Customer Reviews for U-Haul Moving & Storage of Redding

Rating:

5.0

I never interacted with any staff, I did the check in process online but everything was so easy and secure! Would choose uhaul 1 million times over!

Rating:

5.0

Thanks for excellent customer service.

Rating:

3.0

The amount of homeless people going in and out and the activity in the parking lot especially this week it made me clear out my storage unit and not want to use it ever again. Also, the keypad doesn’t always take your alarm code and it welcomes other names, even when you have pressed in the right number and yesterday when I was moving out, it welcomed me to the right name and as soon as I unlocked my storage unit, the alarms went off. The sounds are ear piercing, and triggering for those of us with triggers but all in all the facility is very clean very well-maintained. Staff is friendly, but I feel that the store is understaffed because I’ve never waited in line less than 15 minutes, which seems frustrating for people who are trying to move and already stressed out, but it won’t make me stop using you guys because you’re honestly the best in town.

Rating:

2.0

No persons had given me or talked to me about anything of a discount price. I was no offered any type of discount.

Rating:

4.0

U-Haul has never let me down. This is the first time I’ve gotten a storage unit with them. The place is big, clean and most definitely secure. I give them 💯‼️👍🏻

Rating:

5.0

Staff very helpful

Rating:

3.0

OVERALL, MY MOVE IN WAS GOOD. I WAS ABLE TO SECURE MY STORAGE ONLINE INSTEAD OF WAITING IN LINE AT THE OFFICE. MY ONLY CONCERN WAS, THERE WAS NO LOCK IN MY UNIT LIKE THE PROMOTION SAID THERE WOULD BE. I ALSO WISH THERE WAS INSTRUCTIONS INSIDE ALONG THE WALLS BECAUSE I DID SET THE ALARM OFF NOT KNOWING WHERE TO PUT MY CODE IN. IT WASNT UNTIL I WENT OUTSIDE, I REALIZED WHERE TO PUT THE CODE FOR THE ALARM TO BE DISABLED. HAPPY WITH THE LOCATION.

Rating:

3.0

As much as I appreciate my belongings being in a safe, temperature controlled space and as friendly and helpful as the staff all were, the access hours were INCREDIBLY INCONVENIENT, as I work late hours and was homeless for 7 months. And at times, it was DIRE that I get to my unit and wasn’t able to. I also couldn’t get ahold of anyone on the after hours number listed, so that was an inconvenience. But the biggest inconvenience of all was being on the 2nd floor and having the elevator out of service not once, not twice, but 3 (possibly 4) separate occasions. If I ever choose this storage facility again in the future, I will 100% be requesting the 1st floor.

Rating:

4.0

I was completely satisfied with my move-in at your U-Haul storage facility management was very helpful with questions I had and the facility itself was immaculate. My only problem was that in renting a 10 x 20 there was not a 10 x 20 but I was given two 10 x 10 units side-by-side besides that everything went smooth and I would definitely recommend your company again thank you.

Rating:

5.0

My wife and I are so glad we had the opportunity to rent from this U-Haul storage facility. One thing that attracted us was the option to get one month of free rent. It really helped us sort things out while we were in the process of moving. Thanks to U-Haul for the free month of rent that helped us transition from one place to another.

Rating:

5.0

Had an emergency in Missouri, drove a u haul to Redding. They made everything so easy and convenient. It's the nicest storage facility. Clean, air conditioned, easy access. Would definitely use it again . Prices reasonable.

Rating:

3.0

Luckily, during my rental period my items did not have bugs or rats but there were constantly homeless people and druggies hanging out in the building or in the Bay where you park vehicles. Unfortunately, because there is so much access to homeless people and they let just about anybody rent The very nice facility has started to become a hangout spot and less attractive to normal people looking for a safe place to store their items I would not recommend to a friend or a family member Because of the high traffic of homeless, unfortunately.

Rating:

5.0

LOVE EVERYBODY IN ALL 2 LOCATIONS. ALL VERY FRIENDLY. YOU COULD TELL THEY LOVED THEIR JOBS AND PEOPLE.

Rating:

5.0

Staff was helpful and friendly.

Rating:

5.0

Employee (Joseph Jansen) was extremely helpful and courteous.

Rating:

5.0

Really convenient and very well maintained. I'll be using this place if I ever need storage in the future.

Rating:

4.0

Store rep who got me all set-up on move-in day was great. I arrived close to closing and ended up needing him to grab me a lock and he reopened right after locking up to help me out. 5 stars!

Rating:

3.0

I believe people should be refunded if they've moved out ahead of time. if you're charging for 30 days and you have 20 days left, you should be refunded the difference

Rating:

5.0

Great staff, clean and convenient storage area.

Rating:

5.0

Didn't tell me I needed to use a certain type of lock when obtaining the unit. Put a lock on the unit that was not mine. I had to go to desk and have attendant unlock for me. Slight inconvenience. Fortunately there was no charge for the extra lock. The staff apologized several times for the inconvenience and were very helpful. Such great staff!!

Rating:

5.0

The guy who helped me was amazing! Super patient and kind.

Rating:

1.0

My Mother moved from Oklahoma to California last week and we were told her pods would be dropped off at this facility. So we went in yesterday to rent a storage unit for her to store her belonings in for now. Let's just say I was not impressed by the service we received. After waiting there at the counter for 10 minutes someone walked by and I said are you able to help me and they replied back I suppose so. We were never acknowldeged and the customers services was very poor.

Rating:

3.0

Found bugs in our unit. Bettle

Rating:

5.0

I had to make a couple changes and change units and the gentleman at the counter was very helpful in doing that without complaint

Rating:

1.0

Made a reservation for ground floor unit. When we arrived we were told it wasn't available and would have to be yet even further away from loading area and use and elevator. I said NO thats not what we reserved! Interestingly they found a unit like what we reserved to begin with. We got to the unit and the alarm kept going off, we were told it was due to a faulty key card. Only 2 young men to run the whole place, checking in trucks, checking people out and neither acted like they cared to help you. We consider this poor training, not the fault of the employee at all. Not at all KNOWLEDGEABLE, well trained staff for such a busy location. Absolutely would not recommend!

Rating:

5.0

Wonderful new storge facility !!! Wonderful business !!

Rating:

1.0

My main complaint is your insurance that is offered is a scam. They were unable to provide me any proof that I had insurance, no one knew who the underwriter was or how to obtain proof. Complete scam.

Rating:

5.0

Effecient and highly reccommended . Easy to deal with ! Ill keep on using their service when needed .

Rating:

3.0

They were very nice and helpful

Rating:

5.0

Piano liked the location.

Rating:

5.0

Eric was amazing. He took his time to show us the process, which is A+ customer service.

Rating:

5.0

convenient and when we downsized to a smaller space it was no problem

Rating:

5.0

Great service

Rating:

5.0

Had my stuff in storage there for a couple years and I always felt secure with the thought that it was under lock and key and constant surveillance. Building was always clean and easy to access and if I ever need to use storage again I will be back.

Rating:

5.0

Quick and easy. Got the first month's rent free because we rented a truck first. U-Haul gave us a free lock for completing the move in online. Didn't have to talk to anyone.

Rating:

5.0

The service and consideration of U-Haul employees is excellent keep up the good work.

Rating:

5.0

The staff in this town's U-Haul was exceptionally well mannered and sociable. They form a personal bond with each customer and attend to their needs on an individual basis. It feels like a community store even though it's a corporation. They've done very well here and I hope to see them continue in their success.

Rating:

5.0

We were treated very good I would definitely recommend you others thank you for everything

Rating:

3.0

We rented an outdoor drive up unit and had all of the space we needed. Due to an upcoming project at the facility we were asked to relocate or move out and help was offered. While it wasn’t ideal to move so quickly, we would have e stayed another month at least, the offers of help financially and logistically was appreciated. I would rent again with Uhaul in the future, including for storage needs.

Rating:

2.0

the staff was rude and unprofessional.

Rating:

3.0

One time I was late on my payment then I paid it and when I went to go get my stuff out of storage I had double Locks on it and I’ve had it three years in the price has gone up three times

Rating:

1.0

I am still being charged for a storage unit that was empty as of 7/1/2022. And every attempt to get the matter resolved has gone wrong! See you in court!

Rating:

4.0

Access cards don’t work and alarm goes off almost every time you go through door

Rating:

5.0

Dylan was fantastic. He made everything easy and quick. He was friendly and professional.

Rating:

5.0

I have given a 5 star rating because of your great staff and rental facilities but honestly don’t feel comfortable recommending your storage. It was very uncomfortable moving in because the area is so unsecured and totally open to anyone. I had transients walk through just in the short time I was there unloading and there is garbage and signs of transient use behind my unit. I really think you should consider fencing the area and allow access only to customers. That being said I am grateful to have a place to put my things and for the free month that came with my trailer rental. I hope it stays secure. $1000 insurance could never cover the loss of keepsakes and property. Best wishes,

Rating:

5.0

Always helpful and strive to satisfy the customer

Rating:

5.0

Easy and friendly

Rating:

5.0

Everyone was nice & helpful we stored our things there after the sale of our home for about a year. Easy in and out. Owner is very nice.

Rating:

1.0

There was miscommunication somewhere. My order was mysteriously canceled and I had to call to fix it then I was never told it was an indoor storage unit up a flight of stairs and that was NOT what I needed(the redbluff uhaul storage set up was what I expected) And the redding location doesn't honor the free month and they had such limited availability they couldn't even give me the correct size. Ive never had any issues renting trucks and equipment but my experience with the storage aspect really tainted my trust. I hope your employees are clearer in the future.

Rating:

5.0

Always been a pleasure doing business with you guys...

Rating:

1.0

I reserved a storage unit several days before moving but when I got into town I was told by a somewhat robotic and unemotional employee that there were no storage units available and my reservation which was confirmed via credit card and email was not in their system. It's completely unacceptable. The toilet in this facility also constantly has feces all down the back of the toilet bowl. Same exact situation 3 years ago when I rented there, no change.

Rating:

5.0

Friendly helpful staff. There was no waiting and anybody not doing something pitched in to speed up my process. Have recommend this place multiple times. Unit was clean and air-conditioned. This is the place to have a storage unit. A+

Rating:

5.0

Casey very helpful.

Rating:

3.0

Line was very long. Staff was kind and helpful. Kept telling me about the access card swipe doent work and to just ignore if it errors and just go to the unit. Not alot of confidence in the security offered seeing as anyone can ignore the security and just come in. Have a drive up unit, which was sketchy. I'm 50 and can hop th edd fence easily. did purchase insurance, but I did not get the impression that that matters.

Rating:

5.0

The young man who helped me set up my storage unit and rental van was VERY helpful and sweet. Thank you so much !

Rating:

5.0

I love it

Rating:

3.0

Code to unit did not work. Over 3 months. So I moved put. I was paying for alarm. Antony can get into my or other unit. Plus the door alarm for card was out too. The manager say one time then it never got fix. Plus which staff member like to use customer bath room. Stick it up

Rating:

5.0

Great place with great people and service.

Rating:

2.0

About half way through my stay, a Uhaul rep called me and stated they would need to cut my lock off to install new security system. I gave them approval as long as they put another one on and left me a key at the front desk. After my wife tried to get the key she was told they would never do that. After about a week of trying they finally came out to remove the lock again (assuming we locked ourselves out) and came to the realization that they had the key in one of their drawers up front. Pretty disappointed at how much of my wife and I's time was wasted. Facilities are incredibly expensive compared to local storage.

Rating:

2.0

The local UHaul staff and knowledge is great. The local staff are very helpful and go above and beyond. The phone system and national UHaul experience is horrible. The wait times are excessive. Every call is transferred to at least 3 other "departments" and sometimes you MUST go to the local UHaul to have your question answered or need resolved. Corporate is terrible. Local is amazing! Local phone contact would be even better. Thank you, Cyprus Redding UHaul for all your help!

Rating:

3.0

Staff and facilities were great but they forgot my dolly and the truck smelled of weed so I had to wait over night to load and do my move in less time then I wanted. Meaning my body didn’t get rest.

Rating:

5.0

Thank you for your personal attention.

Rating:

1.0

How do I know when I was going to be having to walk up stairs to get to my storage unit and also their crappy hours of 7:00 to 7:00 I would have definitely went somewhere else. And I will when my month is up

Rating:

3.0

My contact said I had the truck till Tuesday and I brought it back on Tuesday and rented it for 1 more day and they charge me for a full day in instead of 19.95 a day he told that the truth was supposed to be back on Monday my contact said on Tuesday

Rating:

5.0

Remarkable service, problem solving, and professionalism.

Rating:

3.0

Access hours should be as advertised . Customer service was great...

Rating:

5.0

I tell you what, the people who work at U-Haul in Redding are the most nicest and helpful business employees I've ever met. I have had multiple transactions with them in the past few months and they have consistently been amazing. I will definitely continue to be a U-Haul customer. Thanks U-Haul on Cypress for helping to make a stressful move less stressful.

Rating:

5.0

Great team and management. Very happy customer. Would highly recommend.

Rating:

4.0

Actually EVERYTHING was EXCELLENT except that the card reader wasn't working so the alarm went off every time I opened my storage door.

Rating:

3.0

This is the first time using a ubox and I wasn't pleased with how little the box was for $1700.00. I had to ship items ups because we were told our 5x8 storage unit items would all fit. It didnt. So..

Rating:

5.0

U-Haul has stepped it up a notch with the store in Redding CA. Their customer service skills are too quality. It's well organized, and has all the necessary items needed to move.

Rating:

5.0

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Rating:

2.0

told when I called and made reservation that I had 1 month free and would be charged after June 14. Was charged $90. The first online person hung up on me. 2nd girl filed a complaint. No response yet.

Rating:

5.0

Every one was nice and answered every question. And the price was great less than I thought. Thanks for your services

Rating:

5.0

Eric Struble helped me with getting my unit He was very nice and helpful. He gave me some great tips help me pick out a good unit. He went above and beyond to answer all m y questions. He was polite

Rating:

5.0

Everything was exceptional. Staff was Friendly, knowledgeable, helpful. Would have been nice to have employee for just the storage side transactions but overall no complaints. Would recommend them.

Rating:

1.0

Avoid uhaul like the plague. Uhaul's incompetence took nearly 3 weeks to deliver my ubox. An associate gave us wrong information leading to delays. 3x the scheduled delivery dates were missed.

Rating:

5.0

My experience with U-Haul was great all the way around. Easy to make the reservation, to get the equipment, and the storage was a huge help because I hadn't yet found a place to live. Great service!

Rating:

5.0

A very good place to store your things

Rating:

5.0

The staff at this facility were very helpful with our needs and very friendly.

Rating:

3.0

Staff overwhelmed, not all were familiar with computer system, only one fully informed person on staff. All worked hard to take care of customers.

Rating:

2.0

told by 800# to ask for prorating. Told no. Not uhaul policy. Policy is unfair. 3 days is not a month. No more storage with uhaul upon moving. Uhaul, great for trucks. not storage. Disappointing.

Rating:

5.0

Honest, courteous, and professional.

Rating:

5.0

Good work!

Rating:

5.0

I never actually visited but the staff here and in Red Bluff were quite dedicated and helpful on the phone in arranging the move of four Uboxes and delivery to my home.

Rating:

2.0

Returned calls go to the call center. Every time. U Haul is a disorganized mess. Have not received info from UHAUL that my contract has been completed. 1 UBox came with forklift holes. A mess.

Rating:

1.0

I was given the wrong truck and the truck in my name went to someone else. I got charged twice! BF was given wrong truck. Cockroaches at facility. Sirens were on and frequently lights were off.

Rating:

5.0

great communication and everything was in good condition. had our unit broken into at our apartment and they gave me a lock for free. Great people.