Customer Reviews for U-Haul Moving & Storage of Redding

Great Service from Local Dealer and Local People

The truck was dirty and damaged when I received it. The contactless pick up did not go well, I ended up having to switch to picking up in the store because it was not explained that my "alternative contact" needed to be someone other than myself or my husband who was driving the truck.

Matthew Brooks was especially helpful and patient.

Everything was great. Got the job done and everything worked as expected. The pre checkin on the web worked fine and saved time when I picked up. The return was quick and easy and I was on my way.

Eric was our service person and he was very professional and let those waiting that he was aware they were there. I was very pleased and would recommend this site and service to all my friends who need a truck for the day or move. Thank you for a wonderful experience Holly Philpott

The guy who was helping us was fun to talk with and was really funny. Good sales person in my book.

When I picked up the tow trailer, I was not informed that I would need to return the tow trailer by 5:00 pm. The U-Hual representative at the Redding office was fully aware that I was on my way to Sacramento (2 1/2 hours away or 180 miles). He did not tell me that I needed to return the trailer to the U-Haul location by 5:00 pm or that I would not to be stuck with the trailer for another day. There was a complete lack of communication. As a result, we had to hurry up to beat the 5:00 pm deadline or be stuck with towing an empty trailer back to Redding. We made it to the drop off location by 5 minutes. I reserved this tow trailer on Friday (1/8/21). I gave the U-Haul representative the information to the pick up and drop off location. She did not tell me that the reservation was not "guaranteed." After confirming the reservation, I made plans for borrowing a truck and obtaining a driver. Hours later, I was told that the tow trailer was no longer available for Saturday (1/9/21). I was told that I could drive 100 miles out of my way (Oroville, CA) to pick up a trailer. I was stunned and upset. There went my plans for Saturday. The trip to Oroville would have turned into a 3 1/2 hour round trip and then load up a car and drive 3 hours to Sacramento. Since my Saturday plans were ruined, I had no choice but to reseve another tow trailer for Sunday (1/10/21). Worse yet, the tow trailer was not available until 12:30 pm. I would have to wait half the day to get the trailer. Later that day (1/9/21), I called U-Haul to voice my displeasure. The operator told me that the issue had to do with the Redding location not wanting to give up the tow trailer to another location. Wow. When I went to pick up the tow trailer, the representative did not tell me that I would need to drop off this trailer by 5:00 pm or be stuck with the trailer for another day. The only reason I realized that I had to hurry up was because my nephew (driver) told me the stipulations regarding a trailer. There was a complete failure to communicate with me. The reservation process was ineffective and the failure to tell me there was a deadline with the tow trailer return was inexcusable. Please review the reservation and speak to the representatives that worked with me.

Brett was terribly rude. I had brought the trailer back early. Brett took it off my car. Then I decided to keep the same trailer fir 24 hours. He acted as though I was troubling him when I ask to put the trailer back on my car. Rude employee.

Eric was very helpful.

On your website when I tried to rent a open top cargo trailer and wanted to drop it off at a different location it just said unavailable when it should have told me must be returned to same location as rented and the process would be easier to figure out. Otherwise it was all good.

Everything was fine. I will definitely come again.

Thank you

I have used this location twice now and I have been very happy!

There wasn't anyone in the store for five minutes, could have stole you blind. Then when the check "engine light " came on it took 45 minutes for road side assistance to finally answer the phone and they just assisted me in hating this rental experience even more. Plain and simple get more people to run your service based business. No employees=no service, no service =no business. Do the math.

Use Cypress drop off a lot they always have fast and friendly staff to take care of service.

Employees were very knowledgeable.

Have more people dedicated to returns. I was in line more than 1/2 hour waiting to return the truck I rented, and then, still did not get service until I parked the truck and interrupted the manager

Had a problem at first renting the uhaul. My card kept declining when it shouldn't have. Than 2 hrs later finally my card worked, than it was easy. The pick-up truck I rented was not cleaned on the inside and when I went to drop the truck off, at first didn't see the rental drop off spot which I wasn't told i was suppose to pull up to. When I pulled up to the line there was a normal van a lady was driving in front of me who was getting propane and her husband who was already being helped at the propane spot. I sat there for another 15 mins making me late on my check in time. Than the 2 guy employees went up to the van who was already being helped and asked if she was being helped and than looked at me than went inside. About another 15 mins later making this now 30 mins late turning in the truck waiting in line I decided to finally get out of the truck and go inside the 2 employees looked at me and didn't greet me and looked like they didn't want to help they looked down very quickly. One guy I understand had a customer and the other ignored me so I asked him if his line was open he mumbled something and I explained because I was waiting outside in the line I thought I was suppose to wait in line for both of us to check out the truck I rented together I filled the tank to full as well as only put less than 10 miles when I paid for 20 miles I wanted to make sure they got that and get the money back for the miles I paid for he said ill just take those keys and send u a receipt I still haven't recieved and because I was "late" waiting in there line, I wanted to make sure I wasn't charged for a second date the guy said, " Oh, no your good just give me the keys and ill send you a email of your receipt."

Counter help was top notch. Truck was clean, and ran great.

This location, Redding Ca uhaul was the easiest smoothest experience we have had with any uhaul.... great place to do business with

Not a thing. The trailer was perfect for the job I had to do. Everything worked and made the trip without a problem. I have to go back and get more stuff so I'll be renting again!

This was a great experience for us. Staff was personable and friendly. Staff was extremely knowledgable and conveyed quick and confident answers to questions. Time from walking in door, answering questions, signing contract, payment, hooking up trailer and testing connections and lights...was no more than 15 minutes...and I was on my way. I really didn't know what to expect, but am extremely pleased and will not hesitate to use Uhaul again in the future.

Friendly, fast , reliable

Great service, quality equipment, great help.

About half way through my stay, a Uhaul rep called me and stated they would need to cut my lock off to install new security system. I gave them approval as long as they put another one on and left me a key at the front desk. After my wife tried to get the key she was told they would never do that. After about a week of trying they finally came out to remove the lock again (assuming we locked ourselves out) and came to the realization that they had the key in one of their drawers up front. Pretty disappointed at how much of my wife and I's time was wasted. Facilities are incredibly expensive compared to local storage.

The man helping was not wearing a mask and he did the bare minimum of customer service. He acted like I was an inconvenience to his day.

The Online Phone Rental option was a bit of a hassle. Partly do to it being my first time using it, but mostly do to my phone lacking storage space when I had to take some pictures (Which I learned about from the employee working there, when checking it in.

Super service

The local UHaul staff and knowledge is great. The local staff are very helpful and go above and beyond. The phone system and national UHaul experience is horrible. The wait times are excessive. Every call is transferred to at least 3 other "departments" and sometimes you MUST go to the local UHaul to have your question answered or need resolved. Corporate is terrible. Local is amazing! Local phone contact would be even better. Thank you, Cyprus Redding UHaul for all your help!

Much better customer service than I've had before at this location. Super friendly and nice guy at the counter.

gentleman was very helpful in getting the trailer set up. He even noticed a fuse in my car that needed replaced and gave me a spare and ensured the lights were working before I left.

Initially I was told there was nothing available in my timeline. As I was exploring other options with time ticking away you guys called me back and bailed me out. Huge thanks!

ID stolen by Ricardo Ramirez contract 84483145

Your company has really dropped the ball on every front for this rental. Communications between roadside repairs and the Rancho Cordova UH repair facility are completely useless. The repair facility ignored my note on the seat to call me, roadside assistance never talked to the repair manager, the repair manager thought it was a return.

The manager and an employee were extremely rude and condescending. I asked a simple question and received nothing helpful in return. Was very unhappy with my experience returning the trailer.

Staff and facilities were great but they forgot my dolly and the truck smelled of weed so I had to wait over night to load and do my move in less time then I wanted. Meaning my body didn’t get rest.

After all of the hassle created by the regional office of U-Haul we ended up paying an extra $4 for being over out mileage. If considering another move we would not recommend or use U-Haul after this anxious experience. I am a school teacher and only have so much time and money to be able to expense and travel when possible. The regional office was less than cooperative. And the Oakland staff told us that the Regional Office had told them not to rent us the 26 ft Truck because Regional wanted them to use it locally. Not very customer oriented.

I had an awesome experience with the Colorado Uhaul folks and with the delivery person from Redding but he Redding folks were rude and you could never get through to them by phone . I had to finally go into their location and then it took me 30 minutes to get someone to talk to to deliver my boxes.

Very busy, but you are lacking employees to take care of your customers. Have been in retail/ wholesale for over 40 years, you will lose a lot of customers when your business get back to 'normal'

This is by far the cleanest and most friendly Uhaul facility I've ever visited or used. I was VERY impressed!!!!

Thank you for your personal attention.

the rate i was quoted was much less than the rate i was charged when i returned rental

The location was fine, but the truck was not. The truck was dirty inside and out, and there was old dry blood in the cab on the drivers door handle and the external lock. Also the brakes had a really bad grinding sound when used. This information was relayed to the representative upon return.

The Uhaul smelled extremely strong of marijuana, it was so bad that our mattress has absorbed the smell

Brett Watson was Great

Frazzled at the end of the day, I left my iPhone on the dash of the rental and when I realized it they were already closed. Their representative on the phone quickly sent emails to everyone at my store and I was grateful the next morning to be handed it back. Grateful not surprised. Never doubted its return, just relieved to have everything I needed back sense my life is in it. Thanks to collective teamwork. Joy is not something I feel I have lately yet that's teperfect word.

The process is sooo slow. Is there any way to speed things up? Couldn't you do kiosks or something?

The people who were on staff when I showed up to get the trailer I had reserved were extremely rude. I was told to never rent at trailer for a 6:45pm pick up again and that their boss was very angry someone would pick 6:45 as a pickup time. I was told they would rent to me this time but if I tried to rent that late again, that upon arrival to rent the trailer my request would be denied. I have rented many u-haul trailers over the years and this is by far the worst experience I have ever had. I will not be returning to this location and will encourage others to avoid it as well.

Employee could not find credit added to contract so I had to pay for some mileage and another day because it was 2 hours late.

No.... everything was great !!! This is the 10th time we have used this location !!

Great fast service on pick up and return. 👍👍👍

The only problem I had was having to reset the computer every time I got in because of the spare tire being on the truck. But I understand what happened.

The staff is fantastic at this location, however there are not enough staff to handle the number of customers. I waited 30 minutes to buy supplies and at least that long to drop off a trailer. Please hire more people until this pandemic insanity subsides!

The young man who helped me was excellent and very customer service oriented. He was also fast which was much appreciated.

How do I know when I was going to be having to walk up stairs to get to my storage unit and also their crappy hours of 7:00 to 7:00 I would have definitely went somewhere else. And I will when my month is up

The customer service was great at this site.

Very helpful , friendly excellent service

Our truck was not returned for us to pick up and the team in Redding made everything happen. truly professional and got us on the road for our move

You could compensate me for The air conditioner giving out halfway on a 450 mile trip in 104° weather. Couldn't roll the window down because of the smoke from wildfires.

The only problem my had was the location of pick up I requested one please I have to drive to another location 20 miles out of my way. But when I called to complain your operator very helpful person working at Clearlake Oaks very helpful other that everything worked out for me.

My contact said I had the truck till Tuesday and I brought it back on Tuesday and rented it for 1 more day and they charge me for a full day in instead of 19.95 a day he told that the truth was supposed to be back on Monday my contact said on Tuesday

Remarkable service, problem solving, and professionalism.

Access hours should be as advertised . Customer service was great...

I tell you what, the people who work at U-Haul in Redding are the most nicest and helpful business employees I've ever met. I have had multiple transactions with them in the past few months and they have consistently been amazing. I will definitely continue to be a U-Haul customer. Thanks U-Haul on Cypress for helping to make a stressful move less stressful.

Great team and management. Very happy customer. Would highly recommend.

Actually EVERYTHING was EXCELLENT except that the card reader wasn't working so the alarm went off every time I opened my storage door.

This is the first time using a ubox and I wasn't pleased with how little the box was for $1700.00. I had to ship items ups because we were told our 5x8 storage unit items would all fit. It didnt. So..

U-Haul has stepped it up a notch with the store in Redding CA. Their customer service skills are too quality. It's well organized, and has all the necessary items needed to move.

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told when I called and made reservation that I had 1 month free and would be charged after June 14. Was charged $90. The first online person hung up on me. 2nd girl filed a complaint. No response yet.

Every one was nice and answered every question. And the price was great less than I thought. Thanks for your services Norma Martinez

Eric Struble helped me with getting my unit He was very nice and helpful. He gave me some great tips help me pick out a good unit. He went above and beyond to answer all m y questions. He was polite

Everything was exceptional. Staff was Friendly, knowledgeable, helpful. Would have been nice to have employee for just the storage side transactions but overall no complaints. Would recommend them.

Avoid uhaul like the plague. Uhaul's incompetence took nearly 3 weeks to deliver my ubox. An associate gave us wrong information leading to delays. 3x the scheduled delivery dates were missed.

My experience with U-Haul was great all the way around. Easy to make the reservation, to get the equipment, and the storage was a huge help because I hadn't yet found a place to live. Great service!

A very good place to store your things

The staff at this facility were very helpful with our needs and very friendly.

Staff overwhelmed, not all were familiar with computer system, only one fully informed person on staff. All worked hard to take care of customers.

told by 800# to ask for prorating. Told no. Not uhaul policy. Policy is unfair. 3 days is not a month. No more storage with uhaul upon moving. Uhaul, great for trucks. not storage. Disappointing.

Honest, courteous, and professional.

Good work!

I never actually visited but the staff here and in Red Bluff were quite dedicated and helpful on the phone in arranging the move of four Uboxes and delivery to my home.

Returned calls go to the call center. Every time. U Haul is a disorganized mess. Have not received info from UHAUL that my contract has been completed. 1 UBox came with forklift holes. A mess.

I was given the wrong truck and the truck in my name went to someone else. I got charged twice! BF was given wrong truck. Cockroaches at facility. Sirens were on and frequently lights were off.

great communication and everything was in good condition. had our unit broken into at our apartment and they gave me a lock for free. Great people.

Cypress facility needs more persons working the front desk. Wait times are long. One or two persons helping customers is not enough