2.0

Returned calls go to the call center. Every time. U Haul is a disorganized mess. Have not received info from UHAUL that my contract has been completed. 1 UBox came with forklift holes. A mess.

Rating:

1.0

I was given the wrong truck and the truck in my name went to someone else. I got charged twice! BF was given wrong truck. Cockroaches at facility. Sirens were on and frequently lights were off.

Rating:

5.0

great communication and everything was in good condition. had our unit broken into at our apartment and they gave me a lock for free. Great people.