Customer Reviews for U-Haul Moving & Storage of Redding

Rating:

5.0

The guy who helped me was amazing! Super patient and kind.

Rating:

5.0

Your customer service associate was excellent.

Rating:

5.0

Friendly costumer service. Quick and easy!

Rating:

3.0

The man who checked the trailer out did not fully inspect the condition and make note on the contract that the passenger side fender had minor damage until I went back to the office to have him come out and look at it. He then promised me that he would make a note on his computer . Otherwise he was very friendly .

Rating:

5.0

My customer support by Eric at the Redding office was exceptional. Eric is extremely professional and ensured my rental started off in a positive manner.

Rating:

5.0

All good at this location

Rating:

1.0

My Mother moved from Oklahoma to California last week and we were told her pods would be dropped off at this facility. So we went in yesterday to rent a storage unit for her to store her belonings in for now. Let's just say I was not impressed by the service we received. After waiting there at the counter for 10 minutes someone walked by and I said are you able to help me and they replied back I suppose so. We were never acknowldeged and the customers services was very poor.

Rating:

5.0

Short staffed but very efficient and take the time to help each person.

Rating:

5.0

I would give Y’all ten stars if I could. Best move ever. Drivers and phone personnel were awesome!

Rating:

1.0

I got in the truck and it was one line before full . They said it was full . So I think they charged me for being a little below full .

Rating:

5.0

Eric S is amazing, what a fortunate place U-Haul is to have him. He was made for this job. He’s such a good dude. He helped us with all of our various rentals and returns over a span of a few days as we moved. It was always such a pleasure dealing with him, he’s professional, nice, courteous, and most importantly in this line of work efficient. He gets the job done and makes it such a good and positive experience. He understands how much people hate moving lol and what a difficult and stressful process it is and there he is meeting you with kindness, a smile and a quick experience to get in and out with certainty and confidence that everything that he does in that transaction is accurate, honest and as promised. While I’m sure U-Haul knows what an amazing employee he is, I just wanna say it a couple more times. As far as we are concerned Eric S is u-Haul. He runs that place single-handedly and runs a tight ship. Thanks so much Eric — take good care!!!

Rating:

5.0

Your team was efficient, professional and friendly

Rating:

5.0

Mothing

Rating:

4.0

There should be 2 employees working at 7am Saturday mornings instead of one. I was fortunate to only be in line behind 2 customers at 7:30. Though I reserved a truck online the afternoon before, i had to wait 20 mins for assistance. Then the computer wasn’t cooperating, so a line formed behind me. There were 12 customers in line behind me when the transaction was complete, and they were all very frustrated. I had to call all my helpers to let them know I would be late returning. Didn’t get out of there until 8:30. It took an hour to pick up a truck I reserved in advance.

Rating:

4.0

Clean the windshield and mirrors.

Rating:

1.0

I have called several times andd DD spoken to representatives. You are sending another customers invoices, receipts, etc, including this survey note to my email vchandyman@gmail.com. I live in San Diego and do nit use uhaul equipment.

Rating:

5.0

Everything was great fast and friendly. Very helpful. I'm not sure how to make it better maybe coffy and donuts

Rating:

5.0

Nothing! Staff was pleasant and knowledgeable. Renting the trailer was a breeze, as always.

Rating:

5.0

Great customer service. Clean truck

Rating:

4.0

Quick check-in and friendly service.

Rating:

5.0

Everything was exceptional in all areas. Thank you.

Rating:

3.0

Found bugs in our unit. Bettle

Rating:

5.0

Senior discounts

Rating:

5.0

All around great service

Rating:

5.0

I had to make a couple changes and change units and the gentleman at the counter was very helpful in doing that without complaint

Rating:

4.0

Very busy they needed more front end people, lines of 8+, staff was super friendly and knowledgeable

Rating:

5.0

IT was a quick easy rental, Thank You U HAUL.

Rating:

5.0

The workers were amazing help me with my online check in explained everything perfect ! Will definitely rent from them again

Rating:

1.0

Made a reservation for ground floor unit. When we arrived we were told it wasn't available and would have to be yet even further away from loading area and use and elevator. I said NO thats not what we reserved! Interestingly they found a unit like what we reserved to begin with. We got to the unit and the alarm kept going off, we were told it was due to a faulty key card. Only 2 young men to run the whole place, checking in trucks, checking people out and neither acted like they cared to help you. We consider this poor training, not the fault of the employee at all. Not at all KNOWLEDGEABLE, well trained staff for such a busy location. Absolutely would not recommend!

Rating:

5.0

Quick and easy on both ends .

Rating:

5.0

I am not a stick in the mud but...one person they/them needs a chat about what is okay to wear in the work place.

Rating:

5.0

Billie was superb in delivering the pods on time and picking them up when promised. She was friendly, professional, and very easy to work with. Yes, there were far more pads than we needed and we appreciate that all our belongings were safe and secure. Outstanding U-Haul experience all around. Thanks, Richard and Terri

Rating:

5.0

Also great customer service

Rating:

5.0

Absolutely the best customer service! Your employees are great!

Rating:

5.0

Everything was great, aside from the employee that was dressed like a complete prositute. Does u haul not have a company dress code? Absolutely unacceptable for an employee to be dressed with short shorts and panty hose. Idc if Somone s gay or trans or whatever but no way should a worker ever dress so unprofessionally.

Rating:

5.0

A buzzer at the counter to let workers know you are waiting

Rating:

5.0

Make sure to explain the correct connection for the trailer lights as we both needed clarification during installation. Service was great tho.

Rating:

5.0

I have nothing to suggest for improvement. I was very happy with the service I received and the equipment that I used.

Rating:

5.0

Very polite and helpful. No complaints. 10/10.

Rating:

5.0

My only issue was the truck stunk so bag of marijuana both inside the cab as well as inside the box. I do think the mileage rate is too high but unfortunately I didn’t have a choice and I had to rent it and pay for it

Rating:

4.0

Seemed like they were overwhelmed upon return, 6 or more trucks in line. Decided to do self return to make it easier for them.

Rating:

5.0

Tell the guy dressed up like a woman that he is an embarrassment to the company. But you probably shouldn’t do it in California because you will get sued!

Rating:

5.0

Wonderful new storge facility !!! Wonderful business !!

Rating:

5.0

Billie was absolutely amazing when she delivered my box. Communication was great every time. I really appreciate the confirmation calls. Highly recommend.

Rating:

5.0

Friendly and really busy. Good guys. Will rent there again.

Rating:

5.0

Good experience overall. I did find it odd that the van had the check engine light lit when I first rented the van. I would have thought that the condition of the vehicle would be verified before rental.

Rating:

4.0

Very simple, straightforward return process. No red tape or extra charges.

Rating:

1.0

My main complaint is your insurance that is offered is a scam. They were unable to provide me any proof that I had insurance, no one knew who the underwriter was or how to obtain proof. Complete scam.

Rating:

5.0

I was amazed that you had a guy dressed liked a girl at the front desk. You might think DEI is the way to go but I don’t.

Rating:

1.0

Staff are dickheads

Rating:

3.0

I expect the fuel tank to be full upon pick-up, so that I don't waste my mileage count having to go get fuel before I can leave town. An extra stop that waste my valuable time. I also expect a newer vehicle when towing a car trailer, especially on a 450 mile round trip. The truck I was given to tow my vehicle had transmission problems. They need to be inspected more thoroughly. Other than that, customer service was fantastic and prompt.

Rating:

5.0

Everything went great! The vehicle was perfect, new, clean and allowed me to accomplish everything I needed. Staff was polite and helpful.

Rating:

5.0

More lighting at after hours drop off spot. As a female, I felt unsafe.

Rating:

5.0

Great he unhooked it as he walked by before I knew he even did while I was inside in line. Everything was perfect thank you.

Rating:

1.0

The employee at the front desk was very condescending. When there was an issue with my boyfriend’s reservation, we weren’t allowed to reserve the U-Haul in my name because my boyfriend would be in the vehicle with me. What should have been a quick pick up took us about an hour to resolve, making us late to our destination. The employee was very rude and offered no solutions to help the situation.

Rating:

5.0

Effecient and highly reccommended . Easy to deal with ! Ill keep on using their service when needed .

Rating:

1.0

I pointed out that the truck I was given had a check engine light, to which the dingleberry behind the counter said "that's not a real check engine light." (Referring to it being for a fuel cap, but evap system data feeds fuel injection.) That light exists for a fucking reason. If I was a billion dollar company and I had some desk grunt who thought he knew better than generations of automotive engineers and mechanics, I'd nip that shit in the bud before it turned into a very expensive lawsuit. Anyway, After the truck failed on us, one of the service reps who wound up helping us said that truck had been flagged as having two roadside cases within 90 days BEFORE it was given to us. The same dude checked in the replacement truck. Not a "sorry" or a "thank you" or even the slightest ounce of remorse or scrap of professionalism or accountability for the DAYS of extra work and HUNDREDS, if not an easy THOUSAND extra dollars of incidentals that I had to pay out of pocket.

Rating:

4.0

The new building is nice but there needs to be another cutout ramp at the other end of the sidewalk, WITHOUT THE BUMPY BUMPS. They shake and rattle the cart and make stuff fall off.

Rating:

1.0

Customer service is really poor. Had $100 deposit in cash in yuba City. When I got there they wouldn't pay me the $100 in cash. I had to call the regional office be on hold for 15 minutes. Try to call the store manager. No no answer regional office finally withheld the funds so I could get my deposit back. This is very frustrating from a customer standpoint. It should very looked at. Probably the worst customer service I've ever received

Rating:

3.0

They were very nice and helpful

Rating:

5.0

Pick up was completed in 14 minutes Drop off took 2 minutes

Rating:

5.0

Fast and easy

Rating:

3.0

My issue isn't with the personal or location. The trucks headlight were NOT adequate on the regular setting. I had to use hi beams to see at night. Also my other issue was the steering seemed loose. I had to do a lot of steering just to keep it on the road. I'm taking into account I was driving g I. A hi wind situation.

Rating:

5.0

I reserviced a one way a car hauler that was subpar and did not know it at the time. I live 1.5 hours to this location (the close 1), so it was 3,5 hours just to get to point A in this haul. Over the years I have rented many trailers like this. And I have had problems before, so I look for them as the employees are hooking me up. This time it was unexpected. The tie down straps had been dragged on the ground soooooooooo long that I could not get them into the ratchet strap. Very short and I did not think about it. I had made an appointment with others that screwed my schedule to no end costing me $$$$$$$$$$$$$$$$$$$$$$$$$$$. I wound up purchasing trucker's straps and integrating them with your tie down devises to get the vehicle to where it was supposed to be. I spent 7 more hours on the road than I should have. I think that as part of the return/re out management strategy needs to maybe measure the ends of the tiedown straps, chains etc. coming and going.

Rating:

5.0

Front of house staff were very hospitable and informative.

Rating:

5.0

Piano liked the location.

Rating:

5.0

Eric was amazing. He took his time to show us the process, which is A+ customer service.

Rating:

5.0

convenient and when we downsized to a smaller space it was no problem

Rating:

5.0

Great service

Rating:

5.0

Had my stuff in storage there for a couple years and I always felt secure with the thought that it was under lock and key and constant surveillance. Building was always clean and easy to access and if I ever need to use storage again I will be back.

Rating:

5.0

Quick and easy. Got the first month's rent free because we rented a truck first. U-Haul gave us a free lock for completing the move in online. Didn't have to talk to anyone.

Rating:

5.0

The service and consideration of U-Haul employees is excellent keep up the good work.

Rating:

5.0

The staff in this town's U-Haul was exceptionally well mannered and sociable. They form a personal bond with each customer and attend to their needs on an individual basis. It feels like a community store even though it's a corporation. They've done very well here and I hope to see them continue in their success.

Rating:

5.0

We were treated very good I would definitely recommend you others thank you for everything

Rating:

3.0

We rented an outdoor drive up unit and had all of the space we needed. Due to an upcoming project at the facility we were asked to relocate or move out and help was offered. While it wasn’t ideal to move so quickly, we would have e stayed another month at least, the offers of help financially and logistically was appreciated. I would rent again with Uhaul in the future, including for storage needs.

Rating:

2.0

the staff was rude and unprofessional.

Rating:

3.0

One time I was late on my payment then I paid it and when I went to go get my stuff out of storage I had double Locks on it and I’ve had it three years in the price has gone up three times

Rating:

1.0

I am still being charged for a storage unit that was empty as of 7/1/2022. And every attempt to get the matter resolved has gone wrong! See you in court!

Rating:

4.0

Access cards don’t work and alarm goes off almost every time you go through door

Rating:

5.0

Dylan was fantastic. He made everything easy and quick. He was friendly and professional.

Rating:

5.0

I have given a 5 star rating because of your great staff and rental facilities but honestly don’t feel comfortable recommending your storage. It was very uncomfortable moving in because the area is so unsecured and totally open to anyone. I had transients walk through just in the short time I was there unloading and there is garbage and signs of transient use behind my unit. I really think you should consider fencing the area and allow access only to customers. That being said I am grateful to have a place to put my things and for the free month that came with my trailer rental. I hope it stays secure. $1000 insurance could never cover the loss of keepsakes and property. Best wishes, Richard

Rating:

5.0

Always helpful and strive to satisfy the customer

Rating:

5.0

Easy and friendly

Rating:

5.0

Everyone was nice & helpful we stored our things there after the sale of our home for about a year. Easy in and out. Owner is very nice.

Rating:

1.0

There was miscommunication somewhere. My order was mysteriously canceled and I had to call to fix it then I was never told it was an indoor storage unit up a flight of stairs and that was NOT what I needed(the redbluff uhaul storage set up was what I expected) And the redding location doesn't honor the free month and they had such limited availability they couldn't even give me the correct size. Ive never had any issues renting trucks and equipment but my experience with the storage aspect really tainted my trust. I hope your employees are clearer in the future.

Rating:

5.0

Always been a pleasure doing business with you guys...

Rating:

1.0

I reserved a storage unit several days before moving but when I got into town I was told by a somewhat robotic and unemotional employee that there were no storage units available and my reservation which was confirmed via credit card and email was not in their system. It's completely unacceptable. The toilet in this facility also constantly has feces all down the back of the toilet bowl. Same exact situation 3 years ago when I rented there, no change.

Rating:

5.0

Friendly helpful staff. There was no waiting and anybody not doing something pitched in to speed up my process. Have recommend this place multiple times. Unit was clean and air-conditioned. This is the place to have a storage unit. A+

Rating:

5.0

Casey very helpful.

Rating:

3.0

Line was very long. Staff was kind and helpful. Kept telling me about the access card swipe doent work and to just ignore if it errors and just go to the unit. Not alot of confidence in the security offered seeing as anyone can ignore the security and just come in. Have a drive up unit, which was sketchy. I'm 50 and can hop th edd fence easily. did purchase insurance, but I did not get the impression that that matters.

Rating:

5.0

The young man who helped me set up my storage unit and rental van was VERY helpful and sweet. Thank you so much !

Rating:

5.0

I love it

Rating:

3.0

Code to unit did not work. Over 3 months. So I moved put. I was paying for alarm. Antony can get into my or other unit. Plus the door alarm for card was out too. The manager say one time then it never got fix. Plus which staff member like to use customer bath room. Stick it up

Rating:

5.0

Great place with great people and service.

Rating:

2.0

About half way through my stay, a Uhaul rep called me and stated they would need to cut my lock off to install new security system. I gave them approval as long as they put another one on and left me a key at the front desk. After my wife tried to get the key she was told they would never do that. After about a week of trying they finally came out to remove the lock again (assuming we locked ourselves out) and came to the realization that they had the key in one of their drawers up front. Pretty disappointed at how much of my wife and I's time was wasted. Facilities are incredibly expensive compared to local storage.

Rating:

2.0

The local UHaul staff and knowledge is great. The local staff are very helpful and go above and beyond. The phone system and national UHaul experience is horrible. The wait times are excessive. Every call is transferred to at least 3 other "departments" and sometimes you MUST go to the local UHaul to have your question answered or need resolved. Corporate is terrible. Local is amazing! Local phone contact would be even better. Thank you, Cyprus Redding UHaul for all your help!

Rating:

3.0

Staff and facilities were great but they forgot my dolly and the truck smelled of weed so I had to wait over night to load and do my move in less time then I wanted. Meaning my body didn’t get rest.

Rating:

5.0

Thank you for your personal attention.

Rating:

1.0

How do I know when I was going to be having to walk up stairs to get to my storage unit and also their crappy hours of 7:00 to 7:00 I would have definitely went somewhere else. And I will when my month is up

Rating:

3.0

My contact said I had the truck till Tuesday and I brought it back on Tuesday and rented it for 1 more day and they charge me for a full day in instead of 19.95 a day he told that the truth was supposed to be back on Monday my contact said on Tuesday

Rating:

5.0

Remarkable service, problem solving, and professionalism.

Rating:

3.0

Access hours should be as advertised . Customer service was great...

Rating:

5.0

I tell you what, the people who work at U-Haul in Redding are the most nicest and helpful business employees I've ever met. I have had multiple transactions with them in the past few months and they have consistently been amazing. I will definitely continue to be a U-Haul customer. Thanks U-Haul on Cypress for helping to make a stressful move less stressful.

Rating:

5.0

Great team and management. Very happy customer. Would highly recommend.

Rating:

4.0

Actually EVERYTHING was EXCELLENT except that the card reader wasn't working so the alarm went off every time I opened my storage door.

Rating:

3.0

This is the first time using a ubox and I wasn't pleased with how little the box was for $1700.00. I had to ship items ups because we were told our 5x8 storage unit items would all fit. It didnt. So..

Rating:

5.0

U-Haul has stepped it up a notch with the store in Redding CA. Their customer service skills are too quality. It's well organized, and has all the necessary items needed to move.

Rating:

5.0

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Rating:

2.0

told when I called and made reservation that I had 1 month free and would be charged after June 14. Was charged $90. The first online person hung up on me. 2nd girl filed a complaint. No response yet.

Rating:

5.0

Every one was nice and answered every question. And the price was great less than I thought. Thanks for your services Norma Martinez

Rating:

5.0

Eric Struble helped me with getting my unit He was very nice and helpful. He gave me some great tips help me pick out a good unit. He went above and beyond to answer all m y questions. He was polite

Rating:

5.0

Everything was exceptional. Staff was Friendly, knowledgeable, helpful. Would have been nice to have employee for just the storage side transactions but overall no complaints. Would recommend them.

Rating:

1.0

Avoid uhaul like the plague. Uhaul's incompetence took nearly 3 weeks to deliver my ubox. An associate gave us wrong information leading to delays. 3x the scheduled delivery dates were missed.

Rating:

5.0

My experience with U-Haul was great all the way around. Easy to make the reservation, to get the equipment, and the storage was a huge help because I hadn't yet found a place to live. Great service!

Rating:

5.0

A very good place to store your things

Rating:

5.0

The staff at this facility were very helpful with our needs and very friendly.

Rating:

3.0

Staff overwhelmed, not all were familiar with computer system, only one fully informed person on staff. All worked hard to take care of customers.

Rating:

2.0

told by 800# to ask for prorating. Told no. Not uhaul policy. Policy is unfair. 3 days is not a month. No more storage with uhaul upon moving. Uhaul, great for trucks. not storage. Disappointing.

Rating:

5.0

Honest, courteous, and professional.

Rating:

5.0

Good work!

Rating:

5.0

I never actually visited but the staff here and in Red Bluff were quite dedicated and helpful on the phone in arranging the move of four Uboxes and delivery to my home.

Rating:

2.0

Returned calls go to the call center. Every time. U Haul is a disorganized mess. Have not received info from UHAUL that my contract has been completed. 1 UBox came with forklift holes. A mess.

Rating:

1.0

I was given the wrong truck and the truck in my name went to someone else. I got charged twice! BF was given wrong truck. Cockroaches at facility. Sirens were on and frequently lights were off.

Rating:

5.0

great communication and everything was in good condition. had our unit broken into at our apartment and they gave me a lock for free. Great people.